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From your personality and temperament assessment(s) choose a personal attribute that you would like to
develop or improve. Using SMART targets, write at least two actions to take forward this goal.
Remember SMART stands for:
S Specific
M Measurable
A Attainable
R Relevant
T Time-bound
I will start to work upon my assignments, the day they are given to
stop any procrastination
2.
By When
I will start by next
latest given
assignment.
By When
Situation: At my Job a customer rang up complaining that they had yet to receive their order which
was now well outside of our normal delivery timescales. Task: I needed to address the customers
concerns, find out what had gone wrong with the delivery and make sure that their delivery got to
them as quickly as possible. Activity: I immediately apologized to the customer and got their
details. Through checking our system in conjunction with our contracted delivery firm I was able to
establishSource
that it wasinformation
a combination ofon
an email
not being
often
as values
possible on
Goal:
3 jobinbox
roles
that checked
meet as
my
top
our behalf and an address spelled wrongly on the customers part. I contacted the customer, got
Actions
By
the right delivery details and made sure her goods were with her the next day. In addition, I
1. Identify
the values
youpurchase
wish to as
focus
on gesture.
My values
andI ambition
forrecommend
a job
offered
her a discount
on her next
a goodwill
Result:
was able to
would
be
for
it
to
be
satisfactory
to
me
as
in
be
purposeful
and
create
a
difference
a system to my line managers that meant all of the companys email inboxes were checked
in our
modern
savvy
world.the customer a week later discovered she had not
regularly
going
forwardand
andtech
having
contacted
only used her discount, but had posted a positive customer service review on Twitter!
When
2. Use relevant web sites to investigate job roles - Jobs such as Software
Engineer, Game Designer, Graphics Designer and Web Developer seem the most
suitable for me as they are all related to I.T and uphold my values.
Goal:
To online
be more
confident
From the
skills check,
identify one area of strength that you would like to build on.
Actions
By When
To listen and participate in my class more often with my peers and
teachers
1.
By When
I will develop this skill
this year
By
When
I would like to develop
this skill in 2016
I will develop this skill
this year
I would like to develop
Ithis
willskill
develop
this skill
in 2016
this year
I would like to develop
this skill in 2016