Object:

The general scope of this study is to examine of customer satisfaction of internet

lease line towards the Tata communication ltd.
The objective of the project has been classified are primary and secondary
objectives:

Primary object;
To analysis the satisfaction level of customer towards tata communication ltd

Secondary object
How the customer choose their respective ILL and broadband services
To find the awareness among the customers about Tata communication
ILL and its new product
To find out the problem faced by ILL users
To analysis the position of Tata communication ILL against against its
competitor
To identify the customer preference
To make suggestion, to improve existing condition.
Hypothesis;
1.
H01. Majority of potential customers are satisfaction with ILL
services offered by the TCL
H11. It is possible to potential customer satisfaction level with
the help of suitable research technique.
2.
H01. To more satisfied the customer are with the speed of data
transmission, the higher is the customer satisfaction
H11. To more satisfied the customers are with after sales
services, the higher is the overall satisfaction.
3.
H01. Quality of ILL services has an impact on customer
satisfaction in the TCL

H11. Quality of ILL services does not have any impact on

customer satisfaction in the TCL
Sampling design
Population
The population include all the existing and potential users of
different ILL services in Bangalore
Sample unit:

The population include all the existing and potential users of

different ILL services within Bangalore

Sample size

50 respondents

Research design:
There are different types of research design, consisting of literature survey,
descriptive research consists of case studies and statistical method and the
experimental research consist of surveys, field research.
For the collection of data I will go throught
Field research
Desk research

Field Research:
Field research is the search the direct contact the customer and collect the
information about the customers behavior and customers opinion. In held
search, I will collect primary data through this method
1. Interviewing and
2. Questionnaire
Interviewing: it is face to face interview which collect the information
about customers opinion. It also include telephonic interview and . I
will interview around 150 consumers.

Questionnaire: A questionnaire is the help for collecting information

directly given by a person and information real consist of like and
dislike, opinion and beliefs, experience about the services etc.

Desk research
For collecting secondary data
Search the product review on net and looking for magazine and media
for adverts.
I will go for the companys branch office and ask about the internet
lease line product, Price and data sheet.
Search buyers guide and direction for product specialization and
background.

Questionnaire;

1. Do you think net connection is necessary for you organization

o
o
o
o

Strongly Agree
Agree
disagree
strongly disagree

2. Which net connection is used in your organization

o Internet Lease Line
o Broadband
o leginet
o
Others
3. Which service provider are you using
o
o
o
o
o
o

TCL
Airtel
Reliance
BSNL
TTL
others

4. How much bandwidth are you using

o
o
o
o

2mbps
4-6mbps
8-10mbps
more than 12

5. Are you using internet lease line or Broadband

o
o
o
o
o

ILL
BB
MPLS
p2p
others

6. How many systems are connected in the firm

Less than 10
10-20
21-30
great than 30

o
o
o
o

7. Why do you prefer TCL connection in your organization

Offer
quality of services
speed and safety
Brand name

o
o
o
o

8. Are you satisfacted with the TCLS services

Strongly agree
somewhat agree
Neither agree nor disagree
strongly disagree
disagree

o
o
o
o
o

9. The process of getting your problem resolved was

o
o
o
o

good
average
best
poor

10.Compared to other product in this catrgory, would you say that our product is

o
o
o
o

Much better
somewhat better
worse

11. Rate the following

Particulars
Speed

good

Average

best

poor

User
Experience
After
Purchase,
customer
Services)
12. Overall, I rate TCL ILL

o
o
o
o

Good
Average
best
poor

13.If you are asked to select among the following as first preference which would
you choose

o
o
o
o
o
o

TCL
Airtel
Reliance
BSNL
Vodafone
Others

14.Do you have any suggestion in your TCL connections