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AutoServiceRequest(ASR)NoHeartbeatIssueHowtoResolve(DocID1346328.1)
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Goal
Solution

Yes
No

ASRManagerforserversandEngineeredSystems(Exadata,Exalogic,...)

ZFSStorageAppliance(7xxx)

SDP2/VOP

HitachiHiTrack,andSDP

Solaris11ASRAssets

EnterpriseManagerOpsCenter

FurtherAssistance:

Type:
Status:
LastMajor
Update:
Last
Update:
Language:

References

APPLIESTO:

DocumentDetails

Risk:ThereisaproblemwiththeASRconnectionfromyourenvironmenttoOraclewhichispreventingASRfrombeingableto
openOracleServicerequestsforyourassets.

SOLUTION

RecentlyViewed
OracleAutoServiceRequest
(ASR)[1185493.1]
HowToManageandApprove
PendingASRAssetsInMy
OracleSupport[1329200.1]
AutoServiceRequest(ASR)
NoHeartbeatIssueHowto
Resolve[1346328.1]

WhydoesASRmoveassetstoASRNoHeartbeat?
Ifheartbeatismissed,twoinrow(approx.48hours),theASRbackendwillsendthecustomeranemailwarningthemthatwe
haventreceivedaheartbeatfromtheASRManagerandthatitandanyattachedassetsareatrisk.Additionally,theSNsattached
tothatASRmanagerareputintoanActiveNoHeartbeatstatusinMOS.Onceaheartbeatisreceivedagain,theassetswill
automaticallybemovedbacktothestandardActivestateinMOS.

Howtodisplayservicetag
andresolveservicetag
issuesonx86systems
[1360133.1]

Action:PleasetaketheactiondetailedbelowbasedonASRimplementationyouareusing:
ASRManagerforserversandEngineeredSystem(Exadata,Exalogic,...)
IntegratedLightsOutManager(ILOM)
CommonArrayManager(CAM)
ZFSStorageAppliance(7xxx)
SDP2/VOP
HitachiHiTrack,andSDP
Solaris11ASRAssets
EnterpriseManagerOpsCenter
Needmorehelp?

ASRManagerforserversandEngineeredSystems(Exadata,Exalogic,...)
Solution:ReviewtheASRUserDocumentation[http://oracle.com/asr...documentation]
IsASRManagerrunning?
Run:
/opt/asrmanager/util/check_asr_status.sh
CheckingASRManagerstatus..
PASS:ASRManagerbundlesstateisactive.

NoReferencesavailablefor
thisdocument.

PleasereviewDocument1338575.1ChangestoOracleIPAddressfortransport.oracle.commayaffectASRManager,SecureFile
Transport(SFT),CommonArrayManager(CAM),Solaris11,andVOP

IfyournetworkenvironmentisconfiguredtousetheIPaddressfortransport.oracle.com,(inafirewall,forexample)pleasenote
thattheIPaddressmayhavechanged.PleaserefertoDocument1338575.1fordetails.

NoInformationCenter
availableforthisdocument.
DocumentReferences

SunHardwareGeneric
InformationCenters

Impact:AssetsarenotabletosendASReventstoOracle.Yoursystemscouldbeatriskofunknownfailuresandunplanned
downtime.

English

RelatedProducts

GOAL
AutoServiceRequest(ASR)NoHeartbeat

HOWTO
PUBLISHED
May22,2015
May22,2015

SunHardwareGenericVersionAllVersionsandlater
Informationinthisdocumentappliestoanyplatform.

HowtoenableOracleASR
(AutoServiceRequest)on
Sunx86rackmountservers
andblades[1380335.1]
ShowMore

PASS:ASRManagerbundlesstateisactive.
PASS:ASRManagerSNMPlistenerisrunning(SNMPport162).
PASS:ASRManagerdatabaseconnectivityisworking.
PASS:ASRManagerRegistrationSSOusernameissetcorrectly.
PASS:ASRManagerOracletransportconnectivityisworking.
PASS:ASRManagerOracletransportendpointissetcorrectly.
PASS:ASRManagerOSGIportisaccessible.
PASS:ASRManagerprocessisrunning.

IftheASRManagerprocessisn'trunning,stopandrestarttheasrmanagerprocess:
Solaris:
svcadmdisableasrm
svcadmenableasrm
Linux:
serviceasrmstop
serviceasrmstart
Rerun/opt/asrmanager/util/check_asr_status.sh
IstheASRManagerregisteredwithOracle?
'asrshow_reg_status'commandshowstheregistrationstatus.
ToFix:
Ifunregisteredreregisterwith:asrregister
IstheASRManagerabletocommunicatewithOracle?
'asrtest_connection'commandperformsatransporttest.
ToFix:
Validatenetworkconnectivityandreruntest_connectiontcommand.
Afterresolvinganynetworkconnectivityproblems,run:
asrheartbeat
tosendaheartbeateventtotheOracle.
Then,checktheasset'sASRstatusonMyOracleSupport[http://support.oracle.com].
IntegratedLightsOutManager(ILOM)
Solution:ReviewtheASRUserDocumentation[http://oracle.com/asr...documentation]
andtheproduct'sdocumentation.
CommonArrayManager(CAM)
Pleasereviewthedocumentation
UsetheCAMuserinterfacetounregisterandreregisterforASR.
1. ClickSunStorageCommonArrayManager.
2. ThenavigationpaneandtheStorageSystemSummarypagearedisplayed
3. Inthenavigationpane,expandGeneralConfigurationandchooseAutoServiceRequest.TheAutoServiceRequest
Setuppagedisplays.
4. ClickUnregister.
ToregisterwiththeAutoServiceRequestservice:
1. ClickSunStorageCommonArrayManager.ThenavigationpaneandtheStorageSystemSummarypageare
displayedinthenavigationpane,expandGeneralConfigurationandchoose
2. AutoServiceRequest.TheAutoServiceRequestSetuppagedisplays.
3. Providethefollowinginformation:
OracleSSOAccountusernameandpassword
Typeofinternetconnectiontobeused
4. ClickOK.
5. AfterregisteringCAMwithASR,useMyOracleSupporttoactivateASR.

ZFSStorageAppliance(7xxx)
Pleasereviewthedocumentation
Usethe7xxxadministrationuserinterfacetocheckthe"PhoneHome"logsMaintenance>Logs>PhoneHome
UnregisterandreregisterforASR.
AfterregisteringwithASR,useMyOracleSupporttoactivateASR.

SDP2/VOP
PleasereviewtheOracleVirtualOperatorPanel(VOP)documentation.

HitachiHiTrack,andSDP

LogatechnicalServiceRequestviaMyOracleSupportandattheProblemCategoryscrolldownandselect:YourAuto
ServiceRequest(ASR)InstallationandConfigurationIssueorphoneyourlocalsupportphonenumberandrequest
assistance.

Solaris11ASRAssets
IstheSolaris11ASRnotifyservicerunning?
'svcsasrnotify'commandprovidesstatusofASRnotifyservice.
ToFix:
IfasrnotifyisinofflineSTATEthenrun'svcadmenableasrnotify'
Ifasrnotifyisinmaintenancestatethenchecktheasrnotifyservicelogsin/var/svc/log,fixanyloggedproblemif
any,thenrun'svcadmclearasrnotify',and'svcadmenableasrnotify'
IsSolaris11registeredwithASRManager?
'asradmlist'commandshowstheregistrationstatus.
ToFix:
IfStatusis'NotRegistered'thenrun'asradmregister'toregisterthesystem.
IsSolaris11abletocommunicatewithASRManager?
asradmsendtest
ToFix:
Validatenetworkconnectivityandrerunthetestcommand.
Afterresolvinganynetworkconnectivityproblems,run:
asradmsendheartbeattosendaheartbeateventtotheOracle.
Then,checktheasset'sASRstatusonMyOracleSupport@http://support.oracle.com.

EnterpriseManagerOpsCenter
PleasereviewtheOpsCenterdocumentation.

FurtherAssistance:
LogintoMyOracleSupportandjointheASRCommunityandpostquestionsandreviewanswers.
Ifinstallationhelpisneeded,eitherlogatechnicalServiceRequestviaMyOracleSupportandattheProblemCategory
scrolldownandselect:YourAutoServiceRequest(ASR)InstallationandConfigurationIssuesorphoneyourlocalsupport
phonenumber.FormoreinformationontheSolution,reviewtheUserDocumentationhttp://oracle.com/asr...
Documentation
serviceasrmstart
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Related
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Keywords
ASR AUTOSERVICEREQUEST COMMONARRAYMANAGER HEARTBEAT SERVICEREQUEST ZFS

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