Survey

Survey Report : Amazon e-shopping survey

Data Filter Completed

Q3. Gender:
Answer
percentageCount(N)
Male
63.10%
53
Female
36.90%
31
Total
100.00%
84
Mean
1.37
Confidence[1.265 - 1.473]
Standard D0.485
Standard E0.053

Q4. Occupation:
Answer
percentageCount(N)
Student
59.52%
50
Salaried
33.33%
28
Business
3.57%
3
House-W
1.19%
1
Other
2.38%
2
Total
100.00%
84
Mean
1.54
Confidence[1.359 - 1.713]
Standard D0.828
Standard E0.090

Male

Female

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

Q5. On an average, how many times in a month do you shop online?

Answer
percentageCount(N)
0
9.52%
8
100.00%
1
42.86%
36
2
26.19%
22
80.00%
4
8.33%
7
60.00%
More tha 13.10%
11
Total
100.00%
84
40.00%
Mean
2.73
20.00%
Confidence[2.477 - 2.975]
Standard D1.165
0.00%
Standard E0.127

Q6. Number of checkout steps

Answer
percentageCount(N)
1
2.38%
2
2
5.95%
5
3
26.19%
22
4
46.43%
39
5
19.05%
16
Total
100.00%
84
Mean
3.74
Confidence[3.541 - 3.935]
Standard D0.920
Standard E0.100

Q6. Available discounts

Answer
percentageCount(N)
1
0.00%
0
2
2.38%
2
3
16.67%
14
4
29.76%
25
5
51.19%
43
Total
100.00%
84
Mean
4.30
Confidence[4.120 - 4.476]
Standard D0.833
Standard E0.091

Q6. Availability of a variety of products

Answer
percentageCount(N)
1
0.00%
0
2
2.38%
2
3
8.33%
7
4
33.33%
28

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
5
55.95%
Total
100.00%
Mean
4.43
Confidence[4.268 - 4.589]
Standard D0.749
Standard E0.082

47
84

Q6. Flexible delivery options

Answer
percentageCount(N)
1
2.38%
2
2
2.38%
2
3
20.24%
17
4
30.95%
26
5
44.05%
37
Total
100.00%
84
Mean
4.12
Confidence[3.911 - 4.327]
Standard D0.974
Standard E0.106

Q6. Proper return policy

Answer
percentageCount(N)
1
1.19%
1
2
9.52%
8
3
7.14%
6
4
27.38%
23
5
54.76%
46
Total
100.00%
84
Mean
4.25
Confidence[4.030 - 4.470]
Standard D1.028
Standard E0.112

60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

Q6. Product customization features

Answer
percentageCount(N)
1
1.19%
1
2
10.71%
9
3
36.90%
31
4
34.52%
29
5
16.67%
14
Total
100.00%
84
Mean
3.55
Confidence[3.347 - 3.748]
Standard D0.937
Standard E0.102

Q6. 'Recommended for you' option

Answer
percentageCount(N)
1
10.71%
9
2
20.24%
17
3
29.76%
25
4
25.00%
21
5
14.29%
12
Total
100.00%
84
Mean
3.12
Confidence[2.861 - 3.377]
Standard D1.206
Standard E0.132

Q6. Security concerns like fraud and online theft

Answer
percentageCount(N)
1
0.00%
0
2
2.38%
2
3
21.43%
18
4
16.67%
14
5
59.52%
50
Total
100.00%
84
Mean
4.33
Confidence[4.142 - 4.525]
Standard D0.896

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

60.00%
40.00%
20.00%
Standard E0.098

Q7. Finding your desired product

Answer
percentageCount(N)
Very Diss
0.00%
0
Not Satis
3.57%
3
Neutral
14.29%
12
Satisfied 65.48%
55
Very Sati 16.67%
14
Total
100.00%
84
Mean
3.95
Confidence[3.808 - 4.097]
Standard D0.675
Standard E0.074

Q7. Features shown for a product

Answer
percentageCount(N)
Very Diss
0.00%
0
Not Satis
2.38%
2
Neutral
21.43%
18
Satisfied 61.90%
52
Very Sati 14.29%
12
Total
100.00%
84
Mean
3.88
Confidence[3.739 - 4.023]
Standard D0.666
Standard E0.073

Q7. Ease of final checkout

Answer
percentageCount(N)
Very Diss
0.00%
0

0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

Not Satis
1.19%
Neutral
21.43%
Satisfied 53.57%
Very Sati 23.81%
Total
100.00%
Mean
4.00
Confidence[3.848 - 4.152]
Standard D0.711
Standard E0.078

1
18
45
20
84

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

Q8. For any query while shopping via Amazon, which option would you prefer (choose multiple if applicable)?
Answer
percentageCount(N)
E-mail
32.31%
42
100.00%
Phone Ca 36.92%
48
Live Cha 26.15%
Social M
4.62%
Total
100.00%
Mean
2.03
Confidence[1.880 - 2.182]
Standard D0.880
Standard E0.077

34
6
130

80.00%
60.00%
40.00%
20.00%
0.00%

E-mail

Phone Call

Live Chat

Q9. In what percentage of orders have you used the live chat feature on Amazon?
Answer
percentageCount(N)
0%
67.86%
57
100.00%
1-25%
23.81%
20
26-50%
3.57%
3
80.00%
51-75%
4.76%
4
75-100%
0.00%
0
60.00%
Total
100.00%
84
40.00%
Mean
1.45
Confidence[1.285 - 1.620]
Standard D0.782
Standard E0.085

20.00%
0.00%

0%

1-25%

26-50%

51-75%

Q10. How much extra are you willing to pay for a single day delivery via Amazon (on existing delivery rate)?
Answer
percentageCount(N)
Will not
29.76%
25
100.00%
Upto 2% 30.95%
26
Upto 5% 26.19%
22
80.00%
Upto 10
11.90%
10
60.00%
More th
1.19%
1
Total
100.00%
84
40.00%
Mean
2.24
20.00%
Confidence[2.014 - 2.462]
Standard D1.048
0.00%
Will not
Upto 2%
Upto 5%
Standard E0.114
pay extra

Q11. How many days are you ready to wait for your order to arrive from Amazon?
Answer
percentageCount(N)
0-3 days 42.86%
36
100.00%
3-5 days 41.67%
35
5-10 day 15.48%
13
80.00%
Greater
0.00%
0
60.00%
Total
100.00%
84
40.00%
Mean
1.73
20.00%
Confidence[1.573 - 1.880]
Standard D0.717
0.00%
0-3 days
Standard E0.078

3-5 days

Upto 10

5-10 days

Q12. What is the maximum price of a product that you are willing to pay while buying from Amazon?
Answer
percentageCount(N)
0 -1000
7.14%
6
100.00%
1000 - 2
54.76%
46
20000
10.71%
9
80.00%
Greater
3.57%
3
60.00%
No such l 23.81%
20
Total
100.00%
84
40.00%
Mean
2.82
20.00%
Confidence[2.534 - 3.109]
Standard D1.346
0.00%
0 -1000
1000 20000
Standard E0.147
20000
50000

Greater
than 500

60.00%
40.00%
20.00%
0.00%

Q13. Amazon
Answer
percentageCount(N)
1
0.00%
0
2
2.38%
2
3
34.52%
29
4
44.05%
37
5
19.05%
16
Total
100.00%
84
Mean
3.80
Confidence[3.632 - 3.963]
Standard D0.773
Standard E0.084

Q13. Flipkart
Answer
percentageCount(N)
1
2.38%
2
2
2.38%
2
3
42.86%
36
4
33.33%
28
5
19.05%
16
Total
100.00%
84
Mean
3.64
Confidence[3.450 - 3.835]
Standard D0.900
Standard E0.098

Q13. Snapdeal
Answer
percentageCount(N)
1
7.14%
6
2
20.24%
17

0 -1000

1000 20000

20000
50000

Greater
than 500

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%

100.00%
3
50.00%
4
17.86%
5
4.76%
Total
100.00%
Mean
2.93
Confidence[2.730 - 3.127]
Standard D0.929
Standard E0.101

42
15
4
84

Q14. Amazon
Answer
percentageCount(N)
1
13.10%
11
2
14.29%
12
3
29.76%
25
4
30.95%
26
5
11.90%
10
Total
100.00%
84
Mean
3.14
Confidence[2.885 - 3.400]
Standard D1.204
Standard E0.131

Q14. Flipkart
Answer
percentageCount(N)
1
15.48%
13
2
9.52%
8
3
34.52%
29
4
26.19%
22
5
14.29%
12
Total
100.00%
84
Mean
3.14
Confidence[2.877 - 3.409]
Standard D1.243
Standard E0.136

80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

Q14. Snapdeal
Answer
percentageCount(N)
1
21.43%
18
2
14.29%
12
3
41.67%
35
4
20.24%
17
5
2.38%
2
Total
100.00%
84
Mean
2.68
Confidence[2.443 - 2.914]
Standard D1.099
Standard E0.120

Q15. Amazon
Answer
percentageCount(N)
1
3.57%
3
2
11.90%
10
3
44.05%
37
4
29.76%
25
5
10.71%
9
Total
100.00%
84
Mean
3.32
Confidence[3.119 - 3.524]
Standard D0.946
Standard E0.103

Q15. Flipkart
Answer
percentageCount(N)
1
2.38%
2
2
8.33%
7
3
51.19%
43
4
25.00%
21
5
13.10%
11

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
Total
100.00%
Mean
3.38
Confidence[3.188 - 3.574]
Standard D0.904
Standard E0.099

84

Q15. Snapdeal
Answer
percentageCount(N)
1
9.52%
8
2
17.86%
15
3
53.57%
45
4
16.67%
14
5
2.38%
2
Total
100.00%
84
Mean
2.85
Confidence[2.653 - 3.037]
Standard D0.898
Standard E0.098

Q16. Amazon
Answer
percentageCount(N)
1
1.19%
1
2
3.57%
3
3
15.48%
13
4
48.81%
41
5
30.95%
26
Total
100.00%
84
Mean
4.05
Confidence[3.866 - 4.229]
Standard D0.849
Standard E0.093

40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

Q16. Flipkart
Answer
percentageCount(N)
1
1.19%
1
2
3.57%
3
3
25.00%
21
4
54.76%
46
5
15.48%
13
Total
100.00%
84
Mean
3.80
Confidence[3.629 - 3.966]
Standard D0.788
Standard E0.086

Q16. Snapdeal
Answer
percentageCount(N)
1
3.57%
3
2
10.71%
9
3
54.76%
46
4
25.00%
21
5
5.95%
5
Total
100.00%
84
Mean
3.19
Confidence[3.010 - 3.371]
Standard D0.843
Standard E0.092

Q17. Amazon
Answer
percentageCount(N)
1
0.00%
0
2
3.57%
3
3
19.05%
16
4
35.71%
30
5
41.67%
35
Total
100.00%
84
Mean
4.15
Confidence[3.971 - 4.338]

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

80.00%
60.00%
40.00%
Standard D0.857
Standard E0.094

Q17. Flipkart
Answer
percentageCount(N)
1
1.19%
1
2
4.76%
4
3
21.43%
18
4
39.29%
33
5
33.33%
28
Total
100.00%
84
Mean
3.99
Confidence[3.790 - 4.186]
Standard D0.925
Standard E0.101

Q17. Snapdeal
Answer
percentageCount(N)
1
8.33%
7
2
10.71%
9
3
47.62%
40
4
30.95%
26
5
2.38%
2
Total
100.00%
84
Mean
3.08
Confidence[2.886 - 3.280]
Standard D0.921
Standard E0.100

20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

Q18. Amazon
Answer
percentageCount(N)
100.00%
80.00%
60.00%
40.00%

1
1.19%
2
4.76%
3
19.05%
4
44.05%
5
30.95%
Total
100.00%
Mean
3.99
Confidence[3.796 - 4.180]
Standard D0.898
Standard E0.098

1
4
16
37
26
84

Q18. Flipkart
Answer
percentageCount(N)
1
3.57%
3
2
4.76%
4
3
23.81%
20
4
44.05%
37
5
23.81%
20
Total
100.00%
84
Mean
3.80
Confidence[3.588 - 4.007]
Standard D0.979
Standard E0.107

Q18. Snapdeal
Answer
percentageCount(N)
1
8.33%
7
2
13.10%
11
3
41.67%
35
4
25.00%
21
5
11.90%
10
Total
100.00%
84
Mean
3.19
Confidence[2.959 - 3.422]
Standard D1.081
Standard E0.118

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

Q19. Amazon
Answer
percentageCount(N)
1
1.19%
1
2
5.95%
5
3
14.29%
12
4
48.81%
41
5
29.76%
25
Total
100.00%
84
Mean
4.00
Confidence[3.809 - 4.191]
Standard D0.892
Standard E0.097

Q19. Flipkart
Answer
percentageCount(N)
1
2.38%
2
2
8.33%
7
3
23.81%
20
4
44.05%
37
5
21.43%
18
Total
100.00%
84
Mean
3.74
Confidence[3.530 - 3.946]
Standard D0.971
Standard E0.106

Q19. Snapdeal
Answer
percentageCount(N)
1
10.71%
9
2
16.67%
14
3
45.24%
38
4
23.81%
20

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

100.00%
80.00%
5
3.57%
Total
100.00%
Mean
2.93
Confidence[2.717 - 3.141]
Standard D0.991
Standard E0.108

3
84

60.00%
40.00%
20.00%
0.00%

Column B

Female

Column B

Column B

More than
4

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

e if applicable)?

Column B

one Call

Live Chat

Social Media

Column B

26-50%

51-75%

75-100%

delivery rate)?

Column B

Upto 5%

5 days

Upto 10%

More than
10%

Column B

5-10 days

Greater than
10

Column B

20000
50000

Greater
than 50000

No such
limit

Column B

20000
50000

Greater
than 50000

No such
limit

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B

Column B