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Contents
Page No.
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32
For Contact:
Hafiz Ahsaan Ahmed Khokhar
Grievance Commissioner for Overseas Pakistanis
Date of hearing:
06.08.2015
ORDER
The Wafaqi Mohtasib/ Grievance Commissioner for overseas Pakistanis shall submit in
court through the LJCP, standard operating procedures (SOP) covering arrivals and
departures of expatriates and delegation of powers for the respective one-window counter
staff empowering them to resolve grievances on the spot. And a timeframe for the various
concerned agencies / departments to incorporate the SOPs in their respective
agency/departmental rules and SOPs to institutionalize the One-window public grievance
redress facility. The same shall be submitted before next hearing.
~1~
An outline and scope of the M & E framework shall be reviewed by the LJCP, following
which the LJCP shall review the draft M & E framework itself that will include transparency,
integrity, performance and reporting standards. The concerned departments/organizations
shall implement the reviewed M & E framework covering all aspects/functions of the
facility. As agreed with LJCP, the M & E framework shall be drafted and implemented within
10 days and the same submitted in court through LJCP.
Following the submission of the said M & E framework to the LJCP, the Wafaqi Mohtasib /
Grievance Commissioner for overseas Pakistanis will conduct an independent evaluation
based on the aforementioned M & E framework. The scope of the evaluation shall be agreed
with the LJCP and the evaluation report shall be submitted in court within 6 days (following
the LJCPs review of the M & E framework)
The Wafaqi Mohtasib /grievance Commissioner for overseas Pakistanis shall submit in court
at the next hearing a timeframe for the effective automation of the M & E framework
incorporated on its website.
The said departments/ organizations shall also inform the court through the LJCP at the
next hearing how they are proactively engaging with Pakistanis residing abroad to ensure that
they are informed about their entitlements, the one-window facility and how their needs and
feedback is elicited to inform service delivery. To facilitate this performances and sites shall
be made in Urdu also and will be user friendly.
Given that the primary responsibility for passenger handling at the airports is with the Civil
Aviation Authority (CAA), as agreed by Mr. M. Dawood Chauhan, Senior Additional
Director, CAA, the CAA shall formulate a monitoring and evaluation framework and shall
submit it to the court through LJCP within 10 days from the date of this order along with an
automation plan and timeframe.
FOCAL PERSONS have been appointed in all the relevant Ministries, Government
Agencies, Community Welfare attaches and in Pakistan Missions abroad.
ADVISORY COUNCILS comprising senior officers have been established the relevant
federal government department
PIA SERVICES.PIA authorities have been advised to improve their services to the
passengers traveling through PIA.
10
11
12
13
14
15
16
17
18
6.
7.
8.
9.
10.
11.
12.
13.
Mr.MuhammadSheryar Khan,
Second Secretary
Mr. Khalid Hussain Khan
Gudaro,
Head of Chancery (HOC)
Mr. Falak Sher,
First Secretary
Mr. S.M. Hasan Akhtar, Vice
Consul
Ms. SamanMuneeb,
Vice Consul
Mr. Naveed SafdarBokhari,
Consul
14.
15.
Contact Number
0090-549-7849291 Mobile
atif.sharif@mofa.gov.pk
0090-5377-809918 Mobile
0090-212-3249154
dildarali19@gmail.com
0041-31-3501796 office
0041-31-3501799 Fax
muradbaseer@mofa.gov.pk
(+960) 332 3005
Mission
Ankara, Turkey
0086-21-62377266
0086-21-62377000 Ext.802
0086-21-62377066 Fax
cgpakshanghai@yahoo.com
parepshanghai@mofa.gov.pk
(0040-21) 318.78.73, 318.78.76
Shanghai, China
19
Istanbul, Turkey
Bern,
Switzerland
Male, Maldives
Bucharest,
Romania
Sanaa, Yemen
Pretoria, South
Africa
Guangzhou,
China
Damascus, Syria
Barcelona, Spain
Chicago, USA
Chengdu, China
Ashgabat,
Turkmenistan
Abdu Dhabi,
UAE
S. No.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
Contact Number
(+216) 71 871 330 / 1
Mission
Tunis
Beirut
(+27-12) 3624324
Pretoria
(+998-71) 2281524
Tashkent
(Off)00861065323411
(M)008618810773142
info@pakbj.com
Khalidmajid15@yahoo.com
(+53-7) 2141172
Beijing,
China
20
Seoul, South
Korea
Dushanbe,
Tajikistan
Kabul,
Afghanistan
Dhaka,
Bangladesh
Los Angeles,
USA
Jakarta,
Indonesia
Addis Ababa
Sofia
Nairobi, Kenya
Jeddah,
Saudi Arabia
Colombo,
Sri Lanka
New York (CG),
USA
Havana, Cuba
S. No.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
Contact Number
(+380-44) 2542540
24603343,
(M): 96250158
(Fax): 24601206
cwaparepmuscat@gmail.com
0099452079188
Diplomate37@yahoo.com
+61 2 92221806
enquiry@pakistan.org.au
Mission
Kyiv, Ukraine
Muscat
0096525327651 (Tel)
0096525322917 (Fax)
Parepkuwaitcwa@hotmail.com
+1-604-569-1415
Kuwait
Brasilia
Pakmissionfrankfurt.de
Frankfurt,
Germany
Belgrade
Baku, Azerbaijan
Canberra
Sydney, Australia
Ottawa, Canada
Cairo, Egypt
Khartoum,
Sudan
(00962-6-4622787)/Ext 103
Manila,
Philippines
Amman, Jordan
+263-4-762018
Budapest, Harare
0021321792804
Algiers
00541147722782
Argentina
00431368787381
Austria
0097317423069
Bahrian
006632726
Belgium
00556133641632
Brazil
0035929713976
Bulgaria
0088523996895
Cambodia
004539625207
Denmark
21
S. No.
57.
Contact Number
00251116188395
Mission
Ethiopia
0033145626467
France
00302107220675
Greece
0066944891
Iran
009647704843092
Iraq
00390687695065
Italy
0054213603
Japan
009611785574
Lebanon
00218213610878
Libya
0021610167
Malaysia
002306987669
Mauritius
00525552033636
Mexico
00951221867
Myanmar
70.
0097714374013
Nepal
71.
0031703645238
Netherlands
72.
006444970075
New Zealand
002349461737
Nigeria
004723136092
Norway
006140354
Philippine
0044831714
Qatar
77.
0040213187875
Romania
78.
(00966-11)4807604
Saudi Arabia
79.
00221338246137
Senegal
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
73.
74.
75.
76.
22
S. No.
80.
Contact Number
6567320144
Mission
Singapore
27123624342
South Africa
0034911393371
Spain
First Secretary
81.
82.
83.
20556698
Sri Lanka
84.
0046824543
Sweden
85.
0041313501796
Switzerland
Head of Chancery
86.
381116304947
Serbia
87.
992372510165
Tajikistan
88.
6622530719
Thailand
009031246620
Turkey
First Secretary
89.
90.
00380442542540
Ukraine
91.
Ms. FaizaHaseeb,
4449101
U.A.E
00442076649242
U.K
Third Secretary
92.
23
Station / Name
ABU DHABI EMBASSY OF
PAKISTAN
Vacant w.e.f.12-8-2014
BAHRAIN EMBASSY OF
PAKISTAN
Mr. MaqsoodQadir Shah
BARCELONA (CONSULATE
GENERAL OF PAKISTAN)
Mr. Muhammad Aslam
GhauriPathan
DOHA EMBASSY OF
PAKISTAN
Mr. Rashid Nizam
DUBAI-II (CONSULATE
GENERAL OF PAKISTAN)
Dr. Riaz Hussain Laang
DUBAI I (CONSULATE
GENERAL OF PAKISTAN)
Office Tel
009712-4449334
Residence Tel
---
009712-4447800-Exch
009712-4447172
00973-17245799
00973-17754184-R
00973-17263807
00973-17244113/104Exch
00973-39120960-M
00973-17255960 Dip
0034-934510708
0034-936673439-R
0034-934514865
0034-934512756 Exch
0034-66318475-M
0034-934510709 Dip
cwabahrain@hotmail.
com
cwabarcelona@gmail.
com
00974-44836708
0074-44638844 (R)
00974-44832227
00974-44832525-Exch
00974-33704250-M
Rashid_nizam786@Y
ahoon.com
00971-43966651
00971-42388243-R
00971-43971364
00971-43973600/117118
00971-551551682-M
00971-43971975
00971-43971748
00971-567015168-M
00971-43971364
00971-43971975
JEDDAH I (CONSULATE
GENERAL OF PAKISTAN)
(Vacant)
JEDDAH II (CONSULATE
GENERAL OF PAKISTAN)
Syed Tehseem-ul-Haq
KUALA LUMPUR (HIGH
COMMISSION OF PAKISTAN)
Syed Azhar Raza Hashmi
KUWAIT EMBASSY OF
haroonwmalik@yahoo
n.com
009662-6611661
---
009662-6692371/225
0096612- 6606275
00966126693309 dip
Vcw1@pakconsulateje
ddah.com
00966-2-6633605
00966-582850517-M
00966-2-6692371/225
00966-12- 6606275
00966126693309 dip
vcw2@pakconsulateje
ddah.com
00603-21645949
---
00603-21618877-79
0060321648220
00603-21624515
cwamalaysia@gmail.c
om
00965-25327649
0096525648869-R
24
00965-25322917
Station / Name
PAKISTAN
Office Tel
00965-25327651
Residence Tel
0096555044759 M
0044-1612253368
0044-798350922-M
0044-1612253281 dip
MILAN(CONSULATE
GENERAL OF PAKISTAN)
0039-0266703271(Exch)
00393279160000 (M)
0039-02-67479076
(CWA)
0039-02-66718727
(Direct)
MUSCAT (EMBASSY OF
PAKISTAN)
00968-24603343
Mr. SajidMehmoodQazi,
Community Welfare Attache
00390267479076
(Dip)
00968-24699771-R
00968-96250158-M
Mr. ShahidJaved
00968-24601206 Telefax
00968-24697462
shahidj07@gmail.com
RIYADH I EMBASSY OF
PAKISTAN
00966-544458935
00966-1-4607870-R
00966-114887953
00966-540-497567-M
mueenanwar1@gmail.
com
00966-14632051-R
00966-11488795
00966-54-1517192-M
shammada@yahoo.co.
uk
00822 7960315-R
00822 7960313
00822 7960312
008210 65056895-M
00822 7960316- CW
Wing
Mr. Mueenudin
RIYADH II EMBASSY OF
PAKISTAN
00966-14826473
Syed HammadAbid
SEOUL EMBASSY OF
PAKISTAN
Mr. Muhammad Humair
Karim
(Extension # 120 or
110)
mhumairkarim@yaho
o.com
001-310-441-5114
001-212-879-6088
(direct)
Mr. MureedRahimoon
001-212-8795800/234 (Ext)
---
001-281-890-1433
consul@pakconsulatel
a.org
---
001-212-517-6987
(Dip)
001-212-517-6987
(CWA)
---
00964750595905741-M
25
---
26
2.
3.
4.
5.
NAME
TELEPHONE NO.
OFFICE
FAX
RESIDENC
E/CELL
9217200
9217201
9217256
9212722
27
03345388836
051-9101000
0323-2403668
051-9238600
03228667919
03002139056
35853792
35854469
2.
NAME
Mr. Javed Mahmood, Provincial
Ombudsman, Punjab, Professor
Ashfaq Ali Khan Road, LAHORE. Email:
infolahore@ombudsmanpunjab.gov.pk
mohtasibpunjab@hotmail.com
Mr. Asad Ashraf Malik, Provincial
Ombudsman
(Mohtasib)
Sindh,
Provincial Mohtasib Sindh Secretariat,
Shahrah-e-Kamal Ataturk, Opposite
Sindh Secretariat, KARACHI,
Email:mohtasibhd@yahoo.com
3.
4.
5.
Syed
Mumtaz Hussain Naqvi,
Ombudsman of Azad Jammu &
Kashmir, Ombudsman Office, New
District Complex Block D, Ist Floor,
13100, Azad Jammu & Kashmir,
MUZAFFARABAD.
E-mail: mohtasibajk@yahoo.com
Dr. FarkhandaWasim Afzal,
Provincial
Ombudsperson
for
Protection Against Harassment of
Women at Workplace Punjab, 174,
Gen.Sarfraz
Road,
Shadman-II,
Lahore.
Syed Pir Ali Shah, Provincial
Ombudsman Sindh for Protection
Against Harassment of Women at
Workplace, 7th Floor, New Sindh
Secretariat Building, KARACHI.
6.
7.
TELEPHONE NO.
OFFICE
FAX
RESIDENCE/
CELL
042-99212499
99211773
99213711
0300-4100696
021/99211025
99211026
091-9219525
9219531-2
081/9201827
05822-920070
99211051
9219526
9202366
920070
021/35840001
03008252550
03349041975
5613825(Res)
03009387763
03459621412
05822/443238
042-9926828104
021/99222744
28
99222947
03212546436
021/35861133
Name of Focal
Person
Designation
Phone Number
Email Address
Director
General (NASA
&OP)
Assistant
Director
0331-5422202
051-9207972
opdivision@gmail.com
0300-4034924
mosawwirabbas@gmail.co
m
M/O Foreign
Affairs
Syed Mosawwir
Abbas
Overseas
Pakistanis
Foundation
Overseas
Pakistanis
Foundation
Overseas
Pakistanis
Foundation
M/O Overseas
Pakistanis
Deputy
Director(W&S)
051-921458
03215105544
md@opf.org.pk
Mr.M.Arshad Ali
Director
Coordination
0519206122
03335156781
arshad@opf.org.pk
Managing
Director
05-9205122
03335555554
md@opf.org.pk
Mr. M.Atta-urRehman
Assistant Chief
0300-8992280
ccophrd@gmail.com
Ministry of
Overseas
Pakistanis
M/O Interior
Chief ,PPU
051-9219618
fayyazam@hotmail.com
Mr. WaqasMaqsood
0314-5634292
---
Federal
Investigation
Agency
Immigration
&Passport
Mr. SajidAkram
Chaudhry
Section Officer,
Federal
Investigation
Agency
Deputy
Director
051-9262457
051-9261955
directorimmigration@gma
il.com
Deputy
Director
0333-9116144
m.aurengzeb60@gmail.co
m
Immigration &
Passport
0346-5155165
---
Bureau of
Emigration
Additional
Director
General
0333247559
hyderkhasakheli@yahoo.c
om
Board of
Investment
Deputy
Director
051-9204335
---
Pakistan
International
Airlines
Capt.S.AdnanHaris
Director Safety
&Q
0321-2484905
Director.safety@piac.aero
Pakistan
International
Airlines
General
Manager Focal
Person
0323-2320909
Gm.sbu@piac.aero
Mian Aurangzeb
29
Name of
Ministry/
Government
Agency
Pakistan Housing
Authority
Name of Focal
Person
Designation
Phone Number
Email Address
Mr. Muhammad
Irfan
Director
General
0333-5113470
---
Overseas
Employment
Corporation
Overseas
Employment
Corporation
Civil Aviation
Authority
Mr. Hameed-urRehman
Executive
Director
0519253245
0313-5099989
Hameedrehman2003@yah
oo.com
Mr.ShahrukhNusrat
Managing
Director
051-9253241
Srukh2002@hotmail.com
Mr. Obaid-urRehmanAbbasi
Sr. Joint
Director Legal
0302-8274322
Aghajan61@gmail.com
Civil Aviation
Authority
Sr. Joint
Secretary
0333-6154947
Deputy
Director
0321-4110306
M/O Information
Broadcasting and
&National
Heritage
Capital
Development
Authority
Capital
Development
Authority
Capital
Development
Authority
Associate Press of
Pakistan
Mr. MustaeenAlvi
Deputy
Secretary
051-9203310
---
Assistant
Director
0332-9987089
---
Director( IT)
0333-5570793
grievance.cell@cda.gov.pk
Director (HR)
0333-0584446
---
Managing
Director
0342-5197033
---
Associate Press of
Pakistan
Director
0333-5223692
---
Associate Press of
Pakistan
Mr.M.Jamil
Chief Comp
Engr
0300-9723846
Mj_chaudhary@hotmail.c
om
Ministry of
Finance
Joint Secretary
(HRM)
051-9206818
03335685268
Iftikharahmad_78@yahoo.
com
Federal Board of
Revenue
0519280446
0519215308
---
Federal Board of
Revenue
Mr. RahmatulaVistro
Additional
.Collector
Customs
Secretary
(Customs Wing)
051-9215308
Anti.smuggling@fbr.gov.p
k
NADRA HQ
Director
0300-8557192
Khalid.usman@nadra.gov.
pk
NADRA HQ
Director
03225100029
051-9215770
Aamir.bokhari@nadra.gov
.pk
NADRA HQ
Col.SohailMehmood
Director
0332-5195160
051-90391912
Sohail.mehmood@nadra.g
ov.pk
30
--smvaseer@hotmail.com
Name of
Name of Focal
Ministry/
Person
Government
Agency
M/O Information Syed Khalid Gardezi
and Technology
Designation
Phone Number
Email Address
Joint Secretary
051-9206277
skgardezi@gmail.com
National
Information
Technology
Board
Pakistan
Broadcasting
Corporation
Radio Pakistan
Executive
Director
051-9208207
siftikhar@moit.gov.pk
Director
Programmes
051-9214932
jamalnayyer@gmail.com
0300-7342759
Radio Pakistan
Controller
External
Services
Controller
News
controllerexternalservices
@
gmail.com
riazhaji@hotmail.com
M/O Housing
and Works
Sr. Joint
Secretary
031-5552992
M/O Housing&
Works
Mr. Muhammad
Saleem
Deputy
Secretary
0300-5252246
Msaleem1964@yahoo.co
m
Religious Affairs
Joint Secretary
(Admin)
0333-5685268
noorzamanenv@yahoo.co
m
State Bank
Mr. M.Akmal
Director
02132453522
0300703785
Akmal.bhatti@sbp.org.pk
Chief
Commissioner
Islamabad Capital
Territory
Anti-Narcotics
Force
Ms.NadiaSaqib
Director
(Admin)
051-910837
Mr. Muhammad
Ayub
Assistant
Director
03334516368
Khansa5000@gmail.com
Airports Security
Force
Chief Security
Officer
03345113919
asfopsbbia@yahoo.com
Federal Board of
Revenue
Chief Customs
03008370315
akhlaqkhattak@gmail.com
Securities and
Exchange
Commission of
Pakistan
Director
(Chairman
Secretariat
Islamabad)
111-117327/327
bila.rasul@secp.gov.pk
31
051-9209602
---
---
32
PICTURE GALLERY
Group Photo of Meeting with Federal Agencies for Setting up Facilitation Desks
33
34
View of One Window Facilitation Desk at Allama Iqbal International Airport, Lahore
35
36
View of One Window Facilitation Desk at Bacha Khan International Airport, Peshawar
37
38