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VNX Issues and Recommended Actions
storage-systype - VNX5300
Document ID - 1423491071576

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Content Creation Date February 9, 2015

Date: February 3, 2015

Known VNX1 Installation, Operational, and Upgrade Issues

The following tables are lists of known VNX1 installation, operational, or upgrade issues with workarounds or
recommendations.
Important: The tables are titled VNX Block Installation Issues, VNX Block Operational Issues, VNX Block Upgrade
Issues, VNX File/Unified Issues, VNX File/Unified Operational Issues, and VNX File/Unified Issues. Within each
table, the EMC Knowledgebase article number and a short description is provided. These lists were accurate at
publication time but may have since been updated.

VNX Block Installation Issues

ETA/ KB Article
ETA emc327099
ETA emc316719
ETA emc315777
ETA emc308914
ETA emc294916
ETA emc291837
emc286025
emc278385
ETA 170407

Description
ETA emc327099: RecoverPoint, VNX: Storage Processor (SP) reboots may occur with VNX Operating
Environment Release 32 P204 in a RecoverPoint environment.
ETA emc316719: RecoverPoint: Thin LUN Extender can cause data inconsistency.
ETA emc315777: RecoverPoint, VNX: Unexpected RPA reboot may cause Storage Processor (SP) reboot
resulting in short data unavailability.
ETA emc308914 : Excessive trespassing causes I/O performance issues, which may adversely affect
Virtual Provisioning
ETA emc294916: Using compression on Thin LUNs could result in data integrity issues when these LUNs
are heavily written to over an extended period of time.
ETA emc291837: VNX systems with iSCSI-attached hosts may have a single or dual storage processor (SP)
reboot after 248 days of runtime.
emc286025: EFD drives require new firmware update for new systems at the time of installation.
Adding and removing VNX systems to local domains using Unisphere.
ETA 170407: VNX, VNXe: Unable to initialize a VNX/VNXe system using VNX Installation Assistant (VIA),
Unisphere Storage System Initialization Wizard (InitTool), or VNXe Connection Utility (CU).

VNX Block Operational Issues

ETA/ KB Article
ETA 197315

Description
ETA 197315: VPLEX, VNX: VPLEX loses access to LUNs during VNX non-disruptive upgrade or other VNX
Storage Processor reboot.

VNX Block Upgrade Issues

ETA/ KB Article
ETA emc327099
ETA emc308955
ETA emc299619

ETA emc298607
emc315886
emc315885
emc307623
emc277689
emc262738
ETA emc315777
ETA emc165367
ETA 190057
ETA 197315

Description
ETA emc327099: RecoverPoint, VNX: Storage Processor (SP) reboots may occur with VNX Operating
Environment Release 32 P204 in a RecoverPoint environment.
ETA emc308955: SMLink_check tool should be run to check condition of Virtual Provision (VP) Pools on
VNX OE 05.31 prior to upgrade to VNX OE 05.32.
ETA emc299619: Non-disruptive upgrade (NDU) from VNX OE 05.31.000.5.XXX and later to VNX OE
5.32.000.5.006 or VNX OE 05.32.000.5.008 could result in a reboot of a single storage processor (SP) and
the inability of the NDU operation to complete.
ETA emc298607: VNX, RecoverPoint: VNX Operating Environment (OE) for Block 05.32 is incompatible
with RecoverPoint Appliance software.
emc315886: Non-disruptive upgrade failed due to slow virtual port uninstallation.
emc315885 VNX: Upgrade to VNX Operating Environment (OE) for Block 05.31 and 05.32.
emc307623: SP panic 0x00000044 (HEMI_MAX_CLK_EVENTS_EXCEEDED) on a VNX Series array during
NDU from VNX OE 05.31 to VNX OE 05.32.
emc277689: Array Read and Write cache settings will change after NDU of certain VNX Block enablers,
and Read cache may become disabled.
emc262738: Failover mode changes from 4 (ALUA) to 1 for ESX 4.x hosts when SP is rebooted.
ETA emc315777: RecoverPoint, VNX: Unexpected RPA reboot may cause Storage Processor (SP) reboot
resulting in data unavailability.
ETA emc165367: VNX: Thin LUNs and Virtual Machine (VM) datastores supported by Thin LUNs
inaccessible over FCoE transport.
ETA 190057: AppSync: After VNX array upgrade to block version 5.32.000.5.215. AppSync may not
authenticate the VNX system.
ETA 197315: VPLEX, VNX: VPLEX loses access to LUNs during VNX non-disruptive upgrade or other VNX
Storage Processor reboot.

VNX File / Unified Installation Issues

ETA/ KB Article
ETA 170407

Description
ETA 170407: VNX, VNXe: Unable to initialize a VNX/VNXe system using VNX Installation Assistant (VIA),
Unisphere Storage System Initialization Wizard (InitTool), or VNXe Connection Utility (CU).

VNX File / Unified Operational Issues

ETA/ KB Article
192263/192938

193193/193160

Description
192263/192938: Russian Time Zone changes for 26 October 2014. KB 192263 provides a table of
affected EMC products, while ETA 192938 provides for a patch fix and instructions for applying to
VNX1/VNX2 Control Stations.
193193/193160: ESA 193193 outlines Bash shell security vulnerabilities for VNX1 File OE, while KB
193160 provides a patch and instructions for applying the patch, to VNX1/VNX2 Control Stations.

VNX File / Unified Upgrade Issues

ETA/ KB Article
emc277773
emc281631
emc297471
emc299745
emc309210
SalesForce 166203
192938

193160

Description
emc277773: System does not call home for some critical Block system errors.
emc281631: Only one alert is visible in the alerts page in Unisphere/Celerra Manager.
emc297471: Celerra, VNX, and VNXe: ESA-2012-027: EMC Celerra/VNX/VNXe Improper Access Control
Vulnerability.
emc299745: Repeated Data Mover reboots could be triggered by a >2 TB file system with checkpoints.
emc309210: Celerra and VNX: Data Mover reboots when Windows client uses a previous version of
checkpoints to access file system.
SalesForce 166203: VNX: Microsoft Internet Information Services (IIS) server may experience operating
issues after VNX Operating Environment File upgrade.
ETA 192938 discusses the Russian Time Zone changes for 26 October 2014, as well as a patch for the
VNX1/VNX2 Control Station. Please be advised that if the File OE is subsequently upgraded, the patch
may need to be reapplied. The next regular release of File OE will contain the time zone database
changes.
KB 193160 provides for a Bash shell patch for VNX1/VNX2 Control Stations. Be advised that the Bash
shell patch would need to be reapplied after a full File OE upgrade. The next regular release of File OE
will provide for the Bash security fixes within the upgrade image.

Copyright 2015, EMC Corporation. All rights reserved.

Published February 3, 2015
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