Investors Awareness Seminar

Infanta, Quezon
Bset Western Plus Antel Hotel
26June 2015

The mandate of the Office

of the Ombudsman
The Ombudsman and his Deputies as
protectors of the people, shall act
promptly on complaints filed in any
from or manner against public
officers
or employees of
the
Government, or any subdivision
agency or instrumentality thereof,
including GOCCs and enforce their

Mandate contd
administrative, civil and criminal
liability
in every case where the
evidence warrants in order to
promote efficient service by the
Government to the people.

Investment Ombudsman Program

Launched in May 2014

Designed to address of investedrelated concerns

Investment-related concerns

Delay in the delivery of frontline services

relating to the establishment or conduct of
business;

Solicitation, demand or request by a

government official or employee in
exchange for the issuance of licenses,
permits and certificates, the release of
shipments and cargoes, as well as the
arbitrary assessment of fees for the
conduct of business;

Investment-related concerns

Issuance of licenses, permits and

certificates in relation to business to
any person otherwise not qualified
for or legally entitled; and

Any other delay or refusal to comply

with the referral or directive of the
Investment Ombudsman Team.

How concerns are addressed?

Request for Assistance

-conference
-call the attention of the
concerned agency/official
Fact- finding
-case build up
- entrapment

Sample of Complaints evaluated

as IO Matters
Refusal to

issue a Certificate of Occupancy

( a business permit prerequisite)
Refusal to accept payment for a business
permit application business
Delay of issuance of permit relating to the
operation of a school
Refusal to issue a barangay clearance

Sample of Complaints evaluated

as IO Matters

Inaction of a BIR Officer on a letter

reconsideration
Illegal closure of establishment despite
payment of business fees

MODES OF FILING

IO@ombudsman.gov.ph
investmentombudsman@yahoo.com
www.ombudsman.gov.ph

Structure
Investment
Ombudsman
(IO)
Assistant
IO

Grievance
Handling
Central Office:
Lawyers
Staff
Area Office:
Public Assistance
Unit

Fact Finding
Investigators

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Contact Details
OMB TEXT HOTLINE (+63) 926-6994703
Investment Ombudsman Hotline: 1662
OMB Central: (+02) 926 8720
OMB Luzon: (+02) 926 8794
OMB Visayas: (+032)412 5341/ (+032) 416 6134
OMB Mindanao (+082)221-938 TF/
(+63) 927 5496241
918 9156279 F

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Contact Details
Email address: IO@ombudsman.gov.ph
Online : www.ombudsman.gov.ph

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Address
Central Office:
Investment Ombudsman, Ombudsman Bldg., Agham Rd.
North Triangle, Diliman, Quezon City, 1101
Luzon:
Investment Ombudsman, Office of the Deputy
Ombudsman for Luzon, 3F, Ombudsman, Bldg.,
Agham Rd., North Triangle , Diliman, Quezon City, 1101

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Address
Visayas:
Investment Ombudsman, Office of the Deputy
Ombudsman for Visayas, Department of Agriculture RO7 Compound, M. Velez St., Guadalupe, Cebu City 6000
Mindanao:
Investment Ombudsman, Office of the Deputy
Ombudsman for Mindanao, 4F H & C Bldg., Alvarez St.,
Davao City 8000