Shivani Singhal

Email : shivani.singhal@in.ibm.com Ph : 9718369255

Total 11+ years of IT experience
Salesforce Certified Administrator , Salesforce Certified Platform App Builder along with 45+ trailhead
badges
Extensive experience in System analysis, design and development of Java/J2EE based enterprise
applications.
Strong Salesforce Development skills including Apex, VisualForce, Trigger, Apex Batch Jobs, Security Sharing Model,
Validation Rules and Workflow Rules, Data Loader.
Extensively worked in Software Development Life Cycle, Agile and Scrum Methodologies.
Excellent communication and interpersonal skills with strong ability in driving work force towards accomplishment of
business and individual goals.
Adept in end-to-end development of software products from requirement analysis to system study, designing, coding
testing, debugging, documentation and implementation.
Quick learner and ability to work on varied technologies simultaneously.

Experience Profile
Technical Team Lead, IBM India Pvt Ltd.
Senior Software Engineer, Fiserv India Pvt Ltd.
Assistant System Engineer, Tata Consultancy Services Ltd.
S/W Engineer, The Energy and Resources Institute (TERI)

July10-Till Date
Nov 08 July10
Oct 06 Nov 08
Jul 05 Sep 06

Educational Qualification
Year

Qualification

2006

Master of Technology(M.Tech)
Bachelor of Information
Technology

2004

Percentage

Position

Banasthali Vidyapith, Rajasthan

74.9

Top 10

SGGSCC, Delhi University

75.0

Top 10

88.8

Topper

81.0

Top 20

Institution

2000

Higher Secondary (CBSE)

1998

Secondary (CBSE)

Rukmini Devi Public

School, Delhi
Rukmini Devi Public
School, Delhi

Major Achievements at IBM

PBC Rating of 1 for two consecutive years.

Received Deep Skill Adder 2015 Award
Received multiple appreciations from client.
Received multiple awards for good performance like Eminence & Excellence, Managers Choice Award.
Idea selected at Techathon 2013 event for development.
Poster selected in G&E Sharenet 2014

Major Academic Achievements

96.74 percentile, All India Rank 1125, GATE 2004

University Topper, Semester III, BIT, Delhi University
Scholastic scholarships throughout academic life (all 4 semesters M. Tech, all 8 semesters in BIT).
Amongst Top 0.1 percent, AISSE. Awarded the prestigious Certificate of Merit.
Rank Holder, MATHEMATICS TALENT TEST, NCR.

Certifications and Trainings

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Salesforce Trailhead (45+ badges)
SCJP certified with 94%.
IBM Bluemix Intermediate Level training
IBM SOA Certified
Oracle Certified Associate on application developer Track (OCA) with 92%

Core Competencies

Database:
Oracle 8i/9i, DB2
Products: SQL*Plus, TOAD, PL/SQL developer ,Eclipse, Clear case, Websphere, Maven
Languages: Salesforce, Apex, VisualForce, Java/J2EE, JUnit, AJAX, JPA, PHP, SQL, PL/SQL

Organizational Experience

IBM India

Duration : (July 2010 Till Date)

Project Details: VISTA-AMS

VISTA is the IT solution to Swiss Social security Program. VISTA translates the social security and insurance needs of
Swiss government into a service oriented framework which provides a intuitive interface to all the end users with
different roles. The Vista application supports 20 sub-applications in 4 languages spread across 18 cantons having
different requirements. VISTA-AMS is the support and maintenance project for Vista. I am working as a technical lead /
SPOC for multiple (7 out of 20) VISTA applications, which covers planning, development and incident management.
In addition to this, I have developed a new add-on application "CM Master Database" to provide web-based
management of codes needed by VISTA application. This web based tool automates the manual management of codes,
which used to be done through excel sheets. I was involved in all the phases of this application beginning from initial
requirement till the production roll-out and was handling the application single-handedly from offshore.
Responsibilities:
Monitoring and planning the incidents coming for my applications, and ensuring the desired SLAs are
met.

Scope refinement, planning changes based on priority and severity.

Feasibility study, impact analysis and effort estimation of new Business Requirements.

Coordination with onsite counterparts.

Developing use cases and business rules for new requirements.

Development work using JAVA/J2EE.

Unit testing using Junits.

Code review of other team members.

Maintenance of CM Master Database Application

Involved in POCs undertaken at project level

Role: Technical Team Lead

Fiserv India Pvt Ltd.

Duration : (Nov 2008 July 2010)

Project Details:
Fiserv product, Acumen is a complete account processing solution available for large, forward-thinking credit unions as
part of banking solution .Along with this it provides credit union leaders with the timely, accurate information they need to
make informed business decisions with keen judgment and superior insight.

Acumen is built using Internet technologies like Java and AJAX. It is the first account processing solution to feature a
ubiquitous browser interface for both front-end and back-office applications, providing superior ease-of-use, while its
360-degree member views support enhanced service. Acumen will replace the legacy data processing system,
eliminating a lot of manual processes, improving accuracy and reducing the risk of errors.
Acumen is completely, 100% browser-based with the same browser interface for both front-end and back-office
applications enabling staff to become proficient using the teller, lending, member services, and back-office applications.
Acumen also offers multi-lingual and multi-currency capabilities and ensures business continuity through near real-time
disaster recovery capabilities.

Responsibilities:
Development work using PL/SQL, JAVA/J2EE to implement new fuctionality.

Feasibility and Impact analysis of new Business Requirements.

Reviewing the configuration/Developed code by other team members.

Testing the developed code using Junit.

Fixing production Issues.

Assignment of work to Team members.

Monitoring & planning the Change Requests for timely completion.

Role: Sr. Software Engineer

Tata Consultancy Services Ltd.

Duration: (Oct 2006 Nov 2008)

Client: British Telecom

British Telecom(BT) Broadcast Services is the number one provider of advanced technology, management
and distribution solutions for the broadcast and multimedia industries. As traditional analogue broadcasting evolves to
digital multimedia across a wide variety of platforms and architectures, BT Broadcast Services delivers the breadth and
depth of added value services that the content industry needs for this new and converged environment.
Project Details:
Implemented "Fair Usage Policy" and "Traffic Shaping" for British Telecom. As part of this project, monthly usage of
customers was monitored and the speed available to very heavy users (typically less than 1 per cent of all customers)
was reduced during a given month to ensure that the service received by other customers is not impacted through
extremely heavy usage by a minority of people.
Traffic shaping was implemented at 2 levels:
Usage Based shaping, which manages bandwidth of high usage customers during peak hours.
Priority based shaping, which drops lower priority traffic (like emails) for higher priority packets (like VoIP)
To implement this, a number of batch applications and reporting tools were developed in JAVA to monitor and manage
the customer's usage. The application monitors the daily broadband usage of customers and filters heavy users based
on business rules specified in an XML file. The XML file contains threshold values and the actions to be taken on
customers breaching the corresponding threshold usage limits. It creates a "Usage Management" capability by
manipulating the network attributes of a line by applying rate limited profiles based on the customer's usage pattern. In
addition to this, multiple APIs were developed which were exposed as web services to enable users and helpdesk
agents to view their monthly usage and rate limiting (if any) applied on their line.
Responsibilities:
Requirement gathering and Customer interaction

Feasibility Study

High Level Design and database development

Development and Testing

Role: Software Engineer

TERI

Duration: (July 2005 September 2006)

Project Details:
1. Website for e-magazine: A website for TERI's e-magazine (http://teriin.org/terragreen/) was developed using an
Open source content management system 'Joomla'. The use of content management system in this website enabled
the non-technical users to publish content directly on the website without having any knowledge of HTML.
2. Content Management System: Content management system is a web based system for enabling multiple users to
publish content on the website. It manages multiple user profiles and grants different permissions to different users
based on the profile. Thus it creates a multi-level chain for document publishing in which the website content can be
submitted and approved by different users. The content management sytem was developed by customizing the Open
Source Content Management system 'Xaraya'
Responsibilities:
Customizing the open source system to meet the requirements and creating a framework through which
the non-technical users can create HTML pages and publish them under different setions of the website
easily

Exploring the different content management systems available and examining their suitability with regard
to the requirements

Customizing and enhancing the functionality of chosen system(Xaraya) to meet the requirements

Role: Software Engineer

Personal Details
Nationality

: Indian

Language

: Hindi, English

DOB

: 14-Mar-1983

Strength

: Diligence, Confident, Smart Worker, Positive attitude Constant learner.

Passport Number

: Z3045842

VISA status

: Valid Finland Work Permit

DECLARATION:
I hereby declare that above mentioned information is true to the best of my knowledge & beliefs.
Date :
Place :
(Shivani Singhal )