Docu60239 Symmetrix VMAX and VMAXe Series Enginuity Operating Environment ReadMe For Enginuity Service Packs Release Level 5876.286.194

ENGINUITY SERVICE PACK README
EMC VMAX and VMAXe Series

Enginuity Operating Environment
ReadMe for Enginuity Service Packs
Release Level 5876.286.194
REV 08
April 29th, 2016
This Enginuity Service Pack ReadMe contains specific information for Enginuity Pack
registered build 5876_286/0115 and SymmWin registered build 5876_194/5012. Topics
include:
ReadMe revision history ............................................................................................ 2

Audience .................................................................................................................. 2
Installation ............................................................................................................... 2
Service Pack release history ...................................................................................... 3
Service Pack overview ............................................................................................... 5
Fixed problems ......................................................................................................... 6
Firmware Pack release history ................................................................................. 15
Troubleshooting and getting help............................................................................ 22
ReadMe revision history

Table 1 presents the revision history of this document.
Table 1

Revision
Date
Description
01
August 3, 2015 First release of EMC Proactive Enginuity Pack ReadMe containing
specific information for Enginuity Pack registered build
5876_286/0008 and SymmWin registered build 5876_194/5003.
02
October 16,
2015
Second release of EMC Proactive Enginuity Pack ReadMe containing

specific information for Enginuity Pack registered build 5876_286/0033
and SymmWin registered build 5876_194/5006 to include fixes
20014759, 20016989, 80989, 82682, 83200, 83527, 84462.
03
December 10,
2015
Third release of EMC Proactive Enginuity Pack ReadMe containing

and SymmWin registered build 5876_194/5008 to include fixes
20017540, 20017541, 485454, 80152, 81030, 81114, 81558, 81589,
81679, 82683, 82877, 83023, 83111, 83178, 83546, 83722, 85781.
04
February 5,
2016
Update to Firmware Pack release history to include February 5th, 2016

5876 firmware pack release.
05
February 15,
2016
Fourth release of EMC Proactive Enginuity Pack ReadMe containing

and SymmWin registered build 5876_194/5012 to include fixes 86837,
20017910, 86382, 85042, 85029.
06
March 18,
2016
Update to Firmware Pack release history to include March 18th, 2016

07
April 1, 2016
Fifth release of EMC Proactive Enginuity Pack ReadMe containing specific

information for Enginuity Pack registered build 5876_286/0115 and
SymmWin registered build 5876_194/5012 to include fixes 87809,
87142, and to remove fix 81030.
08
April 29, 2016
Update to Firmware Pack release history to include April 26th, 2016

Audience
This document is primarily intended for EMC customers but it can also be used by EMC
Customer Service personnel.
Note: The Enginuity Service Pack ReadMe document contains technical information that
requires the reader to have some primary knowledge of EMC hardware and software
products.
Installation
Enginuity release level 5876.286.194 is available for download from
https://support.EMC.com. Please note that the installation procedure can only be
performed by your local EMC representative.
Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe
Service Pack release history

Table 2 presents the revision history of the Enginuity Service Packs for release level
5876.286.194.
Note: The last Enginuity Service Pack listed in Table 2 is the most current pack for release
level 5876.286.194. This pack should be treated as a superset of all previously released
packs; that is, it contains all previously released fixes plus any new or modified fixes. New
fixes or OPTs in the Fix numbers/OPT numbers column are highlighted in bold.
Table 2
Enginuity Service Pack revision history
Released
Enginuity level
Enginuity reg.
build
SymmWin reg.
build
Fix numbers/OPT
numbers
Engineering Full Firmware Pack

ID
file
08/3/15
5876.286.194
5876_286/0008
5876_194/5003
77863*, 79739,
20017047, 81666,
81117
5303
fw_pack_full_150
603_162642.exe
10/16/15
5876.286.194
5876_286/0033
5876_194/5006
77863*, 79739,
20017047, 81666,
81117, 84462,
83527, 83200,
82682, 20016989,
80989, 20014759
5393
fw_pack_full_150
929_121255.exe
12/10/15
5876.286.194
5876_286/0054
5876_194/5008
79739, 20017047,
81666, 81117,
84462, 83527,
83200, 82682,
20016989, 80989,
20014759,
20017540,
20017541, 485454,
80152, 81030,
81114, 81558,
81589, 81679,
82683, 82877,
83023, 83111,
83178, 83546,
83722, 85781
5480
fw_pack_full_151
130_192500.exe
released on
12/10/15
fw_pack_full_160
122_114424.exe
released on
02/05/2016
Table 2
Enginuity Service Pack revision history (continued)
Released
Enginuity level
Enginuity reg.
build
SymmWin reg.
build
Fix numbers/OPT
numbers
Engineering Full Firmware Pack

ID
file
02/15/16
5876.286.194
5876_286/0092
5876_194/5012
79739, 20017047,
81666, 81117,
84462, 83527,
83200, 82682,
20016989, 80989,
20014759,
20017540,
20017541, 485454,
80152, 81030,
81114, 81558,
81589, 81679,
82683, 82877,
83023, 83111,
83178, 83546,
83722, 85781
86837, 20017910,
86382, 85042,
85029.
5572
79739, 20017047,
81666, 81117,
84462, 83527,
83200, 82682,
20016989, 80989,
20014759,
20017540,
20017541, 485454,
80152, 81030,
81114, 81558,
81589, 81679,
82683, 82877,
83023, 83111,
83178, 83546,
83722, 85781,
86837, 20017910,
86382, 85042,
85029, 87809,
87142
5658
04/01/16
5876.286.194
5876_286/0115
5876_194/5012
*.This fix was replaced by fix 85781 in Service Pack ID# 5480.
.This fix was removed in Service Pack ID# 5658.
fw_pack_full_160
122_114424.exe
released on
02/05/16
fw_pack_full_160
309_151553.exe
released on
03/18/16
fw_pack_full_160
309_151553.exe
released on
04/01/16
fw_pack_full_160
419_102029.exe
released on
04/26/16
Service Pack overview
Service Pack overview

EMC is dedicated to providing a solid support strategy for its customers by ensuring they
have the most up-to-date fixes and enhancements. Enginuity Service Packs are a key part
of this strategy as they provide important supplementary information for each Service
Release.
Each Enginuity Service Pack also contains the latest Firmware Pack. The Firmware Pack
ReadMe can be downloaded from: https://support.EMC.com. For the release history of the
Firmware Packs, see Table 8 on page 9.
Two Enginuity Service Packs are released per code family: one at the target level and one
at the latest code level, with each pack consisting of a set of highly recommended fixes.
The following information should be noted for each Enginuity Service Pack:
A new Enginuity Service Pack should be treated as a superset of all previously

released packs for that code family; that is, a new pack will contain all previously
released fixes plus any new or modified fixes.
If a fix is removed between Enginuity Service Packs, information will be included on

the fix that has been removed.
If a fix is updated between Enginuity Service Packs, information will be included on

the revision number of the fix.
All fixes released in an Enginuity Service Pack will be integrated into the next Service
Release of the code family.
Fixed problems
Fixed problems
This section highlights product issues that are fixed in this Enginuity Service Pack. Product
issues are listed alphabetically by product feature and by service request number within
each product feature. The following details are available for each product issue:
Service request numberUnique case number assigned to track the problem. If the
problem was found during product testing by EMC, the case number contains the
abbreviated product name.
Fix numberNumber of the patch or fix for the problem.
Problem summaryHigh-level summary of the problem being reported.
ImpactPotential impact of the issue.
Knowledgebase article (optional)Number of a relevant EMC Knowledgebase

solution.
Additional information (optional)Any additional information about the fix, for

example, if the fix is new, modified, or removed.
Fixed problems
Base Functionality
Service request
number
75917586,
75561742
Table 3
Base Functionality
Fix number
Problem summary
Impact
86382
If during a director full initialization

process the directors encounter 80EF.0C
PCIE non-fatal errors, the fabric path
associated to one System Interface Board
(SIB) may be disabled (80DD.00 error)
during the process without notifying the
other directors.
This inconsistency view of SIB path
availability between directors will trigger a
data unavailability event.
Knowledgebase
article
Additional
information
Potential Data
unavailability
211944
Fix added on
February 15, 2016
Potential Data
Unavailability
N/A
N/A
Potential Data
Unavailability
200387
N/A
Potential Data
Loss/Data
Unavailability
206885
Fix added on
October 16, 2015
Potential Data
Loss/Data
Unavailability
204002
Fix added on
October 16, 2015
Errors: 80EF.0C, 80DD.00

Special conditions: Exposure is in VMAX
40K environments.
67982458,
71172720
81117
When a host accesses a track that is held

in cache but the cache holder is "free", the
Fiber Channel Director repeatedly issues
error 8610.02. This continues until the
host operation times out, generating error
xx3C.
Errors: 8610.02, xx3C.
72096506,
66452372,
69932410,
69925882,
70121510,
70889538,
70251386,
70385632,
72568664
79739
73831038,
72828274
84462
XX1F or F11F errors on Fibre Channel

directors may cause the directors to free
slot locks (2812 errors), resulting in xx2C
errors with Sector Signature mismatch.
Errors: XX1F, F11F, 2812, xx2C.
Windows Offloaded Data Transfer (ODX)

commands may trigger common lock
contention that is causing the Enginuity
emulation to become unresponsive or
drop not operational.
Exposure: 5876.286.194 (with fix 77179)
71840404
83200
When using cache partitioning, the write

pending counter might report a negative
count. A task to recover the counter runs
on multiple directors in parallel and might
lead to one or more directors becoming
unavailable.
Errors: D80B.7C, EB63.51, 6510.01
Fixed problems
Table 3
Base Functionality
Service request
number
Fix number
Problem summary
Impact
68444966
80989
A cluster could lose its reservation on a

disk that was unmapped from the original
FA directors using SymmWin or a SYMSLI
command (such as symmaccess -sid
xxx view delete -unmap). In turn,
this caused the cluster to failover.
488482SYM
85781
This fix corrects an error in the handling of

Deferred Table Rebuild (DTR) on Not Ready
devices and replaces fix 77863.
Knowledgebase
article
Additional
information
Potential Data
Loss/Data
Unavailability
197551
Fix added on
October 16, 2015
Potential Data
Unavailability
N/A
Added on 10
December, 2015.
Errors: A410, C010.

Special conditions: At least one member
not ready in the RAID group with DTR set.
73450686,
74238012,
73605370,
74764268
83023
The Disk Adapter (DA) scheduler task

contains a setting that defines the amount
of CPU capacity for the task (usually,
25%). This setting can get incorrectly set,
restricting the DA task to 1% of the CPU. In
turn, this drastically increases the time for
SRDF operations such as failover, R2
Refresh, Merge, Establish, and thin pool
movement to complete.
Potential Data
Loss/Data
Unavailability
174781
Added on 10
December, 2015.
78095032
87809
The Enginuity emulation keeps logging

BADD.D1 errors over and over on the same
drive calling for the drive. The error keeps
logging even after the drive has been
replaced.
The problem was introduced by fix 86837
that leave internal DA BMSI variables
uninitialized.
Potential
Maintenance
Issue
479667
Added on 1 April,
2016.
Potential Data
Unavailability
462921
Added on 1 April,
2016.
Errors: BADD.D1
76751000,
77639774,
77384290,
76494808,
77008140
87142
Fix 81030 may trigger a Data

Unavailability event (xx3C) when software
applications (such as Clone activate, SRDF
split, or ORS activate) that are using
Consistency Groups (Enginuity
Consistency Assist (ECA) windows) are
aborted and they leave the ECA bit set on
the devices.
Errors: xx3C
Fixed problems
Enhancements
Table 4
Enhancements
Fix number
Problem summary
Impact
76517586,
76904212,
76904240,
77112034,
76985142
86837
Enhancement for Hitachi Viper-C failure

detection.
This fix monitors internal disk logs to
detect early failures, posts a BADD.xx
error, and invokes the Data Migration
Service (DMS) operation via the SymmWin
AutoPSE_Disk script.
72881416,
73934134
83527
72881416,
74008454
20016989
Service request
number
Knowledgebase
article
Additional
information
Potential Data
unavailability
212142
Fix added on
February 15, 2016
This enhancement adds support for

storing Deferred Disk Service (DDS)
threshold values in the static
configuration file (impl.bin).
Fix 83527 requires fixes 20014759, and
20016989 to deliver a full DDS solution.
No impact
N/A
Fix added on
October 16, 2015
Enhancement of the DDS.

Previously, Enginuity sent a Dial Home
message following a disk failure if one
further failure would compromise the
configured RAID protection. Now, the
system can be configured to send a
message before that limit is reached. This
allows servicing to occur before a situation
becomes critical.
No impact
N/A
Fix added on
October 16, 2015
No impact
N/A
Fix added on
October 16, 2015
No Impact
176765
Added on 10
December, 2015.
Fixes required: 83527, 20014759,

20016989
72881416
20014759
Enhancement of the DDS.

SymmWin now sends a dial home
message whenever the Deferred Service
Enabled field on the SITEINFO tab is
changed from ENABLED to DISABLED.
Fixes required: 83527, 20014759,
20016989.
69757686,
71538468,
71188460,
73348418,
74500364
80152
In a VMware environment, this

enhancement reduces posting of the error
code 4622 to one instance per device on a
Fibre Channel director, per hour. The error
is posted in response to the unsupported
SCSI 0x46 (GET CONFIGURATION)
command. Multiple 4622 errors can lead
to error 04E1.0D (new PC error indicating
error buffer has been filled) and dial
homes.
Errors: 4622, 04E1.0D
Fixed problems
Fibre Channel
Table 5
Fibre Channel
Service request
number
Fix number
Problem summary
Impact
469464SYM
81114
This fix adds SRDF support between

Enginuity 5876.286.194 and HYPERMAX
OS 5977.
Zero data detection between Enginuity
5876 and HYPERMAX OS 5977 arrays
might fail for compressed IO and as a
result, Thin devices might not get
unallocated.
Potential Data
Unavailability
Table 6
Mainframe
Service request
number
Fix number
Problem summary
Impact
69154554
81666
Mainframe GDDR Autoswap may fail,

resulting in Mainframe requiring Initial
Program Load (IPL). This occurs because
the FICON directors see a device as being
in a Not Ready state even if the Mainframe
Enabler software has set the device to
ready.
Potential Data
Unavailability
Knowledgebase
article
Additional
information
N/A
Added on 10
December, 2015.
Knowledgebase
article
Additional
information
199400
N/A
Mainframe
Errors: D233, EA33.23, E733.23.
Open Systems
Service request
number
72382266,
72462394,
73812340,
74170818,
74767798,
75073768,
74895954
Table 7
Open Systems
Fix number
Problem summary
Impact
Knowledgebase
article
Additional
information
83722
The symaccess validate command

may fail due to a mistaken belief that a
storage group in the masking database is
missing.
No Impact
204653
Added on 10
December, 2015.
Errors: 04DA.0C.
Special conditions: If there are many
non-contiguous storage group entries (due
to deletion), it is possible for some entries
to not show up in the second payload of
the read syscall because of mishandling of
the offset into the database.
10
Fixed problems
Optimizer
Table 8
Optimizer
Service request
number
Fix number
Problem summary
Impact
74170446
485454
The Optimizer Server Manager might fail to

automatically restart the Optimizer VP
Server because the server might get stuck
in the Stopping state. This renders the
server unavailable, but VMAX arrays might
fail to call home when this occurs.
Potential Data
Unavailability
Knowledgebase
article
Additional
information
208123
Added on 10
December, 2015.
11
Fixed problems
SRDF Family
Table 9
SRDF Family
Service request
number
Fix number
Problem summary
Impact
72005378
85029
In an SRDF environment, a host-driven

SRDF Syscall combined with a multi-path
gatekeeper configuration may trigger
2A2C, DEDA errors.
The errors are triggered when a Write
Pending (WP) cache slot is overwritten by
data from a host-driven SRDF syscall.
Knowledgebase
article
Additional
information
Potential Data
unavailability
208237
Fix added on
February 15, 2016
Potential Data
unavailability
207358
Fix added on
February 15, 2016
Errors: 2A2C, DEDA

72339328
85042
In an SRDF environment, when FAST

moves a track that is marked as Never
Written By Host (NWBH) and is Write
Pending (WP) to the SRDF mirror, Enginuity
will lose the SRDF WP indication resulting
in inconsistency between the SRDF R1 and
R2 device.
Errors: 5FCA, EC85.
71306844
82682
In an SRDF environment, throughput may

be impacted when a R1 FBA metadevice
(with greater than 4 members) on a VMAX
system running Enginuity 5876 is
connected to a R2 on a VMAX3 system
running HYPERMAX OS 5977. Exposed
environment: A VMAX system with striped
meta volumes running Enginuity 5876
connected to a VMAX3 system running
HYPERMAX OS 5977.
Potential
Performance
Issue
202707
Fix added on
October 16, 2015
477025SYM
83111

OS 5977.691.684.
The internal inlines command failover
-establish may fail when the R1 device
of an SRDF configuration is on a VMAX3
5977 array and the R2 device is on a VMAX
5876 array, the following error message is
received: "The operation is not allowed
because the R2 device is larger than the
R1 device".
Potential Data
Unavailability
N/A
Added on 10
December, 2015.
479606SYM
83546
When the Dynamic SRDF group request

removes support for a director/port
supported on the SRDF group for the local
VMAX system, the remote VMAX system
successfully updates the SRDF group
information, but does not remove from
service the links to the no longer
supported director/port.
No Impact
N/A
Added on 10
December, 2015.
Errors: 272F.
12
Fixed problems
Table 9
SRDF Family
Service request
number
Fix number
Problem summary
Impact
476678SYM
82683

OS 5977.691.684.
Removing a port from the GigE group
topology may fail if the VMAX3 anchor
director was not the first GigE director
supporting the group.
475987SYM
82877
69832612,
73811662,
73828688
81679
Knowledgebase
article
Additional
information
Potential Data
Unavailability
N/A
Added on 10
December, 2015.
This enhancement provides SRDF

Active/Active support between Enginuity
5876.286.194 and HYPERMAX OS
5977.691.684.
The enhancement allows you to use both
sites as the source device (R1) and write to
both sites simultaneously.
No Impact
N/A
Added on 10
December, 2015.
When merging SRDF pairs between a

VMAX array and a VMAX3 array during a
device migration, the CLI command may
fail with the error "The Inline command
timed out".
Potential Data
Unavailability
199589
Added on 10
December, 2015.
Potential Data
Unavailability
N/A
Added on 10
December, 2015.
No Impact
N/A
Added on 10
December, 2015.
Exposed environment: Any SRDF CLI

command involving device pair table
merge (FDD).
Errors: EC86.04, A818.00.
472039SYM
81589

OS 5977.691.684.
SRDF links from a VMAX array to a VMAX3
array could bounce (FE3F error) when the
VMAX array writes on the special cylinder
(CE Cyl) which does not exist on the
VMAX3 system. The response to the write
is treated as an error by the Common
Driver Interface (CDI) which returns a
no_data_error.
Errors: 0xE (IOBS_NO_DATA_PHASE_ERR),
FE3F.
471912SYM
83178
This fix improves the maintainability of

SRDF between Enginuity 5876.286.194
and HYPERMAX OS 5977 by enhancing the
inline commands A7,META and
A7,MMAP.
Exposed environment: This enhancement
is primarily relevant for displaying
information about Fixed Block Architecture
(FBA) meta devices.
13
Fixed problems
Table 9
SRDF Family
Service request
number
Fix number
Problem summary
Impact
471030SYM
81558

OS 5977.691.684.
This fix is needed to support remote
syscalls with RDF between 5876.286.194
(and above) and Indus 5977.691.684.
Potential
Performance
Issue
Table 10
SymmWin
Service request
number
Fix number
Problem summary
Impact
491884SYM
20017910
This fix updates the SymmWin Main

FlexFilter to revision 7621.0
The main change on this revision is linked
to fix 86837 to invoke SymmWin
AutoPSE_Disk on a BADD.xx error for
Hitachi Viper-C drives.
72046632,
71799612,
71700700
20017047
The fix adds a protection to the SymmWin

Online Code upgrade script to prevent the
user from accidentally removing the
Mainframe zBoost or Mainframe
Performance Accelerator (MPA) features.
Knowledgebase
article
Additional
information
N/A
Added on 10
December, 2015.
Knowledgebase
article
Additional
information
Potential Data
unavailability
212142
Fix added on
February 15, 2016
Potential Data
Unavailability
189941
N/A
SymmWin
Exposed environment: Arrays running the

MPA or zBoost features.
485199SYM
20017541
The fix incorporates the script

action_00CA.smp to reduce 00CA calls
home.
No Impact
184932
Added on 10
December, 2015.
485198SYM
20017540
The fix incorporates the script

action_CACA76.smp to reduce CACA calls
homes.
No Impact
91668
Added on 10
December, 2015.
14
Firmware Pack release history

Each Enginuity Service Pack also contains the latest Firmware Pack. The complete ReadMe
document for Firmware Packs Release Level 5876 is available on
https://support.EMC.com. The release history of the Firmware Packs for the 5876 code
family along with the released fw_pack_full.exe files is shown in Table 11.
Note: The OPT numbers column provides the Service Release OPT number (SR OPT) for the
Firmware Packs. Only EMC personnel have access to the OPT system. Please contact your
local EMC representative for details.
Table 11
Release
date
Firmware packs release history

OPT
numbers
Full firmware pack file Firmware update file(s)
Description
26 April,
2016
fw_pack_full_160419 fw_160418_172254_A3HE030_AL1
_102029.exe
3SXB3.zip
fw_160418_172318_A3HE045_AL1
3SXB4.zip
fw_160418_172320_A3HE060_AL1
3SXB6.zip
fw_160418_172323_AKH7200_HUS
72602CLAR2000.zip
fw_160418_172333_AKH7400_HUS
72604CLAR4000.zip
fw_160418_172336_CFHF030_HUC
15603.zip
fw_160418_172345_CFHF045_HUC
15604.zip
fw_160418_172347_CFHF060_HUC
15606.zip
Added firmware 5507 for Toshiba

AL13SX drives.
Added firmware 350E for Hitachi King
Cobra-F drives.
Added initial 2503 firmware for HGST
Aries-K Plus drives.
498808
18 March,
2016
fw_pack_full_160309 fw_160211_115412_MGH7100_ST1
_151553.exe
000NXCLAR1000.zip
fw_160211_115518_MGH7200_ST2
000NXCLAR2000.zip
fw_160211_115539_MGH7300_ST3
000NXCLAR3000.zip
fw_160211_122349_MGH7400_ST4
000NXCLAR4000.zip
fw_160204_173900_AVH7100_STA
VSND2CLAR1000.zip
fw_160308_043136.zip
Added firmware 1002 for Seagate

Avenger drives.
Updated DriveDB to revision 4424 to
support Seagate SAS 2.5" 7.2K RPM
1TB Avenger drives.
Updated firmware to 710F for Seagate
Megalodon drives.
495494,
494420,
494243
5 February,
2016
fw_pack_full_160122 fw_151211_144817.zip
_114424.exe
fw_160119_205750_TBHA030_STT
BSND4.zip
fw_160119_205813_TBHA060_STT
BSND2.zip
fw_160119_205816_TBHA090_STT
BSND3.zip
fw_160119_205819_TBHA120_STT
BSND1CLAR1200.zip
fw_151016_164047_YJHE014_ST91
4685.zip
fw_151016_164156_YJHE030_ST93
0065.zip
Updated DriveDB revision to 4410 to

support Seagate Thunderbolt 300GB,
600GB, 900GB, 1200GB (Native SAS),
and for HGST Aries-K Plus (520n) SAS
3.5" 7.2K rpm 2/4TB drives.
Updated firmware to TS14 for Seagate
Thunderbolt 10K drives.
Updated firmware to 2516 for Seagate
YellowJacket drives.
488993,
490511,
486821,
485023
15
Table 11
Release
date
Firmware packs release history (continued)
Description
OPT
numbers
10
December,
2015
fw_pack_full_151130 fw_151021_140913_SPH0020_HUS Updated Sunset Cove Plus drives to

firmware 1C04, and Seagate Lightning
_192500.exe
MH842.zip
fw_151021_140956_SPH0040_HUS 10K drives to firmware 700D.
MM144.zip
fw_151021_140959_SPH0080_HUS
MM148.zip
fw_151104_141743_LGHA030_ST3
00MM0.zip
fw_151104_141950_LGHA060_ST6
00MM0.zip
fw_151104_142007_LGHA090_ST9
00MM0.zip
485230,
487890
16 October,
2015
_121255.exe
fw_150924_130829_CFHA030_HUC
10183.zip
fw_150924_130911_CFHA060_HUC
10186.zip
fw_150924_130920_CFHA090_HUC
10189.zip
fw_150924_130929_CFHA120_HUC
10181.zip
Updated HGST Cobra-F DriveDB

(revision 4406 includes 4402 but does
not include 4404), updated firmware
for HGST Cobra-F with capacity of
300GB, 600GB, 900GB and 1.2TB
(520bps).
477167,
481518
Updated the DriveDB revision to 4404

to enable BMS (Background Media
Scan) on Hitachi Viper-C drives.
484486
16
September, _171301.exe
2015
11 June,
2015
fw_pack_full_150603 fw_150501_153529_A3HE030_AL1 Replaces previous Firmware pack

fw_pack_full_150519_110612.exe.
_162642.exe
3SXB3.zip
fw_150501_153623_A3HE045_AL1
3SXB4.zip
fw_150501_153627_A3HE060_AL1
3SXB6.zip
fw_150603_192431.zip
N/A
25 May,
2015
fw_pack_full_150519 fw_150501_153529_A3HE030_AL1 Added new drive support for Toshiba

AL13SX 15K 300GB, 450GB, and
_110612.exe
3SXB3.zip
fw_150501_153623_A3HE045_AL1 600GB SAS drives.
3SXB4.zip
fw_150501_153627_A3HE060_AL1
3SXB6.zip
fw_150501_154629.zip
465042,
475312
16
Table 11
Release
date

OPT
numbers
Description
16 January,
2015
_135734.exe
fw_150107_210213.zip
fw_150108_161200_P4C0040_P40
0ECF4.zip
fw_150108_161316_P4C0020_P40
0ECF2.zip
fw_150108_161319_P4C0010_P40
0ECF1.zip
fw_150108_161322_P4C004I_P400
ECG4.zip
fw_150108_161324_P4C002I_P400
ECG2.zip
fw_150108_161327_P4C001I_P400
ECG1.zip
fw_150108_161329_CFHF030_HUC
15603.zip
fw_150108_161332_CFHF045_HUC
15604.zip
fw_150108_161334_CFHF060_HUC
15606.zip
Adding drive support for King Cobra-F

15K SAS 300 GB and 600 GB 2.5
drives.
Updated firmware for Micron Bear to
address response time/latency issues.
468126,
466154,
460570,
447889
15
December,
2014
fw_pack_full_141210 fw_141209_152926_VCFE030_HUS
_173547.exe
15603.zip
fw_141209_153014_VCFE045_HUS
15604.zip
fw_141209_153018_VCFE060_HUS
15606.zip
Updated firmware for Hitachi Viper-C

drives to mitigate rare case of poor
write failures on drives that have
remained idle for extended periods of
time.
466017
21
November,
2014
fw_pack_full_141118 fw_141117_221544_P4C0040_P40
_122305.exe
0ECF4.zip
fw_141117_221627_P4C0020_P40
0ECF2.zip
fw_141117_221634_P4C0010_P40
0ECF1.zip
fw_141117_221638_P4C004I_P400
ECG4.zip
fw_141117_221643_P4C002I_P400
ECG2.zip
fw_141117_221648_P4C001I_P400
ECG1.zip
fw_141117_221651_MPH7200_HU
S72402CLAR2000.zip
fw_141117_221657_MPH7300_HU
S72403CLAR3000.zip
fw_141117_221700_MPH7400_HU
S72404CLAR4000.zip
Addressed Micron Bear Assert issue,

where drives could become
unresponsive for a short period of time
because of insufficient resources for
wear leveling routines. This issue could
result in an increase in drive
replacements.
Added new drive support for Hitachi
Mars-K Plus 2TB, 3TB, and 4TB SAS
drives for Enginuity 5876
464627
17
Table 11
Release
date

OPT
numbers
Description
fw_pack_full_140918 fw_140808_141137_lgha030_st300
_180246.exe
mm0.zip
fw_140808_141151_lgha060_st600
mm0.zip
fw_140808_141205_lgha090_st900
mm0.zip
Updated firmware for Seagate Lightning

drives to address serial number
mismatch during Vault restores. The
following list shows the affected drives
and the new firmware version:
Seagate Lightning 300GB 10K,
2.5-inch SAS: 7004
2.5-inch SAS: 7004
2.5-inch SAS: 7004
460041
8
fw_pack_full_140903 N/A
September, _141025.exe
2014
Addressed a corruption issue that

prevents SymmWin from copying the
latest firmware drive code.
N/A
21 August,
2014
Updated firmware for Compass drives

to support 528BPS drives.
Updated drive firmware for Seagate
drives to address Read Look Ahead
(RLA) issue. The following list shows the
affected drives and the new firmware
version:
Seagate Compass: 2039
Eagle: EC13
Eagle RP: RC0B
Hurricane: HC0F
Lightning: 7007
Megalodon: 710A
451066
22
September
2014
18
fw_pack_full_140808 fw_140808_140811_hufe014_st31
_122723.exe
4635.zip
fw_140808_140831_hufe030_st33
0065.zip
fw_140808_140849_hufe045_st34
5085.zip
fw_140808_140904_erfa030_st330
060.zip
fw_140808_140917_erfa045_st345
080.zip
fw_140808_140926_erfa060_st360
000.zip
fw_140808_140934_egfe030_ste30
065.zip
fw_140808_140951_egfe045_ste45
085.zip
fw_140808_141002_egfe060_ste60
005.zip
fw_140808_141017_cpha090_st99
0080.zip
fw_140808_141029_cpha060_st96
0020.zip
fw_140808_141041_cpha030_st93
0060.zip
fw_140808_141054_mgh7100_st1
000nxclar1000.zip
fw_140808_141110_mgh7200_st2
000nxclar2000.zip
fw_140808_141120_mgh7300_st3
000nxclar3000.zip
fw_140808_141129_mgh7400_st4
000nxclar4000.zip
fw_140808_141137_lgha030_st300
mm0.zip
fw_140808_141151_lgha060_st600
mm0.zip
fw_140808_141205_lgha090_st900
mm0.zip
Table 11
Release
date
Description
OPT
numbers
26 June,
2014
fw_pack_full_140623 fw_140619_192328_CEHA030_HUC Updated firmware for Cobra-E drives to

support 528BPS drives.
_155652.exe
10903.zip
fw_140619_192336_CEHA060_HUC
10906.zip
fw_140619_192348_CEHA090_HUC
10909.zip
451063
6 June,
2014
_155912.exe
Updated DriveDB for Hitachi Sunset

Cove and Seagate Megalodon 1TB
drives to resolve file revision conflicts.
NOTE: For full Sunset Cove Drive
support, fix 73840 is required.
445190,
436554
21 May,
2014
_134651
Initial support for 1TB Seagate

Megalodon base drivedb.
436554
20 March,
2014
6
December,
2013
fw_140306_151152_MGH7100_ST1 Initial support for 1TB Seagate

000NXCLAR1000.zip
Megalodon drives with 7105 firmware.
435539
fw_140410_152240_RDH0010_SM1 Add support for Samsung RDX 100GB,

200GB, and 400GB drives with 33AB
62521.zip
fw_140410_152218_RDH0020_SM1 firmware.
62522.zip
fw_140410_152052_RDH0040_SM1
62524.zip
441609
fw_140515_191147_MKC7100_ST3 Updated firmware for Seagate

100C5CLAR1000.zip
Hardened Muskie 1TB and 2TB drives.
fw_140515_191257_MKC7200_ST3
200CPCLAR2000.zip
443697
Updated Seagate Yellowjacket firmware

to 2515 to address 528 format corrupt
issue on firmware download, and
updated Seagate Airwalker firmware to
260F for Mickey Cert fix.
440269
fw_140121_205426_100-886-019.z Added support for VMAX-1SE and

ip
VMAX-1 for the D15 LFE Disk Array
Enclosure (Part Number 100-886-019).
436701
fw_140127_081155_MPC7100_ST1 Updated Seagate Muskie Plus firmware

000NMCLAR1000.zip
to 23A1 for the 1TB drives and to 24A1
fw_140127_081211_MPC7200_ST2 for the 2TB drives.
000NPCLAR2000.zip
436940
fw_pack_full_140319 fw_140305_100003_YJHE014_ST91
_123927.exe
4685.zip
fw_140305_100031_YJHE030_ST93
0065.zip
fw_140313_100552_AWH7100_ST9
10006CLAR1000.zip
fw_pack_full_131205 fw_131119_100008_AWH7100_ST9 Updated drive firmware support for

Seagate Airwalker and Seagate
_134305.exe
10006CLAR1000.zip
fw_131119_100116_YJHE014_ST91 Yellowjacket Mickey Cert Fix.
4685.zip
fw_131119_100201_YJHE030_ST93
0065.zip
428896
fw_131119_095750_ALHE014_MK1 Added new firmware support for

401GR.zip
Toshiba AL12-SX drives.
fw_131119_095933_ALHE030_MK3
001GR.zip
19
Table 11
Release
date
Description
OPT
numbers
29 October,
2013
fw_pack_full_131025 fw_131016_054358_LGHA030_ST3 Added support for firmware 7004 for

Seagate Lightning 10K 300, 600, and
_100159.exe
00MM0.zip
fw_131016_054451_LGHA060_ST6 900GB drives.
00MM0.zip
fw_131016_054500_LGHA090_ST9
00MM0.zip
425193
25 October,
2013
fw_pack_full_131025 fw_131016_084302_ERFA045_ST34 Added firmware updates for Hurricane

(HC0E), Eagle (EC11), Eagle RP (RC0A),
_093759.exe
5080.zip
fw_131016_084306_ERFA060_ST36 and Ralston Peak (C200) drives.
0000.zip
fw_131016_084320_EGFE060_STE6
0005.zip
fw_131016_084325_PKF0010_HUS
SL401.zip
fw_131016_084330_PKF0020_HUS
SL402.zip
fw_131016_084334_PKF0040_HUS
SL404.zip
fw_131016_084142_HUFE014_ST3
14635.zip
fw_131016_084248_HUFE030_ST3
30065.zip
fw_131016_084253_HUFE045_ST3
45085.zip
fw_131016_084257_ERFA030_ST33
0060.zip
fw_131016_084311_EGFE030_STE3
0065.zip
fw_131016_084316_EGFE045_STE4
5085.zip
425838
7 October,
2013
_135048.exe
Added support for Airwalker and Yellow

Jacket drives to separate Directed
Offline Scan (DOS) entries from
Background Media Scan (BMS) entries
on page 15, and increased Grown Block
threshold on Yellow Jacket drives.
FW OPT:
428079
SR OPT:
424406
30 July,
2013
_141600.exe
New drive support added for Samsung

RDX.
FW OPT:
424573
SR OPT:
422589
18 July,
2013
fw_pack_full_130718 fw_130716_202110_071-000-518.z Added support to the parts file for the

ip
VMAX-V1/20k to all of the D15 LFE
_100834.exe
fw_130716_202112_071-000-553.z power supplies.
ip
fw_130716_202112_071-000-554.z
ip
FW OPT:
423967
SR OPT:
423376
9 July, 2013 fw_pack_full_130709 fw_130705_101343.zip

_134651.exe
20
Added drive support for Toshiba

AL12-SX, updated mode pages for
Compass SAS drives, and updated
Megalodon Product IDs.
FW OPT:
423445
SR OPT:
417499
Table 11
Release
date
Description
OPT
numbers
3 July, 2013 fw_pack_full_130703 fw_130703_103524_MGH7200_ST2 Added firmware 7105 to support

Seagate Megalodon 2, 3, and 4TB
_125507.exe
000NXCLAR2000.zip
fw_130703_103524_MGH7200_ST2 drives.
000NXCLAR3000.zip
fw_130703_103524_MGH7200_ST2
000NXCLAR4000.zip
FW OPT:
423356
SR OPT:
421430
24 June,
2013
24 April,
2013
fw_pack_full_130624 fw_130620_175834_071-000-554.zi
_102956.exe
p
Added DAE Power Supply support.
FW OPT:
422727
SR OPT:
422250
_101505.exe
Added 4TB SymmWin support.
FW OPT:
422576
SR OPT:
410835
fw_pack_full_130424 fw_130423_150134_MON7100_ST31 Added firmware 2102 to add BMS

_152259.exe
0003CLAR1000.zip
support for Seagate Moose.
FW OPT:
420205
SR OPT:
418820
21
Troubleshooting and getting help

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Note: To open a service request through EMC Online Support, you must have a valid
support agreement. Contact your EMC sales representative for details about obtaining a
valid support agreement or to answer any questions about your account.
Product information
For documentation, release notes, software updates, or for information about EMC
products, licensing, and services, go to EMC Online Support (registration required) at:
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EMC offers a variety of support options.
Support by Product EMC offers consolidated, product-specific information on the Web
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The Support by Product web pages offer quick links to documentation, white papers,
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provides more dynamic content, such as: presentations, discussions, relevant Customer
Support Forum entries, and a link to EMC Live Chat.
EMC Live Chat Open a Chat or instant message session with an EMC Support Engineer.
VMAX Family System Viewer Illustrates the system hardware, incrementally scalable
system configurations, and available host connectivity offered for VMAX and VMAX 3
systems. To download this standalone utility, go to EMC Online Support.
eLicensing support
To activate your entitlements and obtain your Symmetrix license files, visit the Service
Center on https://support.EMC.com, as directed on the License Authorization Code (LAC)
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For help with missing or incorrect entitlements after activation (that is, expected
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For help with any errors applying license files through Solutions Enabler, contact the EMC
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If you are missing an LAC letter, or require further instructions on activating your licenses
through EMC Online Support, contact EMC's worldwide Licensing team at
licensing@emc.com or call:
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Published April, 2016
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23

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ENGINUITY SERVICE PACK README

EMC VMAX and VMAXe Series

ReadMe revision history ............................................................................................ 2

ReadMe revision history

ReadMe revision history

ReadMe revision history

Second release of EMC Proactive Enginuity Pack ReadMe containing

Third release of EMC Proactive Enginuity Pack ReadMe containing

Update to Firmware Pack release history to include February 5th, 2016

Fourth release of EMC Proactive Enginuity Pack ReadMe containing

Update to Firmware Pack release history to include March 18th, 2016

Fifth release of EMC Proactive Enginuity Pack ReadMe containing specific

April 29, 2016

Update to Firmware Pack release history to include April 26th, 2016

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

Service Pack release history

Service Pack release history

Enginuity Service Pack revision history

Engineering Full Firmware Pack

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

Service Pack release history

Enginuity Service Pack revision history (continued)

Engineering Full Firmware Pack

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

Service Pack overview

Service Pack overview

A new Enginuity Service Pack should be treated as a superset of all previously

If a fix is removed between Enginuity Service Packs, information will be included on

If a fix is updated between Enginuity Service Packs, information will be included on

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

Fix numberNumber of the patch or fix for the problem.

Problem summaryHigh-level summary of the problem being reported.

ImpactPotential impact of the issue.

Knowledgebase article (optional)Number of a relevant EMC Knowledgebase

Additional information (optional)Any additional information about the fix, for

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

If during a director full initialization

Errors: 80EF.0C, 80DD.00

When a host accesses a track that is held

XX1F or F11F errors on Fibre Channel

Windows Offloaded Data Transfer (ODX)

When using cache partitioning, the write

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

A cluster could lose its reservation on a

This fix corrects an error in the handling of

Errors: A410, C010.

The Disk Adapter (DA) scheduler task

The Enginuity emulation keeps logging

Fix 81030 may trigger a Data

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

Enhancement for Hitachi Viper-C failure

This enhancement adds support for

Enhancement of the DDS.

Fixes required: 83527, 20014759,

Enhancement of the DDS.

In a VMware environment, this

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

This fix adds SRDF support between

Mainframe GDDR Autoswap may fail,

Errors: D233, EA33.23, E733.23.

The symaccess validate command

Enginuity Release Level 5876.286.194 Enginuity Service Pack ReadMe

The Optimizer Server Manager might fail to