Outline

Komunikasi nonverbal vs komunikasi verbal

Elemen komunikasi nonverbal

NONVERBAL COMMUNICATION

Mendeteksi tanda nonverbal dari pasien

Pengganggu komunikasi nonverbal
Mengeliminasi gangguan dalam komunikasi nonverbal

M. Rifqi Rokhman, M.Sc., Apt.

Kanada

Australia

Amerika

Bagaimana di Indonesia?
We make our destiny ....

Komunikasi nonverbal vs komunikasi

verbal
Apa kesan anda?

Posture
Ways of
talking and
Sounds

Nonverbal communications are unique

Appearance

Nonverbal

Closeness

Words are not the only way by which pharmacists

communicate.
Interpersonal communication involves both verbal and
nonverbal expression.
Words normally express ideas, whereas nonverbal
expressions convey attitudes and emotions.
A large measure of how you relate to others and how they
relate to you is not based on what is said, but on what is
not said.
Awareness and skilled use of your nonverbal abilities can
make the difference in the interpersonal relationships

Body
contact

Head
movements

Eye
movements
Facial
expression

Mirror of people thoughts and feelings.

It is difficult, if not impossible, to fake during an interpersonal
interaction.
Nonverbal communication must be consistent with your verbal
communication or people will be suspicious of the intended
meaning of your message.

Non-verbal Communication in Counseling

Kinesics
Takut

Bosan

Interest

(body
movement)

Bingung

The physical
environment

Kinesics
As a health care professional, your
body movements need to generate
a feeling of empathy and
commitment to the helping of
others

Open posture :

Eye contact (consistent but not stare)

Relaxed posture
Appropriate, comfortable gestures
Frontal appearance (shoulders square
to other person)
Erect body position (head up, shoulders
back)

Proxemics
(distance)

Distracting

Proxemics
The distance between two
interacting persons
Distance
< 46 cm
Personal distance :
46 cm 1.22 m
Social distance :
1.22 m 3.66 m
Public distance : >
3.66 m

Appropriate
relationship
Intimate contact
Close friends or
acquaintances
Impersonal,
businesslike contact
Formal contact

Environmental nonverbal
factors
Barrier from the prescription counter
Dirt and general untidiness carry
negative nonverbal messages why?
Dont: counseling around I.V. boxes in a
room that doubles as a storage room
Should:
Private area consultation
Professional staff should dress appropriately
(friendly appearance and professional
competence)
The color, the lighting, the use of space, the
general appearance

Terima kasih
Semoga ILMU menjadi CAHAYA untuk kita semua, amien.

Distracting non-verbal
communication
Eye contact
Unfortunately, many pharmacists
unconsciously do not look at the
patients, their tendency is to look at the
prescription, the computer or other
objects while talking.
Why?

Confident
Understand
Lack of feedback
Congruence between verbal and non-verbal