Curriculum vitae

Current Address:
S no- 120/B/2
Ram Society Building no 9,
Flat No 210 Alandi Road
YerawadaPune
Pin Code- 411006
Mobile No.: 91-7722058686
Email Id: abhijitmhaske50@gmail.com

Abhijit Mhaske
Career
Objective
Objective:
Aim to build a career with a High-Tech firm, where I can contribute my full skills to bring out innovation and able to
be creative in a challenging environment and will also try to gain some valuable experience with valuable
knowledge in professional atmosphere.

Work Experience:- 3 Years 6 Months

1. Minacs LTD.
Designation: Team Leader Ops
(From March 2015 to Till Date)
2. Digicall Teleservices Pvt Ltd.
Designation: Team Leader Ops
(From May 2013 to Feb 2015)
3. Aegis (Essar Group LTD)
Designation: Customer care Associate
Airtel (Oct 2011 to 29th April 2013)
Work Responsibility

Responsible for meeting the process KPIs, viz: SL, AHT, Quality.
Achieving KPIs and SLs through continuous monitoring and corrective action
Responsible for process shrinkage where the target is <23%.
Responsible for Floor Management and floor coverage.
Handling a team of 20CSA.
Ensuring training needs of team members are met as soon as recognized.
Motivating team members to deliver quality and effective service to achieve process andorganizational
goals.
Identifying and working upon the action plan to improve CTA PI scores.

Achievements

Best Team Leader for the Month of Apr to June 2015

Educational Qualification

S.Y.Bsc

Technical Skills:
Operating System
Software Skill

: Windows 98/XP/2007/10
: VB, Excel 2003/07/10, MSCIT, MS OFFICE.

Professional Skills

Proficiency with various software applications including Microsoft Outlook, Word, PowerPoint and
Excel.
Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration,
motivation and staff development skills including the ability to act as a role model within the
organization.
Ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
Ability to analyze and improve work processes.
Excellent customer service/support skills, ability to work well under pressure while maintaining a
professional behavior.
Experience in interacting with client-side process owners to provide status or resolve process specific
questions/issues on behalf of the team.

Key Strengths
Sincere, Hardworking, Positive attitude, willing to learn hSinand adapt to changes, Team Building.

Personal Profile
Fathers Name
Gender
Date of Birth
Nationality
Languages known
Hobby

: Shri. Ashok Narayan Mhaske

: Male
: 10th June 1993
: Indian
: English, Hindi and Marathi
: Playing cricket and chatting friends