Brother Update Su - f1347

SERVICE
UPDATE No.
F1347
No Tray Error Message

MFC9970CDW
Date: 05/19/11
Problem:NoTrayMessage
Cause:Whenpaperinthepapertrayisnotinstalledcorrectlyandtrayisinstalledwithmoreforce
itcancausethePaperEdgeActuatortogetbent
Recommendation:CheckandverifyiftheEdgeactuatorisbentornot(Seepictureabove).Ifthe
Edgeactuatorisbenttrytobenditbacktocorrectposition.Ifunabletogoto
procedureforreplacementofPaperEdgeActuator
Page 1 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
RepairInstructions:BentPEActuator
1. Removepapertray1fromthemachine
2. ChecktheconditionofthePEactuator
a. CheckifPEactuatorisbent
b. CheckifPEactuatormovessmoothly
Page 2 of 52
F1347
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
3. IfthePEActuatorisbent,straightenthePEactuatorbyholdingthePEactuatorwithyourleft
hand,andnipitusingneedlenoseplierswithyourrighthand.
4. BentPEactuatorgentlyuntilitsinoriginalposition
Page 3 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
5. WhenPEactuatorisinoriginalposition,itshouldbeapproximatelyatat33to34degreeangle
6. OncethePEActuatorisstraightandisincorrectposition,installthepapertray1backintothe
machine.
7. Turnthemachineon,ifthedisplaystillreadsNoTray,tryadjustingthePEactuatoragainand
ifproblemcontinuesafterthat,replacePEEdgeactuator(PartnumberLY0248001)
Page 4 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
Procedure:PaperEdgeActuatorReplacementProcedure.
ThatthemachineshouldbedisconnectedfromPCandexternalpowersource.
Carehastobetakentotrackscrewstoensurethecorrectplacementofthescrewuponassemblyfailuretodo
socanresultindamagetothemachineoroperationalissues.
Lookattakingcablenoticesfromthemanualtoexpandthestatements.
8. OpentheBackCoverandremovethebackcoverstopperarmLandRfromtheMainbody.
Page 5 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
9. RemovetheShaftofthebackcoverfromtheBushontherightsideoftheMainbodyand
removethebackcover
10. OpentheFrontCover
Page 6 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
11. RemovetheTaptitebindSM3x8screwfromthefrontoftheSideCoverL.
12. RemovetheTaptitebindBM4x12screwfromthesideoftheSideCoverL.
13. RemovethetwoTaptitebindSM3x8screwsfromthebackoftheSideCoverL
Page 7 of 52
F1347
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
14. Releasethehooks1and2atthesametime,andthenreleasetheHooks3to6innumericalorder.
ReleasetheHook7.ReleasetheHook8toremovetheSidecoverLfromtheMainbody.
Page 8 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
15. RemovetheTaptitebindSM3x8screwfromthefrontoftheSidecoverRAssembly
16. RemovetheTaptitebindBM4x12screwfromthesideoftheSidecoverRAssembly
17. RemovethetwoTaptitebindSM3x8screwsfromthebackoftheSidecoverRAssembly
Page 9 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
18. ReleasetheHooks1and2atthesametime,andthenreleasetheHooks3to6innumerical
order.ReleasetheHook7.ReleasetheHook8toremovetheSidecoverRASSYfromtheMain
body
Page 10 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
19. OpentheFrontcover
20. ReleasethehooktoremovetheForceddevelopreleaselinkfromthefrontcover
21. ReleasetheHooktoremovetheJointreleaselinkfromtheFrontcover
Page 11 of 52
F1347
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
22. RemovetheFrontcoverfromtheMainbody
23. RemovetheMainshieldcoverplateassemblyontheleftsidebyremovingsixTaptitecupS
M3x6SR
Page 12 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
24. RemoveoneTaptitecupSM3x6SRscreweachfrotheFBFGharnessAssyandADFFGharness
AssytoremovethemfromtheMainbody.
25. Disconnectthefiveconnectors(CN3,CN4,CN6,CN7,andCN8)andtwoflatcables(CN1and
CN2)fromtheMainPCBAssy.
Page 13 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
26. RemovethetwoTaptitebindBM4x12screwsfromtheBackcoverupper.
27. ReleasethefourHookstoremovetheBackcoverupperfromtheMainbody.
Page 14 of 52
F1347
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
28. DisconnectthewiringofthesecondsidescanningCISflatcablefromtheMainbody
a. WhenattachingtheSecondsidescanningCISflatcable,besuretoattachthefilmas
showninfigurebelow.
Page 15 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
29. RemovetheFlatcoreandFilm
30. RemovethetwoTaptitebindM4x12screwsandTaptitecupSM3x6SRscrewfromtheright
sideoftheMainbody
Page 16 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
31. RemovethetwoTaptitebindBM4x12screwsandTaptitecupSM3x6SRscrewfromtheleft
sideoftheMainbody
32. RemovethetwoTaptitebindBM4x12screwsfromthebackoftheMainbody
Page 17 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
33. ReleasetheeightHookstoremovetheDocumentscannerunitfromtheMainbody
34. TakeouttheDocumentscannerunitflatcablefromtheFlatcoreoftheMainbodyaslifting
theDocumentscannerunit.
Page 18 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
35. Removethescrewpan(S/Pwasher)M3.5x6screwtoremovetheNCUFGharnessAssyfrom
theMainbody
Page 19 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
36. DisconnectthetwoConnectors(CN10andCN11)cablesfromtheMainPCBAssy.
37. RemovethesevenTaptitecupSM3x8screwsfromtheJointcoverbaseAssy.
Page 20 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
38. RemovethetwoTaptitebindBM4x12screwsfromthejointcoverbaseAssy.
Page 21 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
39. ReleasethetenHookstoremovetheJointcoverbaseAssyfromtheMainbody
40. DisconnecttheFlatcablefromtheDevelopFFCholder
41. ReleasethetwoHookstoremovetheDevelopFFCholderfromtheUppercablerack
Page 22 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
42. Disconnectcablesfromtheuppercablerack.
43. ReleasethefourHookstoremovetheUpperrackfromtheBasicframeunit.
Page 23 of 52
F1347
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
44. Disconnecttheeightconnectors(CN12,CN13,CN23,CN24,CN25,CN26,CN27,andCN30and
twoFlatcablesCN15andCN22)fromtheMainPCBASSY
a. Whenconnectingflatcables,donotinsertthematanangle.Makesurethesilverportion
oftheflatcableisfacingthesilverportionontheconnectorwheninsertingthecables.
AfterInsertion,checkthatcablesarenotatanangle
Page 24 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
45. RemovethefourTaptitecupSM3x6SRscrewstoremovetheMainPCBASSYfromtheTop
driveASSY
46. Disconnectthe17connectors(CN3,CN5,CN8,CN9,CN10,CN11,CN12,CN13,CN14,CN16,
CN17,CN18,CN19,CN20,CN21,CN22,CN23)andfourflatcables(CN1,CN2,CN15andCN25).
Whenconnectingflatcables,donotinsertthematanangle.Makesurethesilverportion
oftheflatcableisfacingthesilverportionontheconnectorwheninsertingthecables.
AfterInsertion,checkthatcablesarenotatanangle
47. RemovethethreeTaptitecupSM3x6SRscrewstoremovetheEnginePCBASSYfromtheTop
DriveASSY.
Page 25 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
48. RemovetheMaininsulationsheetfromtheTopdriveASSY
Page 26 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
49. RemovethethreeTaptitecupSM3x6SRscrewstoremovetheMainshieldplatefromtheTop
driveASSY
50. DisconnecttheflatcablefromtheDevelopFFCholder
51. ReleasethetwoHookstoremovetheDevelopFFCholderfromtheUppercabletrack.
Page 27 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
52. Disconnectcablesfromthelowercablerack
53. ReleasethefourHookstoremovetheLowercablerackfromtheTopdriveASSY
54. DisconnectcablesfromthePFlineholder
55. ReleasethethreeHookstoremovethePFlineholderfromtheTopdriveASSY.
Page 28 of 52
F1347
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
56. DisconnectcablesfromtheUppercablerack.ReleasethefourhookstoremovetheUpper
cablerackfromtheBaseframeunit.
57. RemovethetwoTaptitebindSM3x6screws.
Page 29 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
58. RotatetheDevelopreleasemotorcounterclockwisetoreleasetheHooktoremovethe
DevelopreleasemotorfromtheTopdriveASSY.
59. RemovetheTaptitecupSM3x6SRscrews.
60. ReleasethefourHookstoremovethePanelcablefromtheTopdriveASSY.
Page 30 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
61. ReleasetheTaptitecupSM3x6SRscrewandtheTaptitepan(washer)BM4x12DAscrew,and
thenremovetheGrandplatefromtheTopdriveASSYandPFcleanerdriveASSY.
62. RemovethenineTaptitecupSM3x6SRscrewsandTaptitebindBM4x12screwfromtheTop
driveASSY.
Page 31 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
a. WhenremovingandinstallingtheTopdriveASSY,besuretohangtheFGwireunderbar
rearontheHookoftheBaseFrameunitasshowninfigurebeforeremovingandinstalling
theTopdriveASSY.
b. BesuretoinstalltheFGwireunderbarrearintheTopdriveASSYwheninstallingtheTop
driveASSY.
63. RemovetheForceddevelopreleaselinkfromtheDevelopforcedreleasepart.
64. ReleasethetwoHookstoremovetheTopdriveASSYfromtheBaseFrameunit.
Page 32 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
65. DisconnecttheFuserdevelopmotorflatcable
66. RemovethethreeTaptitebindBM4x12screwsandTaptitecupSM3x6SRscrew.Releasethe
FGwireunderbartoremovethePFplateASSYfromthePFcleanerdriveASSY.
67. DisconnectthewiringofthePFcleanerdriveASSY.
68. RemovethetwoTaptitebindBM4x12screwstoremovethePFcleanerdriveASSYfromthe
Baseframeunit.
a. SomeofthegearsonthePFcleanerdriveASSYeasilycomesoff,andthusbecarefulnotto
losethemandnotethepositionofthegearsorwheretheycomeofffrom
Page 33 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
69. RemovingMPpapertray/RegistrationFrontsensorPCB
70. PressAtoreleasethehookandthemremovetheMPupperframecoverfromtheMPupper
coverASSY.
71. RemovetheMPliftarmBfromtheMPuppercoverASSY.
Page 34 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
Page 35 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
72. RemovethehooktoremovetheMPholderbushfromtheMPuppercoverASSY.
73. RemovetheMProllerholderASSYfromtheMPuppercoverASSY.
Page 36 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
74. RemovetheRegistrationgearfromtheBaseframeunit.
75. RemovethePinchrollerdrivegearfromtheBaseframeunit.
Page 37 of 52
F1347
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
76. ReleasetheHooktoremovetheRegistration/PinchrollergearbushfromtheBaseframeunit.
77. RemovethetwoTaptitebindBM3x10screws.SlidetheMPdriveshaftasshowninthefigure.
RemovetheMPuppercoverASSYfromthePFASSY.
Page 38 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
Page 39 of 52
F1347
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
78. ReleasethefiveHookstoremovetheSensorcoverMPfromtheMPuppercoverASSY.
79. PushtheT1liftarmtothebacktoremovetheBoftheRollerholderASSYfromtheAof
theT1liftarm
Page 40 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
80. SlidetheRollerholderASSYinthedirectionofthearrow2toremoveitfromtheCofthePF
ASSY.
81. SlidetheRollerholderASSYinthedirectionofthearrow3aand3binthisordertoremoveit.
a. AssemblyNote:AligntheShaftoftheRollerholderASSYtotheholeofthePFASSYand
insertitintothehole.
82. MovetheT1liftarminthedirectionofthearrow4basbendingitinthedirectionofthearrow
4atoremoveitfromtheBossofthePFASSY.
Page 41 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
83. RemovetheShoulderscrewfromthePFASSY.
84. RemovethetwoTaptitebindBM4x12screws,thenswiftthePFASSYtotheright,andthen
removeitfromtheBaseFrameunit.
85. RemovethethreeTaptitebindBM3x10screwsofthePinchrollershaftsubASSYfromtheMP
driveframe.
86. RemoveAoftheRegistrationrollergroundwire.
87. RemovetheMPdriveframefromthePFASSY.
Page 42 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
88. ReleasetheHooktoremovetheSeparationRshaftbushfromtheT1driveshaftgearZ17M07
89. TakeouttheT1driveshaftgearZ17M07fromthePFASSY,andthenremovetheT1paper
edgeactuator.
90. Replacethepaperedgeactuatorandfollowstepsinreversetoreassemblytheunit.
Note:WireroutinginformationinonPage
Page 43 of 52
SERVICE
UPDATE No.
F1347

MFC9970CDW
Date: 05/19/11
91. Whenreplacingallcovers,makesuretheflatribboncablesfromlaserunit,fromfusermotor,
alongwithothercablesareroutedcorrectly.Belowisthepictureshowingthecorrectwayto
routethecables
Page 44 of 52
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
92. LaserUnit
Page 45 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
93. TopDriveAssembly
Page 46 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
Page 47 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
Page 48 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
Page 49 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
Page 50 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
Page 51 of 52
F1347
SERVICE
UPDATE No.
MFC9970CDW
Date: 05/19/11
Page 52 of 52
F1347

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SERVICE

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

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No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

No Tray Error Message

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