BRANDON ROCKWELL

430 Grove St.Apt1,Watertown, NY13601

Cell: (315) 405-2142
bjrockwell1230@gmail.com

SUMMARY
Accomplished and results-oriented customer relations expert and data reporting analyst who consistently meets
deadlines and increases company revenue. Highly skilled at increasing productivity through detailed data analysis and
reporting consumer trends.

HIGHLIGHTS
Businessprocessimprovement
Client relations specialist
Spreadsheet management
Superior research skills

Complexproblemsolving
Sales and marketing
Microsoft Office proficiency
Self-motivated professional

SKILLS
Expertin MS Excelfunctionality
Data analysis and Statistical software: MATLAB, LINDO, SAS, Strata
Superior written and oral communication skills
Enthusiastic people person
Quick learner and effective teacher
Exceptional organization skills

ACCOMPLISHMENTS
ExceededAccount Representative goals by 70% on a monthly basis, which led to promotion to Regional Sales
Account Manager within 3 months.
Managed a successful sales team of 6 members who consistently exceeded sales goals by 45% each month.
Executed Institutional Review Board (IRB) certified psychological study documenting statistically significant
results; utilizing established scientific research methods/ procedures approved byAmerican Psychological
Association (APA).
Awarded SMARTgrant for excellence in Mathematics four semesters consecutively.
Graduated Magna Cum Laude with distinction for being inducted into all three national honor societies related to
personal fields of study.

EXPERIENCE
NEW YORK AIR
BRAKE
Watertown, NY

10/2014 to Current

Freight Control Assembly & Test (Production)

Actively suggested operational improvements to enhance quality,improve production times and reduce costs.
Helped achieve company goals by supporting production workers.
Inspected finished products for quality and adherence to customer specifications.
Monitored the production processes and adjusted schedules.
Planned and laid out work to meet production and schedule requirements.
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Worked with managers to implement the company's policies and goals.
Troubleshootedproblemswith equipment,devicesorproducts.
Analyzed and interpreted blueprints, data and manuals to determine precise specifications.
Inspected, tested and measured materials, products and installations to spec.
Recommended corrective actions to minimize rate of product defects.
Handled, measured and mixed chemicals following prescribed methods and testing requirements.
REGAL MARKETING
SOLUTIONS
Watertown, NY

01/2014 to 09/2014

Account Manager
Negotiated details of contracts and payments and prepared sales contracts and order forms.

Estimated and quoted prices, credit and

contract terms, warranties and delivery dates.
Established 120 new accounts in only 3
months through successful client
development.
Trained salesteamson educationalproductsat
seminars andspecialevents.
Ranked in top 1% of sales representatives out
of hundreds of offices based in US within a
month employed.
Led sales calls with team members to
establish sales and customer retention goals.
Answered customers' questions about
products prices, availability,
05/2013 to 12/2013
uses and credit terms.
Generated monthly andannualsalesreports..
Created and directed salesteam training and
developmentprograms.
Resolved customer complaints by
exchanging merchandise, refunding money
and adjusting bills.
Maintained friendly and professional
customer interactions.
Trainedinnegotiationsandtime management.
07/2012 to 04/2013

A. REDDIX & ASSOCIATES,

INC
Norfolk, VA
Associate - Project Management
Delivered status reports to stakeholders for budgeting and planning purposes.
Facilitated web based seminar (webinar) events in
order to educate, train, and integrate stakeholder operations
with the health care reforms outlined in the Patient Protection and Affordable Care Act (PPACA).
Arranged data categorically using MS Excel to develop charts to illustrate data tendencies graphically.
Authored executive summary reports derived from excel data trends for US Department of Health & Human
Services (client) as well as for practical use in future managerial decisions.
Developed slideshows and other forms of media to present project progress to the executive team.
STREAM GLOBAL SERVICES, INC
Watertown, NY
Senior Support Representative ~ John Hancock Life Insurance Co.
Productively serviced existing life insurance policies by answering customer inquiries, filing claims and
designating work orders to appropriate departments.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Managed customer calls with effective efficiency in a complex, fast-paced challenging call center environment.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Assisted in oversight of call center employees to ensure customer satisfaction goals were consistently met.

EDUCATION
BACHELOR OFARTS: APPLIED MATHEMATICS FOR BUSINESS FINANCE AND RISK MANAGEMENT
INSURANCE
University of North Carolina, Charlotte, NC

2011

2010

Applied Mathematics for Business Finance and Risk Management Insurance StatisticalAnalysis,Accounting and
Economicscoursework
BACHELOR OF SCIENCE:
MATHEMATICS & PSYCHOLOGY;
ACTUARIAL SCIENCE MINOR
University Of North Carolina, Charlotte, NC