Gina K.

Kubie
404-307-5755
gkubie@outlook.com
https://www.linkedin.com/in/ginakubie

Professional Statement and Strengths

Delivers sound strategic planning by collaborating with leaders to enable them to grow with strategic
partnerships and innovation empowered by scalable and sustainable processes and systems.
Cross Functional Leadership focus delivering extraordinary achievement in driving new revenue streams
with integrated product innovation, operational processes and technology platforms.
A consistent performance record achieving record sales and profits structuring, negotiating and
nurturing strategic partnerships.
Successful in mission critical turnaround, M&A and small startup environments

Professional Experience
SafeGuard Products International
VP Operations, Process Improvement/Project Management
2015

September 2014 December,

With a mission of Grow Scale Sustain, successfully facilitated the organization in the design and execution of
scalable and sustainable product innovation and operational processes and technology platforms using Six Sigma
methodologies. Results include:
Established PMO recruiting and management of staff
Supported acquisition of strategic partnerships with Porsche, Hyundai and Volkswagen
Reduced new partner on boarding from 9 months to 90 days
36% reduction in cost per claim administration and payment delivery in the first 12 months
Facilitation and design of Enterprise end-to-end Workflow processes leading to strategic initiatives for new
product innovation, operational process (claims administration and payments) and platforms which will yield
more than 500% ($25M+) ROI over the next three years.
Reduced new hire training from three weeks to one week resulting in reducing time from hire to productive
from 90 to 30 days with a 66% reduction in training staff.
Led program to re-engineer payment methodologies and technologies
Oversight of 100+ concurrent strategic projects and teams.

The Norman Group

Atlanta Regional Executive

December, 2011-August, 2014

As the local executive:

Business Development (Five new Master Service Agreements secured in the first 12 months.)
Program Management Strategic Initiatives within banks and financial institutions
Payment Processing Technologies
Operations and Process Optimization
Recruiting and management of staff
Focus on scalability and quality resulted in ~40% GPM.

Enterprise Value Optimization

Independent Management Consultant

March, 2009-December, 2011

Assisted growing and dynamic financial services companies with key strategy development for data driven
decisions which enable scalable and profitable organization structures, products, and technology platforms.

Gina K. Kubie Resume 1

Business development
Product innovation and support in collaboration with key clients and leadership vision
Strategic Initiative Program Management
Pre-Post Merger strategy and integration initiatives
Business Transformation and Change Management
Operational Effectiveness
Business Process Improvement
Organizational re-design
Enabling Technology Initiatives

Peachtree Advisory Partners, Inc.

Principal

August, 2005-March, 2009

As the founder and owner of this award winning boutique mergers and acquisitions firm:
Executed all aspects of business operations
Facilitated more than fifty transactions
Recruited, trained and managed a team of M&A consultants.
Developed and delivered award winning strategies and processes for pre-post-merger integration of people,
processes, and technology.

Fiserv (Formerly CheckFree Corporation)

Strategy/Process|Program Manager|Operations

September, 2001-August, 2005

Led Strategic Six Sigma Programs to re-engineer online bill payment products and support processes:

Key account interaction (Voice of the Customer)

Customer Support Organization
Customer Support Processes
Defined Enabling Technology Requirements
Five call centers and 1,500 employees for payment processing operations

Results included:

Customer Satisfaction Score Increased from 3 to 9,

50% Reduction in actual to budget Operational Costs
Reduced Employee Turnover from 60% to 32%.

Led Strategic program for Enterprise Product Portfolio Optimization of Payment Platforms:

Developed and implemented a corporate product innovation methodology

Established standards for product roadmaps and business cases
Repeatable and replicable processes for identifying, prioritizing, gathering requirements and feasibility
analysis of existing payment product enhancement and new payment product innovation
Process Design for business case development, capture, analysis, and review
Recurring executive presentation and process administration for 1) review of product innovation
recommendations and 2) approval and prioritization process implementation
Collaborated with external customers and internal product line managers for development of project
budgets, project execution, and executive reporting

Dell Secureworks (Formerly SecureWorks)

Vice President, Network Operations

May, 2000-September, 2001

Startup internet security firm. Design, build, and staff and then manage Network Operating Center.
Towne Services

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Independent Management Consultant

August, 1998- May, 2000
Start-up financial services firm providing credit card payment processing for rural banks. During high growth
period when the organization grew from $10M to $130M in revenues.

Engineered process for payment product roadmaps

Engineered process for business case design, capture, review and analysis
Implemented prioritization and budget process for payment product innovation
Designed Customer Support Processes
Designed Customer Support Facilities
Defined Customer Support Technology Platforms
Organizational Design

The Registry
Director, Call Center Services

March, 1995-August, 1998

For this national consulting firm, built new division for serving Fortune 100 technology firms through customer
support operations.
Full operational and P&L responsibility for the design, construction, and management of 450 seat call center in
Atlanta generating $75MM in revenues annually.
Business Development,
Process Re-engineering
Product Management
Technology Selection and Deployment
Staff Recruitment and Management

Computer Task Group, Inc.

April, 1985-March, 1995
Business Development Account Management for Fortune 500 accounts supplemental and project IT staffing.

Achieved Presidents Club every year (Top 5% Revenue Producers out of pool of 350). Kansas City,KS;
Richmond, VA; Dallas, TX
Practice Management - Business development and management of national practices to serve Fortune 100
companies in the deployment of emerging technologies and outsourced services at a local level and then
deployed to network of 200 offices.

Adacom Corporation
VP of Marketing

March, 1983-April, 1985

Startup data communications manufacturing firm. Through acquisition, the firm grew to offices in Haifa, Kansas
City, Boston, and London with 450 employees and $100M in revenues.
Management of worldwide marketing and product, inside sales and lead generation team, Customer
support/service operations, and manufacturing and production forecasting.
Strategic Acquisition planning, due diligence and post-merger integration

Education
Magna cum Laude from Shorter University with a B.S. in Business Management, 2004

Gina K. Kubie Resume 3