UGW9811 V900R011C00SPC200 Upgrade Guide

HUAWEI UGW9811 Unified Gateway
V900R011C00SPC200
Upgrade Guide
Issue
04
Date
2014-11-30
HUAWEI TECHNOLOGIES CO., LTD.
Copyright Huawei Technologies Co., Ltd. 2014. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.
Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees
or representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.

Address:
Huawei Industrial Base

Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website:
http://www.huawei.com
Email:
support@huawei.com
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Huawei Proprietary and Confidential

Copyright Huawei Technologies Co.,
Ltd.

Upgrade Guide
About This Document
About This Document

Overview
This document describes how to upgrade from UGW9811 V900R009C01 to UGW9811
V900R011C00SPC200, roll back the system, and troubleshoot problems that may occur
during the upgrade and rollback processes. The procedures for upgrading UGW9811
V900R009C02 to UGW9811 V900R011C00SPC200 are similar to this procedure.
Intended Audience
This document is intended for upgrade engineers. The upgrade engineers are required to:
Get familiar with the networking and versions of the network elements (NEs) on the
network.
Have experience in operating and maintaining the UGW9811.
Change History
Issue
Date
Description
01
2014-06-15
This issue is the first official release.
02
2014-07-30
This issue is the second official release.

Description was optimized, and redundant contents
were deleted.
03
2014-09-25
This issue is the third official release.
Issue 04 (2014-11-30)
Description was optimized, and redundant contents

were deleted.
The method to calculate the subscriber bearer
deactivation speed was added in section
3.8"Checking the Speed at Which the UGW9811
Deactivates Subscribers' Bearer Contexts."
Section 8.9"Q9: Why the Memory Usage on the
MPU/SRU and SPU Increases After an Upgrade?"
was added.

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Upgrade Guide
About This Document
Issue
Date
Description
04
2014-11-30
This issue is the fourth official release.
Issue 04 (2014-11-30)
3.7"Checking the Reporting Server Software

Version (About 5 Minutes)" was changed from an
optional operation to a mandatory operation.
The hot patch that needs to be installed in advance
was provided clearly in bold. The impact in the
case that the required hot patch is not installed in
advance was also described.
Description about Migrating the Subscribers
Served by the UGW9811 to Be Upgraded to Other
UGW9811s was added.
In 6.7"Determining the Upgrade Result", checking
for performance counter value changes and how to
determine whether the changes are normal were
added.
In the pre-upgrade check, the time of all check
items except the license check was changed to
three workdays in advance.
Description about the parameters in the upgrade
tool was modified. Currently, the upgrade tool
connects to the UGW9811 by FTP in automatic
adaption mode. If Transport Encrypted Mode is
Auto, select Plaintext or SSL as prompted. The
VPN name can be obtained automatically or set
manually.
Sections from "Checking Whether the OM
Interface Is Bound to a VPN" to Step 2 in section
8.1"Q1: How do I Handle an FTP Failure?" were
optimized.
The redundant list of files and directories required
for the upgrade in 4.2"Download and Synchronous
version (About 70 Minutes)" was deleted.
FTP client parameter settings in section 8.2"Q2:
How do I Use the FTP Client to Download or
Upload Files?" were updated.

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Contents
Contents
About This Document.......................................................................ii
1 Before You Start...........................................................................1
1.1 Application Scope..............................................................................................................................................1
1.2 Impact of the Upgrade.......................................................................................................................................3
1.2.1 Impact on the System During the Upgrade..............................................................................................3
1.2.2 Impact on the System After the Upgrade..................................................................................................3
1.2.3 Impact on Spare Parts After the Upgrade.................................................................................................3
1.3 Precautions and Restrictions..............................................................................................................................4
1.3.1 Precautions................................................................................................................................................4
1.3.2 Restrictions...............................................................................................................................................4
2 Upgrade Procedure.......................................................................6
3 Preparing for the Upgrade.............................................................7
3.1 Pre-upgrade Checklist........................................................................................................................................7
3.2 Obtaining the Upgrade Software Package.........................................................................................................9
3.2.1 Obtaining the Upgrade Tool.....................................................................................................................9
3.2.2 Obtaining the Upgrade Software Package................................................................................................9
3.3 Applying for a New License............................................................................................................................11
3.4 Checking the Negotiation Modes of Interfaces on the LPU (About 5 Minutes).............................................11
3.5 Upgrading the U2000 Version and Mediation (About 25 Minutes)................................................................12
3.5.1 Upgrading the U2000 Version................................................................................................................12
3.5.2 Installing the U2000 Mediation..............................................................................................................13
3.6 Installing the LMT (About 5 Minutes)............................................................................................................13
3.7 Checking the Reporting Server Software Version (About 5 Minutes)............................................................14
3.8 Checking the Speed at Which the UGW9811 Deactivates Subscribers' Bearer Contexts...............................15
3.9 Checking the Message Processing Capabilities of External NEs (About 10 Minutes)...................................16
3.10 Checking Alarms and Key Performance Counters (About 5 Minutes).........................................................16
3.11 Configuring the Upgrade Tool and Performing the Pre-upgrade Check........................................................19
3.11.1 Configuring the Upgrade Tool..............................................................................................................19
3.11.2 Performing the Pre-upgrade Check (About 30 Minutes)......................................................................22
3.12 Upgrading Files..............................................................................................................................................30
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Contents
3.13 (Optional) Preparing for Migrating the Subscribers Served by the UGW9811 to Be Upgraded to Other
UGW9811s (About 10 Minutes)............................................................................................................................30
4 Download and Synchronous version (About 70 Minutes)................31

4.1 Configuring the Upgrade Tool and Performing the Pre-upgrade Check.........................................................31
4.2 Download and Synchronous version (About 70 Minutes)...............................................................................31
5 Resetting the UGW9811 (About 70 Minutes).................................35

5.1 Load to storage media and Active (About 65 Minutes)...................................................................................35
5.2 (Optional) Changing the NE Type (About 5 Minutes)....................................................................................40
6 Verifying the Upgrade (About 60 Minutes)....................................42

6.1 Verification Checklist.......................................................................................................................................42
6.2 Checking the License File................................................................................................................................43
6.3 Reconfiguring the local-user a password.........................................................................................................43
6.4 Checking the Configuration File......................................................................................................................44
6.5 Checking the NMS Status................................................................................................................................45
6.5.1 Checking the Connection Between the UGW9811 and U2000..............................................................45
6.5.2 (Optional)Checking the SNMP Data (Using the SNMP Site)................................................................46
6.6 Testing Services...............................................................................................................................................46
6.7 Determining the Upgrade Result.....................................................................................................................46
6.8 Restoring the WAL Parameter Value...............................................................................................................47
6.9 (Optional) Cutting Over Services....................................................................................................................47
6.10 Exporting the Device Archive Information....................................................................................................48
6.11 Deleting Unused Files....................................................................................................................................48
7 Rolling Back to the Source Version (About 25 Minutes)..................49

7.1 When to Perform the Rollback........................................................................................................................49
7.2 Performing the Rollback (About 25 Minutes).................................................................................................49
7.2.1 Automatic Version Rollback...................................................................................................................49
7.2.2 Rolling Back the Version Manually........................................................................................................50
7.3 Verifying the Rollback.....................................................................................................................................53
7.4 (Optional) Cutting Over Services....................................................................................................................54
8 FAQs........................................................................................... 55
8.1 Q1: How do I Handle an FTP Failure?............................................................................................................55
8.2 Q2: How do I Use the FTP Client to Download or Upload Files?..................................................................56
8.3 Q3: What Are the Measures to Take When the Backup Status of the MPUs/SRUs Are Abnormal?..............57
8.4 Q4: Why Do Files Fail to Be Backed Up During LMT Software Installation?...............................................58
8.5 Q5: Locking the SPUs and Deactivating Subscribers.....................................................................................59
8.5.1 Upgrading from a UGW9811 V900R009C01, UGW9811 V900R009C02 Series Version...................59
8.5.2 Upgrading from a UGW9811 V900R011C00 series version.................................................................60
8.6 Q6: How to Handle the Version Download Failure When "Failed to connect the FTP server" Is Displayed?61
8.7 Q7: How Do I Change the Connect Type When I Log In to the Host Software Using the LMT?..................62
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Contents
8.8 Q8: Can I Upgrade the UGW9811 by Restarting the UGW9811 After Uploading the Software Package
Through an FTP Client and Setting the Start Path?...............................................................................................64
8.9 Q9: Why the Memory Usage on the MPU/SRU and SPU Increases After an Upgrade?................................65
8.10 Q10: How to Rectify the SFU Registration Failure?.....................................................................................65
8.11 Q11: How to Handle "ALM-0633 Hard disk error"?.....................................................................................65
A Upgrade Preparation Record........................................................67

B Upgrade Procedure Record..........................................................69
C Service Dialing Test Checklist......................................................71
D Acronyms and Abbreviations.......................................................72
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Upgrade Guide
4 Download and Synchronous version (About 70 Minutes)
efore
You
Start
Read this chapter carefully before start the upgrade.
1.1 Application Scope

Figure 1.1 lists the upgrade guides that apply to different product versions.
Figure 1.1 Upgrade guides that apply to different product versions
Version
Upgrade Guide
PDSN9660 V900R007C05
(Recommended) UGW9811 V900R011C00SPC200 Upgrade

Guide (Based on PDSN9660 V9R7C05 and V9R7C06,
Upgrade by Using the Upgrade Tool)
PDSN9660 V900R007C06
UGW9811 V900R011C00SPC200 Upgrade Guide (Based on

PDSN9660 V9R7C05 and V9R7C06, Upgrade by Using the
LMT)
GGSN9811 V900R007C02
GGSN9811 V900R008C01

Guide (Based on GGSN9811 V9R7C02 and V9R8C01,
Upgrade by Using the Upgrade Tool)
GGSN9811 V9R7C02 and V9R8C01, Upgrade by Using the
LMT)
GGSN9811 V9R7C02 and V9R8C01, Upgrade by Using the
U2000)
UGW9811 V900R009C01
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UGW9811 V900R011C00SPC200 Upgrade Guide (Based

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Upgrade Guide
Version
Upgrade Guide
UGW9811 V900R009C02
on UGW9811 V9R9C01 and V9R9C02, Upgrade by Using

the Upgrade Tool)
UGW9811 V9R9C01 and V9R9C02, Upgrade by Using the
LMT)
UGW9811 V9R9C01 and V9R9C02, Upgrade by Using the
U2000)
UGW9811 V900R011C00SPC200 Dual-Plane Upgrade
Guide (Based on UGW9811 V9R9C01 and V9R9C02,
Upgrade by Using the LMT)
Guide (Based on UGW9811 V9R9C01 and V9R9C02,
Upgrade by Using the U2000&LMT)
UGW9811 V900R010C00

Guide (Based on UGW9811 V900R010C00, Upgrade by
Using the Upgrade Tool)
UGW9811 V900R010C00, Upgrade by Using the LMT)
UGW9811 V900R010C00, Upgrade by Using the U2000)
Using the LMT)
Using the U2000&LMT)
UGW9811 V900R010C01

Using the LMT)
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Version
Upgrade Guide
UGW9811 V900R011C00

Using the LMT)
This document describes the procedure for a common upgrading UGW9811 V900R009C01SPC300 to
UGW9811 V900R011C00SPC200. The procedures for upgrading other versions to UGW9811
V900R011C00SPC200 are similar to this procedure.
1.2 Impact of the Upgrade

Read this section carefully before the upgrade to understand the possible impact on the
system.
1.2.1 Impact on the System During the Upgrade

Impact on Services
When all restrictions in section 1.3.2"Restrictions" are met, activating the host software using
the dual-plane upgrade method will interrupt services for about 90 seconds. All subscribers
will be deactivated and then activated.
Activating the host software during a common upgrade will cause service interruption for
about 30 minutes. Specifically, locking the SPUs and deactivating subscribers will cause
service interruption for about 10 minutes, and activating the host software will cause service
interruption for about 8-20 minutes. For details on how to lock the SPU and deactivate
subscribers, see section 8.5"Q5: Locking the SPUs and Deactivating Subscribers."
Use dual-plane upgrades if you require the minimum service interruption.
Impact on Network Communication

The communication between the UGW9811 and U2000 will be interrupted for about 8-20
minutes when you activate the host software during a common upgrade.
When all restrictions in section 1.3.2"Restrictions" are met and the dual-plane method is used
to active the host software:
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If the UGW9811 is connected to the network management system (NMS) using a nonencryption method, the communication between the UGW9811 and NMS will be
interrupted for about 90 seconds.
If the UGW9811 has been connected to the NMS using SSL, the communication
between the UGW9811 and NMS will be interrupted for about 10 minutes.
1.2.2 Impact on the System After the Upgrade

There is no impact on the system after the upgrade.
1.2.3 Impact on Spare Parts After the Upgrade

There is no impact on spare parts after the upgrade.
1.3 Precautions and Restrictions

1.3.1 Precautions
1.
Before performing the upgrade, read UGW9811 V900R011C00SPC200 Performance

Counter Delta Description, UGW9811 V900R011C00SPC200 Interface Protocol Delta
Information, and UGW9811 V900R011C00SPC200 Network Impact Report according to
the source version. You can also read other Delta documents.
2.
If the operating system of the PC used in a UGW9811 upgrade is 64-bit Windows 7,

disable the firewall on the PC before the upgrade to ensure that the PC functioning either
as an FTP server or client can be connected to the UGW9811 successfully. To disable the
firewall function, choose Start > Control Panel > All Control Panel Items > Windows
Firewall > Customize Settings and then select Turn off Windows Firewall.
3.
Before the upgrade, ensure that the hot patch supporting the upgrade to UGW9811
V900R011C00SPC200 has been loaded.
If the source version is UGW9811V900R009C01SPC300, load
UGW9811V900R009C01SPH338 or a later patch version.
SPH338 V9R11C00SPC200
If the source version is UGW9811V900R009C02SPC200, load
UGW9811V900R009C02SPH222 or a later patch version.
4.
Before performing upgrade operations at a site, on-site engineers should initiate an RFC
procedure, and then GTAC engineers or R&D engineers at the headquarter review the
upgrade scheme and provide technical support for upgrade operations at least one weeks
before the upgrade.
5.
If the FTP, Telnet, and SSH functions are disabled for the VPN of the PC used for the
upgrade or the interfaces used for these functions are disabled on the firewall, you are
advised to enable these functions or interfaces before the upgrade. Alternatively, you can
connect the PC directly to the UGW9811 to perform an upgrade, thereby preventing
upgrade failures (You can run the ftp host IP address command on the UGW9811 to
check that the PC is connected to the UGW9811 by FTP and the FTP function is
available).
6.
Before an upgrade, check whether the password configuration mode for the local user is
cipher. If yes, contact Huawei technical support engineers for proper processing before
the upgrade. In UGW9811 V900R010C01 and later, the password configured using the
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local-user command is encrypted in an enhanced manner. Therefore, the original user

name and password expire. After the UGW9811 is upgraded to V900R011C00SPC200,
run the local-user command to reconfigure a password, see section 6.3"Reconfiguring
the local-user a password."
1.3.2 Restrictions
1.
2.
During a dual-plane upgrade,when the SPUs operate in N+1 backup mode, ensure that
the SPUs in the active or standby plane alone are sufficient to support the current traffic
volume and active subscribers during the upgrade. That is, ensure that the current traffic
volume and number of active subscribers are equal to or smaller than the values
calculated using the following formulas. Namely, ensure that the active and standby
SPUs can independently support the current traffic volume and number of subscribers.
Maximum number of active subscribers that the SPUs in the active or standby plane
can support during the upgrade = Maximum number of active subscribers that the
UGW9811 can support *[(N+1)/2]/(N+1)
Maximum traffic volume that the SPUs in the active or standby plane can support
during the upgrade = Maximum traffic volume that the UGW9811 can support
*[(N+1)/2]/(N+1)
During a dual-plane upgrade, if instance-level interface configurations are available

and the SGSN selects an SPU in the UGW9811 for the activation of specified
subscribers, the subscribers can only be activated on the selected SPU. Therefore, the
upgrade may prolong the duration that services are affected.
When all restrictions in this section are met, a dual-plane upgrade is applicable, activating the
host software using the dual-plane upgrade method will interrupt services for about 90
seconds.
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pgrade
Procedu
re
Figure 1.1 describes the UGW9811 V900R011C00SPC200 upgrade procedure.
Figure 1.1 UGW9811 V900R011C00SPC200 upgrade procedure
Ste
p
Operation
Completion
Time
Duration
(Minutes
)
Service
Interrup
tion
(Yes/No)
3.13(Optional)
Preparing for
Migrating the
Subscribers Served
by the UGW9811 to
Be Upgraded to
Other UGW9811s
(About 10 Minutes)
Three working
days before the
upgrade.
10
No
4.2Download and
Synchronous version
(About 70 Minutes)
One day before the

upgrade.
70
No
5.1Load to storage
media and Active
(About 65 Minutes)
The day when the

upgrade is
performed. The
time when the
upgrade is to start
must be accepted
by the customer.
65
Yes
6Verifying the
Upgrade (About 60
Minutes)
Completed after a
successful
upgrade.
60
No
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Pr
eparing
for the
Upgrade
This chapter describes the preparations required for the upgrade.
3.1 Pre-upgrade Checklist
Make sure that the check result of each item meets the criteria before you proceed to the next
task. If the fault persists, handle the problem according to the ITR process.
Figure 1.1 lists the items to be checked before the upgrade.
Figure 1.1 Pre-upgrade checklist
Ite
m
Task
Criteria
Completion
Time
Resul
t
Obtaining the
Upgrade Software
Package
The software for the

upgrade to UGW9811
V900R011C00SPC200 is
available.
One week before

the upgrade
Applying for a New

License
You have obtained the new

license file, and the license
items are correct.
One week before

the upgrade
Checking the
Negotiation Modes
The negotiation modes of

interfaces on the LPU are
Three working
days before the
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Ite
m
Task
Criteria
Completion
Time
the same as those on peer

NEs.
upgrade
Resul
t
Upgrading the
U2000 Version and
Mediation (About
25 Minutes)
The U2000 version and

mediation have been
upgraded.
Three working
days before the
upgrade
Installing the LMT

(About 5 Minutes)
The local maintenance

terminal (LMT) has been
installed.
Three working
days before the
upgrade
Checking the
Reporting Server
Software Version
(About 5 Minutes)
Ensure that the reporting

service version matches
UGW9811
V900R011C00SPC200.
Three working
days before the
upgrade
Checking the Speed

at Which the
UGW9811
Deactivates
Subscribers' Bearer
Contexts
Plan and configure the

speed at which the
UGW9811 deactivates
subscribers' bearer contexts
based on the number of
subscribers on the
UGW9811 and peripheral
NEs' capabilities.
Three working
days before the
upgrade
Checking the
Message Processing
Capabilities of
External NEs
(About 10 Minutes)
The rates at which

messages are transmitted to
external NEs are specified
based on the message
processing capabilities of
the external NEs.
Three working
days before the
upgrade
Checking Alarms
and Key
Performance
Counters (About 5
Minutes)
No active alarms are

generated, or active alarms
do not affect services.
Three working
days before the
upgrade
10
Configuring the
Upgrade Tool and
Performing the Preupgrade Check
The results for all check

items meet the criteria.
Three working
days before the
upgrade
11
Upgrading Files
The configuration file and

Diameter dictionary have
been upgraded.
Three working
days before the
upgrade
12
(Optional) Preparing
for Migrating the
Subscribers Served
by the UGW9811 to
Be Upgraded to
The subscribers served by

the UGW9811 to be
upgraded Migrate to other
UGW9811s have been
successfully prepared.
Three working
days before the
upgrade
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Ite
m
Task
Criteria
Completion
Time
Resul
t
3.2 Obtaining the Upgrade Software Package

The upgrade software package of UGW9811 V900R011C00SPC200 is available at
http://support.huawei.com.
3.2.1 Obtaining the Upgrade Tool

Choose Software Center > Controlled Tool (Mini-tool Software) > Wireless Product Line
> Mobile BroadBand MBB > MBB Gateway Upgrade Tools > UGW9811 V900R011C00
> UGW9811 V900R011C00SPC200. The language of the download tool must be the same as
that of the host software.
3.2.2 Obtaining the Upgrade Software Package
Before the upgrade, ensure that at least 2GB (2048MB) space is available on the hard disk of
the PC where the UGW9811 V900R011C00SPC200 upgrade files are stored.
Figure 1.1 shows the mapping between countries/regions and software packages. Select the
correct software package, and choose Support > Software > Wireless Network > PS > PS >
EPC_UGW > UGW9811.
In the earlier website, select the correct software package, and choose Software Center > Version
Software > Wireless Product Line > Mobile BroadBand MBB > UGW9811.
The .asc file is used to verify a downloaded software package to ensure the integrity of the software
package during the transmission. Check whether the software package is correct by referring to Figure
1.1. Alternatively, you can use the .asc file to verify the software package. To obtain the .asc file, click
the PGP button following the software package. Click Digital Signature Authentication Mode and
perform the operations to verify the software package. Alternatively, download Software digital
signature (OpenPGP) validation guide at http://support.huawei.com/carrier/digitalSignatureAction and
perform the operations in this document to verify the software package.
Figure 1.1 lists the UGW9811 V900R011C00SPC200 upgrade software packages that apply
to customers in different countries or regions. Ensure that the sizes of obtained software
packages are the same as those in Figure 1.1.
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In this document, the upgrade software package UGW9811

V900R011C00SPC200_VER_LI_UNIVERSAL.zip is used as an example. The numbers and types of
files in the software packages of other NE types are the same as those in the software package
UGW9811 V900R011C00SPC200_VER_LI_UNIVERSAL.zip, with only differences in file sizes.
Figure 1.1 Mapping between countries and regions and upgrade software packages
Country and Region
Upgrade Software Package
Size of the Host

Software Package
Countries and regions where

all LI functions are allowed
UGW9811
V900R011C00SPC200_VER_LI_U
NIVERSAL.zip
835934 KB

lawful interception (LI) is
not allowed
UGW9811
V900R011C00SPC200_VER_LI_N
O.zip
833898 KB

only ETSI LI is allowed
UGW9811
V900R011C00SPC200_VER_LI_E
TSI.zip
835434 KB
Countries and areas where

only CALEA LI is allowed
UGW9811
V900R011C00SPC200_VER_LI_C
ALEA.zip
835434 KB
Russia
UGW9811
V900R011C00SPC200_VER_LI_R
USSIA.zip
835932 KB
Select a software package with customers based on the information in Figure 1.1.
For details on the countries and areas to which the preceding software packages are mapped,
see UGW9811 V900R011C00SPC200 Mapping Table of Countries and Software Version.
Perform the following steps to save the software package you have downloaded:
Step 1 Create the C:\download\version directory on the PC.
Step 2 Copy the downloaded software package to the C:\download\version path, decompress the
software package, and copy all files except diamdict in the UGW9811
V900R011C00SPC200_VER_LI_UNIVERSAL folder to C:\download\version.
----End
Do not modify the obtained software before the upgrade is complete. If the software is
modified, the upgrade may fail.
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If the diameter files are customized, contact the product R&D maintenance contact.
For UGW9811 V900R010C01and later versions, service software packages are separated
from basic software packets to save download time and reduce hard disk space. Most of sites
use only one or two service software packages. The UGW9811 automatically downloads the
corresponding service software packages based on configured SPU groups. For PGP-X8 and
PGP-X16, the UGW9811 automatically downloads service software packages to hd1:/soft/a
or hd1:/soft/b, where basic software packages are located. For PGP-8 or PGP-16, the
UGW9811 automatically downloads service software packages to hd2:/soft/a or hd2:/soft/b,
thereby preventing the space is limited for hd1.
In UGW9811 V900R010C00 and later, the signature database file is contained in the basic
product software package and does not need to be manually uploaded.
3.3 Applying for a New License

If the upgrade requires a new license, apply for the license one week before the upgrade.
Access http://license.huawei.com/huawei/ to apply for a new license. Compare old license
items with new license items to verify that no new license item is lost. For details about how
to apply for a license, see the website online help or UGW9811 V900R011C00SPC200
License Operation Guide.
Copy the new license file to the C:\download\version directory.
3.4 Checking the Negotiation Modes of

Interfaces on the LPU (About 5 Minutes)
The operations in this section help lower the chances of interfaces on the LPU being disconnected from
peer NEs.
Step 1 Check the display interface Ethernet brief command in the Telnet window of the LMT to
check the status of all interfaces on the LPU. The following is an example command output:
<UGW9811>system-view
Enter system view, return user view with Ctrl+Z.
[UGW9811]display interface Ethernet brief
PHY: Physical
*down: administratively down
^down: standby
(l): loopback
(b): BFD down
InUti/OutUti: input utility/output utility
Interface
PHY
Auto-Neg Duplex Bandwidth InUti OutUti Trunk
GigabitEthernet0/0/0
up
enable
full
100M
0%
0%
-GigabitEthernet1/0/0
up
disable full
1000M
0%
0%
18
up
enable
full
1000M
0%
0%
up
enable
full
1000M
0%
0%
down disable full
1000M
0%
0%
down disable full
1000M
0%
0%
down disable full
1000M
0%
0%
down disable full
1000M
0%
0%
--
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down
down
down
down
up
up
up
up
up
up
up
up
disable
disable
disable
disable
enable
enable
disable
disable
disable
disable
disable
disable
full
full
full
full
full
full
full
full
full
full
full
full
1000M
1000M
1000M
1000M
1000M
1000M
10G
10G
10G
10G
10G
10G
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
------18
18
-----
In the preceding command output, all interfaces on the LPU are displayed. If PHY is up, the
interface on the LPU is a 1GE interface, and Bandwidth is 1000M, this interface is in the Up
state and properly connected to a peer NE; if PHY is down this interface is in the Down state
and disconnected from a peer NE. Perform Step 2 on the interfaces in the Up state one by one
and ensure that they remain properly connected to peer NEs after the upgrade. Otherwise,
proceed to section 3.5"Upgrading the U2000 Version and Mediation (About 25 Minutes)."
If Auto-Neg is enable for an interface, this interface is in automatic negotiation mode; if AutoNeg is disable, this interface is in forced mode.
Step 2 Check that the negotiation modes of the LPU interfaces in the Up state are the same as those
of peer NEs. If the negotiation mode of an LPU interface is different from that of the peer NE
to which this interface is connected, confirm whether the peer NE is configured properly with
the customer. If the peer NE is configured correctly, change the negotiation mode of the LPU
interface to that of the peer NE.
Assume that the GigabitEthernet 1/0/0 interface is connected to a peer NE whose

negotiation mode is forced negotiation. Run the following commands in the Telnet
window of the LMT to restore the default forced negotiation mode and set the rate and
duplex mode for the GigabitEthernet 1/0/0 interface:
[UGW9811]interface GigabitEthernet 1/0/0
[UGW9811-GigabitEthernet1/0/0]undo negotiation auto
[UGW9811-GigabitEthernet1/0/0]speed 1000
[UGW9811-GigabitEthernet1/0/0]duplex full
The rate 1000 Mbit/s and the full-duplex mode are used as examples in the preceding commands.
Assume that the GigabitEthernet 1/0/0 interface is connected to a peer NE whose

negotiation mode is automatic negotiation. Run the following commands in the Telnet
window of the LMT to set the automatic negotiation mode for the GigabitEthernet 1/0/0
interface (the rate and duplex mode do not need to be configured in this case):
[UGW9811]interface GigabitEthernet 1/0/0
[UGW9811-GigabitEthernet1/0/0]negotiation auto
In GigabitEthernet 1/0/0, 1 is the slot number of the LPU, the first 0 is the number of the subboard that
houses the GigabitEthernet 1/0/0 interface on the LPU, and the second 0 is the number of the interface
on the subboard.
The peer NEs at different sites may vary, for example, they may be different devices or provided by
different vendors. On-site Huawei upgrade engineers shall verify peer NE configurations with the
customer.
----End
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3.5 Upgrading the U2000 Version and

Mediation (About 25 Minutes)
3.5.1 Upgrading the U2000 Version
In this document, the client display style of the U2000 interface being the application style is used an
example. If you want to change the client display style, see "Setting the Client Display Style" in the
U2000 Product Documentation.
According to Huawei SingleOSS strategy planning, wireless OSS product M2000 is renamed U2000
from V200R014 onwards to uniform Huawei OSS brands. V200R013 and early versions are still named
M2000.
The NMS for UGW9811 V900R011C00SPC200 is U2000. Before upgrading the UGW9811,
upgrade the U2000 to R14. For the U2000 version, see section "Mapping Product Versions" in
UGW9811 V900R011C00SPC200 Release Notes. For details about how to upgrade the
U2000, see the matching documentation of the U2000.
3.5.2 Installing the U2000 Mediation

Before upgrading the U2000 mediation, check whether the U2000 uses a northbound
interface. If the U2000 uses a northbound interface, check whether a change in northbound
interface on the UGW9811 affects service processing at the site.
The following U2000 mediation packages are released with UGW9811
V900R011C00SPC200:
iManagerOSS_UGW_MATCH_ENG_V200R014C00SPC011_pkg.tar
This package applies if the UGW9811 is newly deployed at a site, LTE services are
newly deployed, or the NE with the type of GGSN80 or UGW is upgraded to UGW9811
V900R011C00SPC200, and the new NE type functions as a unified gateway.
iManagerOSS_GGSN_MATCH_ENG_V200R014C00SPC011_pkg.tar
This U2000 mediation package applies if the UGW9811 continues to function as a
GGSN9811 after a GGSN9811 is upgraded to a UGW9811.
The U2000 provides a northbound interface connecting to a GGSN9811, and this
northbound interface continues to function after the GGSN9811 is upgraded to a
UGW9811. After this package is installed, data that the UGW9811 reports to the U2000
continues to be stored on the GGSN9811, and the northbound interface does not need to
be changed.
For details on how to upgrade the U2000 mediation, see Operation Guide for Mediation in the
U2000 mediation documentation.
For the U2000 host versions earlier than V200R014, install mediations according to the mediation
installation guide dedicated for command lines.
3.6 Installing the LMT (About 5 Minutes)
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The UGW9811 after the upgrade is not compatible with the LMT of the previous version.
Before the upgrade, install the LMT for UGW9811 V900R011C00SPC200.
The default LMT installation path for UGW9811 V900R011C00SPC200 is changed to
D:\HWLMT_Enhanced.
Before activating UGW9811 V900R011C00SPC200, click

on the desktop or
choose Start > Programs > HUAWEI Local Maintenance Terminal > Local Maintenance
Terminal to start the previous LMT client.
Perform the following steps to upgrade the LMT:
Step 1 Choose a correct LMT software package.
Two types of LMT software packages are released with UGW9811 V900R011C00SPC200:
GGSN LMT software package and UGW9811 LMT software package. Choose a correct LMT
software package based on the NE type in section 3.5.2"Installing the U2000 Mediation." If
iManagerOSS_GGSN_MATCH_ENG_V200R014C00SPC011_pkg.tar has been installed,
use the GGSN LMT software package. If
iManagerOSS_UGW_MATCH_ENG_V200R014C00SPC011_pkg.tar has been installed,
use the UGW LMT software package.
Step 2 Close the LMT software running on the PC.
Step 3 Start the setup program. In local installation mode, right-click setup.bat and select Run as
administrator to start the setup program. In remote installation mode, double-click setup.vbs
to start the setup program.
Install the English version of the LMT. If install the GGSN LMT software package, enter
GGSN9811 in the CD KEY text box. If install the UGW LMT software package, enter
UGW9811 in the CD KEY text box. The default installation directory is
D:\HWLMT_Enhanced.
If an error occurs during the installation, see "Q4: Why Do Files Fail to Be Backed Up During LMT
Software Installation?" in chapter 8"FAQs " to rectify the fault. If the fault persists, handle the problem
according to the ITR process.
----End
3.7 Checking the Reporting Server Software

Version (About 5 Minutes)
If no report server is deployed, skip this section and perform operations in section
3.8"Checking the Speed at Which the UGW9811 Deactivates Subscribers' Bearer Contexts."
If a report server is deployed, ensure that the report server version is PRS V100R014C00 and
later versions.
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If the report server version does not match UGW9811 V900R011C00SPC200, the upgrade is
terminated. Upgrade the report server to the desired version; otherwise, data cannot be reported to
the report server.
3.8 Checking the Speed at Which the UGW9811

Deactivates Subscribers' Bearer Contexts
Plan and configure the speed at which the UGW9811 deactivates subscribers' bearer contexts
based on the number of subscribers on the UGW9811 and peripheral NEs' capabilities. An
excessively low speed results in slow subscriber deactivation. An excessively high speed
results in heavy system load and high CPU usage.
Ensure that less than 10 minutes are used for locking SPUs and deactivating subscribers.
Step 1 View the configured speed at which the UGW9811 deactivates subscribers' bearer contexts.
Run the display pdp-deactive rate-setting command in the Telnet window of the LMT. The
following is an example command output:
<UGW9811>display pdp-deactive rate-setting
deactivation rate info:
-----------------------deactivation rate-setting = 25
The preceding command output shows that the speed at which the UGW9811 deactivates
subscribers' bearer contexts is 25 bearer contexts per second.
Step 2 Configure the speed at which the UGW9811 deactivates subscribers' bearer contexts.
Subscriber deactivation speed = Number of activated subscribers/Duration for locking SPUs
and deactivating subscribers.
For example, the number of activated subscribers is 600000, and 10 minutes are required for
locking SPUs and deactivating subscribers. For details about how to view the number of
activated subscribers, see "8.5.2 IStep 5" in section 8.5"Q5: Locking the SPUs and
Deactivating Subscribers." The subscriber deactivation speed is 600000/(10 x 60) = 1000 per
second.
[UGW9811]access-view
[UGW9811-access]deactive pdpcontext rate 1000
[UGW9811-access]display pdp-deactive rate-setting
deactivation rate info:
------------------------
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deactivation rate-setting = 1000

[UGW9811-access]
The value of rate-value ranges from 10 to 3000.
----End
3.9 Checking the Message Processing

Capabilities of External NEs (About 10
Minutes)
Obtain the message processing capabilities per second of external NEs (AAA server, OCS
server, PCRF, and CG) before upgrading the UGW9811. Perform the following operations on
the UGW9811 so that the number of messages that the UGW9811 sends to an external NE per
second does not exceed the message processing capability of the specified NE:
Run the radius-server authentication command to set a Windows access limit (WAL)
for the AAA authentication server.
Run the radius-server accounting command to set a WAL for the AAA accounting
server.
Run the ocs-info command to set a WAL for the OCS server.
Run the pcrf command to set a WAL for the PCRF.
Run the cg command to set a WAL for the CG.
After the UGW9811 is upgraded, run these commands to restore the WALs to the original
values.
3.10 Checking Alarms and Key Performance

Counters (About 5 Minutes)
To ensure that the requirements for an upgrade are met, perform the operations in this section three
working days before the upgrade and on the day of the upgrade.
This section describes how to check the operating status of the UGW9811.
Before the upgrade, verify that active alarms do not exist and the key performance counters
are normal. If any active alarms exist, refer to the alarm help or handle alarms according to
the ITR process. If any key performance counters are abnormal, handle the problem according
to the ITR process.
Checking Alarms
Check whether active alarms about the UGW9811 exist on the LMT or U2000. If yes, clear
the active alarms before the upgrade.
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Monitoring Key Performance Counters

Check the key performance counters using the performance browser tool or the U2000 client.
Figure 1.1 describes the key performance counters.
Figure 1.1 Key performance counters
Key
Performance
Counter
Measure
ment Unit
Measure
ment Set
Specifications
S-GW
SGW
current
active
subscribers
SGW Users
number
measurement
SGW Users
number
measurement
On a live network, the difference

between the values of the
performance counter for the
same measurement period on
two consecutive days must not
be greater than 10%.
P-GW
PGW
current
active
subscribers
PGW Users
number
measurement
PGW Users
number
measurement

SGW+P
-GW
S+PGW
current
active
subscribers
S+PGW
Users number
measurement
S+PGW
Users number
measurement

GGSN
Current
activated
PDP
contexts
GGSN Basic
session
performance
measurement
GGSN Basic
session
measurement

Uplink data
forward
success
ratio
Forwarding
performance
measurement
GGSN
Forwarding
performance
measurement

Downlink
data
forward
success
ratio
Forwarding
performance
measurement
GGSN
Forwarding
performance
measurement

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Key
Performance
Counter
Measure
ment Unit
Measure
ment Set
Specifications
Board
Peak CPU
usage
System
resources
performance
measurement(
CPU)
System
resources
performance
measurement(
CPU)

Service
L7 parser
peak packet
throughput
L7 parser
performance
measurement
L7 parser
performance
measurement

Number of
current
quintuple
nodes in use
Service
resources
measurement(
CPU)
Service
resources
measurement(
CPU)

PCC
Current
Activated
PDP
Context
With PCC
Enabled
PCC Session
Measurement
GGSN Basic
session
performance
measurement

OCS
GW Current
activated
basic
content
based
charging
PDP
contexts
GW Basic
session
measurement
GW Basic
session
measurement

AAA
Authenticati
on requests
AAA
performance
measurement
AAA
performance
measurement

Successful
authenticati
on requests
AAA
performance
measurement
AAA
performance
measurement

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If the difference exceeds 10%, handle the problem according to the ITR process.
3.11 Configuring the Upgrade Tool and

Performing the Pre-upgrade Check
The configuration files are backed up during the check. Do not modify the backup
configuration files before the upgrade unless you have obtained permission from the
UGW9811 R&D and maintenance contact.
Before installing and using the upgrade tool, ensure that you have logged in to the PC as an
administrator.
Use the health check tool to check the upgrade environment at least 1 week before an
upgrade. Locate and rectify the faults that cause check failures. If the BOM related items fail
the check, contact R&D engineers to determine whether an upgrade can be performed as
planned. If you perform an upgrade when the BOM related items fail the check, "ALM-0697
Hardware incompatibility with the system" will be generated after the upgrade. Clear it
according to the alarm help. If the alarm cause cannot be located, handle it according to the
ITR process.
3.11.1 Configuring the Upgrade Tool

Perform the following steps to configure the upgrade tool:
Step 1 View the Connection Type and Authentication Mode. Record the value of Connection
Type. You will need it in Step 5.
Run commands in the Telnet window of the LMT. The following is an example command
output:
[UGW9811]om-view
Enter om-view commands.
[UGW9811-om-view]display ssl configuration
List SSL Configuration
---------------------Connection Type = ALL Type
Authentication Mode = Verify None
Log Level = Log Fatal
Root Certificate File Name = cacrt.pem
Certificate Revocation List File Name = NULL
Certificate Chain File Name = NULL
Certificate File Name = usercert.pem
Private Key File Name = userkey.pem
(Number of results = 1)
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If Authentication Mode is Verify Peer Certificate, run the ssl authmode 0 command
to change Authentication Mode to Verify None and go to Step 2. Alternatively, perform
the upgrade according to UGW9811 V900R011C00SPC200 Upgrade Guide (Based on
UGW9811 V9R9C01 and V9R9C02, Upgrade by Using the LMT).
Step 2 Start the upgrade tool.

A dialog box is displayed. Check that the version is correct, and click OK.
Step 3 In the Nav Tree pane, right-click Task of NE and choose Create Area from the shortcut
menu.
Figure 1.1 Creating an area
Step 4 Enter an area name and click OK. An area is a set of NEs and is used to manage NEs.
Figure 1.1 Setting an area name
Step 5 Right-click BEIJING and choose Add Site.

Figure 1.1 Adding a site
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The Site Information dialog box is displayed. Set the following parameters in the Site
Information dialog box:
Site Name: name of the site where the UGW9811 is deployed
Site IP Address: IP address of the UGW9811
Connection Type: type of the connection between the upgrade tool and UGW9811
If Connection Type in the command output in Step 1 is ALL Type, set this
parameter to Normal.
If Connection Type in the command output in Step 1 is Only SSL Connection, set
this parameter to SSL.
The recommended value is Normal, because the upgrade may take a longer period of
time if Connection Type is set to SSL.
LMT User Name: name of the LMT user with administrator rights
LMT Password: password of the LMT user
The LMT user can be an Administrator or Custom user. If the LMT user is a Custom user,
the user must be configured with the rights of service configuration query and system
management. If the Custom user is not configured with such rights, the upgrade may fail.
Figure 1.2 Configuring site information
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----End
3.11.2 Performing the Pre-upgrade Check (About 30

Minutes)
Perform the following steps for a pre-upgrade check:
Step 1 Select the NE to be upgraded in the Nav Tree pane of the upgrade tool.
Figure 1.1 Check before upgrade Nav Tree
Step 2 Click
on the toolbar in the Nav Tree pane to start the pre-upgrade check.
Figure 1.1 Check before upgrade toolbar
The Settings dialog box is displayed.

Set the following parameters in the Settings dialog box:
IP Address of LMT Server: specifies the IP address of the PC where the upgrade tool is
installed. Ensure that the PC is connected to the UGW9811.
VPN Name:
If the name of the VPN to which the OM interface is bound is available, enter the VPN
name in VPN Name. If the OM interface is not bound to any VPN, do not set VPN
Name.
If the name of the VPN to which the OM interface is bound is unavailable, click auto get
to obtain the VPN name.
If the VPN name manually specified or automatically obtained cannot be used to set up an
FTP connection, rectify the fault. For details, see section 8.1"Q1: How do I Handle an
FTP Failure?"
Upgrade mode: specifies the upgrade mode. If Dual-plane upgrade is unavailable, the
site supports only Common upgrade.
Backup Path: specifies the path where the bam directory in main area, the license file
and the ssl directory are backed up. This path will be used if the upgrade fails and a
version rollback is required. The default backup path is C:\download\backup_area
name_site name. In this example, the default backup path is
C:\download\backup_BEIJING_192.15.15.30. You can specify a desired backup path.
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Figure 1.2 Check before upgrade Settings
Step 3 Click OK. A dialog box showing the upgrade path is displayed. Click Yes. The upgrade tool
starts the pre-upgrade check.
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Figure 1.1 Check before upgrade Upgrade Tool
During the check, you can click
on the menu bar

to stop the check. Start the check
again as required. If
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Step 4 If the dialog box as shown in Figure 1.1 is displayed, manually select a suitable FTP transport
mode.
Figure 1.1 Check before upgrade Ftp mode
The recommended value is Plaintext, because the upgrade may take a longer period of time if
Transport Mode is set to SSL.
Currently, the upgrade tool connects to the UGW9811 by FTP in automatic adaption mode. If the dialog
box as shown in Figure 1.1 is displayed, Transport Encrypted Mode is Auto. In this case, select
Plaintext or SSL.
The UGW9811's FTP transport mode can be viewed using the display ftps server-configuration
command in the OM view.
The window of the upgrade tool is described as follows:
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The color of a step in the Chart Flow pane indicates the status of the step:
Blue: The step is being performed.
Red: An error occurs and needs to be handled based on the generated report.
Green: The step is complete.
Gray: The step has not yet been performed.
Figure 1.2 Check before upgrade Chart flow
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Figure 1.3 Check before upgrade Output
Figure 1.4 shows the log information during the upgrade.
Figure 1.4 Check before upgrade Log
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If a fault occurs during the running of the upgrade tool, the Guide dialog box is
displayed with the following options:
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Upgrade Guide
Give up: Cancel the upgrade.
Continue: Continue with the upgrade after you determine to ignore the fault or have
rectified the fault.
Retry: Retry the step. The Retry button becomes unavailable after it is clicked twice.
Figure 1.5 shows an example of the Guide dialog box displayed when the source version is incorrect
before upgrade.
Figure 1.5 Check before upgrade Guide
After the check is complete, a summary report is displayed, which records the pre-upgrade
check procedure.
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Figure 1.6 Check before upgrade summary report
If a fault has occurred, select the operation in which the fault occurred and click Advice in the
report. Suggestions on how to rectify the fault are provided.
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Figure 1.7 Check before upgrade fault rectification suggestions
Make sure that no fault has occurred before you proceed to the next section. If the fault
persists, handle the problem according to the ITR process. If no fault has occurred, proceed to
section 3.12"Upgrading Files."
----End
3.12 Upgrading Files

Send the vrpcfg.cfg file and diamdict directory to the UGW9811 R&D maintenance contact
for upgrading the configurations. After the upgrade, the vrpcfg.cfg file is stored in
C:\download\version.
To improve security, in the new version, the FTP function is available only for local
subscribers of level 3 or higher levels. If some local subscribers lower than level 3 are using
FTP servers before an upgrade, the level of these subscribers is increased to level 3
automatically during the upgrade to ensure these subscribers can still use FTP services after
the upgrade.
Send the XML files in the diamdict folder to UGW9811 R&D and maintenance contact for upgrade
only when the files need to be customized. If the files do not need to be upgraded, you do not need to
store the diamdict folder in C:\download\version.
Check whether the signature database version is 01.0002.1018.01 and parser database version is
009.011.000.010 in the vrpcfg.cfg file after the upgrade. If either or both versions are incorrect, contact
the product R&D maintenance contact.
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3.13 (Optional) Preparing for Migrating the

Subscribers Served by the UGW9811 to Be
Upgraded to Other UGW9811s (About 10
Minutes)
On the MME/SGSN, prepare for migrating the subscribers served by the UGW9811 to be
upgraded to other UGW9811s.
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ownload
and
Synchro
nous
version
(About
70
Minutes
)
The chapter describes how to download and synchronous version.
4.1 Configuring the Upgrade Tool and

Performing the Pre-upgrade Check
Configure the site information before you use the upgrade tool. For details, see section
3.11"Configuring the Upgrade Tool and Performing the Pre-upgrade Check." If the site
information is already available, select the site and perform the operations in section
3.11.2"Performing the Pre-upgrade Check (About 30 Minutes)." Ensure that all items pass the
check and proceed to section 4.2"Download and Synchronous version (About 70 Minutes)."
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4.2 Download and Synchronous version (About

70 Minutes)
Upload software to the NE takes about 20-60 minutes, depending on the network transmission
rate.
Perform the following steps to download and synchronous version:
Step 1 Click
loading.
on the toolbar in the Nav Tree pane of the upgrade tool to start the software
Figure 1.1 Download and Synchronous version toolbar

VPN Name:
Name.
FTP Failure?"
Path Selection: specifies the upgrade path.
Loading Path: specifies the path where the new software version is stored. The default
path is C:\download\version.
Set Upgrade mode to the same value as that of Upgrade mode in section 3.11.2"Performing the Preupgrade Check (About 30 Minutes)."
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Figure 1.2 Download and Synchronous version Settings
Step 2 Click OK. A dialog box showing the upgrade path is displayed. Click Yes. The loading
process starts automatically.
Step 3 If the dialog box as shown in 3.11.2 IStep 4Figure 1.1 is displayed, perform Step 4 in section
3.11.2"Performing the Pre-upgrade Check (About 30 Minutes)."
After the software loading is complete, a summary report is displayed, which records the
software loading procedure.
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Figure 1.1 Download and Synchronous version summary report
Make sure that no fault has occurred before you proceed to the next section. If the fault
persists, handle the problem according to the ITR process. If no fault has occurred, proceed to
section 5"Resetting the UGW9811 (About 70 Minutes)."
----End
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esetting
the
UGW981
1
(About
70
Minutes
)
Complete the operations in chapter 4"Download and Synchronous version (About 70
Minutes)" before you perform the operations in this chapter. Activate the new software of the
UGW9811 based on customer requirements and in the early morning when the service load is
light.
This chapter includes the following major operations:
1.
Load the host software: takes about 10-25 minutes, about 25 minutes if SPUd is
configured, depending on the device load.
2.
Activate software of the new version: the upgrade tool supports the dual-plane upgrade
and common upgrade.
Dual-plane upgrade:
When all restrictions in section 1.3.2"Restrictions" are met, the activation of the new
software version takes about 25-40 minutes, during which services are interrupted for
about 90 seconds
Common upgrade:
The activation of the new software version takes about about 8-25 minutes, during
which services are interrupted for about 8-20 minutes.
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5.1 Load to storage media and Active (About

65 Minutes)
Perform the following steps to reset the UGW9811:
Step 1 Click
on the toolbar in the Nav Tree pane of the upgrade tool to reset the UGW9811.
Figure 1.1 Load to storage media and Active toolbar

VPN Name:
Name.
FTP Failure?"
Path Selection: specifies the upgrade path.
Loading Path: specifies the path where the new software version is stored. The default
path is C:\download\version.
Load License: specifies the license to be loaded. If a new license is required for the
upgrade, select Load License and select the license file from the C:\download\version
directory. If the new license file is not select, after a cross-R-version upgrade to
UGW9811 V900R011C00SPC200 is completed, a new license file is required. If the new
license file is not activated, the existing license file can be used for another 60 days.
Replace the existing license file with a new one within the 60 days. If the new license
file fails to be activated, handle the problem according to the ITR process. The old
license can be used for 60 days starting from the upgrade day. A license activation failure
will not result in an upgrade failure.
Set Upgrade mode to the same value as that of Upgrade mode in sections 3.11.2"Performing the Preupgrade Check (About 30 Minutes)" and 4.2"Download and Synchronous version (About 70 Minutes)."
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Figure 1.2 Load to storage media and Active settings
Step 2 Click OK. A dialog box showing the upgrade path is displayed. Click Yes. The upgrade tool
starts resetting the UGW9811 automatically.
Step 4 During the UGW9811 resetting in a common upgrade, the upgrade tool displays a dialog box,
as shown in Figure 1.1. If the customer requires that the SPU be locked and subscribers be
deactivated, refer to section 8.5"Q5: Locking the SPUs and Deactivating Subscribers" to lock
the SPUs and deactivate subscribers. Then return to the dialog box shown in Figure 1.1 and
click Continue. A dialog box is displayed. Click Yes.The upgrade tool activates the new host
software and continues with the resetting.
During the UGW9811 resetting in a dual-plane upgrade, the upgrade tool does not display this
dialog box. You do not need to lock the SPU or deactivate subscribers.
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Figure 1.1 Load to storage media and Active locking the SPUs and deactivating
subscribers in the UGW9811 resetting
If you fail to log in to the UGW9811 through an LMT in SSL mode, change the Connect Type to
Normal. For details on how to change the Connect Type, see section 8.7"Q7: How Do I Change the
Connect Type When I Log In to the Host Software Using the LMT?"
Step 5 If you have selected Load License in Step 1, activating the new license file during the
resetting causes the working mode of the SPUs to change. You must reset all SPUs to make
the new license file take effect. The upgrade tool displays a dialog box asking you to confirm
whether to reset all SPUs during the resetting, as shown in Figure 1.1.
If you click Yes, the upgrade tool resets all SPUs and waits until all SPUs register
successfully. This process causes service interruption for 3-15 minutes.
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Figure 1.1 Load to storage media and Active resetting all SPUs
After the upgrade is complete, a summary report is displayed, which records the UGW9811
resetting procedure.
The hardware compatibility check function is added to UGW9811 V900R011C00SPC200 and later.
Therefore, "ALM-0697 Hardware incompatibility with the system" may be generated after an upgrade.
If the pre-upgrade check confirms that no compatibility problem exists, manually clear this alarm.
Otherwise, clear this alarm according to the alarm help. If the fault persists, handle the fault according to
the ITR process.
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Figure 1.2 Load to storage media and Active summary report
----End
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5.2 (Optional) Changing the NE Type (About 5

Minutes)
If the NE type before the upgrade is GGSN80 and
iManagerOSS_UGW_MATCH_ENG_V200R014C00SPC011_pkg.tar is installed in
section 3.5.2"Installing the U2000 Mediation," change the NE type to UGW after the
upgrade. Perform the following steps if you want to retain the data (for example, performance
counters) on the original GGSN9811:
Log in to the U2000 client. Click

in the iManager U2000 Mobile Element
Management System window. Double-click Topo View in the Application Center tab.
Select the original GGSN80 icon, right-click, and choose Properties from the shortcut
menu. In the NE Properties dialog box, change IP Address to an OM address that does
not exist (1.1.1.1 for example) for the GGSN80. Click OK.
The GGSN80 will be disconnected from the U2000, and the data on the GGSN80 will
not be lost after the upgrade.
On the Main Topology tab page, right-click in a blank area, and choose New > NE from
the shortcut menu to add a UGW icon whose name is different from that of the original
GGSN80. Configure a correct OM address for the UGW.
After the NE type is changed from GGSN80 to UGW, the northbound interface configuration
on the U2000 needs to be changed. Inform the customer of this requirement so that the
customer can contact the U2000 vendor to change the northbound interface configuration.
If the upgrade fails or other faults occur after the upgrade, roll back the UGW9811 to the GGSN80.
After the rollback is complete, configure a correct OM address for the GGSN80.
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Ve
rifying
the
Upgrade
(About
60
Minutes
)
This chapter describes how to verify the upgrade.
6.1 Verification Checklist

Figure 1.1 lists the items to be checked after the upgrade.
Figure 1.1 Verification checklist
Ite
m
Task
Criteria
Exception Handling
Resul
t
Checking the
License File
The control items

displayed in the license
file are consistent with
the available control
items.
Handle the problem

according to the ITR
process.
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Ite
m
Task
Criteria
Exception Handling
Resul
t
Checking the
Configuration
File
The configuration file

after the upgrade is the
same as those in
C:\download\version
before the upgrade.
Contact UGW9811 R&D

and maintenance contact
and send both the preupgrade and post-upgrade
configuration file to
UGW9811 R&D and
maintenance contact.
Checking the
NMS Status
The UGW9811 is
connected to the U2000
properly. SNMP data is
normal.
If the U2000 IP address fails

to be pinged, check the
physical connection
between the UGW9811 and
U2000.
Testing
Services
All services function

properly.
See Clearing Signaling

Faults and Clearing Data
Service Faults in
Troubleshooting.
After the new version is activated, use the LMT for UGW9811 V900R011C00SPC200 to log
in to the UGW9811. The login password remains unchanged.
The default installation path for the LMT of UGW9811 V900R011C00SPC200 changes from
D:\HW LMT to D:\HWLMT_Enhanced. After the upgrade, click

on the
desktop or choose Start > Programs > HUAWEI Local Maintenance Terminal
(Enhanced) > Local Maintenance Terminal (Enhanced) to start the new LMT client. If the
Change Password dialog box is displayed, you can log in to the LMT only after changing the
LMT login password.
6.2 Checking the License File

Run the following commands in the Telnet window of the LMT to check whether the license
control items are correct:
[UGW9811]om-view
[UGW9811-om-view]display license config
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6.3 Reconfiguring the local-user a password

In UGW9811 V900R010C01 and later, the password configured using the local-user
command is encrypted in an enhanced manner. Therefore, the original user name and
password expire, and as a result, users cannot log in to the UGW9811 using FTP, SSH,
Telnet, and Hyper Terminal. After the UGW9811 is upgraded to V900R011C00SPC200,
run the local-user command to reconfigure a password. For details, see the command
description in the related UGW9811 V900R011C00SPC200 CPI documentation. Because
LMT user names and passwords are not configured using the local-user command, the user
names and passwords are still valid for LMT users when the UGW9811 is upgraded to
V900R011C00SPC200.
Use the FTP client embedded in the LMT.
To configure the UGW9811 as an FTP server for backing up and uploading configuration
files, perform the following steps:
The configuration files for the source versions in the standby area may contain plaintext
passwords or passwords using reversible encryption algorithms. To prevent password
disclosure, do not set new passwords the same as any old passwords.
This section uses the FTP function configuration as an example to describe how to change the passwords
of the existing users masterhd1 and slavehd1. masterhd1 and slavehd1 are only examples.
Step 1 Run the following commands in the Telnet window of the LMT to start the FTP service on the
UGW9811.
[UGW9811]ftp server enable
Info: Succeeded in starting the FTP server.
Step 2 Create a user with the user name masterhd1 and the password UGW9811@master. Set the
FTP working directory to hd1:. Note that 1 in hd1 is the digit 1, not the letter l.
[UGW9811]aaa
[UGW9811-aaa]local-user
masterhd1
masterhd1
masterhd1
masterhd1
password irreversible-cipher UGW9811@master

service-type ftp
level 15
ftp-directory hd1:
Step 3 Create a user with the user name slavehd1 and the password UGW9811@slave. Set the FTP
working directory to slave#hd1:.
[UGW9811-aaa]quit
slavehd1
slavehd1
slavehd1
slavehd1
password irreversible-cipher UGW9811@slave

service-type ftp
level 15
ftp-directory slave#hd1:
Step 4 Disabling the FTP Server

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[UGW9811]undo ftp server

Info: Succeeded in closing the FTP server.
----End
6.4 Checking the Configuration File

This section describes how to check the pre-upgrade and post-upgrade configuration file.
Run the following command in the Telnet window of the LMT:
<UGW9811>save
The current configuration will be written to the device.
Are you sure to continue?[Y/N]y
Download the configuration file vrpcfg.cfg from the MPU/SRU main area using FTP. Check
whether this configuration file is the same as the vrpcfg.cfg file uploaded before the upgrade
in C:\download\version. If the two configuration files are different, contact UGW9811 R&D
and maintenance contact.
If the password inconsistency in the vrpcfg.cfg file is caused by operations in section6.3"Reconfiguring

the local-user a password", ignore the inconsistency.
6.5 Checking the NMS Status

6.5.1 Checking the Connection Between the
UGW9811 and U2000
In this document, the client display style of the U2000 interface being the application style is used an
example. If you want to change the client display style, see "Setting the Client Display Style" in the
U2000 Product Documentation.
Perform the following steps to check the connection between the UGW9811 and U2000:
Step 1 Log in to the U2000 client. Click
in the iManager U2000 Mobile Element
Management System window. Double-click Topo View in the Application Center tab.
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Figure 1.1 Accessing the Application Center tab
Step 2 In the Physical Root pane, select the desired NE. If the NE icon is
between the NE and U2000 functions properly. If the NE icon is
disconnected from the U2000. If the NE icon is
match the version of the U2000 mediation.
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Figure 1.1 Checking the connection between the UGW9811 and U2000
----End
6.5.2 (Optional)Checking the SNMP Data (Using the

SNMP Site)
If a site uses SNMP to obtain NE interface specifications, the specifications cannot be
obtained after an upgrade because the interface indexes are changed. In this case, you must
obtain the new interface indexes and query for related data using the new interface indexes.
6.6 Testing Services

Step 1 Test items vary with sites. For detailed test items, see Figure 1.3"Service Dialing Test
Checklist" or UGW9811 Acceptance Manual.
Step 2 After the service test is successful, see "3.10.1 IStep 1Figure 1.1."
----End
6.7 Determining the Upgrade Result

If all the verification checks after the upgrade produce the expected results, the upgrade
succeeds.
If any board does not function properly, important data services are unavailable, or faults
cannot be rectified on site, determine whether to roll back the version based on site conditions
and customer requirements.
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If the values of some performance counters change after an upgrade, check UGW9811
V900R011C00SPC200 Performance Counter Delta Description to see whether the value
changes are caused by the known changes in UGW9811 V900R011C00SPC200.
If the results of all verification items are as expected, the upgrade is successful.
After the upgrade, monitor the service status for two days. Check whether the performance
counters, CPU usage, and memory usage are normal and whether alarms are generated.
If faults occur and cannot be rectified during the verification, roll back to the source version
immediately to restore services.
For Huawei technical support engineers: Update the version information in the customer equipment
archives system (IBMS) database after the upgrade.
6.8 Restoring the WAL Parameter Value

Step 1 After the UGW9811 upgrade, restore the WAL parameter value to the original value. For
details, see the section 3.9"Checking the Message Processing Capabilities of External NEs
(About 10 Minutes)."
Run the radius-server authentication command to set a Windows access limit (WAL)
for the AAA authentication server.
Run the radius-server accounting command to set a WAL for the AAA accounting
server.
Run the ocs-info command to set a WAL for the OCS server.
Run the pcrf command to set a WAL for the PCRF.
Run the cg command to set a WAL for the CG.
Step 2 Run the following command in the Telnet window of the LMT:
<UGW9811>save
The current configuration will be written to the device.
Are you sure to continue?[Y/N]y
----End
6.9 (Optional) Cutting Over Services

After operations in sections "6.1Verification Checklist" to "6.8Restoring the WAL Parameter
Value" are completed, on the MME/SGSN, migrate the subscribers back to the upgraded
UGW9811. Run the display pdp-number command once every 10 minutes to check the
number of PDP contexts to see whether the number of subscribers is increasing. An example
command output is as follows:
[UGW9811]display pdp-number
PDP context(s) Number Information:
--------------Slot 9 CPU 0 GTP v0 PDP context(s)
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Slot 9
Slot 9
Slot 9
Slot 9
Slot 9
Slot 9
Slot 9
Slot 9
Slot 9
Slot 9
Slot 9
ALL PDP
(Number
CPU 0 GTP v1 PDP context(s) = 0

CPU 0 GTP v2 Sgw PDP context(s) =
CPU 0 GTP v2 Pgw PDP context(s) =
CPU 0 GTP v2 SPgw PDP context(s) =
CPU 0 PMIP Pgw PDP context(s) = 0
CPU 1 GTP v2 Sgw PDP context(s) =
CPU 1 GTP v2 Pgw PDP context(s) =
CPU 1 GTP v2 SPgw PDP context(s) =
CPU 1 PMIP Pgw PDP context(s) = 0
context(s) = 0
of Results = 1)
0
0
0
0
0
0
If the number of subscribers is increasing, in the subsequent 24 hours, perform a system analysis about
performance statistics, system logs, and diagnosis logs every 2 hours. Check that system running is
normal.
If any board does not function properly, important data services are unavailable, or faults
persist, determine whether to roll back the version based on site conditions and customer
requirements.
If services are normal in 24 hours after the upgrade, the upgrade is successful.
6.10 Exporting the Device Archive Information

After software installation is complete, export the device archive information. For details, see
section "Collecting Device Archive Information" in the product documentation released with
the software version.
6.11 Deleting Unused Files

If the PGP-8 or PGP-16 subrack and 1 GB hard disk are used, to ensure sufficient hard disk
space, you are advised to delete .cc files of earlier versions after the system is running stably
for a period of time, for example, one week.
If area a is the backup area, delete .cc files in hd1:/soft/a and slave#hd1:/soft/a.
If area b is the backup area, delete .cc files in hd1:/soft/b and slave#hd1:/soft/b.
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olling
Back to
the
Source
Version
(About
25
Minutes
)
This chapter describes how to roll back to the source version.
7.1 When to Perform the Rollback

This section describes when to perform the rollback.
If the version is to be rolled back because of an upgrade failure or other problems, record
the failure symptoms and operation steps and handle the problem according to the ITR
process.
Do not perform rollback within 30 minutes after the upgrade. During the first 30 minutes
after the upgrade, the UGW9811 checks the connections to the LMT and U2000 and
does not allow rollback or another upgrade.
During the first 30 minutes after the rollback, the UGW9811 checks the connection to
the U2000, and no upgrade operations are allowed in this period of time.
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When the UGW9811 is functioning properly after the upgrade, do not upload any files to
bam/ini on the main area of the active or standby MPU/SRU. Loading files to bam/ini
may cause a rollback failure.
After the rollback is complete, the configurations, including the local operator account
and password, are restored to those of the source version.
If an upgrade is required after the version is rolled back successfully, perform the full
upgrade procedure described in this upgrade guide.
7.2 Performing the Rollback (About 25

Minutes)
7.2.1 Automatic Version Rollback
The MPU/SRU will roll back the version automatically if either of the following conditions is
met:
The UGW9811 of the new version is reset three times within 15 minutes after the
upgrade.
The UGW9811 fails to connect to the U2000 or LMT within 30 minutes after the
upgrade.
7.2.2 Rolling Back the Version Manually

Perform the following steps to roll the UGW9811 software back to the source version.
Services will be interrupted for about 20 minutes when you perform the operations in this
section.
Step 1 Click
on the toolbar in the Nav Tree pane of the upgrade tool to start the rollback.
Version rollback is performed only when the upgrade fails or the new version has problems.
Figure 1.1 Rollback version toolbar

VPN Name:
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FTP Failure?"
Path Selection: specifies the rollback path, which is from UGW9811

V900R011C00SPC200 to the source version.
Upgrade mode: specifies the upgrade mode. Rollback is supported only when Upgrade
mode is set to Common upgrade.
Load License: please do not select Load License.
Figure 1.2 Rollback version settings
Step 2 Click OK. A dialog box showing the rollback path is displayed. Click Yes. The upgrade tool
starts the rollback. If the Input User Name and Password dialog box is displayed, enter the
latest user name and password.
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Step 4 During the rollback, the upgrade tool displays a dialog box, as shown in Figure 1.1. If the
customer requires that the SPU be locked and subscribers be deactivated, refer to section
8.5"Q5: Locking the SPUs and Deactivating Subscribers." Then return to the dialog box
shown in Figure 1.1 and click Continue. A dialog box is displayed. Click Yes. The upgrade
tool continues with the rollback.
Figure 1.1 Rollback version locking the SPUs and deactivating subscribers in the version
rollback
The password to the LMT before the upgrade needs to be entered before you can proceed with
rollback operations.
After the version rollback is complete, a summary report is displayed, which records the
version rollback procedure.
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Figure 1.2 Rollback version summary report
----End
After version rollback is complete, click

on the desktop or choose Start >
Programs > HUAWEI Local Maintenance Terminal > Local Maintenance Terminal to
start the previous LMT client.
7.3 Verifying the Rollback

To verify the rollback, refer to 6.1.1 IStep 1Figure 1.1.
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7.4 (Optional) Cutting Over Services

After confirming that the rollback succeeds, on the MME/SGSN, migrate the subscribers from
other UGW9811s back to the UGW9811. For details, see section "6.9(Optional) Cutting Over
Services."
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FA
Qs
This chapter describes common problems that may occur during an upgrade and how to solve
these problems.
8.1 Q1: How do I Handle an FTP Failure?

Perform the following steps to handle an FTP failure:
Step 1 Ensure that IP Address of LMT Server configured in the Settings dialog box can be pinged
from the UGW9811.
Step 2 Checking Whether the OM Interface Is Bound to a VPN.
Identify the OM interface. In this example, the OM interface is Eth-Trunk1Enter the EthTrunk1 interface view. Run the display this command to view the name of the VPN that is
bound to the OM interface. Record the VPN name.
[UGW9811]interface Eth-Trunk1
[UGW9811-Eth-Trunk1]display this
#
interface Eth-Trunk1
ip binding vpn-instance om_vpn
ip address 192.15.15.30 255.255.0.0
#
Return
If a VPN is configured for an O&M interface on the UGW9811 but the FTP server does not belong to
the VPN, run the dump-ftp ftp-server command to configure the VPN to which the FTP server belongs.
For details, see the dump-ftp ftp-server command help.
Step 3 If the FTP server has been enabled on the PC where the upgrade tool is installed, disable the
FTP server and restart the upgrade tool.
----End
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8.2 Q2: How do I Use the FTP Client to

Download or Upload Files?
Perform the following steps to download or upload files using the FTP client:
Step 1 Choose Start > Programs > HUAWEI Local Maintenance Terminal (Enhanced) > FTP
Client (Enhanced) on the PC.
Step 2 If the FTP user name and password are unavailable, run the following CLI commands in the
Telnet window of the LMT to configure the temporary user name and password:
[UGW9811]ftp server enable
Info: Succeeded in starting the FTP server.
[UGW9811]aaa
[UGW9811-aaa]local-user masterhd1 password irreversible-cipher UGW9811@master
[UGW9811-aaa]local-user masterhd1 service-type ftp
[UGW9811-aaa]local-user masterhd1 level 15
[UGW9811-aaa]local-user masterhd1 ftp-directory hd1:
[UGW9811-aaa]local-user slavehd1 password irreversible-cipher UGW9811@slave
[UGW9811-aaa]local-user slavehd1 service-type ftp
[UGW9811-aaa]local-user slavehd1 level 15
[UGW9811-aaa]local-user slavehd1 ftp-directory hd1:
Configure the user name and password as required. Here, masterhd1, UGW9811@master, slavehd1, and
UGW9811@slave are only examples.
Step 3 Set FTP client parameters as follows:
Server: 192.15.15.30 (example IP address of the UGW9811)
User: masterhd1
Password: UGW9811@master
Local folder list: C:\download\backup
Port: 21
Set Transport Mode:
If Transport Encrypted Mode in the command output in display ftps serverconfiguration in the OM view is Auto or Plaintext, do not select SSL as shown in
Step 4Figure 1.1.
Step 4 Click
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Figure 1.1 Connecting the FTP client to the FTP server (active MPU/SRU)
Step 5 Select a file or folder from the Server File List area. Click
folder or click
to delete the selected file or
to back up the selected file or folder.
Step 6 Select a file or folder from the Local Folder List area. Click
folder.
to upload the selected file or
Step 7 After operations about the FTP client are complete, run the following CLI commands in the
Telnet window of the LMT to delete temporary configurations:
[UGW9811]aaa
[UGW9811-aaa]undo local-user masterhd1
[UGW9811-aaa]undo local-user slavehd1
[UGW9811-aaa]quit
[UGW9811]undo ftp server
Info: Succeeded in closing the FTP server.
----End
8.3 Q3: What Are the Measures to Take When

the Backup Status of the MPUs/SRUs Are
Abnormal?
Wait for 3-5 minutes and then run display backup status to check the backup status of the
MPUs/SRUs. The backup status of the MPUs/SRUs should be Realtime or regular receiving
data. If the backup status of the MPUs/SRUs does not change to Realtime or regular
receiving data for a prolonged period of time, contact Huawei technical support engineers in
Huawei headquarters.
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8.4 Q4: Why Do Files Fail to Be Backed Up

During LMT Software Installation?
Symptom
During LMT software installation, a message is displayed, which indicates that file backup
has failed.
Figure 1.1 File backup failure during LMT software installation
Causes
You have installed the LMT software from the network by double-clicking the
installation file setup.vbs on the server. As a result, some problems that the system
cannot detect may occur, and specific processes cannot be deleted as expected, causing a
file backup failure.
Multiple users are accessing the LMT at the same time on the servers (Window Server
2003 or Citrix). When a user starts an upgrade, some files are being used by other users
and therefore fail to be backed up.
The problem may occur due to other unknown causes.
If you have installed the LMT software from the network, cancel the ongoing
installation, copy the installation file to the local PC, and then perform the installation
again.
If multiple users are accessing the LMT at the same time on the servers, cancel the
ongoing installation. Use the process query tool to view who and which process are
Solutions
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using the files in question. Perform the installation again after confirming that the files
are no longer in use.
For other unknown causes, cancel the ongoing installation. Stop the LMT-related
backoffice service programs, such as lmt_server, ilmt_tray, Naming_Service, or
SFTPServer, and perform the installation again.
8.5 Q5: Locking the SPUs and Deactivating

Subscribers
If a dual-plane upgrade is performed, skip this section. If a common upgrade is performed,

lock the SPU and deactivate subscribers if required by the customer. The SPU will be
automatically unlocked after the common upgrade.
Purpose
Lock SPUs to ensure that no subscriber access the UGW9811 during the
upgrade and deactivate online subscribers so that complete CDRs are
generated for these subscribers.
Impact
Subscribers cannot access the UGW9811 after it is locked.
Duration
5- 10 minutes, depending on the numbers of SPUs, the speed at which

the UGW9811 deactivates subscribers' bearer contexts and online
subscribers.
Prerequisit
es
The host software has been loaded to the standby area of the active
MPU/SRU. The software of the standby MPU/SRU has been
synchronized with the software of the active MPU/SRU.
Perform the following steps to lock the SPU and deactivate subscribers:
8.5.1 Upgrading from a UGW9811 V900R009C01,

UGW9811 V900R009C02 Series Version
Step 1 (Optional) Migrating the Subscribers Served by the UGW9811 to Be Upgraded to Other
UGW9811s, about 5 Minutes.
On the MME/SGSN, migrate the subscribers served by the UGW9811 to be upgraded to other
normal UGW9811s.
Step 2 Lock all SPU groups.
Run the following commands in the Telnet window of the LMT:
[UGW9811-access]lock group all enable
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Step 3 Check whether the SPU groups are locked.

[UGW9811-access]display lock all
Lock information
------------------------Group
Instance
Lock
1
1
enable
1
2
enable
2
1
enable
(Number of Results = 3)
In this example, SPU groups 1 and 2 have been configured. If Lock in the command output is
enable for an SPU group, the SPU group is locked.
Step 4 Deactivate subscribers in all SPU groups.
[UGW9811-access]deactive pdpcontext
[UGW9811-access]deactive pdpcontext
group 1
group 2
If there are multiple SPU groups, run the deactive pdpcontext command for each SPU group at an
interval of 1 minute to deactivate subscribers in all SPU groups.
The group numbers in the preceding commands are SPU group numbers. To deactivate the subscribers in
SPU groups 1 and 2, run the deactive pdpcontext group 1 and deactive pdpcontext group 2
commands, respectively.
Step 5 Wait for 2-3 minutes until all subscribers are offline.
[UGW9811-access]display user-number all
The total user Number = 0
If the total number of subscribers is not 0, handle the problem according to the ITR process.
----End
8.5.2 Upgrading from a UGW9811 V900R011C00

series version
Step 1 Lock all SPU groups.
[UGW9811]lock group all enable
Step 2 Check whether the SPU groups are locked.

Run the display lock all command in the Telnet window of the LMT. If Lock in the command
output is enable for an SPU group, the SPU group is locked.
[UGW9811]display lock all
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Lock information
------------------------Group
Instance
Lock
1
1
2
1
2
1
enable
enable
enable
(Number of Results = 3)
Step 3 Repeat 3.8"Checking the Speed at Which the UGW9811 Deactivates Subscribers' Bearer
Contexts." to configure the speed at which the UGW9811 deactivates subscribers' bearer
contexts.
Step 4 Deactivate subscribers in all SPU groups.
[UGW9811-access]deactive pdpcontext group 1
[UGW9811-access]deactive pdpcontext group 2
If there are multiple SPU groups, run the deactive pdpcontext command for each SPU group at an
interval of 1 minute to deactivate subscribers in all SPU groups.
The group numbers in the preceding commands are SPU group numbers. To deactivate the subscribers in
SPU groups 1 and 2, run the deactive pdpcontext group 1 and deactive pdpcontext group 2
commands, respectively.
Step 5 Wait for 2-3 minutes until all subscribers are offline.
[UGW9811-access]display user-number all
The total user Number = 0
If the total number of subscribers is not 0, handle the problem according to the ITR process.
----End
8.6 Q6: How to Handle the Version Download

Failure When "Failed to connect the FTP
server" Is Displayed?
Symptom
"Failed to connect the FTP server" is displayed after the software download command is
executed.
[UGW9811-om-view]software download ip 10.110.56.170 user admin1 password HWbs@com
version UGW9811V900R011C00SPC200
Error: Failed to connect the FTP server.
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The IP address 10.110.56.170 is used as an example FTP server IP address. On a live network, the IP
address of the local PC on which the FTP server is started must be used.You can run the ftp host IP
address command on the UGW9811 to check that the PC is connected to the UGW9811 by FTP and the
FTP function is available.
Causes
The FTP connection fails because the UGW9811 and FTP server are in different networks, the
NAT operation on firewalls fails, and FTPS is used.
Solutions
Run commands in the Telnet window of the LMT to view the transport encryption mode. The
following is an example command output:
[UGW9811]om-view
[UGW9811-om-view]display ftps
FTPS Client Parameter List
-------------------------Transport Encrypted Mode =
Support State Firewall =
Authentication Mode =
client-configuration
encrypted
Yes
Verify None
Run the following command in the Telnet window of the LMT to set the transport encryption
mode to plaintext:
[UGW9811-om-view]ftps client-configuration encrypt-mode plaintext state-firewall
enable
[UGW9811-om-view]display ftps client-configuration
FTPS Client Parameter List
-------------------------Transport Encrypted Mode = plaintext
Support State Firewall = Yes
Authentication Mode = Verify None
If Transport Encrypted Mode is plaintext, the setting succeeds.
8.7 Q7: How Do I Change the Connect Type

When I Log In to the Host Software Using the
LMT?
Perform the following steps to change the product type:
Step 1 Choose Start > Programs > HUAWEI Local Maintenance Terminal > Local Maintenance
Terminal on the PC where the LMT is installed. The User Login dialog box is displayed.
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Figure 1.1 User Login dialog box
Step 2 Click
. The Office Management dialog box is displayed.
Figure 1.1 Office Management dialog box
Step 3 Click
. The Modify dialog box is displayed. Select a value from the Connect
Type drop-down list box and click OK.
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Figure 1.1 Modify dialog box
----End
8.8 Q8: Can I Upgrade the UGW9811 by

Restarting the UGW9811 After Uploading the
Software Package Through an FTP Client and
Setting the Start Path?
To upgrade the UGW9811 using this method, perform the following steps:
Step 1 Configure the UGW9811 to function as an FTP server. Use an FTP client to upload the
software package to the UGW9811's hard disk. For example, upload the
UGW9811V900R011C00SPC200_UNIVERSAL.CC file to the UGW9811's hard disk.
Step 2 Run the startup system-software system-file [ slave-board ] command to set the start path.
For example, set the start path to the path of the
UGW9811V900R011C00SPC200_UNIVERSAL.CC file.
Step 3 Run the reboot command to restart the UGW9811.
----End
Note that no reliability mechanism is available for this upgrade method and the integrity and
validity of the software package cannot be guaranteed. Therefore, this method can be used
only in special scenarios, such as fault recovery, and must not be used as a common upgrade
method.
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8.9 Q9: Why the Memory Usage on the

MPU/SRU and SPU Increases After an Upgrade?
The memory usage of the MPU/SRU and SPU may increase after an upgrade. On the
UGW9811, the memory resources are allocated in advance based on the maximum
specifications and functions/features. During board startup, the required memory resources
are allocated, and the memory usage does not increase when the number of subscribers
increases. New features are supported in a new version, and therefore more memory resources
allocated than the source version after an upgrade. It is normal that the memory usage
increases. It is a normal situation if the memory usage is stable below 95% and does not
increase continuously. This situation does not affect services.
8.10 Q10: How to Rectify the SFU Registration

Failure?
Symptom
Status is Abnormal only for an SFU.
Solutions
Run the power off and power on commands to power off and then power on the SFU.
For example, if Status is Abnormal for the SFU in slot 22, run the following command to power
off the SFU:
<UGW9811>power off slot 22
Info: Caution!!! This command may affect peration by wrong use, please carefully
use it with HUAWEI engineers direction. Are yousure to do this operation? [Y/N]y
Info: Board 22 has been powered off.
Then, run the following command to power on the unregistered SFU:

<UGW9811>power on slot 22
Info: Caution!!! This command may affect peration by wrong use, please carefully
use it with HUAWEI engineers direction. Are yousure to do this operation? [Y/N]y
Info: Board 22 has been powered on.
Wait 2 to 3 minutes and then check the board status. If the SFU still fails to register, handle the
problem according to the ITR process.
8.11 Q11: How to Handle "ALM-0633 Hard disk

error"?
Symptom
"ALM-0633 Hard disk error" is generated after an upgrade.
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Solutions
Step 1 Check whether hd2 is read-only.
<UGW9811>dir hd2:
Directory of hd2:/
Idx Attr
Size(Byte) Date
0 drw- Aug 01
1 drw- Aug 01
2 drw- Aug 20
78,141,248 KB total (77,141,248
Time(LMT)
2013 13:03:12
2013 13:03:12
2013 13:49:06
KB free)
FileName
charge1
charge2
cdraudit
If Attr is dr- in the command output, hd2 is read-only. In this case, run the format hd2:
command in the system view to configure hd2 to be readable and writable. Then check active
alarms. If "ALM-0633 Hard disk error" persists, go to Step 2.
If Attr is drw- in the command output, go to Step 2.
Step 2 Clear this alarm according to the alarm help. If the fault persists, handle the fault according to
the ITR process.
----End
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D Acronyms and Abbreviations
Figure 1.1
Upgrade Preparation
Record
Item
Remarks
Equipment name
Equipment location
Upgrade date and time period

approved by the customer
Perform the upgrade when the service load is light.
Customer's upgrade requirements
Source version and patches
Confirm the number of installed patches.
Change in the northbound

interface
Check whether the change in the northbound interface

has any impact on services at the site.
Whether to lock SPUs and

deactivate subscribers
Check whether the SPUs need to be locked and

whether subscribers need to be deactivated.
Target version and patches
Confirm the number of patches to be installed after the

upgrade.
Networking of the equipment and

layout of the equipment room
Networking and layout diagrams help Huawei

engineers understand the networking at the site.
Status of other NEs
Information includes:
Equipment vendor
Current software version
Installed patches on the MME
Current software versions and installed patches on

the CG and the U2000
Version requirements for other

NEs
Check whether the MME, CG, and U2000 need to be

upgraded.
Software required for the upgrade
Data requirements for the upgrade
If configuration data remains unchanged, no data

needs to be prepared.
Hardware required for the

upgrade
If the upgrade does not involve hardware update, no

hardware needs to be prepared.
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Item
Remarks
Tools required for the upgrade
Dedicated tools for the upgrade
Mobile phone
Serial cables
Upgrade engineers
Both Huawei and customer upgrade engineers must be

available.
Assistance engineers
Engineers of other NEs should be available to work

with the upgrade engineers.
Person in charge
Provide the name and phone number of the person in

charge of the upgrade.
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Figure 1.2
Upgrade Procedure Record
Site name
Upgrade time
Source version
Target version
Upgrade engineers
Customer:
Huawei:
Upgrade succeeded or not

Check Item
Check before the upgrade
Result
Exception
Handling
Obtain the upgrade software

package.
Apply for a New License.
Check the negotiation modes
of interfaces on the LPU.
Upgrade the U2000 version
and mediation.
Install the LMT.
Check the reporting server
software version.
Check the speed at which the
UGW9811 deactivates
subscribers' bearer contexts.
Check the message processing
capabilities of external NEs.
Configure the upgrade tool
and performing the oreupgrade check.
Upgrade files.
Prepare for Migrating the
Subscribers Served by the
UGW9811 to Be Upgraded to
Other UGW9811s
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Upgrade procedure
Download and synchronous

version.
Reset the UGW9811.
Verification after the

upgrade
Check the license file.

Reconfiguring the local-user a
password.
Check the configuration File.
Check the NMS status.
Test services.
Determine the upgrade result.
Restore the WAL parameter
value.
Cut Over Services
Export the Device Archive
Information
Delete Unused Files
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Figure 1.3
Service Dialing Test

Checklist
Equipment name
Test time
Test result
Pass Not Pass
APN
IMSI and MSISDN of the mobile phone
User name and password for network access
Test Item
Result
Ping function
Pass Not Pass N/A
Web browsing function
Pass Not Pass N/A
FTP function
Pass Not Pass N/A
Email function
Pass Not Pass N/A
Video on demand (VoD) function
Pass Not Pass N/A
WAP service function
Pass Not Pass N/A
MMS function
Pass Not Pass N/A
QoS negotiation
Good Bad N/A
Prepaid user access
Good Bad N/A
Sending CDRs to the CG
Good Bad N/A
Sending CDRs to the AAA server
Pass Not Pass N/A
Remarks
Optional
Optional
Optional
Optional
Signature of test engineers
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Figure 1.4
Acronyms and
Abbreviations
A
AAA
Authentication, Authorization and Accounting
APN
Access Point Name
B
BAM
Background Administration Module
I
IMSI
International Mobile Subscriber Identity
L
LMT
Local Maintenance Terminal
M
MSISDN
Mobile Station International ISDN Number
W
WAP
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Huawei Proprietary and Confidential

HUAWEI UGW9811 Unified Gateway

About This Document

About This Document

Have experience in operating and maintaining the UGW9811.

This issue is the first official release.

This issue is the second official release.

This issue is the third official release.

Description was optimized, and redundant contents

Huawei Proprietary and Confidential

HUAWEI UGW9811 Unified Gateway

About This Document

This issue is the fourth official release.

3.7"Checking the Reporting Server Software

Huawei Proprietary and Confidential

HUAWEI UGW9811 Unified Gateway

Huawei Proprietary and Confidential

HUAWEI UGW9811 Unified Gateway

4 Download and Synchronous version (About 70 Minutes)................31

5 Resetting the UGW9811 (About 70 Minutes).................................35

6 Verifying the Upgrade (About 60 Minutes)....................................42

7 Rolling Back to the Source Version (About 25 Minutes)..................49

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HUAWEI UGW9811 Unified Gateway

A Upgrade Preparation Record........................................................67

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4 Download and Synchronous version (About 70 Minutes)

1.1 Application Scope

(Recommended) UGW9811 V900R011C00SPC200 Upgrade