Pradeep.

T Contact
Mobile : +91 9840534925
e-mail :
deepcheo@gmail.com
Date of birth : 27 December 1979

Address
# No.1, F-1, A-Block, Bharathi Flats, Poonthottam First Street, Pazhavanthangal, Chennai – 600114

Profile
Objective A senior position to effectively utilize and improve on my experience, knowledge and
working skills to generate growth mutually for the company and myself.

Key Skills
Proficient in soft skill training, call monitoring, evaluation and analysis of Engineers on production floor and prepare
course maps based on the training need analysis.

Completed BEC higher conducted by Cambridge University.

Education
2001 to 2003 Master in Computer Application (December 2003) - “Grade A”
Institute of Correspondence Education, University of Madras.
1997 to 2000 Bachelor in Chemistry ( April 2000) – “First Class – 75%”
Gurunanak College, Chennai.
1995 to 1997 Higher Secondary +2 (April 1997) - “First Class – 83.33%”
Prince Matriculation Higher Secondary School, Chennai.

Work Experience
CSS Corp Pvt. Ltd. (Manage Infra)
Soft Skill Quality Analyst July 2007 till date
 Train the new hires and on-floor engineers, on Communication skills and Soft skills.
 Monitoring calls of on-floor engineers and provide feedback.
 Do a training need analysis for the engineers audited and prepare a course map for training.
 Prepare quality dashboard and Compliance reports for the Projects handled.
 Attend Weekly Calibration calls with the Clients.
HCL Technologies Pvt. Ltd. Chennai
TSO /Voice coach / Trainer/Team Leader September 2004 to July, 2007
 Served as Technical support executive in September 2004. Was awarded the “Most Outstanding
Performer” more than once.
 Was promoted as a voice coach on August 2005. As a voice coach, I was entrusted with responsibilities
of training other than monitoring calls, consolidate weekly reports and devise strategies on how to
improve the scores.
 Conduct refresher training based on the TNA done for the audited engineers.
 Conduct calibration calls and interact with the Clients.
 Was awarded the “Best Voice coach” and was promoted as Team leader.
 Manage a team of 20 and motivating them to perform better. Keep a track of their day to day work which
include monitoring their inbound and outbound calls, provide feedback on process as well as quality
parameters. Update the team members on process and quality. Maintain service levels.
 Paper Craft
Personalizing Coordinator, Chennai Feb 2001 to May 2004
 Served as Personalizing coordinator, responsible for personalizing insurance forms, envelopes, letter
heads etc., for clients like WCJ Ford, Sundaram Newton, Royal Sundaram, HDFC, CITIBANK, ABN
AMRO, Standard Chartered. Coordinated with the clients to come up with new ideas and strategies on
how to market their products by personalizing.
 Was made a permanent employee within a month with a good remuneration.
 Was the SPOC for the entire work.
 Expanded the customer base widely and established corporate relations with key market players.

Arex Laboratories Pvt. Ltd

Medical Representative, Mumbai Sep to Dec 2000

Activities and Interests

Internet Search the internet for effective communication Websites.
Sports Cricket, Table tennis, Badminton, Carom, Football.
Other Activities Participated in Workshop on Communication Skills conducted by NIS-Sparta.
Participated in Facilitation Skills for trainers conducted by Shiksha.
Participated in workshop for Team Leader Development Program.

Languages
English(Fluent –BEC
higher)
Tamil (native)
Hindi – can speak, read and
write.

CTC
Current CTC 5 lacs per annum

Expected CTC 6.5 lacs and above

REFERENCE
Mr. Feroze
Assistant Manager
HCL technologies BPO limited
Mobile : 9840721509

Mr. Arwin Lawrence

Project Manager
Amazon Pvt. Ltd.
Mobile : 9840727946