Mail & Telephone Order

Payments Service
(WorldAccess) Guide
Version 4.3 February 2014
Business Gateway

Table Of Contents
About this Guide........................................................................................................ 1
Update History ....................................................................................................................... 1
Copyright ................................................................................................................................ 1

Introduction ............................................................................................................... 2
What is the Mail & Telephone Order payments service (WorldAccess)? .............................. 2
What are the Benefits of the Service? ................................................................................... 3

Initial Setup and Starting ........................................................................................... 5

Purpose .................................................................................................................................. 5
Set Up for First Time Use ...................................................................................................... 5
Login Page ............................................................................................................................. 7
Going Live .............................................................................................................................. 8
Starting the Service: the Options ........................................................................................... 8

Using The MOTO Payment Page ............................................................................ 10

Purpose ................................................................................................................................ 10
How to Take Payments ........................................................................................................ 10
Successful / Declined Page ................................................................................................. 11
Screenshot - Mail and Telephone Order Payment page ..................................................... 12
Page Description - Mail and Telephone Order Payment page ............................................ 12

Managing The Service ............................................................................................ 16

Purpose ................................................................................................................................ 16
Merchant and Shopper Receipts ......................................................................................... 16
Refunds and Returns ........................................................................................................... 18
Statements and Accounts .................................................................................................... 19
Cards and Payments ........................................................................................................... 19
Security Code and Billing Address....................................................................................... 19
Address Verification Service (AVS) ..................................................................................... 20

ii

Table Of Contents
Testing .................................................................................................................... 21
Purpose ................................................................................................................................ 21
Test Mode ............................................................................................................................ 21
Live and Test Environments ................................................................................................ 24

iii

Mail & Telephone Order Payments Service (WorldAccess) Guide

iv

About this Guide

This Guide is intended for anyone who is interested in using our Mail & Telephone
Order payments service (WorldAccess). The guide documents all aspects of its use,
from setup through to reporting the transactions made using it.

Update History
Version

Change description

Date

Affected Pages

4.3

In the German ELV section,

added test IBAN data.

February 2014

Test Mode

4.2

In the Specify the Default

Country for Shoppers' Billing
Addresses section,
corrected the example URL
for Germany.

September 2013

Starting the
Service: the
Options
Refunds and
Returns

Corrected the link to the

cross-reference for more
information about initiating a
refund.
4.1

Updated the test card

numbers.

March 2013

Test Mode

4.0

Gateway and guide name

added to navigation path

December 2011

All pages

3.0

WorldPay rebrand

July 2011

All pages

Copyright
WorldPay (UK) Limited
While every effort has been made to ensure the accuracy of the information
contained in this publication, the information is supplied without representation or
warranty of any kind, is subject to change without notice and does not represent a
commitment on the part of WorldPay (UK) Limited. WorldPay (UK) Limited, therefore,
assumes no responsibility and shall have no liability, consequential or otherwise, of
any kind arising from this material or any part thereof, or any supplementary
materials subsequently issued by WorldPay (UK) Limited. WorldPay (UK) Limited
has made every effort to ensure the accuracy of this material.

Introduction
What is the Mail & Telephone Order payments service
(WorldAccess)?
The Mail & Telephone Order payments service (also known as WorldAccess)
provides the solution whenever you want to accept card and ELV payments from
shoppers by phone or fax, and to process those payments through the WorldPay
payments service over the Internet.
Your business may also have off-line outlets / POS terminals (Points Of Sale) as well
as online outlets, so accepting payment details over the phone and processing them
via the MOTO payments service may be preferred for those outlets. For instance,
with Internet sales you can offer your shoppers a choice over how they pay, and this
may help make a sale to those who are wary of paying over the Internet via website
payment pages.
You should always use the MOTO payments service for transactions of this kind,
rather than use your own website's payment pages to enter cardholder details as if
you were the shopper.
Any card that you can accept with WorldPay through your website shop can be
accepted using the MOTO payments service. Processing charges are also the same.

Cardholder Present Transactions

Although you can use this service to enter details you have received from a shopper
in person, the service was not specifically designed for this purpose. Accordingly, we
do not recommend its use as such.
A cardholder present transaction carries additional responsibilities (retaining
suspected cards for example) which we do not support.

Getting Going
Before you can use this service you must open an account for our standard
WorldPay payments service, and your website must be up and running. You can
apply for a Mail & Telephone Order payments service (WorldAccess) account at the
same time as you apply for your WorldPay account, or you can apply for it
afterwards, when your website is trading.

Introduction
If you apply at the same time as you apply for a standard account, we will send login
details along with your standard account details. You can begin using the service as
soon as your website is live.
If you apply afterwards we will send you login details when you apply, and when you
receive them you will need to activate the service before you can go live and begin
using it.

Security Issues
You may keep records of card details but you should ensure that these records are
kept in a secure environment. For instance, paper records should be kept in a secure
filing cabinet or safe. You should only keep computer-based records if your system is
very secure.
You are not allowed to keep a record of a card's security code.

Regional Availability
The service is not available in all regions, please contact us to find out if it available
in your region.

What are the Benefits of the Service?

The Mail & Telephone Order payments service (WorldAccess) is easy to use, you
simply enter payment and cardholder details into a hosted payment page we supply.
The details are transmitted to our payments service and processed in exactly the
same way as they would be if they had been entered directly by the shopper through
our standard web payment page.
Please refer to Using The MOTO Payments Page for an example.

A Single, Payment-processing Service

By enabling you to accept 'off-line' and online card payments from shoppers through
the same processing/reporting system, we enable you to process the payments
generated from all your business channels through one payments service. This helps
you avoid the time and effort involved in managing several diverging systems.

Increased Choice for Shoppers

You can offer your shoppers a choice of how they make payments without having to
change your payment processing systems.

Multi-user Access
The Mail & Telephone Order payments service (WorldAccess) supports multi-user
access, which means that you and your staff can access your account from a

Mail & Telephone Order Payments Service (WorldAccess) Guide

number of computers at the same time, with different login identities and passwords
for each user.
You can use standalone computers with their own internet connections or computers
on a LAN with internet access via a proxy server.
Note that you will need to set up login details for each user via the
Merchant Interface. Please refer to the User Management Guide for
details.

Initial Setup and Starting

Purpose
This chapter describes setting up the Mail & Telephone Order payments service
(WorldAccess) for first time use, going live with it, and starting the service, in
standard mode as well as with optional parameters.

Set Up for First Time Use

The Mail & Telephone Order payments service (WorldAccess) is available, for a fee,
to WorldPay merchants.
You can apply for a MOTO payments service account at the same time as you apply
for your WorldPay account, or you can apply for it afterwards, when your website is
live and trading.

Applying Along With Your WorldPay Account

If you apply for the Mail & Telephone Order payments service (WorldAccess) at the
same as you apply for your WorldPay account, the service will be made live as soon
as your website is made live. We will send login details along with your standard
account details.
You can begin using the service immediately, please refer to Login Page.
Note that the service has a Test Mode, which can be useful during website
development. For more information, please refer to Test Mode.

Applying Afterwards
You can apply for the Mail & Telephone Order payments service (WorldAccess) after
your website is up and running.
In this case, we will send you login details, and when you receive them you will need
to activate the service. This is a simple matter: you request activation after logging
into the MOTO payments service, then wait for our confirmation email, which will
arrive within 2 working days. The MOTO payments service will then be ready for
use.
What You Need to Activate
a WorldPay account and a live website with a Javascript enabled browser
Your WorldPay merchant user name and password.
A WorldPay Installation ID - which you will receive via email on successful
completion of your application for a WorldPay account.

Mail & Telephone Order Payments Service (WorldAccess) Guide

How to Activate
1. Open the Login page for the MOTO payments service using the address we
sent to you. Please refer to Login Page for details.
2. Enter your usual merchant user name and password into the Login page.
Note that these are the same as you use to access the Merchant Interface.
3. The Mail & Telephone Order Payment page will open: initially in Test
Mode, as shown below. Note that in Test Mode, the MOTO Payment page
has an additional menu bar across the top which provides access to the
Activation page. (Later on you may find the Test Mode useful when
evaluating the service's features).
4. To activate the service so that you can use it to enter real 'live' payments
select Click here to activate your terminal.
5. The Activate Page will open - complete the required fields and select go!
You will receive an email from Customer Support within 2 working days
informing you that the MOTO payments service is activated - until that
time it will remain in Test mode. After receiving the email from Customer
Support you login in exactly the same way as before, using the same user
name and password. Note that the red menu bar across the top of the
MOTO Hosted Payment page will be replaced by a blue menu bar that
displays your company name, company ID and preferred account (if set).
If you have not yet paid for the service you will be charged on your next
bill from us.

Your MOTO payments service is ready for use - please now refer to How To Take
Payments.

Figure: The Moto Payment page

Initial Setup and Starting

Login Page
To start the Mail & Telephone Order payments service (WorldAccess):
1. Open your Internet browser and enter the following URL in the address field:
https://www.worldpay.com/moto
The Login Page will open.
2. Select the language you want to use.
3. Enter the user name and password we supplied to you. The user name and
password are the same as those you use when logging in to the Merchant
Interface.
Note that if you have lost, misplaced or forgotten your password you can
recover it with the password generator, select Forgotten your Password?
Please remember that passwords are case sensitive.

Figure: The Login Page

Page Buttons and Links

At the upper right hand of the Login page are the following generic buttons:
Help - opens the help file for the Login Page
Home - opens the WorldPay Start Page
Logoff - log off from MOTO payments service.

Situated above these buttons are links to the corporate website and documentation.
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Mail & Telephone Order Payments Service (WorldAccess) Guide

Going Live
Once your Mail and Telephone Order payments service (WorldAccess) has been
activated and your account is live we will treat any transaction submitted to your
account as live - unless it is correctly submitted as a test transaction.
Note that if you try to submit a live payment before your account has been
activated you will receive an error message telling you that there are no
appropriate accounts to process your payment.

After activation of your MOTO payments service, you can make test transactions by
adding the testMode parameter to the URL when you start the service. For further
information and examples, please refer to Test Mode.
Whoever is managing the integration between your store and our system should be
aware of how to use test transactions properly. Please refer to the following topics
for further information.
Test Mode
Live and Test Environments
Test Credit Card Number

Starting the Service: the Options

You can start the Mail & Telephone Order payments service (WorldAccess) with
nothing more complex than our URL. Alternatively, you can use optional parameters
to specify settings, such as the Merchant Code to be used or the default country for
billing addresses.

Standard Start
1. To start the service, open your Internet browser and enter the following URL
in the address field:
https://www.worldpay.com/moto
The Login page will open.
2. Enter the user name and password supplied to you by WorldPay. Please
refer to Login Page for further details.
Rather than enter this address every time you want to use the service, you can set it
up as a link from another page or from your home page, or by adding it to your
"favourites" in your browser.

Specify the Default Country for Shoppers' Billing Addresses

You can change the default entry in the country field on the Mail & Telephone
Order Payment page. This is useful if most of your shoppers are from one country
which is not the supplied default (the United Kingdom).

Initial Setup and Starting

1. To do so, open your Internet browser and enter the following URL in the
address field:

https://www.worldpay.com/moto?country=nn
2.

For example, the following URL:

http://www.worldpay.com/moto?country=DE
will result in Germany being used as the default country on the MOTO
Payment Page.

Specify the Merchant Code to be Used

If your company has several Merchant Codes you can select an account to open
from your browser.
1. To do so, open your Internet browser and enter the following URL in the
address field:

https://www.worldpay.com/moto?account=XXXXX
where XXXXX is the Merchant Code, such as MYCOM, please use your own
preferred Merchant Code in place of the XXXXX sequence shown in this
example.
2. When you login to the Mail & Telephone Order payments service
(WorldAccess) the Merchant Code you have selected will be displayed in
the information bar at the top of the Mail & Telephone Order Payment
page.
If you have several Merchant Codes and you do not specify which one to use, or
you specify an invalid code, our system will use the first valid Merchant Code it
finds for your company in our customer database.

For example, you may have one Merchant Code for software sales and another for
hardware. Payments submitted to us for software will need to specify the Merchant
Code for software and hardware submissions will need to specify the Merchant Code
for hardware. If you do not specify which preferred account to use, then our system
selects whichever is found first in the database.

Specify Multiple Parameters

You can combine start-up parameters. For instance, you might specify that both the
WorldPay Merchant Code is to be used and the default country is to be displayed on
the Mail & Telephone Order Payment page, by passing both of the required
parameters in the address you use to start the service.
For example:
https://www.worldpay.com/moto?account=XXXXX&country=nn
Note that each of the parameters are separated by an ampersand (&)
character: the order in which you enter the parameters does not matter.

Using The MOTO Payment Page

Purpose
The Mail & Telephone Order Payment page provides a fast and easy way for you to
enter the details of shoppers payments. The transactions you enter are handled in
the same way by the same systems as online transactions.
The Merchant Interface will identify which transactions were entered via the Mail &
Telephone Order payments service for your convenience, but otherwise there is no
difference in the way they are handled. Please refer to Statements and Accounts for
details.

How to Take Payments

Using the Mail & Telephone Order payments service (WorldAccess) you can accept
payment from your shoppers by mail, fax, over the phone or in person. The following
steps describe how to take a payment using the service.
1. Login to the MOTO payments service.
2. Complete the Mail and Telephone Order Payment page. Please refer to
MOTO Payment Page for details of mandatory / optional fields.
3. Select the go! button, which will send the payment details to our system
for bank authorization. If you have not completed the fields correctly the
service will return error messages informing you, and will highlight, in red,
the fields you need to revisit.
4. If the MOTO Payment page has been completed correctly, the service will
display the Successful/Declined page. Please refer to Successful / Declined
Page for details.
Note that if your WorldPay account has been set up to accept ELV
payments (a payment type commonly used in Germany), you can use the
service to process those payments by using the ELV button on the righthand side. This changes the information you need to submit to make a
payment.

If the payment transaction is authorised by the banking network, the

Successful/Declined Page will show details about the transaction. Please also note
the points listed below.
The same information is sent to you via email. Please refer to Merchant
and Shopper Receipts for details.
The same information is added to the transaction statements we provide
for your account, which you can access with the Merchant Interface.
A confirmation email receipt, intended for the shopper, will be sent to the
email address you entered on the MOTO Payment page.

If the payment transaction is declined by the banking network, the service issues a
message telling you so - note that no reasons are given. In this case you should ask
your shopper for some other form of payment.
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Using The MOTO Payment Page

Security Issues
Although you may keep records of card details you should ensure that these records
are kept in a secure environment. For instance, paper records should be kept in a
secure filing cabinet or safe. You should only keep computer-based records if your
system is very secure.
You are not allowed to keep a record of a card's security code.

Successful / Declined Page

The Successful / Declined Page confirms if the banking system has authorised or
declined the payment transaction you submitted with the Mail and Telephone Order
payments service (WorldAccess). If the transaction is declined, no details or reasons
are given.
The Successful / Declined Page includes the following fields:
Successful / Declined: message.
Transaction ID: a number unique to the transaction, used to identify this
particular transaction.
Amount: the total purchase amount you entered on the Mail and
Telephone Order Payment page.
Description: the description of the goods you entered on the MOTO
Payment page.
Cart ID/your reference: the reference you entered on the MOTO
Payment page with the following prefix:
VT-01
Where VT-01 indicates that this transaction was completed using the
MOTO payments service. This is most useful when you are looking at
transaction information in the Merchant Interface - the reference is
reported in the Cart ID field, enabling you to distinguish between
transactions completed using the service and those completed online by
shoppers. Please refer to Statements and Accounts for details.

Where possible, we provide you with the results of our checks on the cardholder's
billing address and the card Security Code. However, these results are for
information only - the banks currently do not decline transactions based on this
information. Please refer to Address Verification Service and Security Code and
Billing Address for details.

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Mail & Telephone Order Payments Service (WorldAccess) Guide

Figure: A Successful Transaction

Screenshot - Mail and Telephone Order Payment page

Note that the Merchant Code field in the information bar at the top of the
page is displayed only if you have selected a preferred code or account.
Please refer to Starting The Service: The Options for details.

Figure: The MOTO Payment Page

Page Description - Mail and Telephone Order Payment page

The fields available on the MOTO Payment page depend on whether you are
entering an ELV payment or a credit/debit card payment. To change between the
two payment types, use the toggle button on the right hand side of the MOTO
Payment page.

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Using The MOTO Payment Page

The following table describes the fields in the MOTO Payment page.
field

what is it?

optional /

credit/debit

mandatory

cards or
ELV

name

Cardholder's name.

mandatory

Credit/Debit
& ELV

address

Cardholder's billing address

- refer to Security Code
and Billing Address for
details.

mandatory

Credit/Debit
& ELV

post/
zipcode

Post/ zipcode if available.

optional

Credit/Debit
& ELV

country

Select the country in which

cardholder is resident - refer
to Address Verification
Service for details - very few
countries are not supported.
The supplied default is
'United Kingdom' but you
can change it: refer to

mandatory

Credit/Debit
& ELV

either this
field or the
email field
must be
entered
correctly
for
credit/debit
cards.

Credit/Debit
& ELV

Starting the Service: the

Options for details.
telephone

Shopper's telephone
number. So you can contact
the shopper if needed.

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Mail & Telephone Order Payments Service (WorldAccess) Guide

email

description

Shopper's email address.

We will automatically send a
receipt to the shopper's
email address if you provide
it. If the shopper does not
have an email address you
could enter your own email
address, print and forward
the receipt to the shopper by
post. If you do not supply an
email address you should
consider if and how you will
provide the shopper with a
receipt.

either this
field or the
telephone
field must
be entered
correctly
for
credit/debit
cards.

Credit/Debit
& ELV

Enter a description of the

goods being purchased: the
description you enter will
appear on the shopper's
receipt. Please refer to

optional

Credit/Debit &
ELV

For ELV,
email is a
mandatory
field.

Merchant and Shopper

Receipts for details.

14

your
reference

For your use - enter any

alphanumeric string you
want to use as a reference
for this transaction - stock
number for example or
employee code. Note that
when the transaction is
reported subsequently - on
the Accepted/Declined page,
in emails and in statements
on the Merchant
Administration Interface, the
reference you enter will
appear in the field called
Cart Id.

optional

Credit/Debit
& ELV

currency

Select the currency in which

the payment is to be made we can accept most major
currencies but the currencies
available to your installation
depends upon your
agreement with us.

mandatory

Credit/Debit
& ELV

Using The MOTO Payment Page

amount

The total amount, including

any relevant taxes, to
debited from the
cardholder's account: please
double-check the amount
you enter and ensure that
the decimal place is in the
right position.

mandatory

Credit/Debit
& ELV

card no.

Card number: please

double-check what you enter
to prevent the wrong account
being debited. Note that we
cannot stop a transaction
once it has been submitted.

mandatory

Credit/Debit

security
code

A three or four digit code

printed on the card: refer to

optional

Credit/Debit

Security Code and Billing

Address.
valid from

Date printed on the credit /

debit card.

mandatory
(for some
cards only)

Credit/Debit

expiry
date

The card's expiry date as

printed on the card.

mandatory

Credit/Debit

issue no.

The card's issue number not all cards have an issue

number.

mandatory
for some
types of
card

Credit/Debit

bank
account

The shopper's ELV-enabled

bank account number.

mandatory

ELV

bank code

This code is unique to the

branch that holds the
shopper's account.

mandatory

ELV

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Managing The Service

Purpose
This chapter describes the management of the Mail & Telephone Order payments
service (WorldAccess). Examples are provided of the confirmation email receipts
sent to you and your shoppers, an outline of refund and returns policy, use of the
Merchant Interface, and a list of the cards we accept.

Merchant and Shopper Receipts

For every successful transaction processed our system automatically sends a
confirmation email receipt to both you and the shopper. The receipts generated as
the result of a Mail & Telephone Order payments service (WorldAccess) transaction
are exactly the same as those for an online transaction.
Shopper receipt: the receipt sent to the email address entered in the
email address field on the Mail & Telephone Order Payment page - this is
designed for the shopper, but if the shopper has no email address you
could use your own email address and then forward the receipt by post.
An example of a shopper receipt is shown below
Merchant receipt: the receipt sent to your email address - this is the
address you supplied when you applied for a WorldPay account. An
example of a merchant receipt is shown below.
Please note that these email receipts are not tax receipts, they are
supplied as confirmations of transactions.

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Managing The Service

Example - Shopper Receipt (Sent to Shopper)

Figure: Shopper Confirmation Email Receipt

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Mail & Telephone Order Payments Service (WorldAccess) Guide

Example - Merchant Receipt (Sent to You)

Subject: RBS WorldPay CARD TEST transaction confirmation:
296083688
Your WorldPay account ID: 61635561
Your cart ID: VT-01-test
TEST Purchase transaction ID: 296083688
Generated at: 08/Feb/2008 15:47:48
Sale value: GBP 10.00
Description: test
Shopper's Name: test
Shopper's Address: test
test street
Shopper's Telephone No.: 561651566516
Shopper's Postcode: test
Shopper's Country: United Kingdom
Shopper's IP address: 193.115.248.123
Shopper's Email: test@test.com
The above payment has been processed.

AVS results:
security code comparison - not supported postcode
comparison - not supported
address comparison - not supported card issue
country/contact country comparison
- not checked For further explanation of AVS and security
code
see:
https://secure.wp3.worldpay.com/global/admin/fixed/avs_meani
ng_en.html
Thank you for using WorldPay internet payment systems.

Please refer to Address Verification Service for details about the AVS results.

Refunds and Returns

The policies and procedures relating to the refunding of payments to shoppers and
the return of goods are exactly the same for the Mail & Telephone Order payments
service (WorldAccess) as the other online transactions we process.
If a refund is necessary you can initiate it yourself using the Merchant Interface. For
more information, refer to Refund a Payment in the Payments & Orders Guide.

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Managing The Service

Statements and Accounts

The Merchant Interface enables you to report and manage your WorldPay account.
You can generate transaction statements.
You can view individual transaction details.
You can initiate refunds.
You can configure your installation. For example, you can switch
automatic emails on and off.

The Merchant Interface is provided on the Internet at the following address:

http://www.worldpay.com/admin/
You will be prompted for a user name and password - these are the same as the
user name and password you use to login to the Mail & Telephone Order payments
service (WorldAccess).
Note that transactions entered through the MOTO payments service can
be identified in the Merchant Interface by the Cart Id reported with each
transaction: a transaction submitted to the system via the service will have
a Cart ID with the suffix VT.

For more details about the Merchant Interface please refer to our Merchant Interface
Guide, and for details about your account, please refer to our Accounting &
Reconciliation Guide and Payments & Orders Guide.

Cards and Payments

We accept a wide range of credit and debit cards including Visa, MasterCard,
Maestro, American Express, JCB, Diners, Laser and Electron. We also accept ELV
payments.

Security Code and Billing Address

The card security code is a unique three or four-digit number printed on the
shopper's debit/credit card. This number is not embossed on the card and hence not
printed on receipts - making it difficult for anyone other than the genuine cardholder
to know it. Some card issuers refer to this number as the 'Card Security Code' others
as the 'personal security code' and others as 'Card Verification Value'.

Some cards, including many UKissued cards, have a three-digit

number printed at the top of the
signature strip on the reverse of
the card.

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Mail & Telephone Order Payments Service (WorldAccess) Guide

Other cards, such as American

Express, have a four-digit number
printed on the front of the card,
above the account number.

Billing Address
Shoppers should enter the address to which their card statement is currently sent. It
is essential that shoppers keep your card issuer informed of any changes of address.
The shopper's billing address must match the address held by the shopper's card
issuer exactly. If it does not, retailers may defer acceptance of the transaction and
seek further proof of the shopper's address. Or retailers can decline the purchase
altogether.

Address Verification Service (AVS)

The Address Verification Service (AVS) compares the address entered by the
shopper against the card issuer's records and passes the results back to you. As
part of this service, the country associated with the shopper's address will be
compared with the country in which the card was issued.

How Does it Work?

We provide this service in conjunction with banks and card-issuers. We pass the
information entered by the shopper to our banking partners who pass it to the card
issuer for comparison with their records. The results of the comparison are then
passed back, through our system, to you.
Both the acquiring bank to whom we pass your transactions and the card issuer
must also provide/support a security code verification system in order that the
comparison can take place. Additionally, the support provided by each must be
compatible with the other as well as our systems. Where either the acquiring bank or
the card issuer do not yet provide AVS support, we pass a 'not supported' message
back to you.

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Testing
Purpose
This chapter describes using the Mail & Telephone Order payments service
(WorldAccess) in Test Mode. Details of invoking Test Mode are given, as are
descriptions of live and test environments.

Test Mode
When you open the Mail & Telephone Order Payment page for the first time it opens
in Test Mode. You can use this mode to try out the Mail & Telephone Order
payments service (WorldAccess) before activating it and using it to transmit 'live'
payment information to the WorldPay system.
Once your MOTO payments service installation has been activated, and has gone
live, you can use the service in Test Mode at any time.
When the service is in Test Mode, the details you enter are not actually sent to the
live production environment but are instead sent to a test environment. However, the
MOTO Payment page does behave in the same way as when live: it will check your
input and produce error messages if the input is incomplete or incorrect.
You must be especially careful about submitting test transactions to the
MOTO payment service. If test transactions are not submitted correctly,
they will be treated as live and our systems will attempt to debit accounts.
Reversing transactions such as these, and adjusting accounts, will cause
unnecessary work for us as well as yourself.

Please also refer to Live And Test Environments for more details.

Specify that the Service Should be in Test Mode

You can force the Mail & Telephone Order payments service (WorldAccess) to
submit test transactions by adding the testMode parameter (with a value of 100 or
101) to the URL used to log into the service. It will remain in Test Mode until you
instruct it to revert back to Live mode - use the address field in your browser to enter
the URL and testMode instruction.
For example, the following URL will result in all transactions submitted through the
service being treated as test transactions until the system is instructed to revert to
Live mode.

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Mail & Telephone Order Payments Service (WorldAccess) Guide

The testMode parameter can take one of the values shown in the table below.
testMode

description

value
0

Sets the service Live. All transactions will be sent to

bank for the standard authorisation process with
resultant funds transfers if successful.

100 or 101

Sets the service to Test Mode. The result will depend

upon the value specified in the shopper name field in
the Payment Page. But funds will NOT be transferred,
regardless of the result.

Warning The testMode parameter is case sensitive, if it is not entered

exactly as required the transaction will be treated as a live transaction and
the service will revert back to Live Mode - a common mistake.

Test Result Values

You can instruct the Test Environment to respond in different ways to suit the test
you want to carry out by entering an appropriate value in the shopper name field in
the Payment Page - valid values are shown in the table below.
If you do not specify one of the values shown in the table below, the system will
assume you want an AUTHORISED response. For example, if you entered a real
name, such as John Smith, the system would reply with an AUTHORISED response.
name value

system response

REFUSED

Will be equivalent to a refused transaction at the bank.

AUTHORISED

Will be equivalent to a successful authorisation at the bank, but

no funds transferred.

ERROR

Will be equivalent to a payment that ends in error.

CAPTURED

Will be equivalent to a successful capture result - where funds

have been transferred to the merchant's account.

Revert to Live Mode

To return the service to Live Mode, use a value of zero for the testMode parameter
when you enter the URL in your browser's address field, or simply omit it, as shown
below:

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Testing

Test Card Numbers

The following card numbers can be used when you make test transactions in Test
Mode only - do not use them in the live, production environment:
Card Type

Card Number

Airplus

122000000000003

American Express

34343434343434

Cartebleue

5555555555554444

Dankort

5019717010103742

Diners

36700102000000
36148900647913

Discover card

6011000400000000

JCB

3528000700000000

Laser

630495060000000000
630490017740292441

Maestro

6759649826438453
6799990100000000019

Mastercard

5555555555554444
5454545454545454

Visa

4444333322221111
4911830000000
4917610000000000

Visa Debit

4462030000000000
4917610000000000003

Visa Electron (UK

only)

4917300800000000

Visa Purchasing

4484070000000000

Note that Visa Purchasing transactions are treated as Visa credit

card transactions.

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Mail & Telephone Order Payments Service (WorldAccess) Guide

Note that for all card types, you can use the CVC value of 555 and
enter any future date as the expiry date.
German ELV
To test German ELV payments in the test environment, use either a correctly
formatted account number (Kontonummer) and valid bank code (Bankleitzahl), or a
valid International Bank Account Number (IBAN). For example:
Account number: 12345678
Bank code: 10000000
IBAN: DE93100000000012345678
Bank name: Bundesbank
Bank residence: Berlin
payment

bank code

account number

IBAN

ELV

20030000

92441196

DE39200300000092441196

ELV

43050001

122108525

DE98430500010122108525

ELV

30070024

5929120

DE20300700240592912000

method

Please note that ELV must be activated in the production environment for merchants
who would like to test ELV transactions.

Live and Test Environments

We provide a test environment to enable you to test your site. This test environment
operates like a live production environment but no funds are actually transferred
when you submit transactions. Accordingly, you will be able access reports of
transaction details and make tests that do not involve your bank or other financial
institutions.
You can access the reports and information in the test environment by selecting
Switch to Test at the bottom of the Merchant Interface left-hand menu. To revert to
the production environment from the test environment, select Switch to Production
option.

When Testing...
After activation you can switch to Test Mode whenever you want, simply by setting
the testMode parameter to a value of 100 or 101. Please refer to Test Mode for
more details.
Warning If you accidentally omit the testMode parameter or set it to 0
then you will trigger a live payment and revert back to Live Mode.

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Testing

Statements and Configuration Options

Statements and configuration options for all your accounts, for both test and live
production environments, can be accessed via the Merchant Interface. All your test
transactions will appear in the statement for your test environment and your live
transactions will appear in the statement for your live production environment.

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