PHASE

Market Planing

Project Definition

Planning and Acceptance

Implementation

Product launch and closeout

Production

Customer Support

EXPECTED TYPE OF RISK

1. May not reach expected percentage of sales
2. May not be getting true or exact situation (or)
False servey report
3. Change in market
4. Compitetion
1. Supply issues
2. Improper estimation of cost
3. Improper usage of resources

1.Imbalance of finance
2.Technology trend that target customers are
more aligned to
3.Improper media placement

4.Change in customers preferences

5. Span of the project

6. Retirement at an early stage

1. We misinterpreted the customer requirement
and developed a wrong product?

2. Product fails during testing?

3. Testing the new product is not possible due to

time and budget constraints?

4. Product designs get leaked to the media?

5.If the existing manufacturing process doesnt
allow to produce these phones on a large scale?
6.Required raw materials are not available in time
to build and test the prototypes?
7. What if the hardware and software are not
compatible?

1. Product launched too early?

2. What if the product is launched too late?

3. Inventory is less?

4. After product launch there are failures in the

product?
5. Is the product eco friendly?

1. Over production
2. Sudden brakedown of machines
3. Natural disaters
4. Workers strike

1.No Proper timely and willing services.

2.No Proper Contact with the company

3.Lack of knowledge of Services

4.No confidence in product and services

PHASE
MARKET & PLANING
PLACEMENT & ACCEPTANCE
PROJECT DEFINATION
IMPLIMENTATION
LAUNCH & CLOSE OUT
PRODUCTION
CUSTOMER SUPPORT

MITIGATION PLAN
1.Proper promotion or better advertising

PROABILITY
0.5

2. Promote online serveys, and direct interaction with

people asking them what they really want
3. Better customer service and improve quality

0.1
0.7

4. Above plan and reduce the cost of the product

0.4

1. Maintain multiple suppliers

0.2

2. Conduct inspection at every stage of production

3. Continuous inspection

0.1
0.4

1.Target market, proper forecasting of the expenses must

be done and the project plan must be restructured.

0.1

2.Improve the current technology and advertising

strategy should be in such a way all the advantages are
attracted by the target customers.
3.Ads must be paced in a strategic manner such that two
ads dont cannibalize.

0.2
0.2

4. Adjust the product chain in such a way that customer

preferences can be altered in the middle without affecting
the remaining batch
5.Proper scheduling and avoiding slack time could help.

0.3
0.4

6.Higher quality standards or by sequencing upgrades to

the current product which could defy the rival Eg : Boeing
747-8 Intercontinental is retired at an early stage because
of its rival Airbus A380.

0.7

1. Need to keep some buffer time in development life

cycle and also additional budget. Doing so will help us
revisit the problems and deliver as expected.
2. Use better quality controls and better designs to build
the product.
3. We can use the buffer time in product dev life cycle to
compensate for time or outsource it. For budget related
issues need to talk to the higher level management to
release funds.

0.25
0.2

0.2

4. Must have another prototype design within the budget

ready (standby). So that we can have an upper hand and
launch the product without delay.
5. Need to redesign the entire manufacturing line for
these phones.
6. Have lists of standby vendors ready who are available
to supply the materials just in time.
7. Come up with compatibility options which can be
implemented immediately (standby).

0.2
0.1
0.3
0.2

1. We may lose market share if our product is not

appreciated by the customers. Therefore, launch the
product to the loyal customers/cult which the company
has and ask them to evaluate the product. After
implementing any changes suggested by them launch it.
(example purchase only with an invite)

0.1

2. Bank on the companys brand value and try to combine

this product with other service the company provides.
Marketing and awareness about the product should be
increased. If not profitable shut the program to avoid
further bleeding.

0.1

3.When the preordered items is more than the available

inventory in the company
a) Provide gift coupons for the customers who are getting
the phone later than expected.
0.3
4.1Be ready to provide customer service with warranty
replacements so that the customer loyalty is retained.
4.2. Try to replace bad software with proper updates to
the product.
5. If not then make sure that proper disposal services are
provided.
1. Followup regularly with order making team and
marketing team
2. Conduct regular inspection of machines eventhough it
is not needed
3. Maintain two or more production units in different
places.
4.Automation and increasing bonus given to workers

0.2
0.2

0.3
0.1
0.01
0.01

1.Make sure clear service level agreements are set up

along with time-based escalations.
2.Customers expect their problems to be solved using the
medium they are most comfortable with.

0.5
0.5

Communication- In a customer service system, attention

should be paid to things like CRM and Salesforce.
Security-Set up strong data policies

0.4
0.5

HIGH

LOW
2
0
0
1
0
0
1

0
2
1
2
2
3
0

IMPACT

DETECTION
0.9

RISK PRIORITY NUMBER

RISK PRIORITY
0.9
0.405 HIGH

0.8
0.9

0.6
0.9

0.4

0.5

0.08 MEDIUM

0.6

0.6

0.072 MEDIUM

0.3
0.3

0.3
0.6

0.009 LOW
0.072 MEDIUM

0.6

0.9

0.054 MEDIUM LOW

0.8

0.1

0.016 LOW

0.7

0.6

0.084 MEDIUM

0.5
0.8

0.6
0.3

0.09 MEDIUM HIGH

0.096 MEDIUM HIGH

0.85

0.4

0.0238 LOW

0.8

0.8

0.16 HIGH

0.8

0.7

0.112 MEDIUM HIGH

0.7

0.2

0.028 LOW

0.048 MEDIUM LOW

0.567 HIGH

0.1

0.9

0.018 LOW

0.7

0.5

0.035 MEDIUM LOW

0.7

0.7

0.147 MEDIUM HIGH

0.5

0.5

0.05 MEDIUM LOW

0.7

0.3

0.021 LOW

0.9

0.4

0.036 MEDIUM LOW

0.5

0.2

0.6

0.4

0.048 MEDIUM LOW

0.8

0.2

0.032 MEDIUM LOW

0.3

0.09 MEDIUM HIGH

0.2

0.9

0.018 LOW

1
0.6

1
1

0.01 LOW
0.006 LOW

0.03 LOW

0.7

0.6

0.21 HIGH

0.3

0.2

0.03 MEDIUM LOW

0.4
0.6

0.1
0.5

0.016 MEDIUM LOW

0.15 MEDIUM HIGH

MEDIUM

MEDIUM HIGH
1
1
2
0
0
0
0

MEDIUM LOW
0
2
0
2
0
1
1

1
1
0
2
3
0
2

PHASE WISE MITIGATION BUDGET

ALLOCTED RISK BUDGET

$38,659.09

$4,581.82
$38,659.09
$105,000.00

$54,122.73
$333,529.41
$41,691.18
$333,529.41

$708,750

$86,935.12

$25,758.55
$135,232.41

$144,891.87
$154,551.32

$498,750

$38,315.85

$8,795,563.64
$6,156,894.55

$1,539,223.64

$989,500.91
$1,924,029.55
$8,080,924.09
$30,234,750

$2,748,613.64

$495,134.73

$848,802.40

$707,335.33

$1,131,736.53
$3,937,500

$754,491.02

$9,659,576.61
$1,931,915.32

$13,308,750

$1,073,286.29
$643,971.77

$1,917,155.17
$273,879.31

$3,706,500

$146,068.97
$1,369,396.55