PTCL Internship Report 2015

PTCL Internship Report

Switching Operation/NGN and their power backups

Name:
Asim Ihsan

Father Name:
Ihsan ullah Khan

University:
U.E.T Peshawar

Department:
Telecommunication Engineering.

Internship Period:
Six Weeks

PTCL Internship Report 2015

Table of Contents

Preface--------------------------------------------------------------------------------------- 3
Acknowledgement ------------------------------------------------------------------------- 4
Chapter-1:

INTRODUCTION TO PTCL --------------------------------------- 5

Chapter-2:

INTRODUCTION TO INTERNSHIP REPORT --------------- 8

1.1.
1.2.
1.3.
1.4.
1.5.
1.6.
1.6.1.
2.1.
2.2.
2.3.
2.3.1.
2.3.2.

Introduction ---------------------------------------------------------- 5
Company Mission ---------------------------------------------------- 5
Company Core Values ----------------------------------------------- 6
Companys Goals and Objectives ---------------------------------- 6
Company Information----------------------------------------------- 6
Employees of PTCL -------------------------------------------------- 7
Categories of PTCL Employees ------------------------------------ 7
Reason For Selecting Specific Industry -------------------------- 8
Purpose Of Internship ---------------------------------------------- 8
Method Of Collecting Data ----------------------------------------- 8
Use Of Primary Data ------------------------------------------------- 8
Use of Secondary Data ---------------------------------------------- 8

Chapter-3:

3.1.
3.2.
3.3.
3.4.
3.4.1.
3.4.2.
3.4.3.
3.4.4.
3.4.5.

SWITCHING OPERATION/NGN -------------------------------- 9

Technical And Operation Network ------------------------------- 9

Technical Requirements -------------------------------------------- 9
Switching Technologies--------------------------------------------- 9
NGN ------------------------------------------------------------------- 10
NGN Layer Architecture ------------------------------------------- 10
NGN Network Architecture--------------------------------------- 11
System Capacity ----------------------------------------------------- 11
System Processing Capability ------------------------------------ 12
Services And Funtions --------------------------------------------- 12

Conclusion --------------------------------------------------------------------------------- 13
My Experience ---------------------------------------------------------------------------- 14

PTCL Internship Report 2015

PREFACE
This report is prepared as a result of performing six weeks of Internship in Pakistan Telecommunication
Company Limited (PTCL) as a compulsory requirement for the completion of Degree of Bachelor in
Telecommunication Engineering in U.E.T Peshawar.
The specific department is chosen for internship, only with a view that the future time is only of the
digital communication, and the simple analog communication is going behind the curtains. And here is
this department, we can learn a little about how the Communication set up, and that how is it
connected nationwide.
My internship started on 08/07/2015 and lasted for 6 weeks. During the internship, I worked on
switching operation/NGN and their power backups conducted at ZTE OMC Peshawar under Engr. Switch
ZTE.

PTCL Internship Report 2015

ACKNOWLEDGEMENT:
I would like to express my sincere appreciation to my internship teacher for his invaluable guidance,
support and encouragement. His perpetual energy and enthusiasm in teaching had motivated their
internee, including me. In addition, He was always accessible and willing to help his students. As a
result, this six week of internship became easy and smooth and rewarding for me. It has been my
great pleasure and honor to have worked with him. I would also like to express my gratefulness
to all the staff of PTCL for their caring and support during my internship period. Finally, I would like
to thank my families and friends for their encouragement and help, especially my parents who
have devoted all their efforts in me, I am grateful for their continuing understanding and countless
support throughout my entire life.

PTCL Internship Report 2015

Chapter # 1
Introduction to PTCL
1.1. Introduction
Company provides telephony services nation-wide and is the backbone for country's telecommunication
infrastructure despite arrival of a dozen other telecommunication companies, including giants
like Telenor and China Mobile. The company operates around 2000 telephone exchanges across the
country, providing the largest fixed line network. Data and backbone services such as GSM, CDMA,
Broadband Internet, and IPTV, wholesale are an increasing part of its business.
In 1994, the PTCL becomes the company limited (Pakistan Telecommunication Company Limited) by
issued six million vouchers exchangeable into 600 million shares of the PTCL in two separate
placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares
in mid-1996.
In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly
over basic telecommunication sector in the country. It also paved the way for the establishment of an
independent regulatory regime. The provisions of the Ordinance were lent permanence in October 1996
through Pakistan Telecommunication (Reorganization) Act.
The year 2006-07 in the telecom sector was marked by the phenomenal growth in the mobile sector in
Pakistan, which doubled its subscriber base to 60 million. The tele density increased from 26% to 40%,
helping to spread the benefits of communication technology across the country. PTCL's mobile phone
subsidiary Ufone's subscriber base grew by more than 87%, from 7.49 million to 14 million. The
privatization of the company was completed in the FY06, following the purchaser of 26% 'B' class
ordinary shares by Etisalat International Pakistan L.L.C. EIP took over management control on 12th on
April 2006.
Originally fully owned by the Government of Pakistan, this holding has since 2006 been reduced to 62%,
when 26% of shares and control was sold to Etisalat - and the remaining 12% to the general public.

1.2. Company Mission

Employee Orientation Handbook (2008,p.8) also defines the mission of the company as to achieve our
vision by having:
i.
ii.
iii.
iv.
v.

An organizational environment that fosters professionalism, motivation and quality.

An environment that is cost effective and quality conscious.
Services that are based on the most optimum technology.
Quality and time conscious customer service.
Sustained growth in earnings and profitability.

PTCL Internship Report 2015

1.3. Company Core Value
According to the (Employee Orientation Handbook, 2008), following are the core values of PTCL
i.
ii.
iii.
iv.

Professional Integrity.
Customer Satisfaction Corporate Culture
Team Work
Company Loyalty (Employee Orientation Manual, 2008).

1.4. Company's Goals and Objectives

Being a public limited Company whose majority shares are controlled by GOP (through Ministry of IT)
PTCL is responsible to provide telecommunication services in the country on affordable price while
ensuring that the telecom services become accessible throughout the country. Since exclusivity of PTCL
has ended on 01st Jan 2003, the telecom sector of Pakistan has entered into a new era and PTCL is
slowly moving towards competition in basic telecom services. The Company's policy objectives are as
follows:
i.
ii.
iii.
iv.
v.
vi.

Increase service choice for all consumers of telecom services at competitive and affordable
prices.
Increase private investment in the telecom sector and encourage local telecom
manufacturing/service industry.
Enhance long-run benefits to the Government's financial position by expanding the taxable
revenue base.
Accelerate expansion of telecom infrastructure to extend telecom services to unnerved and
underserved areas.
Encourage fair competition among service providers, while maintaining leadership in the
telecom sector.
Maintain consistency with the Pakistan IT and Internet promotion policy of tow prices for
BW and Internet access.

1.5. Company Information

Registered Office
Headquarter
Block-E, sector G-8/4, Islamabad, Pakistan

PTCL Main Offices

The Head Office of Pakistan Telecommunication Company Limited is situated in Sector G-8/4, Islamabad,
which is headed by the President. Besides, it has Regional Headquarters like:
6

PTCL Internship Report 2015

Islamabad Telecom Region,

Rawalpindi Telecom Region,

Hazara Telecom Region Abottabad.

Northern Telecom Region-I Peshawar.

Lahore Telecom Region (South).

Lahore Telecom Region (North).

Maultn Telecom Region.

Southern Telecom Region-I Hyderabad.

Southern Telecom Region-II Karachi.

Southern Faisalabad Telecom Region.

Telecom Region-V Sukkur.

Switching network Central region Lahore.

Western Telecom Region Quetta.

1.6. Employees of PTCL

There are approximately 56000 employees working in PTCL, they are of different types. Most of the
employees are permanent. However PTCL also hires employees on contract and temporary basis
according to the demand of tasks. The pay scales of the employees are about the same as of
government except some special allowances, which are given to PTCL employees. As PTCL is a public
limited company most of its personnel are same as for government institutions.
There are 11 employees unions registered with PTCL and there is a Collective Bargaining Agent (CBA),
which bargains the employee's problems with the management. In past due to the efforts of CBA the
management has provided many facilities to the employees.

1.6.1. Categories of PTCL Employees

1) Regular
2) Contract
3) Daily Wages
4) NCPG (New Compensation Pay Grade).

PTCL Internship Report 2015

CHAPTER # 02
INTRODUCTION TO THE REPORT
I have prepared this report as an essential requirement for the certificate of the internship for the
degree of Bachelors in Engineering (BS Telecom). It has to be written after the completion of six weeks
internship, with the aim to get actual experience and use the knowledge in practical.

2.1. Reason for selecting the specific industry

The Telecom Sector is spreading all over the world and it is going to be the essential part of the lives of
the humans. It is going through a process of rapid change in the world of technology. In line with global
trend and for meeting the emerging demand, major initiatives have been taken by PTCL too to upgrade
its network and also to introduce a range of new value added services like Broadband and IPTV. And so I
have also selected their department of switching operation/NGN for my Internship.

2.2. Purpose of the Internship

There are many reasons:

To fulfill the requirements for the degree of the B.S Telecommunication from U.E.T Peshawar.
To see the practical world of what we studied during the four years program.
To understand how the practical organizations apply the knowledge of the theories.
To study the organization for its function and analysis on the basis of the study.
To make recommendations on the basis of the study done.

2.3. Methods of Collecting Data

I have collected the data for this report in many ways. I used Primary data, as well as secondary data for
completing the task of report writing about my internship. Some of the methods I used are discussed
below.

2.3.1. Use of Primary Data

I used Primary Data for completing the report by the following ways:
i.
ii.
iii.

Self-Observation.
Discussions with the officers.
Discussions with the senior students.

2.3.2. Use of Secondary Data

I also used Secondary Data for completing the report writing. Some of these methods are as follows.
1.PTCL Brochures.

2. Staff Training program guides.

3. Internship reports of seniors and friends. 4.PTCL Websites.

8

PTCL Internship Report 2015

CHAPTER # 03
Switching Operations/NGN
3.1. Technical & Operational Network
Pakistan Telecommunication Corporation under the act of 1996, Pakistan Telecommunication Authority
(PTA) issued a license to Pakistan Telecommunication Company Limited for the provision of telecom
services within Pakistan to private sector and the general public as the Federal Government may
determine and during the exclusivity period of the Pakistan
Telecommunication Company Limited (PTCL) specified in above-mentioned Act. PTCL has 25 years
license to provide telecom services in Pakistan with Stake in the Company with about 62% equity. PTCL
has largest network and huge infrastructure for its more than 4,405,161 users as on (Mar, 2008).

3.2. TECHNICAL REQUIREMENTS

i.
ii.

iii.

iv.
v.

PTCL intends to install and deploy Packet based transport solution in its network.
The objective of these specifications is to define and fix standards for equipment/services
required for Packet based transport solution. The proposed solution shall consist of different
capacity nodes, Network Management System (NMS), auto service provisioning systems and
other network components.
The services shall include NGN VoIP, PTP (Point-to-Point), PTMP (Point-to-Multipoint), Unicast, Multi-cast, active Ethernet, CDMA WLL VoIP, Wimax, IP Centrex, Internet services,
Triple play services (voice, video, data), VoD, DSL, VPN, VPLS and other Multi Protocol Label
Switching (MPLS-TP) services etc
The offered solution shall be support ring, hub-and-spoke (star), full and partial mesh
topology.
The network shall be deployed in hierarchy having core, distribution (aggregation) and
access layers.

3.3. Switching Technologies

There are 7 different kinds of switching technologies currently operational in PTCL network.
i.
ii.
iii.
iv.
v.
vi.

Alcatel
Siemens
NEC
Ericson
Huawei
J.S telecom
9

PTCL Internship Report 2015

vii.

ZTE

With these different switching technologies PTCL is running its huge network and providing different
communication facilities to its customers.

3.4. NGN

Next Generation Network (NGN) is a service oriented network.

Through the separation of service and call control, the service- independent architecture is
implemented, which makes services independent of switching network.
NGN provides integration of voice, data, fax, and video services.
In broad sense it refers to the next generation integrated network that adopts new technologies
extensively, focuses on IP, and provides voice, data, and multimedia service at the same time. In
narrow sense it refers to the open system structure that employs soft switch at the control
layer.

3.4.1. NGN LAYER ARCHITECTURE

Service
Management
Network Control

Core Switch

Edge Access

10

PTCL Internship Report 2015

3.4.2. NGN Network Architecture

3.4.3. System capacity

11

PTCL Internship Report 2015

3.4.4. System processing capability

3.4.5.

Services & Functions

SERVICES

Voice Services

IP Centrex Services

Multimedia Services

IPN Services

IN based Value Added Services

FUNCTIONS

Support for Multi-Country-Code and Multi-Area-Code Functions

Support for Multi-Signaling-Point-Code Function

Support for Dual-Homed Host Function

Support for Gateway Office Functions

Support for IP Supermarket Function

12

PTCL Internship Report 2015

CONCLUSION
No doubt PTCL is enjoying monopoly but the time is came when competition will force Company to
change its policies to become favorite telecom service provider in the Market & keep its current place &
customer base. The company maintains a leading position in Pakistan as an infrastructure provider to
their telecom operators and corporate customers of the country. It has the potential to be an
Instrumental agent in Pakistans economic growth. PTCL has laid an Optical Fiber Access Network in the
major metropolitan centers of Pakistan and local loop services have started to be modernized and
upgraded from copper to an optical network On the Long Distance and International infrastructure side,
the capacity of two SEA-MEWE Submarine cable is being expanded to meet the increasing demand of
International traffic. PTCL should immediately change its Finance upper level of hierarchy and should
stream line in the good manner. PTCL encourage the Billing On line system that each and every
customer has to pay his/her bill on line basis.
The system of E-PAYMENT which although exist in PTCL finance system but there is need of
improvement this facility. The image of PTCL being leading Telecom providing is not good in the eyes of
common Customer especially there are lot of complaints about the including the bogus local calls in the
monthly bills of various customers. PTCL also provide the detail of local calls made from any Land Line
Number which would be provided in Micro level to the customer. Faulty Telephone connection Fault
Free within 24 hours in order to maximize the Revenue, as Revenue of PTCL should sacrifice at the cost
of Faulty Telephone. PTCL should make Customer Care Centers in remote areas.

13

PTCL Internship Report 2015

My Experience:
I have to express my experience of internship in PTCL I would briefly say:
PTCL is a good Organization in the way that anybody can join it for his/ her long-term career.Overall
working environment is comfortable. Management of branch cares a lot of its employees and considers
them as the Asset of PTCL. Behavior of senior executive of bank is very polite and they are caring about
the individuals career and their growth. PTCL needs innovative service offerings currently it doesnt
even offer bundles or a single bill.It is said that the best assets of a company go home to their family in
the evening. Can the culture of PTCL be changed to a performance and service-based organization?
According to the latest directors report from PTCL the organization is being revamped. Only time can
tell the impact. However management is very demanding about the targets but good reward at the
achievement of assigned targets is awarded. Employees at PTCL are quite efficient. Its employees have
to bring their org among the list of good. It also shows their loyalty, commitment to organization.
Employees are given the benefits like bonus, gratuity funds, loans, increments, and medical. All the
customers are entertained individually. Same kind of behavior and attention is given to all the
customers. Getting ideas for improvement from customer side is a new idea and that is working very
well in PTCL.
So far my learning is concerned; all the employees at branch were quite cooperative. They helped me to
understand the activities of a organization to possible extent. Their good attitude gave me more
confidence to learn more and to ask if I have any query in my mind. Besides there ever going activities
they never get irritate by my questioning. I had made an honest efferent to present the working &
operation of PTCL in simplest way.
I feel pleasure that I have really gained a lot during 6 weeks & enjoyed working with experienced
cooperative & intelligent staff.

14