PROFILE

PERSONAL DETAILS

San Jose , Santa Ana

T: 8308-2429 M: 88257213
E: arballestero@racsa.co.cr
Driving license: yes
Nationality: Costa Rican
Visa : Yes

Total Experience: 8 Years.

Networking Experience: 6 Year
IT Manager : 5 year
IT specialist : 6 years
Languages
Native Spanish
Intermedium English
I am working as Network Administrator of the IT department, where I related to his latest mission to the
application of IT to EX2Outcoding in Costa Rica. My expertise is in IT Management, Networking and IT
Support for Central America, EEUU and India.
I have to charge the position of Administrator of the Network Infrastructure, complete all tasks in accordance
with the project plan, and also I have experience in managing customer service.
PERSONAL SKILLS
Decision making , People skills , Leadership skills
CCNA Certified CSCO11860861
Experience Unix, LINUX Environment
Experience IP telephony Cisco, Avaya, Nortel, Asterisk.
PMP 24 PDUs /Disaster Recovery
Microsoft Office Package.
Juniper
HP CERTIFIED,HP SERVICE MANAGER, Aruba , Watchguard
Windows server 2003, 2008 R2, 2012, VMware, Hyper-V.
SQL Data base SQL server 2008 R2
Experience in managing service tickets tools such as Remedy, HP Service Center, BMC,OS
TICKET and Spicewords.
Tshoot Network Issues

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PROFILE

Design Networks
Ethical Hacking

Job Functions
Responsible for the day to day IT requirements of the company such as user management, trouble
shooting, help and advice. Maintaining desktop applications, local area networks, IT security and
telecommunications.
Duties:
Managing a team of over 17 technical staff. Strengthening the IT infrastructure through to
implementing new technologies. Responsible for hardware and software installation, maintenance
and repair. Performing routine audits of systems and software. Manage the IT budgets and
expenditure on hardware and software. Developing & maintaining the company IT systems, software
and databases. Recommending and implementing improvements and efficiencies. Reporting to the
IT Director & Chief Executive.
Having excellent time management, confidentiality & communication
skills. Having strong IT, commercial, planning and budgeting skills. Management of server software
and associated backup routines. To evaluate, test, advise, train and support I.T. related projects.
Procurement of IT hardware, software and maintenance products & services. Responsible for the
recruitment and training of new staff. Writing documentation for ICT procedures, security and
disaster recovery.
Maintaining documentation of changes regarding users, functions & systems. Managing the internal
& hosted network infrastructure including: firewalls, servers, switches and telephony. KEY SKILLS AND
COMPETENCIES
Extensive knowledge of: Microsoft Windows Server 2000, 2003, 2008,
2008R2,2012,2012R2 , Microsoft 2000, 2003 and 2007,2010,2013 and 2016 ,wired and wireless
networking skills, desktop and server hardware and antivirus and remote support products.

Extensive Interaction with Users

Provide technical Support and Request for end users.
Involve in testing process.
Provide business, technical and functional assistance.
Complete functional documentation.
Support in different Events inside and outside of company.

Core Competence
Networking
Telecom
Support
Relevant Expertise Summary
EX2OUTCODING
October 2015 current
IT Network Administrator
In charge of projects for Ex2outcoding in different places require for the position, EEUU, INDIA and
Costa Rica

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PROFILE

Execute different task regarding support to final users.

Telecom Specialist, Design, Security and Network configuration.
Management
Server Administrator
Project Plan
Budget

Smiths
February 2010 2015
IT Manager
In charge of projects for Smiths in different places require for the position, like Quito, Argentina,
Venezuela, Colombia, Panama, Costa Rica, Nicaragua, Guatemala, Trinidad and Tobago, and
Dominican Repblica and other countries around the World .
Execute different task regarding support to final users.
Telecom Specialist/ Project Support.
Management
Project Plan
Budget
PERSONAL SUMMARY
A multi-skilled IT manager with good all-round supervisory and technical expertise. Very capable
with a proven ability to ensure the smooth running of ICT systems and to provide IT services that
will improve the efficiency and performance of a company. Extensive practical knowledge of
complex systems builds, hardware and software testing, PCB testing, network support, technical
support and computer repairs. Looking for a new and challenging managerial position, one that will
make best use of my existing skills & experiences also further my personal development.
ITS Infocom
July 2007- July 2010
Support, Telephony and Networking.
Maintenance of computer equipment and telecommunication.
PBX Management
Boston Scientific
IT Student
September 2006- July 2007
Support, Telephony and Networking.
Maintenance of computer equipment and telecommunication.
PBX Management

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