Top Interview Questions For Desktop Support Engineer (Microsoft) - Intense School

Top Interview Questions for Desktop Support Engineer (Microso...
http://resources.intenseschool.com/top-interview-questions-for-...
Top Interview Questions for

Desktop Support Engineer
(Microsoft)
POSTED IN INTERVIEWS, MICROSOFT ON AUGUST 21, 2014
SHARE
Microsoft
Training
CHECK OUT OUR AWARD WINNING

MICROSOFT TRAINING!
CLICK HERE!
1 of 13
9/11/16, 11:49 PM
INTENSE SCHOOL
INFOSEC INSTITUTE
CERTIFICATION TRACKER
What's this?
TOPICS
CONTRIBUTORS
CISCO
JOB
BOARD
CAREERS
CISCO EXAM
Practice for certication success with the

Skillset library of over 100,000 practice
test questions. We analyze your
and canARCHIVES
determine when you
CONTENT ARCHIVES responses
CONTENT
are ready to sit for the test.
2016
2015
2014
2013
PREP EXERCISES
AND LABS
Are you looking for a job as a Desktop Support Engineer? Or are you thinking
PROJECT
about leaving your current position for a new job as a Desktop Support Engineer
with a new company in a Microsoft multi-user computing environment?

MANAGEMENT
MICROSOFT
"
CLICK HERE TO DOWNLOAD MORE SAMPLE QUESTIONS IN .DOC
IT TRAINING
AND PDF FORMAT
CLOUD
If you answered yes to either of those questions, then this article is for you! Any of
COMPUTING
the described technologies and questions below may be asked of you during an
UNCATEGORIZED
interview.
BUSINESS
SKILLSSupport Engineer is responsible for managing a multi-user
A Desktop
computing environment within a local area network (LAN). The responsibilities
VIRTUALIZATION
of a Desktop Support Engineer typically include installing and conguring

LEADERSHIP
system hardware and software, upgrading software and performing
backup/recovery tasks.
VIDEOS
The main responsibilities performed by a Desktop Support Engineer are:
INTERVIEWS
Installation and maintenance of Windows OS
Installation/updating of desktop software
Remote desktop connections
Antivirus support
Create a backup and recovery policy
2 of 13
9/11/16, 11:49 PM
INTENSE SCHOOL
Desktop
performance
monitoring
optimization
INFOSEC
INSTITUTE
CERTIFICATIONand
TRACKER
Before facing any interview for a Desktop Support position, make sure that you
have enough knowledge on these technologies:
TOPICS
CONTRIBUTORS
Basic Network Concepts:
CISCO
JOB
BOARD
CAREERS
CONTENT ARCHIVES
2016
CONTENT ARCHIVES
2015
Data communication and transmission techniques
Fundamentals of OSI and

TCP/IP model
CISCO EXAM
2014
2013
IP address classes
PREP EXERCISES
IP subnetting
AND LABS IPv6 fundamentals

PROJECT
Basics of switching
Windows Functionalities:
MANAGEMENT
MICROSOFTInstalling Windows Operating System on desktops
Managing and troubleshooting access to shared folders
IT TRAINING
Conguring and troubleshooting hardware devices and drivers
CLOUD
Troubleshooting system startup and user login problems

Conguring and troubleshooting remote connections
COMPUTING
Conguring and troubleshooting Internet Explorer
UNCATEGORIZED
Conguring and troubleshooting Outlook Express
Resolving issues related to application customization
BUSINESS SKILLS
Identifying and troubleshooting problems related to security

VIRTUALIZATION
permissions
DHCP
LEADERSHIP
DNS
VIDEOS
Scheduling tasks
INTERVIEWS
Top Interview Questions for a Desktop Support Engineer (Microsoft) Position:

All of the questions below are very common and must be prepared for before
facing any interview for a Desktop Support or Windows Administration Engineer
position.
3 of 13
9/11/16, 11:49 PM
Q: Which
INTENSE SCHOOL
Windows
OS are youCERTIFICATION
most comfortable
with?
INFOSEC INSTITUTE
TRACKER
A: This is a very basic question and you can prepare your answer by researching
which OS version is used by the company youre applying in. Be sure to do a
little reading on the systems you are familiar with, so you can showcase your
TOPICS
skills.
CONTRIBUTORS
CISCO
JOB
BOARD
CAREERS
CONTENT ARCHIVES
2016
2015
2014
2013
CONTENT ARCHIVES
Q: Why do we use DHCP?

CISCO EXAM
A: Dynamic Host Conguration Protocol (DHCP) is used to assign dynamic IP

PREP EXERCISES
addresses to network devices, allowing them to have a different IP address each
ANDtime
LABSthey are connected to the network.
Q: What is DNS and why do we use it on workstations?

PROJECT
A: The Domain Name System (DNS) is used to resolve human-readable
MANAGEMENT
hostnames like www.intenseschool.com into machine-readable IP addresses
MICROSOFT
like 69.143.201.22. The DNS address is congured on workstations. Windows
IT TRAINING
redirects all domain names to resolve into IP addresses.
CLOUD
Q: What is a default gateway? What happens if I dont have one?
COMPUTING
A: A default gateway is a routing device used to forward all trafc that is not
addressed to a destination within the local network or local subnet. If you dont
UNCATEGORIZED
have a default gateway, it is not possible to communicate with the network
BUSINESS SKILLS
device/host of different networks. Dial-up internet connections do not require a
default gateway though because it is present in the ISP itself.

VIRTUALIZATION
Q: How do I nd the path that a packet takes to its destination?
LEADERSHIP
A: Using tracert command lets you see the path travelled by a packet to its
VIDEOS
destination.
INTERVIEWS
Q: What is the use of Safe Mode? When should we use it in Windows?

A: Often, we have to start Windows in Safe Mode in order to remove spyware or
for troubleshooting driver problems and other diagnostic purposes. Only specic
programs and les with limited driver support are needed to run the operating
4 of 13
9/11/16, 11:49 PM
system.
INTENSE SCHOOL
ThisINFOSEC
will allow
you to attempt
to remove
INSTITUTE
CERTIFICATION
TRACKER viruses, change bad drivers and
perform other diagnostic tasks that cannot be done in Normal Mode.

Q: How do I start in Safe Mode?
TOPICS
CONTRIBUTORS
CONTENT
ARCHIVES
CONTENT
A: Method
1: Reboot the computer.
Start
pressing the F8
key as ARCHIVES
soon as your
system starts to boot. This will open multiple boot options including Safe Mode.
CISCO
JOB
BOARD
CAREERS
2016
2015
Method 2: Open Run, type mscong

and
press Enter. A system conguration
2014
2013
CISCO EXAM
window will pop up; now go to the Boot tab, check the Safe boot box and
PREP EXERCISES
select Minimal for a typical safe boot. Click Apply and your computer will boot
ANDinto
LABSSafe Mode the next time it restarts.
Q: What is the use of the BOOT.ini le?

PROJECT
A: Boot.ini les are required in booting Windows operating systems, starting with
MANAGEMENT
Windows NT. The boot.ini le also provides exibility for dual booting multiple
MICROSOFT
operating systems on the same computer.
IT TRAINING
Q: How do I edit my Boot.ini?
CLOUD
A: From Windows:
COMPUTING
Open Run, type mscong and press Enter to open System Conguration Utility.
UNCATEGORIZED
Select the tab labelled BOOT.INI. Click the button labelled Check All Boot Paths.
A dialog
box will open detailing the location of any invalid operating system
BUSINESS
SKILLS
locations.
VIRTUALIZATION
Q: Which command is used to check IP conguration?

LEADERSHIP
A: You can use ipcong /all to display all of the current TCP/IP conguration
VIDEOS
values, including the IP address, subnet mask, default gateway, and Windows
INTERVIEWS
Internet Naming Service (WINS) and DNS congurations.
Q: How can I make my hard disk dynamic?

A: Go to Run then type diskmgmt.msc. After that, right click on hard disk to
convert a basic disk to dynamic disk.
5 of 13
9/11/16, 11:49 PM
Note: You
INTENSE SCHOOL
should
logged in CERTIFICATION
with an administrator
account.
INFOSEC be
INSTITUTE
TRACKER
Q: What is the blue screen of death?

A: A Blue Screen error is mainly due to hardware or software incompatibility
TOPICS
CONTENT reasons
ARCHIVESfor a Blue
CONTENT
within theCONTRIBUTORS
system. The most common
ScreenARCHIVES
of Death (BSD)
are unwanted software installation, high CPU usage and faulty RAM. Try the
CISCO
JOB
BOARD
CAREERS
2016
2015
2014
2013
following options.
CISCO EXAM
1. Pull out the RAM card, rub it with rubber on the chip side, and re-insert.
PREP EXERCISES
2. If a BSD still occurs, try using that RAM on another system.

AND LABS
3. Every BSD has a unique code; try searching it on Google to nd a solution.

PROJECT
Q: What are some common sources of computer viruses and how can you
MANAGEMENT
prevent being infected?
MICROSOFT
A: Some common sources are Internet downloads, email attachments, and
IT TRAINING
infected CDs/DVDs. You can use trusted anti-virus software and update it
regularly. Make sure it checks every le on the computer. Backup your system
CLOUD
periodically in case a major infection occurs, and be aware of all software and
COMPUTING
programs that run on your computer. Never click a suspicious link or download a
suspicious le.
UNCATEGORIZED
Q: Describe
BUSINESS
SKILLS some commonly used LAN cables. What is the maximum length
of LAN cable for proper communication?
VIRTUALIZATION
A: There are mainly two types:

LEADERSHIP
1. Cat 5 (Category 5 where 5 indicates twists per inch) & Cat 5e (5e indicates
VIDEOS
5 twists per inch per pair which leads to reduced cross talk). Both Cat 5 &
INTERVIEWS
5e are UTP cables that can support up to 100 Mbps.
2. Cat 6 & 6e are UTP cables that can support up to 1 Gbps.

After about 80 meters (260 feet), you will usually see a reduction in speed.
Q: Windows cannot currently check for updates; what could be the possible
reasons?
6 of 13
9/11/16, 11:49 PM
A: There
INTENSE SCHOOL
could
be INSTITUTE
two possibleCERTIFICATION
reasons: TRACKER
INFOSEC
1. Missing/corrupted les
2. Update services down
TOPICS
CONTRIBUTORS
CONTENT ARCHIVES
CONTENT ARCHIVES
Method 1: Contact Microsoft: http://support.microsoft.com
/mats/windows_update/
CISCO
JOB
BOARD
CAREERS
2016
2015
CISCO
EXAM 2: Please follow the steps
2014 below:
2013
Method
PREPa.EXERCISES
Go to Run, type services.msc without quotes and press Enter.
ANDb.
LABS
Locate Windows Update.
PROJECT
c. Right click on Service and select Properties.
MANAGEMENT
d. In Start-up type, select Enable.
MICROSOFT
e. Click Start under Service status.
IT TRAINING
f. Click OK.
CLOUD
Q: What is the SysWOW64 folder?
COMPUTING
A: It is normally found in a 64-bit OS, for example 64bit Win7. This folder is very
UNCATEGORIZED
similar to the system32 folder of the 32-bit OS.
BUSINESS SKILLS
Q: What do you mean by NTLDR Error?
VIRTUALIZATION
A: NTLDR is known as the Network Loader. It helps in loading the operating
system. If any system is showing NTLDR is missing then you need to copy the
LEADERSHIP
NTLDR le from operating system CD.
VIDEOS
The questions above are very tricky and important from the standpoint of
INTERVIEWS
clearing any interview for a Desktop Engineer (Microsoft) position. It is not

possible for anyone to list every possible question, but you can get more
frequently asked interview questions for Desktop Support (Microsoft) Jobs
from the download link posted here. If you nd any difculty in answering
any questions, ask me below @ the Comments section.
7 of 13
9/11/16, 11:49 PM
Tips for
INTENSE SCHOOL
Preparing
for an Interview
INFOSEC INSTITUTE
Study: Before an interview, do a quick recap of relevant technologies.

Update resume: Read your resume through; dont copy and paste
TOPICS
anything in it. You must be aware of your strengths and weaknesses.

CONTRIBUTORS
CONTENT ARCHIVES
CONTENT ARCHIVES
Prepare professional certications: One of the best ways to prove the
CISCO
JOB
BOARDtechnical
CAREERS
2016in your 2015
skills mentioned
resume is through certications. This
gives a new employer an easy way to understand your knowledge level.
CISCO EXAM
2014
2013
Update LinkedIn prole: Update your LinkedIn prole regularly; make

PREP EXERCISES
sure that your work experience, qualications, and project details
AND LABS match your resume.

PROJECT
This article is the output of my extensive research and work experience. With this
article I hope to help candidates in preparing for an interview for a Desktop
MANAGEMENT
Support Engineer position in a Microsoft multi-user computing environment.

MICROSOFT
Dont forget to post your queries and feedback in the comments section. You
IT TRAINING
can join our Facebook group, http://www.facebook.com/intenseschool, to get
updates on new posts and technologies.

CLOUD
COMPUTING
Tweet
13
10
25
UNCATEGORIZED
Share
Share
Reddit
Like
BUSINESS SKILLS
VIRTUALIZATION
LEADERSHIP
Nitin Vashisht is a Network Engineer and holds
VIDEOS
Bachelor of Engineering Degree in Information

INTERVIEWS
AUTHOR
Technology with Five+ years of experience in
Nitin
Vashisht
network engineering, Windows system/server

administration. He also holds industry leading
professional certications in Cisco & Microsoft
Technology. He always keen to learn new
8 of 13
9/11/16, 11:49 PM
INTENSE SCHOOL
INFOSEC INSTITUTE
technologies and day to day he tries to make

Technology easier so everyone can understand it
TOPICS
CONTRIBUTORS
CISCO
JOB
BOARD
CISCO EXAM
CAREERS
easily. He is currently working as Senior Technical

CONTENT
ARCHIVES
ARCHIVES
Trainer
cum Network CONTENT
Engineer where
he is
2016
2014
responsible for delivering high end technological

2015
trainings & Solutions to Corporate Clients.
2013
PREP EXERCISES
AND LABS
PROJECT
"
DOWNLOAD
FREE PRACTICE EXAMS
MANAGEMENT
MICROSOFT
IT TRAINING
CLOUD
COMPUTING
UNCATEGORIZED
CCNA Practice Exams

Security+ Practice Exam
CISSP Practice Exams
PMP Practice Exams
Network+ Practice Exam
BUSINESS SKILLS
EDITORS CHOICE
VIRTUALIZATION
LEADERSHIP
VIDEOS
INTERVIEWS
9 of 13
9/11/16, 11:49 PM
INTENSE SCHOOL
INFOSEC INSTITUTE
Welcome to the CCNA/ICND

v3.0 (New Changes to the
CCNA)
TOPICS
CONTRIBUTORS
CONTENT ARCHIVES
Video:
CUCM
Part 11 Adding
CONTENT
ARCHIVES
Users Through BAT
CISCO
JOB
BOARD
CAREERS
2016
2015
#
CISCO EXAM
2014
2013
Level 2: Beginners Guide to

Creating New Tables on SQL
Server 2008: Viewing Table
PREP EXERCISES
Properties and Creating a View
AND LABS
PROJECT
RELATED BOOT CAMPS
MANAGEMENT
CCNA Boot Camp

MICROSOFT
Microsoft Training
IT TRAINING
PMP Boot Camp

CLOUD
ITIL Training
COMPUTING
Information Security Awareness

UNCATEGORIZED
VMware Boot Camp

BUSINESS SKILLS
Red Hat Training

VIRTUALIZATION
LEADERSHIP
MORE POSTS BY AUTHOR
VIDEOS
Welcome to the CCNA/ICND

INTERVIEWS
v3.0 (New Changes to the

CCNA)
Cisco IOS XR: IPv6 Routing
Implementations
Cisco IOS XR: Implementing
10 of 13
9/11/16, 11:49 PM
INTENSE SCHOOL
INFOSEC INSTITUTE
TOPICS
CONTRIBUTORS
CISCO
JOB
BOARD
CAREERS
CONTENT ARCHIVES
2016
2014
Welcome to the
CCNA/ICND v3.0
PREP EXERCISES
(New
CISCO EXAM
IPSec VPN
CONTENT ARCHIVES
2015
2013
Video: CUCM Part

11 Adding
AND LABS
PROJECT
MANAGEMENT
MICROSOFT
IT TRAINING
Level 2: Beginners
Guide to Creating
CLOUD
Level 1: Beginners
Guide to Creating
COMPUTING
UNCATEGORIZED
BUSINESS SKILLS
VIRTUALIZATION
LEADERSHIP
VIDEOS
INTERVIEWS
11 of 13
9/11/16, 11:49 PM
INTENSE
SCHOOL
7 Comments
INFOSEC INSTITUTE
Intense
School Resources
Recommend
TOPICS
Sort by Best
Share
Join CONTRIBUTORS
the discussion CONTENT ARCHIVES
CISCO
JOB
BOARD
CAREERS
shivaraj a year ago
CISCO Hi
EXAM
Login
2016
2015
2014
2013
CONTENT ARCHIVES
I have one crashed pc before now I repaired that pc now I am going add that pc into
but both computer name and system asset code is same while adding this
computer name I am getting error saying that existing computer name is
AND LABS
incorrect.
can any one give me the solution for this.
PREP EXERCISES
the domain
PROJECT
Reply Share
MANAGEMENT
Mohamed Bilal 2 years ago

MICROSOFT
First of
all thank you so much for providing such kind of detailed article for interviews
which is very use full for job seekers.
IT TRAINING
I Have 64bit enabled core 2 duo processor laptop with 4GB RAM (IBM T60 )
CLOUD
in system properties it shows 4GB RAM(3GB Usable) while i am checking in Resource

1GB is showing as "Hardware Reserved". Is there any way to utilize that 1GB?
I have dedicated graphic card and in BIOS Also i couldn't find any options to enable.
COMPUTING
monitor
UNCATEGORIZED
Please assist and once again thank you so much for the article.
BUSINESS SKILLS
WIth Regards,
Bilal.
VIRTUALIZATION
Mohamed
Reply Share
LEADERSHIP
Dev Gopal 2 years ago
VIDEOS
I am using windows 8.1 enterprise edition which i have activated with a loader. but i
still cant change my account picture and lock screen.
INTERVIEWS
Please tell me on my mail id
Reply Share
Rasul > Dev Gopal 2 years ago
Run CCleaner, delete all unwanted file from desktop, delete temp, %temp%,
prefetch and uninstall unwanted application...
If stll problem is not resolves then try to shifting of RAM from one slot toanother
12 of 13
9/11/16, 11:49 PM
INTENSE SCHOOL
INFOSEC INSTITUTE
About
Intense
TOPICS
CONTRIBUTORS
Intense School has been
CISCO
JOB
BOARD
CAREERS
providing accelerated IT
training
certication for
CISCOand
EXAM
over 12 years to more than
PREP EXERCISES
45,000 IT and Information

Security
professionals
AND LABS
worldwide. Come see why
Connect
with
CONTENT ARCHIVES
us
2016
2015
Stay up to date with

2014
2013
Get the latest news, updates
InfoSec Institute and
& offers straight to your
Intense School by
inbox!
connecting with us on
Social Media!
we PROJECT
have the highest pass
Like
rates in the industry!
Follow @intenseschool
MANAGEMENT
Join our
newsletter
CONTENT ARCHIVES
ENTER YOUR EMAIL

SUBSCRIBE
78
MICROSOFT
IT TRAINING
INTENSE SCHOOL 2016
CLOUD
COMPUTING
UNCATEGORIZED
BUSINESS SKILLS
VIRTUALIZATION
LEADERSHIP
VIDEOS
INTERVIEWS
13 of 13
9/11/16, 11:49 PM

Top Interview Questions For Desktop Support Engineer (Microsoft) - Intense School

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Top Interview Questions For Desktop Support Engineer (Microsoft) - Intense School

Загружено:

Авторское право:

Доступные форматы

Top Interview Questions for Desktop Support Engineer (Microso...