Curriculum vitae

PERSONAL INFORMATION

Francis Fabio De Franca

kamieca 26\11, 30014 krakow (Poland)
0048 733384887
francisfabiofranca@gmail.com

EDUCATION AND TRAINING

25/02/199825/02/2000

International Business

EQF level 2

Universidade Ibero Americano, Sao Paulo (Brazil)

The course was focused on the ability of management to lead,motivate,communicate and negociate
with individuals with diferent attitudes towards achievements and work,time and change,wealth and
success,gender and family,religion and language.
Emphasis on the cultural characteristics and diversity of people in latin america,the
Caribbean,Europe,Asia and the Usa.
10/07/200710/12/2007

Fine Arts Instalation

EQF level 1

Hedleys Humpers Fine Arts, London (United Kingdom)

Instalations of arts in Galleries,houses,companies.
Transport and packing of all kind of arts and antiques from uk and abroad.
WORK EXPERIENCE
01/02/199601/04/1998

Football Academy Coach

Escolhinha do Marcelinho, Sao Paulo (Brazil)
Coaching football for kids,under 10,under 8,training skills,tactics and how work as a team.
Coaching in tournements around Sao Paulo.

05/04/199905/01/2001

Assistent Manager
Irmaos Guimaraes Ltda, Sao Paulo (Brazil)
Management and organization of sales

05/04/199805/01/1999

Shop salesperson
C&A, Sao Paulo (Brazil)
Sales department and organization of products

05/02/200105/04/2002

sales
Casas Pernambucanas Ltda, Sao Paulo (Brazil)
Decoration and eletronics sales department

01/06/200201/02/2004

Building inspector
Construtora Garcia, coimbra (Portugal)
worker checking time,extras hour and organization of time sheet

13/7/16

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Curriculum vitae

01/04/200410/06/2007

Francis Fabio De Franca

Production Operator
Molton Brown ltd, Elsenham (United Kingdom)
Line leader and machine operator for a cosmetics company,working in the line with 10
people,organizing the production,checking the products,labels,quality,quantity.

01/07/200701/01/2014

Fine Arts Instalation

Hedleys Humpers ltd, London (United Kingdom)
Working with clients,fine arts instalations in houses,galleries,company,organazing events with
antigues and pictures,all kind of fine arts,transport and packing of arts

27/04/2015Present

Technical Helpdesk Senior Associate with Portuguese,Spanish and English

ATOS, Krakow (Poland)
- Providing users support services for corporate standard technology products;
- Conducting software planning and providing technical advice and informal training;
- Organizing and coordinating activities for installing, deploying and upgrading software and network
facilities;
- Troubleshooting and restoring routine technical service and resolving equipment problems using
established processes and procedures;
- Coordinating implementations and facilities activities to support programs and projects.
- Troubleshooting hardware, software, and network operating problems and involves technical
resources to ensure resolution;
- Applying understanding and knowledge of information systems products and services to assist
users;
- Identifying, investigating and performing researches user questions and problems as well as isolating
and resolving information systems problems;- Receiving and prioritizes issues and forwards using appropriate escalation procedures;
- Coordinating special projects and system upgrades;
- Giving briefs customers and/or management on the status of resolution efforts;
- Serving as a technical advisor to users with complex systems issues by resolving or conferring with
technical personnel;
- Recommending system or process improvements, including procedures, training, and enhanced
documentation.

PERSONAL SKILLS
Mother tongue(s)

Portuguese

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

C1

C1

C1

C1

C1

C1

C1

C1

C1

B2

English
Spanish

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages

Digital competence

Help Desk Support

Customer Service
Information Technology
Microsoft Office
Outlook
Internet Troubleshooting
LDA

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Curriculum vitae

Francis Fabio De Franca

Mainframe
Active Directory
BMC Remedy
Remedy HCL
Blackberry Enterprise Server
VPN
Quality Assurance
English
Portuguese
Spanish
International Relations

Driving licence

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