ACCIDENT & HEALTH

ACE BUSINESS CLASS

INTERNATIONAL BUSINESS TRAVEL INSURANCE

Despite the after-effects of the global financial crisis

and the hangover from recession in many countries,
experts expect the demand for business travel from
European companies to continue to grow1. As
corporate footprints continue to expand into ever
more exotic locations, effective risk management
demands the support of an experienced global insurer
with specialist expertise in business travel.
ACE understands the changing needs of European
business travellers. We deliver robust, compliant
insurance programmes combined with high quality
assistance services that spring into action both before
a journey starts and whilst a traveller is on the move.
This comprehensive approach allows us to help
employees when they need our support most,
wherever they are.
1

Global Business Travel Association, BTI Outlook - Western Europe, 27 September 2013

MINIMISE THE RISKS TO YOUR

PERSONNEL, OPERATIONS
AND PROFITABILITY
CASE STUDY: Senior executive
of a financial services company

Today, business travel is part of the day-to-day job for a

growing cohort of employees, from senior company
executives to junior sales staff, across an ever broader
range of companies, large and small.
With ACE Business Class, we bring to the marketplace a
comprehensive and consistent proposition. It is built on the key
pillars of specialist insurance expertise, dedicated assistance
solutions, and our strong global network and balance sheet.
This includes our own operations and experience in 54 countries
together with the financial security assured by our AA- ratings.
At the same time, we understand that each companys needs
and each employees knowledge are different. We tailor our
offering to meet our clients specific requirements and ensure
they have the bespoke support they really need.
We offer flexible, tailored insurance programmes and risk
management solutions for employees who are living, working
or travelling around the world.
We cover everything from medical emergency to
outbreaks of civil unrest, natural disasters and even
kidnap and ransom incidents.
Our pre-travel and on-the-ground emergency assistance is
flexibly designed to respond to the very different and often
unfamiliar situations in which employees find themselves
when travelling.
We also help our clients to manage many everyday events like
weather travel disruption and lost luggage or documents situations which, if unresolved, can seriously impact the success
of a business trip or stop the conclusion of an important contract.
In every situation, our objective is to help the business traveller
complete their travel plans successfully and deliver business
continuity for their company.

It was very reassuring to know that

there is someone that can be contacted
around the clock wherever you are in
the world. I had to rearrange my flights
due to adverse weather conditions and
was worried about missing an important
business meeting. I was able to make
all the necessary changes with one
phone call and the assistance company
reorganised the flight schedules, which
meant that I could still arrive on time.
The outcome was a successful
business trip.

CASE STUDY: Senior manager

of a manufacturing company

The thought of having to deal with

an unknown event, sudden injury or
sickness in a foreign country can be
very daunting. Knowing that you can
pick up the phone or go on-line to
receive advice and support helps
reduce any anxiety that I may have
when I travel.

We successfully combine the

knowledge that comes from a
local presence in 54 markets with
the worldwide perspective of a
global organisation.

ACE INTERNATIONAL BUSINESS TRAVEL INSURANCE

A TRULY COMPREHENSIVE
PROPOSITION
Safety and security always front of mind
Our proposition also includes a range of security services to help
you meet your duty of care obligations:
Daily reports about key risk-related events and news keeping
you and your staff in the picture
Employee tracking, ensuring you immediately know the location
of your employees anywhere when trouble strikes
Security assessments such as location threat assessments,
facility security assessments, other operational risk
assessments and cultural awareness reports
Kidnap and ransom cover for staff on hazardous assignments

Quality-assured medical care worldwide

Our extensive global experience enables us to offer:

Broad insurance coverage for your full range of
scenarios including business travel, longer-term
assignments, relocation and occupational accidents
A range of security services helping you meet your duty
of care obligations in the most challenging situations
Access to quality-assured medical care, providing the
reassurance of consistent levels of healthcare for your
employees wherever they are
Meeting diverse needs with pre-travel planning and
destination support, meaning you and your employees
are always connected to the most up-to-date news and

information
High-risk options available, giving you confidence that
your biggest and most complex risks are covered
Superior claims support from a multidisciplinary
in-house team, with regular monitoring of standards
to ensure you receive consistent service

The quality and price of healthcare has changed dramatically,

and often not for the better. Business travellers may now be less
likely to find good hospitals in some emerging markets than
twenty years ago, as foreign businesses which may have previously
subsidised local governments instead choose to develop private
facilities in their own compounds. Meanwhile, even in markets
known for their quality of healthcare such as the US, the
variation in costs and consistency of care can be very wide.
ACE recognises the importance of delivering world-class medical
support for employees at a cost that is efficient for the company
and at a standard that is comparable, no matter where they are
around the world. Whats more, when needed, we will provide air
ambulance transfers for travellers from remote areas to more
trusted medical centres.
Whether medical assistance is required in an emergency or for
a routine procedure, we give you access to a multilingual contact
centre via a single point of contact. The service is available 24/7
and the team will ensure that the whole claims process is handled
quickly and efficiently.

Breadth of cover for diverse needs

Our travel assistant services are designed to allow us to respond

quickly to the needs of individuals or groups of employees.

We know that every companys needs are different and there is no

such thing as a standard risk profile. While traditional business
travel risks are at the heart of our ACE Business Class proposition,
we dont stop there. We also cover longer-term overseas
assignments, the relocation of staff, occupational accidents and
can manage payment of costs in multiple currencies.

We offer a multilingual travel assistance call centre to ensure

travellers get expert emergency assistance in the language with
which they are most comfortable. It is available 24/7 and 365
days a year, so travellers receive support both before and during
a business trip.

Our aim is to provide in one simple package from one single insurer,
broad insurance coverage for your full range of scenarios. With
ACE Business Class, you have the reassurance and simplicity of
a single solution and avoid the effort and administration of
working with multiple providers to meet your needs.

A complete range of travel assistance services

Summary of cover
Our general insurance policies and
multinational programmes cover
business travel risks worldwide:
24/7 insurance coverage for travel
anywhere outside of the home
country or country of permanent
assignment
Medical expense cover for doctor
visits and inpatient hospital
treatment for emergencies or
serious injury
Emergency medical transportation
Cover for your biggest and most complex risks
At ACE, our strong risk appetite is matched by our specialist skills.
We dont shy away from high risk areas; in fact we thrive on the
challenge of responding to them. With an ACE Business Class
policy, accidental death and dismemberment, paralysis and
disability benefits are covered. Unlike some other insurers, we
cover war risk, natural disasters and kidnap and ransom risk as
standard. Thanks to our global experience, we are also willing
and able to meet the needs of high-risk sectors such as oil, gas,
mining, construction, journalism and media and many others.
This gives you the confidence that your biggest and most
complex risks are covered.

Superior claims service

Claims are important to us because we know they are important
to you. This is an area of our service that is too important to
outsource and we dont believe in taking shortcuts.
We have a large, in-house multidisciplinary claims team that
takes pride in its breadth and depth of experience in the areas
of accident and health and business travel and group personal
accident risks.
We monitor our claims handling capability and quality using key
performance indicators, with the help of a quality assurance team
that conducts independent reviews of our claims processes and
decision-making. This means you can be sure that you will receive a
responsive, high quality and consistent service whatever your claim.

Security evacuation covering a

wide range of perils, including
political or social unrest, terrorist
attack or natural disaster
Kidnap and ransom cover
Trip interruption benefits covering
accident and sickness
Lost or damaged baggage,
passports or other travel documents
Other optional benefits for travel
related risks

ACE INTERNATIONAL BUSINESS TRAVEL INSURANCE

TAILORED SOLUTIONS
AND SUPERIOR SERVICE
FOR MULTINATIONALS
Managing a global travel insurance programme for a
multinational business can be a very complex operation.
Risk managers face many difficult issues, as more staff spend
time away from home in diverse locations around the world.
Keeping track of a global travel insurance programme, including
the types of policies, premiums paid, claims made and local
compliance issues in multiple markets, is not easy.
Recent research by ACE highlights that 50% of
companies are concerned about gaps in coverage in
respect of their multinational insurance arrangements,
and 41% are concerned about gaps in compliance.
Our approach is to work with the client and their broker to put
in place the right combination of a Europe-based master policy
with locally admitted policies where required. This means you can
be confident that the appropriate levels of cover and limits are set,
and critically, that gaps in cover and compliance are minimised.
To help risk managers and brokers manage the complexity of

their travel programmes, ACE has developed a unique web-based

platform called ACE Worldview. ACE Worldview has been designed
to help risk managers, HR managers and brokers get a complete
picture of their insurance programme and policies in one place
and in real time.
ACE Worldview gives risk managers immediate access to
documentation, so it means no more waiting days or even weeks
for documents and other programme details, and no more
chasing, collating or formatting information from different sources.
The risk manager can review policies, create reports, set up
bespoke alerts and conduct market research, all from a dashboard
on their PC or mobile device. ACE Worldview also gives access to
the ACE Insurance Directory, the proprietary research tool that
keeps the ACE team up to date on international compliance and
regulatory issues.
Once a programme is up and running, companies can also track
claims activity from various parts of the world on their dashboard,
or view the most recent summary of their claims activity.

ACE Worldview key features

Programme summary
Document library

Track implementation, policies issued around

the world through ACEs MultiNational
account exchange(max) system

View and download copies of multinational

documents including implementations,
invoices, policies and insurance
certificates

ACE multinational research

Research ACE capabilities, country level
insurance regulations and market
practices around the world

Report centre

Loss information

Schedule monthly or quarterly queries

and reports that can be downloaded
or automatically emailed to you

Customisable loss information

reporting tool includes a dashboard,
alerts and report scheduling

Certificate request

Global engineering network

Request and track multinational

insurance certificates

Web-based system to manage

risk control activities and
intellectual property

Service standards

Programme contacts

Review the ACE Global Service standards

for all of the activities taking place for
multinational programmes

Review the contact information for

any of your programmes

ACE multinational news

Provides real-time multinational
insurance news and updates

The benefits of ACE Worldview

CASE STUDY: Risk manager

of a multinational IT business

CASE STUDY: Head of group insurance

for a multinational bank

ACE Worldview has improved our

processes by decreasing the time needed
to collate reports from various locations.
Worldview makes reporting quicker and
improves staff productivity by freeing
up time. The tool also provides greater
control by giving access to information
real time and allows the monitoring of
complex insurance programmes.

CASE STUDY: Group compensation

and benefits manager, Eramet

As a leading French mining and

metallurgy company operating around
the world through 50 subsidiaries, we
chose to partner with ACE as we required
the certainty that the insurance cover
provided was consistent and compliant
for all employees. ACE was able to offer
a tailor-made and flexible programme
on an international scale. It was ACEs
capacity to adapt and to take into
account the particulars of certain
subsidiaries in certain countries
that made the difference.

We chose ACE because our previous

insurer had problems with
implementation and did not provide
us with sufficient information. ACE
promised us a better level of service
They delivered on their promise. They
have proven to us they have an efficient
execution process and supply us with
timely and accurate information.

ACE INTERNATIONAL BUSINESS TRAVEL INSURANCE

WHY ACE?
ACE assistance in action

Supporting business operations:

Feedback from a leading global bank

When arranging cover with ACE, you get more than just an
insurance policy. You can be confident of receiving a responsive
and comprehensive service that meets your bespoke and
changing needs.
Pre-travel and security information reducing employers
administrative burden and satisfying their duty of care
Accessible emergency assistance, available 24/7 and 365 days
a year with one number to call and local language support,
making contact quick and easy
Independently quality-checked medical assistance, backed up
by air ambulance transfer where needed, giving confidence to
you and your employees about a high standard of healthcare
Direct settlement between ACE and assistance providers for
all treatment costs, minimising the employers time and
administration
Extensive security services helping the employer meet their
duty of care obligations in the most challenging situations,
including kidnap
Market-leading evacuation cover for a wide range of situations,
from terrorism and political unrest to natural disaster
Broad insurance coverage options for your full range of
employee scenarios including business travel, longer-term
assignments and relocation
Attractive limits, covering your staff for the biggest and most
complex accidental death and dismemberment, paralysis
and disability risks
Specialist expertise and risk appetite to cover high-risk
industries and sectors from oil and gas and construction to
journalists and media
Superior claims support from a specialist in-house team, with
regular monitoring of standards to ensure you receive
consistent service

A major multinationals executives were visiting

a country in South America to finalise a multimillion dollar contract. During their stay, there
was a change in government resulting in
heightened uncertainty about the political
stability in the country. The executives contacted
the 24 hour assistance service for contingency
advice. The security experts advised that the
events posed an elevated level of risk for the
team. The decision was made to remain in the
country and successfully conclude the contract.
The executives were then safely escorted back
to the airport.

Major medical assistance:

Assistance for an oil company employee
An oil company employee, a Canadian national,
was taken ill in Egypt with breathing difficulties.
Following tests, the medical team at the
assistance provider decided that open heart
surgery was required. It was also decided that
the local facilities were not adequate for this
operation. An air ambulance was organised to
fly the employee to a European medical centre
for surgery. Trained medical staff accompanied
the employee on the flight. ACE assistance also
arranged for his wife to be flown over to the
hospital from Canada to be with her husband.
The surgery was performed one week later and
the employee made a good recovery.

A medical emergency for the dependent

of a senior executive
Travelling overseas for the Christmas holidays,
a business executives young daughter was taken
ill on board an aircraft. She was transferred
immediately to hospital upon landing. The
assistance company explained to the family back
at home what was going to happen, to minimise
their anxiety. The child had a pre-existing medical
history which led to swelling of the brain and she
was treated in intensive care. She became very ill
and it was a long way from home. ACE arranged
emergency repatriation through its assistance
service and the child was accompanied home
by her mother. ACE assistance maintained
contact with all parties and went the extra mile
by arranging a courier to deliver the childs
specialised wheelchair to their home address.

The importance of a quick response: Feedback

from a UK-based employee of a global bank

Responding in the event of disaster

A senior manager was unwell during an overseas

trip and rang ACE at 02:30 am for advice.
Following an assessment over the phone of the
symptoms, the medical care team immediately
sanctioned a visit to a local doctor first thing in
the morning, advised on the nearest local clinics.

We provided advice and support in the following

situations:
We paid out $495,000 to a French national
following the earthquake in Haiti.
We paid $343,000 to an Austrian national as a
result of a fatal accident to an employee working
on a project in a Russian Federation country.
We paid out more than $11.6m to customers in
Denmark, France, Germany, Belgium, Switzerland
and the Netherlands following an airline
disaster.
We paid $274,000 to a French national following
hospitalisation in the US.

The confidence that comes from

our strength :
Global leader - operating in 54
countries around the world with
a multinational network spanning
197 territories
Long stable financial track record
- 27 years of unbroken growth
Financial strength - 6th largest
property and casualty insurer in
the world with AA- (very strong)
financial security rating (S&P 2013)
A comprehensive portfolio of
flexible financial protection
products covering travel, health
and personal accident

CONTACT US

About ACE Group

Established in 1985, The ACE Group

ACE European
European Group
Group Limited
Limited
has grown rapidly to become one of the
2nd Floor
ACE
Building
worlds premier providers of insurance
5 Georges
100
Leadenhall
Dock
Street
and reinsurance products and services.
IFSC
London
EC3A 3BP
ACE has offices in 54 locations and
Dublin
Tel:
+441
20 7173 7000
can help clients manage their risks
Tel: +353
Fax:
+44 20
1 440
71731700
7800
anywhere in the world.
Fax: +353 1 440 1701
www.acegroup.com/uk
Our clientele varies from multinational
www.acegroup.ie
corporations with property and casualty
ACE European Group Limited registered
exposures, to individuals purchasing
ACE01112892
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EuropeanisGroup
registered
Limited
in England
trading at

personal accident, travel or supplemental
as ACE Europe
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Additional
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Registered
branch in Ireland no. 904967
at 5 Georges Dock, IFSC, Dublin 1.
001UK010214

ACE European Group
Limited
Published
February
2014is registered
(company no.1112892)
in England and Wales with registered
office at 100 Leadenhall Street,
London EC3A 3BP.
001IE010214
Published February 2014

ACE is
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and Wales, and London and South East
England. Ours is a customer-centric
business model: we have a relationship
management structure for key accounts
and claims and 20 dedicated business
relationship managers.
ACE is listed on the New York Stock
Exchange with the ticker ACE. ACEs
core underwriting insurance companies
are rated AA- (very strong) by Standard
& Poors and A+ (superior) by A.M. Best.