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Master of Business Administration - MBA Semester 3
MU0012-Employee Relations Management-4 Credits
(Book ID: B1734)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme. Each Question
carries 10 marks 6 X 10=60.
Q1. Define Strategy. Describe the different strategy levels in an
organization.
Answer. Definition of Strategy Johnson and Scholes define strategy as
The direction and scope of an organisation over the long-term; which achieves
advantages for the organisation through its configuration of resources within a
changing environment, to meet the needs of markets and to fulfill
stakeholders expectations.
The main levels of strategy of an organisation are:

Q2. What do you mean by Human Resource Information System

(HRIS)? Describe the various modules of HRIS. Discuss some of the
HRIS.
Answer. Definition of HRIS; - Human Resource Information Systems (HRIS)
is a software application that caters to the human resource information needs
of an organisation like monitoring employee attendance, payroll and benefits
administration, career development, employee information, performance
management, and training.

Q3. As an HR of a Company, you are asked to focus on the causes of

Grievance and the Grievance handling procedure. What according to

you are the reasons of Grievance? Explain the pre-requisites you will
consider while addressing Grievance handling procedure.
Answer. Causes of Grievance; - Grievance may be defined as a complaint or
resentment against any unjust or unfair act. Grievance is any issue associated
with an organisation or its management such as employee discrimination or
harassment by managers.
Reasons for grievances
Q4. Discuss the Collective Bargaining Process and its issues.
Answer. The collective bargaining process comprises of five core
steps:
1. Prepare: This phase involves composition of a negotiation team. The
negotiation team should consist of representatives of both the parties with
adequate knowledge and skills for negotiation. In this phase both the
employers representatives and the union examine their own situation in order
to develop the issues that they believe will be most important. The first thing
to be done is to determine whether there is actually any reason to negotiate at
all. A correct understanding of the main issues to be covered and intimate
knowledge of operations, working conditions,

Q5. What is a Trade Union and what are its activities? Explain the
functions of Trade Unions.
Answer. A trade union is an organisation made up of members (a
membership-based organisation) and its membership must be made up mainly
of workers. One of a trade union's main aims is to protect and advance the
interests of its members in the workplace.
Most trade unions are independent of any employer. However, trade unions try
to develop close working relationships with employers. This can sometimes
take the form of a partnership agreement between the employer and the trade
union which identifies their common interests and objectives.

Q6. Write a brief note on the following: a) Trait theory

b) ERG theory
Answer. a) Meaning and concept of Trait theory: -

The measurement of consistent patterns of habit in an individual's behavior,

thoughts, and emotions. The theory is based on the stability of traits over time,
how they differ from other

Summer-2016
Get solved assignments at nominal price of
Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490