Академический Документы
Профессиональный Документы
Культура Документы
NAME ________________
STUDENT NUMBER _________
Please read the following set of instructions. Do not open the exam until all of the
students are seated and the instructor begins the exam.
There are 34 multiple choice questions counting 3&1/3 points each (for a maximum of
100 points). Please choose the best of the answers provided. If questions seem
ambiguous or incorrectly stated either make assumptions as needed or ask the
instructor for clarification (the instructor reserves the right to refuse to answer). A
formula sheet and a standard normal table can be found on the last pages of the exam.
Be sure to clearly mark your response on both the exam and the answer key.
Note: Be sure to use a number 2 pencil--the scanner can fail to read black ink.
GOOD LUCK!
I have read and understand the above instructions.
Signature _________________
Manufacturing Strategy
1.
2.
a.
b.
c.
d.
e.
I only
II only
II and III only
all of the above are incorrect
all of the above are correct
3.
Manufacturing firms in Europe and Japan have been able to recover from
the devastation of World War II and are able to meet or surpass the
standards of quality set by U.S. firms.
The United States will always be a major industrial power because of
superior cost accounting procedures.
The Germans and Japanese have a much higher level of nonmanufacturing exports per capita than all other industrialized nations.
U.S. manufacturing practices are preeminent, there is nothing that can be
learned from studying foreign firms.
Which of the following is (are) true of the field of operations management (in
your instructors opinion):
I.
II.
III.
a.
b.
c.
d.
e.
I only
II only
II and III only
I and III only
all of the above (I, II, and III) are correct
4.
b.
c.
d.
5.
The relationship between high quality and low price goes beyond the
assertion by Jack Welch (former CEO of General Electric), that without
being the best in both you are not in the game. Rather, high quality
leads to low costs.
History shows that a strong manufacturing base is essential for protecting
a nation and preserving human rights and dignity.
The innovative and entrepreneurial nature of the American people has
made it possible to learn from, and adapt to, a global economy using skills
and methodologies taught at institutions of higher education.
The Operations Research and Management Science disciplines have
grown out of Operations Management.
b.
c.
a.
Financial activities, accounting, finance, and the like, are the most
fundamental activities a business can engage in.
Operations focuses on less important (low dollar) parts of the business.
Because uncertainty is such a pervasive part of life there is little need for
formal instruction in basic statistics.
d.
Frequently, innovations in the areas of operations (purchasing,
operations, and logistics) can be kept proprietary (secret) while
competitors can easily adopt or improve on new product, marketing, or
sales ideas.
Forecasting
Use the following data set to answer the next 3 questions:
Year
2005
2006
2007
2008
2009
2010
2011
2012
Demand
270
356
398
456
358
500
410
376
6.
7.
What would be your forecast for 2013 using 3-period moving average?
a.
b.
c.
d.
8.
390.5
376
341.33
438
376
428.67
438
341.33
Which of the forecasts you calculated in the last two question is better (and
why):
I.
II.
III.
a.
b.
c.
d.
e.
I only
II only
III only
I and III only
all of the above (I, II, and III) are correct
Immediate
Predecessor
---A
C
A
BCD
F
EG
4
Expected
Activity Time
2
5
2
2
3
5
4
5
2
9.
10.
11.
A-C-G
A-D-G-I
c.
A-F-H
d.
A-G-I
e.
None of the above
12
14
c.
d.
e.
10
8
None of the above
2
1
0
4
None of the above
Use the following standard deviations for each of the activities described in the last
problem to answer the next question.
Activity
Standard
Deviation
0.33
1.00
0.33
0.33
0.66
0.66
1.00
1.00
0.33
A
B
C
D
E
F
G
H
I
12.
What is the variance of the expected completion time for the project described in
the prior question?
a.
2.236
b.
4.99
c. 1.99
d. 1.5445
e.
None of the above
13.
A critical path contains 4 activities (A, C, G, and M). The average completion
time for each is 10, 12, 5, and 7 respectively with associated variances of 9, 4,
36, and 16. Express the statistical properties of completion time Te (the time to
complete the whole project) using standard nomenclature.
a.
b.
c.
d.
e.
14.
For the situation described in the prior question, what is the probability the
project will be completed between weeks 33 and 40?
a.
b.
c.
d.
15.
N~[34,15]
N~[34,152]
N~[34,65]
N~[34,651/2]
None of the above
=1-NORMDIST(33,34, 651/2,TRUE)
= NORMDIST(40,34,651/2,TRUE) - NORMDIST(33,34, 651/2,TRUE)
= NORMDIST(40,34, 651/2,TRUE.
None of the above
For the situation described in the prior question, what would you tell your boss if
she wanted to use the model to determine the likelihood of finishing this project
on time?
a.
b.
c.
d.
e.
16.
In a CPM analysis if each activity time is known with certainty we can use which
of the following methodologies to analyze the project?
a.
b.
c.
d.
e.
17.
You have just performed a Single Time Estimate CPM analysis and have found
that more than one path through the project network have zero slack values.
What can you conclude?
a.
b.
c.
d.
e.
Use the following information to formulate CPM diagram and use that diagram to
answer the next question.
18.
Activity
Immediate
Predecessor(s)
te
A
B
C
D
E
F
G
-A
B
B
C
D,E
F
3
5
4
7
1
5
4
A-C-D-F-G
A-B-C-F-G
c.
A-B-D-F-G
d.
A-B-C-E-F-G
Breakeven Analysis
Use the following business scenario to answer the next two questions.
Some entrepreneurially oriented students have decided to capitalize on the community
colleges decision to start charging students for copying. They are going to offer a
bare bones coping service built around an internet enabled copy machine. Nearing
graduation, they are very concerned about recouping their investment. They can either
rent a machine ($50/month for the next 18 months they expect to be students) or
purchase a machine for a net cost of $2,500 (the cost of the machine less its expected
resale value once they begin their careers). They are confident that copies will sell for
11 cents each, and the variable cost of each copy (paper, ink, and maintenance on the
machine) would be 3 cents a copy if they purchase a copy machine. Under the terms
of the rental agreement, the cost of each copy would be 6 cents.
19.
If they purchase, how many copies would they have to sell in order to break
even?
a.
b.
c.
d.
20.
31,250
18,000
63,000
25,610
Because internet accessibility will enable their fellow students to drop off the
orders electronically and the entrepreneurs will deliver the copies to anywhere
on campus, they are confident they will be able to sell an average of 3,500
copies a month. If this turns out to be the case, what is the difference in profit
between renting the machine versus buying it outright?
a.
b.
c.
d.
$18,000
$2,250
They are at the BE point, there is no difference
$290
Queuing Theory
The Kiwanis Club of Daltons annual Pancake Day has continued to grow and
maintaining an adequate service level is increasingly a concern. During the peak
period, 8:30 to 10:30, one of the Clubs token academics (TA. has estimated that
patrons arrive for take-out orders at a rate of 1 every 6 seconds. Three frantic
Kiwanians (FKs) each take an average of 6 seconds to accept the payment and provide
the takeout order.
21.
22.
M/M/1
M/D/N
M/M/N
M/M/F
None of the above
Behavioral science offers which of the following insights into managing service
encounters:
I.
II.
III.
a.
b.
c.
d.
e.
I only
II only
I and II only
all of the above are correct
None of the above are correct
Learning Curves
Figure 1 is an example of the spreadsheet created to solve learning curve problems.
Use it to answer the next 5 questions.
Figure 1
Learning Curve for T.R. Aerospace, Inc. Space Blaster IV
23.
24.
What formula would be appropriate for cell D17 if we planned to copy it into cells
D17 through D117?
a.
b.
c.
d.
e.
=AVERAGE(C17:C17)
=AVERAGE(C$17:C17)
=SUM(C$17:C17)/A17
=C17/A17
None of the above
10
25.
T.R. Aerospace has produced 5 of the Rocket Gliders shown in figure 1. What
would be the total time required to produce the next 5?
a.
b.
c.
d.
e.
26.
292,423
60,639
639,558
206,211
None of the above
Based on prior experience, TRA knows the market for Rocket Gliders will be
exhausted at 100 units. How much time will it take to produce the last one?
a.
b.
c.
d.
e.
60,639
39,727
231,496
81,398
Cant be determined without a table or spreadsheet
A random variable is
a.
A variable that can be solved for algebraically.
b.
A variable (or phenomena described by a distribution)
c.
A prediction of an upcoming event.
d. The result of integrating the probability distribution function.
28.
29.
The upper and lower control limits (UCL and LCL) should be:
a.
b.
c.
d.
e.
11
Consider a process that fills bottles with 1000 grams (one liter) of grape juice. This
piece of equipment was designed to have filled bottles distributed with a mean of 1000
grams and a variance of 25. Company procedures call for taking a sample of 8 bottles
every hour.
30.
Normal
Poisson
Binomial
Exponential
None of the above
Xezet company is a maker of floppy disks. They inspected 50 disks from each days
output and classify them as either good or defective. The following table gives the
number of rejected disks for the last 20 days.
Date
3/18
3/19
3/20
3/21
3/22
3/25
3/26
3/27
3/28
3/29
31.
Number Rejected
3
10
13
4
12
14
8
7
19
1
Date
4/1
4/2
4/3
4/4
4/5
4/8
4/9
4/10
4/11
4/12
Number Rejected
0
4
9
22
7
6
18
3
9
7
Normal
Poisson
Binomial
Exponential
None of the above
12
32.
33.
34.
Perfect quality.
Development of the skills and capabilities of the worker.
Implementing Single Minute Exchange of Dies, i.e. quick changeovers.
Rearrange the shop floor so there is extra work-in-progress to prevent
"starving" work stations.
I only
II only
I and II only
I and III only
13
Useful Formulas
Y x Kx n
n log b / log 2
x
TotalTime x xi i n
i 1
Te t eci
i 1
Te
te
i 1
c
tei
a 4m b
6
ba
te
Z
Expected Profit P V * Q F
F
BEP(x)
P - V
BEP($)
F
V
1
P
TR PQ
TC F VQ
14
Stationary
t
i=1
F t+1 =
Ft 1 W 1Dt W 2 Dt 1 . . . + WNDt N 1
N
Where:
W = 1.0
i
i=1
F t+1
Di
i=t - N+1
Exponential Smoothing
Ft 1 Dt (1 ) Ft
Where: is a weighting factor 0 < < 1.0
MAD =
/ F -D /
i
/ e /
i
i=1
i=1
Bias =
N
MAPE =
i 1
i=1
Dt Ft
Dt
(100)
N
15
16
Area =
G(z)
G(z)
G(z)
G(z)
G(z)
G(z)
G(z)
-4
-3.95
-3.9
-3.85
-3.8
-3.75
-3.7
-3.65
-3.6
-3.55
-3.5
-3.45
-3.4
-3.35
-3.3
-3.25
-3.2
-3.15
-3.1
-3.05
-3
-2.95
-2.9
-2.85
-2.8
-2.75
-2.7
0.00003
0.00004
0.00005
0.00006
0.00007
0.00009
0.00011
0.00013
0.00016
0.00019
0.00023
0.00028
0.00034
0.00040
0.00048
0.00058
0.00069
0.00082
0.00097
0.00114
0.00135
0.00159
0.00187
0.00219
0.00256
0.00298
0.00347
-2.65
-2.6
-2.55
-2.5
-2.45
-2.4
-2.35
-2.3
-2.25
-2.2
-2.15
-2.1
-2.05
-2
-1.95
-1.9
-1.85
-1.8
-1.75
-1.7
-1.65
-1.6
-1.55
-1.5
-1.45
-1.4
-1.35
0.00402
0.00466
0.00539
0.00621
0.00714
0.00820
0.00939
0.01072
0.01222
0.01390
0.01578
0.01786
0.02018
0.02275
0.02559
0.02872
0.03216
0.03593
0.04006
0.04457
0.04947
0.05480
0.06057
0.06681
0.07353
0.08076
0.08851
-1.3
-1.25
-1.2
-1.15
-1.1
-1.05
-1
-0.95
-0.9
-0.85
-0.8
-0.75
-0.7
-0.65
-0.6
-0.55
-0.5
-0.45
-0.4
-0.35
-0.3
-0.25
-0.2
-0.15
-0.1
-0.05
0
0.09680
0.10565
0.11507
0.12507
0.13567
0.14686
0.15866
0.17106
0.18406
0.19766
0.21186
0.22663
0.24196
0.25785
0.27425
0.29116
0.30854
0.32636
0.34458
0.36317
0.38209
0.40129
0.42074
0.44038
0.46017
0.48006
0.50000
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
0.45
0.5
0.55
0.6
0.65
0.7
0.75
0.8
0.85
0.9
0.95
1
1.05
1.1
1.15
1.2
1.25
1.3
1.35
0.51994
0.53983
0.55962
0.57926
0.59871
0.61791
0.63683
0.65542
0.67364
0.69146
0.70884
0.72575
0.74215
0.75804
0.77337
0.78814
0.80234
0.81594
0.82894
0.84134
0.85314
0.86433
0.87493
0.88493
0.89435
0.90320
0.91149
1.4
1.45
1.5
1.55
1.6
1.65
1.7
1.75
1.8
1.85
1.9
1.95
2
2.05
2.1
2.15
2.2
2.25
2.3
2.35
2.4
2.45
2.5
2.55
2.6
2.65
2.7
0.91924
0.92647
0.93319
0.93943
0.94520
0.95053
0.95543
0.95994
0.96407
0.96784
0.97128
0.97441
0.97725
0.97982
0.98214
0.98422
0.98610
0.98778
0.98928
0.99061
0.99180
0.99286
0.99379
0.99461
0.99534
0.99598
0.99653
2.75
2.8
2.85
2.9
2.95
3
3.05
3.1
3.15
3.2
3.25
3.3
3.35
3.4
3.45
3.5
3.55
3.6
3.65
3.7
3.75
3.8
3.85
3.9
3.95
4
4.05
0.99702
0.99744
0.99781
0.99813
0.99841
0.99865
0.99886
0.99903
0.99918
0.99931
0.99942
0.99952
0.99960
0.99966
0.99972
0.99977
0.99981
0.99984
0.99987
0.99989
0.99991
0.99993
0.99994
0.99995
0.99996
0.99997
0.99997
17
Key
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
C
A
E
D
D
B
B
C
C
A
B
D
C
B
A
A
D
C
A
D
C
D
A
D
A
B
B
A
D
A
C
D
D
C
18