Standard Business Change System Overview

en
ts

ild
Bu

Systems
Test
Analyst
Systems
Developer
Business
Analyst
Process
Expert

Senior
Supplier

Sponsor

Business
Change
Roles

Programme
Manager
Project
Manager

Business
Expert

Project
Support
Systems
Analyst

Start
Start
Start
Start
Start
Start

Sponsor

Finish

Business Owner
Programme Manager
Senior Supplier
Project Manager
Project Support
Business Analyst

Activity

Start

Finish

Start

Finish

Start

Finish

Start

Finish

Start

Finish

Start

Finish

Core
Document

Start

Report

Process Expert
Business Expert
Systems Test Analyst
Systems Analyst
Systems Developer
Business Test Analyst
Business Tester

Record

est

Senior
Supplier

Sponsor

Programme
Manager
en
ts

Business
Analysis

3.

Business
Analysis

Project
Manager

4. Design

Business
Analyst

4. Design

Start
Business
Owner

Systems
Analyst

3.

Project
Business Business Support
Analyst Expert

Business
Business Tester
Test
Analyst

Systems
Development

Project
Management

Testing

Systems
Development

Project
Management

Re
qu
ire
m

5.

Project
Manager

Testing

Systems
Developer

ta
rt
Up

ild
Bu

Systems
Analyst
Senior
Supplier

Project
Lifecycle

Programme
Manager

Steering
Committee

Process
Expert

Steering
Committee

5.

Business
Change
Roles

Systems
Developer

6. T
est

Sponsor

ta
rt
Up

pact
2. Im

Systems
Test
Analyst

Im
7.

1.
S

t
en
m
ple

Im
7.

Systems
Test
Analyst

1.
S

t
en
m
ple

pact
2. Im

Business
Business
Tester
Owner
Business
Process
Test
Expert
Analyst

Project Processes

Business
Owner

Re
qu
ire
m

Project Lifecycle

Business
Test
Analyst

6. T

Business Change Roles

Business
Tester

Business
Expert

Project
Support

Business Change Process Template

Start-Up

Finish
Finish
Finish
Finish
Finish

Steering
Committee
Process
Project
Management
Process
Business
Analysis
Process

Finish
Finish

Testing
Process
Systems
Development
Process

Impact

Requirements

Design

Build

Test

Implement

Programme

Programme

Start Up
Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Work Package

Impacts
Start Up
Requirements
Impacts
Design
Requirements
Build
Design
Test
Build
Implement
Test
Implement

Standard Business Change Process Summary Level

Start-Up

Business
Area
Steering
Committee
Process
Project
Management
Process
Business
Analysis
Process
Systems
Development
Process
Testing
Process

Start

Impact

Requirements

Design

Build

Test

Implement

Appoint
Steering
Committee

Implementation
Checking/
Monitoring

Draft Outline
Business Case

Design Project

Appoint the
Project Team

Impact
Analysis
(Process Level)

Create Outline
Business Case

Assemble PID

Document
Process Maps

Review

Review

Review

Review

Review

Weekly
Reporting

Weekly
Reporting

Weekly
Reporting

Weekly
Reporting

Weekly
Reporting

Document
Business
Impacts

Prepare
Implementation
Approach

Document
Business
Requirements

Produce
Systems
Design doc

Produce
Functional
Specification

Produce
Technical
Specification

Software
Development

Unit Testing

Link/
Integration
Testing

System
Testing

Business
Testing

Finish

Start
Activity

Core
Document

Report

Record
Start

Sponsor
Business Owner

Finish

Start

Finish

Start

Programme Manager
Senior Supplier

Finish

Start

Finish

Start

Project Manager
Project Support

Finish

Start

Finish

Start

Business Analyst
Process Expert

Finish

Start

Finish

Start

Business Expert
Systems Test Analyst

Finish

Start

Finish

Start

Systems Analyst
Systems Developer

Finish

Start

Finish

Start

Business Test Analyst

Project Assurance

Finish
Finish

Standard Business Change Process - Start-Up Stage

Start-Up Stage
Start

Business Area

Change
Outline
Project Mandate

Start
Appoint
Steering
Committee

Start

Steering
Committee
Process

Start

Change
Outline

Draft Outline
Business Case

Outline
Business Case
(Draft)

Design Project
Team

Project Team
Design

Review Request
to deliver
project

Appoint
Project
Manager

Out

Weekly within stage.

Review Status
Report

Daily within stage.

Start

Appoint the
Project Team

Prepare Risk/
Issue Registers

Risk/Issue
Registers

Create Outline
Business Case
Daily Huddles

Project
Management
Process

Testing Process

Systems
Development
Process

Update Status
Report

Status Report

Start
Risk/Issue
Registers

(Outline)
Business Case

Business
Analysis
Process

Take
corrective
action

Update Risk/
Issue Register

Create
Product
Descriptions

Product
Descriptions

Create Project
Plan

Project Plan

Create Risk
Management
Strategy

Risk
Management
Strategy

Create
Comms. Man.
Strategy

Communication
Management
Strategy

Assemble PID

Project
Initiation
Document(s)

Request
authority to
deliver project

Receive
authority to
deliver project

Commence
Work
Package(s)

Work
Package
WorkWork
Package
Packages

Out

Start
Start
Start

Impact
Analysis
(Process Level)

Business
Impacts
(Process Level)

Out

Start
Activity

Core
Document

Report

Record

Start

Sponsor
Business Owner

Finish

Start

Finish

Start

Programme Manager
Senior Supplier

Finish

Start

Finish

Start

Project Manager
Project Support

Finish

Start

Finish

Start

Business Analyst
Process Expert

Finish

Start

Finish

Start

Business Expert
Systems Test Analyst

Finish

Start

Finish

Start

Systems Analyst
Systems Developer

Finish

Start

Finish

Start

Business Test Analyst

Project Assurance

Finish
Finish

Standard Business Change Process - Impact Stage

Impact Stage
Business Area

Review End
Stage Report

In

Steering
Committee
Process

Out

Weekly within stage.

Review Status
Report

Stage End Approaching

Exception
Report

Daily within stage.

Facilitate
Daily Huddles

Project
Management
Process

Take
corrective
action
Update Risk/
Issue Register

Update Status
Report

Status Report
Review/
Update Work
Package

Risk/Issue
Registers

Review
Project/Stage
Plans
Update Risk/
Issue Register

Review/Update
Business Case,
PID
Risk/Issue
Registers

Produce End
Stage Report

End Stage
Report

Report Stage
End

Receive
authority to
proceed

Out

Seek authority to
proceed.

In

Business
Analysis
Process

In

Document As
Is Processes

Workshop
Notes/Output

Formalise
As Is Process
Maps

As Is Process
Maps

Impact
Analysis
Workshop

Workshop
Notes/Output

Formalise
To Be Process
Maps

To Be Process
Maps

Formalise
Business
Impacts

Business
Impacts
(I/A/O Level)

Business
Impact Show
and Tell

Business
Impacts
(I/A/O Level)

Out

Testing Process

Systems
Development
Process

Start
Start

Out

Activity

Core
Document

Start
Report

Record
Start

Sponsor
Business Owner

Finish

Start

Finish

Start

Programme Manager
Senior Supplier

Finish

Start

Finish

Start

Project Manager
Project Support

Finish

Start

Finish

Start

Business Analyst
Process Expert

Finish

Start

Finish

Start

Business Expert
Systems Test Analyst

Finish

Start

Finish

Start

Systems Analyst
Systems Developer

Finish

Start

Finish

Start

Business Test Analyst

Project Assurance

Finish
Finish

Standard Business Change Process - Requirements Stage

Requirements Stage
Business Area

Review End
Stage Report

In

Steering
Committee
Process

Out

Weekly within stage.

Review Status
Report

Daily within stage.

Facilitate
Daily Huddles

Project
Management
Process

Stage End

Exception
Report

Take
corrective
action
Update Risk/
Issue Register

Update Status
Report

Status Report
Review/
Update Work
Package

Risk/Issue
Registers

Review
Project/Stage
Plans

Update Risk/
Issue Register

Review/Update
Business Case,
PID
Risk/Issue
Registers

Produce End
Stage Report

End Stage
Report

Report Stage
End

Receive
authority to
proceed

Out

Seek authority to
proceed.

In

Business Analysis
Process

In

Business
Requirements
Workshop

Workshop
Notes/Output

Identify
Process Level
Requirements

Process Level
Requirements

Identify I/A/O
Level
Requirements

I/A/O Level
Requirements

Formalise
Business
Requirements

Business
Requirements
Specification

Business
Requirements
Show and Tell

Business
Requirements
Specification

Out

Start

Testing Process

Systems
Development
Process

Out

Start

Start
Start

Receive
Business
Requirements

Out

Activity

Core
Document

Start
Report

Record
Start

Sponsor
Business Owner

Finish

Start

Finish

Start

Programme Manager
Senior Supplier

Finish

Start

Finish

Start

Project Manager
Project Support

Finish

Start

Finish

Start

Business Analyst
Process Expert

Finish

Start

Finish

Start

Business Expert
Systems Test Analyst

Finish

Start

Finish

Start

Systems Analyst
Systems Developer

Finish

Start

Finish

Start

Business Test Analyst

Project Assurance

Standard Business Change Process - Design Stage

Design Stage
Business Area

Review End
Stage Report

In

Steering
Committee
Process

Out

Weekly within stage.

Review Status
Report

Stage End

Exception
Report

Daily within stage.

Project
Management
Process

Facilitate
Daily Huddles

In

Take
corrective
action
Update Risk/
Issue Register

Business Analysis
Process

In

Testing Process

In

In

Systems
Development
Process

Update Status
Report

Status Report

Review/
Update Work
Package

Risk/Issue
Registers

Update Risk/
Issue Register

Out

Out

Produce
Systems
Design doc

Systems
Design
Document

Systems Design
Show and Tell
Systems
Design
Document
Produce
Functional
Specification

Review
Project/Stage
Plans

Functional
Specification

Produce
Technical
Specification

Technical
Specification

Out

Review/Update
Business Case,
PID
Risk/Issue
Registers

Produce End
Stage Report

End Stage
Report

Report Stage
End
Seek authority to
proceed.

Receive
authority to
proceed

Out

Finish
Finish

Activity

Core
Document

Start
Report

Record
Start

Sponsor
Business Owner

Finish

Start

Finish

Start

Programme Manager
Senior Supplier

Finish

Start

Finish

Start

Project Manager
Project Support

Finish

Start

Finish

Start

Business Analyst
Process Expert

Finish

Start

Finish

Start

Business Expert
Systems Test Analyst

Finish

Start

Finish

Start

Systems Analyst
Systems Developer

Finish

Start

Finish

Start

Business Test Analyst

Project Assurance

Finish
Finish

Standard Business Change Process - Build Stage

Build Stage
Business Area

Review End
Stage Report

In

Steering
Committee
Process

Out

Weekly within stage.

Review Status
Report

Stage End

Exception
Report

Daily within stage.

Project
Management
Process

Facilitate
Daily Huddles

In

Take
corrective
action
Update Risk/
Issue Register

Business Analysis
Process

In

Testing Process

In

In

Update Status
Report
Risk/Issue
Registers

Out

Out

Software
Development

Update
Development
documents

Systems
Specification

Build
Show and Tell

Finalise
Software
Development
Review
Development

Update
Development
documents

Review/
Update Work
Package

Review
Project/Stage
Plans

Update Risk/
Issue Register

Review
Development

Systems
Development
Process

Status Report

Systems
Specification

Out

Review/Update
Business Case,
PID
Risk/Issue
Registers

Produce End
Stage Report

End Stage
Report

Report Stage
End
Seek authority to
proceed.

Receive
authority to
proceed

Out

Activity

Core
Document

Report

Start

Record

Start

Sponsor
Business Owner

Finish

Start

Finish

Start

Programme Manager
Senior Supplier

Finish

Start

Finish

Start

Project Manager
Project Support

Finish

Start

Finish

Start

Business Analyst
Process Expert

Finish

Start

Finish

Start

Business Expert
Systems Test Analyst

Finish

Start

Finish

Start

Systems Analyst
Systems Developer

Finish

Start

Finish

Start

Business Test Analyst

Business Tester

Finish
Finish

Standard Business Change Process - Testing Stage

Testing Stage
Review End
Stage Report

In

Steering
Committee
Process

Out

Weekly within stage.

Review Status
Report

Stage End

Exception
Report

Daily within stage.

Project
Management
Process

Facilitate
Daily Huddles

In

Take
corrective
action
Update Risk/
Issue Register

Update Status
Report

Receive
Completed
Work Packages

Status Report

Risk/Issue
Registers

Review
Project/Stage
Plans

Update Risk/
Issue Register

Business Area
Business Analysis
Process

Review/
Update Work
Package

Review/Update
Business Case,
PID

Produce End
Stage Report

Report Stage
End

Receive
authority to
proceed

Out

Seek authority to
proceed.

Risk/Issue
Registers

Start

In

End Stage
Report

Out

Out

Out

Business
Testing SignOff

Prepare
Business
Testing

Execute
Systems
Testing

Testing Process

Defect
Reporting

Defect Report

Defect Fixing

Prepare
Systems Test
Report

Test Report

Business Test
Strategy

Execute
Business
Testing

Defect
Reporting

Defect Report

Prepare
Business Test
Report

Confirm test
completion

Test Report

Out

Test Report

Defect Fixing

Execute Link/
Integration
Testing
Execute Unit
Testing
Prepare
System
Testing
In

Systems
Development
Process

In

Prepare
Testing
Strategy

Test Strategy

Finish

Systems Test
Strategy

Testing
Show and Tell

Out

Activity

Core
Document

Report

Sponsor

Start

Record

Start

Business Owner

Finish

Start

Finish

Start

Programme Manager
Senior Supplier

Finish

Start

Finish

Start

Project Manager
Project Support

Finish

Start

Finish

Start

Business Analyst
Process Expert

Finish

Start

Finish

Start

Business Expert
Systems Test Analyst

Finish

Start

Finish

Start

Systems Analyst
Systems Developer

Finish

Start

Finish

Start

Standard Business Change Process - Implementation Stage

Implementation Stage
Review End
Project Report

In

Steering
Committee
Process

Finish
Finish

Weekly within stage.

Finish

Review Status
Report

Finish

Daily within stage.

In
Facilitate
Daily Huddles

Project
Management
Process

Take
corrective
action
Update Risk/
Issue Register

Receive
Completed
Work Packages

Prepare
Implementation
Approach

Implementation
Approach

Implementation
Workshop

Implementation
Approach

Evaluate the
Project

Update Status
Report

Status Report

Risk/Issue
Registers

Lessons Report

Create End
Project Report

End Project
Report

Recommend
Project
Closure

Prepare
project closure
notification

Project
Closure
Notification

Finish
Close Risk/
Issue Register

Finish
Risk/Issue
Registers

Business Area

Implementation
Checking/
Monitoring

In

Finish

Finish

Business Analysis
Process

Finish

In

Finish

Testing Process
Systems
Development
Process

Finish

In

Finish
In

Hand over
products

Finish

Business Test Analyst

Business Tester

Finish
Finish