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HOMEWORK ONE

Deadline for submission: the date of the final examination.


Medium for submission: online and/or paper
(The online Homework Materials must be submitted using the application available on this platform.
The paper format Homework Materials can be submitted at the exam.
NOTE: Try to use the online application first. Only submit the homework on paper if you were unable
to manage the online submission of your work.)
Resources: Valcea, C. (2009) Limba Englez. Suport de curs pentru nvmntul la Distan,
Universitatea Transilvania din Braov.
Maximal Score for Homework One: 5 pts.
(This is a percentage of your final mark. The two Homework Materials together will make out a
percentage of your final mark for the semester.)
Please download/save this very document and do your work on it. Thank you!

TASK 1:
Look at the four extracts below on Total Quality Management, followed by seven statements.
Which extract does each statement refer to? Mark one letter (A, B, C or D) beside each statement
17. You will need to use some of these letters more than once.
(3 pts.)

Total Quality Management


A
To understand how to deliver quality, you have to understand your customers. Customers now have the
power to choose. Every time a customer deals with a company they have an experience that influences
their choice to deal with the company. They no longer just expect their basic requirements to be met;
they now expect them to be exceeded. Everything that is done in the company has an impact on the
performance of the business, its compliance with regulations and ultimately customer satisfaction and
much of this is beyond direct control. The management must involve all the functions and departments
within the business in order to take ownership and to buy-in to the principles of Total Quality
Management (TQM).
B
Defining business objectives requires effective coordination of processes and activities across the
business that starts with a shared understanding of business goals and co -operation between all
departments and all personnel. When everyone is actively involved in identifying opportunities for
continual improvement in a way that values their input, their stake in delivering the results is noticeably
greater, and you know the culture is right to take the business to the next level.
C
In todays globally competitive and regulatory driven marketplace business management systems and
standards are serious stuff. The problem is to identify the key processes, standards, legislation and
critical issues for the business, to implement sensible systems, to ensure that the company complies

with them and to continually improve performance. Business management systems cross all
departmental and organizational boundaries and sometimes create friction within a business.
D
Highly successful businesses are innovative, gain access to relevant knowledge, gain larger and more
sustainable contracts and measure monitor and continually improve their business processes in a
systematic way. They ensure that each section of the business operates in the most efficient and costeffective way.
1. When employees feel appreciated, they will make a greater investment into the quality issues of the
company. B
2. If a company is innovative, this will lead it to outperform rivals. D
3. Management should make quality choices based on what the customer wants. A
4. Successful businesses are continually improving their processes. C
5. All employees should comprehend what the company is trying to achieve. B
6. Because of the range of TQM across all areas of the company, disagreements can occur. C
7. Controlling all aspects of how the business operates is very difficult. C

TASK 2:
Choose the noun from the box which collocates with each set of verbs (1-8).
(2 pts.)
A. In a meeting
decisions / problems / ideas / figures / excuses / views / proposals / your colleagues
1 You can address them. You can deal with them. You can foresee them. You can solve them.
2 You can develop them. You can share them. You can come up with them. You can brainstorm them.
3 You can make them. You can consider them. You can put them forward. You can withdraw them.
4 You can look at them. You can go through them. You can quote them. You can round them up.
5 You can make them. You can question them. You can reach them. You can put them off.
6 You can support them. You can attack them. You can back them up. You can chat with them.
7 You can air them. You can share them. You can express them. You can exchange them.
8 You can make them. You can look for them. You can invent them. You can refuse to accept them.

1. PROBLEMS
2. IDEAS
3. PROPOSAL
4. FIGURES
5. DECISIONS
6. YOUR COLLEAGUES
7. VIEWS
8. EXCUSES
B. On the Road
your flight / an appointment / a meeting / your office / a presentation / an agreement / lunch /your hotel
1 You can go back to it. You can check into it. You can be dropped off at it. You can be picked up at it.
2 You can miss it. You can give it. You can attend it. You can take notes at it.
3 You can come to it. You can reach it. You can work it out. You can negotiate it.
4 You can enjoy it. You can change it. You can miss it. You can be booked on to it.
5 You can fix it. You can cancel it. You can keep it. You can fail to turn up for it.
6 You can skip it. You can grab it. You can go for it. You can pick up the bill for it.
7 You can organize it. You can hold it. You can speak at it. You can lead it.
8 You can phone it. You can e-mail it. You can check with it. You can keep in touch with it.
1. YOUR HOTEL
2. A PRESENTATION
3. AN AGREEMENT
4. YOUR FLIGHT
5. AN APPOINTMENT
6. LUNCH
7. A MEETING
8. YOUR OFFICE