MANAGEMENT 405 Online, FALL 2016

Professor: Ronald Purser

Phone: 415-338-2380
Email: mgmt405@sfsu.edu
Office Hours (by advance appointment):
Thursdays: Online 11:00--1:00 pm
(Skype: rpurser1)
Thursdays: In person BUS 349 3:005:00 pm
Teaching Assistant: Michael Gothman,
gothamsfsu@gmail.com
Teaching Assistant:
Note: The best way to contact me is via mgmt405@sfsu.edu email. I will not respond to
emails that dont have the course name and semester in the subject heading. Example: MGMT
405: FALL 2016
This is a fully online course; there are no class meetings.
iLearn login: https://iLearn.sfsu.edu
COURSE OVERVIEW
MGMT 405 is an introductory course that focuses on a variety of key topics to understand the
fundamentals of management and organization behavior. Since almost all of you will be working in
an organization, the more that you understand key factors that increase an organization's
effectiveness, the more successful you should be during your career. Although most of you may not
be working in a managerial role, you will be working for a variety of managers throughout your
career. The more that you understand the world of work from a managerial perspective, the better
your working relationship should be with your manager. A working relationship with your manager
should enhance your job and career success. For those of you who will be working in a managerial
role, this course will provide you with a comprehensive overview of key factors related to
performing effectively as a manager.
The key theme of the course is the challenges that managers and organizations will encounter
during the 21st century. Topics include the study of key management functions; namely, planning,
organizing, leading, and controlling. A variety of important behavioral areas that we focus on
include communicating, motivation, and teamwork. Other key topics include ethics and social
responsibility, decision making, and human resources.

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EXPECTED LEARNING OUTCOMES:

1. To understand characteristics of effective organizations and the challenges they will encounter
during the 21st century.
2. To understand actions and factors related to effectively performing key managerial functions.
3. To understand a variety of behavioral factors related to effective managerial, organizational,
and employee performance.
4. To apply concepts related to managerial, organizational, and employee performance in a
variety of settings and situations.
REQUIRED COURSE MATERIALS
The course materials can only be purchased directly though the links within iLearn.
Follow the instructions within iLearn for purchasing and registering for the
McGraw Hill Connect ($99) using the LearnSmart text Contemporary
Management, 9 t h Edition, Jones & George. There is a two--week grace period for
purchasing the software. Deadline is SEPTEMBER XX, 2016.
McGraw Hill Connect $99.00 (Required): Nothing else comes with the purchase. There are
no physical books.
Jones & George, Contemporary Management, 9 th Edition (Required): An electronic
version is included and is accessed utilizing L e a r n S m a r t / C o n n e c t .
Each student m u s t have their own individual copy of; you may not use a friends copy
from a previous semester, should not purchase a used copy or plan on sharing a copy with a
another student.
If you do not purchase the course materials in a timely manner you will not be able to complete
the assignments by their deadlines. Please plan accordingly. Students are required to have a
SFSU
email account for this course.
SFSU ONLINE COURSES
In an Online Class, students attend all class sessions in an online environment.
Technology is primarily used to create a substitute for an entire course experience,
and to communicate with the instructor inside and outside of office hours. 1
This is a fully online course. It is the responsibility of each student to make sure that they have
the appropriate computer resources in working order and / or available to complete the
coursework within the stated time limits.
Each student is expected to have basic computer and Internet skills before registering for
this course or be willing to able to obtain these skills through self--study.

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Students are expected to work independently in resolving issues / solving problems by reading
and working through the course materials and documents on their own.
Students are expected to read / review the syllabus, course materials and documents before
asking questions via e-mail. If a topic has already been covered, there is no need for the
instructor to repeat the answer for your convenience or because you do not wish to take the time
to review the course materials.
All assignments and quizzes have been scheduled for the entire semester, please take the time
to review the scheduled coursework and make any necessary alterations to your personal
schedule to ensure that you can meet these deadlines. It is the responsibility of the individual
student to make sure that they are able to complete assignments and quizzes during the
scheduled dates / times. Extensions are not given for any reason.
Grading for the course is automated and the instructor will be unable to provide more
detailed feedback to each student other than what is already provided.
It is the responsibility of each student to make sure that all assignments and tests are
properly completed and submitted in a timely manner. Failure to do so will result in the
student not receiving credit for the assignment(s).
Online courses are typically a good choice for students that have the ability to
manage their time effectively, work independently, follow a schedule and display the
ability to apply critical thinking skills in arriving at solutions on their own.
Online courses are typically not a good idea for students that do not possess these
traits, have lots of questions, require a lot of hand holding and desire personalized
attention / feedback from the instructor. For these students, a traditional class may be a
better fit for your learning style.
ACADEMIC INTEGRITY AND STUDENT CONDUCT
Academic integrity is the pursuit of scholarly activity free from fraud or deception and is an
educational objective. Academic dishonesty includes, but is not limited to: cheating,
plagiarizing, fabricating information or citations, facilitating acts of academic dishonesty by
others, having unauthorized possession of examinations, submitting work of another person,
providing your work to another student, submitting work previously used without informing the
instructor or tampering with the academic work of other students.
Any student, who displays inappropriate conduct, including cheating and plagiarism, may be
subject to disciplinary action as provided in Title 5, California Code of Regulations. Any student
may be expelled, suspended, placed on probation, or given a lesser sanction for discipline
problems. The Student Conduct Officer, housed in the Dean of Students Office, is responsible for
administering the Student Disciplinary Procedures for the California State University and
should be contacted for further information.2
If the instructor determines that you have violated the student code of conduct, all parties
involved will be referred to the SFSU Student Conduct Office for resolution and will receive a
0 for that particular assignment. There will be no exceptions to this policy.

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COMPUTER REQUIREMENTS:
To be successful in this course, it is absolutely necessary for you to have access to a
working computer with a reliable high--speed internet connection. You will need access to
outside websites such as YouTube to view some of the videos.
You must have functioning sound to listen to the lectures and the most up--to--date
version of QuickTime media player: download: http://www.apple.com/quicktime/download/
As well, you must use Firefox to be able to view all the videos in iLearn Internet Explorer will
not reliably show them. You can download Firefox for free at: http://www.mozilla.com/en--
US/firefox/
If you do not have access to a computer with all of the required tools, there are computer labs
in the J. Paul Leonard Library. You are responsible for setting aside time each week to use a
functional
computer with a reliable Internet connection. The instructor is not responsible for connection
or technical problems that the student experiences.
McGraw Hills LearnSmart/Connect requires purchase of an access code, an Internet connection
and a browser. It requires that JavaScript be enabled on your system to access the material
on the site. Additionally, pop-ups should be allowed on the computer to fully access the
material. LearnSmart/Connect will run on a either a PC or a Macintosh and functions with most
browsers.
AMERICANS WITH DISABILITIES ACT (ADA):
Please notify me at the beginning of the semester if you are registered with the Disabilities
Resources Center so that reasonable efforts can be made for accommodations. You will need
to provide a letter from DPRC stating your accommodation(s).
The Disabilities Programs and Resources Center is located in the Student Services Building,
room
110. Telephone: (415) 338--2472 (voice/TTY) E--mail:
dprc@sfsu.edu. The direct link to the DPRC:
http://www.sfsu.edu/~dprc/student.html.
ADDING & WITHDRAWING
Students must enroll in classes during the second week of the semester (by September 2nd,
2016). You will not be permitted to add the course later even if you have taken all quizzes and
otherwise completed all course requirements.
If you wish to add the class and are not on the official wait list, please send the instructor an
email. An add permit number will be emailed to your SFSU email account after you furnish proof
that you have completed the course prerequisites.
If you are emailed an add permit number, you will need to use it within 48 hours. If you
fail to register for the class within this period of time, the instructor will assume that you have
decided to not take the class and another student will be added in your place. You will be

Page 4 of 19

administratively dropped from the class if you attempt to register using the permit number that was
emailed to you. If the Registrar/Bursar drops you from the course due to late payments of tuition
and fees, the instructor has no obligation to add you back into the class after September 2, 2016.
If a student has problems registering for the class, it is the students responsibility to resolve them
in a timely manner. Exceptions and extensions on assignments will not be granted.
University policy is that withdrawals are permitted only for serious and compelling reasons.
In addition, the College of Business policy prohibits students from withdrawing from the same
course more than once for any reason.
It is the responsibility of the student to change to the Credit / No Credit option by the correct
date (by October 19th, 2016), withdraw without penalty within the first two weeks (by
September 14th, 2016) or to withdraw from the course within the twelve weeks of the semester
(by November 22, 2016). Do not depend on the instructor to do it for you.
KEEP YOUR EMAILS UP TO DATE
You are responsible for making sure that your correct email address is attached to your
iLearn user name, both at the beginning of the semester and if you change your e--mail
address.
You are expected to check email frequently. This is an online class and it is one of the
primary means of communication.
I contact students to notify them of errors or deadlines; you will not receive these notices if
your email address is not current. To have your SFSU email forwarded to another email account,
log into MySFSU ( http://www.sfsu.edu/student ) and click the Email Options button at the top.
COURSE ACCESS
The class will be taught using
CONNECT accessible from
iLearn when you register for
functions performed using the
online discussion forums.

the iLearn website (ilearn.sfsu.edu) and the McGraw Hill

within the iLearn site. You are automatically enrolled in
the course, usually within 24 hours. There will be several
site: announcements, assignments, lectures, grade book, and

VERY IMPORTANT: It is YOUR responsibility to regularly access the iLearn website

and to check it to stay current with the class and assignments.
You should make it a habit to check daily for announcements in the course using iLearn
(ilearn.sfsu.edu). All official course announcements will be made on the iLearn site.
This will include any changes to the schedule or clarifications of class--related issues. It is
critically important to check your exam grades and points for completing assignments regularly.
To be fair to all, I do not make individual exceptions KNOW THE SYLLABUS WELL and
refer to it as your first source for solving all questionsespecially the EXAM schedule!

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CHAPTER POWER POINT SLIDES

To help your assimilation of the chapter material, be sure to review the PowerPoint Slides for
each chapter.
The slides are available in iLearn. Simply click on the link for each chapter during the week
assigned. Slides are also available in McGraw Hill Connect under the tab My Library.
GRADING:
Exams 40.00%
Forums 20.00%
LearnSmart Assignments 40.00%
Exams will count 40.00% towards your final grade. Participation on the Forums/Discussion
Board will count for 20.00% and LearnSmart assignments will count for 40.00%.
If there is an issue with your grades, you must contact the instructor or teaching assistant within
7 days. After that time, grades are not subject to review.
FINAL GRADING SCHEME:
To determine your final grade, go to the iLearn Grade book. Grades will be distributed as follows:

93.00--100

90.00--92.99

A-

87.00--89.99

B+

83.00--86.99

80.00--82.99

B-

77.00--79.99

C+

73.00--76.99

70.00--72.99

C-

67.00--69.99

D+

63.00--66.99

60.00--62.99

D-

Below 60.00

F
Page 6 of 19

DISCUSSION BOARD EXPECTACTIONS

There are a total of 5 forums during the course of the semester: 1) the Student
Introduction, 2) The Corporation, 3) Google, 4) Apple Innovation, 5)
Jazz@Work. Many of the discussion forums require viewing a short online
video, and then making comments in the forum.
Since this is a fully online class and we are not meeting in a classroom every week; the Forums serve
as the virtual classroom. If you do not show up and contribute to the assigned discussions,
its like being absent from a real class. 20% of your grade is contingent on the frequency and
quality of your participation and contributions to the Discussion Forums. Because there are over 950
students in this class, it is not realistically possible to respond to every threaded comment.
Note that each Forum has a Start and a Completion date, beginning on the Monday of the week
and concluding on the following Sunday evening at 11:30PM (Pacific Time). You will typically
have 7 days to engage in the chapter discussion.
Your participation and contributions to the chapter forums will be graded after the forum closes.
Late posting to forums will not be graded. Grades will be posted within 1 week in iLearn.
You will be graded on the forums according to the following rubrics / criteria:
Grade

90--
100
80--
90
70--
80
60--
70
Belo
w
60

Concepts

Focus

20%
Thoroughly
addresses
topic and
demonstrates
complete
Thoroughly
understandin
addresses
g
topic and
demonstrates
Thoroughly
an
address
understandin
topic and
g
somewhat

20%

demonstrate
Addresses
stopic
an and
understandi
somewhat
ng
demonstrat
Does
es an not
address
topic
understandi
and
ng does not
demonstrate
understandin
g

Comments
make
vividly clear
references to
Comments
topics
make
perceivable
reference to
topics
Comments
make some
reference to
topics
Comments
make little
reference to
topics
Comments
make no
reference to
topics

Specificity
10
%
Majority of
comments
include
specific
Many
details
comments
include
specific
Some
details
comments
include
specific
Few
details
comments
include
specific
No
details
comments
include
specific
details

Outside
Support
20%
Comments
are well--
supported by
outside
Comments
sources
are mostly
well--
supported
by
outside
Comments
sources
are
somewhat
well--
Comments
supported
are not very
well--
supported
Comments
are not
supported

Thought
10
%
Comments
are
articulate
and show a
high level
Comments
of
thought
show
above
average
thought
Comments
show some
thought
Comments
show little
thought
Comments
show no
thought

Use of
Language
20%
Writing is
well--
organized,
unified,
and
Writing is
error--free
mostly
organized
and
unified,
Writing
is
with
few
somewhat
errors
organized
and unified,
with
some
Writing
is
errors
poorly
organized
and
unified,
Writing
is
with
many
not
errors
organized
or unified;
errors
impair
communica
tion
Page 7 of 19

Discussion Board Grading Guidelines

Full Participation (posts to the forum were thoughtful and meaningful) = 90100%
Good participation (posts were meaningful) = 80-90%
Average participation (posts were perfunctory, somewhat superficial) = 7080%
Fair participation (posts were superficial or inconsistent in quality) = 6070%
Poor participation (posts really did not contribute all that much to the discussion) = 50%
No Participation = 0%

Forum Issues
The forums are part of the course and are reserved for course work. They are under the control of
the instructor and you can be removed from the forums / iLearn at his discretion. Inappropriate
postings, discussion of exams / questions are examples of behavior that will get you removed from
iLearn and sent to the SFSU Student Conduct Office. Treat the forums like an actual classroom.
Would you get up during an exam and talk about the questions on it? Make rude comments about
your fellow students or the instructor?

LEARNSMART ASSIGNMENTS
LearnSmart assignments will count for 40.00% of your final grade. You will u s u a l l y have
1 - 2 weeks to complete each assignment. The LearnSmart assignments are known as PRACTICE.
It entails reading the chapter, then responding to Practice Questions. Be sure to push the Submit
button after you have completed the questions. After the due date, you can still go back and review
questions in preparation for an Exam by choosing REFRESH.
Each s tudent will be required to purchase their own individual copy of
L e a r n S m a r t / C o n n e c t . You may not use another students software from a prior semester,
share a copy with another student and should not purchase a used copy. If you do not purchase
the software you will not be able to complete your assignments on time so will not get credit for
them.
There is a two week grace period for purchasing the software. Deadline is 2016. LearnSmart
will run on both IBM compatible and Macintosh computers, requires a high--speed Internet
connection, Adobe Flash and will operate on most browsers.
LearnSmart will run on computers in the J. Paul Leonard Library for your
convenience.
There will be e i g h teen online assignments in L e a r n S m a r t and you will be given 1 - 2 weeks
to complete each of them. These assignments must be completed & submitted by 11:30PM
(Pacific Time) on Sunday of the week due. Late LearnSmart/Connect assignments will not be
accepted. Extensions are not given.
In order to get credit for your LearnSmart/Connect assignments you will need to provide your
real name (no nicknames) and your SFSU email when registering yourself into the program. If
you fail to follow the directions, any assignments will be considered to be late and you will not
receive credit for them.

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You are permitted one LearnSmart/Connect account. If you sign up for multiple accounts, you
grades will come from the account that you paid for and / or you put your student ID into. It is not
possible for the instructor to combine grades from multiple accounts.
There will be a total of six timed exams given during the course of the semester. Each exam will
consist of multiple choice and / or True / False questions. Exams will be given in iLearn based upon
the Jones & George: Management 9th edition. While there is not a final exam, EXAM 6 is assigned
during finals week.
The exams will count 40.00% toward your grade.
Each exam will take 60 minutes and are not cumulative.
You will be given two attempts for each exam with the highest score counting as your grade.
The lowest grade out of the six exams will not be counted towards the students final quiz grade,
with missed exams counting as a 0.
Since the lowest exam score is dropped, there are no make--up exams given for any reason.
You must complete the exams during the assigned date(s) and scheduled time period(s). You will be
given sixty hours to complete each one. Testing periods will run from 8:00AM on Fridays until
11:30PM on Sundays (Pacific Time).
Early exams are not given; please plan your schedule according. If you have a scheduling conflict it
is your responsibility to make arrangements to take the exam during the stated periods or you will
receive a 0 as your grade.
Dont ask for extra attempts on the exams. You are given two attempts to allow for technical
issues or other problems that may arise. Instructor will not reset attempts due to technical problems
or student error.
Please make sure that you have a reliable Internet connection and computer. This is your
responsibility. It is highly recommend that you do NOT use a portable device such as a
smart phone to take an exam.
If you wish to review your exam results, you will need to see the instructor during his office hours.
This is due to academic integrity issues; students have cheated during exams and made copies of
the questions in the test bank.

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ONLINE EXAM SCHEDULE

Exam 1 Jones & George: Chapters 1, 2 & 3 September 16 (8:00AM) to September 18th
(11:30PM)
Exam 2 Jones & George: Chapters 4, 5 & 6 September 23rd (8:00AM) to September
25th (11:30PM)
Exam 3 Jones & George: Chapters 7, 8 & 9 October 14th (8:00AM) to
October 16th (11:30PM)
Exam 4 Jones & George: Chapters 10, 11 & 12 November 4th (8:00AM) to
November 6th (11:30PM)
Exam 5 Jones & George: Chapters 13, 14 & 15 December 2nd (8:00AM) to
December 4th (11:30PM)
Exam 6 (Finals Week) Jones & George: Chapters 16, 17, & 18 Thursday,
December 15th (8:00AM) to Saturday, December 17th (11:30PM)
THERE ARE NO MAKE UP EXAMS OR EXTRA CREDIT
Make--up exams are simply not given for any reason. There are absolutely no
exceptions to this policy, so please dont ask.
Because the exams are online and the lowest grade is dropped, no makeups will be granted. The
online environment provides the flexibility for you to take the exam anywhere, so there are no valid
excuses for missing an exam. Even with an illness, you still have over 60 hours from Friday to
Sunday evening to take the exam.
Also, early exams are not given. Please look at the exam schedule and make any changes to your
personal / work schedule as needed.

Page 13 of 19

COURSE OUTLINE FALL 2016 READINGS, ONLINE DISCUSSION

FORUMS, ASSIGNMENTS AND EXAMS
Please Note: The following course outline is subject to revision during the semester.

WEEK ONE: AUGUST 24 (Wed) AUGUST 28 (Sunday), 2016

Read & Study Chapter 1 Managers and Managing
Complete LearnSmart/Connect Assignment How to Navigate SmartBook Due 09/11/2016
(this assignment is not graded)
Complete LearnSmart/Connect Assignment #1 Jones & George Ch 1 Managers and
Managing Due 09/11/2016
WEEK TWO: AUGUST 29 SEPTEMBER 4, 2016
Read & Study Chapter 2 The Evolution of Management Thinking & Chapter 3 The
Environment and Corporate Culture
Complete LearnSmart/Connect Assignment #2 Jones & George Ch 2 -- The
Evolution of Management Thought Due 09/11/2016
Complete LearnSmart/Connect Assignment #3 Jones & George Ch 3 -- Values,
Attitudes, Emotions, and Culture: The Manager as Person Due 09/11/2016
STUDENT INTRODUCTION FORUM: Due 09/11/2016
WEEK THREE: SEPTEMBER 5 SEPTEMBER 11, 2016
Read & Study Chapter 4 Ethics and Social Responsibility
Complete LearnSmart/Connect Assignment #4 Jones & George Ch 4 Ethics and
Social Responsibility Due 09/11/2016
WEEK FOUR: SEPTEMBER 12 SEPTEMBER 18, 2016
Read & Study Chapter 5 Managing Diverse Employees in a Multicultural Environment &
Chapter 6 Managing in a Global Environment
Complete LearnSmart/Connect Assignment #5 Jones & George Ch 5
Managing Ethics & Social Responsibility Due 09/18/2016
CORPORATION FORUM: Due 09/18/2016 @ 11:30PM

Page 14 of 19

EXAM 1: Available online FRIDAY, SEPTEMBER 16th (8:00AM) to

SUNDAY, SEPTEMBER 18th (11:30PM) Covers Jones & George
Chapters 1, 2, & 3
WEEK FIVE: SEPTEMBER 19- SEPTEMBER 25, 2016
Read & Study, Chapter 6 Managing in a Global Environment
Complete LearnSmart/Connect Assignment #6 Jones & George Ch 6 --
Managing Small Business Start--Ups Due 09/25/2016
EXAM 2: Available online SEPTEMBER 23rd (8:00AM) to SEPTEMBER 25th
(11:30PM)
Covers Jones & George Chapters 4, 5 & 6
WEEK SIX: SEPTEMBER 26 OCTOBER 2, 2016
Read & Study, Chapter 7 Decision Making, Learning, Creativity, and Entrepreneurship
Complete LearnSmart/Connect Assignment #7 Jones & George Ch 7 Decision Making,
Learning, Creativity, and Entrepreneurship Due 10/02/2016
GOOGLE FORUM: Due 10/02/2016 @ 11:30PM
WEEK SEVEN: OCTOBER 3 OCTOBER 9, 2016
Read & Study Chapter 8 The Manager as Planner and Strategist
Complete LearnSmart/Connect Assignment #8 Jones & George Ch 8 --The Manager
as Planner and Strategist Due 10/09/2016
WEEK EIGHT: OCTOBER 10 OCTOBER 16, 2016
Read & Study Chapter 9 Value Chain Management: Functional Strategies
for Competitive Advantage
Complete LearnSmart/Connect Assignment #9 Jones & George Ch 9 -- Value Chain
Management: Functional Strategies for Competitive Advantage Due 10/16/2016
EXAM 3: Available online FRIDAY, OCTOBER 14th (8:00AM) to
SUNDAY, OCTOBER 16th (11:30PM) Covers Jones & George
Chapters 7, 8 & 9

Page 15 of 19

WEEK NINE: OCTOBER 17 OCTOBER 23, 2016

Read & Study Chapter 10 Managing Organizational Structure and
Culture
Complete LearnSmart/Connect Assignment #10 Jones & George Ch 10 -- Managing
Organizational Structure and Culture Due 10/23/2016
WEEK TEN: OCTOBER 24 OCTOBER 30, 2016
Read & Study Chapter 11 Organizational Control and Change
Complete LearnSmart/Connect Assignment #11 Jones & George Ch 11 --
Organizational Control and Change Managing Change and Innovation Due 10/30/2016
APPLE INNOVATION FORUM: Due 10/30/2016 @ 11:30PM
WEEK ELEVEN: OCTOBER 31 NOVEMBER 6, 2016
Read & Study Chapter 12 Human Resource Management
Complete LearnSmart/Connect Assignment #12 Jones & George Ch 12 -- Human
Resource Management Due 11/6/2016
EXAM 4: Available online FRIDAY, NOVEMBER 4th (8:00AM) to
SUNDAY, NOVEMBER 6th (11:30PM) Covers Jones & George
Chapters 10, 11 & 12
WEEK TWELVE: NOVEMBER 7 NOVEMBER 13, 2016
Read & Study Chapter 13 Motivation and Performance
LearnSmart/Connect Assignment #13 Jones & George Ch 13 --
Motivation and Performance Due 11/13/2016
WEEK THIRTEEN: NOVEMBER 14 NOVEMBER 20, 2016
Read & Study Chapter 14 Leadership & Chapter 15 Effective Groups and Teams
Complete LearnSmart/Connect Assignment #14 Jones & George Ch 14 --Leadership
Due 11/20/2016

Page 16 of 19

JAZZ@WORK FORUM: Due 11/20/2016 @ 11:30PM

NOVEMBER 21 NOVEMBER 27, THANKSGIVING RECESS
WEEK FOURTEEN: NOVEMBER 28 DECEMBER 4, 2016
Complete LearnSmart/Connect Assignment #15 Jones & George Ch 15 -- Effective
Groups and Teams Due 12/04/2016
Read & Study Chapter 16 Promoting Effective Communications
Complete LearnSmart/Connect Assignment #16 Jones & George Ch 16 -- Promoting
Effective Communications Due 12/4/2016
EXAM 5: Available online DECEMBER 2nd (8:00AM) to
DECEMBER 4th (11:30PM) Covers Jones & George Chapters
13, 14 & 15
WEEK FIFTEEN: DECEMBER 5 DECEMBER 11, 2016
Read & Study Chapter 17 Managing Conflict, Politics and Negotiations &
Read & Study Chapter 18 Using Advanced IT
Complete LearnSmart/Connect Assignment #17 Jones & George Ch 17 -- Managing
Conflict, Politics and Negotiations Due 12/11/2016
WEEK SIXTEEN: DECEMBER 12 DECEMBER 14th
(Last Day of Instruction)
Complete LearnSmart/Connect Assignment #18 Jones & George Ch 18 Using Advanced IT
Due 12/14/2016
FINALS WEEK: LAST EXAM DECEMBER 15 to DECEMBER 17th, 2016
EXAM 6: Available online THURSDAY DECEMBER 15th
(8:00AM) to SATURDAY, DECEMBER 17th (11:30PM) Covers
Jones & George Chapters 16, 17 & 18

Page 17 of 19

1. How will I access the exams in the course?

The exams are accessed on the McGraw Hill Connect site. See the Exam schedule
Be sure to realize that once you commit and say yes to take the exam, you have to do it. You
cannot log out and return to the exam at a later time. Be sure you are ready when you click
OK.
2. How many questions will be on the exams?
Exams will have approximately 60 questions. Questions will consist of multiple choice and true /
false questions.
3. Is the exam an open book test?
Each exam will have a time limit. This is similar to if you were taking the exam in class
under time pressure. I have no control over whether you use your book, but you will not have
very much time to look things up. If you discuss the exam or questions on in in an open forum,
that would be considered to be cheating. Students involved will receive a 0 as their grade.
4. How will I know my score?
After completing the exam, you will see immediately your final score. You will not be able to see
the correct answers due to academic integrity issues.
You are permitted 2 attempts at each quiz with the highest score counted as your grade.
5.

Why cant I view the answers I got wrong on the exam?

Answers to the exam cannot be made available due to academic integrity issues. Students in the
past have copied the answers and shared them with other students. Unfortunately, the answers
cannot be made public.

6. What if I get logged out or lose my connection when taking the exam?
I suggest you try to use a high speed DSL or cable connection, not a modem. You can always use
a computer at school lab to connect. Also, dont try to print out the exam or use your back
button too much as it may cause you to lose the exam. I also highly recommend that you use
FIREFOX BROWSER instead of Microsofts Internet Explorer. Download the Mozilla Firefox
Browser for free.
Do not try and take an exam using your smartphone!
7. What if I miss the exam?
You are out of luck. You will be given over 60 hours to take an exam and the lowest grade is
dropped. There is no legitimate excuse for missing the exam. Even if you are sick, you can
find a way to get to a computer to take the exam.
8. How important is it to contribute to the Discussion Board assignments?
Very important if you want a good grade. Remember, 20% of your grade is dependent on your
participation and quality of contributions to the Discussion Board forums.

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9. How will I be graded on participation?

There are two ways. One if whether you participated in each forum as assigned. Second, is by
evaluating the quality of your contributionswhether they were superficial, minimal, repetitive
of others or whether they were really thoughtful, reflective, insightful and sincere.
10. Why do I see an F for my score on iLearn?

The grades reflect your total points for the course. Early in the semester you will only have
accumulated and earned a few points; as you earn points your grade will slowly increase.
11. I cant seem to get my photo to appear in the student profile?

This is probably because the photo you are trying to upload is too large in size. Select a smaller
size photo. The problem could also be due to your browser. Try a different browser. If you
continue to have problems you will need to contact Academic Technologies technical support.
12. Do I have to purchase the text/LearnSmart/Connect bundle at the SFSU Bookstore?

Yes, this is the only e-book and LearnSmart/Connect bundle that will work for this course. It
must be purchased from within iLearn.
13. When I took the exam, I think one of the questions on the exam was faulty or an error?

What can be done?

Errors are possible on exam questions, but highly improbable. In the rare event that legitimate
errors in exam questions are found, the instructor will make reasonable point adjustments to
correct and compensate for such errors.
14. I registered for LearnSmart/Connect, but still have problems accessing

LearnSmart/Connect? What should I do?

This is a technical issue which only LearnSmart/Connect Customer Service can correct. You
should file a request with LearnSmart/Connect describing your issue and one of their
representatives will respond. The instructor has no real control over the registration process with
LearnSmart/Connect.
15. Do I really have to purchase LearnSmart/Connect?

Yes, it is mandatory. You have a two week grace period from the time the course begins to the
time you must purchase LearnSmart/Connect. If you do not pay by the deadline, you will no
longer have access to LearnSmart/Connect and your grades. If you added the course late, it is
still your responsibility to purchase LearnSmart/Connect before the designated grace period ends
(see earlier in the syllabus).

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16.

How will I know my final grade in this course?

You simply look at the iLearn grade book and see how many total points you have earned. In
some cases, the instructor may add adjustment point at the end of the semester for errors in
exams. The instructor also rounds up grades (for example, a 92.6 would be rounded up to a 93).

17.

I am supposed to be assigned to a group for the discussion forums, but I dont know
what group that I am in. What can I do?
You dont have to do anything. At the beginning of the semester, the instructor automatically
and randomly assigns students to groups of about 20-25 students per group. If you view your
profile page, you should see your group number. If you added the course late, you may have to
notify the instructor and request he add you to a group.

18.

I am having difficulty viewing some of the videos for the forums? What should I do?
Try a different browser. Also, refreshing your browser sometimes will correct the problem.

19.

I am getting hundreds of emails with other students forum posts. Where can I
change email preferences?/how to unsubscribe from all the postings in forums?
It is highly recommended that you change your E--mail digest type to Complete (daily with
full posts). You will get one message each day with all postings. Since there are lots of
forum postings, you probably do not want to get them sent to you individually. To change your
E--mail digest type, navigate to my profile settings on the homepage of iLearn, and tap the
drop--down menu. Select Edit Profile, find the E--mail digest type setting and click
Complete (daily email with full posts).

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Your postings should be thorough and thoughtful. Just posting an I agree disagree with your
comment or an I think the same to someone elses thoughts is not considered to be an
adequate response. Participate regularly in class discussions. This is a simple tip, but a crucial
one. It takes some time for discussions to build up momentum, so you'll need to return to a
discussion frequently to track and channel its development.
Don't disappear after posting your comment. A discussion should be more than a series of e--
mail postings. Someone may reply to your comment, asking for clarification or presenting a
difference of opinion. Check the discussion's progress a day or two after you've posted your
comments, and address other participants' response to your initial post.
Stick to one topic at a time. If you have several different ideas to bring into a discussion, start a
new thread for each idea, and give each thread a clear descriptive title. This way, other
classmates can engage with each idea in depth, and participants can easily find the topics that
most interest them.
Engage directly with the ideas of other participants. If each participant in the discussion makes a
special effort to relate ideas to those voiced by other participants, the discussion will maintain a
sense of coherence. Whenever possible, briefly mention which points of a previous posting you
are responding to.
Choose provocative, informative subject lines for your posts. Which would you be more inclined
to read: a message called "Thoughts" or one called "My biased opinion on Question 2"? Which
title is more informative: "Re: re: initial post" or "My disagreement with Thesis X"?
Take time to organize your thoughts before posting. You want everyone to read and understand
your comment, so present it in an organized, easy--to--read manner. Provide only the most
essential information in your post. If people want further details, they'll ask for them in a reply.
When your comment contains a lot of material, try to break up the information into short chunks.
Avoid discussion posts that offer little more than "I agree." Each discussion posting should offer
some new content, aimed to foster continued exploration of the topic. Stating "I agree" or "I
disagree" alone will not add much to the discussion, and if a number of people post such
statements, the discussion may quickly come to a halt. Raise new questions, and keep track of
issues that have not been fully investigated in previous posts.
Remember that discussion is an exchange, not a lecture. Solicit feedback from your classmates.
You should take a clear position in your post, but it is a good idea to invite alternative
perspectives. What new questions or problems arise from the position you're taking? How does
your position relate to the position taken by other participants?

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