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Properties
Roof Ceiling Wall Floor Door and Gate Window
Water Supply Drainage & Sanitary Fittings External Works
Slope Works and Retaining Walls Fixture Items Miscellaneous Items
All rights reserved. No portion of this publication may be reproduced in any form or by any
means, without permission in writing from the Publisher.
First published, January 2010
Reprinted, February 2010
Second edition, March 2011
Third edition, October 2012
Fourth edition, October 2015
This publication is available from:
Central Cyber Government Office and Cyber Repair Call Centre
TABLE OF CONTENTS
Page
CHAPTER 1
INTRODUCTION
1.1
1.2
CHAPTER 2
2.1
Department (ArchSD)
2.2
2.3
Management Departments
2.4
CHAPTER 3
3.1
3.2
3.3
3.4
3.5
Performance Pledge
3.6
3.7
3.8
CHAPTER 4
4.1
Ceiling
4.2
Wall
4.3
Floor
4.4
Roof
4.5
4.6
Window
4.7
Fixture Items
Plumbing and Drainage Installation
4.8
Water Supply
4.9
17
30
Page
CHAPTER 4
4.10
External Works
4.11
4.12
CHAPTER 5
Miscellaneous Items
5.1
5.2
5.3
5.4
5.5
5.6
CHAPTER 6
6.1
6.2
6.3
75
89
APPENDICES
A
94
98
Useful Contacts
114
Index
118
INTRODUCTION
maintenance,
refurbishment,
fitting-out,
alteration,
addition,
improvement and emergency repair works for all properties maintained by the
Branch.
Some defects are related to health and safety issues, active and timely reporting
by the management departments is vital for prompt attention to defects
identified and to avoid further deterioration.
INTRODUCTION
i.
ii.
iii.
Provide
information
of
established
channels
to
management
iv.
Minor repairs cover day-to-day repair and rectification works which aim at
maintaining and restoring properties to an acceptable and serviceable
condition. Characteristics of minor repair works are as follows:
i.
Minor repair works are usually in small scale, and often not drawing
adequate attention from management departments.
ii.
iii.
Handling building and slope defects properly and promptly is crucial for eliminating
hazards and preventing suspension of services. The presence of hazards in properties
may result in serious or even fatal injuries of the occupiers and the public.
Good
2.1 Property Services Branch (PSB) of the Architectural Services Department (ArchSD)
PSB is responsible for the provision of efficient and effective maintenance services,
including minor repairs, day-to-day maintenance, general repairs and planned
maintenance (i.e. government office, sport complex, police station, fire station,
government school, etc).
Upon receipt of repair request, PSB will arrange a Maintenance Term Contractor
(MTC) to carry out necessary repair works.
Management
Examples
Photos
Facilities
(a) Fire Services
Installation
Maintenance
Agent
Sprinkler system
Electrical and
Smoke detector
Mechanical
system
Services
Hose reels
Fire hydrants
Mechanical
Electrical and
Ventilation
ventilation &
Mechanical
and Air
exhaust system
Services
Air conditioning
Department
(b) Mechanical
Conditioning
Department
system
(c) Gas
Electrical and
Installation
Mechanical
Services
Department
Intelligent door
Security contractor
lock Installation
appointed by user
department
(e) IT System
Broadcast system
Electrical and
Mechanical
Services
Department
Installations or
Examples
Photos
Facilities
(f) Electrical and
Agent
z
Mechanical
Equipment
Maintenance
Emergency
Electrical and
Mechanical
generator
z
Electrical and
Services
power supply
Department
system
z
Lighting system
Swimming pool
treatment plant
Remarks:
Proprietary products such as (1) switch box and (2) light fitting are
maintained by Electrical and Mechanical Services Department.
(1)
(2)
However, purposely built (1) enclosure for switch gears & (2) security
cage for light fittings are maintained by Architectural Services
Department.
(1)
(2)
Installations or
Examples
Photos
Facilities
(g) Slope Features
Maintenance
Agent
Slope surfaces
Surface channels
Catch pits
Railings on slope
Highways
Department,
Lands Department
, etc
Vegetation
Within allocated
Management
Department
boundary
Along non-
Leisure and
Cultural Services
expressway public
roads (outside
Department
country parks)
Within the
Highways
Department
boundary of
expressways
Inside country
Agriculture,
Fisheries and
boundary of
Conservation
expressways)
Department
Tel: 2708 8885
All unallocated
Lands Department
/ unleased
Government land
(not maintained by
other departments)
Installations or
Examples
Photos
Facilities
(i)
Power
1.
(1)
Electrical supply
Maintenance
Agent
1.
Electrical and
supply of
Mechanical
Automatic
Services
Sensors
Department
water tap
(2)
2. Battery supply
2.
Management
Department
Remarks:
1.
2.
(j) Playground
Slides
Equipment
Swings
Services
in LCSD
Fitness
equipment
managed
Department
Tel: 2414 5555
Venues
2.3
Management Departments
Being the occupiers of government buildings, management departments have
a duty of care to the occupiers and the public and are also responsible to
maintain smooth operation of the facilities and to upkeep them in serviceable
conditions.
Responsibilities of management departments include:
2.3.1
Cleaning services;
(ii)
(iii)
(iv)
and
10
installed
to flush the water pipes for a few minutes if the water draw off
points have not been used for a long time such as after long
holiday; and upon resumption of water supply after long
suspension of water supply due to water works; and
2.3.3
10a
initiated
by
the
management
departments.
Therefore,
11
2.4.1
Photos
Recommended Interim
Protective Measures
Insecure window
1.
sash
2.
3.
Tie/fasten/secure the
loosen parts.
Photos
Recommended Interim
Protective Measures
Loose and
1.
2.
12
Photos
Recommended Interim
Protective Measures
Leaking water
1.
pipe
the water.
2.
3.
4.
1.
2.
3.
4.
Broken/ defective
1.
2.
as paving blocks,
3.
ceramic tiles,
13
Slope Defect
Items
Photos
Recommended Interim
Protective Measures
1.
surface
2.
Broken/ dangerous
tree branch
Photos
Recommended Interim
Protective Measures
1.
gate
2.
3.
4.
Malfunction of roller
shutter
Broken glazing of
1.
window/ door
2.
3.
4.
14
Hygiene
Items
Photos
Recommended Interim
Protective Measures
Overflow of manhole
1.
2.
1.
urinal
2.
3.
Leakage or burst of
drainage pipe
15
2.4.2
before
typhoon
and
inclement
weather.
Typical
Items
Photos
Recommended
Precautionary Measures
Loose
1.
objects
2.
Drainage
1.
Doors and
1.
windows
2.
3.
16
Repair Call Centre (RCC) was set up by PSB in September 1999, it provides an
advanced,
convenient
and
automatic
defects
reporting
system
for
Management
departments can simply dial the Repair Hotline to reach the RCC and submit
their repair requests.
Cyber Repair Call Centre online via the Departmental Portal to make a repair
request at any time.
After office hours, the PSB Building Defects Reporting Centre (BDRC) continues to
operate, receiving and handling emergency cases reported by management
departments, such as burst water pipe, potential falling of window or complete
blockage of drainage system. When typhoon signal no.8 or above is hoisted,
the Emergency Centre (EC) will operate to receive calls and handle emergency
cases reported by management departments but only limited services in
handling emergency situations can be arranged.
Below are telephone numbers and operating hours of RCC, BDRC and EC:
PSB Repair Services
Telephone
Centre
Operation Hours
Number
Monday Friday
9:00am 5:30pm
(RCC)
Saturday
9:00am 12:00noon
Building Defects
Monday Friday
5:30pm 9:00am
Saturday
12:00noon 00:00am
Full Day
2330 1100
Reporting Centre
2773 2222
(BDRC)
Emergency
Centre (EC)
Full Period
Signal No.8 or Above
18
i.
Collect
necessary
information
on
minor
repair
requests
from
management departments;
ii.
iii.
iv.
RCC centralises the coordination and management tasks of all minor repair
requests and repair works.
Based on the severity of repair requests, RCC has classified repair works into 3
categories, namely, Emergency Repairs, Urgent Repairs and General Repairs.
This grading system prioritises repair requests so that the most urgent cases are
handled first and contractors resources are effectively mobilised to tackle the
huge number of repair requests. Repair requests are graded against the
following criteria:
i.
ii.
iii.
iv.
19
After receiving a repair request from management department, the RCC will
arrange a MTC to carry out repair works immediately within the respective time
frame.
as follows: -
Repair
Circumstances
Required
Category
Examples
Response Time
Emergency
Attend emergency
1.
Repair
immediate danger to
detached
hour of notification
Loose and
Broken window
glazing
3.
4.
Complete
blockage of
manhole
Urgent
Repair
immediate danger to
notification;
operation of
Complete permanent
management
departments.
days
1.
Leaking water
pipe/tap
2.
Blocked water
closet or urinal
3.
Water dripping
from ceiling
4.
Insecure ceiling
panel
5.
Partial blockage
of manhole
General
Repair
immediate danger to
Complete permanent
joint at external
the operation of
management
(12) days
tile
departments.
1.
2.
3.
Loose expansion
Peeling off of
paint
20
Management Departments
RCC
MTC
1. Defects identified
RCC
RCC
RCC
MTC
MTC
RCC
Arrangement of repair works involves the caller (management department), RCC and
the MTC. The procedures are listed below for easy reference.
21
Management departments should, with respect to the type and location of the
defects, identify the responsible maintenance agent of the defect (i.e. PSB,
EMSD).
A call reference number will be given to the caller for every repair request.
The
caller can quote the call reference number in all future enquiries regarding the
repair request.
RCC will prioritise and categorise repair works as described in Section 3.4, and
coordinate repair works between contractors and management departments.
After confirmation with MTC on the appointment time for repair works, the RCC
will notify the caller accordingly.
22
After the completion of repair works, the management department should sign
the work completion form provided by contractors for satisfactory completed
repair work. The certifying officer should put his/her full name, signature, work
completion date and department chop on the form. In addition, the
management department could require contractors to provide a copy of
work completion form for record.
Monthly reports on requests for minor repairs processed by RCC were sent to
respective departments
for
reference. The
key
information of the repair requests i.e. Call Reference No (CRN), name and
post of the client, brief description of the repairs and the attendance date
reported by contractor.
Department may use the report to monitor the reporting of defects and the
service provided by ArchSD. For example, are defects promptly reported,
do duplication or other anomalies exist, etc.
23
Punctuality,
ii.
Workmanship,
iii.
Site tidiness,
Responsiveness
In connection to the service attitude of staff of RCC, the client will be asked to
respond to the following aspects of performance:
i.
Understanding
ii.
Manner
iii.
Responsiveness
PSB will analyse the consolidated findings and formulate the measure to improve
service quality.
24
Examples
Usage
information
General
Information
Name of department
Contact number
contractors
from
different
required
Contact persons name and telephone
number(s) on site
Technical
Information
- Internal or external
useful f o r R C C t o prioritise
- Floor level
- Specific rooms/toilet
works.
The technical information is very useful for the processing of repair requests by
RCC. The following 6 examples demonstrate how to provide technical
information for some common defects.
Handbook on Minor Repairs to Government Properties
25
Sample Descriptions
of Specific Defects
Locations of defect
Symptoms
1. Cracked finishes.
2. Bulging with concrete likely to fall off.
3. Cracked concrete surface with exposed reinforcement.
Impacts of defect
Sample Descriptions
of Specific Defects
Locations of defect
Symptoms
1. Water stain.
2. Water dripping.
3. Flooding.
Impacts of defect
26
Sample Descriptions
of Specific Defects
Locations of defect
Symptoms
1. Blockage of weepholes.
2. Cracked or blocked drainage channels.
3. Cracked slope surface.
4. Hanging branch
Impact of defect
Sample Descriptions
of Specific Defects
Locations of defect
Symptoms
Impacts of defect
27
Sample Descriptions
of Specific Defects
Locations of defect
Symptoms
Impacts of defect
Sample Descriptions
of Specific Defects
Locations of defect
Symptoms
Impacts of defect
28
29
Ceiling
32
4.2
Wall
37
4.3
Floor
42
4.4
Roof
46
4.5
49
4.6
Window
53
4.7
Fixture Items
56
Water Supply
59
4.9
60
External Areas
4.10
External works
65
4.11
69
Miscellaneous
4.12
Miscellaneous Items
73
Each common defect is illustrated by sample photos with notes on possible causes.
Management departments can use the common defect list to identify any defects
found on site and provide more informative data to the RCC.
31
Photo
Possible Cause(s)
Concrete
Cracks
Corrosion of
Spalling
reinforcement bar
Bulging
Corrosion of
reinforcement bar
Exposure of
Corrosion of
rusted
reinforcement bar
reinforcement
bar
32
Water
Water stain
Photo
Possible Cause(s)
y
()
Defective
Seepage
waterproofing
membrane at upper
floor (e.g. roof or
bathroom)
y
Water
Leakage from
dripping
sanitary fitments
y
Seepage through
external wall
Leakage of
Loose
embedded water
plastering
pipes
y
Condensation
Mould growth
Painting
Peeling off of
Poor ventilation
paint
Aging of materials
Moisture
Condensation
33
4.1
Symptom
False
Ceiling Tiles
Photo
Possible Cause(s)
Defective/
Accidental damage
Vandalism
broken false
ceiling tile
Water seepage
Water stain/
mould growth
Condensation
Loose/
Improper installation
sagging false
ceiling tile
tile
y
Water seepage
Water
dripping
Condensation
34
4.1
Symptom
False
Rusted false
Ceiling
ceiling metal
Frame
frame
Photo
Possible Cause(s)
y
Water seepage
Aging of materials
Deformed/
Accidental damage
Vandalism
defective/
broken metal
frame
35
4.1
Symptom
Cracks
Photo
Possible Cause(s)
Deterioration of
Timber/
materials
Gypsum
Board False
Ceiling
Water stain/
peeling off of
paint
Water seepage
Aging of materials
36
4.2
Wall Internal
Symptom
Bulging
Photo
Possible Cause(s)
y
Corrosion of
Reinforced
reinforcement bar
Concrete
Wall
Exposure of
rusted steel
reinforcement
bar
Thermal movement
Cracks
Shrinkage of
materials
Hairline
Thermal movement
Cracks
37
4.2
Wall Internal
Symptom
Water stain
Photo
Possible Cause(s)
y
Leakage of
Reinforced
embedded water
Concrete
pipe
Wall
Condensation
Water leakage
through cracks on
external wall
Poor ventilation
Mould growth
Tiled Wall
Missing/ loose/
Loss of adhesion
Accidental damage
broken tiles
Thermal movement
Painting
Peeling off of
paint
Aging of materials
Poor ventilation
38
4.2
Wall External
Symptom
Tiled Wall
Cracks
Photo
Possible Cause(s)
y
Restrained
movement of wall
Lack of expansion
joint
Thermal movement
Thermal movement
Missing/
debonded
Lack of expansion
tiles
joint
y
Loss of adhesion
Cracks
Thermal movement
Reinforced
Concrete
Wall
39
4.2
Wall External
Symptom
Photo
Possible Cause(s)
y
Concrete
Corrosion of
Reinforced
spalling
reinforcement bar
Concrete
Wall
Water stain
Seepage through
Reinforced
external wall
Concrete
Wall
Painting
Peeling off of
Aging of materials
paint
40
4.2
Wall External
Symptom
Expansion
Joint
Photo
Possible Cause(s)
Insecure/
Loss of adhesion
Accidental damage
loose
expansion
Deterioration of
joint cover
materials
Aging of materials
Deteriorated
expansion
Thermal movement
joint sealant
Glass Wall
Broken glass
Accidental damage
panel/ glass
Vandalism
block wall
Deteriorated
Aging of materials
pointing
41
4.3
Floor
Symptom
Timber Floor
Photo
Possible Cause(s)
y
Water damage
Lifting up/
Warped tile
42
4.3
Floor
Symptom
Timber Floor
Photo
Possible Cause(s)
y
Termite attack
Mud route/
hollow/
stained/
powdered
inner sides of
tile
43
4.3
Floor
Symptom
Photo
Possible Cause(s)
y
Thermal movement
Ceramic or
Loose/
Homo-
debonded/
genous
damaged/
Differential
Tiled Floor
broken tiles
movement between
tiles and substrate
y
Heavy traffic
Accidental damage
44
4.3
Floor
Symptom
Carpet
Loose edge of
Floor
Photo
Possible Cause(s)
carpet
Loss of adhesion
Heavy traffic
Wrinkled
Loss of adhesion
carpet
Skirting
Missing/
Loss of adhesion
broken
skirting
substrate
y
Aging of materials
Moisture
45
4.4
Roof
Symptom
Roof Floor
Tile
Photo
Possible Cause(s)
Loose/
Thermal movement
debonded/
hollow/
Differential
arching of
movement between
tile
Lack of expansion
joint
Accidental damage
Broken tile
Differential
movement between
tile and substrate
y
Lack of expansion
joint
Insufficient fall
Ponding of
water
Uneven tiles
Aging of materials
Peeling off of
water
Loss of adhesion
proofing
membrane
46
4.4
Roof
Symptom
Parapet
Cracks
Photo
Possible Cause(s)
y
Differential
movement between
Wall
different building
element
y
Shrinkage of finishes
Settlement
Concrete
Corrosion of
spalling
reinforcement bar
Parapet
Rusted/
Rusting of metal
railing
deteriorated
parts
ironmongeries
Lack of surface
protective coating
Insecure screw
Insecure/
loose/ missing
Vandalism
fixing screw
47
4.4
Roof
Symptom
Expansion
Loose
Joint Cover
Photo
Possible Cause(s)
expansion
Aging of materials
Vandalism
joint cover
Surface
Blockage of
Unsatisfactory
Channel
outlet
housekeeping and
clearance
Thermal movement
Cracked/
broken
Lack of expansion
surface
joint
channel
Gutter
Blockage of
Unsatisfactory
gutter
housekeeping and
clearance
Vegetation
Growth of
Unsatisfactory
vegetation
housekeeping and
clearance
48
Wooden
Missing/ rusted
Door
Photo
Possible Cause(s)
screws
Aging of materials
Improper use
Aging of materials
Improper use
Weathering
Rusted or
defective
ironmongeries
-
door hinge
-
Corrosion of
door lock
-
materials
door handle
-
floor spring
49
Wooden
Delaminated
Door
Photo
Possible Cause(s)
door finishes
Aging of materials
Accidental damage
Moisture
Accidental damage
Broken glass
vision panel
Vandalism
Improper use
Loose hinge
Deformed/
sagged door
Accidental impact
on the door
50
Photo
Possible Cause(s)
y
Metal Gate/
Deteriorated/
Corrosion of
Door
rusted metal
materials
y
gate/ door
leaf
Improper use
Loose hinge
Insecure/
deformed/
sagged metal
Accidental impact
gate/ door
on the gate
y
Corrosion of
Deteriorated/
materials
rusted
ironmongeries
-
door hinge
-
door lock
-
door handle
51
Glass Door
Broken glass
Photo
Possible Cause(s)
panel
Accidental impact
Vandalism
Insecure/
Improper use
Loose hinge
deformed/
sagged glass
door
Accidental impact
on the door
Oil leakage at
Aging of materials
floor spring
Aging of materials
Missing screws
Improper use
52
4.6
Window
Symptom
Photo
Possible Cause(s)
y
Steel
Rusted window
Corrosion of
Window
element
materials
y
- frame
- sash
Weathering
-
ironmongeries
-
burglar grilles
Accidental impact
Deformed
window sash
Loose hinge
Accidental impact
Vandalism
Broken glazing
Typhoon damage
Missing gasket
Water seepage
at window
Deterioration of
surround
sealant
y
Deterioration of
water proofing
grouting
53
4.6
Window
Symptom
Aluminum
Rusted hinge
Photo
Possible Cause(s)
y
Corrosion of
Window
materials
y
Weathering
Missing gasket
Water
seepage at
window
Deterioration
surround
of sealant
y
Deterioration of
water proofing
grouting
54
4.6
Window
Symptom
Aluminum
Window
Photo
Possible Cause(s)
Insecure/
Improper use
loose
ironmongeries
-
window lock
-
window sash
-
hinge
-
burglar grille
Accidental impact
Broken glazing
Vandalism
Deteriorated/
loose gasket
55
4.7
Fixture Items
Symptom
Toilet/
Loose/ broken
Shower
door handle
Photo
Possible Cause(s)
Cubicle
Improper use
Vandalism
Aging of materials
Improper use
Vandalism
Missing screws
Aging of materials
Improper use
Vandalism
Deformed/
sagged door
Aging of materials
Improper use
Vandalism
Detached
shower head
Aging of materials
56
4.7
Fixture Items
Symptom
Loose/ broken
Toilet/
Photo
Possible Cause(s)
handrail
Improper use
Shower
Vandalism
Cubicle
Locker
Missing locker
door
Improper use
Vandalism
Mirror
Broken mirror
Accidental impact
Vandalism
Venetian
Broken blind
blind
Improper use
Vandalism
57
4.7
Fixture Items
Symptom
Cabinet
Detached
Photo
Possible Cause(s)
wall mounted
Overloading
Improper use
cabinet
Overloading
Improper use
Deformed/
sagged door
Moisture movement
Improper use
Overloading
Deformed
shelf board
Improper use
Loose/ broken
shelf hinge
Moisture movement
58
4.8
Water Supply
Symptom
Photo
Possible Cause(s)
y
Fresh Water
Slow water
Blockage of
Supply
supply
pipework
y
Accidental damage
Leakage of
pipe
Loose pipe
connection
y
Broken pipes
59
Water
Blockage of
Closet
Photo
Possible Cause(s)
water closet
Improper use
Improper use
/
Damaged/
broken water
Vandalism
closet and
folding seat
pan
Flushing
Detached
Cistern
flushing cistern
Improper use
handle
Vandalism
Overflow of
Malfunction of ball
flushing water
valve
Flushing water
Malfunction of ball
refill slowly
valve
60
Photo
Possible Cause(s)
y
Blockage of
Blockage of drain
Basin/ Sink
basin
pipe
Accidental damage
Cracked/
broken basin
Vandalism
Detached
Deterioration of
sealant
materials
y
Bottle Trap
Missing/
connection
leakage of
bottle trap
Unsatisfactory
housekeeping
Bathtub
Blockage of
Blockage of waste
bathtub
pipe
y
Improper use
61
Bathtub
Photo
Possible Cause(s)
y
Aging of materials
Damaged/
loose sealant
Urinal
Blockage of
urinal
Improper use
Aging of materials
Loose screws
Vandalism
Leakage of
Flush Water
pipes
Accidental damage
Loose pipe
Supply
connection
y
Broken pipes
Burst pipes
62
Drainage
Broken pipe
Photo
Possible Cause(s)
y
Accidental damage
Pipe
Rusted pipe
Corrosion of
materials
Weathering
Surface
Blockage of
Unsatisfactory
Channel
surface
housekeeping and
channel
clearance
y
Blockage of water
outlet
Floor Drain
Backflow of
Blockage of
floor drain
drainage pipe
y
Unsatisfactory
housekeeping and
clearance
63
Photo
Possible Cause(s)
y
Manhole
Back flow of
Blockage of
manhole
manhole or drainage
pipes
Grating and
Broken grating
Accidental damage
Grille
Corrosion of
materials
Weathering
Vandalism
Missing
grating
Unsatisfactory
housekeeping
64
4.10
External Works
Symptom
Pavement
Missing/
Photo
Possible Cause(s)
damaged tiles
Loss of adhesion
Accidental damage
Heavy traffic
Uneven
Uneven settlement
paving block
Ponding of
Blockage of water
water
outlet
y
Insufficient fall
Uneven tiles
Aging of materials
Damaged
expansion
Thermal movement
joint
65
4.10
External Works
Symptom
Playground
Damaged
Floor
Photo
Possible Cause(s)
floor surface
Aging of materials
Weathering
Coating
Thermal movement
between surface
coating and
substrate
y
Uneven settlement
Chain Link
Fence
Deformed/
Accidental damage
insecure/
Vandalism
sagged
fencing
Rusted base
Corrosion of
plate/
materials
y
supporting
post
Weathering
66
4.10
External Works
Symptom
Photo
Possible Cause(s)
y
Backstop
Rusted
Corrosion of
fencing
materials
y
Weathering
Accidental damage
Vandalism
Damaged/
broken
fencing
Metal Grille
Rusted metal
Corrosion of
grille
materials
y
Weathering
67
4.10
External Works
Symptom
Arbour
Photo
Possible Cause(s)
Deformed/
Aging of materials
Accidental damage
Vandalism
Broken/
sagged
timber strip
Termite attack
Timber
Missing/
Railing
broken railing
Aging of materials
Accidental damage
Vandalism
68
4.11
Symptom
Possible Cause(s)
y
Cracks
Slope Surface
on slope
Thermal/ moisture
surface
movement
y
Vegetation growth
Blockage of
Unsatisfactory
drainage
housekeeping and
channel
clearance
Thermal movement
Cracked
drainage
Lack of expansion
channels
joint
69
4.11
Symptom
Catch Pit
Missing/
Possible Cause(s)
broken cover
Accidental damage
Vandalism
Slope
Rusted metal
Fencing
post
Weepholes
Yellowish
water flowing
pipe
Aging of materials
out of
weepholes
Rise of underground
watertable
Blockage of
weephole
Debris/vegetation
accommodated in
weephole
y
Unsatisfactory
housekeeping and
clearance
70
4.11
Symptom
Possible Cause(s)
Thermal movement
Vegetation growth
Retaining
Cracked/
Wall Stone
damaged
Pitched
slope surface
Weathering
Aging of materials
Deterioration
of pointing
Debonding
of pointing
y
Weathering
71
4.11
Symptom
Tree on slope
Dangerous
Possible Cause(s)
branch
Pests
Fungi growth
Typhoon damage
Falling of tree
Displacement of root
plate
Typhoon damage
Dead tree
Pests
Cavity
Fungi growth
72
4.12
Miscellaneous Items
Symptom
Mosquito
Damaged
Screens
Photo
Possible Cause(s)
mosquito
Accidental damage
Vandalism
screen
Letter Box
Missing lock
Accidental damage
Vandalism
Flag Post
Damaged
rope
Vandalism
Curtain Track
Loose/
damaged
Improper use
Accidental damage
track
73
4.12
Miscellaneous Items
Symptom
Drying Rack
Loose rope
Photo
Possible Cause(s)
y
Improper use
Accidental damage
Graffiti
Graffiti
Signage
Broken
Vandalism
signage
Accidental damage
Vandalism
74
Page
1. Boundary Fencing, Gate and Backstop .
77
81
84
85
86
87
Standard quality of workmanship for each category of minor repair work is illustrated with sample
photo and description. Management department can make reference to the standard quality of
workmanship to determine whether the repair work is of acceptable standard.
76
Example of
workmanship
Item
Steel work
Photo
All components of
steel mesh are
securely fixed
77
Example of
workmanship
Item
Swing Gate
No Broken and
corroded hinges
Photo
78
Example of
workmanship
Item
Swing Gate
Sliding
Gate
Photo
Size should
50x50mm
Roller wheels
No Rusty wheels
Smooth movement
Floor track
Suitable leveling
No debris affecting
normal gate
operation
79
Example of
workmanship
Item
Backstop
Welding work
Joints should be
welded firmly
No rusting at welding
points
Boundary
fencing
Corrosion
protection
Photo
80
Example of
workmanship
Item
Hinges
Pivot hinge
Hinge condition
At least 3 hinges
connecting each leaf
of door/gate
Welded all around
Hinge
guard
Photo
81
Example of
workmanship
Item
Bullet
hinge
Guiding
wheels
Sufficient number of
guiding wheels should
be provided to
maintain smooth
operation
Photo
Floor track
Fixed properly
Leveled to support
guiding wheels
82
Example of
workmanship
Item
Stopper
Gates/
Doors
Stopper should be
fixed and secured by
bolts
Stopper should be
provided at ends of
floor track for folding
gates.
Photo
83
Example of
workmanship
Item
Workmansh
ip
Joints should be
properly grouted up
Tiles should be
cleaned upon
completion of
grouting
Photo
84
Example of
workmanship
Item
Workmansh
ip
Photo
85
Example of
workmanship
Item
Temporary
safety
measures
Floor
screeding
Thickness should be
40mm
Floor tiles
Proper gradient
Grout joint applied
Clean surplus from tile
surface
Joint
Photo
86
Example of
workmanship
Item
Glazing
Fixed properly
Sealant/
glazing
bead
Fixed properly
Window
gasket
Fixed properly
Fixing lugs
Photo
87
Example of
workmanship
Item
4-bar hinge
Photo
At least 3 nos. of
stainless steel
screws/rivets fixing to
each side of frame &
sash
Length of hinge 60%
of the width of
window sash
Bituminous
paint
Others
Clearance between
window sash & frame
100mm
(In full open position)
88
What is the
telephone
number of RCC?
What is a call
reference
number?
reference number.
The caller can call the RCC and quote the call
How can I inquire
about the progress
of work requests?
the confirmed
appointment?
Is it possible to
change the
appointment time of
repair works?
90
What information
should I provide to
RCC?
Based on the severity of repair requests, RCC has classified repair works
into 3 categories, namely, Emergency Repairs, Urgent Repairs and
works?
10
Departmental portal is a government intranet services
developed for internal use. Management department may
access PSB portal through their department portals and
initiate repair requests.
91
RCC would handle termite problem only. You may contact other
than termites?
defects related to
building services
installations?
You shall refer to the slope registration plate on the slope. It includes
defects related to
number and slope registration number. You should raise the repair
walls?
defects related to
playground
equipments?
How should I report
92
2
3
93
95
Being responsible for the upkeep of about 8,000 government buildings and facilities
and 5,900 government slopes, PSB provides a variety of services, including
maintenance, refurbishment, fitting-out, alteration, addition, improvement and
emergency repair works for all properties maintained by the Branch.
The PSB portfolio of government properties comprises many types of buildings, such as
schools, offices, markets, leisure facilities, institutional buildings and quarters. These
premises widely vary in design and building age, and are scattered across the territory.
Due to deterioration, usage, weathering, and heavy utilisation by the public, different
forms and extents of defects are resulted every year.
According to past records, a large number of requests for minor repairs (about 330,000
cases per annum) were reported by management departments every year. To cope
with such large number of repair and maintenance works in different locations, PSB
has established nine divisions and mobilises Maintenance Term Contractors (MTC) to
ensure that repairs are carried out timely at government properties situated across the
entire Special Administration Region of Hong Kong. Structure of the nine divisions is
illustrated in the diagram below.
96
The outlying islands are divided into three areas, namely Islands North, Islands (Sai Kung) and
islands South except Lautau Islands. They are under the North Group, Kowloon City and Sai
Kung Group and Western, Southern & Lantau Group respectively. Details are shown in the
following diagram:
Islands North
Islands North
Islands
(Sai Kung)
Islands South except
Lantau Islands
Boundary line
97
Window Component of Aluminium Window
Window Sash
Window
Pivot
Sliding Shoe
Screws/Rivets
99
()
Window Component of Aluminium Window (Contd)
Upper Lock
Lower Lock
Rubber
Gasket
Handle
Rivets
Screws
100
Door
Door Closer
Vision Panel
Door Hinge
Door Handle
Door Hinge
Door Closer
Door Handle
101
/
Metal Gate
Door Hinge
Metal Frame
Door Lock
Wheel
102
Surface Channel
Cover
Slope Plate
Drainage Channel
Surface Channel
Slope Plate
103
()
Typical Man-made Items on Slopes and Retaining Walls (Contd)
Weepholes
Tree Label
104
()
Typical Man-made Items on Slopes and Retaining Walls (Contd)
Playground Fixtures
Arbour
Backstop
Post
105
Sanitary Fittings
Soap Dispenser
Soap Dispenser
Wash Hand
Water Tap
Basin
Flushing Cistern
Water Closet
106
()
Sanitary Fittings (Contd)
Bottle Trap
107
Door Handle
Door Lock
Grab Rail
Folding Grab
Rail
Small Wash
Hand Basin
108
109
()
Fresh Water Supply Pipe (Cold Water)
()
Fresh Water Supply Pipe (Hot Water)
110
Drainage Pipe
Cleaning Eye
Waste Pipe
Cleaning Eye
Soil and
Waste Pipe
Rainwater Pipe
111
Drainage equipment
112
Ceiling Tile
Ceiling Frame
113
USEFUL CONTACTS
Useful Contacts
General Enquiries :
Architectural Services Department
General Enquiries
Public Buildings Repair Call Centre Hotline
: 2330 1100
: 2773 2222
: 2773 2222
: 2523 7017
: 2773 2217
: 2773 2333
: www.cedd.gov.hk/
E-mail Address
: enquiry@cedd.gov.hk
General Enquiry
: 2762 5111
: http://hkss.cedd.gov.hk
: www.dsd.gov.hk/
E-mail Address
: enquiry@dsd.gov.hk
: 2300 1110
General Enquiry
: 2877 0660
: 2834 9432
115
USEFUL CONTACTS
: www.epd.gov.hk/epd/
E-mail Address
: enquiry@epd.gov.hk
Hotline
: 2838 3111
: www.emsd.gov.hk/
E-mail Address
: info@emsd.gov.hk
: 2333 3762
: www.hkfsd.gov.hk/home/
E-mail Address
: hkfsdenq@hkfsd.gov.hk
Hotline
: 2723 8787
: www.fehd.gov.hk/
E-mail Address
: enquiries@fehd.gov.hk
: 2868 0000
: www.wsd.gov.hk/
E-mail Address
: wsdinfo@wsd.gov.hk
Enquiry Hotline
: 2824 5000
116
USEFUL CONTACTS
: www.clpgroup.com
E-mail Address
: csd@clp.com.hk
: 2678 2678
: 2728 8333
: www.hec.com.hk
E-mail Address
: mail@hec.com.hk
: 2887 3411
Account-by-Phone
24-hour Automated Telephone Service
: 2887 3466
: 2887 3455
Electricity-by-Phone
24-hour Automated Telephone Service
: 2887 3838
Emergency Reporting
Chinese (24-hour)
: 2555 4999
English (24-hour)
: 2555 4000
: www.hkcg.com
: 2880 6988
: 2880 6999
: 2880 5522
: 2856 1331
: 2963 3000
117
Index
Air Conditioning..6,10,92
Architectural
Services Department...... 2,5,7,9,23,95,115
Floor...42-45, 86
Building Defects
Reporting Centre.18,21,22,29
Gas Installation...6
Bulging12,26,32,37
Gasket..53-55,87,100
Gate14,16,27,49-52,76,77,79,81,83,102
Carpet......13,45
Ceiling......20,25,26,32-36,113
Gutter....48
Crack..27,28,32-39,47,69
Door..6,10,14,16,25,27,49,50-52,56,81-83,101
IT System..6
Drainage...............16,18,28,60-64,69,111,112
Landslip.14
Maintenance
Agent..6, 10, 11, 16, 18, 21, 22, 92
Emergency Centre.18,90,115
Emergency Repair.2,19,20,29,90,91,96
Expansion Joint.............20,39,41,46,48,65,69,86
External Works............65-68
Manhole.....12,15,20,28,64,109
Handbook
on Minor Repairs to Government Properties
119
Index
Mechanical Ventilation.......6,92
Skirting........45
Mould Growth.....33,34,38
Mud Route..43
Surface Channel.8,48,63,103,112
Painting.....33,38,40
Parapet.47
Tree/ Vegetation.........8,48,69,72,92
Pavement65
Playground Equipment....9,92
Urgent Repair.19,20,91
Precautionary Measure...3,16
Wall37-41
Water Dripping.20,26,33,34
Railing..8,47,68
Water Pipe13,18,110
Reinforcement Bar..32,37,40,47,85
Water Seepage....26,33-36,38,53,54
Water Supply..31,59,62,110
Roller Shutter..14
Window....53,87,99,100
Roof........46-48
Window Sash....12,53,88,99
Sanitary Fittings.....60-64,106-107
Water Stain..33,34,36,38,40
Signage..74
120