Wilson College

Mumbai University
Merchant Acquiring Business

Internship Report submitted to State Bank of India in

completion of the requirement of Summer Internship at
the State Bank of India.

Name of the students:

Project mentor:

Sakshi Sinha

Mr. Hari Iyer

Jagjit Singh

April 28th 2016 to June 28th 2016

Acknowledgement

State Bank of India (SBI) supported the research. We

thank our seniors who provided insight and expertise that
greatly assisted the research.
We thank Mr. Hari Iyer for assistance with the Merchant
acquiring business for comments that greatly helped us in
forming the report.
We would also like to show our gratitude to State Bank
of India for sharing their pearls of wisdom with us during
the course of this research.
We are also immensely grateful to our seniors for their
comments on the report.

Table of Contents
2

I.
II.
III.
IV.
V.
VI.

VII.
VIII.
IX.
X.

Acknowledgment
Introduction
Summary
Types of POS machines
Point of sale terminal data flow
Description of the internship:
a) Market Needs
b) Target Market
c) Analysis of charges
Road Shows
Branch Dossier
State Bank of India: Merits
References

2
4
6
8
11
13
16
19
22
23
48
49

Introduction
We are studying Bachelor of Management Studies
(BMS), in Wilson College, currently in the third year.
Being management students and pursing marketing as
specialization, we had been assigned to conduct research
and be part of the merchant acquiring business team in
State Bank of India (SBI) lead by Mr. Hari Iyer who is
also our mentor for this internship. With his immense
support and constant encouragement we were able to
gain all the experience we could.
State Bank of India is an Indian multinational, public
sector banking and financial services company. It is a
government-owned corporation with its headquarters in
Mumbai, Maharashtra. As of 2014-15, it had assets of
INR 20,480 billion (USD 310 billion) and more than
14,000 branches, including 191 foreign offices spread
across 36 countries, making it the largest banking and
financial services company in India by assets.
We were assigned to conduct research on the POS
machines, which are being used, by retailers and
corporates. Retail POS Systems were among the most
sophisticated, powerful and user-friendly computer
4

networks in commercial usage. In fact, most Point of

Sale Systems does much more than just "Point of Sale"
tasks. Even for the smaller tier 4 & 5 retailers, there is
Point of Sale Solutions available that includes fully
integrated accounting, inventory tracking &
management, open-to-buy forecasting, customer relation
management (CRM), service management, rental
services, operation reporting and payroll modules.

Summary
What does Point of Sale Terminal (POS) mean?
Not too long ago cash registers were the only game in
town, but these days companies have many more
choices.
A point of sale terminal (POS terminal) is an electronic
device used to process card payments at retail locations.
A POS terminal generally does the following:

Reads the information off a customers credit or debit

card

Checks whether the funds in a customers bank account

are sufficient

Transfers the funds from the customers account to the

sellers account (or at least, accounts for the transfer with
the credit card network). Records the transaction and
prints a receipt.
Point of sale terminals are a combination of software and
hardware that allows retail locations to accept card
payments without updating their cash registers to read
cards directly. The costs of installing POS terminals vary
6

with the size of the business and the terms from the
supplier. Small merchants may have to pay rent for the
terminal, as well as pay an additional per-transaction fee.

Types of POS machines:

Desktop
terminal

PSTN
terminal
POS
Portable
GPRS

Mobile POS
8

A.PSTN Terminal (Gets connectivity through normal

telephone line)
B.Desktop Terminal (Gets connectivity through
GPRS SIM and installed at merchant outlet)
C.Portable GPRS (Gets connectivity through GPRS
SIM and power through an inbuilt battery and due
to its portability may be used in exhibitions or
anywhere as per need)
D. Mobile POS (A smartphone, tablet or dedicated
wireless device that performs the functions of a cash
register or electronic point of sale terminal): Any
smartphone or tablet can be transformed into an
mPOS with a downloadable mobile app. Typically,
when the business owner registers the app, the
vendor sends the business owner a card reader that
plugs into the mobile device's audio jack. Some
mPOS software vendors also provide optional handheld docking stations (called sleds) that allow the
mobile device to read barcodes and print receipts.
Depending on the software, a mPOS can operate as a
stand-alone device that's simply linked to the business'
bank account or it can be an integrated component of a
larger, legacy POS system. To protect cardholder data,
9

customer data is encrypted and stored in the cloud -- not

on the device.

10

Point of sale terminal data flow

Data
validation &
uploads
Bank'

Data flow

Custo POS Vendor

FINCBS Main
mer Machin 's
server Server CBS
e
server
Server
Signature &
a/c details

Format
channge

Update

11

The Electronic Payment Process

When customers swipe their debit or credit card through
the POS terminal, the transaction begins with the card
reader extracting the Bank Identification Number (BIN).
The BIN identifies the type of card, debit or credit, as
well as the issuing organization (VISA, MasterCard,
American Express, etc.). The POS system then, based on
the BIN, determines the network that should be accessed,
the telephone number(s) for that network, and other
operational parameters required to complete the
transaction as quickly and securely as possible. These
parameters include the data transfer rate, the line
protocol, either synchronous or asynchronous, and the
type of encryption and the encryption key to use.
POS terminals contain an embedded analog dial-up
modem, which operates through a 2-wire, analog voicegrade telephone line. Upon obtaining all required
information, the POS terminal initializes the embedded
modem and dials the appropriate number. Once the host
answers the call, the two sides must negotiate parameters

12

and synchronize their modems, in what is called the

"hand-shaking" process.

A) Market Needs
1. POS terminals need to reach the 5,000+ centers that
have ATMs. There are over 14 million retail outlets
without POS terminals in the country. Of these, about 5
million merchants have sales volumes that justify a
card swipe terminal.
2. Low-cost POS devices: India is a country with a
majority of low-ticket transactions. Addressing the
market requires economic equations that are different
from the ones used in the Western world.
3. Consumer education/ awareness around security of
card usage, reward points associated with card swipe
and other benefits.
4. Value proposition to Merchants and Education POS
players need to show the financial and marketing
muscle to accelerate adoption and could explore a
unified approach to market with Credit Card players

13

and other technology providers. Surveys show that

merchants also tend to distrust card payments and fear
delayed receipts.
5. Viable Strategy and Long Term Vision of Merchant
acquirers. A company attempting to break the mold
needs to develop a solid, long-term strategy to survive
in a highly competitive market.
The Reserve Bank of India (RBI) says there is a need for
increasing the numbers of alternate delivery channels
in rural areas, as banks are more focusing mainly in
metropolitan and urban centers.
The proliferation of digital channel is evident mostly in
the Tier- I and Tier- II centers of the country. Digital
channels must be available in Tier- III and Tier- IV
centers as well, R. Gandhi, Deputy Governor, RBI,
said during his speech at an event organized by
national payments cooperation of India. The RBI
deputy said it was of critical importance that the
population in over 6 lakh villages in the country is
exposed to the alternate delivery channles.

14

Some estimates indicate that to reach the average levels

of BRIC Countries India would need 20 million POS
terminals as against the current 1.2 million this is a tall
order, he said.
The POS terminal are used for facilitating debit and
credit card transaction.
Mr. Gandhi also said the retail payments in the next 3-5
years were likely to be driven essentially through
mobile payments. This to ride on over 1 billion mobile
connections in the country and the financial inclusion
drive, he said.
POS Terminal Market in India 2015-19, has been
prepared based on an in-depth market analysis with
input from industry experts. The repost covers the
market landscape and its growth prospects in the
coming years.

15

B) Target Market

Payments related technological innovations are changing

the way the Indian consumer pays for her spends.
However, cash remains king. According to a Reserve
Bank of Indias (RBI) report released in March, Concept
Paper on Card Acceptance Infrastructure, usage of debit
cards at ATMs still account for 88% of the total volume
and around 94% of the total value of debit card
transactions. Compared to this, transactions at point of

16

sale (PoS) terminals account for only 12% of volume and

6% of value of transactions.
One of the reasons is that the growth in acceptance
infrastructure has not been uniform across the country,
with higher concentration of ATMs and PoS machines in
urban areas and larger towns. There is a lack of
penetration of PoS machines. And even if there are
machines installed, low-value transactions are
discouraged by the merchants themselves. Then there are
connectivity issues, which discourages consumers from
using PoS terminals to make payments, said Piyush
Singh, managing director (financial services group),
Accenture India. For instance, many mom-and-pop shops
and kirana stores refuse to accept digital or electronic
payments and dont have PoS terminals.
The central bank agrees with this reasoning. The usage
of cards has been constrained by lack of accessible
acceptance infrastructure, especially in rural areas where
the growth in card issuance has been very high in recent
times, said the note.
People usually dont want to use card on a daily basis
and shopping for groceries or cash does other small

17

things. The usage of cards is limited to the people with

bank accounts which people in rural areas are reluctant to
opt for, they dont want change and its very difficult to
convenience them to choose card payment methods.

18

19

D) Analysis of charges
Charges for POS Terminals are as under
1. Where the terminal will be used for both sales as
well as cash payment transactions then bank will
recover rental applicable for such cases which is as
under:

i) For PTSN Terminal (Landline with outgoing STD Facility, no charg

ii) Monthly Rental for desktop GPRS/Portable GPRS Terminal
Monthly Rental up to
48 months
From 49th Month

DESKTOP GPRS
PORTABLE GPR
220/-+ Service tax as
400/-+ Service tax
applicable
applicable
Actual SIM charges only (presently Rs.45/-+
service tax per month)

20

Particulars

Monthly Volume

Commitment Charges

Commitment
charges (Minimum
volume per
terminal per
month)

Above Rs.

25000/ Rs. 15001 to Rs.

25000/ Rs. 0 to Rs.

15000/2. Further, where the transactions are below Rs.

Nil
Rs. 150/-+
Service tax
Rs. 199/- Service
tax

25000/- per month, then monthly commitment

charges at following rates will be applicable

3. One time installation and association charge of rs.

500/- service tax (this includes charges to be
recovered by SBI).
4. NICTs monthly charges Rs. 200/- service tax of all
types of machines.

21

State Bank of India (SBI) charges 1.5% for the Point- onsale (POS) machines, which is the average cost charged
by all the banks.
Though the charges can be negotiated by the private
banks, SBI being a public sector bank caters to the public
and cannot have profit as their focal point and thus it is
difficult for SBI to get the rates negotiated.

22

Road Shows
WHAT IT IS:
A road show is a presentation made about an investment
opportunity usually given by a representative of a
company at the offices of potential investors.
HOW IT WORKS (EXAMPLE):
Businesses must travel and meet with potential investors,
partners and customers to gain their support. One of their
key marketing tools is a powerful, succinct presentation
of the business case for the product or investment
opportunity. Road shows usually include a very high
level version of the company's business plan, including
the background of the company, experience of the
management team, product features, analysis of the
competitive landscape, and expected (and actual) results.
The presentation is referred to as a road show.
Road shows are usually electronic presentations
accompanied by physical samples of the product and the
presentation itself.
WHY IT MATTERS:

23

Businesses have very little time to make a sale with a

prospective client. The decision to buy or invest is made
during the first few minutes of a road show. At the same
time, road shows are expensive to put together and
undertake (i.e., multimedia, publications, travel, etc.).
Therefore, the quality of the road show, in addition to the
personnel involved, must be of the highest standard.

SBI frequently conducts road shows, they select areas

and select the radius in the following areas of 2kms and
then each person goes to the desired shops and conducts
the marketing procedures.
We were part of a road show, which was conducted in
Andheri, we assembled in the branch and got assigned
the teams, we then made visit to 3 different outlets:
1. We first went to a regular garage where asked,
whether they use a PoS machine, they did use it
before but not anymore as they didnt get customers
which were willing to use cards for the services they
provided and thus they didnt anymore.

24

2. We then visited a local restaurant, they did have a

PoS machine, but they didnt use SBI machine but
rather the machine provided by Axis Bank, they
didnt want to travel far for the bank as SBI branch
wasnt nearby.
3. The last place we visited was a famous franchise
Yoko Sizzlers, they had both SBI and HDFC PoS
machines, the reason, they werent aware of the
international card service provided by SBI. Thus,
they opted for HDFC.

25

Branch Dossier
ROLE OF BRANCH MANAGER:
Branch Manager is the key motivator and leader who
channelize all the resources available to render excellent
customer service, promote business development and
increase profit.
The Branch Manager being overall in-charge of the
branch, the responsibility of business development, staff
development, proper housekeeping and image building
rests with him.
The task of the Branch Manager is multifarious,
demanding knowledge, skills and attitudinal orientation.
He/ She must be updated on knowledge of instructions
regarding systems, procedures, rules regulations, risk
mitigation, marketing etc.
The Branch Manager is vicariously responsible for the
acts of his subordinates.

26

TAKING OVER:
Branch Manager has to ensure the following at the
time of taking over as Branch Manager of a Branch.
Study the Branch Dossier also.
Read the latest P Form of the Branch and get a
panoramic view of the Branch business position.
Study the Branch Dossier.
Read all the latest Audit Reports of the Branch and
be aware of the problems of the Branch. Carefully
go through the observations made in GHSI (Group
Heading of Serious Irregularities) of last Inspection
Report and cross check them with relevant records.
1
Identify deficiencies in the functioning of the
Branch from the marks awarded to the core
parameters.
Fraud folder, investigations, inquiries pertaining to
the affairs of the Branch, if any exist has to be

27

studied and ensure proper control of documents

relating to such matters.
Branch Document Register All the items to be
checked to ensure they are valid, properly indexed
and initialed and are current and in order.
Key Register Ensure that the entry of all the keys
of officials, are properly entered and no extraneous
entries are recorded in the register.
Read and note the emergency arrangement of the
Branch.
Ensure the availability of Duplicate Key Deposit
Receipt.
Check the BGL/System Suspense Accounts and
IBTS entries Ascertain the reasons for long
outstanding entries and the steps taken for
reconciliation of such entries.
Loan Balance File/CCOD/List of NPA Accounts
to find and ascertain the over all position of the
Branch.
28

 In case, the Branch does not have a designated Field

Officer, take possession of all the loan documents
and verify each with the Loan Balance File/ CCOD
file .
Ensure that all the limits were sanctioned under
proper Authority and relevant control forms are
available.
Verify the security documents relating to
advances/loans and verify whether they are
appropriate, current and enforceable.
Check the balance of stamps held in the stamp
account.
Arrange for withdrawal of duplicate keys for
verification from the neighboring branch. After
verification it should be released and re-deposited back
on the same day. The fact of withdrawal should be
entered in the Branch Key register and advised to the
Controlling Authority.

29

 Check and note the emergency arrangements to be

followed in the event of sudden incapacitation of the
Branch Manager.
Check the Protective and security arrangements,
availability of auto locking facility at all the
counters, fire protective systems notices, locking up
arrangements, Police patrolling, emergency alarm
bells and ensure that lights are adequate.
Ensure that CCTV is installed at the Branch is
functioning, all the cameras are in working
condition and storage facility of data of at least 45
days is available in the system.
Ensure that the Branch Managers monthly
certificate (Annexure II) depicts the true picture of
positions obtaining at the branch.
Verify whether the Customer Service Committee
Meetings and Customer Relation Programmes are
held at stipulated intervals and advised to
controllers.

30

 Verify the documents relating to branch and its

premises, viz., approved maps/ lease deed/ title
deeds/ licenses and their validity. If the premises are
taken on lease/ license, check the rent receipts etc.
Verify insurance of cash and valuables, cash in
transit, fixed assets, gun licenses, ammunition, fire
extinguishers, anti termite treatment, time lock on
strong room, security alarms, communication
system with nearest police station etc.
Get copy of District Credit Plan from Local Bank
and potential Linked Credit Plan from NABARD
and read them.
Visit local police station, senior police authorities
and other important government officials in the
town.
Visit important customers and record in the
Customer Call Register.
Visit important leaders, good NGOs, Heads of
Educational Institutions,

31

industries, builders etc.

Prepare a business plan for the Branch for one year
with increment of all staff.
See whether any improvement is needed in the
ambience. Keep the Branch neat and clean and
ensure that all the Registers/ Documents can be
easily assessed.

KNOW THE STAFF AND GET THEM INTO YOUR

TEAM
For a service industry, its People are the most important
assets. A motivated and disciplined workforce can
achieve wonders in the market place.
Acquaint yourself with all the staff members of the
Branch. Know the names of all your staff members, Get
their family details and know them really well.
Remember their birthdays and greet them.

32

Think of their continuous - development & welfare and

instill in them the necessary commitment for the goals of
the Branch.
Let every employee know that he is an ambassador of the
Bank and their actions should fulfill this role. Find out
their strengths and weaknesses.
Be accessible not only to your officers, but to all
members of the staff at the Branch whenever they seek
such an access.
Communicate clearly to all the staff members through
formal/ informal meetings about goals, results etc to be
achieved. Make everyone feel that they own the Branch.
Encourage your officers to act as Leaders and provide
them adequate support.
Recognize and appreciate good works done by the
officers/staff recognized through felicitation meetings
and get them appreciation letters from controllers.
When the staff members come to you with problems,
actively involve yourself in helping them reach solutions.

33

Sanction their entitlements/ bills/increments in time

without any delay. Have staff meeting at least once in a
month and get their input.
Empathize with them when in distress. You are the Head
of the Family and it is your duty to take care of all the
staff members. Have periodic get together.
DAILY ROUTINE OF BRANCH MANGER
Visit customer area to see whether all the customer
amenities like water, water filters, water coolers, lights,
fans, air coolers, air conditioners, wash rooms, broachers,
vouchers, signboards, furniture, drop-box etc are in order
and adequate.
4
Check the complaints/ suggestion box.
Check all the security systems/ electrical wirings/
fire extinguishers, etc. are in
order.

34

 Check whether the security guards are on duty with

gun, if applicable and check whether the guns are
loaded and ammunition available.
Get all the vouchers of previous day, scrutinize and
do second crossing .
Read the e-mails received at the branch and initiate
suitable steps. If the e- mail is received from an
outsider, acknowledge receipt immediately pending
final disposal.
Follow-up pending items, if any, against
request/instructions received for internet Banking
Reports through Manual Intervention Transaction
menu in CBS.
Verify the Roster Register to ensure that all the
reports have been delivered and acknowledged for
checking.
The VVRs and other reports are allotted and
properly checked invariably on T+1 basis and
vouchers are cancelled by checking Officials
suitably.
35

 Monitor RG 1, RG 2 , RG 3 and Holiday period

accounts from the Circle website and check
slippages.
View SBI Times and Chennai Circle for
announcements, if any and follow instructions
DAILY ROUTINE OF BRANCH MANGER IN
CBS
BOD PROCESS
Ensure that the BOD Process is completed well
before commencement of the days working hours
and shadow files are successfully uploaded.
SERVICE DESK :Log into the Service Desk to
check for any announcement made . Any relevant
information/announcement to be printed and
circulated amongst all the operating functionaries of
the branch. Also to verify, from the relative register
and screen-prints for all the Users in the branch, if
there is any outstanding Service Desk Request.

36

REPORTS
Verify/ensure that all the reports for the previous day
have been received. If any report has not been received,
ITS department at L.H.O. may be contacted for obtaining
the same. All reports are to be printed and checked as per
allotment made through suitable office order. The Branch
Manager has to ensure that the reports are checked on
day-to-day basis and corrective action, if any, has been
initiated.
The Branch Manager should scrutinise the checked
reports, particularly the following: Voucher
Verification Report
Credit Balance in Expense A/c
GL DAYBOOK
Daily Report on Accounts Opened & Closed Report
on back dated value transactions
GLCNTR
Report of High-Value Transactions
GLCOMP
TDS Daily Report
Failed Standing Instructions Report
37

 Monthly TDS deducted

Audit BGL Accounts Age wise Report
Exception Reports
List of Non-zero Intermediary Accounts
ATM Suspense Postings Report
List of Segment wise INCA
List of User Report
Delayed Stock Statement
CC/OD and Loans Balance File
Irregularity Reports in respect of advances
Probable NPA Report & List of NPA Accounts DDP
Outstanding & DDP Control Purchase List of
Accounts due for revival
Pending Collection
Monitor GLIF entries
Reports sent by CDC (If any)
Check for un-reconciled ATM entries (available in EOD
reports folder) Verify outstanding Service desk
Request
Check VVR for Non Home Branch Transactions
Check BGL Day Book for Non Home Branch

38

Transactions
Ensure allotment and proper checking of VVR and GL
daybook
Check Exception Report
BGL Audit ad-hoc Report
6
Check list of probable NPA file in CBS Reports folder.
Report on Manual Interest intervention adjustment
transactions
MONTH END ROUTINE FOR BRANCH MANAGER
Verify and Ensure:
BMs Monthly Certificate with Annexure for CBS
has been sent
Outstanding entries in Sundry, Suspense, IBIT,
B.Chq, and other BGL accounts
for prompt reversal
Verify the following: P Form Report, Staff Accounts

39

 Service Tax is paid and returns filed before the due

date
TDS is remitted before the due date
Branch Calendar for next month is created
Ensure that all the monthly deductions like recovery
for Furniture, Lease,
Festival Advance, Housing Loan, Car loan etc. and
other statutory recoveries
are effected in the monthly salary of the staff.
Ensure that the gold ornaments pledged against gold
loans are assessed by
an appraiser for purity.
Ensure to send/upload the Monthly Charges return,
BMs monthly certificate, P
Form etc.
Ensure that all incomes have been correctly booked/
realised
40

ROUTINE AT PERIODIC INTERVALS:

Ensure that
Officials & employees are adhering to the security
norms meticulously.
The staff members are aware of the Information
Security instructions.
Reports are filed properly and preserved as per the
Banks Instructions.
Adequate stock of paper, toners, CDs etc. are
available at a short notice.
Employees and officials are trained.
Scanning of all Customers Signature is done at the
branch/ LCPC.
Intra day cash verification is carried out by the Cash
Officer regularly at
irregular intervals.
Form quality circles wherever feasible .
41

REGISTERS TO BE MAINTAINED
Ensure proper maintenance of the following
registers / records / Files at the Branch:
1. Branch Managers Monthly Certificate Register
2. Fixed Assets Register
3. IOA Memo Register / File
4. Insurance Register
5. Documents Execution Register
6. Title Deeds Register / EM Register
7
7. Renewal of Postal Bag/Telegrams/Gun
Licence/Insurance of Cash, Gold and other
valuables and Fixed Assets
8. TrustAccountsRegister
9. Customer Call Register
10.

High Net Worth Individuals /NRI Customers

List / Records
42

11.

Visiting Official Register

12.

Various Inspection & Audit Reports and its

present position
13.

Budget, P-Form, CIS & NPA files

14.

CourtCasesFiles/Records

15.

Customer Complaint Register / Files

16.

Annual Maintenance Contracts Approval /

Payments Register
17.

Preventive Vigilance Committee, Customer

Service Committee and Customer

Relations Programme - Registers/Files
18.

GLIF entries Reconciliation Register

19.

Missing Voucher Register

20.

Local Purchases Stationary & Sundry

Articles Register
21.

Registers for Loan Application Received &

Disposed,Assets Hypothecation, DP,

43

Insurance, Inspection,
22.

RegistersforNPA-

SuitFiled/SMAAccounts,Written-Off,AUCA,DRT
and Compromise Proposals
23.

Letters Received / Sent Register

24.

USROMD Register

25.

Late Attendance Register

26.

Absentee Register

aa.Cash Transaction Monitoring Register

It is the bounden duty of the Branch Manager to ensure
Zeroing of the System Suspense Account on day to
day basis.
Allocation of VVR Checking and Checking of
VVRs on daily basis.
Scrutiny of transactions of high withdrawals and
enquire its necessity.

44

 Monitor high value transactions by non- home

branches in the accounts of the
Branch.
The Branch does not have any unauthorized tellers
in the Branch log in CBS.
The allocation of proper capability levels for the
Users at the Branch.
Scrutiny of capability level changes made at the
Branch on daily basis.
Ensure adequate protective arrangements at the
Branch and also proper
security arrangements for ATM Cash
Replenishment.
Prompt submission of various returns and its
correctness.
Strict adherence to cash department procedures as
per laid down norms of
the Bank.
45

8
Reconciliation of Systems Suspense Accounts
including ATM Accounts are done on daily basis .
All the security documents for loan accounts are
available, current and in order.
No documents are kept time-barred. Revival letters
obtained are properly kept along with the
documents concerned.
All the Title Deeds, ECs as per Title Investigation
Report are properly kept at the Branch.
Appropriate actions are initiated for NPA accounts.
Follow-up of SMA/NPA accounts, Recovery etc. are
properly carried out at the
Branch.
Court Cases are properly followed and current
position of each case is
recorded in the respective registers.

46

 Meticulous maintenance of all the Registers as per

the laid down instructions of
the Bank.
Proper follow-up of Systems and Procedures as per
laid down instructions.
Post facto sanction/approval obtained for the
deviations if any observed in
sanction of advances/loans at the Branch
Submission of Compliance reports various Audits.
Control over expenditure Charges, Petty Cash &
Miscellaneous
INDICATIVE CHECKLIST FOR BRANCH
MANAGERS Hardware:
Details of machines with location and number to be
maintained in a Register AMC to be done before the
expiry date
Insurance to be renewed before expiry date

47

Preventive Maintenance of computer/UPS/AC/

generator
Cleaning arrangement once in a fortnight
Software:
Only Banks authorised software
Symantic Endpoint Protection antivirus
software is loaded and up to date in
the Server and all PCs
Keep watch against Un-licensed/Pirated
software
All software licenses & media in safe place
Input forms for users right are authorised by
you and these forms are given a
numerical sequence
9
No user is having any rights on CBS, which are not
approved by you Password:
48

Passwords are kept secret by all users and never shared

with others
Ensure that the passwords of official / generic IDs
pertaining to INB / ATM, etc.,
kept in sealed covers is preserved in Branch Documents.
Security:
Post EOD Signal Data backup to be obtained and
preserved as per extant instructions.
Verify all the system room registers periodically
Disaster Recovery Plan and Business Continuity
Plan approved by the controller
are on record and circulated to all the staff members
concerned. All committees as per the approved
Business Continuity Plan are functional and also
meeting at the stipulated intervals.
USER MANAGEMENT
o Ensure that a suitable officer is designated for
User Management.

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o Users to be created on written instructions

from the BM and screen print of the
Service Desk request to be scrutinised for
correctness.
o Register(s) maintained for User Management
User Id Register; Sign
on Reset Register; Forced Closure Register;
etc., to be scrutinised.
o To ensure that IDs of Users Transferred from
the Branch are transferred and
those of retired employees are deleted.
o Reiterate the importance of maintenance of
Password Secrecy by all Users at
the branch.

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State Bank of India:

Merits
Key features of merchant acquiring business
Power of nation wide network
Increased sales to the merchant
No cash handeling, no theft
Latest PSTN/ GPRS POS Terminal
No requirement of increased minimum balance
No hidden cost
Comprehensive training
Customised reports at periodic level

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References
Internet:
Google www.google.com
State Bank of India (SBI) www.onlinesbi.com
Reserve Bank of India (RBI) www.rbi.org.in
Times of India (TOI) www.timesofindia.com
Courtesy of sbiocc.com

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