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Reference Manual

PlantPAx Library of Steam Table Instructions


Version 2.0

Important User Information


Solid-state equipment has operational characteristics differing from those of electromechanical equipment. Safety
Guidelines for the Application, Installation and Maintenance of Solid State Controls (publication SGI-1.1 available from
your local Rockwell Automation sales office or online at http://www.rockwellautomation.com/literature/) describes some
important differences between solid-state equipment and hard-wired electromechanical devices. Because of this difference,
and also because of the wide variety of uses for solid-state equipment, all persons responsible for applying this equipment
must satisfy themselves that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the
use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and
requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or
liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or
software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation,
Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous environment,
which may lead to personal injury or death, property damage, or economic loss.
ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property
damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence.
SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous
voltage may be present.
BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may
reach dangerous temperatures.
IMPORTANT

Identifies information that is critical for successful application and understanding of the product.

Allen-Bradley, Rockwell Software, Rockwell Automation, RSLogix, Logix5000, FactoryTalk, PlantPAx, and TechConnect are trademarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.

Table of Contents
Preface

Library Programming Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5


Ladder Diagram Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Prescan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Accessing Revision Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 1
General Steam Table (P_Steam)

Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Functional Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Controller Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
General Steam Table Input Structure . . . . . . . . . . . . . . . . . . . . . . . . . . 10
General Steam Table Output Structure . . . . . . . . . . . . . . . . . . . . . . . . 10
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Execution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 2
Saturated Steam Pressure (P_PSat)

Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Functional Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controller Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Saturated Steam Pressure Input Structure . . . . . . . . . . . . . . . . . . . . . .
Saturated Steam Pressure Output Structure. . . . . . . . . . . . . . . . . . . . .
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Execution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13
13
14
14
14
15
15

Chapter 3
Saturated Steam Temperature
(P_TSat)

Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Functional Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controller Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Saturated Steam Temperature Input Structure . . . . . . . . . . . . . . . . . .
Saturated Steam Temperature Output Structure . . . . . . . . . . . . . . . .
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Execution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

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17
18
18
18
19
19

Table of Contents

Notes:

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Preface
The PlantPAx Library of Steam Table Instructions is an extension of the
PlantPAx Library of Process Instructions to provide steam table calculations. The
Steam Table instructions can be used to calculate enthalpy, entropy, and specific
volume for steam as well as temperature or pressure in saturated steam, in
accordance with the International Association for the Properties of Water and
Steam Industrial Formulation 1997 (IAPWS-IF97).
The Steam Table instructions can be downloaded from Knowledgebase Answer
ID 493854 at http://www.rockwellautomation.custhelp.com.
The PlantPAx Library of Steam Table Instructions is compatible with
RSLogix 5000 software, version 18 or later.

Library Programming
Considerations

PlantPAx Library Add-On Instructions can be used in Ladder Diagrams,


Function Block diagrams, or structured text languages. Select the programming
language based on the type of application you are developing.
The following programming considerations apply to the PlantPAx Library of
Steam Table Instructions.

Ladder Diagram Considerations


The controller evaluates ladder diagram instructions based on the rung condition
preceding the instruction (rung-in condition). Based on the rung-in condition
and the instruction, the controller sets the rung condition following the
instruction (rung-out condition), which affects any subsequent instruction.

If the rung-in condition to an input instruction is true, the controller evaluates


the instruction and sets the rung-out condition based on the results of the
instruction. If the instruction evaluates to true, the rung-out condition is true; if
the instruction evaluates to false, the rung-out condition is false.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Preface

IMPORTANT

The rung-in condition is reflected in the EnableIn parameter and determines


how the system performs each Steam Table Add-On Instruction. If the EnableIn
signal is true, the system performs the instructions main logic routine.
Conversely, if the EnableIn signal is false, the system performs the instructions
EnableInFalse routine.
The instructions main logic routine sets/clears the EnableOut parameter,
which then determines the rung-out condition. The EnableInFalse routine
cannot set the EnableOut parameter. If the rung-in condition is false, then the
EnableOut parameter and the rung-out condition will also be false.

Prescan
During the transition into Run mode, the controller performs a Prescan before
the first logic scan. Prescan is a special scan of all routines in the controller. The
controller scans all main routines and subroutines during Prescan, but ignores
jumps that could skip the execution of instructions. The controller executes all
FOR loops and subroutine calls. If a subroutine is called more than once, it is
executed each time it is called. The controller uses Prescan of built-in instructions
to reset non-retentive data values.
During Prescan, input values are not current and outputs are not written. The
following conditions generate Prescan:
Toggle from Program to Run mode
Automatically enter Run mode from a power-up condition
Prescan does not occur for a program when the following occurs:
Program becomes scheduled while the controller is running
Program is unscheduled when the controller enters Run mode
IMPORTANT

The Prescan performs the Steam Tables Add-On Instructions logic routine as all
false and then performs its Pre-scan routine as true.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Preface

Accessing Revision Information


Add-On Instructions in the PlantPAx Library of Logix Diagnostic Objects
can show revision history in RSLogix 5000 software and the faceplate in
FactoryTalk View software.
Component

Example

The Add-On Instruction in RSLogix 5000 software


has revision information visible when the instruction is
selected in the Controller Organizer.

The faceplate in FactoryTalk View software has revision


information visible when the pointer is paused just inside
the lower left corner of the faceplate when accessed in a
running HMI Client.

The instruction and faceplate are compatible if they have the same Major and
Minor Revision numbers. The Major Revision is the first number, before the
period. The Minor Revision is the second number, after the period and before the
hyphen or space.
Information after the hyphen or space indicates the Service Release. The
instruction and faceplate do not need to be the same Service Release to be
compatible. In the table above, the Add-On Instruction and faceplate shown are
compatible because they have the same Major.Minor (2.0).

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Preface

Additional Resources

These documents contain additional information concerning related products


from Rockwell Automation.
Resource

Description

PlantPAx Process Automation System Selection Guide,


publication PROCES-SG001

Provides information to assist with equipment


procurement for your PlantPAx system.

PlantPAx Process Automation System Reference Manual,


publication PROCES-RM001

Provides characterized recommendations for


implementing your PlantPAx system.

Logix5000 Controllers Add-On Instructions Programming


Manual, publication 1756-PM010

Provides information for designing, configuring, and


programming Add-On Instructions.

Process Add-On Instructions (P_AIn) Reference Manual,


publication SYSLIB-RM001

Provides details on the Basic Analog Input (P_AIn)


instructions for a Logix-based controller.

You can view or download publications at


http:/www.rockwellautomation.com/literature/. To order paper copies of
technical documentation, contact your local Allen-Bradley distributor or
Rockwell Automation sales representative.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Chapter

General Steam Table (P_Steam)

The P_Steam (General Steam Table) Add-On Instruction calculates the


enthalpy, entropy, and specific volume for steam (or water) at the given
pressure and temperature.
Steam properties are calculated in accordance with the International Association
for the Properties of Water and Steam Industrial Formulation 1997
(IAPWS-IF97).
The allowable input range includes temperatures from 0.0800 C
(32.01472 F) at pressures from 0.0100 MPa (0.014503.77 psia) and
temperatures from 0.02000 C (32.03632 F) at pressures from 0.050 MPa
(0.07251.885 psia).

Guidelines

Use this instruction when you have measured or calculated the temperature and
pressure of steam and you need to know the steams enthalpy, entropy, or specific
volume. (Specific volume is the inverse of density.)
Do not use this instruction in these situations:
You are working with a substance other than liquid water or vapor (steam).
You are working outside the range of validity for this instruction.

Functional Description

The steam table instructions are calculation functions only, and no HMI
components are provided. If a faceplate or graphic symbol (bar, trend, numeric
display) or alarms are required for a calculated variable, send the variable to a
P_AIn (Analog Input) instruction for display and alarming.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Chapter 1

General Steam Table (P_Steam)

This section describes the parameter references for this Add-On Instruction.

Controller Code

General Steam Table Input Structure


Input parameters include the following:
Input data elements (Inp_) are typically used to connect field inputs from
I/O modules or signals from other objects.
Configuration data elements (Cfg_) are used to set configurable
capabilities and features of the instruction.
Table 1 - P_Steam Input Parameters
Input Parameter

Data Type

Default

Description

EnableIn

BOOL

Ladder Diagram:
Set to the rung-in condition of the instruction. If the rung-in condition is true, the instruction Logic routine
executes. If the rung-in condition is false, the EnableInFalse routine executes.
Function Block or Ladder Diagram:
If false the system performs the EnableInFalse routine. If set, the instruction executes.
Structured Text:
No effect. The instruction executes.

Inp_P

REAL

14.696

Input steam pressure (absolute) (MPa or psia).

Inp_T

REAL

212

Input steam temperature (C or F).

Cfg_SI_Eng

BOOL

1 = English units (psia, F, BTU, ft3, lbm).


0 = SI units (MPa, C, kJ, m3, kg).

General Steam Table Output Structure


Output parameters include the following:
Output data elements (Out_) are the primary outputs of the instruction,
typically used by hardware output modules; however, they can be used by
other application logic.
Status data elements (Sts_) are bit outputs of the instruction for use by the
HMI. Status bits can also be used by other application logic.
Table 2 - P_Steam Output Parameters
Output Parameter

Data Type

Description

EnableOut

BOOL

Enable output: System defined parameter.

Out_Region

DINT

1=Liquid
2=Superheated
3=Supercritical
4=Saturated
5=HighTemp

Out_Enthalpy

REAL

Enthalpy (kJ/kg or BTU/lbm).

10

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

General Steam Table (P_Steam)

Chapter 1

Table 2 - P_Steam Output Parameters


Output Parameter

Data Type

Description

Out_Entropy

REAL

Entropy (kJ/kg K or BTU/lbm F).

Out_Volume

REAL

Specific volume (m3/kg or ft3/lbm).

Sts_InpErr

BOOL

Error: Input pressure/temperature is outside of calculation range.

Operations

The P_Steam Add-On Instruction only performs calculations and does not have
any modes or alarms.
To provide High-High, High, Low and/or Low-Low threshold alarms for any of
the variables (volumetric flow or differential pressure, temperature, pressure or
the calculated flow at standard conditions), use a P_AIn Input instruction for
each such variable.
Refer to the Process Add-On Instructions and graphics: Basic Analog Input
(P_AIn) Reference Manual, publication SYSLIB-RM001, for more information.

Execution
The following table explains the handling of instruction execution conditions.
Condition

Description

EnableIn False (false rung)

No EnableInFalse logic is provided. The instruction


maintains its last state when EnableIn is false.

Powerup (prescan, first scan)

No Prescan or First Scan logic is provided. The P_Steam


instruction simply performs its calculation every scan
when EnableIn is true.

Postscan

No SFC Postscan logic is provided.

Refer to the Logix5000 Controllers Add-On Instructions Programming Manual,


publication 1756-PM010, for more information.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

11

Chapter 1

General Steam Table (P_Steam)

Notes:

12

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Chapter

Saturated Steam Pressure (P_PSat)

This instruction calculates the Absolute Pressure (in MPa or psia) of Saturated
Steam given the temperature (in degrees Celsius or Fehrenheit). This instruction
also reports the enthalpy, entropy, and specific volume for liquid and (saturated)
vapor at the given temperature.
Saturation curve and properties are calculated in accordance with the
International Association for the Properties of Water and Steam Industrial
Formulation 1997 (IAPWS-IF97).
The allowable input temperature range is from 0.0373.946 C
(32.0705.1028 F) and pressures from 0.00061121322.064 MPa
(0.088648933200.1118 psia).

Guidelines

Use this instruction when you have measured or calculated the temperature of
steam and you need to know the corresponding pressure of saturated steam. This
instruction also provides the enthalpy, entropy, and specific volume of liquid
water and of saturated steam vapor at the given temperature.
Do not use this instruction in these situations:
You are working with a substance other than liquid water or vapor (steam).
You are working outside the range of validity for this instruction.

Functional Description

The P_PSat instruction is a calculation function only, and no HMI


components are provided. If a faceplate or graphic symbol (bar, trend, numeric
display) or alarms are required for a calculated variable, send the variable to a
P_AIn (Analog Input) instruction for display and alarming.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

13

Chapter 2

Saturated Steam Pressure (P_PSat)

This section describes the parameter references for this Add-On Instruction.

Controller Code

Saturated Steam Pressure Input Structure


Input parameters include the following:
Input data elements (Inp_) are typically used to connect field inputs from
I/O modules or signals from other objects.
Configuration data elements (Cfg_) are used to set configurable
capabilities and features of the instruction.
Table 3 - P_PSat Input Parameters
Input Parameter

Data Type

Default

Description

EnableIn

BOOL

Ladder Diagram:
Set to the rung-in condition of the instruction.
Function Block or Ladder Diagram:
If false the system performs the EnableInFalse routine. If set, the instruction executes.
Structured Text:
No effect. The instruction executes.

Inp_T

REAL

212

Input steam temperature (C or F).

Cfg_SI_Eng

BOOL

1 = English units (psia, F, BTU, ft3, lbm).


0 = SI units (MPa, C, kJ, m3, kg).

Saturated Steam Pressure Output Structure


Output parameters include the following:
Output data elements (Out_) are the primary outputs of the instruction,
typically used by hardware output modules; however, they can be used by
other application logic.
Status data elements (Sts_) are bit outputs of the instruction for use by the
HMI. Status bits also can be used by other application logic.
Table 4 - P_PSat Output Parameters
Output Parameter

Data Type

Description

EnableOut

BOOL

Enable Output: system defined parameter.

Out_PSat

REAL

Calculated saturated steam pressure (absolute) (MPa or psia).

Out_Enthalpy_L

REAL

Liquid enthalpy (kJ/kg or BTU/lbm).

Out_Enthalpy_V

REAL

Vapor enthalpy (kJ/kg or BTU/lbm).

Out_Entropy_L

REAL

Liquid entropy (kJ/kg K or BTU/lbm F).

Out_Entropy_V

REAL

Vapor entropy (kJ/kg K or BTU/lbm F).

Out_Volume_L

REAL

Liquid specific volume (M3/kg pr ft3/lbm)

Out_Volume_V

REAL

Vapor specific volume (m3/kg or ft3/lbm)

Sts_InpErr

BOOL

Error: Input temperature is outside of calculation rang.

14

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Saturated Steam Pressure (P_PSat)

Operations

Chapter 2

The P_PSat Add-On Instruction only performs calculations and does not have
any modes or alarms.
To provide High-High, High, Low and/or Low-Low threshold alarms for any of
the variables (volumetric flow or differential pressure, temperature, pressure or
the calculated flow at standard conditions), use a P_AIn Input instruction for
each such variable.
Refer to the Process Add-On Instructions and Graphics: Basic Analog Input
(P_AIn) Reference Manual, publication SYSLIB-RM001, for more information.

Execution
The following table explains the handling of instruction execution conditions.
Condition

Description

EnableIn False (false rung)

No EnableInFalse logic is provided. The instruction


maintains its last state when EnableIn is false.

Powerup (prescan, first scan)

No Pre-scan or First Scan logic is provided. The P_PSat


instruction simply performs its calculation every scan
when EnableIn is true.

Postscan

No SFC Postscan logic is provided.

Refer to the Logix5000 Controllers Add-On Instructions Programming Manual,


publication 1756-PM010, for more information.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

15

Chapter 2

Saturated Steam Pressure (P_PSat)

Notes:

16

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Chapter

Saturated Steam Temperature (P_TSat)

This instruction calculates the temperature (in degrees Celsius or Fehrenheit) of


saturated steam given the absolute pressure (in MPa or psia). This instruction
also reports the enthalpy, entropy, and specific volume for liquid and (saturated)
vapor at the given pressure.
Saturation curve and properties are calculated in accordance with the
International Association for the Properties of Water and Steam Industry
Formulation 1977 (IAPWS-IF97).
The allowable input pressures range is from 0.00061121322.064 MPa or
0.088648933200.1118 psia and temperatures from 0.0373.946 C
(32.0705.1028 F).

Guidelines

Use this instruction when you have measured or calculated the pressure of steam
and you need to know the corresponding temperature of saturated steam. This
instruction also provides the enthalpy, entropy, and specific volume of liquid
water and of saturated steam vapor at the given pressure.
Do not use this instruction in these situations:
You are working with a substance other than liquid water or vapor (steam).
You are working outside the range of validity for this instruction.

Functional Description

The P_TSat instruction is a calculation function only, and no HMI


components are provided. If you need a faceplate and/or alarms, send the
calculated flow at standard conditions to a P_AIn (Analog Input) instruction
for alarming and display.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

17

Chapter 3

Saturated Steam Temperature (P_TSat)

This section describes the parameter references for this Add-On Instruction.

Controller Code

Saturated Steam Temperature Input Structure


Input parameters include the following:
Input data elements (Inp_) are typically used to connect field inputs from
I/O modules or signals from other objects.
Configuration data elements (Cfg_) are used to set configurable
capabilities and features of the instruction.
Table 5 - P_TSat Input Parameters
Input Parameter

Data Type

Default

Description

EnableIn

BOOL

Ladder Diagram:
Set to the rung-in condition of the instruction.
Function Block or Ladder Diagram:
If false the system performs the EnableInFalse routine. If set, the instruction executes.
Structured Text:
No effect. The instruction executes.

Inp_P

REAL

14.696

Input steam pressure (absolute) (MPa or psia).

Cfg_SI_Eng

BOOL

1 = English units (psia, F, BTU, ft3, lbm).


0 = SI units (MPa, C, kJ, m3, kg).

Saturated Steam Temperature Output Structure


Output parameters include the following:
Output data elements (Out_) are the primary outputs of the instruction,
typically used by hardware output modules; however, they can be used by
other application logic.
Status data elements (Sts_) are bit outputs of the instruction for use by the
HMI. Status bits also can be used by other application logic.
Table 6 - P_TSat Output Parameters
Output Parameter

Data Type

Description

EnableOut

BOOL

Enable Output: system defined parameter.

Out_TSat

REAL

Calculated saturated steam temperature (C or F)

Out_Enthalpy_L

REAL

Liquid enthalpy (kJ/kg or BTU/lbm).

Out_Enthalpy_V

REAL

Vapor enthalpy (kJ/kg or BTU/lbm).

Out_Entropy_L

REAL

Liquid entropy (kJ/kg K or BTU/lbm F).

Out_Entropy_V

REAL

Vapor entropy (kJ/kg K or BTU/lbm F).

Out_Volume_L

REAL

Liquid specific volume (m3/kg or ft3/lbm).

Out_Volume_V

REAL

Vapor specific volume (m3/kg or ft3/lbm).

Sts_InpErr

BOOL

Error: Input pressure is outside of calculation range.

18

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Saturated Steam Temperature (P_TSat)

Operations

Chapter 3

The P_TSat Add-On Instruction only performs calculations and does not have
any modes or alarms.
To provide High-High, High, Low and/or Low-Low threshold alarms for any of
the variables (volumetric flow or differential pressure, temperature, pressure or
the calculated flow at standard conditions), use a P_AIn Input instruction for
each such variable.
Refer to the Process Add-On Instructions and Graphics: Basic Analog Input
(P_AIn) Reference Manual, publication SYSLIB-RM001, for more information.

Execution
The following table explains the handling of instruction execution conditions.
Condition

Description

EnableIn False (false rung)

No EnableInFalse logic is provided. The instruction


maintains its last state when EnableIn is false.

Powerup (prescan, first scan)

No Pre-scan or First Scan logic is provided. The P_TSat


instruction simply performs its calculation every scan
when EnableIn is true.

Postscan

No SFC Postscan logic is provided.

Refer to the Logix5000 Controllers Add-On Instructions Programming Manual,


publication 1756-PM010, for more information.

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

19

Chapter 3

Saturated Steam Temperature (P_TSat)

Notes:

20

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Saturated Steam Temperature (P_TSat)

Chapter 3

Notes:

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

21

Chapter 3

Saturated Steam Temperature (P_TSat)

Notes:

22

Rockwell Automation Publication PROCES-RM004A-EN-P - October 2012

Rockwell Automation Support


Rockwell Automation provides technical information on the Web to assist you in using its products.
At http://www.rockwellautomation.com/support, you can find technical manuals, technical and application notes, sample
code and links to software service packs, and a MySupport feature that you can customize to make the best use of these
tools. You can also visit our Knowledgebase at http://www.rockwellautomation.com/knowledgebase for FAQs, technical
information, support chat and forums, software updates, and to sign up for product notification updates.
For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer
TechConnectSM support programs. For more information, contact your local distributor or Rockwell Automation
representative, or visit http://www.rockwellautomation.com/support/.

Installation Assistance
If you experience a problem within the first 24 hours of installation, review the information that is contained in this
manual. You can contact Customer Support for initial help in getting your product up and running.
United States or Canada

1.440.646.3434

Outside United States or Canada

Use the Worldwide Locator at http://www.rockwellautomation.com/support/americas/phone_en.html, or contact your local Rockwell


Automation representative.

New Product Satisfaction Return


Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the
manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.
United States

Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to your
distributor to complete the return process.

Outside United States

Please contact your local Rockwell Automation representative for the return procedure.

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