Pham Sy Thanh

Technical Support Service - Advisory Sales Specialist at IBM Vietnam

Summary
HPC in 2013, 2104

Experience
Advisory Sales Specialist - Technical Support Service - Global Technology Services at IBM Vietnam
September 2012 - Present (4 years 1 month)
Skills:
- Develop and maintain comprehensive/expert technical sales knowledge of Technical Support Service
offerings, along with financial and selling skills in engaging and closing sales opportunities.
- Maintains in-depth knowledge of the management and/or sales processes, techniques, and tools associated
with the specialty offerings.
- Maintains in-depth knowledge of competition's offerings, strategies, and plans. Effectively differentiates
IBM offerings from competitive alternatives and creates customer preference for IBM offerings, based on
that differentiation.
- Possess a clear skills development roadmap for areas of expertise.
- Maintenance solution/sales experience highly.
- Positive attitude and self motivated individual Required
Communication/Negotiation:
Teamwork at highest levels. Leads large, complex engagement teams responsible for the development of
deliverables, such as client proposal and presentations. Drives and manages an effective partnership with the
clients through contact with executive management and individuals that influence the customers executive
team.
Leads negotiations with the highest levels of customer management, resulting in successful closing of the
sales.
Problem Solving:
Applies creativity and judgment in developmental work on complex Technical Support opportunities
within the business environment. Directs resource team to ensure appropriate quantity and quality of
technical/services resources are deployed. Leads team of professionals and provides ongoing guidance
in the development of solutions for large or complex opportunities. May lead more than one opportunity
concurrently. Accountable for business unit sales Revenue, Multi Year contract value and profit of the
unit. Develops the strategies and tactics that will win the business, including teaming arrangement, alliances,
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subcontractors, competitive strategies, tactics and responses. Has overall responsibility for the final proposal
to the client.
System Services Representative - Technical Support Services - Global Technology Services at IBM
July 2008 - September 2012 (4 years 3 months)
Skill:
- Professional knowledge related to Power System Platform, SAN Storage Platform and ATM System
Communication/Negotiation:
- Engaged as an independent professional. Ability to articulate and compare alternatives approaches.
Negotiate with specified objectives.
Problem Solving:
- Recognize problems related to project objectives.
- Creativity and judgment applied to professional technical, or operational problems. Independently generates
solutions, based on analytical skills & business knowledge.
- Challenge the validity of given procedures and processes to enhance and improve or develop
complementary adjustments /solutions.
Contribution/Leadership:
- Works on special projects, or leads small teams, or manages routine technical/ operational activities or
departments (national or international).
- Understands departmental mission and vision.
- Provides advice in technical/operational domain of specialization.
- Generally controls own work priorities and methods requiring tradeoffs.
Impact on Business/Scope:
- Accountable for individual or team, or department results, and for the impact of the results on functional
activities.
- Participates in overall departmental program planning.
- May have budgetary responsibility. C
- Contributes by supporting activities that are subject to business measurements, impact customer satisfaction,
or impact immediate costs or expenses.
System Management Engineer at HIPT Group
September 2005 - May 2008 (2 years 9 months)
- Working with Unix, Sun Solaris and Linux operating system.
- Sun Cluster System Management.
- HP-Unix MC/ServiceGuard Management.

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- Storage System Management, such as: HP MSA1000, HP EVA4100, XP 12k, Sun StorageTek 3510, Sun
StorageTek 6140.
- Manage backup system such as: Data Protector, Veritas
- Manage HP OpenView system.
- Storage Area Network Management.
- Manage network system for company.

Languages
English

Skills & Expertise

Technical Support
Technical Leadership
Technical Presentations
Sales Presentations
IBM AIX
HP-UX
Linux
Pre-sales
Business Analysis

Education
Ha Noi University of Technology - Genetic Singapore
Bachelor's degree, Electrical and Electronics Engineering, 2000 - 2005

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Pham Sy Thanh
Technical Support Service - Advisory Sales Specialist at IBM Vietnam

Contact Pham on LinkedIn

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