SINGLE POINT LESSON

What :

SPL No.
Date:10Aug,0
9 of the various
Why :To train the associate about the meaning

SPL for the various kind of light

indications
on the CISA Locks andkind of light indications showing on the lock, in order to prevent
the wastage of time and to take spontaneous action about the
their meaning.
same.
5 GREENS
-opening access allowed.

Picture:

How :

1 RED

-reading error, swap again

3 RED

Invalid card, expired card

3 RED+1GREEN
2 GREEN

Tools/ accessories required:

Visual aids:

-DND/guest in privacy/double lock from

inside (only with smart card)
-office mode, permanently open. Refer CISA
technician

10 GREEN

-Lock not initialized. Refer Engg. Or CISA

3 RED & 5 GREEN

-battery low (only with staff card). Ask for

battery replacement

12 RED & GREEN

- battery low & lock not initialized. Refer

Engg. Or CISA.

1 YELLOW
NO INDICATION

-Lock Software lost. Refer CISA technician.

-metal key used & not reverted /batteries
dead. Contact Engg. & CISA technician.

Confirmation standard:
At the time of
demonstration

Within__days of demonstration

Within__days of
demonstration

SINGLE POINT LESSON

What :Service of BRG

Sketch:

SPL No.

Ver :

Date:07/06/0
9
Why : TO OFFER QUALITY SERVICE KEEPING IN
MIND GUEST SAFETY AND ENSURING THAT
GUEST CLOTHES ARE NOT SOILED.
How :
1. steak knife to be placed on R.H.S and fork on L.H.S.
2. Sauce should be on L.H.S and vegetables on R.H.S
3. The BRG plate to be placed in front of the
guest,depression side facing towards the guest side.
4. Inform the guest about the temperature of the rock.
5. Assist the guest for the first time.

TO TRAIN THE ENTIRE TEAM AS ITS A NEW

SYSTEM

TO TRAIN THE ENTIRE TEAM AS ITS A NEW

SYSTEM

Tools/ accessories required:

TO TRAIN THE STAFF AS ITS A NEW MACHINE
Visual aids:
Confirmation standard:
At the time of
demonstration

Within__days of demonstration

Within__days of
demonstration