Process Item Scoring

Factor 0–5% 10–25% 30–45% 50–65% 70–85% 90–100%

No systematic approach to
Approach Item requirements is
evident; information is
anecdotal.
The beginning of a
systematic approach to the
basic requirements of the
Item is evident.
An effective, systematic
approach, responsive to the
basic requirements of the
Item, is evident.
An effective, systematic
approach, responsive to the
overall requirements of the
Item, is evident.
An effective, systematic
approach, responsive to the
multiple requirements of
the Item, is evident.
An effective, systematic
approach, fully responsive
to the multiple
requirements of the Item, is
evident.

Little or no deployment of
Deployment any systematic approach is
evident.
The approach is in the
early stages of deployment
in most areas or work
units, inhibiting progress in
achieving the basic
requirements of the Item.
The approach is deployed,
although some areas or
work units are in the early
stages of deployment.
The approach is well
deployed, although
deployment may vary in
some areas or work units.
The approach is well
deployed, with no
significant gaps.
The approach is fully
deployed without
significant weaknesses or
gaps in any areas or work
units.

An improvement
Learning orientation is not evident;
improvement is achieved
through reacting to
problems.
Early stages of a transition
from reacting to problems
to a general improvement
orientation are evident.
The beginning of a
systematic approach to
evaluation and
improvement of key
processes is evident.
A fact-based, systematic
evaluation and
improvement process and
some organizational
learning, including
innovation, are in place for
improving the efficiency
and effectiveness of key
processes.
Fact-based, systematic
evaluation and
improvement and
organizational learning,
including innovation, are
key management tools;
there is clear evidence of
refinement as a result of
organizational-level
analysis and sharing.
Fact-based, systematic
evaluation and
improvement and
organizational learning
through innovation are key
organization-wide tools;
refinement and innovation,
backed by analysis and
sharing, are evident
throughout the
organization.

No organizational
Integration alignment is evident;
individual areas or work
units operate
independently.
The approach is aligned
with other areas or work
units largely through joint
problem solving.
The approach is in the
early stages of alignment
with basic organizational
needs identified in
response to the
Organizational Profile and
other Process Items.
The approach is aligned
with organizational needs
identified in response to
the Organizational Profile
and other Process Items.
The approach is integrated
with organizational needs
identified in response to
the Organizational Profile
and other Process Items.
The approach is well
integrated with
organizational needs
identified in response to the
Organizational Profile and
other Process Items.

Guidance: The overall score is not intended to be a numerical average of the elements above; you should select the range and score that are most
descriptive of the organization’s achievement level for the Item.
Item—Overall Score
0–5%
10–25%
30–45%
50–65%
70–85%
90–100% Item Score (in 5% increments): %

Scoring Tools.doc Page 1 of 2

Results Item Scoring
Guidelines 0–5% 10–25% 30–45% 50–65% 70–85% 90–100%
There are no A few organizational Good organizational Good organizational Good to excellent Excellent organizational
Levels organizational performance results are performance levels are performance levels are organizational performance levels are
performance results and/or reported, and early good reported for some areas of reported for most areas of performance levels are reported for most areas of
poor results in areas performance levels are importance to the Item importance to the Item reported for most areas of importance to the Item
reported. evident in a few areas. requirements. requirements. importance to the Item requirements.
requirements.

Trend data either are not Some trend data are Some trend data are Beneficial trends are Beneficial trends have Beneficial trends have
Trends reported or show mainly reported, with some reported, and a majority of evident in areas of been sustained over time been sustained over time in
adverse trends. adverse trends evident. the trends presented are importance to the in most areas of all areas of importance to
beneficial. accomplishment of the importance to the the accomplishment of the
organization’s mission. accomplishment of the organization’s mission.
organization’s mission.

Comparative information Little or no comparative Early stages of obtaining Some current performance Many to most trends and Evidence of industry and
Comparisons is not reported. information is reported. comparative information levels have been evaluated current performance levels benchmark leadership is
are evident. against relevant have been evaluated demonstrated in many
comparisons and/or against relevant compari- areas.
benchmarks and show sons and/or benchmarks
areas of good relative and show areas of
performance. leadership and very good
relative performance.

Results are not reported Results are reported for a Results are reported for Organizational Organizational Organizational
Integration for any areas of few areas of importance to many areas of importance performance results are performance results are performance results fully
importance to the the accomplishment of the to the accomplishment of reported for most key reported for most key address key
accomplishment of the organization’s mission. the organization’s mission. customer/patient/student, customer/patient/student, customer/patient/student,
organization’s mission. market, and process market, process, and market, process, and action
requirements. action plan requirements, plan requirements, and
and they include some they include projections of
projections of future future performance.
performance.

Guidance: The overall score is not intended to be a numerical average of the elements above; you should select the range and score that are most
descriptive of the organization’s achievement level for the Item.
Item—Overall Score
0–5%
10–25%
30–45%
50–65%
70–85%
90–100% Item Score (in 5% increments): %

Scoring Tools.doc Page 2 of 2