8] Objective & Scope of The Project

1)
2)

Title of the Project

Different objectives behind conducting this projectPrimary objectives
Secondary Objectives
Scope of the Project ( To be determine in terms of project report)

A)
B)
3)

OBJECTIVES &SCOPE OF THE PROJECT

TITLE
FINANCIAL PERFORMANCE OF SBI (LOAN SANCTION &MUTUAL FUNDS)

OBJECTIVES
PRIMARY OBJECTIVES
The main objectives is to conduct this project at state bank of india is to get to know how the
financial activities activities takes place in state bank of india ,how the financial performance
should be done done at the state bank of india.what are the objectivities should be done by the
financial manager of state bank of india .
At this bank my relationship manager helps me a lot in internship
SECONDARY OBJECTIVITIES
At the time of my internhip I am very lucky that I able to work in loan sanction department and
mutual funds area of state bank of inda at railway branch in Jhansi
At the the time of my internship the secondary objective is learn the loan sanctioning process and
mutual funds workings ,whats is the the mutual funds ?
According to me mutual funds are the systematic investments plan which deals in different
schemes likes blue chipfunds and contra funds .
SCOPE OF THE PROJECT
State bank of india has a flexible working method in performing the financial performance at the
bank
Here I get to I know that the loan sanction process and mutual funds performance to the investors
The scope of the project is great because the the this project helps in the loan sanction procedure
and mutual funds of the the state bank of the india
This project helps in mutual funds power in the current area,the mutuals funds helps us to invest

Literature Review/ Theoretical Background

1)

It should include
Project information
2) Application of different relative marketing/finance/HR/operations/ systems/IB concepts
& link their significance to your project.
PROJECT INFORMATION
This project manly focused on the the financial performance of state bank of india
Thsproject is divided into two categories
LOAN SANCTION OF STATE BANK OF INDIA
MUTUAL FUNDS
LOAN SANCTION
The loans has been very important part of the bank because the mainly earning has been coming
from laon sanction this is the main or crucial part of the bank I am very lucky that I had
completed my internship at this topic
Loan sanction is been takes place from 50 thousand to 20 lakhs or may be more
loan is divided in to many categories
PERSONAL LOAN
PENSIONER LOAN
EDUCACTION LOAN
HOUSING LOAN
CAR LOAN
This project consist all the types info regarding all the loan sub categories
This project helps us to constitutes the state bank of india laon sanction working
This project gives us to know that laon sanctioning process and whats types of documents
should be needed at the the laon sanction process

LOAN DOCUMENTS

Address proof

Passport photograghs
pan card

know your customer(kyc)

salary slip

3 months fianancial statements

16 form

Asset liability

MUTUAL FUNDS
An investment program funded by shareholders that tradesdiversyfying holdings and
professionally manged
MUTUAL SUB CATEGORIES
SBI blue chip fund
SBI mangnum fund
SBI mangnum equity fund
SBI magnum tax gain scheme
SBI emerging business fund

APPLICATION OF FINANCE TO THE PROJECT

State bank of india have worked mainly on the finance section as you know this is the bank
Loan sanction
Allowin the money to the customer and accepting the money
Loan sanctioning mainly constitutes the financial framework of the sate bank of the india
Financing the car and house has done by the state bank of india
Financial performance of the finance department of the bank has been developed on the basis of
the financial activities
T he financial activities taken place at the bank

Opening of account at the sbi

Laon

Mutual funds

Life insurance

Salary

Accepting deposits

Exchanges

E banking

OUTLINE OF THE PROBLEM

As per on the basis of intern I observed many problems in the system of state bank of india ,the
banking conditions or banking working is not good .
There are the some major problems which I faced due to my internship or observed
BANKING

Banking performance is not good

Banking regulations is not being following

Banking rules & regulations

Banking updates are not performed

Proper management is not followed

DOCUMENTS

Several documents needed as per the demand

LOAN SANCTION- adhaar card

KYC
Pan card
16 form
Financial statement
Asset liability

OPENING ACCOUNT
Photograghs
Adhaar card
Pan card
Kyc
MUTUAL FUNDS

+
Cheques
Pan card
INTERNET

Data processing

Updates

Net work connection lost

Net operator not present

Wifi connectivity only for staff

ORGANISATION CULTURE
As I observed in bank the organization culture is not been good,the workers of bank are not been
commited to their jobs and working culture is been found lazy in the bank.
The chief manager of the bank is found missing after lunch
Working performance is not good
Workers are founding there banking
Bribes are also found
Workers of the bank must have there bad image regarding working of government

UPDATES & TECHNOLOGY

Bankers and workers of the state bank of india are not so updated in banking
and technology.
Workers dont know basic knowledge of mobile banking
Workers dont havent idea regarding internet banking processing
Most of them depend on others
Working technology is outdated

TIME CONSUMING

Time consuming is major problem I faced in the bank

Long awaited queue is been found in sanctioning loan

Time consuming at the time of processing loan

Issue of cheque book/ATM

Waiting of customer

BEHAVIOURS

Behaviours to customer is not been good at all

Inspite among workers is not so good behavior

At the time of loan sanctioning the manager didnt talk well to old peoples

Senior manager is been rude to people

Clerks/accountants is not have good attitude

Research report
Objective of research

The main objective of this project is concerned with getting the

opinion of peopleregarding mutual funds and what they feel about
availing the services of financialadvisors.

 I have tried to explore the general opinion about mutual funds. It also covers
why/ whynot investors are availing the services of financial advisors.

Along with it a brief introduction to Indias largest financial

intermediary, SBI has been given and it is shown that how they operate in
mutual fund deptt
Scope of the study:
The research was carried on in the Northern Region of India. It is
restricted to Dehradoon. Ihave visited people randomly nearby my
locality, different shopping malls, small retailers etc.
Data sources:
Research is totally based on primary data. Secondary data can be used only
for the reference.Research has been done by primary data collection,
and primary data has been collected byi n t e r a c t i n g w i t h v a r i o u s
p e o p l e . Th e s e c o n d a r y d a t a h a s b e e n c o l l e c t e d t h r o u g h
v a r i o u s journals and websites and some special publications of SBI .
Sampling:

Sampling procedure:
The sample is selected in a random way, irrespective of them being investor
or not or availing the services or not. It was collected through mails
and personal visits to theknown persons, by formal and informal talks
and through filling up the questionnaire prepared. The data has been
analyzed by using the measures of central tendencies likemean, median,
mode. The group has been selected and the analysis has been done
onthe basis statistical tools available.

RESEARCH METHODLOGYMy research project has a specified framework for

collecting the data in an effective manner.Such framework is called RESEARCH
DESIGN. The research process which was followed byme consisted following steps.

A. PROBLEM:

The problem at hand was to study and measure the awareness level of people
regarding mutualfunds in the city
.

B. DEVELOPING THE RESEARCH PLAN :The development of Research Plan has the
following Steps:.

DATA SOURCES: Two types of data were taken into consideration i.e.
Secondary data & primary data. My major emphasis was on gathering the primary
data. The secondary data has been used to make things more clear.

Primary Data
: Direct collection of data from the source of information,
t e c h n o l o g y including personal interviewing, survey etc.

Secondary Data

Indirect collection of data from sources containing past or recent pastinformation like
Banks Brochures, Annual publications, Books, Fact sheets of mutual funds,
Newspaper & Magazines etc
.

2 . R E S E A R C H I N S T R U M E N T A close friend questionnaire was constructed

for my survey. Questionnaire consisting of a setof questions made to be filled by various
respondents.

SAMPLING PLANThe sampling plan calls for three decisions.

Sampling Unit

I have completed my survey in Jhansi up

Sample Size

The sample consisted of 50 respondents. The sample was drawn from walk in customers
of India Info line Ltd. The selection of the respondents was done on the basis of simple
random sampling.

c)Contact Methods
I have contacted the respondents through personal interviews.

C.COLLECTING THE INFORMATION

After this, I have collected the information from the respond
e n t s w i t h t h e h e l p o f questionnaire

D. ANALYZE THE INFORMATION

The next step is to extract the pertinent findings from the collected data. I have tabulated
thecollected data & developed frequency distributions. Thus the whole data was grouped
aspectwise and was presented in tabular form. Thus, frequencies
& percentages were prepared torender

12] Data Analysis

FORMAT
1) Heading Problems areas for customers.
2) Tabulation of information
Particulars
No. of
Customers
% of
Targeted
customers

Internet

BANKING

Document

45

58

46

11.25%

14%

11.5%

Techno

TIME

Behavior

40

115

96

10%

28.75%

24%

logy

PROBLEMS

banking
documents
internet
technology
time
behaviour

SATISFACTION LEVEL WITH PROCESS OF LOANS SANCTION

fully satisfied
partly satisfied
not satisfied

Interpretation
50% are fully satisfied
27%partly satisfied
23% not satisfied
3)most preferred amount in 2k to 5k by investors in mutual funds

particulars
Less than1k
2k -4k
2k-5k
More than 5k

No of respondents
10
17
53
20
100

Percentage
10
17
53
20
100

more than 5k; 22%

2k-4k; 19%

2k5k; 59%

4)Have you ever interested or invested in mutual funds?

YES
NO

135
65

Sales

yes
no

INTEPRETATION

PERSON 200

YES 67%
N0 33%
5)where do you find yourself as a mutual funds?
Totally ignorant
28%
Partially knowlwdge of mf
37%
Aware only in which scheme invested 46%
Good knowledge of mf
24%

totally ignored
partially knowledge of mf
aware only in which
scheme invested
good knowledge of mf

INTERPRETATION
As FIIs have entered Indian markets Sensex have crossed 10000 mark and
investors haveearned a lot in last financial year. Indians are becoming aware of various
investment options.People have started taking risk as they want to book profits.

Investors prefer more equitys c h e m e s t h a n d e b t s c h e m e s , a r o u n d 6 0 % o f t h e

i n v e s t o r s i n v e s t i n e q u i t y s c h e m e s a n d balanced schemes. Investors want to take risk
as they want to yield better returns. Investorswant high returns, liquidity, safety and tax
benefit. Among all investors gives want to have safety for their money. Around 91% of
the investors prefer open ended schemes rather thanclose ended schemes as there is flexibility in
open ended schemes.I n v e s t o r s p r e f e r
both s ystematic investment plan and lump sum. It depends
u p o n t h e availability of funds that the investor wants to invest in SIP or as lump
sum. Some of theinvestors invest in both ways i.e. through SIP as well as lump sum. Basically
it depends uponthe availability of fund. When questions were asked about the performance of
mutual fundsin future 50% of investors said strong future, 35% of the investors said very strong
future and15% of the investors said moderate future.
RECOMMENDATIONS AND SUGGESTIONS:
Customer education of the salaried class individuals is far below standard.
ThusAsset Management Companys need to create awareness so that the salaried class people
become the prospective customer of the future.
Ear l y and mid ear ners br ing mos t of the bus iness for the Asset
M a n a g e m e n t Companys. Asset Management Companys thus needed to educate
and developschemes for the persons who are at the late earning or retirement stage to gainthe
market share.
Returns record must be focused by the sales executives while explaining
theschemes to the customer. Pointing out the brand name of the company repeatedlymay not too
fruitful.
The target market of salaried class individual has a lot of scope to gain business,as they are more
fascinated to Mutual Funds than the self employed.
Schemes with high equity level need to be targeted towards self employed
and professionals as they require high returns and are ready to bear risk.
Salary class individuals are risk averse and thus they must be assured of
t h e advantage of risk diversification in Mutual Funds.
There should be given more time & concentration on the Tier-3 distributors.
The resolution of the queries should be fast enough to satisfy the distributors.
Time to time presentation/training classes about the products should be there.
There should be more number of Relationship Managers in different Regions because one RM
can handle a maximum of 125 distributors efficiently and also tocover untapped market.
Regular activities like canopy should be done so as to get more interaction withthe distributors.

Regular session should be organized on the handling of the india infoline softwareso as to
resolve the account statement problem.
All the persons who have cleared the AMFI exam should be empanelled withMutual Fund so as
to be largest distributor base
Should have to provide more advertisements, canopies in the shopping mall, mainmarkets
because no. of people visiting these places are mostly of service classesand they have to save tax,
hence there is more opportunity of getting more no. of applications.

CONCLUSION
These were my objectives of my project
To get an insight knowledge about mutual funds
Understanding the different ratios & portfolios so as to tell the distributors about theseterms, by
this, managing the relationship with the distributors
To know the mutual funds performance levels in the present market
To analyze the comparative study between other leading mutual funds in the presentmarket.
To know the awareness of mutual funds among different groups of investors.
To evaluate consumer feedback on mutual fundsFinding out ways and means to improve on the
services by india infoline ltd.I satisfied my objectives of the project in the following manner 1.
Complete insight knowledge about the mutual funds were mentioned in the project2. Different
ratios with complete graphical representation were explained in the project3. To know the
performance levels of the project I have done the comparative analysis of the project using the
four major leading mutual fund companies using different parameters.4. To know the consumer
awareness I have done the survey using different customers so as toanalyse the views about the
mutual funds and perception of the customer in the present scenario
QUESTIONNAIRE
PERSONAL DETAILS:
Name:Mobile
Number:Adress:________________________________________________
_______ _____________________________________________________
________ ____________________________________________________
_________ ___________________________________________________
__________ _______________________________Occupation:
_____________________Age: ____________________________
1. Of the following what at present are your investment needs?

a. To build a corpus for retirement b. To save for children education/ marriagec. To provide for
medical emergenciesd. To provide for family financial securitye. To create wealthf. All of the
above
2
. Which of the following you think as investment for tax- saving?
a. Mutual funds b. Fixed depositc. Insuranced. Ppf e. All of the above
3. Have you ever been invested in mutual funds?
a. Yes b. No
4. If you had Rs 1000/- where you prefer to invest
a. Mutual fund b. Fixed depositc. Direct equityd. Life insurancee. Postal office deposit
5
.
Out of the following in which Mutual Fund you have invested?
a)
b)
Tata Mutual Fund .
c)
Franklin Templeton .
d)
Reliance .
e)
ICICI Prudential .
f)
SBI .
g)Other If any ,Please Specify
6.
To how much extent are you satisfied with the services offered by india infoline
ltdregarding mutual funds?
a) Exteremly satisfied.b) Satisfied to the lesser extentd) Dissatisfied to lesser extente) Extremely
dissatisfied.
7. Out of the following which option would you prefer ?
a) Close ended .
b) Open ended .
8. Do you prefer SIP (Systematic Investment Plan) or investing lump sum?
a) SIP
b) Lump sum

c) Depends upon the financial condition