Brian G.

Miller

808.747.4485 bgmiller@shadowed.net

Summary of Qualifications
Good communication skills, attention to detail, patience, punctual, possessing a strong
work ethic and exceptional organizational skills, with a long history of solving customer
related issues

Experienced in many aspects of the retail industry with over six years as a buyer
and supervisor skilled in purchasing, inventory management and merchandising
Strong customer service and employee relations skills
Excellent communication and interpersonal skills
Proven ability for creative problem solving and confident decision-making with a
solution oriented work style
Maintain an eagerness toward learning and expanding capabilities.
Strong computer skills; familiar with Microsoft Excel and Microsoft Outlook.
Highly capable of training others in computer and retail areas
Experienced instructor

Professional Experience
Experienced in quality assurance and company standards compliance
Manager and department supervisor
Consistently able to maintain profit margins in an environment of declining sales by
monitoring trends and providing items customers wanted
Created and printed both regular and sale tags and signage
Able to develop strong product knowledge to aid customers in buying decisions
20+ years working with computers: designing, building, configuring, installing,
troubleshooting & maintaining PCs, software and peripherals
20+ years of personal computer diagnostics
Newspaper and Freelance photographer for over 20 years
Personal Experience
History of computer experience including troubleshooting, installation and repair
Home repair and maintenance including construction, electrical and plumbing
Basic electronics repair
Familiarity with many different natural lifestyles and allergy based diets
Work Experience
Self-Employed
Nov. 2014 - present
Maintenance, repair & cleaning
Prepare properties for sale including general maintenance and repairs, electrical,
plumbing and painting.

--- Brian G. Miller bgmiller@shadowed.net

page 2 ---

Nashville Beer Fest Nashville, TN

Sept. 2014
Social Media Captain
Managed Facebook and Twitter accounts leading up to the event to increase
awareness of the event and increase ticket sales.
During the event continued managing Facebook and Twitter accounts onsite with
continuous updates and photos from the event.
Peak Systems Inc.
July 2014 - As needed
Lead Tech / Tech
Lead tech for PC upgrade, install and peripheral contract work
Abundant Life Natural Foods Hilo, HI
Bulk Buyer / Store Manager (MOD)
Sept. 2013-Mar. 2014
Daily operations of the store bulk department including stocking, cleaning, ordering
and customer service. Management responsibilities included:
Assign daily workload to staff, evaluate performance and provide feedback.
Store key holder.
Manage product storage and rotation activities to reduce spoilage and damages.
Ensure that grocery shelves are maintained, properly tagged and labeled.
Maintain the store making sure it is clean, safe and appealing.
Develop processes and improvements to maximize sales and profitability.
Customer service including returns, upset customers and other escalated situation.
Self-Employed Hilo, HI
Nutcase: Vegan Foods
Oct. 2012-Mar. 2014
Create and sell vegan and raw vegan food items for sale at markets.
Twisted & Turned: Recycled Jewelry + Crafts
Oct. 2012-Present
Create jewelry and crafts from recycled copper and other recycled materials.
Clearwire Inc. Pensacola, FL
Quality Assurance Coordinator / Social Media-Escalations / L3 Tech Support
Dec. 2009-Aug. 2012
Recipient of Q2 2012 Care Team Quarterly Superstar Award
Monitor calls for overall quality and to identify trends that need to be addressed.
Audit quality assessments from the outsource quality group and managers and
provide feedback and review.
Clearwire's voice in quality calibrations to assure that the groups understand and
adhere to Clearwire's guidelines and help improve the overall customer experience.
Worked to help create quality guidelines, standards and practices for the Social
Media-Escalations team.
Created tools and spreadsheets to aid in quality assessments.
Created job aids to guide tech support when troubleshooting and problem solving.
Assist outsource managers and team leads when they need assistance resolving a
problem or uncommon issue.
Track cold and invalid call transfer issues and created the reporting tools for it.

--- Brian G. Miller bgmiller@shadowed.net

page 3 ---

Technical Support and Customer Care

Jan. 2009-Dec. 2009
Provide Internet support for a large growing customer base
Quality assessments were routinely at the highest level
Regularly de-escalate agitated and angry customer situations
Maintain respectful, friendly atmosphere with customers, team leaders, and
partners
Generate new business through positive customer experience
Pacesetter Staffing Pensacola, Florida
General Laborer
Various general and skilled construction labor

April 2008- Jan. 2009

Wild Oats/Whole Foods Franklin, Tennessee

Bulk Foods Supervisor
October 2002-March 2008
In charge of daily operations of the bulk foods department: including computerized
purchasing, stocking and inventory.
Facilitated diagnosis and remedies of computer related problems.
Helped transition to the Whole Foods computer systems and software after buyout.
Produce Clerk / Grocery Clerk / Supplements Buyer
The Daily News Journal Murfreesboro, TN
Staff Photographer
March 2003 to July 2003
Duties as a general assignments photographer shooting news, sports and features
assignments for publication five times a week.
Computer editing and transmission of photographs and information on assignment.
Troubleshooting of computer related issues while on location in the field.
Proficient with Photoshop.
Williamson County Parks and Recreation Franklin, Tennessee
Photography Instructor
March 2003 to July 2003
Teaching adult and childrens classes on the basics of photography and digital
imaging, including: exposure, composition and basic lighting.
The Review Appeal and Brentwood Journal Franklin, TN
Chief Photographer
Sept. 2000 to March 2002
Coordinating with staff to improve the output and quality of the newspaper.
Facilitated and supervised the transition from a film to a digital photo department.
Duties as E-mail administrator and general computer technician.
Staff Photographer
June 1997 to Sept.2000
Duties as a general assignments photographer shooting news, sports and features
assignments for publication five times a week.

Brian G. Miller
808.747.4485 bgmiller@shadowed.net
References
Brian Tyson
Associate Broker
Zia Realty Group
Los Alamos, NM 87544
brian@ziarealtygroup.com
505-709-0778 (office)
505-760-2258 (cell)
Malu Shizue
Owner
Abundant Life Natural Foods
292 Kamehameha Ave.
Hilo, HI 96720
808-935-7411 (store)
808-895-0987 (cell)
Michael Staal
Senior Technical Support Manager
Clearwire Inc.
181 E Nine Mile Rd
Pensacola, FL 32534
850-910-0557
Ilana Moidel
Owner
Oasis Cafe
211 Kilauea Ave.
Hilo, HI 96720
808-339-5959