Introduction

This chapter explains how to use the Service Tests, Utilities and Calibration. Each part is shown step by
step in order that it is displayed on the Front Panel. If the Test, Utility or Calibration should fail and display
a system error, we explain where to go in the Service Manual to either troubleshoot the error of fix it
directly.
NOTE: If possible, always perform the related Service Test on a component that you are
about to replace, to confirm it has failed.

Diagnostics - Self Test

Whenever the Printer is switched ON, it automatically performs a series of internal self tests and
mechanical initialization sequences. If any of the parts fail during this test, a system error will display and
you should consult System Error Codes and Warnings - Explanation on page 92.

Phone Support
Some of the tests, utilities and calibrations are simple to perform and there are parts of this chapter that
a Call Agent can use to fix the printer over the phone by asking the customer to perform some of the
procedures shown here. These procedures have a telephone icon in the corner of the page.

Tests, Utilities & Calibrations

Remember that the Key combination for the Customer to Enter the Service Tests and Utilities is different
from the one that the Customer Engineer will use.

Service Tests
Entering the Diagnostic Service Tests Menu
1.

Make sure the printer is switched OFF from the power switch on the front of the printer and NOT
from the power switch on the back of the printer.

2.

For Call Agents who will request the User to Perform certain troubleshooting action, hold the Down
arrow key and the Cancel key down and switch the printer ON using the front power switch. Wait
until you hear one beep (usually after 5 seconds) before releasing ALL three keys.

ON
PH

ES

RT
PO
P
U

Switch Printer ON

Hold Cancel
key

138 Chapter 4 Service Tests, Utilities & Calibrations

Hold DOWN
key

3.

For On-Site Engineers, hold the Up arrow key and the Cancel key down and switch the printer ON
using the front power switch. Wait until you hear one beep (usually after 5 seconds) before releasing
ALL three keys.

ON

AI R
REP
E
SIT

Hold UP key

Switch Printer ON

Hold Cancel
key

4.

Once inside the Service Tests Menu use the Arrow keys to scroll through the Service Tests
selections. Press the OK key to select the highlighted option.
Press OK to
confirm selection

NOTE: The diagnostic tests work in a special Mode which does NOT require the full
Initialization of the Printer. Therefore it is important that once you have finished with the tests,
you MUST power OFF the Printer and Power ON again before trying to print.

1. User Interface Menu

1.1 Front Panel
Description
The Front Panel diagnostic test checks the following components and processes.

Front Panel to formatter communication test

Front Panel key test

Front Panel beeper test

Front Panel display test (pixels)

Procedure
1. Go to Diagnostic test>1. User Interface Menu>1.1 Front Panel, and press OK.

2.

The printer checks that the Front Panel is able to communicate correctly with the Formatter. The
printer tests Front Panel communication and displays the hardware and firmware versions on the
Front Panel.

Service Tests

139

Tests, Utilities & Calibrations

Use UP and
DOWN keys
to select