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ISIT302 2015 Cross Campus Employer Project


Group Project Part 1
Due: Midnight Tuesday Week 6
Total marks for assignment is 15 marks. This assignment makes up 10% of your final assessment

a.!The!presentation!from!Richard!Naden,!Senior!Enterprise!Architect,!DELL!Malaysia!during!
the!Employer!Project!kickBoff!session!alludes!to!the!challenges!of!lifeBcycle!management!of!
information!technology!systems.!!As!a!prospective!network!manager!you!will!be!required!to!
manage!IT!systems!in!a!number!of!different!time!frames!!year!to!year!(e.g.!life!cycle),!day!to!
day!maintenance!(e.g.!personnel,!equipment!spare,!software!patches)!and!the!hereBandBnow!
(e.g.!alarm!management,!security!alerts).!Ideally,!all!of!these!time!frames!should!be!integrated!
into!one!system.!However,!as!Richard!explains,!IT!systems!never!stay!as!they!are!originally!
designed!!the!challenge!is!to!integrate!evolution!of!these!systems!in!ways!that!enable!the!
integrated!whole!to!be!maintained!without!becoming!disorganized,!disjointed!or!chaotic.!
There!is!an!industryBbased!system!that!addresses!these!issues!called!the!Information!
Technology!Infrastructure!Library!(ITIL).!!ITIL!is!made!up!of!five!publications!that!endeavour!
to!cover!the!lifeBcycle!management!requirements!of!generic!IT!systems:!
1.
2.
3.
4.
5.

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

b.!The!initial!goals!of!the!group!project!is!to!encourage!you!to!learn!about!ITIL!independently!
with!reference!to!the!challenges!identified!by!Richard!during!the!Employer!Project!kickBoff!
session!on!Tuesday!17!March!(Lecture!Week!3)!as!follows:!
1. Large!footprint!
2. Lifecycle!Management!!ensuring!components!are!current!and!not!aging!
3. Operational!Management!!keeping!the!lights!on,!metrics!&!uptime,!change!control,!
documentation,!tools!
4. Process!Management!!change!processes,!maintenance!processes!
5. Configuration!&!Compliance!Standards!
6. Inventory!and!Vendor!Support!Management!
7. Real!time!incident!alerting!
8. Financial!Management!!!
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As!part!of!this!assignment!you!will!need!to!explain!how!the!ITIL!addresses!these!challenges.!In!
attempting!to!achieve!this!you!will!first!start!broad!by!researching!the!five!publications.!Then!
dive!into!detail!so!that!you!can!cite!specific!attributes!of!ITIL!that!address!these!challenges.!!
You!will!achieve!better!marks!if!you!are!able!to!cite!specific!examples!from!the!ITIL!processes!
to!support!your!conceptual!understanding!of!ITIL.!
c.!Remember!that!Richard!has!doubts!about!ITIL!as!systems!evolve!and!change!as!time!
progresses.!!He!lists!a!number!of!different!examples!where!ITIL!does!not!address!the!changing!
environment:!new!capabilities!are!added;!new!systems;!things!get!disjointed!
So,!your!other!task!is!to!generate!five!questions!that!Richard!will!need!to!address!to!enable!
you!to!address!his!problem!statement!(see!Box!1).!!
Problem Statement
Evolution and growth

Processes become modular and not cohesive, often disparate
Lifecycle management cannot keep up with growth
Operational management struggles to keep up with growth and
changes Multiple tools not talking to each other
Documentation falls by the wayside, not automated Knowledge base
data is out-dated!
Richard wants you to develop processes that address the following

Tools & Systems

Integration of multiple tools, view or dashboard

Product cycle process from engagement to operations

Lifecycle process

Documentation

Knowledge base maintenance

Deployment and changes!


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Box 1

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Part!1!deliverables!due!Tuesday!Week!6!
(i)!Evidence!of!group!interaction!
Provide!a!description!of!your!communication!and!knowledge!management!platforms!
that!your!group!is!using!to!work.!!Screens!shots!or!links!are!required!to!substantiate!
your!claims!(3!marks)!
(ii)!ITIL!Mapping!exercise!
Referring!to!Part!b.!above,!provide!a!response!to!each!of!the!challenges!numbers!1!to!8!
above!based!on!you!ITIL!research.!!Each!response!should!be!100!B!200!words.!(8!
marks)!
(iii)!Questions!for!Richard!
Looking!at!Part!c.!above,!generate!(at!least)!five!questions!that!you!want!Richard!to!
address.!(5!marks)!!
These!questions!will!be!submitted!on!a!Moodle!forum!and!need!not!be!submitted!with!
parts!(i)!and!(ii).!!
Look!out!for!other!relevant!resources!and!submission!information!on!the!subject!website.!!
Suggested!first!step!is!to!review!Richards!lecture!in!Week!3!as!preparation!for!your!first!
online!meeting.!

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