Knowledge Management

What?
Why?
What for?

Produced
by B.Vielhaber
8/30/16
Seite 1 & A.L.Ims

Stairs of knowledge
Human resource
management

St

g
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t
ra

M
K
ic

Data

+ Syntax

Action

Knowledge

Information

Signs

Competence

Information
management

Data
management

+ Meaning

Competitiveness

Knowledge
management

+ Unique
selling point

+ Reflection

+ Learning

+ Context

v
i
t
ra
e
Op

M
K
e

Produced by B.Vielhaber & A.L.Ims

Knowledge management
Knowledge management is ...
the art of knowing what we know to use this
knowledge in an optimal way (in an organization,
project, company) to achieve our goals (e.g. growth,
environmental protection, innovation, reforms, etc.).
Core elements:
Knowledge development - continuously and according
to given objectives
Provision of knowledge - at the right time for the right
people in the right quantity and quality
Optimal use of knowledge - to achieve the objectives

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Significants of knowledge
The increasing importance of knowledge:
Significants for competetiveness
100 %

Land

Labor +
means of
production

Capital

Knowledge

0%
Source of competitive advantages
in the course of time

Produced by B.Vielhaber & A.L.Ims

Knowledge-based organizations
Key factor knowledge

Knowledge worker

Middle management

CEO

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Knowledge-based organizations
That means that in knowledge-based organizations ...
structures are more decentralized
... are more interfaces between knowledge workers and
customers
... the added value of knowledge workers is greater
... knowledge workers are more involved in product
development and adaptation
... management spends more time with process
management, strategy development and marketing

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Why?
Good reasons for knowledge management:
Improvement of advisory and product quality
Promotion of innovation
Improved partner / customer relationships
Cost reductions
Increased productivity / growth
More creative work higher employee satisfaction
Planning safety / prevention of unsafe interventions
Professionalization and specialization
Reduction of knowledge drain

Produced by B.Vielhaber & A.L.Ims

Implizit - Explizit
Forms of knowledge: Implicit - Explicit
Implicit or tacit knowledge is in the head
of a particular person. It is usually
individual, unstructured, context-dependent, difficult to
formulate, hard to communicate, and
difficult to transfer is not documented.
Explicit knowledge is independent of any
particular person. It is standardized, structured,
context-independent, formulated, easy to
communicate, transferable and documented.

Produced by B.Vielhaber & A.L.Ims

Implizit - Explizit

Produced by B.Vielhaber & A.L.Ims

Implizit - Explizit
Ikujiro Nonaka und Hirotaka Takeuchi (1995)

Plan &
discuss

Do &
document

Practise
Know how

Check &
read more

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Experiment
Imagine your are a knowledge manager and you provide a
database, where all the employees of your organization
shall feed their knowledge.
What do you need to do in order that the database remains
empty and unused?
Please name at least two aspects for each
of the following fields:
Technology - Organization - Human.

Produced by B.Vielhaber & A.L.Ims