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MGT-4 Human Resource Management

Mr. Marc David C. Achacoso, MBA

December 14, 2015


Quiz #1

I. Multiple Choice
1.An organization needs to create a fit between its organizational design and all of the
following except
A) its environment
B) its products and services
C) philosophy
D) competitive strategy
2. Which of the following statements is true regarding job design and job analysis?
A) job design and job analysis have extensive overlap
B) job analysis has had a more proactive orientation
C) job design has had a passive orientation
D) job design focuses on analyzing existing jobs to gather information
3.Which of the following refers to the process of analyzing the tasks necessary for the
production of a product or service prior to allocating and assigning the tasks to particular
job category or person?
A) Job design
B) Job analysis
C) Job evaluation
D) Workflow design
4. _____ focuses on analyzing existing jobs to gather information for other human resource
management practices, whereas _____ focuses on redesigning existing jobs to make them
more efficient or more motivating to jobholders.
A) Job analysis; job design
B) Job design; job analysis
C) Job evaluation; workflow design
D) Workflow design; job evaluation
5.The _____ are the activities that members of a work unit engage in to produce a given
output.
A) work outputs
B) work analyses
C) work inputs
D) work processes
6.The final stage of a workflow analysis is analyzing the
A) work outputs.
B) work inputs.
C) work processes.
D) work relationships.
7. Assume that you are writing a report for your class. You do not possess good writing
skills, and because of this deficiency, your paper receives a grade of D. In which part of
the workflow process was the deficiency?
A) Raw material inputs
B) Equipment
C) Human skills
D) Activity
8.Research has shown that creating a good fit between the skills and values of employees and
_______ is a powerful determinate of organizational success.
A) the environment in which they work
B) their co-workers
C) the culture of the department
D) the tasks and mission they are assigned

9.When decision-making authority resides at the top of the organizational chart as opposed to
being distributed throughout lower levels, an organization is
A) divisional.
B) mechanistic.
C) centralized.
D) decentralized.
10. What kind of a structure combines a work-flow departmentalization scheme with
relatively low levels of centralization?
A) Mechanistic structure
B) Divisional structure
C) Functional structure
D) Centralized structure
11. Divisional structures are most appropriate
A) when flexibility is required.
B) when dealing with rapidly changing environments.
C) in support of organizations that compete on differentiation.
D) all of the above.
12. Self-cannibalization is a concern of which one of the following structures?
A) Functional
B) Divisional
C) Project-based
D) Team-based
13. Which of the following is not a managerial benefit of job analysis?
A) It provides managers with an understanding of the workflow process
B) It enables managers to make more accurate hiring decisions
C) It provides an avenue for communicating policy information to employees
D) It enables managers to more accurately evaluate subordinates' performance
14. Which of the following refers to a list of the tasks, duties, and responsibilities that a job
entails?
A) Job specification
B) Job description
C) Job analysis
D) Job design
15. Which of the following refers to the knowledge, skills, abilities, and other characteristics
that an individual must have to perform the job?
A) Job specification
B) Job description
C) Job analysis
D) Job design
16. A person's factual or procedural information that is necessary for successfully performing
a task is called
A) knowledge.
B) ability.
C) skill.
D) responsibility.
17. Job descriptions generally contain all but one of the following components. Name the
exception.
A) Job title
B) Essential duties
C) Percentage of time spent on duties
D) Pay level
18. Job analysis information usually is obtained from
A) coworkers and customers.
B) job incumbents and coworkers
C) customers and supervisors.
D) job incumbents and supervisors.

19. Which of the following sources of job analysis information would most likely provide
accurate information regarding the time spent on various tasks?
A) Supervisors
B) Incumbents
C) Customers
D) Subordinates
20. Which of the following sources of job analysis information would be the most likely to
provide accurate information regarding the importance of various tasks?
A) Supervisors
B) Incumbents
C) Customers
D) Subordinates
21. Which of the following is not one of the methods for analyzing jobs in use today?
A) Position Analysis Questionnaire
B) Task Analysis Inventory
C) Dictionary of Occupational Titles
D) Fleishman Job Analysis System
22. All but one of the following is true of the Position Analysis Questionnaire (PAQ). Name
the exception.
A) It requires trained job analysts to complete it
B) It is a standardized, off-the-shelf instrument
C) It describes specific task activities that comprise the actual job
D) It is a well-researched and widely used instrument
23. Which of the following is not one of the six sections of the Position Analysis
Questionnaire (PAQ)?
A) Mental processes
B) Data output
C) Work output
D) Job context
24. Assume that you are thinking of developing a career planning system based on the
abilities that are required in the jobs you are examining. Which job analysis method
would be the most useful to you?
A) Job Element Method
B) Task Analysis Inventory
C) Fleishman Job Analysis Method
D) Position Analysis Questionnaire
25. Which one of the following is a source of error in the job analysis process?
A) Job descriptions being outdated
B) Job descriptions being too descriptive
C) Job descriptions that are misrepresentative
D) Job descriptions being too broad
26. Which of the following refers to the process of defining the way work will be performed
and the tasks that will be required in a given job?
A) Job specification
B) Job evaluation
C) Job analysis
D) Job design
27. Which term refers to changing the tasks or the way work is performed in an existing job?
A) Job redesign
B) Job engineering
C) Job reconfiguration
D) Job design
28. Which of the following approaches to job design focuses on efficiency as the major
outcome of interest?
A) Motivational approach
B) Mechanistic approach
C) Biological approach

D) Perceptual-motor approach
29. Which of the following approaches to job design entails performing time-and-motion
studies?
A) Motivational approach
B) Mechanistic approach
C) Biological approach
D) Perceptual-motor approach
30. Which of the following approaches to job design has its roots in the organizational
psychology and management literatures?
A) Motivational approach
B) Mechanistic approach
C) Biological approach
D) Perceptual-motor approach
31. Which of the following approaches to job design focuses on job satisfaction as the major
outcome of interest?
A) Motivational approach
B) Mechanistic approach
C) Biological approach
D) Perceptual-motor approach
32. As a manager, you want to redesign a job because your most recent attitude survey
indicated that individuals were very bored with the monotony of their jobs. Which job
design approach would be most helpful to you?
A) Motivational approach
B) Mechanistic approach
C) Biological approach
D) Perceptual-motor approach
33. According to the Job Characteristics Model, which of the following is not an outcome of
jobs high in the core job characteristics?
A) Increased performance quality
B) Lower job complexity
C) Increased job satisfaction
D) Higher internal work motivation
34. Within the Job Characteristics Model, the degree to which the job allows an individual to
make decisions about the way the work is carried out is called
A) task identity.
B) task discretion.
C) skill variety.
D) autonomy.
35. Which one of the following interventions would not be consistent with the motivational
approach to job design?
A) Self-managing work teams
B) Task specialization
C) Job enrichment
D) Job enlargement
36. Within the Job Characteristics Model, the extent to which a person receives clear
information about his or her performance from the job itself is termed
A) autonomy.
B) communication.
C) feedback.
D) task identity.
37. Which one of the following is not among the three psychological states associated with
the Job Characteristics Model?
A) Experienced meaningfulness
B) Responsibility
C) Social interaction
D) Knowledge of results

38. Adding more decision-making authority to a job to increase its motivational potential is
known as
A) job enlargement.
B) job rotation.
C) job involvement.
D) job enrichment.
39. As a manager, you want to redesign a job to ensure that incumbents have fewer physical
ailments, such as backaches and so on. Which job design approach would be most helpful
to you?
A) Motivational approach
B) Mechanistic approach
C) Biological approach
D) Perceptual-motor approach
40. Which one of the following is concerned with examining the interface between
individual's physiological characteristics and the physical work environment?
A) Task identity
B) Ergonomics
C) Job analysis
D) Task significance
41. Which one of the following approaches to job design has roots in human-factots
literature?
A) Motivational approach
B) Mechanistic approach
C) Biological approach
D) Perceptual-motor approach
42. As a manager, you decide to design a job based on the principles of the motivational
approach. Based on existing research, which of the following outcomes should you least
expect?
A) Increased job satisfaction
B) Increased quality of production
C) Increased efficiency of production
D) Decreased absenteeism
43. As a manager, you decide to design a job based on the principles of the mechanistic
approach. Based on existing research, which of the following outcomes should you least
expect?
A) Increased job satisfaction
B) Decreased skill requirements
C) Increased efficiency of production
D) Lower wage rates
44. As a manager, you decide to design a job based on the principles of the biological
approach. Based on the existing research, which of the following outcomes should you
most expect?
A) Increased physical effort
B) Decreased skill requirements
C) High financial costs from changes in equipment or the job environment
D) Lower wage rates
45. As a manager, you decide to design a job based on the principles of the perceptual-motor
approach. Based on existing research, which of the following outcomes should you most
expect?
A) Increased job motivation
B) Increased skill requirements
C) Increased absenteeism
D) Higher wage rates
46. _____ refers to a company's ability to maintain and gain market share in its industry.
A) Outsourcing
B) Competitiveness
C) Self-service

D) Empowerment
47. Many companies refer to HRM as involving _______.
A) motivation practices
B) financial practices
C) people practices
D) compensation practices
48. Strategic HR Management includes all but one of the following. Name the exception.
A) Financial planning
B) Training and development
C) Performance management
D) Recruiting talent
49. Which of the following is not a product line of human resources?
A) Administrative services and transactions
B) Strategic partner
C) Human capital partner
D) Business partner services
50. Which of the following best describes a cultural steward?
A) Shapes the organization
B) Delivers results with integrity
C) Facilitates change
D) Recognizes business trends and their impact on the business
51. The practice of having another company (a vendor, third-party provider, consultant)
provide services traditionally associated with the administrative role of HR is known as
A) e-commerce.
B) empowering.
C) outsourcing.
D) benchmarking.
52. Traditionally, the HRM department was primarily a(n) ______?
A) business minded
B) finance expert
C) employer advocate
D) administrative expert
53. All of the following competitive challenges faced by companies will increase the
importance of human resource management except
A) the global challenge.
B) the challenge of sustainability.
C) the economic challenge.
D) the technology challenge.
54. _____ refers to the ability of a company to survive and succeed in a dynamic competitive
environment.
A) Competitiveness
B) Empowerment
C) Sustainability
D) Resource management
55. Sustainability includes all of the following except
A) put methods in place to determine if the company is exceeding profit expectations for
the benefit of stockholders.
B) the ability to deal with economic and social changes.
C) engage in responsible and ethical business practices.
D) provide high quality products and services.
56. Tacit(unspoken) knowledge is an example of _______ capital.
A) Social
B) Customer
C) Intangible
D) Intellectual
57. Which one of the following is not true of knowledge workers?
A) They often contribute specialized knowledge that their managers may not have, such

as information about customers


B) They have many job opportunities
C) They are in high demand because of the growth in service-producing jobs
D) They compete through manual labor and intellectual labor
58. Empowerment is defined as
A) the movement of women and minorities into managerial positions.
B) giving employees responsibility and authority to make decisions regarding all aspects
of product development or customer service.
C) leading employees by the strength of one's charisma.
D) the act of continually learning and improving one's skills and abilities.
59. A ______ contract describes what an employee expects to contribute and what the
company will provide to the employee for these contributions
A) employer
B) employee
C) psychological
D) job
60. Deming's approach to quality emphasizes
A) making the product or service conform to engineering standards.
B) reducing variability in the product or service.
C) preventing errors rather than correcting errors.
D) tying pay to employees' total output less rejects.
61. Regardless of their background, most employees value
A) the ability to challenge the status quo.
B) more simplistic tasks requiring fewer skills.
C) managerial positions.
D) work that leads to self-fulfillment.
62. To successfully manage a diverse workforce, managers need to develop
A) communications and coaching skills.
B) analytical and financial skills.
C) persuasion and planning skills.
D) networking and language skills.
63. Diversity is important for trapping all of the following except
A) cultural skills
B) communication skills
C) creativity
D) homogeneous thinking
64. Exporting jobs from developed to less developed countries refers to
A) insourcing.
B) offshoring.
C) importing.
D) onshoring
65. Exporting jobs to rural parts of the United States is refers to
A) insourcing.
B) offshoring.
C) importing.
D) onshoring
66. Which of the following is not typically true of work teams?
A) They are used to increase employee responsibility and control
B) They use cross-training to give employees knowledge on a wide range of skills.
C) They frequently select new team members and plan work schedules
D) They are especially effective when headed by managers skilled in controlling,
planning, and coordinating activities
67. Which of the following is not recommended for supporting work teams?
A) Reducing flexibility and interaction between employees to maintain high productivity
B) Giving employees formal performance feedback
C) Linking compensation and rewards with performance.
D) Allowing employees to participate in planning changes in equipment, layout, and

work methods.
68. New organizational structures emphasize
A) efficiency, decision making by managers, and the flow of information from top to
bottom of the organization.
B) a core set of values, elimination of boundaries between managers and employees and
organizational functions, and employees who have immediate access to information
used for decision making.
C) a core set of values, defining clear boundaries between managers and employees and
the functional areas, and a constant state of learning.
D) internal linking, external linking, diversification, and a core set of values.
69. Which of the following is false about high-involvement, adaptive organizational
structures?
A) Employees are in a constant state of learning and performance improvement
B) Employees are free to move wherever they are needed in a company
C) Line employees are trained to specialize in one job in order to maximize efficiency
D) Previously established boundaries between managers, employees, customers, and
vendors are abandoned
70. All of the following HR practices support high-performance work systems except
A) employees participate in selection process.
B) jobs are designed to use a variety of skills.
C) employee rewards are related to company performance.
D) individuals tend to work separately.
71. Which one of the following is not associated with managing the human resource
environment?
A) Linking HRM practices to the company's business objectives
B) Identifying human resource requirements through human resource planning,
recruitment, and selection
C) Ensuring that HRM practices comply with federal, state, and local laws
D) Designing work that motivates and satisfies the employee as well as maximizes
customer service, quality, and productivity
72. Managing the assessment and development of human resources involves all but one of
the following. Name the exception.
A) Determining employees' productivity and the quality of their work
B) Creating an employment relationship and work environment that benefits both the
company and the employee
C) Recruiting employees and placing them in jobs that best use their skills
D) Identifying employees' work interests, goals, and values, and other career issues
73.
Human Resource Management is Recruitment and selection
A.) True
B.) False
C.) True, because Recruitment and selection is the primary function of
H.R
D.) False, because Recruitment and selection is not the only function of
H.R
74.
An accountant will never do human resource functions
A.) True, because they are at the accounting department
B.) True because accountant s are superhuman
C.) False, because providing orientations and training to jr accountants
or new accountants is an H.R function and not an accounting
function
D.) False, because the professor said so
75.
An organization can function with no H.R function
A.) This is cannot be true even in a zoo
B.) False, as long as there is people in an organization it will have an
H.R function
C.)An organization can function with no H.R Department, but will never
function with no H.R function

D.) All of the above