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DAVID SCHLIERF

Depew, NY 14043
david.schlierf@gmail.com 716.598.7998

https://www.linkedin.com/in/david-schlierf

DISTRICT MANAGER
Collaborate with Teams to Reach Unified Goals
Demonstrated success in multi-unit management, aiding in the sustained growth and success of organizations.
Focus on the delivery of exceptional customer service through ongoing performance development and staff
coaching opportunities. Proven history of increasing client satisfaction while boosting efficiency and reducing costs
in a multi-million-dollar operation.
Effective communicator, promoting cross-functional teamwork to achieve desired financial targets, Analytical
professional able to find discrepancies to improve bottom-line results. Work well in a team and individual roles to
provide the best client and organizational results.

CORE COMPETENCIES
Multi-Unit Management | Operational Leadership | Training & Development
Process Improvements | Performance Management | Profit Generation
Business Planning | Client-Focus | Labor Cost Control | Budget Planning
Program Development |Team Leadership

EXPERIENCES AND ACHIEVEMENTS


H&R BLOCK, Williamsville, NY

1997 Present

District Manager
Lead operations at 32 retail tax offices with $11M+ in annual revenue. Manage activities and outcomes for 350
seasonal district associates each year. Identify opportunities to improve performance of associates through training,
policy development, and mentorship. Direct 35 office leaders in proper supervision of office teams, with
responsibility for coaching and development activities. Plan budget and ensure effective cost controls to assure
ongoing profitability.

Increased client retention to 72% and satisfaction to 77% by implementing client-focused culture.
Accelerated profits from 5% to 26% through targeted business planning, marketing, and growth opportunity
identification.
Managed labor to ensure maximum productivity and profitability, realizing 9% reduction to target per year.
Awarded Presidents Circle incentive 5 years. (Top 10% of 325 districts for performance to target.)
Participated on task forces to improve processes, including supply ordering / receiving and labor efficiencies.
o Reduced supply inefficiency by simplifying ordering process to flag unusual or anything over 10% the
expected amount.
o Developed computer-based HR learning to create consistent content delivery and face-to-face training cost
savings.
Maintained associate retention levels in excess of company standards each year by conducting informative
employee reviews which highlighted strengths and weaknesses.

Additional Roles: Assistant District Manager

EDUCATION AND TRAINING


Bachelor of Science (BS), Business Administration, State University of New York at Buffalo, Buffalo, NY
Four Disciplines of Leadership, 2013
Situational Leadership, 2007

TECHNICAL SKILLS

MS Office (Word, Excel, PowerPoint, and Outlook)

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