Kempton, Lana J.

, 2016

Developing Tutor
Training Instruction
CRLA LEVEL III MASTER TUTOR

Lana Kempton
lana.kempton@mga.edu
478-471-2316
Middle Georgia State University
100 University Parkway
Macon, GA 31206

Project Description
Project Name: Level III Tutor Training
Project Client: Tutaloo Tutoring in conjunction with Middle Georgia State
University
Project Manager: Lana Kempton, Instructional Technologist, Middle Georgia
State University
Subject Matter Expert: Paul Johnson, Student Success Center Coordinator,
Middle Georgia State University

The purpose of this project is to develop tutor training modules in order to encourage
professional growth of learning centers and their tutors.
This project consists of 5 units, one of which is already completed. The units that will
be included are: a review of more basic concepts, self-regulated learning, how to
tutor target populations, training and supervising other tutors, and group
management skills. The unit Group Management Skills was created during the
summer of 2016. Articulate Storyline was used to produce this instruction as well as
create a main menu for the course. This unit of instruction was utilized for training
purposes in July 2016 to test its usability and was applauded by all who used it.

Instructional Goals and Objectives

Develop 4 units of instruction for level III tutor training.
Overall Goal: Tutors will be effectively trained and meet CRLA standards for
certification.
Objective 1: Tutors will be able to summarize the topics learned in level I training.
Objective 2: Tutors will be able to summarize the topics in level II training.
Objective 3: Tutors will be able to identify appropriate reactions given a situation.
Objective 4: Tutors will be able to identify key responsibilities while supervising
others.
Objective 5: Tutors will be able to identify the skills necessary when managing a
group of learners.
Objective 6: Tutors will be able to create a learning resource and present that
resource to other tutors in face-to-face training.
The following units will be developed in this online training: Unit 1, 2, 5, 6, and 7.

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Instructional Content/task analysis

Module 1: Review
A brief review of:

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Definition of Tutoring and Tutoring Guidelines

Ethics in Tutoring
Beginning and Ending a Tutoring Session
Basic Tutoring Do's and Donts
Setting Goals and Planning
Active Listening and Paraphrasing
Communication Skills
Referral Skills
Record Keeping and Documentation
SSC Policies and Procedures
Study Skills
Assertiveness and Handling Difficult Students
Adults and Non-traditional Learners
Use of Probing Questions
Learning Styles
Critical Thinking Skills
Modeling Problem Solving
Tutoring Specific Skills: Math and English
Cultural Awareness

Module 2: Self-Regulated Learning

How memory works

How to become an independent learner

Module 3: How to tutor target populations

Special needs/disabilities
First generation learners
ESL learners
Adult learners

Module 4: Training and Supervising other Tutors

Managing Guidelines
Dos and Donts
Proper record keeping
Responsibilities

Module 5: Group Management Skills (complete)

Preparation
How to make it run smoothly
Pros/Cons
Learner empathy
Humor
Tips/Techniques

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Learner Profile
Tutors undergoing this training are already Level I and II certified. They have
completed a minimum 75 hours of tutoring. They have had experience with the
majority of the issues discussed in this training, with the exception being training and
supervising other tutors. This training will simply build to their knowledge base with
the intention to encourage better technique and etiquette when working with
students and associates.

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