INCOLAB SERVICES COLOMBIA S.A.

S
ENCUESTA DE SATISFACCIN DE CLIENTE

Cod: FO-ATC-03
Fch: 06/07/2015

For Incolab Services Colombia S.A.S. is of vital importance to measure your level of
satisfaction with our services of quality and quantity control of solid fuels, as well as the
technical and logistical support we provide. The feedback from our Clients is the base upon
which the continuous improvement of our Organization is developed, so we present to you a
survey where your opinion will help us decide which improvements to implement so our
services meet your needs.
You will be able to rate the more relevant aspects of our services using a scale of 1 to 5, where
1 is deficient and 5 outstanding (with an option of N/A, or Not Applicablefor those cases
where a given service has not been provided) and comment on our handling of complaints and
claims. Finally you will have the opportunity to make comments or suggestions that you
consider pertinent, to help us grow as a Company. Your comments are not only welcome, they
are highly appreciated.
I. Rate our laboratory and/or technical area

RATING

The fluidity and quality of communication with our personnel

The treatment received from our personnel

The knowledge and level of our technical personnel

The reliability of analysis and test results

The presentation of analysis and test results

The turn-around time of analysis and test results

The compliance of the area with your requirements

Your degree of general satisfaction with this rea

II. Rate our sampling and/or marine operations area:

The fluidity and quality of communication with our personnel

RATING
NOT APPLY

The treatment received from our personnel

The knowledge and level of our technical personnel

The reliability of our reports and/or calculations

The turn-around time for our reports and/or information

The compliance of this rea with your requirements

Your degree of general satisfaction with this rea

III. Rate our personnel in general:

RATING

Attention to instructions and response time

Technical and logistics advisement

Management of documentation

Customer Service

Confidenciality and data protection

IV. Rate our company:

Turn-around times
Fecha envi Wednesday, September 14, 2016 2:44 PM

RATING
2
Pgina 1 de 2

INCOLAB SERVICES COLOMBIA S.A.S

ENCUESTA DE SATISFACCIN DE CLIENTE

Cod: FO-ATC-03
Fch: 06/07/2015

International support

Cost / benefit ratio

Global satisfaction level

V. On complaints and claims:

ANSWER

Have you manifested a complaint over the last year?

YES

If so, was your complaint handled opportunely?

YES

Was the response / solution to your satisfaction?

YES

Would you request our services in the future?

YES

VI Comments and suggertions:

ok
VII Information who complete the survey:
Name

Alejandro Farber

Position

Tesoreria

Company

ADN ENERGIA S. DE R.L DE C.V

Date

14 Sep 2016

Fecha envi Wednesday, September 14, 2016 2:44 PM

Pgina 2 de 2