Академический Документы
Профессиональный Документы
Культура Документы
If the endorser merely signs his name without specifying the name of the
person to whom payment must be made, it is calledBlank endorsement
A negotiable instrument must beUnconditional
The payee can treat the bill as ___________ by non-acceptance, if the bill is not
accepted within 48 hours.Dishonouredwrong
In case of Bills of exchange,a usance bill has to be stamped with
__________________ as per stamp act.Non Judicial stamps
If the bills of exchange is accepted it has to be presented to________ on due
date for the paymentDrawee
What are the methods to write a usance bill1,2,4
Banks make physical presentation of billsFALSE
A usance bill has to be `accepted` by the drawee or debtor before it becomes
_________Validwrong
Who has to give `notice of dishonour` to drawer in case of dishonour by non
paymentDrawee
Which type of cheques do not grant an authority to debit the account of the
customer till the date arrives?Post dated cheques
What are the words, `for value received` in a promissory note and bill of
exchange considered asAffirmation by the drawer
In case of legal entities, the cheques should be signed for and on behalf of
the entity. This is done by putting a ____________carrying the name of the
entity and the position of the signatoryRubber stamp
The drawee of a cheque is__________ Bank
If a bill is a demand or usance instrument, a cheque will beDemand
instrument
An instrument in writing, containing an unconditional order, signed by the
maker, directing a certain person to pay a certain
sum of money only to, or
to the order of, a certain person or to the bearer of the instrument is
calledBills of Exchange
If a cheque is crossed, the paying banker cannot pay cash across the counter
true
The debtor is duty bound to make payment to the holder in due course who
`presents` the instrument to him for paymenttrue
What is not required for transfering the bearer instrument?Endorsement
Mr.Hari issues a cheque to Mr.Ram and it is dishonoured, hence here Ram
can file a ________against HariSuit
______ is defined as a bill of exchange drawn on a specified banker and not
expressed to be payable otherwise than on demand?Demand draft
______ is necessary when there is contract or agreement between two
persons.Consideration
Who signs the promissory notes?Signed by the promissory or the person
who makes promise
If both order or bearer is written on an instrument, it will be treated
asAbearer instrument
If a person promises to supply goods, it is not a promissory noteTrue,it
should be to pay money to another person not goods
A cheque which been circulating for more than six months from the date on
the cheque is considered _____________and cannot be paid. It can be paid only
after it is revalidated by the drawer.Stale
Stale cheque can be paid if the cheque is dated more than 6 monthsNo
The elaborate enquiries has to be made by the bank or debtor before making
the payment of the cheque Necessary
If a bearer cheque is missing,and the person who found out in favour of
someone else, delivers it to a shop keeper, in payment of some purchase, the
shop keeper becomes a holder in due course in case he did not know that the
cheque had been missingThe debtor is duty bound to make payment to
the holder in due course who `presents` the instrument to him for
payment
Mr.Rahul given a cheque dated 2nd March 2007, if presented for payment on
29th Sep 2007, then it isPostdated
chequeTransferring of ownership, free from defect, through endorsement and
delivery in the case of an order instrument and mere delivery in the case of a
bearer instrument is calledNegotiability
When a cheque being presented for payment, the following needs to be
checked to confirm that the cheque is in order 1,2,3,4,6,7
Mr.Prakash is holding the bearer instrument, can he claim the amount from
the drawee. Any one holding the bearer instrument, can claim the
amount from the drawee.
What is the penalty given to drawer in as per Section 138, when the cheque
is dishonoured?The drawer may be imprisoned for up to one year or
asked to pay a fine of up to twice the amount of the cheque or both
In case of Death, insolvency or insanity of the drawer before date of
cheque,postdated cheque should not be paidtrue
Current account holder`s cheques are printed with the word____________Or
follower` / Or banker` / Or bearer`
State true /false When a cheque is crossed to more than one banker, the
paying banker will refuse payment TRUE
The payee of the order can make the instrument payable to another person
by writing on the back of the cheque `Pay Mr.x________ or order` and putting
his signature below it. Such a notation on the back of the cheque is called
anEndorsement
If the bill is on due date the payee of a usance bill will need a confirmation
from the _________ Debtor
The cheques executed by a partner is always signed on behalf of the firm so
as to bind the firmAlways
______________is checked against the numbers of the cheques issued to the
customer at the time of payment,The serial number of the cheque
If the drawees name is not mentioned in cheque it isInvalid cheque
The promise to pay whenever payee demands payment, is calledDemand
promissory note
What has all the qualities of a negotiable instrument which is not listed in
Negotiable Instrument Act? A currency note
Who can `transfer` an order instrument by `endorsing` it?Payee
The promissor is maker and the promisee is called as payee.The former
is________while the latter is the ___________ Debtor and creditor
The usual form of signature in case of limited companies is as followsFor and
on behalf of Company`s name (signed)
Director
What is the transferee or the `holder` of the instrument calledHolder of the
instrument / Transferee of the instrument
Section 31 of the NI Act defines the duty of the paying banker to honour
cheques issued by the ________ having sufficient funds available for payment
Drawer
The apparent tenor of the instrument should be as per drawer`s intention and
instructions
TRUE
NO
TRUE
If cash payments are of Rs 10 lakhs and above, the bank has to obtain a
________ from the customer stating the purpose of the withdrawal.
Consent wrong
30wrong
Signature
No
S1 is
A red tag register2,3
Where should files required once in a quarter be kept Bottom drawer of the
pedestal / Common Filing cabinet
The purpose of the workplace is defined in which step of Five S Systematic
Arrangement / Sorting
S3 isSpic n span
Standardisation includes2,3
S4 isStandardisation
Bucket 4 items areWanted But Not Needed
Where should files required on a monthly basis be kept3,4
S3 Helps in Detecting Subtle Abnormalities
Which of the following fields belong in an autonomous calendar2,3,4,5,6,7
One of the major tasks of S4 is to make the workplace visually managed
TRUE
If your daily files are more in number, it is okay to store them on the floor
next to your cabinet as long as they are properly labelled.FALSE
Which of the following statements is true1,2
Five S Common place should have a Kanban Card.FALSE
Spic-n-Span meansEnsuring everything in the workplace stays clean
and no papers or files are missing.
One of the requirements of S5 is that all employees in the department /
workplace are trained on Five S. This would include inducting new joinees into
the Five S philosophy as well.TRUE
S5 isSelf Discipline
Policy of personal items willList Personal Items which can be kept in the
workplace
Kaizen process aims at1,2,4
1. Sorting 2. Spic and span 3. Standardisation 4. Systematic arrangement
5. Self Discipline. The correct order of the Five Ss is:1, 4, 2, 3, 5
Which of the following should be mentioned on the first page of a red tag
register1,2,4.5
Red Tag is an action plan in 5W 1 H format.TRUE
Bucket 5 items areScrap
Which of these items would come under the category of wanted items at the
front office 1 2 4
The Policy of Inventory Management System is not necessary in the work
placeFALSE
The label of the file contains following Fields 1,2,3,4,6
S3 MeansCleaning With Meaning
Which of these are needed items at a branch front office1,3,4
A Hanging Wire in the workplaceShould be Red Tagged.
Indexes that are prepared for the common filing cabinet and storage area
should be circulated to all users.
A department has taken the following initiatives related to Five S in the
workplace. Which of these initiatives can be classified under S51,2,4
Detecting MissingFiles/ papers is part of which step of Five S S1 / S3
Top view for the front office depicts who is sitting where and where all the
material resources are locatedTRUE
Self Discipline means to Institutionalise Five S all across the organisation to
make it a part of life. TRUE
Which of the following statements is true Five S falls under the Kaizen
umbrella
The Autonomous Maintenance Calendar should be circulated to all
concerned.TRUE
Where should daily files be kept Top drawer of the pedestal / Middle
drawer of the pedestal
The critical step for sustenance of Five S are S5 / S4
A red tag register should only be started in a Five S workplace if there is
something to be red tagged. FALSE
Spic-n-span is about keeping things clean and in orderTRUE
Which of the following statements does NOT bring out the spirit of Five
S.Discipline while sorting items (S1) ensures that storage areas are
clean and hygienic
Is this staement TRUE-A red tag register should only be started in a Five S
workplace if there is something to be red tagged
TRUE
-Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
return on the investment
-A widow with little experience in financial matters will ideally have
-______________ is the measurement of an investor`s willingness to suffer a
decline in the value of investments, while waiting and hoping for them to
increase in value
-Investing money is putting that money into some form of `___________` - a
fancy word for anything that is secured by some assets.
-Following are the sources of risks which are Firm specific, except
-Beta indicates a stocks _____________ relative to the market
-As per Warren Buffet investing is the act of seeking ______________ at least
sufficient to justify the amount paid
-Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17
-An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as
-Volatility (s) is normally in the range of _________ to _________ for government
securities
-Which of the following statements are false
-As per John Bogle, investing is an act of Pl`anning, a willingness to postpone
present consumption and save for the future.
-If you invest Rs.1,00,000 in a equity mutual fund for a period of 40 years
which earns you a return of 12%. At the end of this period, through the power
of compounding, your earning will be 4.01L
-Volatility (s) is normally in the range of _________ to _________ for an equity
mutual fund portfolio
-Market risk premium varies from year to year and most estimates suggest
for US that it ranges between ____________ per year
-Commiting money to something one does not understand is called
investment
-When you invest your savings in a stock, bond, or mutual fund, you do so
because you think ________________.
During the US Great Depression, equity investments could have lost _____ %
of their value if one would have bought stocks at the high in 1929.
-As per Warren Buffet investing is the act of seeking Price at least sufficient to
justify the amount paid
-Which of the following statements are false?
-Volatility (s) is normally in the range of _________ to _________ for an average
equity stock
-Which of the following statements are false about asset allocation?
-Volatility (s) is normally in the range of _________ to _________ for an equity
mutual fund portfolio
-Which of the following statements are true?
-Investors __________ every time they commit money to something they don`t
understand.
-Lack of investment planning can lead to
-Investments with wider variation in returns
-Portfolio diversification generally aims at enhancing return
-As per Burton G. Malkiel, investing is a method of purchasing assets to gain
profit in the form of reasonably ______________ over the long term
-In October of 1987 the US Dow Jones Index declined _______ in just one day
-Investors should not invest any money in stocks that they will need in
-In investments the safest road _______________________.
-Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
return on the investment
-During the US Great Depression, equity investments could have lost _____ %
of their value if one would have bought stocks at the high in 1929.
-Investing involves long term planning wherein you need to know the
following
-Which of the following statements are false about risk premium
-Market risk premium varies from year to year and most estimates suggest
for US that it ranges between ____________ per year
-As per Benjamin Graham an investment operation is one which, upon
thorough analysis promises ____________________.
-When you invest your savings in a stock, bond, or mutual fund, you do so
because you think ________________.
-As per John Bogle, investing is an act of Planning, a willingness to postpone
present consumption and save for the future.
-Market risk premium depends on
-Beta indicates a stocks ________ _____ relative to the market
-Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17
-An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as Speculation.
-Beta measures a stocks
-Ravi is 26 years old bachelor, working in a well paying job. The ideal
invsetment option for him would be
-Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17
-How active an investor wants to be in management of his money is
dependent on
-Market risk premium varies from year to year and most estimates suggest
for US that it ranges between ____________ per year
-Investors __________ every time they commit money to something they don`t
understand.
Based on ______, deals are structured and EMIs calculated for loan repaymentsWhich of
these indicate customers lack of willingness to repay
Frequent bouncing of cheques in the account
A customer is seeking a car loan. However, he has an income tax return that does not look
very convincing about his ability to repay. Will you give him a loan for a car?
Can't decide as yet
The customer is asking for a 2 Lac loan on a 5 Lac Car. Do you consider this to be a very
strong mitigant?
Yes
Which of these are factors to be considered towards calculating the Asset risk?
Depreciation risk
Resale value
Demand/Secondary market
Risk of repossession
Which of these statements are correct in the context of Depreciation risk
Different assets depreciate at different rates, so also the risk associated varies
Longer tenures implies higher depreciation risk
LTV is a matrix based on:
Tenure of the finance
Customer's income
Asset type
It seems that the asset and customer risk are well covered. Would you go ahead and give a
loan immediately?
No
Which of the following statements are true in the context of PDCs.
PDCs are instruments for collection
PDCField investigation is an outsourced activity. s do away with the need to follow up
with the customer to collect our dues
PDCs get banked on the due dates towards recovery of the EMIs
PDCs can be used for a legal recourse under Section 138 of IPC
Signature on the PDCs must match with the agreement and signature proof
Which of these indicate customer's lack of willingness to repay
Frequent bouncing of cheques in the account
Which of the following items, do you think, constitute Asset cost (on road price of the
vehicle) in case of a Personal Vehicle?
Standard Ex Factory Cost of the Vehicle
Registration Charges
Insurance
Road Tax
Octroi
Other applicable government levies
What does Mr. Vipin Tiwari owe ICICI Bank in month 0?
Rs.1,00,000/- of principal
What principal amount Mr. Vipin Tiwari owes ICICI Bank, after repaying the first installment
of Rs.10,000 in
month 1?
None of the above
Which of these do you notice in this sheet?
Fixed EMI of Rs.10,000 is getting amortized into Principal and Interest
Month on month, the interest component of the EMI is reducing
Month on month, the principal component of the EMI is increasing
Amortisation schedule always shows:
Month on month, the interest component of the EMI is reducing
Month on month, the principal component of the EMI is increasing
Mr Sharma approaches you for a car loan. What factors would you look at when
considering whether to give him car loan.
Does he have enough income to repay that loan
______ EMI is the term used to denote a practice of taking the initial or even a
few of the installments in advance, before commencing the repayment of the
loan of the customer.
Advance
Banks do not finance 100% of the cost of the vehicle/ asset or working capital
cost, because
They want the asset company to pay
They want the customer to make an investment in the asset
A customer had taken a loan for his car and wishes to foreclose the loan. He
pay the cheques in favor of
ICICI bank
DM in the context of loan disbursement is
Disbursement memo
Credit is a subjective process.
Y
In case of vehicle loans, the money is made available in the form of cheques
in the name of _______
Dealer
Asset cost means
Cost of asset being financed
The difference between the present value and the investment being made is
called the _______.
NPV
A ___________ scheme is popularly called as Rear Ended Repayment.
Step down
Bullet repayment
Stamping
Administrative processes for loans
NPV is ______ only when you get exactly your desired rate of return.
Zero
Once the loan amount is disbursed, the asset gets delivered to the client.
True
The amount that the bank has to offer as loans is fixed based on the available
capital.
True
Sum of Principal component and the Interest component should be _________
EMI.
Equal to
A car used for one year has _____ resale value than the car used for five years
More
No Objection certificate is issued at the termination of loan to
Facilitate removal of bank lien on the asset
Step down schemes of loan repyament is not practiced widely because of the
negative impact it has on the credit behavior of the customer.
True
Signing of an agreement is to ensure enforceability of the loan terms and is
not a guarantee of repayment.
True
The depth and width of the secondary market is an important factor to
consider when giving a loan.
T
Structured repayments are customized to the client`s requirements.
T
IRR means
Interest Return Rate
Subvention is used by the finance companies to ________the rate of the
financial offering to the customer.
Reduce
NPV stands for
Net Present Value
Amortisation can be described as a term that defines the rate\ratio in which
the EMI is split into Principal and Interest.
T
Loans with shorter tenors are preferred.
T
Banks usually finance 100% of the cost of the asset
F
LTV stands for
Loan to Value
Cheque is an instrument and does not show intention to repay.
t
A No Objection certificate is not required on case of foreclosure as the loan
amount is payed before the time.
False
Loan To Value ratio is dependent on ______ of loan
Amount wrongS
LTV is decided based on a matrix of tenure, income and asset type.
T
TVs have a very ______ resale value.
DM gives the break up of the financials associated with the customers loan
application
True
Cpa is
Credit permitting agency
Credit processing agent
In the step up scheme of loan repayment, the repayment _______ with every
completed year.
Decreases
Loan closure can be of two types
Loan can be give to the customer who gives in writing that he will repay
false
IRR is the rate of discount when applied to a series of cash flows, makes the
NPV of the cash flows to
1
Once all the post-disbursement document is in place, the entire file is sent to
the
Asset company
Who decides whether the loan application should be considered for credit
sanctioning?
Credit manager
Commercial vehicles like Trucks and jeeps cannot be financed
F
Process of making the payment towards the loan requested by the customer
is called ________
Disbursement
Any change in course from the set credit policy is called as _________.
Scrutiny
-IRR means
-Asset purchase is a part of ________.
-Loan can be give to the customer who gives in writing that he will
repay
-IRR is the rate of discount when applied to a series of cash flows,
makes the NPV of the cash flows to ____.
-Once all the post-disbursement document is in place, the entire file is
sent to the ________.
-CPA is
-BiMonthly repayments are done twice every month.
-Any change in course from the set credit policy is called as _________.
Ensure that officer in-charge handling locker, visits the locker room before
closing and ensures that lockers operated during the day are locked properly
and nothing is left behind in the room by the locker hirersTrue
A locker is in the joint names of husband and wife and can be operated by
either of the two. 1. They have nominated their son as nominee. 2. The
nominee can operate only if both the operators dieTrue
Issue duplicate demand draft / pay order only fter confirming the status of the
original and obtaining the indemnity bond TRUE
Rules related to stamp paper are3
The maximum weightage assigned to ______________ areaRecords and
stationery
Guide lines for system / user security 1,3
Ensure that officer in-charge handling locker, visits the locker room before
closing and ensures that lockers operated during the day are locked properly
and nothing is left behind in the room by the locker hirers TRUE
Deferred revenue expenditure can be classified under________________ASSETS
Make payment of demand draft / pay order above Rs 50,000 only by credit to
operating account and not by cash TRUE
The corporate office monitors the credit through various statements
submitted by
In the inward clearing menu select MICZ option byPressing the numeric
key 3 and press enter/Pressing the numeric key 1 and press enter
To upload files into the finacle server click on :Administration process
Pressing which key directs you to inward clearing menuF7
Final step in the batch balancing process isUpload files in the Finacle
In the cheque image area you will refer to MICR band toBalance a batch
Finacle application marks all return cheques are marked with reject flag asY
The process where clearing is initiated is calledClearing house
In the zone field you first typeDate
To upload the data file, on the Finacle user menu screen typeTTUM
To mark the returns in checkmark you need to openReturn processing
window
Before starting the merging process the system prompts for the zone
inMerge file menu screen/Merge file panel screen
Cheque returns can be verified inThree steps
Before you start posting the cheques in the relevant zone, you have
to : Suspend it
To display the validation report on the foreground : Type F4 /Type F
Once the files are updated in the Finacle zone wise, a file is
generated for the vendor to add : Payee updation
In the ICTM screen to check the amount blocked in the account check
the : Avail field
In print menu you have the option of printing :
Step 4 in acknowledge the encoding file is : Select yes from the drop
down menu of data file present field/From the acknowledge menu
select receipt number
--------------------------------------------------------------------------------------------------------------------------Section: 1. Clearing
---------------------------------------------------------------------------------------------------------------------------Signature of the customer is matched against
-
-In the ICTM screen to check the amount blocked in the account
check the
-Purpose of marking cheque return in Finacle is
The details to be verified in the ICTM screen against each record are : Cheque
date
Where are the batched cheques that are to be balanced displayed : Select
batch windowRegularizing a zone is a batch activity to :Convert shadow
balances to clear balance
Incase of any discrepancy cheques are sent to : 1.2.
To generate the file on the Finacle menu type command :EXECOM
Checking the cheque date is necessary because :Both of the above
Select location of file from : File name box
In the document processing window you click on : RBNL - LBNR marking
--------------------------------------------------------------------------------------------------------------------------Section: 1. Clearing
---------------------------------------------------------------------------------------------------------------------------The details to be verified in the ICTM screen against each record are
-Once the files are updated in the Finacle zone wise, a file is generated for
the vendor to add
-Which function key to press to return to the inward clearing menu
-Customer`s instruction no match
After manual verification cheques are also verified with ICTM screen in :
finacle
Once the return charges file is created it has to be converted into : Pdf format
/Txt format
Return memo is generated because : to send it to the customer
Vendor delivers the updated payee name file to : Service branch
RPC stands for :Regional processing center
Posting is done in : Manual mode
Entering name, clearing date, zone code, name of file sent by the vendor :
Completes file upload /Completes data download
Before uploading data file into Finacle the vendor : Bank wise cheques
Softwares used for outward cheque processing are : ChequeMark
File received from the bank is uploaded into:Finacle
--------------------------------------------------------------------------------------------------------------------------Section: 1. Clearing
---------------------------------------------------------------------------------------------------------------------------To begin data capturing process click on the
-Vendor delivers the updated payee name file to
-Posting is done in
-
--------------------------------------------------------------------------------------------------------------------------Section: 1. Clearing
---------------------------------------------------------------------------------------------------------------------------Return memo is generated because
-First sub activity within chequeMark processing is to
-To generate exception report select
-Step 4 in acknowledge the encoding file is
-In the inward clearing menu select MICZ option by
-Softwares used for outward cheque processing are
-Once the return charges file is created it has to be converted into
Pratic que
all needed
all needed
All Banks should take due care regarding complaints lodged with banking
ombudsman. True
BO after receiving a complaint tries for
xxxxboth
Mr.Lal couldn`t make an urgent bank draft even though he made his request
during the banking hours because the bank employee claimed that there was
too much load on him that day. Can a customer approach the banking
ombudsman in this case? Yes
A Banking Ombudsman is a person whoRedresses customer complaints
An award is passed if an agreement is not reached between the bank and the
complainant with a period of one month
Banks have to place all the awards passed by the ombudsman before the
shareholder`s meeting.
False
What action does the Banking Ombudsman take if a bank is unable to reply to
a complaint with in one month or extended reasonable time, of receiving the
complaint from the banking ombudsman?Passes an award which a bank must
comply
RBI has advised all the banks to place all awards passed by the ombudsman
before theCustomer service committee
What does pecuniary jurisdiction means? xxxf Judicial authority limitation
CICI bank has a centralised tracking system for tracking a customer
complaint received from the ombudsman true
Can a complainant approach the ombudsman on an event that occurred 2
years ago? No
Can a banking ombudsman reject a complaint at any stage yes
A customer wanted to deposit money in the bank account. The Bank refused
to accept the money because the customer \gave small denominations notes
of Rs1, Rs 2. Can a customer approach the banking ombudsman in this case?
Yes
Who is the appellate authority whom a bank can approach in case of rejecting
an award passed by the BO? xxxxxCgm
Banks have to place all the awards passed by the ombudsman before the
shareholder`s meeting. flase
Which of the following complaints are not related to deficiencies in banking
services? xxxxxxxx The bank has refused to close the customers account
because it does not want to lose the customer\\The bank has imposed a late
fee with out informing the customer because the customer was unable to pay
back the loan on time. ((((((((( ( above both are wrong)))))))
FCRM generates a unique number for every complaint received fro the
banking ombudsman.:- TRUEThe turnaround time for servicing customer
complaint at ICICI is (XX 24 )) 5-6 days
The Banking ombudsman redresses complaints that are mentioned in --------of the banking ombudsman scheme clause 8
Banking ombudsman scheme is revised in the year 1997. false
The Banking ombudsman is a legal representative who fights for the
customer`s cause against the bank false
A complaint should be made with in ------ of occurrence of an event that led to
the complainant lodging a complaint. 1year
Who is the appellate authority whom a bank can approach in case of rejecting
an award passed by the BO? Dept govrn
xxxxboth
What action does the Banking Ombudsman take if a bank is unable to reply to
a complaint with in one month or extended reasonable time, of receiving the
complaint from the banking ombudsman?Passes an award which a bank must
comply
RBI has advised all the banks to place all awards passed by the ombudsman
before theCustomer service committee
What does pecuniary jurisdiction means? xxxf Judicial authority limitation
CICI bank has a centralised tracking system for tracking a customer
complaint received from the ombudsman true
Can a complainant approach the ombudsman on an event that occurred 2
years ago? No
Can a banking ombudsman reject a complaint at any stage yes
A customer wanted to deposit money in the bank account. The Bank refused
to accept the money because the customer \gave small denominations notes
of Rs1, Rs 2. Can a customer approach the banking ombudsman in this case?
Yes
Who is the appellate authority whom a bank can approach in case of rejecting
an award passed by the BO? xxxxxCgm
Banks have to place all the awards passed by the ombudsman before the
shareholder`s meeting. flase
Which of the following complaints are not related to deficiencies in banking
services? xxxxxxxx The bank has refused to close the customers account
because it does not want to lose the customer
Can an appellate authority modify the award passed by the Banking
ombudsman? Yes
A particular complaint does not cause any loss / damage or inconvenience to
the complainant Can the case be rejected by Banking Ombudsman (BO) ? yes
Mr. Gaurav`s loan application has been rejected on the basis of the past
experience of the bank with a customer of similar profile. Can a customer
approach the banking ombudsman in this case?:-yes
Banking Ombudsman is appointed for a period not less than:-3
The Banking ombudsman redresses complaints that are mentioned in clause
5 of the banking ombudsman scheme:- FALSE
A bank should send compliance report on the award passed by the banking
ombudsman within one week of accepting the award.:- TRUE
-Which is the coordinating body for the international group of financial
intelligence units (FIUs) to promote and enhance international cooperation in
anti-money laundering and counter-terrorist financing?
-______ takes into account the risk management efforts of a bank while
computing the regulatory minimum capital.
-Due to the interrelationship of businesses between different financial
services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.
-In the inspection rating model `CAMELS`, L stands for ____
-Requirements to be put in place by the bank as a part of Anti-Money
Laundering is
-In the inspection rating model `CAMELS`, A stands for ____
-Overseas operations are not covered by Regulatory Inspections.
-ARROW stands for
-Preserving client confidentiality of information includes all of the following
except
-Privacy Act in the United Kingdom is
-____ issued the Anti Money Laundering international best practices on
correspondent banking and private banking.
-The objective of this organization is to contribute to improved supervision of
the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.
-BCBS stands for _____.
It is
Identify the type of question `How do you plan to manage your son`s
financial needs when he is college?`
Closed wrong
State whether true or false Objections related to doubt can be handled by
offering proof in the form of proof of statement or proof of source.
TRUE
What is cross selling?
needs and meeting these needs
Effective
Ask a closed
Identify the type of question `You prefer a debit card or a credit card?
Closed
Identify the type of question `Will it be an issue to maintain a quarterly
balance of Rs 10,000?`
Closed
Which of the following statements is true for making recommendations?
Ensure that both you and the customer agree on the solution
wrong
How does gaining commitment help us?
solution
Helps us to recommend a
After you have made a sale, what will be your next step?
questions to identify other needs wrong
Ask more
1 to 5
Your friend has issued below mentioned three types of instruments. In which
mode would his account be debited on clearing only Cheque
What are the basic component of CMSManagement of Collections and
receivables
5
In which approach a regulator is responsible for regulation of multiple units
and functions and for the fulfillment of all regulatory objectives?
1
The sole objective of imposing a regulation is to fill the information gap that
exists between consumers and financial services businesses, by imposing
standards of business conduct upon financial services.
F
The following are the reasons why information is collected from the customer
except for
3
The complaints handling policy primarily is aimed at
4
Money laundering is a process in which the criminals convert illegitimate
money into legitimate money.
T
Which of the following tools is primarily used by the regulator for promoting
market discipline?
2 now 1now 3
Which model of inspection is used by RBI?
1
Principles of impartiality in Intra - Group Transactions and Exposures is
provided in which of the following?
2
The bank needs to do extensive research and due diligence on the
customer`s profile. This is to avoid _____ risk.
3
Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements?
Yes
As per the compliance framework all major policies are approved by _____.
2now 1
2 now 3 now 4
_____ is criticized for its `one-size-fits-all` approach, which means that it does
not give any concession to the banks which have superior risk management
capabilities.
1
BCSBI stands for ______________________.
2now 1
Identify which amongst the following is not a consequence of non-compliance
with any regulation.
5
Employment contract is considered as one of the compliance tools false
2
What risk can arise from a user`s inadequate understanding of the nature
and risks of the derivative transactions? More than one option may be
correct.
123
Oganizational DNA anchor with respect to Compliance is _____
2
Which of the following are not the key Components of Compliance Risk
Management
5
IRDA stands for _____.
3
Given below are some of the sources of risk in any organization. Identify
which amongst the following affects compliance? More than one option may
be correct.
`13
Money Laundering poses a threat to financial institutions as they are used as
channels by money launderers. What are the implications of the same?More
than one option may be correct.
123
A risk based compliance monitoring programme would help in ____. More
than one option may be correct.
1`2
Banks can leverage compliance to not only do business more effectively but
also improve operational efficiency.
coreect
wrongwrong
44444
4
Compliance risk is an integral part of business risks and processes.
1
ARROW stands for
2now 3
In ICICI Bank, business activities involving selling have been
significantly separated from activities of processing, by creating
independent operations units.
T
As per the compliance framework, each of the regulatory
requirements would be mapped into
4
10
Calculate the mean for the following data points 14, 15, 15,
15, 16,16,16,17 15.5
How active an investor wants to be in management of his
money is dependent on the time that the investor wants to
spend on investing. True
As per Warren Buffet investing is the act of seeking
______________ at least sufficient to justify the amount paid
Value
In October of 1987 the US Dow Jones Index declined _______
in just one day 0.175 0.150.25
Market risk is that portion of a securitys risk that __________
be eliminated through diversification Can Cannot
Which of the following is the least risk investment? Mutual
Funds Government Bonds
During the US Great Depression, equity investments could
have lost _____ % of their value if one would have bought
stocks at the high in 1929. None of these 0.4 0.25 0.8
Investment risk is related to the probability of earning a
___________ actual return Low or Negative `
Which of the following statements are false about risk
premium All of these
An investment plan needs to consider All of these
As per the `Rule of 72` the principal will double at
compounded at the rate of 7% in 7 years false
When you invest your savings in a stock, bond, or mutual
fund, you do so because you think ________________. Its value
will appreciate over time
Asset Maintainance
Asset Monitoring
A board approved ____ is prepared to ensure that the key items requiring
senior level review and oversight are documented and are taken up
periodically.
E-Circulars
Calendar of Reviews
FSA uses ____ framework uses for risk-based supervision of its authorized
firms.
CAMELS
CACS
ARROW
_____ is criticized for its `one-size-fits-all` approach, which means that it does
not give any concession to the banks which have superior risk management
capabilities.
Basel I
Banks can leverage compliance to not only do business more effectively but
also improve operational efficiency.
Correct
As per the compliance framework, each of the regulatory requirements would
be mapped into
Only policy Note
Only product Note
Only process Note
ARROW stands for
Advanced, Risk-Responsive Organizational Framework
Point out the contents of the adequate risk management processMore than
one option may be correct.
All
Compliance risk management is a part of the overall Risk Management
process.
Yes
Compliance function being a specialized activity can be outsourced to
external parties.
TRUE
Robust mechanism for Risk Measurement of Credit, Market and Operational
Risks for assessing the capital adequacy of a bank in a more scientific
manner is
Basel I
Basel II
Yes
Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements?
Yes
Regulation mainly aims at protecting ____. More than one option may be
correct.
Accept bussness
Given below are the important areas as Regulatory hotspots . Identify the odd
one out.
Anti Money Laundering
Corporate Governance
BASEL II
Business Promotion
The following are the reasons why information is collected from the customer
except for
To verify a client`s identity as required by Anti Money Laundering
legislation
To set up and administer a clients account and provide products and
services to the client
To satisfy a probe by another financial institution which is not affiliated
with ICICI Bank
BCBS stands for _____.
Compliance function is not a key element of risk mitigation within any bank.
TRUE
Due to the interrelationship of businesses between different financial services
in the same marketplace, the failure of any one of them can have adverse
consequences for the rest of them. This is known as ______ Risk.
Systematic Risk
Global Risk
Semantic Risk
Market Risk
Identify the sources of compliance laws, rules and standards.More than one
option may be correct.
All
The sole objective of imposing a regulation is to fill the information gap that
exists between consumers and financial services businesses, by imposing
standards of business conduct upon financial services.
TRUE
The objective of this organization is to contribute to improved supervision of
the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.
IOSCO
FATF
MAS
Foreign Banks
Compliance risk is different from Risk management. Which of the following
are not the components of Compliance Risk? More than one option may be
correct.
All
The term Regulation in banking refers to _____.
Specific or Flexible Rules of Behavior
Rules issued by regulatory body with authority to supervise
The downside of non-compliance is not just heavy penalties, fines and legal
costs but also reputational damage and, in severe cases, sanctions that can
significantly affect business.
Correct
Which model of inspection is used by RBI?
CAMELS
If a relationship manager suspects ethical wrongdoing amounting to breach of
any law \ regulation amongst a group of employees, he \ she should
Report the matter directly to compliance
Report the matter directly to law enforcement authorities immediately
Report the matter directly as per the Whistle Blower Policy
Which is the coordinating body for the international group of financial
intelligence units (FIUs) to promote and enhance international cooperation in
anti-money laundering and counter-terrorist financing?
FSA
IOSCO
Wolfsberg Group
FATF
Egtomygroup
______ takes into account the risk management efforts of a bank while
computing the regulatory minimum capital.
Basel I
Basel II
Which of the following best practices represents the guiding principle of the
privacy policy?
Protecting and promoting the cost effectiveness of customer
information
To understand a clients financial situation and appropriately
advise clients on suitability
Loan to Value
Any change in course from the set credit policy is called as _________.
Deviation
Construction equipments cannot be financed.
False
True
Mr. Keshav had provided post dated cheques for his car loan. The bank finds
that the cheques are getting bounced from Mr. Keshav`s account. Which IPC
section would be applicable on Mr. Keshav?
Section 138 of IPC
PDCs are used for a legal recourse as a cheque is a _______ instrument
Negotiable
NPV is ______ only when you get exactly your desired rate of return.
Zero
Banks usually finance 100% of the cost of the asset.
False
BiMonthly repayments are done twice every month.
False
Professionals
True
Customer risk is entirely dependent on the customers ability to pay
False
PAN Card can be used as proof for date of birth
Credit is a subjective process.
False
False
______ EMI is the term used to denote a practice of taking the initial
or even a few of the installments in advance, before commencing the
repayment of the loan of the customer.
Advance
If the product is technology intensive and the technology is
expected to undergo rapid changes, such products face a high risk of
obsolescence
True
A customer forecloses the loan, does he need to collect No Objection
certificate?
Yes
Commercial vehicles like Trucks and jeeps cannot be financed
False
In case of vehicle loans, the money is made available in the form of
cheques in the name of _______
Dealer
A de-dupe check is done to see if the applicant features on any of
the defaulter lists.
True
If there is no secondary market, then the asset risk is ______.
Higher
Once all the post-disbursement document is in place, the entire file
is sent to the ________.
Central Operations
Customer
Based on ______, deals are structured and EMIs calculated for loan
repayments
IRR
Loan can be give to the customer who gives in writing that he will repay
False
No Objection certificate is issued at the termination of loan to
Facilitate removal of bank lien on the asset
LTV is decided based on a matrix of tenure, income and asset type.
True
Loan servicing includes creating amortization charts
SOA is
True
Statement of accounts
Larger
True
Post
Poor
True
True
DM gives the break up of the financials associated with the customers loan
application
True
What is Margin money?
amount
Direct
Disbursement
In case of housing loans, the tenor options would range up to ______ months.
300
Who decides whether the loan application should be considered for credit
sanctioning?
Credit manager
The first step in loan process is _______
Sourcing of applications
The difference between the present value and the investment being
made is called the _______.
NPV
Subvention is a financial contribution by ________
company
An external
It is equal to the
-All new product and processes can be launched only after taking approval
from
-In financial services industry compliance means meeting with ______.
-Compliance function at the Group is not independent and distinct from the
Internal Audit function.
-ARROW stands for
-In which of the following areas Compliance Risk identification is not involved?
-Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk
Management.
-As per the compliance framework, each of the regulatory requirements
would be mapped into
-___________ is the central bank of Singapore.
-Within the financial services industry, the Regulation applicable to all
jurisdictions and all businesses is same
-Due to the interrelationship of businesses between different financial
services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.
-If a relationship manager suspects ethical wrongdoing amounting to breach
of any law \ regulation amongst a group of employees, he \ she should
-Which of the following are not the key Components of Compliance Risk
Management
-The objective of this organization is to contribute to improved supervision of
the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.
-Identify which amongst the following is not a consequence of noncompliance with any regulation.
-Which of the following tools is primarily used by the regulator for promoting
market discipline?
-Which of the following is not an example of compliance risk?
-As per the compliance framework, each of the regulatory requirements
would be mapped into
-The compliance functionaries in the Group would have limited access to
information pertaining to their respective operations.
-A board approved ____ is prepared to ensure that the key items requiring
senior level review and oversight are documented and are taken up
periodically.
FCRM generates a unique number for every complaint received fro the
banking ombudsman. : true
In the process of passing an award BO sends a copy of the award to : Both
Banking Ombudsman is appointed for a period not less than : 3years
What action does the Banking Ombudsman take if a bank is unable to reply to
a complaint with in one month or extended reasonable time, of receiving the
complaint from the banking ombudsman? : Passes an award which a bank
must comply
Appellate authority allows further period of 30 days to the bank and the
complainant to file an appeal. T
Can a banking ombudsman decide whether a complaint filed by the
complainant causes loss or damage to the complainant? Yes
Which of the following details not required for lodging a complaint with
banking ombudsman? : Name and address of the witnesses
A complaint can be filed by calling Ombudsman on phone. False
According to banking ombudsman scheme 2006 , a complainant must fill the
prescribed form, to made available with every branch, to file complaint with
the banking ombudsman. : false
Who appoints a Banking Ombudsman? RBI
Mr. Gaurav`s loan application has been rejected on the basis of the past
experience of the bank with a customer of similar profile. Can a customer
approach the banking ombudsman in this case? : yes
Which of the following complaints are not related to deficiencies in banking
services?
-The turnaround time for servicing customer complaint at ICICI is3 to 4 days
by me
Prior sanction of chairman is required by the bank for approaching the
appellate authority. T
A bank should inform the compliance of award passed by the ombudsman
within : 15 days////wrong
Any official working in RBI can be appointed as a Banking Ombudsman. False
Banking ombudsman scheme 2006is the scheme of : RBI
The Banking ombudsman redresses complaints that are mentioned in --------of the banking ombudsman scheme : clause 8
A bank should send letter of acceptance of the award passed by the
ombudsman within : 15 days from the date of receipt of the award
Can a complaint be made on a subject on which proceedings are taking place
in the judicial court / tribunal? : no
Currency management
There are minimum _______ persons for each activity, under camera, with at
least three to four persons inside the processing room at any time
2
The latent image shows the denominational value of the note only
__________________
when it is held on the palm and viewed between 30 to 45 angle
Form DN 1
The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV
Lamp
dual color
After paying the refund to the customer, the cashier segregates the notes
submitted to the customer
In which notes the color of the security thread changes from green to blue
when viewed from different angles
100, 500 and 1000 rupee notes
What is the first thing that the prescribed officer does to ensure that the
notes received from the customer are adjudicated properly?
The prescribed officer begins the validation of the genuineness of the
currency
Note
Section 489 B
The RBI makes it clear that the _______ decision is final and he may allow a
refund only if he is satisfied that all the conditions have been met
PO`s
After paying the refund to the customer, the cashier segregates the notes
submitted to the customer
into the categories of
`rejected`
The notes and the adjudicated value of the currency are transferred to the
__________ for further liasoning
If the key of the remitting box is not available at other end for whatever
reasons, the same can be handed over to the
CIT custodian in a sealed envelope
Non reissubale
The Crew members (1Custodian, 1 Driver, 2 Guards and 2 loaders) of the CIT
Van __________to the branches before the start of operations
are introduced
Bank notes are printed on a special ________ with substrate cotton and cotton
rag. This gives the note a unique `feel` and crackling sound.
watermarked paper
Bank notes and rupee coins are stocked in the ICMCs on behalf of the
RBI
The cashier pays the customer the exchange value of the notes ordered to be
paid by the
Prescribed officer
The thread that can be seen as a one continuous line when a currency note is
held against light
Security thread
The new bank notes will have an identification mark with an engraved depth
of
160 microns
______________ in new 500-rupee note glows under the ultra violet lamp
Fluorescent in number panels
A special intaglio feature has been introduced on the left of the watermark
window on all notes except 10-rupee note this feature __________
helps the visually impaired to identify the denomination.
82 GSM
The new banknote has paper with increased grammage of ____________ and
caliper thickness of _________
90 GSM (3) and110 microns (5)
succession certificate __________ in cases involving less than 500 rupees if the
PO is satisfied on the strength of an indemnity bond in the prescribed format.
is not required
Old coins that are no longer issued by the bank branches for further
circulation
are made up of
Aluminium and cupro nickel
The currency notes have raised __________________ which can be felt by touch
intaglio printing
The numeral 500 on the 500-rupee note and the numeral on the one
thousand rupee notes are printed in
optically variable ink
The link branch accepts the`half value` and `rejects` notes from all branches
along with Form DN 1
once a month
After the proccessing is over an entry of each batch processed and its MIS
details are entered in the
Processing room register
While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per
`Face Value`
All dustbins inside processing rooms are emptied only at the end of the day
under the supervision of the custodian
Staff members are permitted to oversee their processing any time, All
recordings are kept for _________
40
Customers can approach any bank for refund of their soiled or damaged
notes///N
Branch / ICMC officer receives the acknowledgement of the cash from the
custodian and locks the////N
--------------------------------------------------------------------------------------------------------------------------Section: 1. Currency management
---------------------------------------------------------------------------------------------------------------------------The cashier ________________ return the rejected notes to the customer
-The __________ would remit the full paid notes to the issue department along
with the next soiled remmitance
-While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per
-__________________ which glows under the ultra violet lamp
-The 100 and 500-rupee notes contain a fully embedded security thread///N
-
person can only make a request for exchange of a soiled or mutilated note.
He cannot make a demand. Y//N
-The new bank note contains the portrait of Mahatma Gandhi with a
//// S
-The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV lamp
1. mBanks allow overdraft facility on what criteria : Facility is allowed on a
case to case basis
2. Interest on overdrafts is calculated on which method? : Daily product
method
3. Quarterly average minimum balance of Rs.5000 means : The balance
in the account will always be 0, but Rs.5000- deposited at the end of
every quarter
4. Overdraft is a facility where the customer can draw : Over and above
the balance available in the account
5. The option to choose fixed rate or floating rate is : With the customer.
6. Quarterly repayments are : Repayment every 3 months
7. Average minimum balance scheme is best over the minimum balance
scheme? : Yes, true
8. Car manufacturers would contribute a sum of money in the form of :
Moratorium.// Subvention
9. A person lends money at compound interest to be paid in 1 year. Does
this mode of lending earn him more moneythan lending at simple
interest ? : Cannot say
10.Sheetal receives monthly salary and dividends from her investments in
the beginning of the month,but she might need to withdraw the entire
amount on an emergency : Savings account with average minimum
balance option is suggestible
11.Interest is calculated on the overdrawn amount at --------------interest
for the number of days the account was in -----------balance. : a) Simple
and Debit
12.Interest is calculated on the ------------- balance between the tenth and
last date of the month in savings account : b) Minimum
13.Sirish has opened an account with Rs.10000 on Jan 1,2008. He has
withdrawn Rs.9000/- on January 12th. He deposited Rs.5000- on March
31st. : Both a and c///He has deposited Rs.5000- on the last day, so
he has satisfied the average minimum balance requirements
14.Compound Interest = P (1+------------/100)n P : a) SI /c) R
15.What are the two types of interest on fixed deposit? : a) Simple and
Compound Interest
16.Interest rate on savings account : Specified by RBI and is uniform
across all banks In India
17.While amortisation Interest is calculated on the principal outstanding at
the end of each month on ------------------balance method : Straight line
method
18.Pre EMI is the EMI paid for : Disbursement done in installments
towards construction of a house
19.Sri.Ramaswamy has received Rs.1000000 - as retirement benefit. The
deposit scheme you would advise is : Either b or c depending on the
customer`s needs
20.Cumulative fixed deposits provide highest benefit due to power of
compounding : When investors start saving early in their career and
stay invested for a longer period
21.PMT function in the MS Excel helps : To know the principal component
of EMI///To calculate the EMI amount.
22.Fee payable for borrowing the money is called : a) Interest
23.Structured repayments are : Designed to suit the cash flow of the
customer
24.EMI loans stands for : Equated Monthly Installment
25.To get the PMT value these values must be entered : Any of the
above //Amount borrowed, rate of interest and term of loan and
payments per year.
26.Amortisation defines : Split of loans into tenure//////DDDDDD
27.Annual repayments are : repayment of principal and interest every
year
28.How is average minimum balance calculated? : a) The balance in the
savings account at the end of each day is taken into account and
added up at the end of quarter. This total divided by 90 gives the
average balance in the savings account.
29.Who can get the overdraft facility from the Bank : a) Savings account
holder//c)Both (a) and (b)
30.One cannot withdraw money from the bank more than the minimum
balance maintained in the savings account : yes
31.Floating rate deposits are offered at a percentage higher than : The
benchmark rate
32.Banks offer Floating rate deposit / Floating rate loans to : Mitigate the
risk
33.The Principal component on EMI keeps : Decreasing/Increasing
34.The mode of payment of interest and the periodicity of payment
depend on the type of : c) Principal// a) Customers
35.Interest on overdrafts =--------------------- x rate of interest x number of
days : a) Amount outstanding
TRUE
Through mobilisation of deposits, banks are responsible for the following
social functions
All
What is minimum average relationship value
Total relationship of customer including his investments through the
bank like
Combined average balances in the customer`s savings and fixed
deposits
In case of Current account, each customer can choose a package to suit his
requirement
TRUE
Savings bank account provides facilities like Cash deposits and withdrawals,
clearing of local cheques, issue of ATM cards etc
TRUE
Term deposits offer absolute liquidity
TRUE
Fixed deposits are term deposits which are
withdrawable on demand
repayable after expiry of the specified term
TRUE
In case of ---------------- fixed deposit Interest is paid every quarter/month
Cumulative
-------- prohibits from opening savings account by business entities.
Reserve Bank of India
The rate at which interest can be paid in savings account is regulated by
State Bank Of India
Reserve Bank of India
TDS is deductible on
Interest paid on Savings account
Interest paid on Recurring depositif it is above Rs. 10000 per branch to
a customer
If the prospective customer`s eyes are downcast and face is turned away :
he/she is shutting you out
Expression such as `Kind regards` or `Best regards` could be added before
the closure when : business acquaintances: False
To make tone and expression `visible` on a mail you could use smileys even
in a formal business communication. False
Ideally who should close a call? : either
While criticising a person it is always better to do it : in private
Whatever be the purpose business letters are always formal. : true
One must use judgmental language while offering criticism. : false
When you listen :all of the above
If you are wearing a grey trousers with a black pair of shoes, select the colour
of socks you should be wearing. : grey
You are a part of a group which was introduced to a newcomer. However your
host did not introduce you to this newcomer. What should you do? : Prompt
the host to introduce you (jovu)
If you are _________ the meeting make sure that the discussion stays on track
and that everyone gets a chance to air his or her views. Choose the most
relevant option out of the following. : hosting (jovu)false.///AAAA
Which of the following alignments is universally acceptable nowadays for
formal business letters? : American right format
When you are informing a colleague of a hygiene problem, you must ensure
that : you discuss the problem in private(jovu) all of the above
A brisk pace symbolises that you are : energetic and full of vitality
Which of the following should one acquire to provide a satisfactory customer
service to a customer? : all of the above
If you laugh a lot while talking to others, it indicates that you are : ill at ease
and nervous
Standing with your hands on your hips and tapping your foot shows that your
are : bored and distracted
When giving or receiving a card hold it with ________. : both hands
Not shaking hands could be perceived as an insult by the other person. : true
As per the attire policy for women a sari or a salwar kameez can be worn for
a normal working day. : true
You must fax copies only when the message to be sent is urgent or is
expected by the other person/party. True
If the customer makes very few gestures, one must use extensive gesturing
to make up for the customer`s lack of gestures. false
Which of the following are the key aspects of body language? : all of he above
For a good personal care, one must shower or bathe at least : once a day
You should always inform the customer of the standard turnaround time that
would be required to deliver a product and ensure that this is Ok by the
customer. : true
For a better listening, one must : For a better listening, one must (jovu) not
let their mind wander when someone is talking
You are interacting with a customer face to face and your phone rings. What
should you do? : Take the customer`s permission, answer the call and keep it
brief
If you are attending a call and the caller`s voice is not clearly audible, how
would you respond? : I am having a little difficulty hearing you. Could you
speak up please?
What might be the best reply for a compliment? : A simple `Thank you very
much` with a warm smile
Conversation is neither a discussion nor an argument. : true
The management of ICICI Bank reserves the right to examine e-mail, personal
file directories, and other information stored on company computers, if
required. True
You should use a deodorant and anti-perspirant generously but it should not
be perfumed strongly. :true
Understanding a person without judging, seeing or feeling things the way he
or she does is called as : empathy
We generally listen : b . b and c
At business functions neither men not women are helped with chairs unless
they need it. : false(jovu)
-More than power and hierarchy business activities are based on chivalry.
-For highlighting the text in a business letter which of the following may be
used?
-If you are in a meeting and have been offered a card, it is good manners to
-The best way to tackle office gossip is to stay away from it.
-If you see someone sitting with their arms folded, legs crossed, head down
with a frown, you would think that the person is
-If you must attend a call on your mobile during a meeting, then you must
More than power and hierarchy business activities are based on chivalry. :
FALSE
For highlighting the text in a business letter which of the following may be
used? : italics(jovu)
If you are in a meeting and have been offered a card, it is good manners to
:((JOVU)) 3wrong
Miscommunication also happens when you do not want to listen well. : true
If you have been introduced to a group of people, whom should you make eye
contact with? : 4
The best way to tackle office gossip is to stay away from it. : false (jovu)
Sending e-mails to friends and relatives during office hours is a : violation of
office ethics
Instead of saying `You have done a bad job` which of the following can be
used? : This could have been done in another way
If you see someone sitting with their arms folded, legs crossed, head down
with a frown, you would think that the person is : shy(JOVU))
evaluating
One must use speakerphones only for _________. : conference csalls
If you must attend a call on your mobile during a meeting, then you must :
speak softly or in a reasonably private place(jovu)
In professional atmosphere, men and women are treated alike, according to
their importance in terms of rank and superiority. :true
Will it be an offensive behaviour to ask a subordinate on a date? : No, after
all two adults can handle such situation gracefully.
What are the preferable colours for formal shoes for men at ICICI Bank? : all
Mobile phone may not be : .a and b
The service mantras prescribed for dealing with customers should also be
followed when dealing with vendors. : true
What are the ideal colours for suit at ICICI Bank? : all
What should you do if someone introduces you by the wrong name? : remain
silent for the time being and correct the introducer later in
private(JOVU)) correct the person politely and immediately
Where would the date appear in a business letter? : top right
cornerwrong//topleft
It is basic courtesy to inform the recipient if you have sent copies of
correspondence concerning him/her to other people. : true
: Either (both being of the same rank and same gender) (jovu)
If you are talking to a customer and your boss walks into you cabin, whom
should you introduce to whom? :boss to the customer
Gifts from boss should be : appreciated
You must not send mail to an e-mail ID you have seen on a forwarded
message. : true
What you communicate to others is conveyed not only by your speech but
also by non-verbal signals. :true
Women may remain seated while being introduced to someone. : false
If your subordinate approaches you complaining of discrimination subjected
by a colleague, how would you handle the situation. : You will
guide him or her for dealing with the problem
What kind of tone would you use while communicating with clients over emails? : formal and respectful
The ground rule about speaking at meetings is to think before saying
anything. : ture
Under which of the following conditions should you avoid shaking hands? :
When introduced to people of a culture where a handshake is not the
natural greeting.
One must try to restrict personal calls to lunch hours and breaks. : true
Who should open the door for whom? : All of the above
A simple mantra to start improving your listening skills is : hear and
listenwrong//statlistening
When you do not know whether the recipient is a man or a woman, you can
safely address the person as :Dear Sir/Madam
Look for eye contact permission before you enter a _________. Cabin (jovu)
meeting room
One need not follow the practice of typing their name in brackets below their
signatures anymore. : truewrong
Whatever be the purpose business letters are always form: (JOVU)apologize
and leave immediately
As per guest etiquette code, when you are visiting your host, after you sit
down you can place your bag on the host`s table and make yourself
comfortable : TRUE
For which of the invitations would you use the phrase `Request the pleasure
of your company`? : For invitations to functions where guests are
expected to participate
It is OK not to respond to a business invitation. : No, it is very thoughtless and
causes a great deal of inconvenience to your host.
At a business meeting if you are found fiddling with stationery items, it gives
a clear indication that you are distractedand not paying attention to
the surroundings : true
Some of the most common hygiene problems are : all the above
You must introduce the person of _________.:greater authority to the person of
lesser authority
What you communicate to others is conveyed not only by your speech but
also by non-verbal signals. : ture
Which of the following alignments is universally acceptable nowadays for
formal business letters? :American block format
None of the ICICI Bank premises are smoking zones. :true
--------------------------------------------------------------------------------------------------------------------------Section: 1. Business Etiquette
---------------------------------------------------------------------------------------------------------------------------For a better listening, one must
-When you do not know whether the recipient is a man or a woman, you can
safely address the person as
-Look for eye contact permission before you enter a _________.
-If you are in a meeting and have been offered a card, it is good manners to
-One need not follow the practice of typing their name in brackets below their
signatures anymore.
-If you exceed the allotted time for your appointment at a client`s office you
must :-apologize and make sure you are not inconveniencing your host
by overstaying//C
-When faced with a situation of racial/religious discrimination at ICICI Bank,
what should be your immediate action?
-You must introduce the person of _________.
-A simple mantra to start improving your listening skills is
-A call must be answered promptly, within
One can avoid getting into a flame war by avoiding topics that typically lead
to an argument like:-all of the above
Direct escalation is
when the escalation mails follow the reporting hierarchy
Option to create SR in FCRM is available under __________
360 Degrees view
Administration
Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT. Also, the 1st
level escalation in the SR has been mapped to Vishal. If the SR has only direct
escalation, to whom will the 1st level escalation mail go to?
Vishal
There can be multiple BGs (Business Groups) under one BC (BusinessCenter)
False
All fields in the SR are mandatory
True
SR TAT = 4 days Step 1 TAT = 3 days
Step 2 TAT = 1 day SR created on Monday, 09th August What is the due date?
11th August
12th August
13th August
SRs can be searched using the SR number and the account number on which
the SR was created
True
SR is captured at
All of the above
FCRM stands for
For Customer Relationship Management
For Complete Relationship Management
Finacle Customer Relationship Management
True
Step TAT
is same for all steps
can be different for each step
Once in the self tray of a user, nobody other than the user can access, modify
or close the SR
True
TAT for every step in an SR is called
TAT
SR TAT
User ID can be created without a BG and BC
True
Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT. Also, the 1st
level escalation in the SR has been mapped to Vishal. If the SR has both
direct and position-based escalation, to whom will the 1st level escalation
mail go to?
Vishal
YES
all of
Yes,
greater authority
If you are talking to a customer and your boss walks into you cabin,
whom should you introduce to whom?
boss to the customer
Conversation is neither a discussion nor an argument.
YES
What is the importance of an effective business correspondence?
ALL OF THE ABOVE
What should you do if someone introduces you by the wrong name?
correct the person politely and immediately
You should extend a handshake when someone else extends a hand.
YES
None of the ICICI Bank premises are smoking zones.
YES
One can avoid getting into a flame war by avoiding topics that
typically lead to an argument like
ALL OF THE ABOVE
If you must attend a call on your mobile during a meeting, then you
must
ALL OF THE ABOVE
A ________________ is an exchange of abusive messages that threatens
to continue unabated.
flame war
You must fax copies only when the message to be sent is urgent or is
expected by the other person/party.
YES
While writing an e-mail, writing ALL CAPS is considered SHOUTING
and therefore RUDE. YES
The service mantras prescribed for dealing with customers should
also be followed when dealing with vendors. YES
______ is a social title that does not reveal the marital status of a
woman.
MS
What kind of tone would you use while communicating with clients
over e-mails?
formal and respectful
At the end of every meeting, it should be ensured that ______ are
circulated clearly stating further action with specific deadlines and
responsibilities.
Decisions
For a better listening, one must
when someone is talking
distant
a and bwrong
If you have a name like Kiran (which could leave the reader guessing
as to whether you are male or female) you could help by signing the
letter off such as
Kiran Rao (Male)
If your subordinate approaches you complaining of discrimination
subjected by a colleague, how would you handle the situation.
Tell him or her that such things are part of professional life and
must be ignored
A condolence letter should not be
sincere
Before a location qualifies for a Level1 Rating, it should have installed all the
Enablers. = true
One time exercise is called red tagging = false
S5 is started supremely at the beginning of the Five S implementation
initiatives and should be similar to S1, S2, S3, and S4. -= false
WTMIS is available at Universe/ Quality Portal/ WTMIS/ Self Audit = true
Which of this S5 statement does not carry its spirit?= S3 ensures everyone
always keeps things clean and that things are in a good working order./
Discipline while sorting items (S1) ensures that storage areas are clean and
hygienic
Feedback is to be shared in the following heads A-Strength, B- Non
conformances, C- Rules and Regulations = A and C/ B and C
Stationery(daily usage)should be kept in? = Bottom drawer of the pedestal
A 5S auditor is the one who has developed basic Five S E learning module=
true s
A five S auditor should have been identified by superior to conduct Five S
audits going forward = true
In audit, the actual review takes place during = Report writing/ Opening
meeting
What is work station?= the smallest unit of a workspace or an office
An ongoing appraisal of the health of a workplace by its own employees is
called = Self audit
Bucket 4 items may = Needed Regularly But Excess in Quantity / Wanted But
Not Needed
Items in Bucket 2 are = Needed Regularly But Excess inQuantity / Needed But
not Regularly / Needed Regularly / Wanted But Not Needed / sCRAP
Items in Bucket 3 are =Needed Regularly / Wanted But Not Needed/Needed
But not Regularly
The need of Bucket 5 items is = Wanted But Not Needed/ Scrap
Bucket 5 items are only apllied by red tag = false
The Policy of Document Retention Period for the Location is necessary = true
MOP means = Measure of performance
MOP means Management of Personnel = false
_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way.= Fieldwork /Workplace
The principle for identifying Needs and Wants comes from the purpose of the
workplace.= false
PEEP means = Place for everything and everything in it`s place
After audit, the auditee will take necessary actions to correct or prevent nonconformities. The corrective actions are to be formally communicated back to
the ______. = Lead auditor
S3 would help in = Detecting Subtle Abnormalities
Detecting MissingFiles/ papers is part of which step of Five S = S3
What does Kaizen means? = change for good
A classic case of refilling a Fire Extinguisher which has passed its due date is
a = Period Sticker
Even if one criterion in the ______ checklist is not met, the workplace shall not
qualify for a Level Rating. -= Enablers
What is S4 = Standardisation
What does S3 means? = Cleaning With Meaning
The auditor has the responsibility to provide _______assessments and opinions
on workplace operations and controls = independent
What is the need of Bucket1 item?= Needed Regularly But Excess in Quantity
Daily files can be kept in = Top drawer of the pedestal / Common Filing
cabinet /Middle drawer of the pedestal
Which of these statements is TRUE? = Five S falls under the Kaizen umbrella
Minor non-conformities should be closed out within _____ of the end of the
audit and reported back to auditor= 1 week/ 24 hrs
S5 means = Self Discipline
It is not essential in the work place to maintain Policy of Inventory
Management System = FALSE
S2 stands for= Systematic Arrangement
Kanban means = inventory list/ card index/ purchase order format
To keep the workplace visually managed is one of the major tasks of S4 =
true
Why are indexes prepared for the common filing cabinet and storage area=
should be with the owner of the resource only
The attendees of the audit opening meeting include = Location Head/ Branch
Head only
S5 known as ________.Self Discipline
What is the aim of S4 = Give guidelines/Standards for sustaining Five S
How should be Master Index? = Alphabetical and Segmental / Segmental only
/ Segmental and Alphabetical
The auditor should not listen to the auditee = false sw
A Front View gives a picture of the storage areas in the workplace = false
The ________ is a strong supporter and catalyst for helping organizations
establish Five S and its management, compliance.= Manager
What is the vital step for provisions of Five S? = S1 / S4
A nad c
par value
par value
The price at which it is currently sold or bought is called the ___________ of the
bond.
Market value
The actual rate of return earned on an investment is called_____________
Yield
Rate of interest which equates discounted value of cash flows to the current
market price______________
Yield to maturity
Face value of the bound_____________
Coupon rate
Cash inflows
FV= A [ (1+r)n-1]/2
In Independent project both NPV and IRR will always give the
Time preference for money is generally expressed by
rate
Same
an interest
When the yield is higher than the coupon rate, price of bond
Decreases
YTM Stands for
Yield to maturity
If Interest rate is not specified on the bond. Maturity value is specified that
bond is
Deep discount bonds
Repayment of principal every year is
Amortisation
IRR is the rate of discount, when applied to a series of cash flows, makes the
NPV of the cash flows to Zero
Current Yield can be calculated as
coupon/market price * 100
Current yield =
The interest rates account for the time value of money, irrespective of an
individual`s preference or attitudes
TRUE
The IRR decision rule specifies that all independent projects with an IRR
greater than the cost of capital should be accepted
If IRR greater than
cost of capital, Yes
A long term debt instrument with a fixed rate of interest is a
Bond
Face value is called
Par value
Both NPV and IRR help in comparing competing projects .Under Mutually
exclusive projects sometimes NPV and IRR give different results ,then NPV is
better methodology
TRUE
The formula for net present value is
Present value of cash outflows
The discount rate is the interest rate that investors could earn on bonds
TRUE
The actual rate of return earned on an investment is called
A bond is repaid on
Yield
Maturity
When the market price is lower than the face value, the bond is traded at a
Discount
In NPV method cash flow estimation might be difficult because of
uncertainty
Present value can be calculated using ___________ excel function
NPV
Price of the pure discount bond is the present value of the future inflow =
face value of the bond / ( 1+r ) n
NPV can be used to select between mutually exclusive projects
TRUE
IRR is the interest rate received for an investment consisting of payments
(negative values) and income (positive values) that occur at regular periods
TRUE
Future benefit, by
Increase ,outstanding
Net Present Value Method is a _________ cash flow technique for making
investment decisions
Discounted
P = C1 /(1+r) + C2/(1+r)2
Interest rate
future value of an
an
When the yield is less than the coupon rate, price of bond decreases
FALSE
NPV can be used to select between mutually exclusive projects
The relationship between NPV and IRR is
=0
It should be accepted
Loans
TRUE
If the IRR of the loan is equal to or higher than the desired IRR, the loan is
Profitable
Bonds issued by the___________ are considered risk free and secure
Government
A bond may be traded in a___________
Bank
YTM is the
Correlated/////cccccc
IRR helps the organization to determine how well a project will perform
under___________ interest rates
Fixed
NPV takes into account the
Principal
Both a and b.
ANSWERS
To qualify for a Level Rating, the self-audit scores for at least three
consecutive months should be above 90 %
-What is the vital step for provisions of Five S? S4
Face
-After audit, the auditee will take necessary actions to correct or prevent nonconformities. The corrective actions are to be formally communicated back to
the ______. Lead Auditor
-S5 is started supremely at the beginning of the Five S implementation
initiatives and should be similar to S1, S2, S3, and S4. False
-Kanban means Card Signal
-The auditor must ensure that non-conformities are supported by
______Evidence
-Bucket 4 items may Wanted but not needed
-_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way. Strength
-Which step of Five S defines the purpose of the workplace Sorting
-A 5S auditor is the one who has developed basic Five S E learning module
True
-What does Kaizen means? (Not sure but first 2 options)
-_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way. Strength
-A classic case of refilling a Fire Extinguisher which has passed its due date is
a
-The auditor must ensure that non-conformities are supported by
______Subtle Abnormalities
-_____ or more NC`s in one area can constitute a major NC (Do not Tick 2)
-Which step of Five S is part of Detecting MissingFiles/ papers S3
22.In case, document retrieval from a filing cabinet is being audited, what
should the auditor keep in mind?Ensure each separate location is
covered at least twice
23.Self audit is done by employees
24.
A five S auditor should have been identified by superior to
conduct Five S audits going forwardTrue
25.Which of the following is a feature of audit process?Systematic
26.To qualify for a Level Rating, the self-audit scores for at least three
consecutive months should be above90%
27.Among Five S ,S3 meansSpic n span
28.Needed item isOne that is critical in terms of existence at the
work place.
29.S5 meansSelf Discipline
30.What activities need to be performed during S3 ?Cleaning
31._________ is the final part of the audit process.Audit reporting
32.One of the condition of S5 is that all employees in the department /
workplace should be trained on Five S. This would include inducting
new employees into the S5 philosophy as well.True
33.The principle for identifying Needs and Wants comes from the purpose
of the workplace.True
34.If there is hanging wire in the workplace it_________Should be Red
Tagged.
35.The attendees of the audit opening meeting includeFive S Council
Condition of S5 True
Bucket 1 .True
Invester levels, in afive S is zeroTrue
Daily Files can be kept in .Middle drawer
Bucket 1 ..Needed regularly
One of the answer issegmental and alphabetical
Rtule Of personal items.other that list personal option..
Front view gives.True
5W 1H is an action plan .True
Right InformationKnowledge
Level Rating of a workplace.1,2
Feedback..A & B
Institutionalizing.True
Location Employees.True
WTMIS is available.True
Process of the audit in in opening meting
S3.. Cleaning with meaning
Sorting..Segregating (Option 1)
Standard Operation Procedure.True
Aim of S4..Give Guidelines(Option 1)
S3 would help ..option 1
Auditor should always moveFalse
Preventing action .True
S5 philosophy as well True
Policy of documentationTrue
MOP.False(Measure of Performance)
Even if one criterion in the ______ checklist is not met, the workplace shall
not qualify for a Level Rating.
-An auditor team size should be
-A 5S auditor is the one who has developed basic Five S E learning module
-S1 means
-What does S3 means?
-______ can provide a history of sequence of various user activities and a
record of activities both by the applied methodology and application of
practice.
-When should printers be checked?
-A Front View gives a picture of the storage areas in the workplace
-The format 5W 1 H is an action plan of red tag
-What is Systematic arrangement?
S1 means
-What is S4
-Rule of personal items will
-What is Systematic arrangement?
-Why are indexes prepared for the common filing cabinet and storage area
2
Daily
What are the three factors taken into account for calculation of Simple
interest
b)Amount of deposit, period of deposit and rate of interest
Interest component of EMI
a) Interest
Both b and c.
Both A and B
Sheetal receives monthly salary and dividends from her investments in the
beginning of the month,but she might need to withdraw the entire amount on
an emergency
Savings account with average minimum
balance option is suggestible
The amortization table calculates the
Floating interest means
Auto loans
All of the
The holiday period given for the venture to take off and earn income for
repayment is called
moratorium
Fee payable for borrowing the money is called
Amortisation defines
interest/////DDDDD
a) Interest
brought down
Amount borrowed,
c)Multiplying
Increased
Facility is allowed on a
One cannot withdraw money from the bank more than the minimum balance
maintained in the savings account
yes
The mode of payment of interest and the periodicity of payment depend on
the type of
b)interest
Both A and B
a) Money
Decreasing
Fluctuating
Decreasing
1. The formula for net present value is : Present Value of Cash inflows Present value of cash outflows
2. IRR technique is useful when rescheduling : Interest
3. Future value of an investment is the___________ value that an investor
would receive at the end of the specified period of investment :
Minimum///// Maturity
4. Present values are___________ than the corresponding future value :
Smaller
5. What are all features appeared in bond : face/market value & interest
rate
6. If Interest rate is not specified on the bond. Maturity value is specified
that bond is : Deep discount bonds
7. FV of an annuity = :FV= A [ (1+r)n-1]/v///FV= A [ (1+r)n-1]/2
8. Time preference for money is generally expressed by : an interest rate
9. If yield is lower as market price is at a : Discount to a par
value////Premium to a par value
10.The interest rates account for the time value of money, irrespective of
an individual`s preference or attitudes : TRUE
11.The interest rate on a bond is fixed unless it is specifically stated to
be___________ in which the benchmark rate and reset periodicity will be
indicated : Fluctuating////Floating
12.Repayment of principal every year is : Demortisation////Amortisation
13.The maturity value of a recurring deposit is : future value of an
annuity
14.Net Present Value is the difference between the present value of cash
inflows and the : present value of cash outflows
15.By using future value of annuity method if Rs.1000 is deposited at the
end of each year for three years @ 10 % p.a What is the value of this
investment at the end of three years : Rs.3310
16.What are the features of the investment decision? : All of the
above///Future benefit, by way of cash inflows, occur over a number of
years
17.When the market price is higher than the face value, the bond is
traded at a : Premium
18.The rate of interest is fixed at the IRR based on : all
19.What are the variables that need to be considered in the assets
business for a bank to make the profit : all
20.If the IRR of the loan is equal to or higher than the desired IRR, the
loan is : varies///Loss
21.Bonds issued by Public sector companies are considered risk free and
secure : true///FALSE
22.A bond is repaid on : Maturity
23.Pure Discount Bonds do not carry an___________ interest rate :
Implied////Implicit
24.Price of the bond = : P = C1 /(1+r) + C2/(1+r)2
-When the yield is higher than the coupon rate, price of bond
-If the IRR of the loan is equal to or higher than the desired IRR, the
loan is
-YTM is the
-Pure Discount Bonds do not carry an___________ interest rate
******************************************************************************
******************************************************************************
**************************
Net Present Value Method is a _________ cash flow technique for making
investment decisions : Discounted
When the yield is higher than the coupon rate, price of bond :
Increases
IRR is the rate of discount, when applied to a series of cash flows,
makes the NPV of the cash flows to : Zero
IRR can be found using Excel : TRUE
-Backup CD`s of the last how many months of the surveillance camera should
be stored at the branch? --------6 month
-If you notice a fraud being committed, you should hold the fraudster only if
the bank has suffered a monetary loss. --------True
8) If a fraud has led to monetary loss, then what should you do?--134
1) Follow the transaction chain to trace the final destination of the
money involved
2) Revert the changes made by the fraudster
3)Freeze the funds if the funds are available at the bank
4) Report the fraud in the FMR and involve the risk containment unit
(RCU)
15) Some of the ways in which you can reduce cases of fraud during account
opening include-ALLL
19) Backup CD`s of the last how many months of the surveillance camera
should be stored at the branch?3 MONTH
1) 1 YEAR
2) 3 MONTH
3) 6 MONTH
4) 9 MONTH
Which of the following tools is primarily used by the regulator for promoting
market discipline? 3
Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements? True
Which of the following policies provide for escalation of identified
compliance \ regulatory breach to the senior management? WBP
All new product and processes can be launched only after taking approval
fromBoard of Directors false Compliance team false Product and process
approval committee
Which of the following countries have a single regulatory model? More than
one option may be correct. Non of these
Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements? Basel 2
Identify the field in which ISDA has attempted to reduce sources of risk
through pronouncement of regulations. More than one option may be correct.
Derivatives
Regulation aims at protecting financial services businesses from relationships
with consumers that involve property derived from crime or property destined
to fund crime. This primarily results in 1
What role does compliance function play in business activities? More than
one option may be correct.Monitoring
Which of the following functions would be referred to as the primary functions
of the regulator? More than one option may be correct.134
In the inspection rating model `CAMELS`, M stands for _ Management
The group compliance function primarily deals with____. More than one option
may be correct. Non of these
Point out the contents of the adequate risk management processMore than
one option may be correct. All
FATF stands for
Regulatory compliance is a risk management tool that ____. More than one
option may be correct. 2
Inspections are driven by ____.More than one option may be correct. 134
Violation of internal policies and procedures can result in which of the
following? Temporary suspension or termination of employment services with
the bank false
Compliance tools in the form of E-circulars \ checklists and FAQs on key
aspects of compliance are provided by _____. RM GROUP false Compliance
Group
A risk based compliance monitoring programme would help in ____. More
than one option may be correct.Key potential risk are reviewed at appropriate
level false 12
An overriding objective of a highly regulated compliance environment is that
it protect public intrest
The complaints handling policy primarily is aimed atEnsuring there is minimal
regulatory oversight where employees are in breach of regulations false
Providing a formal mechanism to investigate and resolve customer
complaints
Compliance risk is different from Risk management. Which of the following
are not the components of Compliance Risk? More than one option may be
correct.None of these
Which model of inspection is used by RBI? CAMELS
BCBS stands forBasel Committee on Banking standards false
Compliance function is not a key element of risk mitigation within any bank.
false
Which of the following are not the key Components of Compliance Risk
Management ASSESSING false non of these
The compliance functionaries in the Group would not be limited to
information pertaining to their respective operations only. Trues
Which of the following is not the key objective of a regulation? Non of these
A compliance function should have which of the following qualities to
facilitate detection and prevention of non - compliance?Strong monitoring
capability
Failure to comply with regulations would be damaging to the ____ and ____ of
the bank. More than one option may be correct.Brand and Reputation
Requirements to be put in place by the bank as a part of Anti-Money
Laundering isA proactive internal audit committee false Risk-based
transaction monitoring
In the inspection rating model `CAMELS`, M stands for monitor false
Management
Compliance meansActual knowledge about the environment regulations
applicable to the organization false
ARROW stands forAdvanced, Risk-Related Operating Framework false
In the inspection rating model `CAMELS`, L stands for liquidity
Compliance function being a specialized activity can be outsourced to
external parties. false
A board approved ____ is prepared to ensure that the key items requiring
senior level review and oversight are documented and are taken up
periodically. Non of these false Calendar of Reviews
Being compliant not only enhances risk mitigation but also improves
operational efficiency through better models, processes and controls. Always
Compliance function at the group is independent and distinct from the
internal audit function. True
Which of the following best practices represents the guiding principle of the
privacy policy?Protecting and promoting the confidentiality and security of
customer information
Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk
Management.Group Risk Management false Group Anti Money Laundering
(AML) Policy
Compliance function at the Group is not independent and distinct from the
Internal Audit function. Correct false incorrect
Compliance risk management is a part of the overall Risk Management
process. Yes
___________ is the central bank of Singapore.Monetary Authority of Singapore
BCSBI stands forBanking Codes and Statutory Board of India false
PAN card
NSC copy
Voter`s ID card
Electricity Bill
In case the payee is of another bank, what are the charges for Standing
Instruction
For getting savings account linked to Demat account, the account should be
Non-Quantum-Optima Account. Y/N
Manish didn`t operate his Savings Account for last seven months since he
was on project in US. Will his account become dormant ?Y/N
When customer changes the branch , the existing cheque book, ATM card and
Debit card are destroyed .Y/N
It gives flexibility
It gives interest
It gives no interest
Bank
3rd parties
Agents
Urvashi wants to open a simple account in her name where she can have the
flexibility to deposit and withdraw money anytime and also can earn some
interest on her money. Which type of account should she select ?
Fixed Deposit
Savings Account
Current Account
Shopping
Stop payment instruction
Stocks trading
What all document can Urvashi produce as Proof of Address for opening a
saving account ?
Electricity Bill
Telephone Bill
Copy of LIC policy
Latest premium receipt
Demand Draft is the form of remittance used for outstation remittances. T/F
Passport
Letter from existing bank
PAN
Fund transfer and Bill Payment are few of the benefits of the Internet Banking
facilityT/F
Relationship Fees
Maintenance Fees
There is overhead on the customer in the process and funds get transferred
through internal reconciliationT/F
For closing a Web Trading Account, the customer needs to give a telephonic
request. T/F
in case of transfer within the bank the customer pays one-time setup charges
and an execution fees.T/F
The crossed cheque can be deposited in the Payee`s account and can not be
used to withdraw cashT/F
Auto-Renewal option is available to renew the account at the end of the initial
tenure. T/F
Expansion of CIF is
crossed cheques are Account Payee and can be used to with draw cash T/F
Pay-in slip
Account Opening Deposit
Cheque book
Following are the proofs required for opening a web trading account
Identity Proof
Age proof
Residence proof
Collections
Outward Clearing
Inward Clearing
Cash Deposit
ICICI Direct allows investment in equities through Cash, Margin and Spot
products T/F
One can initiate a cheque book request , only if the account is linked to the
ATM card T/F
Cheque number
Date of issue
Cheque amount
Payee`s Name
ATM card
Debit card
Cheque book
Customer needs to do nothing and the funds will be transferred through interbank reconciliation , when he /she changes the branch T/F
Any account in which there are no transaction for more than 6 months gets
marked as `dormant` in the system T/F
Any account holder`s name can be deleted only through a written request
signed all the account holders, including the one whose name is to be deleted
T/F
Now Manish is back to India and wants to get his account re-activated, so
what is required for getting it done ?
Johnson have a saving account. He wants to remove one name from the
account holders` list. What is he suppose to do ?
If the ATM is on-line , how much money can be withdrawn from it per day per
card ?
5000
10000
15000
____________ and ___________ , providing last 10 transactions are 2 such nonfinancial ATM services that provide account information in real-time mode
The left hand side of the journal book records entries which are in CREDIT
-The balances in the nominal accounts are transferred to this Account
-LF in a ledger book
-Kriti at the teller has posted the cash deposit of Rs. 8000\= by Sumitra twice.
What entries would you pass to rectify this error
-Saradha Maruthi Private Ltd, has issued a cheque for Rs.678900 for cash
withdrawal from their current account. The accounting entry would be debit
cash a\c credit saradha maruthi pvt ltd a.c for rs.678900 :false
Networth: is the amount in case the business is wound up the owners should
get
The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct: true
Balance with Reserve Bank of India will appear in the : Asset side of the
Balance sheet
The Bank branch has total savings deposits of 125000000 as on 30.3.2008.
On 31.3.2008, the deposits into savings account was Rs.2500000 and
withdrawals were Rs.1900000. The savings account figure in the branch
balance sheet as on 31.3.2008 would be : 125600000
The credit balance in the Balance sheet is written in the : Liabilities column
Zuben Musicals have deposited cash for credit of Rs.45000 into their current
account and Rs.4500 for credit to the account of Mr.Zubin. Cash account to
be debited with Rs.49500 : true
Mr. Singh had deposited Rs.25000\= cash in his Savings account no
001101008567. the teller by mistake entered the a\c no as 001101008657
erroneously. What entry would you pass to rectify this situation
-The home loans figure in the branch balance sheet as on 30.3.2008 was
Rs.340000000. On 31.3.2008, there was a repayment of Rs.20000000.The
homeloans figure in the branch balance sheet as on 31.3.2008 would be
- The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct
-When a customer deposits cash , the golden rule applied for crediting
customer is
-When a customer deposits cash, the golden rule for debiting cash is
-Provison for Bad debt appears on the
How many times is the estimated number of road accidents in India
compared to those in the developed countries?
3 times higher
Which Cover is mandatory in Motor Insurance?
None of the above
Comprehensive Motor Insurance
Third Party Legal Liability protects car owners against legal liability arising
due to accidental damages.
TRUE
If an Insured takes a policy from ICICI lombard, when is the hard copy of the
policy couriered to him?
Same day or Next day if bought after 6pm
In case of Motor Insurance Claim, an insured can
Both a and b
Motor Insurance Policy protects against the following natural calamities.
Both a and b
Your Motor vehicle is covered against Burglary
TRUE
What is the extent of the Personal Accident cover that the Insured can opt for
other unnamed passengers in his car like his family, friends?
Rs 1 lakhRs 2 lakhs
What can we do to safeguard against against Calamities, manmade or natural
that strike without warning?
Take Insurance Cover
ICICI Lombard offers its customers a comprehensive Package Policy for fourwheelers, which covers
All of the Above
What is the maximum NCB that can be offered on a Motor Insurance policy if
no claims are made?
upto 50%
Lifestyle diseases are an outcome of unhealthy lifestyles, smoking, lack of
physical exercise and consumption of high salt diet and saturated fats
TRUE
Which of the following is true for OPD treatment claims under HAP Policy?
All of the Above
18 to 55 years
To Claim Insurance, how many hours should the Insured be hospitalized under
instructions of a Medical Practitioner?
Minimum 24 Consecutive Hours
For an Individual Plan in Family Floater Policy, the minimum and maximum
age of Entry is
Min. 3 months and Max. 60 years
Min. 5 years and Max. 60 years
Which Section of Income Tax Law allows Tax Benefit for Health policies?
Section 80D
Which expenses are covered under cover A of Health Advantage Plus (HAP)
policy?
Medical charges of Insured for 60 days post hospitalization
FALSE
ICICI Lombard`s Home Insurance covers the following natural calamities and
man-made disasters
All of the Above
What is the limit for Rent for Alternate Accomodation in a Retail Home Policy
of ICICI Lombard?
Rs 1 Lac for maximum of 6 months
Are Consumer Durables covered under the Burglary coverage of a Home
Insurance policy of ICICI Lombard?
Yes
Value of Jewellery, silver articles and precious stones covered under the retail
Home Policy is
Upto 50% of Sum Insured or Rs 1 Lakh, which ever is less
Upto 100% of Sum Insured or Rs 10 Lakh, which ever is less
ICICI Lombard`s Overseas Travel Insurance has
All of the Above
How many months in advance can an Insured Student extend his Student
Travel Insurance Policy?
month 1
When going to Schengen countries, Is travel Insurance mandatory for Visa
purpose?
No
Is Hijack Distress Allowance given under ICICI Lombard`s Platinum Travel
Insurance policies?
No such cover is provided under any Travel Product
Hijack Distress Allowance given for max 7 days
While the core offer in a Travel Insurance is coverage of medical expenses,
there are also several non medical covers. Which of the following is one?
All of the Above
Majority of the universities in Australia, New Zealand, USA and Canada allow
waiver from on-campus health insurance with comparable domestic
insurance.
TRUE
If a Student studying abroad needs a cancer screening and mammography
examination, Is it covered under her Travel Insurance
Yes, Available if taken as an Add On cover with Plus Plan
In order to make a claim in Travel Insurance of ICICI Lombard while visiting an
EU country, the insured should contact
United Health Group
SOS International
An Insured has put luxurious Seat covers made of expensive leather in his
Audi Car. Can he take additional Insurance for these non Electrical Accessory
No
9
In Renewal of Family Floater, 5% of Policy Sum Insured will be the additional
Sum Insured per renewal upto a maximum of 50% subject to no claims made.
TRUE
Section 80D benefit providing tax savings remains over and above the benefit
of Section 80C
FALSE
Which of the following treatments are covered under OPD treatment of HAP
Policy
Suicide or attempted suicide
In Family Floater, subject to continous renewal with ICICI Lombard, preexisting diseases are covered from
2nd year onwards
Which of the following illnesses are covered under Critical Care?
All of the Above
Medical Tests in Family Floater are compulsory for persons who are
45 years and above
46 years and above
Mr Singh wants to insure his newly built house under a Home Insurance policy
with ICICI Lombard for 5 years. What % of discount can he get for the same
0.5
0.25
Furniture, Fixtures and Fittings of an Insured Home are covered under
Burglary cover of the Home Insurance Policy
Yes
Travel insurance is mandatory for
All of the Above
For a Student Travel Insurance, the student has to be between the age
16yrs to 35yrs
Can One extend a travel policy
YES
Is any Pre - Medical check up required for taking a Student Travel Insurance
Policy from ICICI Lombard?
Yes
Senior citizens between 71 and 85 years have to undergo a medical check
up before Travel policy issuance at their own cost.
TRUE
Silver Plan of Travel Insurance also includes the cost of Medical Evacuation
back to India.
TRUE
If an Insured is a member of a recognised Automobile Association in India, he
gets an additional discount on his premium
FALSE
ICICI Lombard`s Motor Insurance Policy is governed by
Indian Motor Tariff
Can a Motor Vehicle Owner Insure the Electrical and Non Electrical
Accessories like Music System fitted in the vehicle?
Yes
What is the discount available to an Insured if he has installed an ARAI
approved Anti Theft Device in his motor Vehicle
2.5% on OD premium upto a maximum of Rs 500
Can the owners also opt for a Personal Accident Cover for Passengers in the
car under a Motor Insurance Policy
Yes
What is the age upto which Family Floater policy can be renewed
60 Years
In Family Floater, An Insured child between 91 days and 5 years must be
accompanied by an adult in the policy
TRUE
What is the duration from the inception of a New Critical care policy during
which no claim is payable?
90 days
What is the Toll Free Call Centre No. of ICICI Lombard GIC Ltd
1800 209 8888
If a Person is diagnosed to have contracted a critical Illness within first 3
months of the Critical Care Policy, Is it covered under it
No
A Home Insurance Policy of ICICI Lombard includes
Burglary Cover
Home Insurance Cover available under Platinum travel Insurance plan
provides a Sum Insured of _______ for Building and _______ for Contents.
Rs 20 lakhs and 5 lakhs respectively
iAAA rating that ICICI Lombard has received from ICRA signify
Best Company
-Medical Tests in HAP Policy are compulsory for persons who are
--------------------------------------------------------------------------------------------------------------------------Section: 3. General Insurance: Home Insurance
---------------------------------------------------------------------------------------------------------------------------A Home Insurance Policy of ICICI Lombard includes
-Value of Jewellery, silver articles and precious stones covered under the retail
Home Policy is -What is the discount applicable for a Long term Home Policy of 3 year
duration?
--------------------------------------------------------------------------------------------------------------------------Section: 4. General Insurance: Travel Insurance
---------------------------------------------------------------------------------------------------------------------------iAAA rating that ICICI Lombard has received from ICR
Once the files are updated in the Finacle zone wise, a file is generated for the
vendor to add payee upadation false
The application displays invalid field details inInvalid field description area
false
Select the merger of the floppy files onto disk files option in theFinacle user
menu screen false
Where are the batched cheques that are to be balanced displayed select
batch
In the ICTM screen to check the amount blocked in the account check the
Avail field false
To commit the debit in customer`s account in Finacle press F10
Final step in the batch balancing process is Uplad in finacle
Posting meansCustomer accounts are debited after verification
RMI upload process is for Debit
After suspending the zone you initiate posting function inMICZ option
Before you start posting the cheques in the relevant zone, you have to
Suspend it
he details to be verified in the ICTM screen against each record are Date
Image files are taken from the chequemark application through payee details
entry in Admin tool manu
In the ICTM screen to view the amount to be deposited in the account to pass
the clearing cheque Cheque deficit fielsd
Data is captured on which screenCheque encoding screen false
In clearing transaction upload maintenance screen typeName in the report
field
Validation report consists of Cant be processed
Clearing functions can be broadly classified as both
Click the mark button to change the status of the batch to Balanced
After batching of cheques is doneThey are put into NCR machine to be sorted
out
n the inward clearing menu select MICZ option byPressing the numeric key 2
and press enter
In technical verification process each cheque is checked for alteration both
false
Finacle application marks all return cheques are marked with reject flag as y
The SOL id is filled by default
In print menu you have the option of printing 1
Data can be uploaded into the Finacle system in 2
To access function list press F2
verify the displayed account details with the physical cheque Manually
Data capture for the inward clearing cheques is done throughChequemark
inward clearing
Select location of file from file name obx
After the data is matched it is forwarded to IVR unit for Tech. ssec.
NCR machine scans cheques and saves the images
Images are taken from the ChequeMark application through the payee details
entry command inAdministration tools menu
To generate the return command, which key do you select in the document
processing menu Returns\What is the most common way for ICICI bank
customer to transfer money to another ban Cheque
To create a data file you click on Create file button
n adminstration process select Export
To generate exception report select view button false Generate button
In the inward clearing process batch balancing is the next step after Reject re
entry
To mark the returns in checkmark you need to open return processing window
RBNL stands for Received
ICICI bank clears the cheque deposited by its customer then such clearing is
called Inward clearing
Purpose of marking cheque return in Finacle isRectify deficit accounts false
Return memo is generated because sent to customer false
In the document processing window you click on RBNL
n Finacle menu to select the clearing option either Both
The process where clearing is initiated is called Service false clearing house
Which function key to press to return to the inward clearing menu F4 false
F10
Which function do you use to start the posting process P
To display the validation report on the foreground F
In the function field type v
hird sub activity of Finacle processing is inward report
Discrepancy in any of the six basic fields displays the status of the batch as
Balanced
To generate the file on the Finacle menu type command EXECOM
When you select encoding file and click it open, the system automatically
generates Batch no
File provided to the vendor has Zone
Pressing which key directs you to inward clearing menu F7
The upload is carried Branch wise false
In how many steps you can upload the data file into the Finacle 3
Which function key to press to display print parameter acceptance form F4
Com script promts you to type the name of the script you want to Execute
ICTM screen also displays Both
To select print queue enquiry in the background menu Both
Posting is done in Manual mode false
Before starting the merging process the system prompts for the zone in
Merge file panel screen
Actual process of batch balancing is done in batch
Cheques are modified manually only after Scanned images
Exception field provides reason for which the cheque is not clearing
Checking the cheque date is necessary because Both
After manual verification cheques are also verified with ICTM screen in finacle
When one is investing in the stock market, one needs to think __________.
Equities
Long-term
Commiting money to something one does not understand is called
speculation---t
Investors __________ every time they commit money to something they don`t
understand.
Need to take expert advice
None of these
Speculate
Real wealth is created almost magically through the most mundane and
commonplace principles of
All of these
Market risk premium is the additional return over the risk-free rate needed to
compensate investors for assuming an average amount of risk.
T
Compounding is
Which of the following statements are true?
Investment risk is related to the probability of earning a ___________ actual
return
Low or Negative
Lack of investment planning can lead to
Assumption of current income and consumption for the future too
Calculate the mean for the following data points 14, 15, 15, 15, 16,16,16,17
15.5
Before investing in any companies equity, one must look at the following,
except
Quality of management
Investing involves long term planning wherein you need to know the following
How much money you will need to achieve your goals
An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as
An investment operation as one which, upon thorough analysis promises
safety of principal and an adequate return
TRUE
Every rupee that is used for speculation and lost is not working for the
investor over the long-term to create __________.
A retirement fund
Wealth
An investment plan needs to consider
All of these
The rolling return gives a better picture as it provides the average return for a
particular holding period and does away with the limitations of a point-topoint return estimation
TRUE
Market risk premium varies from year to year and most estimates suggest for
US that it ranges between ____________ per year
If we adjust returns obtained for inflation we arrive at _________
Real Return
Investors normally lose money in speculative investments because
Commiting money to something one does not understand is called
investment
Investments with wider variation in returns
As per Warren Buffet investing is the act of seeking Price at least sufficient to
justify the amount paid
Investors should not invest any money in stocks that they will need in
Five Years
None of these
Six Months
Once the investor has a rough idea of how much money he will need and how
much time he has to get there. He can start to think about what
________________ might be right for him and what kind of ___________he can
reasonably expect.
The amount of money that an investor will need to reach his investment goal
Based on principal amount only
None of these
Depends on current and the future investment scenarios with the
chosen investment duration
Which of the following is the most high risk and high return investment?
Equity
Which of the following statements are true about asset allocation?
123
As per Benjamin Graham an investment operation is one which, upon
thorough analysis promises ____________________.
Adequate Return
None of these
Safety of principal and Adequate return
Diversification is achieved because asset returns are strongly correlated
T
to 20%
15 to 20%
As per the `Rule of 72` the principal will double at compounded at the rate of
7% in 7 years
TRUE
Volatility (s) is normally in the range of _________ to 30% for an average equity
stock
0.15
0.2
0.08
Risk adjusted performance brings out the absolute post tax profit ordering
TRUE
Ms. R has Rs. 10,000/-, which he invests in a bank that offers him a rate of
20%. What would be his expected return after 3 years?
None of these
Consciously paying more in the hope that it can soon be sold for a still higher
price should be labeled as Investment.
T
Which of the following statements are true about market risk premium?
All of these
Following are the sources of risks which are Firm specific, except
Tax Rates
When one is investing in the stock market, one needs to think Long-term.
T
As per the `Rule of 72`, at 8% per annum an investment would take 10 years
to double
FALSE
As per the `Rule of 72` the principal will double at compounded at the rate of
9% in 8 years
TRUE
The statement Will the investor need to live off the investment in later years?
is associated with
Retirement Planning
Will the investor need to live off the investment in later years? - is a
statement associated with Retirement Planning.
TRUE
Beta indicates a stocks _____________ relative to the market
None of these
Which of the following statements are false?
Non reissuable notes are sent for shreeding and coins to mint and for melting
The width of the security thread is 1.2 mm---100-3 cameras are placed
Mutilated notes are withdrawn from public are sent for disposal to rbi and
coins for melting
The numeral 500 on the 500-rupee note and the numeral on the one
thousand rupee notes are printed in fluorescent////FFFF
RBI can issue currency notes of denominations up to---10000
Currency notes in India are issued by---rbi
The notes rejected by the prescribed officer as unfit for refund---haveto
marked rejected
The value of a mutilated Government note may be paid if _____________ can
be identified on the piece or one of the pieces produced by the claimant.--complete number
After paying the refund to the customer, the cashier segregates the notes
submitted to the customer
Soiled notes are those noteswhich have become dirty and which are slightly
cut
he cashier attaches the______________surrendered by the customer to the
rejected notes---originaltoken
CICI Bank is authorized by RBI to establish currency chest as a part of
ICMCs----true
succession certificate __________ in cases involving less than 500 rupees if the
PO is satisfied on the strength of an indemnity bond in the prescribed
format.---is required
the value of an imperfect note should be paid nly when
the note is geninue
the note is entire
the denomination can be identified
the printed matter is partially visible
The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV lamp---multi colour
If the claimant is dead the legal representative cannot be found the amount
shall be paid
All dustbins inside processing rooms are emptied only at the end of the day--under the supervision of custodian
The font size for a 1000-rupee note is---14.5mm*39mm
After the proccessing is over an entry of each batch processed and its MIS
details are entered in the---processing register
The new see through register is in the form of denominational numeral---true
The CIT custodian_________individual note counting.---does not do
While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per---face value
he prescribed officer can delegate his powers to any other person in the
branch.----yes
The inter-branch accounting entries for mutilated notes are checked with the
actual currency received at the __---icmc
Electrolyte is a high light water mark of denomination numeral that is located
alongside the Mahatma Gandhi watermarktrue
The watermark in a new 100-rupee note depicts Mahatma Gandhi, which is
visible from both front and back in transmitted light and-----it can be
replicated using scanning or photocopy equipment
ICICI Bank is authorized by RBI to establish currency chest as a part of
ICMCs---true
Omron anti copying feature is included in new Rs. 50 and Rs.100 notes.---true
-Form ______________ is a token for acceptance of currency from public
-Once the accounting of adjudicated currency notes is complete at the branch
office of the bank, the notes are subjected to further processing at the ICMC,
and then at the link branch
////F
Currency manager gives acknowledgement of the cash received to the
branch/ICMC/////F
-After the proccessing is over an entry of each batch processed and its MIS
details are entered in the
-While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per
-The prescribed officer can delegate his powers to any other person in the
branch.
Y ////N
-The inter-branch accounting entries for mutilated notes are checked with the
actual currency received at the ______________ ICM//FF
-The watermark in a new 100-rupee note depicts Mahatma Gandhi, which is
visible from both front and back in transmitted light and
Claim shall be rejected---1,2
The benefits of an ICMC to bank are---2,3
Years of printing appears on reverse of the bank note
500----12mmm*27.5mm and 1000---12mmm*34mmm
100 and 500 rupee note contain a fully embedded security---false
A solid black circle appears in the new 500 rupee note----true
Net wort per share =Share capital + reserve ( excluding revaluation reserve )
- miscellaneous expenditure- debt balance in PandL A/C
What is NAV ? = net asset value
NAV = Market value of investment + Other Accrued income + Other Assets Accrued Expenses - Other Payable - Other Liabilities ) / Number of Units
outstanding as the vauation date / Market value of investment + Receivables
+ Other Accrued income + Other Assets - Accrued Expenses - Other Payable Other Liabilities ) / Number of Units outstanding as the vauation date
NAV measures the change in the value of the investment made into into
capital instrument = true
Recent Merger and acquisitions took between = Sun Fand C Mutual Fund by
Prinicipal
Mutual Fund represent one of the most appropriate investment for most =
Small Scale Investors
A mutual fund which recover its marketing expenses, fund managers salary
etc. is known as = Non Load Fund / open fund
What is call money = Market in which brokers and dealers lend money to
statisfy their customer needs
The income Tax Act,_____ lays down the tax provisions governing mutuals
funds = 1962
/ 1956/ 1961
Mutual Fund started with the formation of Unit Trust of India =true
____________ guides the Department of Compan Affairs = SEBI / CLB
In which year Mutual fund industry started in India = 1973/1963
Children Gift Growth fund was introduced during which period = 1980-1983 /
1984-87
AMFI was incorporated in = 1996 / 1995
KIM stands for = Key Input Memo / key information manager
Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100
AMFI has published code of ethics Asset Management Company = true
Mutual Funds are also classified as load fund and non-load funds = true
____________________ is responsible for implementing government policies with
regard to RBI and SEBI=Ministry of Finance / head of SEBI board / Governor
of RBI/////////
________ is responsible for modifying regulation relating to companies = SEBI
false
________ are Government securities with medium to long-term maturities =
Gilt Funds
Ownership issue of Asset Management Companies is governed by = AMFI /
SEBI / RBI
Which of the following are correct for Standard risk factors = Past
performance is an indicative of the future trends / The fluctuation of market
prices factor are in control of the fund manager
1996- to till is considered to be the fourth phase of mutual fund history in
India = true
Tax- exempt and Non Tax-exempt is one another form mutual fund
classification = true
Formula of calculating NAV is = NAV = Fund Value / Total units issued
How many new schemes were lunched by UTI during 1981 and 1984 = Five
CLB stands for = Company Law Board
Foreign Institutional investor (FII) registered with SEBI can invest in Mutual
Fund = true
The balance of mutual fund is different from balance sheet of companies =
true
______________ is accountable to the office of the public trustee = Sponsor /
Boardof trustee
The offer Document and Key Information Memorandum needs to be updated
atleast =every year / Once every two years
STP stands for =Systematic Transfer Plans
Which public sector was the first to introduce non-UTI mutual fund in India =
SBI
During which union Govt.budget the dividends from mutual fund were
exempted = 1996 / 1999
During which period first private sector mutual funds were introduced in India
= 1999-2000false
How many private sector mutual funds and their schemes were lunched
during 1993-94 = six
US-64 stands for = Unit Scheme-64
SAT stands for003D Securities Appeliate Taxation / Securities Appeliate
Tribunal
_______________ is one of the most important source of information for a
prospective investor = Offer Document
An investor needs to PAN for purchasing units worth = 50,000 or more
What is the NAV for Fund Value = 4000 and Number of units issued =100 =
40
Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same = 7 days / 14 days
Harry Singh is Non- resident Indian can he invest in Mutual Fund = true
NAV of all schemes must be calculated and published at least= Once a week
for open -end schemes / Once a week for closed -end schemes
Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100
Unit holder have right to receive divident warrants within ____ days of the
date of dividend declaration= 20 days/ 45 days
Stock Exchanges are supervised by = SEBi
An asset shall be classified as non-performing, = If the interest/ principal
amount hasnot been received or has remained outstanding for three quarter/
If the interest/ principal amount has not been received or has remained
outstanding for one quarter false
SEBI has designed mandatory guidelines for mutual fund distributors role and
service to investors = true
Fund managers always strive to include only traded or liquid securities in
their portfolios = true
Offer document is issued only once for closed end fund = false
Change in NAV in Absolute terms =NAV at end of the period -NAV at the
beginning of ther period
SWP stands for = Simple Withdrawal Plan / Systemadrctice Withdrawal Plan
A fund may sell new units at a price that is different from the NAV = true s
ARP stands for = Annual Reinvestment Plans / Automactice Reinvestment
Plans
Market and investor related activity is governed by= SEBI
What is Fair Value = Value of a security that is realistic and not based on any
arbitrary methodology
What is call money = Market in which brokers and dealers lend money to
statisfy their customer needs / Market in which brokers and dealers borrow
money to statisfy their customer needs
Formula of calculating NAV is = NAV = Fund Value / Total units issued
Recurring expenses include
An investor who subcribes for the unit or fund of a mutual fund is called as
= true
Net Asset Value is equivalent to = Total value of the assets of the fund
divided by the total number of units issued
NAV measures the change in the value of the investment made into into
capital instrument = true
Open end-end allows investor to buy or redeem units from the fund at the
price based on NAV per unit = true
SIP stands for -= Systemactice Investment Plans
Select the correct Merger and acquisitions deal = Alliance Mutual Fund by
Prinicpal fale////2nd
DCA stands for = Department of Company Affairs
The customer needs to wait for 24 hours to operate the account after getting
the I-kit. FALSE
Telephone bill can be accepted as an Identity Proof. FALSE
An IT kit containschequebookdebit cardinternet banking user id and password
The list of KYC document types includesIdentity ProofProof of communication
address
A mutual fund which recover its marketing expenses, fund managers salary
etc. is known as = Load Fund
What is call money = Market in which brokers and dealers lend money to
statisfy their customer needs
The income Tax Act,_____ lays down the tax provisions governing mutuals
funds = 1961
Mutual Fund started with the formation of Unit Trust of India =true
____________ guides the Department of Compan Affairs = / CLB
In which year Mutual fund industry started in India = /1963
Children Gift Growth fund was introduced during which period =1984-87
AMFI was incorporated in = / 1995
KIM stands for = Key Input Memo / key information manager
Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100
AMFI has published code of ethics Asset Management Company = true
Financial intermediary provides the require investment knowledge and
professional exprtise on sucessful investing = true
Which period is considered as first phase of mutual fund history in India =
1964-77 / 1964-87
Which period is considered to be the third phase in the history of mutual fund
in India = 1993-1996
Second phase of mutual fund history in India is considered to be/ 1987-1993
NAV of open-end schemes must be calculated and published daily = false
What is SEBI = Govt. Regulatory Authority
Public sector Mutual fund other than UTI entered in India during=
1987////////////////
High Yield Debt funds seek to obtain higher interest rates by investing in debt
instruments = false
Value of Traded Securities =Market price of traded securities + Current
holding innumber of shares or bond / Market price of traded securities /
Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same = 7 days / 14 days
Harry Singh is Non- resident Indian can he invest in Mutual Fund = true
NAV of all schemes must be calculated and published at least= Once a week
for closed -end schemes
Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100
Unit holder have right to receive divident warrants within ____ days of the
date of dividend declaration= 30 days
Stock Exchanges are supervised by = SEBi
An asset shall be classified as non-performing, = / If the interest/ principal
amount has not been received or has remained outstanding for one quarter
SEBI has designed mandatory guidelines for mutual fund distributors role and
service to investors = true
Fund managers always strive to include only traded or liquid securities in
their portfolios = true
Offer document is issued only once for closed end fund = false
Change in NAV in Absolute terms =NAV at end of the period -NAV at the
beginning of ther period
SWP stands for = / Systemadrctice Withdrawal Plan
A fund may sell new units at a price that is different from the NAV = true s
ARP stands for = Automactice Reinvestment Plans
Market and investor related activity is governed by= SEBI
What is Fair Value = Value of a security that is realistic and not based on any
arbitrary methodology
What is call money = Market in which brokers and dealers borrow money to
statisfy their customer needs
Formula of calculating NAV is = NAV = Fund Value / Total units issued
NAV of open-end schemes must be calculated and published daily = true
Net Asset Value is equivalent to = Total value of the assets of the fund
divided by the total number of units issued
NAV measures the change in the value of the investment made into into
capital instrument = true
Open end-end allows investor to buy or redeem units from the fund at the
price based on NAV per unit = true
SIP stands for -= Systemactice Investment Plans
Select the correct Merger and acquisitions deal = Alliance Mutual Fund by
Prinicpal
The ______________ are the primary guardians of the unit holders fund and
assets
Fund Manager
/ Sponsor////////////
true
The AMC of a mutual fund must have a net worth of Rs__________ at all time
Rs. 10 crores
1992
Registrars and transfer agents are responsible for issuing and redeeming
units of the mutual funds
true
true
The equity fund which is designed to give the investor a high level of current
income along with some steady capital appreciation.
Growth Funds/ Debt Funds/////////
Strike a balance between capital appreciation and incomes for the investor
Growth and Incomes Funds
: a different bank
Banks can sell gold only to jewelers. : f
A customer can draw a certain amount over and above the balance in his
savings account if he has opted for ___________ facility. : overdraft
Interbank transactions are processed by RBI using : rtgs
Only banks allow the facility of withdrawing deposits by cheque. : T
Overdraft limits are slightly higher than the working capital of the company. :
true
A payee of a cheque must own a bank account with the drawee bank to
encash cheques. : f
What is the business opportunity for a bank in collection of utility bills? :
Service providers pay commission
Replacing physical share certificates with book entries in share accounts with
bank is known as : dematerialization
Which of the following is a working capital facility offered by a bank to
companies? Overdraft
Why would savers be reluctant to lend their money to the entrepreneurs? : all
of the above
A cash credit account is a running account with chequebook facility. : t
Multi-city cheques carry the guarantee of payment. : false
Which of the following services cannot be provided by an ATM? : none of the
above
A travel card can be used to withdraw money from an ATM.: true
The process of-----------------, when it comes into force, will enable seamless
clearing of cheque across the country.: Truncation of cheques
When an asset is leased to a company by the bank, both parties jointly own
the asset. : true
Alex from Mumbai imports machinery from New York and needs to remit
money to the supplier. Why is the settlement transaction complex compared
to a transaction within India? : Because it involves different currencies
Raj Chemicals Ltd want to distribute dividends to around 5000 shareholders
electronically. The service they should use: Credit ECS
Which of the following intermediary services is mainly meant for exporters? :
packing credit
Raj maintains an account with the bank for depositing his salary and other
incomes . He gets an interest on the balances in the account. The type of
account is : saving
To process a payment using the customer`s debit card, a merchant needs___ :
a POS terminal at his premises
Which of the following accounts facilitates forex transactions with banks
abroad? : forex
At the time of cash opening, When the vault is being opened by Customer
Service Manager and the main Cashier, where should the guard be posted? :
At the door of the branch
Bait money is not to be paid in any cash payment transaction. State true or
false? : TRUE
If `Self-Cheque` is presented by a third party, then it is to be treated as a
third party payment. State true or false? FALSE
Which of the following option is must while performing cash opening activity
for the day in a branch? All of these
Which account is to be debited by the teller in I core while remiiting cash to
ICMC ?none of these
While tallying the physical cash balance, the value of mutilated note is to be
taken as per the face value of the note? FALSE
For a cash payment transaction, the cheque can not be : crossed cheque
In case of cash payment of amount Rs.50,000/- and above, CSO to enter the
transaction and affix which stamp before handing the voucher to CSM for
posting and verification?`Cash transfer` stampwrong
If `Self-Cheque` is presented by a third party, then it is to be treated as a
third party payment. State true or false?
-________________________ summarizes the cash entries of the day\ shift.
-Which account is to be debited by the teller in I core while remiiting cash to
ICMC ?
-In case of cash payment of amount Rs.50,000/- and above, CSO to enter
the transaction and affix which stamp before handing the voucher to CSM
for posting and verification?
Discontinuance of re-issuance of Bank notes of Rs. 500 denominations 1996
Mahatma Gandhi Series is a part of clean note policy : YES
Which places can cash received stamp be affixed?
BOM should reconcile the inventory at what intervals
Daily
Weekly
Fortnightly
For draft issued in cash for an amount more than _________ KYC identity proof
is needed
25000
Who is a drawee branch?
Branch which issues a draft
Branch on whom the draft is issued
Pressing F10> will commit the transaction and give a tran-id that is to be
noted down on the relevant voucher.
TRUE
RTGS refers to
Random Time Gross Settlement
Real Time Gross Settlement
DDC
The minimum amount for funds transfer through RTGS is
1,00,000
The minimum TAT for funds transfer through NEFT is
End of the day
One day
DD can be cancelled by
Issuing branch
What is the option in i-core for revalidating a draft
DDII
DDSM
What is the instrument type mentioned in the debit part tran when
there is a transfer transaction through debit authority letter
CHQ
Leave it blank
TRUE
What does the words OC represent in the security box on the left side of the
draft
Amounts from 10000 to 99999
-
Which of the following do you think are advantages that Drafts present to the
Bank?
Physical risk of carrying cash from one location to another
No delay due to collection period, as in the case of cheques
Branches other than SBH Branches can process RTGS transactions upto a
limit of Rs._________
NO
The option to be used for doing RTGS at branch is
RTGSH wrong
DDD menu in i-core is used for
Duplicate issue of DD
Delay beyond a fortnight for issuance of duplicate draft, banks have to pay
interest at the _____________rate applicable in order to compensate the
customer for such delay.
Savings
Form DN 3
The value of an imperfect note should be paid only when
The notes rejected by the prescribed officer as unfit for refundhave to be
marked `rejected`
The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV lamp multi false
The __________ would remit the full paid notes to the issue department along
with the next soiled remmitance ICMC
The notes and the adjudicated value of the currency are transferred to the
__________ for further liasoning
4
The font size for a 1000-rupee note is14.5mmx39mm
under which the note has been rejected for refond true
Mutilated currency notes are withdrawn from public circulation and are
deposited in rbi
Omron is an anti copying feature which appears in the form of
true
The cashier affixes the `cash paid` stamp on ____________the side bearing the
potrait of Mahatma Gandhi
The security thread in a 1000-rupee note can be seen in ____________colour
blue false
A demat account opened with a Depository is called as
-Do dematerialized securities have distinctive numbers?
-Which of the following fields forms a part of the DRF?
-Information on book closure\record date is provided to Depository
(NSDL/CDSL) by the Company/R and T agent for the purpose of
-Fungible means, as shares would not have distinguishing features such as
distinctive nos., certificate nos. etc., and __________
Leela looks up at each customer, smiles warmly and wishes them a good day
in a cheerful tone. What is missing in this welcome stage? : Offer to help
You are a customer service officer in a bank and have got up from your desk
after a busy day to go for lunch.You see a senior citizen drooping in with
trembling hands desparately looking for help. What should you do? : Walk up
to the customer, take the customer`s hand,lead him to a seat and offer to
help :
Customers are prepared to wait for half an hour at the ticket counter of
railways whereas demand service within 5 minutes at Model Bank. Why do
customers have different expectations from different service providers? : 1.2.
Why is the eye contact an important component of the welcome stage? 124
Mr. Arun Kumar is a senior citizen maintaining the accounts of all his family
members with the Bank. He is very meticulous in, maintaining records of all
the accounts. What is the mental attitude required to handle such
customers : Attitude of care, courtesty and respect for the needs and
requirements of senior citizens
Arvind owned a restaurant and had ten staff servicing customers. The staff
smiled and greeted each customer with enthusiasm through out the day.
Which of these statements explain the possibility of servicing customers with
a smile throughout the day? : 1234
The Hill Road branch of Fortune Bank had a large number of walkins daily.
Aruna, a customer service officer was having a hectic day at the cash counter
as two of her colleagues were on
leave. What self talk would help Aruna serve customers better : This is an
opportunity for me to raise my level of performance and maintain good
service in spite of constraints - I will do it
Which of these are part of preparation of the mental self for a professional? :
1245
Fortune Bank had a target of servicing customers within 10 minutes. On an
analysis of the performance of one of its branches, it found that 90 % of its
customers were serviced within 10 minutes. The customer satisfaction level
at this branch is : Cannot say, as customer satisfaction depends on customer
expectations and their perception of service
What is meant by consistency in service? : 2.4
Vijay gets recruited as a bank officer. How should his attire be to suit the
profession? : The attire must be formal and communicate trust, confidence
and respectability
Raj greets each customer with `Good morning, what can I do for you?`. Would
this help build a rapport with the customers? : Yes, customers would be happy
with the greeting and offer to help\\It would help provided Raj says the words
with enthusiasm and cheer
Which of these actions reflect care and courtesy to customers? : all
Raju goes to the vegetable market every week and purchases vegetables
from one particular vendor Ravi Kumar.Which of the statements given below
explain how Ravi Kumar has won the loyalty of customers like Raju? :123467
How can a warm smile impact customer service? : 123
Is it necessary to greet and offer to help every customer? : 1.2
--------------------------------------------------------------------------------------------------------------------------Section: 1. Customer Service concepts: Section - Customer Service concepts
---------------------------------------------------------------------------------------------------------------------------What does an organization need to do to understand customer expectation
--------------------------------------------------------------------------------------------------------------------------Section: 2. Customer Service concepts: Section - Customer Service Skills
---------------------------------------------------------------------------------------------------------------------------Raj greets each customer with `Good morning, what can I do for you?`.
Would this help build a rapport with the customers?
What is DQMS : Daynamic
Ignoring complaints can be costly. Do you agree with this statement : yes
A customer walks into an office and finds all paper loosely kept on the desk.
What would be the customer`s impression : That this organization is not
meticulous and would be apprehensive of his important documents being lost
Any transfer of securities between two BOs not having demat accounts with
the same depository is termed as an `Inter Depository` transfer
TRUE
Any transaction for sale and purchase of securities through a broker on the
stock exchange to be settled through Clearing Corporation / Clearing House is
generally termed as On Market transaction.
TRUE
Ownership is the state or fact of exclusive rights and control over shares.
TRUE
Problems invloved in physical system of transferring shares are
All the above
HUF can open an individual Demat account with the following variations .
The account is opened in the name of Karta
Both
For signature change, the PAN card of the applicant is mandatory.
TRUE
What is the TAT to set the limit once the shares are pledged?
24 hrs
Share certificate are having two holder of which one is deceased,, The
surviving holder can get the shares dematerialized in the demat account held
in the survivor name.
Yes always
Yes provided the request is submitted along with transmission cum
demat form and deathcertificates of deceased holder
Both
Issuer company
Can shares that are not registered in the name of the account holder be
dematerialised?
Yes, at the discretion of the Issuer/ its R and T Agent.
As per the system of Rolling settlement , any trade done on Monday(day T)
will be settled on Wednesday(day T+2).
TRUE
Share certificates having single holder can be dematerialized under a demat
account having joint holders.
false
The physical share certificates are held in the name of Mr. A and B, wherein
Mr. A is deceased. Can these securities be dematted in the demat account of
Mr. B ?
Yes, provided Mr. B submit a Notary attested death certificate
alongwith deletion cum dematerialisation form, DRF and share certificate(s)
SEBI, the capital market regulator,______________
is an autonomous body set-up under an act of parliament.
Only those government securities which are permitted for the purpose
by
RBI.
Both
Maximum number of loose DIS issued to one account holder in a financial
year.
8
10
Different securities issued by the same Issuer will have same ISIN?
FALSE
As per NSDL, all the branches/franchises of Depository Participant (DP) should
have atleast one NCFM/NCDO qualified person.
TRUE
Does NSDL system permit an investor to maintain zero balance account with
a DP?
Yes
The status of the demat account need not be active for accepting TIFD/IDT.
FALSE
Share certificates are having the order of Name as A and B and demat a/c in
the name of B and A. Choose the correct option.
Yes they can be dematerialized provided the client submits a
transposition form along with
.
What is the main purpose of bank account details in account opening form?
For safe distribution of cash corporate actions.
Savings bank account provides facilities like Cash deposits and withdrawals,
clearing of local cheques, issue of ATM cards etc : true
Main source of funds is : DEPOSITES
On maturity, FD amount can be paid to third parties provided account holder
provides authorization : False
What is a cheque :It is instruction to the bank to pay the stated amount to the
person named in cheque.
What is the correct order to get a list of RTGS enabled branches on the
Intranet?
ICICI Bank Universe>Business Groups>WBG>PTG> General Banking
Group> Branches enabled for customer transactions through RTGS
When Staffware is not functional, what are the prerequisites for RTGS
transactions
FAX mode-RTGS tracker
A second level verification, after checking the RTGS payment worksheet,
should be done in Finacle using
Account number of the customer
RTGS stands for
Real Time Gross Settlement
To make a payment through RTGS, the customer needs to provide __________
details to the payer
Payee account number
Payee bank name
IFSC code of Payee branch
RTGS system based on
Electronic messages
_______would be the gateway between the bank system and RTGS system.
PI
2.
3.
4.
5.
6.
7.
8.
9.
10.Retail
11.Banking
12.Deposit
13.Types
14.Know
15.Types
16.Banker
17.Students
18.Basics
19.Finacle
20.AMFI
21.Basics
22.RBI-1(Special
23.Basics
24.Selling
25.Service
26.Negotiable
27.Retail
28.Finacle
29.Currency
30.Finacle
management (8 hours)
31.Finacle
32.Clearing
33.RTGS
34.Retail
(8 hours)
(5 hours)
Branch Operations - Remittances (2 hours)
Why does the bank block the ATM access if a user makes a certain number of
wrong PIN entries?
to prevent fraud
Once the ATM PIN is blocked after exceeding the maximum number of wrong
attempts, the customer can access the ATM after 24 hours with the correct
PIN.
T
The ATM PIN gets blocked if more than five attempts are made with wrong
PIN.
F
With net banking and phone banking gaining popularity, branches have lost
their importance as a channel for sale and delivery of banking services.
F
When a customer uses ATM, his card number and PIN are verified by the ATM
computer.
F
Banks do not entertain any claim for unauthorised cash withdrawal using ATM
cards.
T
When two banks link their ATM networks on a bilateral basis they don`t pay
any charges for using each other`s ATM.
F
In the newer ATMs, the customer needs to keep his card in the slot until the
transaction is over.
F
Workflow system is
a resource management concept
Majority of the ATMs can dispense only 40 pieces of currency notes at one
time.
T
Customers can transfer funds from an account with one bank to another
account with a different bank.
F
POS terminals read the information encoded in the magnetic strip behind the
card.
T
Which of the following is not available under fund transfer function of ATMs?
Non of the above
If a customer is not willing to remember the ATM PIN, he should share it with
one of his close relative or write it down.
F
If a SBI debit card holder withdraws money from a VISA affiliated HDFC
bank`s ATM, VISA recovers a charge from SBI which is known as
Service charge
Identify the major hurdle that caused slow growth of internet banking during
the initial five years.
Poor and costly telecommunication
To transfer money from his account to another account, the user of internet
banking currently should have
All
A customer cannot utilise ATM value added services offered by his bank when
he uses the ATMs of other banks.
T
____________ and ___________ , providing last 10 transactions are 2 such nonfinancial ATM services that provide account information in real-time
modeBalance inquiry and mini statement
Employee ID and Salary slip can be accepted for Proof of Name true
For closing a Web Trading Account, the customer needs to give a telephonic
request. False
Sukhi wants withdraw money from ATM, will it be reflected in his account
balance true
Customer receives deliverables in two envelope after opening an fixed
deposit account. It (COMBI Cover1 ) includes 134
Pradeep wants to open Fixed Deposit account in his individual name. He
carries his voter`s ID as proof. Is this document sufficient ? no
uto-Renewal option is available to renew the account at the end of the initial
tenure true
The other services offered through Phone Banking includes 13
Urvashi don`t have her electricity and telephone bill, so she produced a
letter from employer giving current residential address. Will it be accepted for
Proof of Address ? yes
1,2,3,
In case of ---------------- fixed deposit Interest is paid every
quarter 2.Traditional
Which of the following statements are true? 2. Demand
deposits can be accepted only by Banks
Premature closure of traditional Term deposit is not
permitted false
The rate at which interest can be paid in savings
account is regulated byReserve Bank of India
Rate of interest on Savings account is paid2. Half yearly
Savings bank account provides facilities like Cash deposits
and withdrawals, clearing of local cheques, issue of ATM
cards etc 1. True
false 6th
On searching an account number, all the SRs created on that account can be
viewed true
Attachments can be added to an SR true
Option to create SR in FCRM is available under admin false 360 Degrees view
false
All decentralized options are available under user
Account number is mandatory to create an SR true
`Self Tray` view is where all the SRs assigned to a User can be viewed and
accessed true
FCRM stands forFinacle Complete Relationship Management false Finacle
Customer Relationship Management
In the SR name, Type 2 generally represents group
SR TAT = 4 days
SR created on Tuesday, 28th June When will FCRM send the 1st level
escalation mail? (Weekly holiday on Sunday) 4 th false
Customer data in FCRM branch users false is accessible to all users false
SRs can be searched using the SR number and the account number on which
the SR was created true
A Service Request has the following components all of the above
CRM is a business strategy that enables organizations to serve customer
needs, improve customer service, enhance customer satisfaction and thereby
maximize customer loyalty and retention true
BC can be created without a BG false
In the SR name, Type 1 generally represents product
Direct escalation iswhen the escalation mails are sent to specified persons at
specified levels
Liabilities
True
gross profit
Asset side of
Balances in Real accounts like cash, furniture, land etc will appear
Asset side of the Balance shee
Which kind of accounts the balances cannot be carried forward to the next
year
Nominal accounts
Asset
All the entries in the journal book are Not written in a chronological order. Is
this statement correct
False
When a customer deposits cash , the golden rule applied for crediting
customer is
Credit the giver
Reserves will appear in the Balance sheet of an organization
Liabilities side of the Balance sheet
The Bank branch has total savings deposits of 125000000 as on 30.3.2008.
On 31.3.2008, the deposits into savings account was Rs.2500000 and
withdrawals were Rs.1900000. The savings account figure in the branch
balance sheet as on 31.3.2008 would be
125600000
The credit balance in the Balance sheet is written in the
column
Liabilities
Both a
The left hand side of the journal book records entries which are in
credit
The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct
FALSE
Provison for Bad debt appears on the
The golden rule applicable for accounting for the exchange of Rs.86\- on
payorder is
Credit all incomes and gains
As a
The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct
True
The total deposits figure of a branch as on 30.3.2008 was Rs.780000000. On
31.3.2008, one current account customer transferred Rs.100000000 from his
current account to fixed deposit. The total deposit figure of the branch as on
31.3.2008 would be
880000000
680000000
In the case of organisations,. the balance in the profit and loss account is
generally
is transferred to a capital account for future expenditure
is distributed to the shareholders as dividend
Sindubad has a car loan account outstanding of Rs. 450000. He deposits cash
Rs.40000 into the account, The car loan outstanding after the transaction is
RS.41000
Banks have to present their Balance sheet as per the format prescribed by
Companies Act
When you keep a customer on hold for a long time, what should you do?
Thank the person for staying on the line.
Apologise for keeping the person on hold for long.
It is winter. You need to wear a jacket. What colour jacket can you wear?
Navy Blue Cardigan - since jackets are not permitted
You are interacting with a customer face to face and your phone rings. What
should you do?
Take the customer`s permission, answer the call but keep it brief
What colour salwar kameez is prescribed by ICICI Bank as part of corporate
attire?
Navy Blue
You should never roll up or push up your shirt sleeves during branch working
hours
TRUE
Keeping your hands on the desk reflects readiness to serve
TRUE
You need to wear spectacles. You have a square face. What type of frames
should you use?
Frames with rimless bottoms
Angular with curved corners
The best form of exercise is repetitive and rhytmic movements that tone up
all the large parts of the body.
TRUE
What type of food is good for healthy nails?
Calcium
Wear trousers that have a flat front and side pockets
TRUE
You notice wrinkles on your face. What should you do to remove them?
Apply a face pack of half a spoon watermelon juice and a spoon of
honey
What is the permissible heel size of footwear?
1 inch
11/2 inches to 2 inches
You are speaking on your mobile phone but the connection is bad. What
should you do?
End the call and try again from a place where the reception is better
Use very dark lip liner and pale lipstick
TRUE
Keep looking at the customer at regular intervals while doing paper work, or
working on computer.
TRUE
What type of shirts should you wear?
Ones that fit correctly
What type of footwear are allowed with saris?
Closed-toe footwear
Open-toe footwear
FALSE
When using a speaker phone, inform the caller that you are talking on the
speaker
TRUE
Yawning or being preoccupied with work reflects disinterest
TRUE
What should you do when your customer is speaking on his mobile for a long
time?
You may take customer`s permission and attend to other waiting
customers
With which type of dress should you NOT wear bangles and anklets?
Western attire
If your customer is on a phone call for long time, and you have other
customers waiting, what should you do?
Take the customer`s permission and attend to other waiting customers
You are wearing western formal attire. What type of shoes go with it?
Closed-toe footwear
What colour of lip liner should you use?
Maroon
Brown
While interacting, if your entire body is facing the customer, it reflects you
are giving the customer full attention
TRUE
Avoid shuffling feet or body while speaking to customer
TRUE
How often should you visit a dentist?
Once a year
Soak your hands in ___ ___ every night before going to sleep
Coconut oil
Eucalyptus oil
You need to call a colleague who sits a couple of cubicles away. How should
you call him?
Use the phone
You should drink at least __ to __ glasses of water everyday.
6, 8
While in western corporate attire, you have to always wear a scarf.
TRUE
It is better to use an eye cream that treats the eye area with more emollient
moisturisers.
TRUE
If you are wearing a saree, where should you tuck the pleats and pin them?
5 cms below the waist
What is the etiquette for using a customer`s name when introduced to a
customer?
State his/her name in your greeting
What should be the colour of your concealer?
One shade lighter than your foundation
TRUE
Applying toner to all parts of the face with a pad of cotton wool
helps in removing all the traces of dirt, make-up or cleanser that
remain after cleansing
TRUE
You can use film song tunes as ring tones in the office.
FALSE
What is the ideal ring tone volume while in office?
Low volume level with a tune that is soft
Use matt shades for make up with the corporate attire
TRUE
What should you rub on your body to lighten any dark skin patches?
Lemon peels
How much distance should you keep while interacting with a
customer?
2 - 2 feet
Identify the type of exercise to relieve the stress on your feet.
Finger Exercises
For a good handshake, extend your hand and grip the other`s so that
the webs of the two hands meet.
TRUE
Certain internationally accepted conventions and principles that are strictly
followed while recording a transactions in the books of accounts and in
preparing financial statements are (tick all the ones which you think are
accepted conventions)Disclosures,consistency,conservatism
The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correctFALSE
The left hand side of the journal book records entries which are in DEBIT
The balances in the nominal accounts are transferred to this Account: TRIAL
BALANCE
The interest payment on savings account will reduce the profit figure : TRUE
A list of all closing balances of all financial accounts with the debit and credit
balances written separately is called the : TRIAL BALANCE
All the entries in the journal book are Not written in a chronological order. Is
this statement correct : FALSE
LF in a ledger book : REFERENCE NUMBER
Kriti at the teller has posted the cash deposit of Rs. 8000\= by Sumitra twice.
What entries would you pass to rectify this error : Dr. Sumitra`s a\c by
RS.8000\= and credit Cash account Rs.8000\=
Saradha Maruthi Private Ltd, has issued a cheque for Rs.678900 for cash
withdrawal from their current account. The accounting entry would be debit
cash a\c credit saradha maruthi pvt ltd a.c for rs.678900 : false
The company purchased a computer. This computer when gets accounted in
the books of the company by following the golden rule : debit what come in
and credit what goes out
The trading account is constructed to find out the : gross profit
Shriram enterprises issue a cheque for withdrawal of cash Rs.45000.The
account to be credited is cash a\c : TRUE
The golden rule applicable for accounting for the exchange of Rs.86\- on
payorder is : Credit all incomes and gains
Financial accounting information helps to understand the following aspects of
an entity : both of the above statements
You are a customer service executive and a customer wants a duplicate
statement for which he has to pay Rs. 125\= which he has requested in you
in writing to recover from his savings account with your bank. You would pass
the following entry : Dr. customer savings account - Rs.125\= and Cr bank
income account - statement recovery charges RS. 125\=
The total of debit and credit balances should tally in a trial balance. Is this
statement correct : TRUE
Balances in Real accounts like cash, furniture, land etc will appear : Asset side
of the Balance sheet
Going by the principle of conservatism, the closing stock is normally valued
at : purchase price or market price whichever is higher
CAPITAL reflects on the which side of the balance sheet : Liabilities
When a customer deposits cash , the golden rule applied for crediting
customer is :Credit the giver
There is a reduction in the electricity consumption in the branch. This will
result in : Increase in profit
The most frequently used concept of accounting world wide is : Both A & B
In the case of organisations,. the balance in the profit and loss account is
generally :transferred to Reserves account
Banks have to present their Balance sheet as per the format prescribed by :
Banking Regulations Act
Branch Manager of Branch A is planning to increase his deposit base as well
as increase his profit in the month of April. He can : 3.4
while posting the above entry Jayesh transferred the funds from kamlesh.
How would Jayesh reverse this entry : Dr. Rajesh Savings account - Rs.9000\and credit Rs. Kamlesh Savigns account - RS.9000\=
Balances in personal accounts in which amount is owed by the business to its
creditors will appear on the : Liabilities side of the Balance sheet
Which kind of accounts the balances cannot be carried forward to the next
year : Nominal accounts
Sheik and Co had a current account balance of Rs.3500000 and a demand
loan outstanding of Rs.3000000\- .They issued a cheque from the current
account to close the demand loan : The asset side of the bank balance sheet
would increase by 3000000, The liability side of the bank balance sheet
would decrease by 3000000
Sancheti and Co have a balance of Rs.456790 in their account. They have
issued a cheque for cash withdrawal of Rs. 45000\ - from their account. The
balance after the transaction will be : Rs.411790
Reserves will appear in the Balance sheet of an organization : Liabilities side
of the Balance sheet
Exchange on DD is an income for the bank : TRUE
The golden rule to be followed for funds transfer between two customer
accounts in a bank branch is debit the receiver , credit the giver.This means :
Customer who issues the cheque has to be credited because he is the giver
When a customer deposits cash, the golden rule for debiting cash is : credit
the giver
Networth of a company : is the total of capital and net profit of financial year
of an organization
Jayesh as the customer executive was posting a transfer cheque deposited by
Latha of RS.9000\=. Latha had received this chq from her friend Rajesh. What
entries will you pass : Dr. Rajesh Savings account - Rs.9000\= and credit Rs.
Latha account Rs. 9000\=
Provison for Bad debt appears on the : Liabilities side of the Balance sheet
Identify the items which appear in the journal book : narration amount
ledger folio date
Sikhidar has a savings account with a balance of Rs.48000. He deposits cash
Rs.2000\- into his account. After posting the transaction the account balance
will be : 50000
Siddharth Kamal has deposited Rs.48990 into his savings account
009001987678 .The cashier has wrongly credited 48900 to his account. He
has to pass an entry for Rs.90 to rectify the error : TRUE
Balances in Real Accounts represent __________ of the business : ASSETS
Payment of interest on fixed deposits will increase the profit of the branch :
FALSE
David has a homeloan with the bank and the outstanding amount is
Rs.4789000. He pays cash Rs.200000 into the home loan account as bulk
repayment, the balance outstanding in the home loan account is :
Rs.4589000
Branch A has a total deposit figure of Rs.8000000 as on 30.3.2008. The
branch manager wants to reach a deposit figure of Rs.1 crore in his balance
sheet as on 31.3.2008.He can try to get : New fixed deposits for Rs.2000000
Sulaiman has a savings account with a balance of Rs.478657. He deposits
cash Rs.3000 into the account. The balance after the transaction is :
Rs.481657
The company purchased a computer. This computer when gets accounted in
the books of the company is a : real account
Sanjay has taken a housing loan from XY Bank and they are disbursing the
amount today of Rs.15 lacs. The bank would pass the following bank entry :
Dr. Sanjay`s loan account Rs.15 lacs and credit Sanjay `s Savings account RS.15 lacs
Systematic
Arrangemen
t (S-2)Place for
everything
and
everything
in it's place
- "PEEP"
Spic-n-Span
(S-3)Ensuring
everything
in the
workplace
stays clean
and no
papers or
files are
missing.
Standardisa
tion (S-4)Creation of
rules,
policies,
Standard
Operating
Procedures
(SOP's) to
ensure that
all the
improveme
nts are
being
sustained.
Self
Discipline
(S-5)Institutional
ise Five S
all across
the
organisation
and it
becomes a
part of life.
A red tag register is a hardbound register, which is maintained at a workplace to record the
details of all the items that are red tagged.
The supervising authority must review the red tag register at least once in every 15 days.
The red tag register will contain the details of all the red tag items in the following format:
What where why when who how
Bucket 1
Items needed
regularBucket 1Buly
AOFs, Pay-in-Chalans, DD-Challans, Composite Vouchers,
Specific (Rubber Stamps, Stationery items, Files) Registers
(I/W, TDR, OCP, PIN Mailer, Locker), SEIBEL Forms, Scroll Book,
Return Cheque Books etc.
Bucket1
Bucket 2
regularly
Bucket 2
Statement Files, Registers (15 G, FCC etc) P-Form Report,
Document of LOD, AOF of existing Customers (Like SB, FD,
NRI, CA, R CA), Room Freshener, Letter Heads, Emergency
Bucket 3
Needed regularly but
not so much in quantity
Loose Cheque leaves, Floppies, Denomination-Slips,
Photo-Copier and Printer Papers, Security Forms, Voucher
Label Cards etc.
Bucket 3
Bucket 4
needed
Bucket 5
Scrap
Old (Brochures, Chalans, Vouchers, Files, Registers),
Newspapers, Periodicals, Disposable Items, Unused
Cheque Books etc.
S3=Spic-n-span is about keeping things clean and in order. It refers to "Cleaning with
Meaning"
With the idea of establishing processes, policies and practices, a calendar called the
'Autonomous Maintenance Calendar' must be created. It clearly identifies the activity or task
needed to keep a place organised and should clearly mention the responsibility and frequency
of the activity or task.
What
Who
When
At what
frequency
Wanted items are those which are wanted but may not be needed from a
process point of view true
One time exercise is called red tagging false
Is this staement TRUE-A red tag register should only be started in a Five S
workplace if there is something to be red tagged. false
The auditor must ensure that non-conformities are supported by Evidence
Institutionalising Five S all across the organisation to make it a part of life
means Self Discipline true
Which of the following is a feature of audit process? systamatic
S1 means sorting
Part of S3 involves preparing of autonomous calendar False
MOP meansMeasure of performance
MOP means Management of Personnel false
Which is the best example to report staturs of 5S complianceRating of Vashi
Branch is Level 2 with Compliance of 98 %
What is S4Standardisation
Level rating of a workplace with respect to Five S can be either 1 or 2
or more NC`s in one area can constitute a major NC 2 false
What is the aim of S4 making rules false Give guidelines/Standards for
sustaining Five S
Which of these are needed items at a front office? 45
Needed item isOne that is critical in terms of existence at the work
place
Give some examples of Bucket 1 items 12
Items in Bucket 3 areNeeded Regularly But Excess in Quantity
The auditor must ensure that non-conformities are supported by ______ 123
Minor non-conformities should be closed out within _____ of the end of the
audit and reported back to auditor 1 week false
Required files once in a quarter should be kept in common
Which of this S5 statement does not carry its spirit?Discipline while sorting
items (S1) ensures that storage areas are clean and hygienic
///////
40
Audit committee
Drug
Section 14
Customer due
Three stages
Converting legal money into
Internal
Identity
low
Invalid
Counter
Recovery
AMLO
TRUE
Both the
TRUE
FALSE
In the presence of
A customer walks into a bank branch and asks for a loose leaf for withdrawing
cash because he claims that he has forgotten to get his cheque book.
Verify the customer`s identity before issuing the loose leaf
What procedure should you follow in case you notice fraud being committed?
All of the above
As a cashier\teller, one must be cordial to customers and must address their
issues irrespective of the type of query.
FALSE
What is meant by non-financial transactions?
Non-Financial
transactions are those customer requests and transactions at the branch,
which do not directly involve exchange or any monetary implications
immediately
Surveillance camera is a type of security apparatus.
TRUE
The teller\cashier must call the account holder of a current account for
verification if the value of the cheque isMore than Rs 100,000\-
FALSE
Gold
Cheques drawn in favour of ICICI bank which are wrongly collected is a case
of fraud.
TRUE
If you show unusual trust in the customer`s words, then, this is a case ofBlind trust
A request for a new cheque book is an example of a non financial transaction.
TRUE
Inventory includes security items held in bulk with the branch.
TRUE
What is Phishing?
Fraudulently acquiring personal information and
passwords through link sent by spoofed e-mail id with look alike web page of
the bank
Another name for teller counter is-
Cash counter
Who is responsible for ensuring that the surveillance camera at the branch is
`On` at all times?
Shift Incharge
Customers` signature must be taken in the register and verified with the
specimen signature in the Finnacle before the deliverables are handed overTRUE
An HNI customer deliverables were delayed for delivery due to courier
problems. The Branch retrieved the consignment and requested an
outsourced staff to deliver to the customer.
Not correct to send
deliverables through outsourced staff, could lead to frauds
Service providers are agencies that are authorized to do the work of the bank
for various reasons.
TRUE
Surprise verification is carried out to ensure that the banking staff is always
alert.
TRUE
In order to reduce non financial transaction related frauds, an address change
request must be thoroughly verified before it is accepted.
TRUE
Some of the most common fraud risks while opening an account include the
followingAll of these
Is it necessary for the gold coins to be tallied physically along with the esearch.
YES
When an inventory (security item) is identified as `to be destroyed` after
three months of holding it, then how should the same be dealt with?
PINS
TRUE
Backup CD`s of the last how many months of the surveillance camera should
be stored at the branch?
3 months
If a bank employee provides internal information about the bank, to a third
party, then, he has committed a fraud.
TRUE
While clearing a cheque, the teller notices that `order` has been changed to
`bearer` in the cheque. What should the teller do?
Call the account
holder to verify the alteration
Sharing passwords can prevent fraud occurrences.
FALSE
Call
Inform
Contribution to fraud
Bank
Wishing
A bank customer
ICICI Lombard offers its customers a comprehensive Package Policy for fourwheelers, which covers
All of the Above
Which Cover is mandatory in Motor Insurance?
Third-party cover
Third Party Legal Liability protects car owners against legal liability arising
due to accidental damages.
TRUE
How many times is the estimated number of road accidents in India
compared to those in the developed countries?
3 times higher
A teller\cashier receives a cheque which belongs to the account of Mr Bhairav
Sharma, an important corporate client. Mr Sharma has never withdrawn cash
before. ////ALLL ///F
For covering motor vehicles fitted with CNG/LPG kits, what additional
premium one has to pay?
4% of value of the Kit
What is the maximum NCB that can be offered on a Motor Insurance policy if
no claims are made?
upto 50%
Your Motor vehicle is covered against Burglary.
An Insured can claim towing charges upto
TRUE
Rs 1500
TRUE
Under a Motor Insurance policy, Upto what is the Personal Accident cover for
Individual Owners while driving?
Rs 2 lakhs
Can an Insured avail an additional discount on Premium in addition to NCB?
Yes, Voluntary Excess discount if he opts for a voluntary excess
in addition to Compulsory Excess
Can a Motor Vehicle Owner Insure the Electrical and Non Electrical
Accessories like Music System fitted in the vehicle?
yes
Which of the following are not covered by the Home Insurance Plan?
Both a and b
The burglary cover is only for contents, and not the structure.
TRUE
Yes
At how many Network garages across India is the Cashless Claim settlement
facility available in a motor policy of ICICI Lombard?
5000+
What can we do to safeguard against against Calamities, manmade or natural
that strike without warning?
Take Insurance Cover
What is the enrolment age for Health Advantage Plus(HAP)?
Between 5 and 65 years
In HAP Policy, Subject to continous renewal with the company, Pre existing
diseases are covered after
3 years
\\\\\\\\\
Which of the following illnesses are covered under Critical Care?
the Above
All of
If you laugh a lot while talking to others, it indicates that you are
apathetic
While the core offer in a Travel Insurance is coverage of medical expenses,
there are also several non medical covers. Which of the following is one?
Personal liability\\\\\\\\
Is any Pre - Medical check up required for taking a Student Travel Insurance
Policy from ICICI Lombard?
Yes
Terrorism cover in a Home Insurance Policy of ICICI Lombard is optional in
nature.
FALSE\\\\\\\TRUE
Can a person insure his jewellery under Home Insurance policy?
No
Critical Care Policy pays the claim on the first time diagnosis of ______ Critical
Illness covered in the Policy.
10\\\\\\
What is the age group eligible for taking Critical care Coverage?
55 years
18 to
For an Individual Plan in Family Floater Policy, the minimum and maximum
age of Entry is
Min.18 years and Max. 60 years
What is the duration from the inception of a New Critical care policy during
which no claim is payable?
30 days\\\\\\\\60 days
An Insured has put luxurious Seat covers made of expensive leather in his
Audi Car. Can he take additional Insurance for these non Electrical Accessory?
No\\\\\\\
ICICI Lombard`s Motor Insurance Policy is governed by
Traffic Act\\\\\\\\Financial Securities Act\\\\\\\\\Indian Motor Tariff
Indian Road
iAAA rating that ICICI Lombard has received from ICRA signify:-Best
Company\\\\\\\\\\
Which of the following is an Exclusion in a Motor Insurance Policy?:-All of the
Above
What is the Sub limit applicable for Cataract in Family Floater policy when it is
included after 2 years of continous Insurance with IL?:-Rs 10000\\\\\\\\Rs
20000
To Claim Insurance, how many hours should the Insured be hospitalized under
instructions of a Medical Practitioner?:-Minimum 48 Consecutive
Hours\\\\\\\\\Minimum 72 Consecutive Hours\\\\\\\\
Which of the following are Excluded under Student Travel Insurance?:-Both a
and b
Is Dental treatment covered in an Individual Overseas Travel insurance
Policy?:-No\\\\\\\Yes but deductible of US$100 applicable
Is Hijack Distress Allowance given under ICICI Lombard`s Platinum Travel
Insurance policies?:-No such cover is provided under any Travel
Product\\\\\\\\\\Hijack Distress Allowance given for max 7 days
An Insured can transfer full benefits of NCB when he shifts his motor
Insurance policy from another company to ICICI Lombard.:-Ture
In a Floater Cover, One policy will cover two family members with One sum
insured and One Premium.:-TRUE
Medical Tests in Family Floater are compulsory for persons who are:-45 years
and above\\\\\\
Mr Singh wants to insure his newly built house under a Home Insurance policy
with ICICI Lombard for 5 years. What % of discount can he get for the same?:0.25
ICICI Lombard`s Student Medical Insurance plans are ____ the cost of
comparable health cover available abroad.:-Same Price\\\\\\\
In case of Death of an Insured in Student Medical insurance, If the bail bond
benefit has been availed, then Insured`s immediate family member or
Sponsor need to submit an official Death certificate within a month.:-Death
certificate from relative or spouse is acceptable.\\\\\\\
The Add On covers under Plus Plan variant of ICICI Lombard`s Student Travel
insurance are:-All of the Above
The email ID for Travel Insurance related claims of ICICI Lombard is:travel@icicilombard.com
Your friend is studying in a foreign University. Can he buy a Student Travel
Insurance from ICICI Lombard?:-No, It is not possible.
Which of the following is not a benefit of investing in a Mutual Fund?
Money is always secure and it appreciates with time
Please select the appropriate Mutual Fund scheme for the given profile.. Mr.
Arun will be retiring in a year. He wants to invest his savings in a Mutual Fund
which would offer him steady income after retirement and also wants the risk
to be minimum.
Income Scheme
Who submits the portfolio of the scheme to SEBI?
A scheme can be launched by
AMC
The position on tax benefit under section 80C for investment in Equity Linked
Savings Scheme is
Available without cap but within the overall
limit of Rs. 100000/- for all section 80C investments
The best benchmark for the Index Based fund is ...
Index
Pre specified
Mr. Kiran is in his mid forties and would like to invest in a Mutual Fund that
would help him bear the college expenses of his son in later life
Balanced Scheme
Application forms are available with...
key information
Memorandum containing
All buy orders through an agent do not become valid till the fund accepts and
confirms the orders
TRUE
What is the purpose of Lock in period?
redeemed before a reasonable time frame.
9775
The most important link between Mutual Fund and Investors is
SEBI
The value of funds net assets is Rs. 1000. Mr. Singh owns 3 units of Face
Value of Rs. 10. The Value of his ownership is
3
30///wrong
Distributors are required to abide by a code of conduct as prescribed by SEBI.
This code is based on
AMFI
ARN///wrong
Which of the following could not be the reason for people to invest in Mutual
Funds?
To invest in blue chip shares even with small amounts of
money
Mututal fund is not...
Pool of funds used to purchase securities on
behalf of investors
A portfolio of stocks, bonds and other securities
A collective investment vehicle
Load is ...
Charge borne by the fund Charge borne by
Trustees//////wrong
Which one of the following is a self regulatory organisation?
AMFI///wrong
SEBI
Which of the following statement is true? = Ncash is ICICI`s Credit Card Brand
The treasury department of the bank handles these day-to- day investments
and manages the CRR and SLR = true
Which of the following statement is true? = A money lender applies his or her
own funds to give loans to others.//A bank applies its own funds to give loans
to others.
Which of the following statement is true? = Loan for used tractor are given
with a maximum LTV of 50%
Which is the fastest mode of remittance? = Electronic Fund Transfer
In ancient times, exchange of goods and services was conducted
through________ system, with cattle as a medium of exchange = Barter
What are the three main sources of income for banks? = Interest earned on
loans; treasury income and fee income
The three types of risks a bank faces are = Credit Risk, Loan Risk and Forex
Risk//Credit Risk, Liquidity Risk and Interest Rate Risk
Chequable Accounts are deposits which can be withdrawn by Cash, Cheque,
Slip, Draft or an Order. = true
Loans given to individuals is also known as retail loans. = true
What is Loan to Value Ratio? = The amount the customer needs to fund from
his own resource.//The percentage of the asset cost sanctioned by the bank.
The Anywhere Banking facility of ICICI bank is available to customers through
= ATM Cards and Credit Cards//ATM Cards and Branch Banking
Moneylenders are people who lend money to others from their own deposits
on interest = false/TRUE
Which kind of deposits are more volatile? = Demand Deposits
The value added savings account of ICICI Bank offers = Bill Payment Facility;
Flexibility on Liquidity and free Ncash Debit Card.// Bill Payment Facility;
Flexibility on Liquidity and free Ncash Debit Card.
A Cheque allows people to withdraw money or make payments to another
party in lieu of cash = true
ICICI Bank ATM`s do not have a limit on the money that can be withdrawn in
a single day or in a single transaction.= false
ICICI Bank does not offer loan against- = RBI Relief Bonds
Clearing House is run by___________ and other nominated banks. = rbi
The Young Stars Account of ICICI Bank is for teenagers alone. = TRUE//FALSE
Bank@Campus Account offers students- = Free Inward Remittance
The minimum loan amount in construction equipment loans is Rs 2,00,000
=FALSE
A _____________ is a place where cheques from all the banks get pooled. =
Clearing House
Cash Management Services shortens the working capital cycle of a company
through assured credit and efficient tracking of the company`s receivables
and payments. = TRUE
Banking involves dealing with money as a commodity and moving money
from one person to another and/or from one place to another. = TRUE
What are the two types of treasury? = Centre and State Level//Domestic and
International
Overdraft facility provided by banks is a form of secured loan. = FALSE
A_____________ is an instrument that helps people draw money or make a
payment to another party instead of cash. = CHEQUE
Modes of Remittances used by banks are ....... = ALL
Retail Banking is a non-profitable venture for banks = FALSE
Banking channels offered by ICICI Bank are............... = ALL
What is Term Loan? = Loan taken for everyday activities of the business like
to purchase raw materials is known as term loan//Loan taken for capital
expenditure like to acquire land, buy building machinery etc is known as term
loan.
Documentary Credit is- = It is an arrangement whereby a bank, acting on the
customer`s request undertakes to pay a third party by a given date upon the
presentation of proper and relevant documents.
What are the two kinds of trade services products? = Documentary Credit
and Bills for Collection
In Bills for Collection the documents and the title to the goods are released to
the buyer only after the payment is made after acceptance from the buyer. =
TRUE
As per regulatory norms, it is not important for banks to maintain a certain
percentage of deposits in the form of CRR and SLR. = FALSE
Business House take loan for everyday activities like to purchase raw
materials in the form of- = Term Loans//Cash Credit
Credit Cards are a form of_______________loan. = SECURED//UN
Transfer of funds can take place in ICICI Bank through- = Only ICICI Bank
Electronic Fund Transfer
ICICI Bank car loans are available both for new and used or second hand cars.
= TRUE
The tenure of ICICI Bank two wheeler loans range between_______
to___________ months. = 6 to 48//6 to 36
CRR stands for ............... = Cash Reserve Ratio
Sterling Silver and True Blue are ICICI Bank Debit Card products = FALSE
Which of the following statement is true? = The Fixed Deposit Account of ICICI
Bank does not offer flexibility in terms of duration and deposit types.
Clearing is a banking operation where a cheque is deposited in a persons
account and money is credited in his or her account. = TRUE
Commercial Banks do not prefer financing of trade transcations over other
forms of lending as they are long term and unsecured. = FALSE
The customer needs to wait for 24 hours to operate the account after getting
the I-kit.
FALSE
CAP provides the basic policy guideline for the Customer Identification
Procedure (CIP).
TRUE
If a new account is introduced by ICICI Bank staff, what KYC guidelines need
to be adhered to?
The employee must introduce the account with his
employee number and bank account number.
Self-cheque can be an outstation cheque.
TRUE
All the address proof documents in the nature of a bill can be more than 3
months old.
FALSE
The customer need not provide additional KYC documents for selfintroduction.
TRUE
If an account is opened without knowing a person, it might lead to a situation
wherein the cheques get encashed by a person who is not the true owner of
the same thereby the banker becomes liable to the true owner.
TRUE
Telephone bill can be accepted as an Identity Proof.
CAP means
FALSE
Identify a true statement about KYC for Graded Salary Relationship Accounts?
Salary accounts should be opened at the work place or branch
only
The definition of customer in KYC is the one on whose behalf an account is
maintained by a bank.
TRUE
Account can be opened with cash provided the applicant personally visits the
branch to open the account.
TRUE
SM should tally and reconcile the i-kit on daily basis
FALSE
TRUE
_____ is the process of appointing a beneficiary who will receive the benefit of
insurance proceeds?
Nomination
Which of the following statement is correct?
correct
True
Insurance benefits
What is the term used to describe the factors that affect the risks to an
individual`s life?
Hazards
All types of losses can be insured?
False
In case a _____ is given, the policy holder has to assign the policy in favour of
the insurer.
Loan
Nomination is a way to ensure easy payment of policy money in case of
death claim
TRUE
Premium varies with the risk associated with a person
TRUE
What is the term used for the date on which benefits may become payable,
either absolutely or contingently?
Maturity Date
Both the
When a customer wants to discontinue the policy before the end of the term
and receive the proceeds under the policy back, it is called _______
Surrender
A person can manage a risk by
All of these
The premium
Economic
yes
Physical
Insurance he did not disclose this information. Which of the following could
be said about Shyam
He has breached principle of utmost
good faith
Does a nominee have the full control of the policy?
No
None of
True
The
As a ratio
Sum
You buy a car and decide to bear all repair expences if it meets an accident.
This is an example of
Risk management through Prevention
Risk management through Avidence
Risk management
through Transfer\\\\\\\\Risk management through Retention
The probability of 50% for an event happening means that the event
Will happen 50% of the time over a very large number of trials
Will never exceed 50%, however large be the attempts made\Will
happen regularly every alternate occasion\\\\\\\\
While buying a insurance policy Ram do not disclose the fact that he has
recently undergone a major surgery. This is violation of which Life insurance
principle
Insurable Interest
Risks
Life Insurance is based on the concept of : One for all, and all for
one////All for One, and one for all(jovuuu)))//One for One, and one for
all\\\\
All types of losses can be insured? : false
In case a _____ is given, the policy holder has to assign the policy in
favour of the insurer. :Loan
A Premium is always payable in advance :yes
Seeking large insurance on a non-earning member is a type of
______hazard? : Physical(jovu))
Which of the following risks are insurable? : economic
When a customer wants to discontinue the policy before the end of
the term and receive the proceeds under the policy back, it is called
_______ L: Surrender
What is the term used for the date on which benefits may become
payable, either absolutely or contingently? : Vesting date(jovu)
Nomination is a way to ensure easy payment of policy money in case
of death claim : true
Anil wants to propose a policy for his meternal Uncle. This will
violate which Life Insurance principle L: Utmost good faith(jovu)
Children Gift Growth fund was introduced during which period - 1984-87
Fair value is determined based on all
SAT stands for - Securities Appeliate Tribunal
_______________ is one of the most important source of information for a
prospective investor - Offer Document
Offer document is issued only once for closed end fund true
Which of the following is correct regarss commission - 1 3
Mutual funds aim at maximising returns while keeping the risk to a tolerable
level. true
_____________Funds that invest in equities in one or more foreign countries 1
24
US-64 stands for - Unit Scheme-64
In which year Mutual fund industry started in India 1963
NAV - Net Asset Value
Financial intermediary provides the require investment knowledge and
professional exprtise on sucessful investing true
Which public sector was the first to introduce non-UTI mutual fund in India
sbi
The offer Document and Key Information Memorandum needs to be updated
atleast Once every two years
Only AMFI certified distributors can sell mutual funds true
Mutual funds appoint _________________to sell units on behalf of the fund all
Mutual Fund represent one of the most appropriate investment for most Small Scale Investors
Which of the following is Trueof Mutual Fund Investor all
An open-end fund 1 3
SEBI has designed mandatory guidelines for mutual fund distributors role and
service to investors true//////false
______________ is accountable to the office of the public trustee - Board of
trustees
Mutual Funds are classified as closed-end and open-end true
Mutual Funds are also classified as load fund and non-load funds true
During which union Govt.budget the dividends from mutual fund were
exempted 1999
How many private sector mutual funds and their schemes were lunched
during 1993-94 five
Closed -end funds - doesn`t allow user to buy or redeem units directly
from the funds
Tax- exempt and Non Tax-exempt is one another form mutual fund
classification true
Fund managers always strive to include only traded or liquid securities in
their portfolios true
An investor needs to PAN for purchasing units worth - 50,000 or more
1996- to till is considered to be the fourth phase of mutual fund history in
India true
Fees and Expenses related with Mutual Funds cannot be charged to the
scheme 2 4
Which period is considered to be the third phase in the history of mutual fund
in India - 1993-1996
What is SEBI - Govt. Regulatory Authority
Second phase of mutual fund history in India is considered to be - 1987-1993
All open end equity oriented funds are 2 Tax -exempt funds
A mutual fund which recover its marketing expenses, fund managers salary
etc. is known as - Load Fund
The Offer Document must disclose the name and background of 1 3
Incase the EPS is negative - EPS value for that year is taken as zero for
arriving at capitalised earnings
Which of the following is High risk category mutual fund 1345
Harry Singh is Non- resident Indian can he invest in Mutual Fund true
During any change in the fundamental attributes of the scheme 2
Ownership issue of Asset Management Companies is governed by rbi
Which of the following is correct for the custodian 1 2
Which of the following are correct for Standard risk factors - NAV can move up
or down on the basis of capital market movementAccording to SEBI
advertising code 1 2 4
Offer document gives information such as 1 2 4
The income Tax Act,_____ lays down the tax provisions governing mutuals
funds 1961
Fund`s NAV is affected by 1 2 4
Following are the three ways by which fund sales expenses are covered by
the investors 1 3
Diversified Debts Funds are 1 2
Other mutual funds include _______________ and ____________________ Commodity and Real Estate Fund
____________________ is responsible for implementing government policies with
regard to RBI and SEBI - Ministry of Finance
Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same 10 days
KIM stands for - Key Information Memorandum
High Yield Debt funds seek to obtain higher interest rates by investing in debt
instruments true
Which of the following is appropriate for Closed -end funds 2
The following are the distribution channel for Mutual Fund Companies all
The trust is created through a document called the __________ - TrustDeed
The equity fund which is designed to give the investor a high level of current
income along with some steady capital appreciation. AggressiveGrowthFundswrong////////
Select the correct Merger and acquisitions deal - Alliance Mutual Fund by Birla
Sun Life
ARP stands for - AutomaticReinvestmentPlans
Stock Exchanges are supervised by sebi
____________ is any person who, acting alone or in combination with another
body corporate , establishes a mutual fund Sponsor////////////wrong
Like Retail Loans, Term Loans also ask for a margin to be contributed by the
borrowing company.: t
Overdraft amount is interest free. : false
A clearing house is managed by : Either of the above
have to profile their high value customers, understand their background and
estimate their current as well as future needs.
For marketing mix decisions, _________can be clubbed together. : Price and
Place :
Banks are like ______________offering the entire range of deposits, investment
services and loans to customers. : Financial supermarkets
According to Marketing as an organizational function, the product / service
has to be designed in accordance with the anticipated market needs,
manufactured and packaged in the way __________ and made available at
places where customer expects it. : Customer demands
Which of these is a distribution Channel used in banking sector? : Branches
DST in Marketing stands for_____. : Direct Selling Teams
In respect of the distribution channel, Risk sharing defines Intermediaries
especially distributors have to invest their resources in a product / brand that
they do not own. : true
________is how a particular brand is perceived, and is important for lifestyle
goods : Image differentiation
In which segmentation is the market divided into segments on the basis of
variables such as age, gender, family size, religion, occupation, income,
education level and social status? : Demographic segmentation
Which of these products is either unknown to the potential customer or the
customer does not actively seek them? : Unsought products
Credit will fall under which P of the marketing mix? : price
Companies spend huge sums of money in deciphering and predicting future
demand trends, _____________________ and figuring out deep rooted cultural,
social and psychological factors which affect consumption patterns. :
Understanding consumer buying behavior
Needs are __________ and cannot be created. : Pre-existent
_______ is defined as processes a consumer uses to make purchasing usage
and disposal decisions and also encompasses factors that influence purchase
decisions and the product use. : Consumer behavior
Marketing Research includes systematic design, collection, analysis, and
reporting of data and findings specific to a particular product or segment. :
true
Product and place decisions are long term; a company can modify its
products and distribution channel only in the__________ : long run
Select the most appropriate flow in respect to cross selling : Offer most
appropriate Product / Service, Understanding Feedback, Make changes, Close
Sale
Ordering and transaction are value added services, which are now widely
available. : true
__________is the path through which a good or service passes before reaching
the end customer. : Distribution channel
The _________________ is a tool that can be classified in what is known in
marketing parlance, as the four P`s of marketing. : Marketing mix
In market segmentation procedure, which stage is used to gain an insight into
consumer motivations, attitudes, and behaviour? : servey
A __________ job is to understand the needs of customers, shape them into
wants and keep a tab on the potential demand (people who can afford it) for
their product. : marketers
Budget sanctioned for advertising soap will fall under which category? :
promotion
Buyers belonging to a particular segment would display similar buying
behaviour. : false
Sales promotion can be of two types : Directed at consumer and Directed at
channel members
Market segmentation is a four- step procedure survey, analysis, profiling and
selling. :false
Which of these criterion is NOT a pre requisite of effective segmentation?
:Indeterminate
Which advertising is critical in a competitive environment and often involves
pitching one`s own product against the other?Persuasive advertising
An advertisement could emphasize purely on the benefits of the product; this
is called__________. Rational positioning
________ helps marketers understand the customers better and meet the
needs and wants of the chosen segment. : Consumer satisfaction :
Mobile ring tones are an example of __________ . Demands
are responsible not only for stimulating demand but also to influence the
level and timing of demand. : Marketing managers :
What should be the annual fees for a credit card?` What is this an example
of? :service
Image differentiation is how a particular brand is perceived, and is important
for lifestyle goods. :true
_ are shaped by culture and individual orientation. :demands
Which advertising is useful in a mature product segment, where people have
developed tastes? :reminder
includes basic physical human needs of food, clothing, shelter and
psychological needs of entertainment, friendship and self-esteem. :needs
is difficult and each customer may experience variability in service. : Quality
control
needs to have good features, as also trained personnel who can handle
queries and convince customers.: Sales personnel
In respect to the distribution channels, it makes sound economic logic for the
producer to delegate a part of distribution job to the___ :intermediary
Marketing managers are responsible not only for stimulating demand but also
to influence the level and ______of demand. :timing
A free body massage on an airline is an example of a :service
A savings account customer visiting a branch for a cash withdrawal can be
sold fixed deposits, gold coins, home loans or credit cards refers to______.
Cross selling
Marketing is the task of creating, communicating, promoting, and delivering
goods and services to satisfy customers. : true
Which of the following does NOT fall under the Promotion Mix tools? : image
differentiation
is easy to price and market it to the customer. : service
The relationship manager also plays the role of a ______to his client. :
Financial advisor
In market segmentation procedure, which stage uses statistical data
reduction techniques and other advanced data analysis? :analysis
-In respect to the relationship management and cross selling, identify the
incorrect explanation
-For marketing mix decisions, _________can be clubbed together.
-Ordering and transaction are value added services, which are now widely
available.
.
-Buyers belonging to a particular segment would display similar buying
behaviour.
-___________ helps marketers understand the customers better and meet the
needs and wants of the chosen segment.
-Mobile ring tones are an example of __________ .
-In _____________, industries have few competitive advantages and each is
small. It is difficult to differentiate on product as well as cost.
-Which of these are high involvement products, where customer is willing to
put effort in shopping and is unlikely to accept substitutes?
-`When soft drinks sales tend to dip during monsoons and winters, novel
schemes have to be invented to sustain volumes.` This is an example of
which team putting in an effort?
-According to consumer behaviour, which of the questions is NOT relevant to
the corresponding consumer behaviour
An investor who subcribes for the unit or fund of a mutual fund is called as
Unit Holder
Valuation date is the date on which the fund calculates the value of its both
Offer document is issued only once for closed end fund True
Fund managers always strive to include only traded or liquid securities in
their portfolios true
Incase the EPS is negativeEPS value for that year is taken as zero for arriving
at capitalised earnings
The income Tax Act,_____ lays down the tax provisions governing mutuals
funds 1961
Second phase of mutual fund history in India is considered to be 1987-1993
A fund may sell new units at a price that is different from the NAV true
US-64 stands for unit scheme 64
How many new schemes were lunched by UTI during 1981 and 1984 nine
false
The offer document must contain 13
Tax- exempt and Non Tax-exempt is one another form mutual fund
classification true
Fair value is determined based on market cost
Fund`s NAV is affected by 234
Net Asset Value is equivalent to 2
What is SEBI gov.
Mutual funds aim at maximising returns while keeping the risk to a tolerable
level. True
KIM stands forKey Information Memorandum
The ______________ are the primary guardians of the unit holders fund and
assetsFund Manager
_________________ stocks are shares of companies whose earnings are related
with the state of economyGrowth Stocks
_______________ is one of the most important source of information for a
prospective investor offer doc.
Which period is considered to be the third phase in the history of mutual fund
in India 93-96
________________ have a narrow portfolio orientation and invest in only
companies that meet pre-defined criteria.Speciality Funds
Following are the three ways by which fund sales expenses are covered by
the investorsEntry load, deferred load and exit load
Which of the following is correct for the custodianHas to takecare of the
physical securities
Closed -end fundsdoesn`t allow user to buy or redeem units directly from the
funds
SEBI was constituted in which year 1992
The following are the distribution channel for Mutual Fund Companies 34
Which of the following is Trueof Mutual Fund Investor all
Which of the following is appropriate for Closed -end funds 1
Select the correct Merger and acquisitions deal 1
Diversified Debts Funds are 12
Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same 10
When an investor move from Debt Funds category to Equity funds , they may
face 24
What is Fair ValueValue of a security that is realistic and not based on any
arbitrary methodology
Which of the following is low risk category mutual fund345
Ownership issue of Asset Management Companies is governed by rbi
The summary information of the Offer Document informs about the 12
Bse
Only A and B
All buy orders through an agent do not become valid till the fund accepts and
confirms the orders
true
What is a Mutualnd?
A Trust that pools the savings of a number of investors.Price known to the
invefstor before any transaction
It is compulsory to use fund agents/intermediaries for investing MFs false
The value of funds net assets is Rs. 1000. Mr. Singh owns 3 units of Face
Value of Rs. 10. The Value of his ownership isNot Possible to calculate unless
more information is given
The apparent tenor of the instrument should be as per drawer`s intention and
instructions : false\\\\\\TRUE\\\\\\
What does the word `Account payee` means? : Direction to the collecting
bank that the cheque should be collected only for the payee\\\\\\\\
What is the penalty given to drawer in as per Section 138, when the cheque
is dishonoured? : The drawer may be imprisoned for up to one year or asked
to pay a fine of up to twice the amount of the cheque or both
What are the conditions which attract the penalty? : The dishonor of the
cheque should be on account of insufficiency of funds : courts have imposed
penalty for return of cheques due to stop payment instructions also on being
convinced that the stop payment instructions were given deliberately to
avoid payment
Which of the following do not restrict the negotiability or transferability of the
cheque : none of abve
The promissor is maker and the promisee is called as payee.The former
is________while the latter is the ___________ : Debtor and creditor
The promise to pay should be unconditional : yes
Which of the following are the three negotiable instruments? : 1.3.4
The provision of Sec 138 of the NI ACT came into effect from :1.4.1989
Mr.Arunkumar gives a cheque dated 1st Jan 2006,but other party presented
only after 12 months,is it valid cheque : No,It is stale cheque
n case of Bills of exchange, the drawer is called the________and in case of
promissory notes the drawer is called the______himself : credot and debtor
Any change, which alters the business effect of an instrument of cheque is
called : material alteration
MICR stands for : Magnetic Ink Character Reader
The lenders take post dated cheques in repayment of the loan because of :
Legal liability for non paymnet of cheques\\\\\\\\
In the bills of exchange, person liable to pay the money is called as the :
drawer\\\\\\\\Drawee
What is forgery of the cheque? : If any person other than the customer
himself, without his specific authority to sign, signs by copying customer`s
signature with the intention to prejudice that customer
A usance bill has to be `accepted` by the drawee or debtor before it becomes
_________ invalid\\\\\\\Correct\\\\\\\Valid
What is the transferee or the `holder` of the instrument called : The owner of
the instrument
State true /false When a cheque is crossed to more than one banker, the
paying banker will refuse payment : true
In case of Bills of exchange,the due date is calculated after
adding______________of __days to the usance period Grace period ,3
What are the methods to write a usance bill : Three months from date,
pay------To whom the promissory note payment is to be made? : payee
The duties of collecting banker can be : 2345
When the amount of the cheque is large ,the bank asks for identity proof of
the bearer or contact the drawer on the phone numbers available on bank
records to confirm _______ of the cheque. : Confirmation\\\\\\\
What are the advantages of cross cheques? : 123
If the amount stated in the cheque is different in words and figures, the
amount in words cannot be paid : false
Section 31 of the NI Act defines the duty of the paying banker to honour
cheques issued by the ________ having sufficient funds available for payment :
drawer
When a cheque being presented for payment, the following needs to be
checked to confirm that the cheque is in order : 113467
The requirement of endorsement should be : Unbroken and regular
The amounts of cheque in words and figures should tally : true
If a cheque is crossed and restricted, its mode of payment is : all\\\\\\\\wrong
Who issues printed chequebooks for use by its customers? : banks
In case of Bills of exchange,a usance bill has to be stamped with
__________________ as per stamp act. Non judicial
Which of the features are not considered as condition? : crossing cheue
In the promissory note, if `monthly rests` is not paid
immediately,______________will be payable by the drawer : Compound interest
Stale cheque can be paid if the cheque is dated more than 6 months : no
If both order or bearer is written on an instrument, it will be treated as
:bearer
Which type of cheques do not grant an authority to debit the account of the
customer till the date arrives? : Post dated cheques
To confirm the date of the cheque presented for payment,the bank has to
check whether it is : both
Who can cross the cheque? : holder og the cheque
If accounts are jointly operated,the alterations should be signed by all the
authorised signatories as per the operating instructions :true
What are the words, `for value received` in a promissory note and bill of
exchange considered as : Consideration by the drawer \\\\\\\\\Affirmation by
the drawer
The usual form of signature in case of limited companies is as follows : For
and on behalf of Company`s name (signed)
Director
The payee can give notice of dishonour within______days : 15
The payee can treat the bill as ___________ by non-acceptance, if the bill is not
accepted within 48 hours. Honoured later\\\\\\\\\\Honoured\\\\\\\Dishonoured
If a cheque is torn in one corner and is received from another bank, the
presenting bank has to : put a stamp reading `Mutilation Guaranteed, Please
Pay` and signed the guarantee, the cheque can be paid
Mr.Prakash is holding the bearer instrument, can he claim the amount from
the drawee. : Any one holding the bearer instrument, can claim the amount
from the drawer\\\\\\\\\Any one holding the bearer instrument, can claim the
amount from anybody\\\\\\\\\\
Current account holder can apply for bearer cheque book : true
Who gets `discharged` from his obligations on payment to the holder in due
course? :customer\\\\\\\\\The receiver\\\\\\\The creditor\\\\\\
An order instrument can be transferred by endorsement and delivery
whereasa a ________ instrument can be transferred by mere delivery : Bearer
instrument
Who should date the Cheque? :drawer
A cheque which been circulating for more than six months from the date on
the cheque is considered _____________and cannot be paid. It can be paid only
after it is revalidated by the drawer. :stale
A payee should not be a certain person True or false : false
-The payee can treat the bill as ___________ by non-acceptance, if the bill is
not accepted within 48 hours.
-Who gets `discharged` from his obligations on payment to the holder in due
course?
-What has all the qualities of a negotiable instrument which is not listed in
Negotiable Instrument Act?
-When a cheque is made payable to Mr.X or bearer, the payee can transfer
the instrument to another person by merely handing it over to him or mere
`delivery`.
n the bills of exchange, person liable to pay the money is called as the
:drawee
A stop payment request should contain details like : all
The cheque number and code number of the bank and branch are printed in
__________________________to facilitate processing of cheques through
automated reader sorter machines. :magnetic ink
As per NI Act, cheques are not payable only at the branch where the account
is held :false\\\\\\\
A holder can delete or cancel an existing crossing : no
If a cheque is stopped by the drawer,the bank cannot make___________
:paymt of cheque
Banks make physical presentation of bills : false
Section 123 of the NI ACT defines ;general
Who has to give `notice of dishonour` to drawer in case of dishonour by non
payment :drawee
The procedure of re-presenting the bill to the drawee through a lawyer and
getting the fact of dishonour confirmed is called :protese
Which sec of NI Act requires that presentment for payment must be made on
a working day within banking hours :85\\\\\\wrong
--------------------------------------------------------------------------------------------------------------------------Section: 1. Negotiable Instruments Act
---------------------------------------------------------------------------------------------------------------------------As per NI Act, cheques are not payable only at the branch where the account
is held
-Mr.Prakash is holding the bearer instrument, can he claim the amount from
the drawee.
-________ is defined as a bill of exchange drawn on a specified banker and not
expressed to be payable otherwise than on demand?:-None of the
above\\\\\\\\\Demand draft\\\\\\\\
-If a cheque is crossed and restricted, its mode of payment is
-Which sec of NI Act requires that presentment for payment must be made on
a working day within banking hours
In case of Bills of exchange, the drawer is called the________and in case of
promissory notes the drawer is called the______himself:-Cashier and
receiver\\\\\\\\\Banker and customer\\\\\\\Debtor and creditor\\\\\\Creditor and
debtor
The cheques executed by a partner is always signed on behalf of the firm so
as to bind the firm:-When it is need\\\\\\\\\
The promise to pay whenever payee demands payment, is called:-All of the
above\\\\\\\Usance promissory note
The date in the promissory note should be in left corner:-TRUE
All alterations on cheques should be authenticated by:-Full signature of the
drawer of the instrument
Who can `transfer` an order instrument by `endorsing` it?:-All of the
above\\\\\\\
A person who draws a Bill of exchange is known as the ___________:Drawee\\\\\\\Debtor\\\\\\\
A bill of exchange contains an:-Order
Special crossing is defined in Sec___of the NI ACT:-Sec 124
If the endorser merely signs his name without specifying the name of the
person to whom payment must be made, it is called:-All of the
above\\\\\\\\\Full Endorsement\\\\\\\\\\
The debtor is duty bound to make payment to the holder in due course who
`presents` the instrument to him for payment:-TRUE
What is not required for transfering the bearer instrument?:-Endorsement
Without the signature ,the cheque is:-Not Valid
What is meant by crossing of cheque?Putting lines on the left top corner of
the face of the cheque
What words are printed on the cheques issued to savings account
customers ?:-`Or order`\\\\\\\\`Or bearer`
In what all ways a customer can stop the payment of cheque?:-Both a and
b\\\\\\By consent of payee\\\\\
If a person promises to supply goods, it is not a promissory note:-True,it
should be to pay money to another person not goods
Who signs the promissory notes?:-Signed by the promissory or the person
who makes promise
If a cheque is crossed, the paying banker cannot pay cash across the
counter:-TRUE
A usance promissory note has to be stamped by affixing non-judicial stamps
of requisite value, as per __________ActStamp
Who gets a better title than the transferor:-A payment in due course\\\\\\\\A
drawer in due course\\\\\\\
What is Promissory Notes?:-All of the above\\\\\\\An instrument in writing
containing an unconditional promise signed by the maker to pay a certain
sum of money to a certain person or to the bearer of the instrument\\\\\\\\\
The payee of the order can make the instrument payable to another person
by writing on the back of the cheque `Pay Mr.x________ or order` and putting
his signature below it. Such a notation on the back of the cheque is called
an:-Endorsement
A negotiable instrument must be:-Conditional\\\\\\\\\wrong
What is cheque?:-A cheque is a promise from the account holder to his bank
to pay a certain sum of money to the person named in the cheque\\\\\\\\A
cheque is an instruction from the account holder to his bank to pay a certain
sum of money to the person named in the cheque
State some of the reasons for return of cheque:-134
If the bill is on due date the payee of a usance bill will need a confirmation
from the _________:-Debtor and creditor\\\\\\\Payee\\\\\\Creditor\\\\\\\\
Which sections of the NI Act defines crossing?:-Section 143 and 341\\\\\\\\\
A stop payment request can be given by:-All of the above
Proving lack of consideration is on the drawer which can prompt the lender to
take _________ cheques from their borrowers:-All of the above\\\\\\\\
Payment of a cheque after banking hours is a payment in due course:Yes\\\\\\\\No
A holder of a cheque putting a date on an undated cheque is termed as
alteration of cheque:-No
State whether the statement is true or false A conditional promissory note or
bill of exchange or cheque is a negotiable instrument:-FALSE
The drawee of a cheque is__________:-Bank
______ is necessary when there is contract or agreement between two
persons.:-Affirmation\\\\\\\\\
If the bills of exchange is accepted it has to be presented to________ on due
date for the payment:-Drawer\\\\\\\\Drawee
Where is endorsement made?:-All of the above\\\\\\\\Endorsement is made on
the back of instrument
If the account is operated by an authorized agent then cheque should
contain:-a `per pro` signature
If the drawees name is not mentioned in cheque it is:-Valid
cheque\\\\\\\\\Invalid cheque
If the cheque is mutilated or torn by accident, the drawer has to confirm in
________________that the cheque can be paid:-13
If a bearer cheque is missing,and the person who found out in favour of
someone else, delivers it to a shop keeper, in payment of some purchase, the
shop keeper becomes a holder in due course in case he did not know that the
cheque had been missing:-None of the above\\\\\\\\\\The debtor is duty bound
to make payment to the holder in due course who `presents` the instrument
to him for payment
Choose the types of material alteration from the following:-3456
the order of, a certain person or to the bearer of the instrument is called:-All
of the above\\\\\\\\wrong
What amounts to material alteration?:-A holder cannot delete or cancel an
existing crossing
Who issues the currency notes?:-The Governor of the Reserve Bank of India
An acknowledgement is issued to the customer giving the date and time of
receiving the instruction to prevent any dispute in future:-FALSE\\\\\\TRUE
It is necessary to check if the signature corresponds to the signature on
record by the banker:-TRUE
Current account holder`s cheques are printed with the word____________:-`Or
bearer`\\\\\\\\\\wrong
If a cheque is dishonoured, ___________ action can be taken against the
drawer:-Civil\\\\\\\
What is usance promissory note?:-Both b and c
Mr.Hari issues a cheque to Mr.Ram and it is dishonoured, hence here Ram
can file a ________against Hari:-Suit
If the signature is forged, then no statutory protection is available to the bank
for payment in due course. This is accordance with _______ (section of ACT)?:Sec 123\\\\\\wrong
In case of legal entities, the cheques should be signed for and on behalf of
the entity. This is done by putting a ____________carrying the name of the
entity and the position of the signatory:-Rubber stamp
Essential information that the customer must fill up in an Account Opening
Form includes all of these, except : Nominee details
No value dating should be permitted for renewal if the deposit if overdue by
more than ____ days : 30
If a customer has not received his cheque book due to address it is returned
to? :RMR
Where is the Internet Banking request form sent to processing for a
standalone Branch? : It is processed at the branch by doing FTMMNT in
Finacle
The CSO should smile, greet and politely offer help to the customer at the
Account Opening Desk. : FALSE
At the time of account opening the customer should sign the form in front of
the CSO who in turn would counter-sign. : TRUE
The AOF should be filled using a ________ colour pen only. :BLACK
KYC guidelines are important for the folowing reasons, except : To build a
customers database for cross-selling
If a customer comes to the cash counter with a bearer cheque do we need to
check his identity? : NO
For a Senior Citizen account, any of the following documents can be accepted
as an age proof, except : Last employer`s relieving letter
A customer can not have multiple relationships with the bank. Each customer
can have only one unique CUST ID. : TRUE
After BOM securitizes and approves the form, CSO enters the form in
____________ and forwards the form
to RPC for further processing. : RELIS
The following are a valid combination of documents for proof of identity and
proof of address, except :Copy of NSC certificate as proof of identity and a
credit card statement as proof of address
Atul`s FD has been matured on 10th October 2005 he has approached the
branch on 13th November 2005 for Value dated renewal. Can the FD be
renewed from 10th October 2005? : NO
--------------------------------------------------------------------------------------------------------------------------Section: 1. Retail Branch Operations - Account Opening
---------------------------------------------------------------------------------------------------------------------------If there is any overwriting on the relationship form, the CSO should sign
there to indicate that the correction was made in his presence.
--A customer can not have multiple relationships with the bank. Each
customer can have only one unique CUST ID.
---------------------------------------------------------------------------------------------------------------------------
Delay beyond a fortnight for issuance of duplicate draft, banks have to pay
interest at the _____________rate applicable in order to compensate the
customer for such delay.Savings
In pay order the issuing branch and the drawee branch are different? : FALSE
Which of the following do you think are advantages that Drafts present to the
Bank? :Physical risk of carrying cash from one location to another\\\\\\\\
The option to be used for doing RTGS at branch is : RTGSH\\\\\
--------------------------------------------------------------------------------------------------------------------------Section: 1. Retail Branch Operations Remittance
---------------------------------------------------------------------------------------------------------------------------Signature of two CSMs is required on draft for amount greater than
-Which of the following do you think are advantages that Drafts present to the
Bank?
-The option to be used for doing RTGS at branch is
-The RTGS timings at branch at Saturday is
The minimum amount for funds transfer through RTGS is : NO LOMIT\\\\\
The general principle involved for transfer is : first debit then credit
What is the command used in i-core for movement of inventory? : IMC
What does the words OC represent in the security box on the left side of the
draft : Amounts from 1000000 to 9999999
---------------------------------------------------------------------------------------------------------------------------
1 Lakh
all of the above
Under Call money market funds are transacted for the period between 2 to 14
days
FALSE
What does NPA stand for
Foreign banks do not require the permission of the RBI to set up a branch in
India as they already have a branch abroad
FALSE
Who decides the PLR for each Bank
Bank`s themselves
For what kind of accounts do Banks have to make provision in their Balance
sheet
All of the above
ICICI Bank is a `Self Certified Self Certified Syndicate Banks under the
__________ process.
ASBA
ECB up to USD 20 million can have call\put option provided the minimum
average maturity of 4 years is complied before exercising call\put option.
FALSE
RBI approval is not required for shifting of place of business within the same
city
TRUE
When do you classify an asset as NPA
repayment for more than 90 days
FALSE
Inter-bank security transactions can be put through with the help of brokers,
provided board approval is taken
FALSE
The Bank is required to comply with the circulars issued by NSDL and CDSL
from time to time.
TRUE
Regulation of Banks is important because
3.5% p.a.
Bank guarantee can be issued for a period exceeding 10 years as per board
approved policy
TRUE
As a listed company, the Bank is required to make periodic disclosures under
SEBI regulations and guidelines applicable to a listed company.
TRUE
Ready forward contracts may be undertaken only in
ICICI Bank cannot give rupee loan for buy back of shares.
7 days
Can Bank take pledge of shares of a financial services company without RBI
approval for loans given to NBFC
NO
While giving bank guarantee for stock brokers in favour of stock exchange,
the following criteria should be met
All of the above
In respect of guarantee issued by one bank favouring another bank
The guaranteeing bank should assume a funded exposure of at least
10% of the exposure guaranteed
ICICI Bank is a Trading and Clearing member (TCM) of the Currency Futures
Segment of BSE, NSE and MCX and is thereby registered as a `Trading and
Clearing member of the Currency Derivatives Segment` under the SEBI
(Stock Brokers and Sub-Brokers) Regulations
TRUE
As an issuer of license, the RBI CANNOT do the following
license without much review
Issue the
all of the
Banks are prohibited from granting fresh loans or renewing existing loans of
Rupees 100 lakhs or below against NR(E)RA and FCNR(B) deposits either to
the depositors or third parties.
FALSE
What does SLR stand for
TRUE
RBI has the sole authority of issuing all the currency in the country. Is this
statement correct
Yes
This ability makes the power of banks to influence the working of the
economy tremendous.
Create credit
What does section 8 of the BR Act define
business which the Bank is not permitted to undertake
Defines the
FALSE
RBI
ECB and
Capital
Does RBI have powers to choose/ remove any director, executive director and
chairman
yes
Banks can grant Bridge loans\interim finance to NBFC`s
FALSE
Buyer`s credit period is permissible up to ____ year for non capital goods and
less than ______ year for capital goods from the date of shipment
1 and 3
The Cash Reserve Ratio is an important tool for RBI to
the above
All of
End use monitoring mechanisms mentioned in Credit and Recovery Policy can
be monitored by
All of the above
The maximum amount of ECB which can be raised under the automatic route
by a corporate during a financial year is
USD 500 million or
equivalent
Bank`s exposure to leasing, hire purchase and factoring should not exceed
10% of total advances for each of the activities
What are substandard accounts
Accounts which has remained
NPA for a period less than or equal to 12 months
How does RBI use CRR to impact the liquidity in the economy
of the above
RBI is owned by
Both
By the Government
Only a, b and c
Borrowings
false
Business
Black
All of these
For Deposits of Rs.1.00 crore or more, Treasury quotes special rates every
day and interest rate applicable for the corresponding slab prevailing on the
date of receipt of instructions for renewal will apply.
TRUE
Is the presence of the customer required while handing over the IKIT for his
account ?
Yes, as his acknowledgement has to be taken on the IKIT
Mr. Seth approaches the Fixed Deposit desk at Kandivli Branch and expresses
his wish to open an account with Dadar Branch, can his form be accepted ?
Yes, the form can be collected at any of the branches and send
across to the branch where the customer wants to open the FD
The CSO should smile, greet and politely offer help to the customer at the
Account Opening Desk.
FALSE
In case of a FD that had matured 1 week back and the customer wants to
renew it from the date of maturity, can the FD be renewed?
Yes
A cumulative FD is one where the Interest is_____ quarterly
Reinvested
Quantum Optima Column must be filled up if the customer is opening a FD.
FALSE
No value dating should be permitted for renewal if the deposit if overdue by
more than ____ days
30
A Power of Attorney / mandate holders can sign and commence a
relationship.
FALSE
In case it`s a joint account, all the account holders need to sign the
nomination instructions.
TRUE
Mr. Mani wants to open a SB account with your bank as he is been recently
transferred to Mumbai, but does not have any address proof, how will you
help him
He can get a letter from his employer confirming hi
residential address which will act as a address proof
A customer wants to open a Savings Account on 1st January 2008, is carrying
a valid Identity Proof but the Address Proof he is carrying is a Telephone bill
for the month of July 2007. Would you accept the bill as a valid Address Proof?
NO
A customer has taken a Home Loan from ICICI Bank and wants 3 cheque
books to be issued to him for issuance of post dated chqs. Can we issue
multiple chequebooks to the customer?
Yes, We can issue him
multiple cheque books, only the CSO needs to write the reason for issue of
multiple cheque books at the reverse of the requisition slip and take
authorisation from the Bm\Bom
At the time of account opening the customer should sign the form in front of
the CSO who in turn would counter-sign.
TRUE
If there is any overwriting on the relationship form, the CSO should sign there
to indicate that the correction was made in his presence.
FALSE////true
Mr.Sahay has approached your desk for opening a Joint Young Star account
with his daughter. Will you accept the form?
No, In a youngstar
account mother only can be the joint holder in the account and not father.
Father can be a guardian but not a joint applicant
What are charges taken for reissue of a card?
200
Sachin wants to open an FD, he has his passport as the proof of Identity but
the address on his passport is not updated. Will he be able to open the FD
with said documents.
He will reject the FD for non availability of
proof of funds.
After BOM securitizes and approves the form, CSO enters the form in
____________ and forwards the form
to RPC for further processing.
RELIS
If a customer comes to the cash counter with a bearer cheque do we need to
check his identity?
NO
State the first thing the CSO needs to do before beginning the shift for
Account Opening desk
Collect pre-designated number of Ikits
from CSM
Cash can be accepted at the time of account opening, only if there is an
_______
Introduction
Which stamp has to be affixed on the photocopy of the documents for
account opening by the CSO
Verified with Original stamp
Please tick from the following the checks required to be done before
accepting a account opening cheque
All of these
No value dating is permitted for deposits of Rs. 1.00 crore or more
Yes
How is the address change done by standalone branches ?
at Branch
Done
Form
The following are a valid combination of documents for proof of identity and
proof of address, except
Driving license as proof of identity and
telepho
ne bill as proof of address\\\\\\\\\\Copy of NSC certificate as proof
of identity and a credit card statement as proof of address
For a Senior Citizen account, any of the following documents can be accepted
as an age proof, except
LIC Policy\\\\\\\\\Secondary School Leaving
Certificate indicating Date of Birth
Which of the following stands True?
Pan no. is mandatory if FDR
opened by cheque of Rs.50000\- and above \\\\\\\\\\
KYC guidelines are important for the folowing reasons, except
To
confirm the identity of the customer and avoid fraudulent a\c opening
To know more about the customer.\\\\\\\\\\To build a customers database
for cross-selling
Essential information that the customer must fill up in an Account Opening
Form includes all of these, except
PAN Number or Form
60/61\\\\\\\Name, as matching with the ID proof\\\\\\\\Nominee details
An account holder has to attach a proof of address to change the account
address if the account is less than ______ months old
3\\\\\\6
Atul`s FD has been matured on 10th October 2005 he has approached the
branch on 13th November 2005 for Value dated renewal. Can the FD be
renewed from 10th October 2005?:-No
For Deposits of Rs.1.00 crore or more, value date will be the date of maturity,
irrespective of the receipt of customer instructions for renewal.:TRUE\\\\\\\false
A customer can not have multiple relationships with the bank. Each customer
can have only one unique CUST ID.:-TRUE\\\\\\\\false
If a customer has not received his cheque book due to address it is returned
to?:-BRANCH
Strong Room
While tallying the physical cash balance, the value of mutilated note
is to be taken as per the face value of the note?
FALSE
At the start of day`s\shift`s operation the teller needs to transfer
funds to his/her teller account from the main cash account. This is
done after logging into _____________.
Finacle (I-Core)
For a cash payment transaction, the cheque can not be
Crossed Cheque
Discontinuance of re-issuance of Bank notes of Rs. 500
denominations 1996 Mahatma Gandhi Series is a part of clean note
policy
Yes
A Branch receives a cheque for payment from a current account
where the mode of operation is jointly, there are some alterations
made on the cheque which are signed only by one person, can the
cashier make the payment ?
No, as the MOP is joint any
alteration has to be signed jointly
_______ Are the store houses where bank notes and coins are stocked
on behalf of the RBI.
ICMC
Why is there a provision of Cash Vault grill door to locked from
inside ?
It is required as a security measure while removing
cash at the beginning of the day and at the end of the day
At the time of cash opening, When the vault is being opened by
Customer Service Manager and the main Cashier, where should the
guard be posted?
At the door of the branch
Branch need to submit cash verification report online to the
corporate office on a _____ basis.
MONTHLY
All of these
`Please Pay
Putting the
If a cheque bears across its face, just 2 parallel line or words `and
company` between the lines, the crossing type is called
General Crossing
Soiled and Mutilated notes can be exchanged at the counter after
filling up a Currency Exchange Form.
FASLE
The cash received stamp needs to be fixed at _______ places across
the pay-in slip.
3
The following are examples of material alterations, except
Alteration in the signature of the account holder
________________________ summarizes the cash entries of the day\ shift.
Cash Balancing Register
The vault keys are under dual custody of the cash officer and CSM, Is
this true?
-Which account is to be debited by the teller in I core while remiiting
cash to ICMC ?
-The movement of keys has to be recorded in which register?
-If `Self-Cheque` is presented by a third party, then it is to be
treated as a third party payment. State true or false?
-The cashier has to sort notes into ____ and _____ series notes.
-In which of the below cases, it is mandatory to collect a letter from
the customer mentioning the source of cash\reason of cash
withdrawl?
-Identification mark security feature has been introduced in all the
Gandhi series notes except?
-If the account holder sign either on the face or the back of the
instrument indicating that the money is to be paid to anyone other
than himself, it is called ______________
-As per RBI guidelines DD or BC cannot be made against cash above
an amount of Rs._________
Strong Room
While tallying the physical cash balance, the value of mutilated note
is to be taken as per the face value of the note?
FALSE
At the start of day`s\shift`s operation the teller needs to transfer
funds to his/her teller account from the main cash account. This is
done after logging into _____________.
Finacle (I-Core)
For a cash payment transaction, the cheque can not be
Crossed Cheque
Discontinuance of re-issuance of Bank notes of Rs. 500
denominations 1996 Mahatma Gandhi Series is a part of clean note
policy
Yes
A Branch receives a cheque for payment from a current account
where the mode of operation is jointly, there are some alterations
made on the cheque which are signed only by one person, can the
cashier make the payment ?
No, as the MOP is joint any
alteration has to be signed jointly
_______ Are the store houses where bank notes and coins are stocked
on behalf of the RBI.
ICMC
Why is there a provision of Cash Vault grill door to locked from
inside ?
It is required as a security measure while removing
cash at the beginning of the day and at the end of the day
At the time of cash opening, When the vault is being opened by
Customer Service Manager and the main Cashier, where should the
guard be posted?
At the door of the branch
Branch need to submit cash verification report online to the
corporate office on a _____ basis.
MONTHLY
Payment against Order Cheque requires an essential check besides
the other required in case of any self\bearer cheque payment. That
is
Check the Id. Proof of the customer withdrawing cash
All of these
Putting the
If a cheque bears across its face, just 2 parallel line or words `and
company` between the lines, the crossing type is called
General Crossing
Soiled and Mutilated notes can be exchanged at the counter after
filling up a Currency Exchange Form.
FASLE
The cash received stamp needs to be fixed at _______ places across
the pay-in slip.
3
The following are examples of material alterations, except
Alteration in the signature of the account holder
________________________ summarizes the cash entries of the day\ shift.
Cash Balancing Register
In home loans two technicals are required where the property value is more
than - = 50 Lacs//75 Lacs//100 Lacs
ALL home improvement disbursement should be completed within = 12
months of accepting the first disbursement of the Home Improvement Loan.
LRD Loans are extended only for purchasing, constructing, or extending
new/existing flat/house = TRUE//FALSE
The maximum tenure of an ICICI Bank Home Improvement Loan is = 20 years
for salaried/SEPs and 15 years for SENPs.// 20 years for all applicants//10
years for salaried/SEPs and 5 years for SENPs.
Minimum Loan Amount we can fund is Auto Loans is = 1,00,000//150000
FOIR should not exceed 50 % in case of Salaried customers of Auto Loans =
TRUE
Besides being used to buy land, a Land Loan can also be taken = // to buy
industrial land.///wrong//////real-estate///wrong
MrNagesh Shah, a Dubai-based NRI businessman, has applied for aRs 25Lacs
NRI Loan, repayable in 8 years at the Andheri Branch during his visit to India.
To be eligible for the loan, his income should be a minimum of = 42,000
Dhms.//36000//36,000 Dhms.//NONE//30
Which is a key feature of Personal Loans = ALL OF THE ABOVE
Maximum Loan amount in Auto Loans is =Case to Case Basis
What is the maximim tenure of Personal loan in case of super prime
companies = 60//72 months//12//48
If a customer is living in a rented house and has applied for an auto loan,
minimum residence stability should be 1 year = TRUE
Balance Transfer is a = three-stage process..
The NRI Loan amounts range from = Rs 5 Lacs to Rs 1 crore.
Which of the following cannot take a Top-Up Loan? = an existing Home Loan
customer//an existing Balance Transfer customer
The loan offered to raise funds against the expected future rentals of self
owned residential property is known as - = Loan against future rentals//Lease
Rental Discounting
The minimum loan amount offered is Rs ______ in a Personal Loans =
20000//15000///////
Private Limited companies are not eligible for Auto Loans = FALSE//Can`t
Say//TRUE
The minimum age eligibility criterion for the Personal Loan is _____ Years for
employees working in Elite company = 23 yrs
Maximum Age of Salaried customer in Auto Loans is 58 years TRUE
The maximum LRD Loan amount sanctioned does not depend on the = Net
NPV of the future expected rentals./////////
Minimum educational criteria for salaried applicant working with a Super
Prime company is = Post graduate
Rashi is working with TCS for last 6 months and is 23 years old. Before that
she was working as a Self Employed for last 1 year. She is not eligible for the
personal loan because = Total work experience is less than 2 years
Minimum current employment stability required in case of Auto loans is = //1
Bank statements for how many months are required ? = Minimum 3 months
The maximum possible tenure of Top-Up Loan under Option IV is = //5 years.
To be eligible for a HEL a salaried customer should have a minimum income
of = Rs 3 Lacs p.a.//Rs 2 Lacs p.a.//Rs. 2.4 Lacs p.a.
MrRanganathan had taken a car loan from HDFC Bank to buy a Honda City.
He is a retired professional who is living on his investments. His application
for Personal loan on the basis of auto loan repayment track has been declined
because = We do not give personal loan on repayment of loan from banks
other than ICICI bank//He is a retired professional
The maximum tenure of LRD Loan = is 10 years.///////15years///////
The Home Equity Loan ranges from = Rs 5 Lacs to Rs 50 Lacsswrong
Minimum Tenure in Auto Loans is 12 months =TRUE
Auto Loans comes under secured loans = TRUE
What is the maximum loan amount for employees of super prime companies
= 8 Lacs
Minimum Age required for Salaried customer having a salary account with
ICICI Bank in Auto Loans is = 23
Private Limited companies are not eligible for Auto Loans =TRUE
Mr. MihirMallick is working for IBM India (Elite Company) for last 3 years and
is drawing a monthly salary of Rs. 32000. He is an Indian resident and wants
to apply for PL for 4 years. What will be his eligibility? = 520000//160000//32
Minimum Age required for Self Employed in case of Auto Loan is25
years//28<<<<<<<<
The maximum tenure of a Land Loan is = 20 years for salaried individuals
and Self-Employed Professionals (SEPs), and 15 years for Self-Employed NonProfessionals (SENPs).// 20 years for salaried individuals and Self-Employed
Professionals (SEPs) and 15 year for Self-Employed Non-Professionals (SENPs)
retail and 10 years to SENP non-retail.
Margin is = the difference between the prevailing ROI and the ROI at which
the customer took the loan.// the difference between the PEMI and EMI.// the
difference between the base rate and the actual ROI charged to the customer.
Which of the following use can Personal Loan be availed for = ALL
The actual ROI paid by the customer changes in accordance with the changes
in = Base rate
Mr Shah is a self employed, having own house and shop for last 7 years. He
has applied for a loan on Honda city for 5 years. His age is 61 years. Is he
eligbile for the loan. =YES//NO
In Auto Loans, customer has to provide permanent ownership proof, if he/she
is living in a rented residence = TRUE
AQB should be greater than 1 time the proposed EMI in case of salaried
customer applying for Auto Loan = TRUE
MrShayam Sunder is working with Elite company and he has applied for a
auto loan. What is the minimum income required if he is applied in CAT II
State = 3 lacs//2 lacs//1.5 lacs//2.5
The square feet rate cap for estimating the value of property is decided by
the = housing development
authority.Wrong,,,,,,<<<<<<none<<<<<<<<
Maximum Tenure in Auto Loans is = 5 years
The minimum plot size required incase of Land Loan is =600 sq.ft.
What can be the maximum Loan to Rental Value in case of Lease Rental
Discounting product? = 80%//70%///////85
ICICI Bank Home Improvement Loan ranges from Rs 2 Lacs to Rs 50 Lacs. =
TRUE
The maximum possible tenure of a Top-Up Loan under Option II is = 20 years
for salaried, SEPs and SENPs subject to balance term of existing loan.
The Loan offered for buying a commercial property is known as = Home
Loanwrong///commercial<<wrong
The minimum built up area required in case of NRP Loan
is<<<600..wrong<<<800---wrong
Maximum Age for self employed in Auto loans is 65 years = FALSE//TRUE
Bank Account for self employed customer in Auto loans should be of
minimum = 6 months
What is the max tenure of Personal Loan offered to elite customers = 72
months//48
What is the maximum loan amount that can be offered to elite customers =
15 lakhs//10
In Auto Loans PDC are the only repayment method offered to the customer =
TRUE////wrong
The maximum age eligibility criterion for the Personal Loan is _____ Years. =
58 years
Total Number of work experience required is ____ years = 3//2
Residence cum office cases in case of salaried customer applying for auto
loans are not allowed = TRUE
Funds transferred between banks takes place on a_______ basis.-- real time
All transaction details submitted to the RBI server would flow to the
beneficiary bank______. electronically
The RTGS system is maintained and operated by the ___________. -- Reserve
Bank of India///ff
Select the prerequisites which are essential to facilitate RTGS transactions. 24
CIB stands for__________.corporate
RTGS system based on ______________ electronic clearing
Who can effect an RTGS transactions?both
UTR No. stands for _Unique Transaction Reference
______would be the gateway between the bank system and RTGS system.
FINACLE ,FCRMPI
__________ does not come under RTGS tracker process? --Enter ordering
customer name ,Ordering customer A/c number , FISC code ,
As per RBI guidelines, the payee`s bank must credit the payee`s account
within_______ of receiving the credit in its RTGS settlement account. 2 wrong
Normal Clearing Transaction is initiated by ______________-- By person making
paymentBy person receiving payment
The file containing RTGS transaction details for the day would be updated
every______. 2///////wrong//3//ff
Settlement base of RTGS system on ________________ basis Gross
IFSC code contains _________ digit 11
Which of the given cabinets should be selected while exporting the scanned
slip? --NewCTSU_COPS
RTGS system provides a faster funds transfer between banks, which takes
place on a real time basis. T
Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the Omnidocs process? -- NewCtsu_Cops
What is the fourth step in a branch process of Omnidocs? -- Product typeRTGS
RTGS Central Team executes the transaction in ______ and ________ of RTGS.
--B and Cwrong
_________ is the URL for RTGS tracker?
--http//10.16.120.222/rtgstracker/Login.aspx
A second level verification, after checking the RTGS payment worksheet,
should be done in Finacle using _____________. -- Type of transaction, ac no
Who provides PI for accessing the RTGS system to each of the member banks
? RBI
UTR No. stands for -- Unique Terminated Reference,Unique Transaction
Reference
What is the second step in a branch process of Omnidocs?--Select the
template-RTGS .INI
Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the Omnidocs process?
-For a customer to carry out the RTGS transaction, which of the given options
is TRUE?
-UTR No. stands for _________________
Select the channels through which an RTGS transaction can be initiated. ; 2.3
If the customer`s transaction does not exist in the RTGS payments worksheet,
which of the given options is correct? BOTH NONE OF THESE
RTGS system provides a faster funds transfer between banks, which takes
place on a real time basis. : TRUE
The SCO/PBO can make a second level verification in Finacle is done using the
__________ of the customer. : Type of transaction///////wrong
On checking the RTGS payment worksheet, if the transaction exists, it
means? : Transaction has been returned from beneficiary bank
The template used for a RTGS transaction through the Omnidocs process is
_______________.RTGS.INI
The worksheet containing RTGS payments will have _________.: Time of
transaction
In RTGS Central Team, The maker checks the details of the transaction for any
discrepancies with reference to mandatory fields, date, and signature as per
mode of operation and enters the details in __________. Finnacle
A second level verification, after checking the RTGS payment worksheet,
should be done in Finacle using:Account number of the customer
RTGS Transaction is initiated by ______________: By person making payment
For a customer to carry out the RTGS transaction, which of the given options
is TRUE? : AN RTGS serial number//////wrong
What is the link between ICICI Bank`s RTGS Settlement Account and
Beneficiary Bank`s RTGS Settlement Account? : RBI server
Which mediums are available to send the RTGS Instruction slip from the ICICI
Bank Branch to RTGS Central Team (RCT). : 2.3
Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?Enter Account No. of the
customerwrong
Currently, apart from Staffware there are ________ mediums available to send
the RTGS Instruction slip from the ICICI Bank Branch to RTGS Central Team
(RCT). : rwo mediuam
The RTGS system is maintained and operated by the_____. : RBI
What is the full form of RCT? : RTGS central team
What is the fourth step in a branch process of Omnidocs? : Product typeRTGS
RTGS Central Team executes the transaction in ______ and ________ of RTGS.A.
Staffware B. Finacle
C. Participant Interface : A and C
The RTGS system is maintained and operated by the : Reserve Bank of India
Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the Omnidocs process? :
NewCops_Ctsu//////wrong
As per RBI guidelines, the payee`s bank must credit the payee`s account
within_______ of receiving the credit in its RTGS settlement account. : three
hours/////wrong//4//wrong
Which is the correct sequence for exporting a scanned slip? : Export to>
Omnidocs>Export current
What is the full form of PI in RTGS system? : Participant Interface
IFSC stands for _____________: indian Financial System Code
Which of the given options is used to standardize the transaction
procedure? :brps
The SCO/PBO can make a second level verification in Finacle is done using the
__________ of the customer.
-The template used for a RTGS transaction through the Omnidocs process is
_______________.
-A second level verification, after checking the RTGS payment worksheet,
should be done in Finacle using _____________.
-For a customer to carry out the RTGS transaction, which of the given options
is TRUE?
-Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?
-What is the full form of RCT?
-RTGS Central Team executes the transaction in ______ and ________ of RTGS.
A. Staffware
B. Finacle
C. Participant Interface
-Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the NewCtsu_Cops?
-As per RBI guidelines, the payee`s bank must credit the payee`s account
within_______ of receiving the credit in its RTGS settlement account.
-Which of the given options is used to standardize the transaction procedure?
-To submit RTGS request to make a payment, you would be required to
know.Payee name, account number, bank name and IFSC code of payee
branch
-How many ICICI braches enabled for RTGS transactions till Sep, 06?
-After the second level verification by SCO/PBO, the customer is asked to
______________.
If the customer`s transaction does not exist in the RTGS payments worksheet,
which of the given options is correct? : 1.2
To make a payment through RTGS, the customer needs to provide __________
details to the payer. : all
Which interface is used for accessing RTGS system? : pi
What is the third step in a branch process of Omnidocs? : Product type- RTGS
Which of the following fields are filled in for a RTGS transaction through RTGS
Tracker? All
For a customer to carry out the RTGS transaction, which of the given options
is TRUE?
-Settlement base of RTGS system on ________________ basis
-What is the third step in a branch process of Omnidocs?
-RTGS Central Team executes the transaction in ______ and ________ of RTGS.
A. Staffware
B. Finacle
C. Participant Interface
-Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?
-After the second level verification by SCO/PBO, the customer is asked to
______________.
-The template used for a RTGS transaction through the Omnidocs process is
_______________.
Identify the type of question `How do you plan to manage your son`s
financial needs when he is college?`open
How can you help the customer to take action?12
Which of the following statements best describes a benefit? It is the value
that the customer receives
A customer is extremely agitated because he has had to wait for a long time.
How will you respond to the customer. - `Sir, I know the wait is really
frustrating. I can see why you are upset. However, now I will do all I
can to ensure that your problem is promptly resolved.`
How does cross selling help?134
In the final reckoning, buying decisions are based on _____________. (Fill in the
blank) value
When do you cross sell?134
What is cross selling?Identifying customer`s additional needs and
meeting these needs
How can you handle objections due to a misunderstanding?Rephrase the
customer`s concern as a question
A customer `I would rather buy gold coins from my family jeweller whose
quality I trust.` How will you deal with this objection?Ma`am here is the
purity certificate for the gold coin.
Which of the following can be considered as a selling opportunity?245
Which of these is a benefit?With our extensive ATM network, you are
sure to have access to you money anytime, anywhere
Which of the following are examples of openings for Open questions?1246
How does gaining commitment help us? Helps us to close the salewrong
What type of questions should be asked to uncover customer`s needs?13
You have explained the features and benefits of the Current Accounts, now
the customer has shown interest in the product. What would you do / say
next? - So, do you feel that you should open a Current Account with
us?
Which of the following are the steps in the Making Recommendation stage?
13
The balance in the account of Mr. Salim Khan is Rs.350000/=. The Bank has
received an attachment for 400000/=. Mr. Salim Khan has also to pay charges
for non maintainaince of quarterly balance of Rs.2000/=. How much amount
can the Bank pay the tax authori = Rs.333000\
For addition of names is it necessary to submit a letter signed by all the
account holders. Will the Bank accept a letter for addition of name signed by
one of the account holder = no
Can a Bank accept an Income Tax attachment wherein the amount has not
been mentioned = no
Can a Bank accept an Income Tax attachment wherein the amount has not
been mentioned = destroy the card in the presence of 2 bank officials
what happens on the death of the karta in an HUF = The account can
continue. The Bank has to take fresh document signed by the next senior
member of the family who would now be the new karta
Vijay Electronic Corporation Limited has a current account with the Bank
operated by its directors Jonathan and Francis jointly. Jonathan visits the
branch and submits a request to the Bank to include the name of his son
Jagan as an authorised signatory I = The request has to be submitted in the
company letterhead signed by both the authorised signatories , alongwith the
Board resolution specifying the decision
A garnishee order is an order issued by Court on the request of the creditor
for attachment of funds of the debtor available with his Bank. The Banker on
whom this order is issued is called as = garnishee
Santhanam has a joint account with his wife Seethalakshmi. He gets
transferred to Delhi from Madurai and submits a transfer request form at his
Madurai branch. The bank finds that the signature of Seethalakshmi does not
tally with the records = The Bank cannot accept the request if any of the
signatures does not tally. The customer has to either submit a fresh request
with the correct signatures or bring his wife to the Bank to sign as per the
records in the transfer request form
Seetha has a joint account with her husband Ramachandran, They wish to
delete Seetha`s name and add their son Kalyan`s name to the account . =
The deletion is not possible because Seetha is the first holder
NRO account jointly held by an NRI and resident, which of the following
statements is wrong ? = Name of the resident cannot be deleted
One of the customer lost his cheque book. He did not inform the Bank for
stop payment. The Bank received one of these cheques for payment where in
the signature was very cleverly forged. Does the Bank get any protection
because of the negligence of the cu = no
Kalyan has submitted a request for closure of his savings account with the
Bank. Which of the following statements is true ? = The Bank can refuse to
close the account if it does not want to lose the customer
If the garnishee order is in a single name. Can a joint account be attached =
both
In today`s age of computerisation is it necessary to open a new account
when a person gets transferred from one city to another = both
Mr. Rajesh has an account with PAR Bank in Mumbai. He has been recently
shifted to chennai and has issued from his local cheque book of PAR bank to
pay his mobile bill. Will this cheque be sent for collection or paid through
anywhere banking = Even though it is centralised, if the cheque is a local
cheque of Mumbai it has be sent for collection
Lakshmi is a NRI and she wants to open a NRO account in India. Can she have
this account joint with her father who is a resident Indian = yes
Mr. and Mrs. Desai have recently opened an account in the bank. They wish
to nominate their son. Which form should they fill up in the Bank = form DA1
Suman has a joint account in the Bank with his brother Sekhar. Suman dies in
an accident. The balance in the account will be payable to = Suman`s legal
heir and Sekhar jointly
If an account is in a joint name and the Bank receives an Income tax
attachment in a single name, what is the procedure the Bank will follow =
The share of the account will be considered equal and accordingly be paid to
the Tax authorities
Sohail has an overdraft limit of Rs.2 lakhs in his current account. He has
submitted a request to add the name of his brother Anwar in the account =
Addition of name cannot be done in an overdraft account
Once the garnishee order is in place, can the Bank honour the cheques issued
by the customer = no
Siddhu and Sandhu hold a savings account jointly to be operated by Either or
Survivor. Siddhu dies in an accident, His son Kamal approaches the bank
claiming payment as the legal heir = Bank cannot make a payment to Kamal
as the balance is payable to Sandhu, the survivor in the account
Starcity Residents welfare society has an account with the Bank operated by
the President Mr,Kumar and treasurer Mr.Ajay. They would like to add the
name of the secretary Mr.Murthy as an authorised signatory in the account =
The resolution of the managing committee of the society authorising the
addition of Mr. Murthy as authorised signatory to the bank account has to be
submitted
A and B have a joint account to be operated by Either or Survivor. B
approaches the Bank with a request to delete his name from the account =
The deletion request has to be signed by both the applicants even if the
account is operated by E or S
Shilpa has requested for transfer of account from Jaipur branch to Delhi . She
has also requested that the account number should remain the same. = It is
not possible to retain the old account number when the account is transferred
Vinayak has submitted a transfer request form at the Andheri Branch of ABC
Bank to get his account transferred from Madurai. = The transfer request can
be accepted at Andheri branch and processed
Resham and Rakesh have a joint account with the Bank . They die together in
a car accident. Resham`s son and Rakesh`s son approach the Bank for their
share of the funds,How will the Bank settle the deceased claim ? = Payorder
in favour of Resham`s son and Rakesh`s son//Payorder in favour of the legal
heirs of Resham and Rakesh jointly
Chitralekha and Chandrarekha have a joint account 009001990990 to be
operated by Either or Survivor. Based on their request, the name of
Chandrarekha was deleted from the account. One month later, the Bank
receives a credit of Rs.20000 favouring Chandrare = The Bank can reject the
credit as the name of Chandrarekha has been deleted
Sanjana has an NRO savings account with ABC Bank. She would like to add
her mother Mala`s name in the account for operational convenience. Mala is
a senior citizen resident in India. Can the bank accept the request? = Accept
request as residents can be jointholders in NRO account
Rani submits a request for addition of her friend Raja`s name in her account.
Which of these are not required for the same ? = Self drawn cheque signed
by Raja
A customer who had issued a cheque before he dies reaches the bank for
payment after his death. The bank is aware of the death of the customer also.
Should the customer pay this cheque = no
Mr. Sameer had a E or S resident account with his father. On the death of his
father, he did not want a sole account so he decided to delete his father`s
name and add the name of his brother who is an NRI. Is this permissible by
law = Yes, the second holder can be a non resident individual
If a name is added subsequent to the death of an account holder = The old
account is closed and a new account opened
Syed and Sajid have a joint account to be operated by E or S. They have
given a request to add the name of Syed`s son Abdul and Sajid`s son Ahmed
in the account. The CSO checks the account and finds that there is a
nomination in favour of Abdul. = Addition request can be accepted provided
Syed and Sajid submit form DA2 to cancel the nomination in favour of Abdul
Muthu is an illiterate customer who affixes thumb impression for authorising
transactions. He comes to the Bank with a request to add the name of his
nephew Kadhir in the account. Kadhir is employed in another bank = Cannot
accept the request as it is against the Bank`s rules that illiterate accounts
must be only single accounts
In an overdraft account held jointly by X and Y, the Bank receives a request to
delete Y`s name = Deletion of name not possible in an overdraft account
In case there has been no nomination in the Bank account, on what basis
would the Bank pay to the heirs =Any of the above
In case a customer has taken an overdraft against a fixed deposit. They want
to delete the name of one of the account holder. Is this permissible = Yes,
post deletion the customer agrees to fill in fresh documentation again. The
bank needs to open a fresh account and accept the fresh documentation
Mr. Varun has an account with BC Bank. He wishes to close the account. The
executive at the counter is insisting on he giving reason for closure of
account to enable her to accept the application = Both of the above
At the time of deletion of one of the account holder, the customer has to
surrender the atm/debit card to the Bank. What is the process the Bank will
follow post acceptance of the card = Both of the above
Sameer gives a request for closure of his account as the Bank has returned
one of his cheques due to signature difference. He has a balance of Rs,30000
in his account. He claims that the Bank should have checked with him before
returning the cheque. = The Bank can convince the customer to continue the
account, explain the need to maintain consistency in signature for his own
safety and get a fresh specimen signature
Savita requests for closure of her savings account and issue of demand draft
in her name payable at Delhi and courier the same to her permanent address
in Delhi. Which of the following statements is true = Bank has to make the
demand draft for the proceeds after applying interest and deduction of
charges and courier the demand draft as per her instructions
Shekhar has a balance of Rs.5 lakhs in the savings account . He gives a
request for closure of his savings account.
= The Bank Manager can speak to Shekhar to find out the reason for closure
and try to convince him to continue the account
Joseph and John have a savings account to be operated by either or survivor.
Joseph has submitted a request to the Bank for closure of account as he has a
disagreement with John. John is not contactable = Bank cannot accept the
closure request unless it is signed by both the accountholders
Bank has paid the proceeds of Sadhulal`s savings account to the nominee
SanjayLal. One week later , Sadhulal`s daughter approaches the Bank
claiming that she is one of the legal heirs and so Bank was wrong in making
payment to SanjayLal =Bank can advise the daughter that payment to the
nominee discharges the Bank of its liability to the customer
Under what section of the Income Tax Act 1961 can attachment orders be
issued = Sec 226
Adharsh has a savings account jointly with his friend Yusuf. He submits a
request to add the name of his son Abhilash in the account. = Addition
request can be accepted only if the request is signed by Adharsh and Yusuf
Justin and Kumar have a joint account with the Bank to be operated by Either
or Survivor. Justin gives a closure request bearing signatures of both of them .
The Bank finds that Kumar`s signature does not match with the records =
The Bank can reject the closure request if the signature does not tally
Sujata has a savings account that has not been operated for three
years . She finds the chequebook while doing Five S at home and
issues a cheque for Rs.1000 towards her electricity bill payment -The
Bank can pay the cheque as the amount is small and also
towards utility bill payment and send a communication to
Sujata requesting her to activate the account
A and B have a joint account to be operated by Either or Survivor. B
approaches the Bank with a request to delete his name from the
account -The deletion request has to be signed by both the
applicants even if the account is operated by E or S
A customer who had issued a cheque before he dies reaches the bank
for payment after his death. The bank is aware of the death of the
customer also. Should the customer pay this cheque No
A garnishee order is an order issued by Court on the request of the
creditor for attachment of funds of the debtor available with his Bank.
The Banker on whom this order is issued is called as Judgement
Debtor / Garnishee
Adharsh has a savings account jointly with his friend Yusuf. He submits
a request to add the name of his son Abhilash in the account. Addition
request can be accepted only if the request is signed by
Adharsh and Yusuf
After how many months as per law does an account become inactive
-1,2,4,5
Aman has an NRE savings account with the Bank. He submits a request
to add the name of his brother Arun in the account -1,3
Amrapali has sent an email to the Bank Manager requesting for closure
of account and remittance of proceeds by payorder to her home as she
is unable to visit the branch Bank needs to check whether the
email id is the same as registered in the Bank`s records and
then close the account / Bank needs to insist on a written
request for closure to be sent alongwith the chequebook and
debit card
Aniruddh approaches the branch manager for closure of his savings
account .He has a balance of Rs.55000 in his savings account. On
probing, the branch manager finds that Aniruddh has shifted to his own
flat in another locality in the same city and would like to open an
account with another Bank near his residence -The Bank Manager
can convince Aniruddh that he can access his account with
anywhere banking and alternate channels like ATM, internet ,
phone and mobile banking
At the time of deletion of one of the account holder, the customer has
to surrender the atm/debit card to the Bank. What is the process the
Bank will follow post acceptance of the card-None of the above/Both
of the above
At the time of deletion of one of the account holder, the customer has
to surrender the atm\debit card to the Bank. What is the process the
Bank will follow post acceptance of the card Both of the above
Bank has paid the proceeds of Sadhulal`s savings account to the
nominee SanjayLal. One week later , Sadhulal`s daughter approaches
the Bank claiming that she is one of the legal heirs and so Bank was
wrong in making payment to SanjayLal Bank can advise the
daughter that payment to the nominee discharges the Bank of
its liability to the customer
Bhanu submits a request for closure of savings account stating that
she is dissatisfied with the service, She has a balance of Rs.20000 in
her account. 1,3,4
Chitralekha and Chandrarekha have a joint account 009001990990 to
be operated by Either or Survivor. Based on their request, the name of
Chandrarekha was deleted from the account. One month later, the
Bank receives a credit of Rs.20000 favouring Chandrarekha account
number 009001990990 The Bank can reject the credit as the
name of Chandrarekha has been deleted
For addition of names is it necessary to submit a letter signed by all
the account holders. Will the Bank accept a letter for addition of name
signed by one of the account holder No
If a name is added subsequent to the death of an account holder The
old account is closed and a new account opened
If an account is in a joint name and the Bank receives an Income tax
attachment in a single name, what is the procedure the Bank will follow
Not accept the attachment since account is in joint names /
signed by both the applicants for the loan against FD and then
add the name to the custid
Lakshmi is a NRI and she wants to open a NRO account in India. Can
she have this account joint with her father who is a resident Indian
-Yes
Lalithakumari has a savings account in which her son Nilesh is the
nominee. Lalithakumari submits a nomination cancellation form DA 2
to the bank manager and cancels the nomination. She then adds the
name of her daughter Kanya to her account to be operated by either or
survivor. Within a month Lalithakumari dies. Nilesh visits the bank and
submits the death certificate and requests for the funds to be credited
to his account, The balance in the account is payable to Kanya as she
is the surviving account holder
Mr. and Mrs. Desai have recently opened an account in the bank. They
wish to nominate their son. Which form should they fill up in the Bank
Form DA1
Mr. Rajesh has an account with PAR Bank in Mumbai. He has been
recently shifted to chennai and has issued from his local cheque book
of PAR bank to pay his mobile bill. Will this cheque be sent for
collection or paid through anywhere banking Even though it is
centralised, if the cheque is a local cheque of Mumbai it has be
sent for collection
Mr. Sameer had a E or S resident account with his father. On the death
of his father, he did not want a sole account so he decided to delete his
father`s name and add the name of his brother who is an NRI. Is this
permissible by law No. a resident holder cannot have a joint
account with a Non resident individual
Mr. Varun has an account with BC Bank. He wishes to close the
account. The executive at the counter is insisting on he giving reason
for closure of account to enable her to accept the application -It is
preferable so that if the account is being closed for service
reasons remedial action can be taken / Both of the above
Mr.Vasudevan has been maintaining a balance of Rs.3 lakhs in his
savings account at the chennai branch of ABC Bank, He wishes to close
his account as he has retired and shifting to his home town Trichy.
Bank can advise the customer that his account can be
transferred to Trichy Branch
Ms. Lakshmi who has a NRO account with her father and mother who
are resident Indians. She wishes to delete her name from the account.
Is this permissible No since this is a NRO account atleast one of
the account holder should be a non resident
Muthu is an illiterate customer who affixes thumb impression for
authorising transactions. He comes to the Bank with a request to add
the name of his nephew Kadhir in the account. Kadhir is employed in
another bank Can accept the request, provided the
documentation is complete in all respects / can accept the
request, provided Kadhir submits a declaration about his
relationship with Muthu / Cannot accept the request as Kadhir
is employed in another Bank / Cannot accept the request as it
//
account
Shilpa has requested for transfer of account from Jaipur branch to Delhi
. She has also requested that the account number should remain the
same. -It is not possible to retain the old account number when
the account is transferred
Siddharth and Manish hold a joint account to be operated by either or
survivor. They give a request for deletion of Manish`s name from the
account and surrender the cheque book and debit card of Manish. The
Bank deletes the name of Manish from the account. The next week a
cheque issued by Manish four months back for Rs.10000\- is presented
for payment and is rejected by the Bank -The Bank needs to reject
How much amount can the Bank pay the tax authori-Intimate to the
Tax authorities that Rs. 4 lacs is not available and therefore
not remit any amount/Rs.333000\=
The balance in the account of Mr. Salim Khan is Rs.350000\=. The Bank
has received an attachment for 400000\=. Mr. Salim Khan has also to
pay charges for non maintainaince of quarterly balance of Rs.2000\=.
How much amount can the Bank pay the tax authorities Rs.333000\=
Under what section of the Income Tax Act 1961 can attachment orders
be issued Sec 226
Vijay Electronic Corporation Limited has a current account with the
Bank operated by its directors Jonathan and Francis jointly. Jonathan
visits the branch and submits a request to the Bank to include the
name of his son Jagan as an authorised signatory in the account The
request has to be submitted in the company letterhead signed
by both the authorised signatories , alongwith the Board
resolution specifying the decision
Vinay has not been maintaining the minimum balance in his account
but threatens the branch manager and the staff to reverse the
charges. He also distracts the tellers by making mistakes while
remitting cash. There are several occasions when cash remitted by him
is short and tellers have to engage with him to prove the difference. He
then complains to the branch manager that the tellers are not efficient
The Bank Manager can advise the customer that unless he
maintains the minimum balance and also comply with the
Bank`s regulations for remitting cash , Bank cannot continue
to service his account
Vinayak has submitted a transfer request form at the Andheri Branch
of ABC Bank to get his account transferred from Madurai. The
transfer request can be accepted at Andheri branch and
processed
Vipul has been issuing cheques in his account without sufficient
balance, -2,3,4
Vishwanath has a joint account with his wife Lakshmi to be operated by
Either or Survivor. He wishes to add the name of his son Srikanth and
make him the first holder. He submits a form with Srikanth as the
firstholder , Lakshmi as the secondholder and Vishwanath as the
thirdholder 1,3,4
What does NRO account stand for Non resident Ordinary account
What does the Bank normally do on death of a partner follows
instruction as stated in the partnership deed / all of the
above / The Bank transfers the balance to new partnership firm
account
what happens on the death of the karta in an HUF The account can
continue. The Bank has to take fresh document signed by the
next senior member of the family who would now be the new
karta
When an account is transferred from one city to another , the customer
gets a 1 to 4Can a Bank accept an Income Tax attachment
wherein the amount has not been mentioned NO
Can a savings account customer convert his single account into a joint
account by including one or more names?
Yes
A nominee must be an adult person.
FALSE
The balance in the account of an insane person jointly held with someone
else can be paid to the person who takes care of him.
stops
the operations in the account
Which of the following is true regarding payments to nominees?
All of the above
A bank account of an administrator is opened in the same style as that of an
executor.
TRUE
Mr.Shukla wants to nominate his grandson Arjun aged 10 years in his savings
account
Minor can be a nominee,Mr.Shukla has to nominate
any other person as the guardian for receiving the money on behalf of the
minor
The mandate holder will have all the powers that the customer has.
false
A Hindu Undivided Family (HUF) is not a legal entity.
FALSE
Even insanity or insolvency of any of the joint account holders does not nullify
the joint mandate given to the bank.
FALSE
A minor is a person who has not completed
18 years
Only the account holder can deposit a cheque for credit to his account.
FALSE
Only the Karta of the family has the authority to carry on the family business
and operate the bank accounts of the HUF
TRUE
What is the risk involved in opening accounts of illiterate, deaf and dumb,
incapacitated, blind, and aged persons?
All of the above
The account holder can cancel the mandate at any time
letter to the bank
by issuing a
FALSE
TRUE
Which of the following accounts cannot be opened if the HUF runs any
business?
Savings account
The members of the HUF are called
coparceners
A nominee has the right to ask for the details of the account even during the
lifetime of the customer.
FALSE
An HUF will cease to exist
FALSE
In the case of Muslims, who is the natural guardian after the father of the
minor dies leaving a will?
the executor of father`s will
A child who has been brought up by a guardian, appointed by a court
becomes a major only on completion of 21 years of age
TRUE
Siddharth, who is married to Anita has two children. He wants to nominate his
close friend Baskar in his account.Who can Siddharth nominate?
anybody
The Power of Attorney can grant
In case of joint accounts opened by more than two persons, which of the
following instructions is preferred?
Anyone or Survivor
Which of the operational instructions has the same objective that can also be
achieved through nomination in a single account?
Former or Survivor
Nomination is done by filling up and signing a specific form prescribed by
the government
Aruna has a savings account with XYZ Bank. Her husband Ajay visits the bank
requesting for a statement of Aruna`s savings account
The
statement cannot be issued
The statement can be issued if
Ajay has a request letter signed by Aruna, authorising him to collect the
statement
Executors and administrators can borrow up to Rs. 5 lakh from the estate.
true
A copy of the will of a deceased person certified by a court is called
Probate
Administrators are appointed by court.
FALSE
sending a request
the signature\\\\the
In case of Either or Survivor joint accounts, any one of the customers can
change the nomination.:-TRUE\\\\FALSE
FALSE
The Board has the right to change and appoint new Managing director
TRUE
AGM stands for
The word
compulsory
Private Limited Companies can invite subscription from the public to shares/
debentures.
TRUE
What document defines objectives and powers of the company
Memorandum of Association
The document that specifies the objectives of the trust is
Trust deed
The shareholders of a company are personally liable for the debts of the
company
FALSE
Who has to prescribe model documents for lending money to SHGs
NABARD
In the case of a company there is separation of ownership and management ,
the company is managed by Directors
TRUE
SHG stands for
Shareholders can also inspect certain records of the company, which are
specified in Companies Act
Minimum number of directors in Public Limited Companies are
TRUE
TRUE
Poor
Jointly
20
The decisions of the Board are recorded by way of `Resolutions` which are
entered in the
Minutes book
Maximum members excluding employees and ex-employees of Private
Limited Companies are
50
Minimum number of persons in Private Limited Companies are
2
Who are appointed by the author of the trust for carrying out the activities of
the trust for the benefit of the beneficiaries
Trustees
Public trust is formed for the benefit of --------------at large
Society
The responsibility cast on the bank in the case of the account of a Trust is
Onerous
NABARD stands for
Development
The mode of election of the president, treasurer, secretary and other office
bearers of the society defines in
The Bye laws of Society
The two major types of companies are Public and Private limited Companies
TRUE
Who creates the Trusts
Authors
The procedure to be followed for opening the account of a club will depend
upon its
Constitution
Shareholders can inspect certain records of the company by giving notice to
the
The Secretary of the company
To start the company ,it has to get the certificate from the Registrar called
The Certificate of Commencement of Business
People dealing with the company cannot proceed against the company for
any --------------transactions entered in to with the company
Ultravires
What is Articles of Association
It specifies the external rules and
regulations governing the company.\\\\\\\It specifies the internal rules and
regulations governing the company.
The Association of persons registered for Co-operative Societies should be
less than 20
Whom will the court appoint while winding up of the company to sell the
assets, recover the assets due to the company and settle the liabilities of the
company
Executors\\\\\\Liquidator
Like Partners shareholders can participate in day to day management of the
joint stock company
Shareholders can participate in day to day
management\\\\\\\Shareholders are like partners
In a Joint stock companies the director is elected by the
holderwrong44444
Debenture
Registrar of
In the case of Banks, the RBI has directed that the Board should meet atleast
------------- times a year
6
4\\\\\\10
Which of the following is not true when the operational instruction is Both
Jointly?: Either of them can stop or alter any cheque or instruction issued
jointly
Which of the following is true regarding payments to nominees? : all of the
above
Siddharth, who is married to Anita has two children. He wants to nominate his
close friend Baskar in his account.Who can Siddharth nominate? : anybody
To open a bank account, the bank requires . : an HUF letter signed by
Kartawrong
A nominee must be an adult person. : false
Even insanity or insolvency of any of the joint account holders does not nullify
the joint mandate given to the bank. : false
What happens to Either or Survivor joint accounts if one of the account
holders requests for stopping operations in the account by the other? : None
of the abovewrong
Aruna has a savings account with XYZ Bank. Her husband Ajay visits the bank
requesting for a statement of Aruna`s savings account : The statement can
be issued if Ajay has a request letter signed by Aruna, authorising him to
collect the statement
Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor? both
A minor is a person who has not completed :18
In case of joint accounts opened by more than two persons, which of the
following instructions is preferred? : First account holder jointly with any one
(or two) of the rest
A bank account of an administrator is opened in the same style as that of an
executor. : true
The balance in the account of an insane person jointly held with someone
else can be paid to the person who takes care of him. : stops the operations
in the account
Only the Karta of the family has the authority to carry on the family business
and operate the bank accounts of the HUF : true
Ahmed is a muslim boy aged 15 years. Who is the natural guardian if his
father Mr.Mohamed has died without leaving a will? : Father`s father
Rahul, John and Parvez aged 10 years have secured a scholarship in school
want to open a savings account. Who would be the guardian ? : 1.2.
Administrators are appointed by court. : true
An HUF will cease to exist : when karta dies
Who is bound to inform the bank of any change in the family due to death,
birth or separation? : family
The mandate holder will have all the powers that the customer has. : false
--------------------------------------------------------------------------------------------------------------------------Section: 1. Types of Customers Part 1
---------------------------------------------------------------------------------------------------------------------------Nomination is done by filling up and signing a specific form prescribed by
-The Power of Attorney can grant
-What happens to Either or Survivor joint accounts if one of the account
holders requests for stopping operations in the account by the other?
-Ram and Lakshman have an account with operational instruction ` Both
Jointly` .Which of the following is not true ?
-Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor?
-The Power of Attorney can grant
-An HUF will cease to exist
-To open a bank account, the bank requires .
-The mandate holder will have all the powers that the customer has.
The account holder can nominate --------------to receive the balance in his
account on his death. : anyone
Only the account holder can deposit a cheque for credit to his account. : false
Which of the following is not true when the operational instruction is Either or
Survivor? : none
The proprietor of a concern cannot authorise a mandate holder or appoint a
nominee when required : false
When a customer cannot affix thumb impression due to physical defect, he
cannot open an account in his sole name. : false
A child who has been brought up by a guardian, appointed by a court
becomes a major only on completion of 21 years of age : true
Executors and administrators can borrow up to Rs. 5 lakh from the estate. :
false
Who are appointed by the author of the trust for carrying out the activities of
the trust for the benefit of the beneficiaries : trustees
The directors, having only limited powers to influence the day-to-day
management of the company : false
Whom will the court appoint while winding up of the company to sell the
assets, recover the assets due to the company and settle the liabilities of the
company : liquidator
The Trust deed specifies : The activities that can be carried on by the trust.
Powers of the trustees
Capital of a company is divided in to units of equal amounts is called : shares
Any change in office bearer or in the operation of the account has to be
supported by a fresh resolution : true
The cheques and instructions have to be signed by the authorized signatories
: On behalf of the company
Government Departments/Bodies/Agencies can open savings account
provided they satisfy the following conditions : all the above
Minimum number of persons in Public Limited Companies are : 2wrong
To start the company ,it has to get the certificate from the Registrar called :
The Certificate of Commencement of Business
Who creates the Trusts : Authors
SHG stands for : Self Help Group
What document defines objectives and powers of the company :
Memorandum of Association
--------------------------------------------------------------------------------------------------------------------------Section: 1. Types Of Customers Part - II
---------------------------------------------------------------------------------------------------------------------------In the event of death or resignation of any authorised signatory, operations
in the account has to be
-Self Help Groups are registered association
-In the case of Banks, the RBI has directed that the Board should meet atleast
------------- times a year///////4444444
-In case of an emergency such as merger or appointment of a new MD, which
needs to be approved by the shareholders, the Board can convene
-In the event of death or resignation of any authorised signatory, operations
in the account has to be
-Other societies should be registered with
-The Association of persons registered for Co-operative Societies should be
Financial Style of Status Chasers are
-As per 2003 Wealth Survey, how many distinct types of classification are
there for the wealthy people
-Which of the below have the least financial know how
-ICICI Bank is the first indian bank to be listed on NYSE
-Wealth builders are clients whose main focus is to protect what they already
have.
-Relationship Managers should act as Wealth Providers
-Wealth preservers are clients whose main focus is to protect what they
already have.