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9016 /9021d OSm 716/0Sm72id LD316/LD320E Aficio” mp 1600/2000 Operating Instructions Troubleshooting (G) when the Machine Does Not Operate As Wanted (2) Troubleshooting When Using the Copy Function (3) Troubleshooting When Using the Facsimile Function (@ Troubleshooting When Using the Printer Function (5) Troubleshooting When Using the Scanner Function (6) Adding Paper and Replacing Toner Clearing Misfeeds (8) Remarks Reaé tis manual carefully before you use this machine and keep i andy for futur reference, For ste and corect use, be sure to rea the Seley Infonnation in “About This Mzchne” before using the macrine, Introduction This manual contains detailed instructions and notes on the operation and use ofthis machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be I able for direct, indirect, special, incidental, or consequential darnages as a result of handling or oper ating the machine Notes: ‘Some illustrations inthis manual might be slightly different from the machine. Certain options rnight not be availabe in some countries. For details, please contact your local dealer. Depending on which country you are in, certain units may be optional. For details, please contact your local dealer, Caution: Use of controls or adjustments or performance of procedures other than those specified in this manual right result in hazardous radiation exposure. Notes: The model nares of the machines do not appear in the following pages. Check the type of your mna- chine before reading this manual. (For details, se "Machine Types”, About This Machine.) + Type 1: 8016/D8m716/LD316/Aficio MP 1600 + Type 2: 8021d/DSm721d/LD320d/Aficio MP 2000 Certain types might not be available in some countries. For deta, please contact your local dealer. Two kinds of size notation are employed in this manual, With this machine refer to the inch version. For good copy quality, the supplier recommends that you use genuine toner from the supplier. ‘The supplier shall not be responsible for any damage or expense that might result rom the use of parts, other than genuine parts from the supplier with your office products. Power Source 120V, 60Hz, 12A or more Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.95 “Power Connection Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. @Fimportant OI Media differ according to manual. 11 The printed and electronic versions of a manual have the same contents. 1} Adobe Acrobat Reader / Adobe Reader must be installed in order to view the manuals as PDF files. 1 Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed. 4 About This Machine Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided. General Settings Guide Explains User Tools settings, and Address Book procedures such as register- ing fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. + Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables. + Security Reference This manual is for administrators of the machine. It explains security func- tions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. ‘Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication. + Copy Reference Explains Copier functions and operations. Also refer to this manual for expla- nations on how to place originals + Facsimile Reference Explains Facsimile functions and operations. + Printer Reference Explains Printer functions and operations. + Scanner Reference Explains Scanner functions and operations. 4 Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might notbe available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine. Other manuals + PostScript3 Supplement + UNIX Supplement * Manuals for DeskTopBinder Lite * DeskTopBinder Lite Setup Guide + DeskTopBinder Introduction Guide * Auto Document Link Guide # Note 1 Manuals provided are speci ic to machine types. 1 For “UNIX Supplement”, please visit our Web site or consult an authorized dealer. © “PostScript3 Supplement” and “UNIX Supplement” include descriptions of functions and settings that might not be available on this machine. TABLE OF CONTENTS Manuals for This Machin How to Read This Manual Symbols Names of Major Options .. 1, When the Machine Does Not Operate As Wanted Indicator: Panel Tone. When the Function Status Int When You Have Problems Operating the Machine. When a Job Is Not Performed. 2. Troubleshooting When Using the Copy Function When a Message Is Displayed, When You Cannot Make Clear Copies. 13 When You Cannot Make Copies As Wanted 15 When Memory Is Full 17 3. Troubleshooting When Using the Facsimile Function When a Message Is Displayed. When You Cannot Send or Receive Fax Messages As Wanted When Memory Is Full When an Error Report Is Printed... Turning Off the Main Power / In the Event of Power Failure.. When an Error Occurs Using Internet Fax Error Mail Notification. Error Report (E-Mail) Server-Generated Error E-Mall nnn 4. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of the Printer Driver Windows 95/98/Me, Windows 2000 or Windows NT 4.0... Windows XP Professional or Windows Server 2003. Windows XP Home Edition When a Message Is Displayed. Status Messages. Alert Messages .... Printing the Error Log When You Cannot Print. Other Printing Problems 5. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected .. When You Cannot Send Scanned Files When You Cannot Browse the Network to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54. The Network Delivery Function Cannot Be Used. 54. Operations Are Not Possible When Messages Appear 55, When a Message Is Displayed. When a Message Is Displayed on the Display Panel 56 When a Message Is Displayed on the Client Computer. 60 6. Adding Paper and Replacing Toner Loading Paper Loading Paper into the Paper Trays... ennnnnnnnnnnnnnnnnnnn Loading Paper into the Optional Paper Tray Unit. 67 Orientation-Fixed Paper or Two-Sided Paper wnnnnemnnn Changing the Paper Changing the Paper Size in the Paper Tray. 71 Changing a Paper Size in the Optional Paper Tray Unit. 79 Adding Toner Replacing Toner. 85 Sending Fax Messages When Toner Has Run Out 86 Waste Toner. Replacing the Transmission Stamp Cartridge 7. Clearing Misfeeds Removing Jammed Paper. 8, Remarks Where to Put Your Machine Machine Environment Moving, Power Connection. ‘Access to the Machine When Not Used for a Long Time. 96 Maintaining Your Machine Cleaning the Exposure Glass. 7 Cleaning the Exposure Glass COVEE innsnnmnnnnnnnninnnnnninnnnnnn see 9B Cleaning the ADF/ARDF 98 INDEX., How to Read This Manual Symbols This manual uses the following symbols: AS WARNING: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. ASCAUTION: Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. MP important Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. @ Note Indicates supplementary explanations of the machine's functions, and instruc- tions on resolving user errors PReterence This symbol is located at the end of sections. It indicates where you can find fur- ther relevant information ol Indicates the names of keys that appear on the machine's display panel. ) Indicates the names of keys on the machine's control panel. Names of Major Options Major options of this machine are referred to as follows in this manual: + Auto Document Feeder > ADF + Auto Document Feeder capable of scanning both sides of a sheet >» ARDF This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the indicators that light up when the machine requires the ‘user to remove misfed paper, add paper, or perform other procedures. Error indicator “Appears when there isa misfeed, a cover is left open, ot another problem occurs. See p.89 “Clearing Misfeeds”. (8: Load Paper indicator “Appears when paper-out condition occurs. See p.65 “Loading Paper” Bs Add Toner indicator “Appears when toner runs out See p 4 “Adding Toner” When the Machi Does Not Operate As Wanted Panel Tone The following table explains the various beep patterns that the machine produces to alert users about machine conditions. Beep pattern Meaning Cause Two long beeps Machine has warmed | After cooling or being switched on, the ep. machine has fully warmed up and is ready for use. Single short beep. ‘valid operation is | A control panel key was pressed, the accepted machine was svitshed on, oF a doce rent was placed on the ADF or ARDF. Fiveshortbespsrepested | Strong alert Machine requires user attention, Paper five times might have jammed or toner might need replenishing # Note I Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed. P Reference For details about enabling or disabling beep alerts, see “General Features”, General Settings Guide. When the Function Status Inicator Lights Up in Red When the Function Status Indicator Lights Up in Red Ifa function key is lit in red, press the key to switch to the screen for the corre- sponding function, and then follow the message that appears. Problem Cause Solution Documentsand reports | There is no copy paper left ‘Add more paper. See p.65 “Load are not printed out. ing Paper”. Anerror has occurred. | The function whose indicator slit | Record the code number shown is defective. in the display and contact your service representative. See "When a Message Is Displayed” ofeach chapter. Youcan use other functions normally. ‘Themachineisunableto | Anetwork errorhas occurred. | * Check the displayed message ‘connect to the network. and take an appropriate ac- tion. See “When a Message Is Displayed" of each chapter. ‘+ Check that the machine is cor rectly connected to the net- work, and that the machine is correctly set, See “Network Settings”, General Settings Guide. © Contact the administrator ‘+ When the function key is still lit in red, even if you take the ‘measures above, contact your service representative. # Note 1T If an error occurs in the function you are using, check the message that ap- pears on the display panel, and then refer to “When a Message Is Displayed” for the relevant function. P Reference p-11 “Troubleshooting When Using the Copy Function” p.19 “Troubleshooting When Using the Facsimile Function” p.37 "Troubleshooting When Using the Printer Function” p53 "Troubleshooting When Using the Scanner Function” When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution “Please wait.” | Thismessage appears when you | If the machine does not get start- appears. turn on the operation switeh or | ed within2 minutes, contact your change the toner bottle. service representative. “Please wait.” | Ifthemachine hasnotbeen in use | Wait for the machine to get ready. appears. fora long time, it may take longer than normal to printor start up when switched on, ‘Although the copier | Functions other than the copier | Wait lite longer screen appears when | function arenot yet ready. the machine is tamed on using the main powerswitch itcannot be switched to another screen by pressing the (Facsimile) or [Sean- ner) key. ‘The machine hasjust | Functions other than the copier | Wait litle Tonger. ‘been turned on and the | function are not yet ready. Time User Tools sercon is. | required varies by function, displayed, but the User | Functions appear inthe User ‘Tools menu has items. | Tools menu when they become missing. ready for use. “The display is difficult | Screen contrast is not adjusted. | Adjust the sereen’s contrast so to see, ‘that you can see the display panel properly. See "General Features”, General Settings Guide. The display is off ‘The machine is in Energy Saver _| Turn on the operation switch, mode. The display is off. The operation switch is turned | Turn on the operation switch, off Nothing happens | The main power switch is turned | Turn on the main power switch, when the operation | off switch is turned on. ‘The operation switch | The machine is communicating | Check ifthe machine is communi- indicator continues _| with external equipment. cating with a computer. blinking and does not tum off when pressed. \When You Have Problems Operating the Machine Problem Cause Solution ‘Original images are printed on the reverse "You may have loaded the paper incorrectly. Load paper correctly. Load paper into Tray 1-4 with the print side Side of the paper. up, and into the bypass tray with the print side down. See p.68 “Orientation-Fixed Paper or ‘Two-Sided Paper” “Misfeeds occur frequently. | The tray’s side fences may not be | Check the side fences are locked. locked, See p71 “Changing the Paper Size”. Misfeeds occur frequently. The tray’s end fence may not be | Check the end fence is set proper- set properly. ly. See p.71 “Changing the Paper Size”. “Misfeeds occur frequently. | You may have loaded paper of a | Use Tray Paper Settings to set the size not shown on the paper size selector. paper size. See p.78 “Changing to 2 Size Other Than Indicated on the Paper Size Selector". ‘An error message re- mains, even if misfed paper is removed. ‘When a misfeed message ap- ‘pears, it mains until you open and close the cover as required. Paper is still jammed in the tray. (Clear misfed paper, and then ‘open and close the cover. See p89 “Removing Jammed Paper”. ‘Cannot print in duplex mode, You cannot use paper in the by- pass tray for duplex printing. For duplex printing, select Tray 1- 4 in the copier mode or with the printer driver. ‘Cannot print in duplex mode. Youhaveselected a tray thatisset to [Off forduplex printing in [Tray Paper Settings) under [System Set- tings}, Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [0K]. Then, select {No Display (Plain Paper) or [Recy- cled Paper] for Paper Type, press [Duplex], and then select [On]. See “"Tray Paper Settings”, General Settings Guide. ‘The user code entry screen is displayed. ‘Users are restricted by user man- agement. [Enter the user code (up to eight digits) and then press the{OK] or (#]key. ‘The Authentication ‘screen appears. Basic Authentication, Windows Authentication, LDAP Authenti- cation or Integration Server Au- thentication is set. Enter your login user name and user password. See “When the Authentication Screen is Dis- played”, About This Machine. “Temperature Alert. Turn main power off, adjust room temp. and wait a while before restarting.” ap- ‘pears, and printing is disabled. ‘The temperature inside the ma- chine is too high or too low. Locate the machine in an environ ‘ment where the temperature re- ‘mains between 10 and 32°C. See p93 “Where to Put Your Ma- chine” When the Machine Does Not Operate As Wanted Problem Cause Solution “you do not have | The use of the function is restrict- | Contact the administrator. privileges to _ | ed to authenticated users only. use this func- ‘cion.” appears. ‘Authentication failed. | The entered login user name or | Ask theadministrator forthe correct password is not correct. login user name and password. ‘Authentication failed. | Cannot access the authentication | Contact the administrator. server when using Basic Authenti- cation, Windows Authentication, LDAP Authentication, or Integra- tion Server Authentication. # Note 11 If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About ‘This Machine. When a Jb Not Peromed When a Job Is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copi- er, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”. Combination Chart ele ooo sie O10|0 oe oo6 oaO | o O1OlO oO O19'1O G o oO Ololale oa Go 0) 0|G/0 fell 9° OAAIO|O A) ololalo ololalolola) . . 00 . le OOO AA 9 e A x...means that you must manually start another job after the current job is fin- ished (ie,, these functions cannot be used together). ® You can scan a document once the preceding job documents are all scanned. During parallel reception, any subsequent job is suspended until reception is completed. 10 When the Machine Does Not Operate As Wanted # Note GI If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in "Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide. GF While printing is in progress, scanning a document using another function may take more time. This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow the instructions they contain. ‘@important 11 For messages that are not listed here, see “When You Have Problems Operat- ing the Machine”. “Message Cause Solution Cannot detect | Improper original is placed. Select paper manually, not with oviginal size the Auto Paper Select function, and do not use the Auto Re- duce/ Enlarge function. See “Originals”, Copy Reference. Cannot detect | Improper original is placed. Input the both horizontal and original size vertical sizes of the non-standard original, Cannot detect | Improper original is placed, Place the orginal on the exposure original size lass. See "Originals", Copy Reference Cannot sort this | Thespecified paper size is not __| This message appears when the by- size. available with the Sort function. | pass tray is selected. Use copy pa- pper that is not longer than 433 mm, Cannot select | Thespecified function isnot | Select a paper tray other than the Bypass Tray in availablewith the bypass tray. | bypass tray. current set- ting. Oziginal with | Thespecified customlengthisnot | Do not place originals that are this leagth can- available for duplex printing | longer than 433 mm, not be duplex {rom the ARDF (eg. 2 Sided ->2 scanned. Sided, 2Sided + 1 Sided, 2 Sided “> Combine). Check original | Original isnot placed ina proper | Change the orientation of the orientation. orientation. original Check paper Improper paper size is set. If you press the [Start] key, copy size. ‘will start onto the selected paper. Rotate Sort is | Asizeofpaperfor which Rotate | Select the proper paper size. See unavailable Sort is not available is selected. | "Sort", Copy Reference, with this paper size. W 12 Troubleshooting When Using the Copy Function Message Cause Solution Cannot dup. copy this size. Duplex mode does not support the selected paper size. Duplex mode supports the fol- lowing paper sizes: A3O,, BLS, AMD, BS ISD, ASD, WI7D, 8/14", DD, 8x13"'D, 81/¢x13"D, 8KD, 16K DD. Select one of these sizes Max. number of sets is mn ‘The number of copies exceeds the maximum copy quantity ‘You can change the maximum ‘copy quantity. See “Copier Fea- tures”, General Settings Guide. Cannot copy. Original is be- ing scanned by another fune- tion. ‘The scanner function is in use. ‘Cancel the current scan job. To do this, press the [Cleat Stop] key on the scanner screen to display the message “Clear/Stop key was pressed. Stop scan- ning?”, and then press (St0p]. You do not have privileges to use this func- tion. ‘The use ofthis function is restriet- ‘ed to authentified users only. Contact the administrator. Authentication Theentered login user name or | Asktheadministralorfor the coreect failed password is not correct. login user name and password uthentication | Cannotaccess the authentication | Contact the administrator failed server when using Basic Authenti- cation, Windows Authentication , LDAP Authentication, or integra- tion Server Authentication P Reference p.6 “When You Have Problems Operating the Machine” When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem ‘Cause Solution Copies appear dirty. “Adjust the image density. See “Adjusting Image Density”, Copy Reference, ‘Copies contain blots or | The machine isnot onalevel surface. | Place the machine on a stable and are patchy. level surface. ‘Make sure the machine's environ ment meets requirements. See [p93 “Where to Put Your Ma- chine", Copies contain blots or are patchy. ‘The paper is creased, curled, or ‘has blemishes. ‘Smooth out the wrinkles from the paper, or replaceit. See “Copy Pa- per”, About This Machine If paper comes out curled, adjust the Output Tray. See “Originals”, Copy Reference. Copies contain blots or are patchy. Image density is too light. Adjust the image density. See “Adjusting Image Density”, Copy Reference. ‘Copies contain blots or are patchy. ‘The paper is damp. Use paper that has been stored in the recommended temperatureand ‘humidity condition. See “Copy Pa- per”, About This Machine. too light ‘The conect paper type setings ‘Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About ‘This Machine. ‘Copies are too dark or too light. ‘The image was not printed ona suitable surface, Before printing on special paper, check its surface carefully. Print. ing on non-print surfaces reduces print quality and can damage the ‘machine's internal components. ‘See "Copy Paper”, About This Machine. Copies are dirty. Use of non-recommended toner | Use manufacturer-genuine toner can result in loss of print quality. | Contact your service representative. and other problems. ‘The reverse side ofan | Image density is too dark. Adjust the image density. See original imageis copied. “ Adjusting image Density”, Copy Reference. 13 4 Troubleshooting When Using the Copy Function Problem Cause Solution ‘A shadow appears on copies if you use past- ‘ed originals, Image density is too dark. Adjust the image density. See “Adjusting Image Density”, Copy Reference, Change the orientation ofthe original, ‘Put mending tape on the pasted area, The same copy area is, dirty whenever mak- ing copies. The exposure glass, ADF or ARDF is dirty. ‘Clean them, See p 97 "Maintain- ing Your Machine”. ‘Copies are too light Image density is too light ‘Adjust the image density. See “Adjusting Image Density”, Copy Reference. Copies are too light. ‘The paper is damp or rough. Use the recommended paper. Also, use paper that has been stored in the recommended temperatureand ‘humidity conditions. See "Copy Paper", About This Machine. Contact your service representative. ‘Copies are too light. ‘The toner bottle is almost empty. ‘Add toner. See p.84 "Adding Toner” Parts of images are not copied. “The original is not pl ed correctly. Place originals correctly. See "Plac- ing Originals", Copy Reference. Parts of images are not copied. ‘The correct paper size isnot selected. Select the proper paper size. White lines appear. ‘The exposure glass or scanning glass is dirty. ‘Clean them. See p.97 “Maintain- ing Your Machine”. ‘Copies are blank, ‘The original is not placed correctly. ‘When using the exposure glass, place originals face down. When using the ADF or ARDF, place them face up. Foi patton pre | Your erat hasa dt pata Pete organ he apo dara? | ogee nes Hissnatehrage Rie |R Taaksposapparon | ReausoTnGRRG, he Fata op Memelemoo” |saupepanketat |makeraicions ms saoncpet | heoperre gas v fscsnouPtnaseyon the exposure glass, and then place the print on top of the OHP transparency. * Place the print on the expo- sure glass, and then place two or three sheets of white paper ‘on top of it. Leave the expo- sure glass cover, ADF or ARDF open when copying. |When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted ‘This section describes causes and remedies when copy results are not as expected. Basic Problem Cause Solution Misfeeds occur frequently. | The number of sheets loaded ex- | Load paper only as high as the ccoads the capacity of the machine, ‘The paper is damp. upper limit markings on the side fences of the paper tray or bypass tray. See "Copy Paper”, About ‘This Machine. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa- per’, About This Machine Misfeeds occur frequently, ‘The paper is too thick or too thin. Use recommended paper. See"Copy Paper”, About This Machine Misfeeds occur frequently. ‘The copy paper is wrinkled or has been folded /ereased. Use recommended paper. Use pa- pper that has been stored in the rocommended temperature and humidity condition. See "Copy Paper”, About This Machine. Misfeeds occur frequently. Printed paper is used Use recommended paper. Do not r= ‘use copy paper that hasbeen already copied or printed onto, See "Copy Paper", About This Machine, ‘Copy paper becomes creased, ‘The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa- per", About This Machine ‘Copy paper becomes creased, ‘The paper is too thin. Userecommended paper. See "Copy Paper’, About This Machine, You cannot combine several functions, Selected functions cannatbe used together. ‘Check the combination of fune- tions and make the settings again. See “Combination Chart”, Copy Reference. Print is slanted. ‘The side fences in the paper tray is not locked. Make sure the side fence is locked. See p.71 "Changing the Paper Size” Print is slanted. “The paper is feeding in ata slant. Load the paper correctly. See p.65 “Loading Paper”. Printis slanted. ‘The machine's cover is open. Make sure the right and lower right covers are properly closed. 15 16 Troubleshooting When Using the Copy Function > Edit Problem ‘Cause Solution ‘When using the Duplex Margin funetion, parts of the original image are not copied, You set a wide erased margin. Seta narrower margin with User Tools. You can set the width be- tween 0-50 mm (0" - 2"). ‘See “Copier Features”, General Settings Guide. ‘When usingthe Duplex Margin function, parts of the original image ‘There isa lack of margin space on the opposite side of the binding position. Seta narrower margin with User Tools. You can set the width be- ‘tween 0-50 mm (0"- 2") are not copied, ‘See “Copier Features”, General Settings Guide. Combine Problem ‘Cause Solution ‘When using Combine, You specified a reproduction ra-| When you specify a reproduction pparts of the image are rat copied. tio that does not mateh the sizes of your originals and copy paper. ratio using the Manual Paper Se- lect function, make sure that the ratio matches your originals and ‘the copy paper. (Gelect the correct reproduction ratio before using the Combine function) ‘When using Combine, parts of the image aro not copied Your originals are not identical in size and direction. Use originals that are identical in size and direction. Copies are not in cor rect order. ‘You placed the originals in the in- correct order. When placing a stack of originals inthe ADF or ARDE, the last page should be on the bottom, Ifyou place an original on the ex- posure glass start with the first age to be copied. When You Cannot Make Copies As Wanted ~ Duplex (Type 2 only) Solution Problem Cause ‘Cannot printin duplex | You may have loaded paper on mode. the bypass tray ‘Cannot print in duplex | Youhave loaded paper exceeding, mode, 90 g/m Cannot printin duplex | Youhaveselected a tray thatis set mode, to [Off] for duplex printing in [Tray Paper Settings] under [System Settings) Copies are not in du- | You placed the originals in the in- plex order. correct order. When using Duplex, | You placed the originals in the copy is mace Top to. wrong orientation. Bottom even though [Top to Top] is selected. arts of the original im- | The margin is too wide. age are not copied. Remove paper loaded on the by pass tray. Load paper in Tray 1-4. Change the paper. Select a paper tray in (Tray Paper Settings] under [System Settings], and then press [OK]. Then, select [No Display Plain Paper] or [Recy- cled Paper] for Paper Type, press [Duplex], and then select [On]. See "Tray Paper Settings”, General Settings Guide When placing a stack of originals inthe ADF or ARDE, the last page should be on the bottom, Ifyou place an original on the ex- posure glass, start with the first age to be copied, Place the original in the correct orientation. See “Original Orien- tation”, Copy Reference. Seta narrower margin with User Tools. See “User Tools Menu (Copi- er Features)", Copy Reference. When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Message Cause Press [Resume] _ Themachine checksiftheremain- co scan and copy _ ingoriginals should be copied, a: remaining orig- ter the scanned original has been inals printed. Solution To continue copying, remove all | copies, and then press [Resume]. To stop copying, press [Stop], 7 18 Troubleshooting When Using the Copy Function 3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func- tion problems Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. On Hook Mode Heard when the [On Hook Dial] key is pressed. AtTransmission ‘Heard when immediate transmission is performed, + AtReception Heard when the machine receives a document. AtDialing Heard after pressing the [Start] key, until the line connects to the destination, ¢ AtPrinting Heard when a received document is printed. O Press the [User Tools/Counter] key. O® C) D select (Fax Features] using [4] or [¥], and then press the [OK] key. 20 Troubleshooting When Using the Facsimile Function EI setect (General Settings/Adjust] using [4] or [¥ ], and then press the [OK] key. Ero feature: 7 30 Reception Sait ings E-mail Settings Gi sctect {Adjust Sound Volume] using [4] or [¥], and then press the [OK] key. Eten eet 7 SE] Program Fax: Information Oo Hook Pelesse Tine Bi select the item you want to adjust using [4] or [¥}, and then press the [OK] key. ed. Sond Tol. 72 S00) AL Trangni ge on Al Reception Gi select the volume using [ 4) or[ >), and then press the [OK] key. On Hock Hede: 4 (GE) Please adjust found vo! ue. OO. + + Press the [Escape] key to cancel the setting and the display returns to that of, step G. E Press the [User Tools/Counter] key. ® ao © oO ¥ The standby display appears. ‘Adjusting the Volume # Note 1 You can also adjust the On Hook volume when you press the [On Hook Di- al) key. See “On Hook Dial”, Facsimile Reference. If the extended security function prevents you from changing this setting, contact the administrator. © You can set the volume level to between 0 and 7. 21 22 Troubleshooting When Using the Facsimile Function When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Error occurred, and trans. was cancelled. ‘A documentjam occurred during Immediate Transmission. There may be a problem with the ma- chine or the telephone line (for ex- ample, noise or crass talk). Press [Ext], and then resend the pages that have not been sent. Ifthe error reoscurs frequently, contact your service representative Put original back, check it and press Start key. ‘Original jammed during Memory ‘Transmission. Place originals that havenot been scanned on the exposure glass, ADF or ARDF again. Cannot detect original size. Place original again, then press Start key. ‘The machine failed to detect the size of the original. Place original again, and then press the (Slat key, Wrunc. Problems Data will be initialized. ‘There is a problem with the fax. Record the code number shown in the display and contact your service representative. Other functions can be used. Menory is full. Scanning will be stopped and only scanned page(s) will be stored ‘The memory is full. If you press [Exit], the machine re- tums to standby mode and starts transmitting the pages that have been stored. Cannot send fax as scanner is in use by another function ‘The machine is scanning an origi- nal under another function, Before sending the fax, cancel the current scan job under the other function. To do this, press the {Clea/Stop} key on the control panel to display the message *Clear/Stop key was pressed. stop scan- riing?", and then press [Stop Updating the settings... Re~ select dest. /func— tions after up- date finishes ‘The destination list is being up- dated from the network using ‘SmartDeviceMonitor for Admin or Web Image Mor Wait until the message disap- ‘pears. Do not switch off the pow- ‘er while this message is displayed. ‘When 2 Message Is Displayed Message Cause Solution Updating desti- nation list. Re- select, destination(s) or sender's name later. ‘The destination list is being up- dated from the network using ‘SmartDeviceMonitor for Admin for Web Image Monitor. Wait until the message disap- ‘pears. Do not switch off the pow- ‘er while this message is displayed. Depending on the number of destinations to be up- dated, there may be some delay before you ean resume operation. Operations are not possible while this message is displayed. You do not have privileges to use this func- tion. Use of this function is restricted, Contact the administrator. Authentication | Wrongloginusername orpassword. | Confirm correct login user name failed or password. Authentication | Authentication isnot possible | Contact the administrator. failed from this machine. Connection with LDAP server has failed. Check the server sta- tus. Anetworkerrorhas occurred and connection has failed. ‘Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set. tings), See ” Administrator Tools” General Settings Guide LDAP sezver au- th. has failed. Check the set- tings. ‘The entered user name o pass- word does not match that speck fied for LDAP server authentication. Make settings correctly for the user name and the password for LDAP server authentication, Exceeded max. number of search results waich can be dis- played. Max (A figure is placed at ny ‘The number of search results has exceeded the maximum number of items that can be displayed, Search again after changing the ‘search conditions. LDAP sezver ‘Anetwork error has occurred and “Try the operation once more. IF search timed | connection has failed. the message is still shown, the out. Check the network may be crowded. Check server statues ‘the information of [System Set- tings]-See “Administrator Tools”, General Settings Guide. Specified group | Thespecified group contains | To select destinations for sending contains some invalid dest. Do you want to se- lect only valid dest.? some destinations for sending by ‘e-mail and some destinations for sending by Scan to Folder. by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Sean to Folder, press [Select] for the message displayed ‘on the Scan to Folder screen, 23 24 Troubleshooting When Using the Facsimile Function Message Cause Solution Sender's name is, not selected. Specify send- ‘The sender has not been specified. A sender's name should be speci- fied before sending e-mail. Send ‘e-mail after specifying the send ersname. Check whether there are any network prob- lems. {13-10} ‘The alias telephone number you centered is already registered on the gatekeeper by another device. * Chock the alias telephone number is correctly pro- ‘grammed using the Web Im- age Monitor. See the Web Image Monitor's Help. + Contact your network admin- istrator. ‘Check whether there are any network prob- lens. [13-42] ‘Cannot access gatekeeper. ‘+ Use your Web Image Monitor to check the gatekeeper ad- ress is correctly pro- grammed. See the Web Image Monitor's Help. * Contact your network admin- istrator. Check whether there are any network prob- lens. (13-17) [Registering of user name is eject ‘ed by the SIP server. * Use your Web Image Monitor to check the SIP server ad- dress and user name are cor- rectly programmed. See the ‘Web Image Monitor's Help. * Contact your network admin- istrator. ‘Check whether there are any network prob- lens. [13-18] ‘Cannot access the SIP server. + Use your Web Image Monitor to check the SIP server ad Adress is correctly pro- ‘grammed. See the Web Image Monitor's Help. * Contact your network admin- istrator. ‘When 2 Message Is Displayed Message Cause Solution Check whether there are any network prob- lems. [14-02] ‘Cannot find the DNS server, SMTP server or folder for forwarding. ‘Check that the DNS server [Pv4 address is correctly pro- ‘grammed using Web Image Monitor. See the Web Image Monitor's Help. (Check that the host name or [Pv address of the SMTP server is correctly pro- grammed using Web Image ‘Monitor. See the Web Image Monitor's Help. (Check that the SMTP server is correctly programmed using Web Image Monitor. See the ‘Web Image Monitor's Help, Check that the folder for transfer is correctly specified. (Check that the computer in ‘which the folder for transfer is specified is operating correctly. (Check thatthe LAN cable is cor- reelly connected to the machine, Check thenetwork connection and radio wave status. Contact your network admin- istrator. 25 26 Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any network prob- lems. [24-09] E-mail transmission was refused by SMTP authentication, POP be- foreSMTP authentication or login authentication of the computer in which the folder for forwarding is specified, ‘Check that the user name and password for SMTP authenti- cation oF POP before SMP authentication are correctly programmed from [File Trans- fet] under [System Settings} See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Check that the user name and, password of the E-mail Ac- count are correctly pro- grammed from [Fle Tranter] tunder [System Settings]. See “Pile Transfer”, General Set- tings Guide, You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. ‘Check that the user ID and password for the computer in ‘which the folder for forward- ing is specified are correctly programmed. ‘Check that the folder for for- warding is correctly specified. Check thatthe computer in which the folder for forwarding isspecified is correctly operated, Contact the administrator. Check whether there are any network prob- lems. (14-33) No machine email addressis programmed. ‘Check that the machine's = mail address is correctly pro- grammed from [Fle Transfer] under [System Settings]. Soe “File Transfer", General Set tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. Contact the administrator. ‘Check whether there are any network prob- lens. {15-01} No POP3/IMAP4 server address is programmed. ‘Check that the host name or [Pv address of the POP3/IMAPS server is cor- rectly programmed using the ‘Web Image Monitor. See the Web Image Monitor's Help, Contact the administrator. ‘When 2 Message Is Displayed Message Cause Solution Check whether there are any network prob- lems. [35-02] Cannot log on to the POPS/IMAP& server. (Check that the user name and password of the E-mail Ac- count are correctly pro- ‘grammed using [File Transfer] ‘under [System Settings]. See “Bile Transfer", General Set- tings Guide. You ean also use the Web Image Monitor for confirmation. See the Web Lm- age Monitor's Help. Contact your network admin- istrator. ‘Check whether there are any network prob- lens. [15-03] No machine e-mail address is programmed, ‘Check that the machine's & mail address is correctly pro- ‘grammed using [File Transfer] ‘under [System Settings}. See “Bile Transfer”, General Set- tings Guide You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. Contact your network admin- istrator. Check whether there are any network prob- lens. [as-12) ‘Cannot find the DNS server or POPS/IMAP& server. (Check that the DNS server [Pv address is correctly pro- grammed using Web Image ‘Monitor. See the Web Image Monitor's Help. (Check that the POPS/IMAP4 server is correctly pro- ‘grammed using Web Image Monitor. See the Web Image Monitor's Help. Check thenetwork connection and radio wave status. (Check that the LAN cable is cor- reelly connected to the machine, Contact your network admin- istrator. 7 28 Troubleshooting When Using he Facsimile Function Message Cause Solution Check whether | Cannotlog on to the © Check that the user name and there are any _ | POPS/IMAP4 server. password of the E-mail Ac- network prob- count are correctly pro: ‘grammed from [File Transfer] ‘under [System Settings]. See (5-22) “Pile Transfer", General Set- tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. + Check that the user name and password for POP before SMIP authentication are cor~ rectly programmed from (File Transfer] under [System Set- tings). See “File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. * Contact your network admin- istrator. # Note OI If"check whether there are any network problems.” appears, the ma- chine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect the machine to the network, you can specify the setting so this message is not displayed, and then the [Facsim- ile) key no longer lights. See “Parameter Setting”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters. Otherwise, you cannot check the status of the network connection. OI If the paper tray runs out of paper, “Out of paper. Load it, then press (axit) .” appears on the display, add more paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You can tur this function on or off with “Parameter Setting” See “Parameter Setting”, General Settings Guide. When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems + Transmission/Reception Problem Cause Solution Both transmission and | ‘The modular eable may be dis- reception are impossible. | connected. Both transmission and | The terminal adaptor setting is in- reception are impossible. | correct. Transmission Problem Cause Make sure that the modular cable is correctly connected. See "Con- necting the Machine to a Tele- phone Line and Telephone”, General Settings Guide. ‘Check the setting, Solution Documentappears The original was placed upside blank at the other end. | down. Place it correctly. See “Placing Originals”, Facsimile Reference. Transmission failed The size of the Internet fax docu- due toa "maximum e ment exceeds the maximum e- mail size” error. ‘mail size specified on the machine. ‘Set [Maximum E-mall Size] under [E- mall Settings] to [Of], or set the maximum e-mail size toa larger value. Then, re-send the docu- ment. See "E-mail Settings”, Gen- eral Settings Guide. ‘When using On Hook Ifthe machine fails to detect the Dial or Manual Dial, size ofthe original when the "Receiving..." [Start] keys pressed, it performs appears and transmis- a receiving operation. sion is not allowed LAN-Fax Driver does ‘The entered login user name, not work. password, or driver encryption key is incorrect. TAN-Fax Driver does A high security level is set by the not work. extended security function, Pross [Original Sie] select the scanning area, and then resend the document. If you use On Hook Dial or Manual Dial fre- quently, itis recommended that you set “Receive documents by pressing the [Start] key when originals are not set.” to "Of" in User Parameters. If this is set to "Off", when using Manual Dial, you cannot receive by pressing the [Start] key. See “Parameter Setting”, General Settings Guide. Check your login user name, password, or driver encryption key, and enter them correctly. Contact the administrator. Contact the administrator, 29 30 Troubleshooting When Using the Facsimile Function Problem Cause Solution ‘Cannot cancel a Memo- ry Transmission. ‘Cannat cancel a Memo- zy Transmission, ‘The document is being scanned ‘Thedocumentisbeing sent oritis instandby. Press the (CleariStop] key. See “Canceling a Transmission”, Fac simile Reference, Press the (CleariStop] key. See Canceling a Transmission”, Fac simile Reference. ‘Cannot cancel an Im- mediate Transmission. ross the (leariStop] key. See "Canceling a Transmission”, Fac simile Reference, ‘Cannot cancel Internet Fax transmission, Press the (CleariStop] key. See Canceling a Transmission”, Fac simile Reference. Canceling Internet Fax transmis- sion is possible only during sean- ning. Itis impossible during, communication, Although a group spec- ification was set for the following, reception was not possible, Forwarding, Forward ing of Special Sender, Email TX Result, rout- ing email received via MIP. “The number of specified destina- tions exceeds the maximum num- ber that can be specified as a group. ‘A maximum of 100 parties can be specified for a group. Check if there are over the specified num- bers registered in the address book. Ifa group was registered in another group, transmission is canceled but an error message does not appear. See “Registering Names toa Group”, General Set tings Guide. 4 Reception Problem Cause Solution ‘The machine failed to thishappened when the Re” |» Load paper into the paper print received fax doc- uments. ceive File indicator was lit, the pa- [per oF toner might have run out, tray, + Add toner. making printing impossible. See “Substitute Reception”, Fac- simile Reference. ‘The machine failed to When the Wi Load Paper indica- | Load paper into the paper fay: print received fax doc- tors it See p.65 "Loading Paper”. Reception is impossi- ble, but transmission is possible, “The toner has run out. Replace the toner botlle. See p.8S “Replacing Toner”. Reception is possible, but _ The terminal adaptor setting is in- | Check the setting. transmission is impossible. correct. ‘Transmission is possible, The terminal adaptor settinggisin- | Check the setting, Dut reception isimpossible correct. When You Cannot Send or Receive Fax Messages As Wanted + Printing Problem Cause Solution Prints slanted ‘The tray’ side fences may not be | Check the sie fences are locked locked. See p71 “Changing the Paper Size”. Print is slanted. ‘The paper is fed in ata slant Load the paper correctly. See p.65 “Loading Paper” Print is slanted. Misfeeds occur frequently. ‘The machine's cover is open. ‘The number of sheets loaded ex- ceeds the capacity of the machine. ‘Make sure the right and lower right covers are properly closed. Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See "Copy Paper”, About ‘This Machine, Misfeeds occur frequently, ‘The paper is damp. Use paper that has been stored in the recommended temperatureand humidity condition. See “Copy Pa- per", About This Machine Misfeeds occur frequently. ‘The paper is too thick or too thin. Userecommended paper. See “Copy Paper”, About This Machine, “Mises occur frequently ‘The copy paperis wrinkled or has been folded /ereased. Use recommended paper. Use pa- per that has been stored in the recommencled temperature and humidity condition. See “Copy Paper”, About This Machine. ‘Copy paper becomes creased, Printed paper is used Use recommended paper. Do nat rouse copy paper that hasbeen al- ready printed onto. See “Copy Paper”, About This Machine. ‘Copy paper becomes creased, ‘The paper is damp. Use paper that has been stored in the recommended temperatureand humidity condition. See “Copy Pa- per", About This Machine ‘Copy paper becomes creased, ‘The paper is too thin. Use recommended paper. See “Copy Paper”, About This Machine Printed images contain blots or are patchy. ‘The machine isnot ona level surface. ‘The machine must be placed on a stable and level surface. ‘Check the environment of loca- tion to select an appropriate loca tion. See p.93 “Where to Put Your Machine”. Printed images contain blots or are pathy. ‘The paper is creased, curled, or has blemishes. Straighten the paper ifcurled. Re- place it if wrinkled or damaged. See “Copy Paper”, About This Machine. 31 32 Troubleshooting When Using the Facsimile Function Problem Cause Solution ‘The image is too dark ‘The correct paper type settings | Check the paper loaded on the or too light, are not made. paper tray or bypass tray matches the paper type set on the display panel. See "Copy Paper”, About ‘This Machine. ‘The image is too dark Using toner bottles not recom- Use only toner bottles recom- or too light, mended by the supplier or refill- | mended by the supplier. ing the toner bottle may degrade the print quality or cause a mal- function, Background ofreceived Image density is too dark. Adjust scan density. See “Image images appears dirty. Density (Contrast)”, Facsimile Images from theback of Reference. the page appear. Printed or sent images The exposure glass, ADF or __| Clean them. See p.97 “Maintain are spotty. ARDF is dirty. ing Your Machine”, ‘Received image is too When using moist, rough, or pro- | Only use recommended paper. light. ‘cessed paper, areas of print may not be fully reproduced, See "Copy Paper”, About This Machine. Received image is too light. ‘The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa- per", About This Machine Received image is too light. + The image density has been set too low: + The original of thetransmitted fax was printed on paper that is too thin, + Increase the scanning density. See “Image Density (Con- trast)”, Facsimile Reference. + Ask the sender to reprint the original on thicker paper and fax it again, Received image is too light. ‘When the i} Add Toner indicator is lit, toneris beginning to run out Replace the toner battle soon. See p85 “Replacing Toner”. ‘Other fax machine's name is not correctly printed or displayed. ‘When a destination is pro- ‘grammed in the Address Book ‘using SmartDeviceMonitor for Admin or Web Image Monitor, in ‘some languages, the pro- grammed destination may not be printed or displayed correctly. Use ASCII characters (for exam ple:a-z, 0-9). When You Cannot Send or Receive Fax Messages As Wanted Others Problem I Cause Solution All fax documents All fax documents are lost from | IFany documents have been lost stored in memory have | memory if the machine remains _| for this reason, a Power Failure been last. Those docu- | unpowered for approximately 12 | Report is automatically printed ments include ones hours or longer. ‘when the machine is turned on. If stored through Memory fax documents stored for Memo- ‘Transmission /Recep- ry Transmission have been lost, tion, Memory Lock, and check thedestinations and resend Substitute Reception. ‘the documents. If fax documents received through Memory, Mem ory Lock or Substitute Reception have been lost, ask the senders to resend the documents. See p.35 “Turning Off the Main Power / In the Event of Power Failure”. “The following func. | This function is made unavailable | Contact the administrator, tions are not available: _ by the enhanced security function. Forwarding, routing email received via ‘SMTP. When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Message Cause Solution Exceeded max The memory is full If you press [Exi], the machine re memory capacity. tums to standby mode and starts Do you want transmitting the stored pages. send the scanned data? 34 Troubleshooting When Using the Facsimile Funeson When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original If an error occurs during reception, ask the sender to resend the document. # Note 11 If an error happens frequently, contact your service representative. GF The “Page” column gives the total number of pages. The “Page not sent” or “Page not received” column gives the number of pages not sent or received successfully. oF You can display a destination with the User Parameters. See “Parameter Set- ting”, General Settings Guide. 1 Youcan display a sender name with the User Parameters. See “Parameter Set ting”, General Settings Guide. Turning Off the Main Power /In the Event of Power Failure Turning Off the Main Power / In the Event of Power Failure This section describes the machine status when the power is turned off or if the power fails. A CAUTION: + When you disconnect the power plug from the wail outlet, always pull the plug (not the cable). @ important 1 Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the memory may be damaged and failure could result. I Tum off the main power switch before pulling out the plug. If you pull out the plug with the switch on, the memory may be damaged and failure could result. OF Make sure that 100% is shown on the display before you unplug the machine. Ifa lower value is shown, some data is currently present in memory. OF Right after a power failure, the internal battery needs to be sufficiently re charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 5 days after the power loss. Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about 12 hours because the main power switch is turned off, there is a power cut, or the power cord is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Trans- mission/Reception, Memory Lock, or Substitute Reception. Ifa file was deleted from memory, a Power Failure Report is automatically print- ed as soon as the power is restored. This report can be used to identify lost files. If a document stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it 4 RDS (Remote Diagnostic System) If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the User Parameter. See “Parameter Setting”, General Settings Guide. 35 36 Troubleshooting When Using the Facsimile Funeson When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified. # Note 17 You can select to send Error Mail Notification with User Parameters. See “Pa- rameter Setting”, General Settings Guide. 17 If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed by the machine 1 If an error occurs when e-mail is received via SMTP, the SMTP server sends error e-mail to the originator of the document. Error Report (E-Mail) The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification. Server-Generated Error E-mail The transmitting server sends this error e-mail to the originator of e-mail that, cannot be transmitted successfully (due to reasons such as specifying an incor- rect e-mail address). # Note 3) After server-generated error e-mail is printed, the first page of the sent docu. ment is printed. es 4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if a message appears when installing the print- er driver. The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer]. Windows 95/98/Me, Windows 2000 or Windows NT 4.0 This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0. Don the [start] menu, point to [Settings], and then click [Printers]. B double-click the Add Printer icon. i Fottow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either\ DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. Windows XP Professional or Windows Server 2003 This section describes the procedure under Windows XP Professional or Win- dows Server 2003. D on the [start] menu, click [Printers and Faxes). B cick [add a printer}. Bi Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer drive is \DRIVERS\RPCS\WIN2K_ XP. If the installer starts, click [Cancel] to quit. 37 38 Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. Don the [start] menu, click [Printers and Faxes}. B click [Add a Printer). i Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. When a Messages Displayed When a Message Is Displayed This section describes the principal messages that appear on the display panel. Ifa message not described here appears, act according to the message. P Reference Before turning the main power off, see “Turning On the Power”, About This Machine. Status Messages This section describes the machine status messages. Message Status Ready This is the default ready message. The machine is ready for use. No action is required, erinting ‘The machine is printing. Wait a while. naiting. ‘The machine is waiting for the next data to print. Wait a while, Offline ‘The machine is offline. To start printing, switch the ma- chine online by pressing the {Online} Key. Please wait. This message may appear for a few seconds. It means the machine is initializing or executing maintenance opera- tions. Wait a while. Resetting Job |The machine is resetting the print job. Wait until “Ready” appears on the display panel. Setting change. | The machine settings are being changed. Wait a while Hex Dump Mode In Hex Dump mode, the machine prints received data in hexadecimal format. Turn off the machine after printing, and then tum back on, Hex Dump mode is used for ad- vanced troubleshooting, Alert Messages This section describes the machine alert messages. Message Cause Solution sroblem:wire- | Anerror may have occurred in | Tum off the main power switeh, ess card the IPFR 802.11b card and back on again. Ifthe message appears again, contact your sales of service representative, Problem:Wire- | Anerror may have occurred in _| Turn off the main power switch, ess board the IFFF 802.1 1b board, and back on again. Ifthe message appears again, contact your sales oF service representative, 39 Troubleshooting When Using the Printer Function Message Cause Solution Paper Tray is in use. Tray # Error ‘The specified paper tay is in use by another function, such as the copier function. |An error has occurred with the paper tray. # indicates the tray number. Wait until the other function has finished using thespecified paper tray, Press [VobReset] to change the pa- per tray settings, or press [Form Feed] to select another paper tray and print using that. USB Error An error has occurred in the USB interface, ‘Tum off the main power switch, and back on again. Ifthe message appears again, contact your sales or service representative. Duplex mode is in off position for Tray # ‘The selected paper tray has not been configured for duplex printing, ‘indicates the tray number. Dress [JobResel] to change the pa- per tray settings or do single-sid- ‘ed printing, Fordelailsabout thettray settings, see General Settings Guide. Ethernet Board Error ‘An error has occurred in the Ethernet board. ‘Tum off the main power switch, and back on again. Ifthe message appears again, contact your sales or service representative. INV-RAM Error “Anerror has occured in the machine “Tum off the main power sw and back on again. Ifthe message appears again, call your sales or service representative. ‘Authentication failed ‘+ The login user name or pass- ‘word entered is incorrect. ‘+ Themachinecurrently cannot perform authentication, + Check your login user name and password. * Contact the administrator. Parallel I/F Br- ‘An error has occurred in the par- ‘Contact your service representative. ror allel interface board, Printer Font Br-| Anerrorhas occurred inthe font | Tum off the main power switch, ror. settings. and backon again. Ifthe message appears again, contact your sales ‘oF service representative. Menory Overflow | Maximum capacity of PCL or | Reduce the value of Resolution] in PostScript list display has been | the printer driver, or select [FontPr- exceeded. coy] in Memory Usage] rer [Sys tem] (see “Printer Features”, General Settings Guide). I this message continues to appear after taking these steps, decrease the ‘number of files sent to the machine 40 ‘When a Message Is Displayed Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. D Press the [User Tools/Counter] key. cn & 28 Alo B select [Printer Features] using [4] or [¥], and then press the [OK] key. aoe Scanner Features: i select [ListTest Print] using [4] or [¥] and then press the [OK] key. Print Fetives 70 30) Naintenarce Syeten G select (Error Log] using [4] or [7], and then press the [OK] key. listrest Prat? = GE Multiple Lists Conf ig. Pace Simm ‘An crror log is printed. # Note The most recent 30 errors are stored in the error log. If anew error is added. when there are 30 errors already stored, the earliest error is deleted. You can check any of these print jobs for error log information 17 If the main power switch is turned off, the log is deleted. 4\ Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print] Problem ‘Cause Solution Printing does not start. | The power is off ‘Check the cable is securely plugged into the power outlet and the machine, Tuen on the main power switch, Printing does not start. | The machine is set to “Offline”. | Press the [Online] key. Printing does not start. | The cause is displayed on the dis-| Check the error message of warn play panel ing status on the display panel 4) and take the required action. See p39 "When a Message Is Dis- played” Printing does not start. | The interfacecable was connected | Connactthe interface cable before after the machine was turned on. | turning on the machine Printing does not start. | The interface cable is not connect-| Connect the interface cable se- ed correctly ccurely, [ft has a fastener, fasten that securely as well. See "Con- necting to the Interfaces”, Gener- al Settings Guide. Printing does not start. | The appropriate interface cable is | The type of interface cable you not used. should use depends on the com- puter. Be sure to use the correct tone. Ifthe cable is damaged or ‘worn, replace it. See “Connecting, to the Interfaces”, General Set- tings Guide. Printing does not start, | [fan extended wireless LAN is | To check signal status, press the ‘used, failure to print might result | (User Tools/Counter) key, and then froma weak wireless signal. _| select [System Settings] using [4] ‘or (¥]. On [interface Settings), se- lect IEEE 802.11b], and then press [Wireless LAN Signal] sing [4] or [¥}.Ifsignal quality is poor, move the machine to a location ‘where radio waves can pass or re- move objects that might cause in- terference. (You can check signal status only when using wireless LAN in infrastructure mode.) Printing does not start, | Ifthe machine is operating in an | Check using the machine's dis- extended wireless LAN, the SSID | play panel that the SSID is cor- settings are incorrect. rectly set. See "Network Settings”, General Settings Guide. 42 When You Cannot Print Problem Cause Solution Printing does not start Ifthe machine is operating in an extended wireless LAN, the re- ceiver's MAC address may be preventing communication with the access point. ‘Check access point sethings when ininfrastructuremode. Depending, ‘on the access point, client access may be limited by MAC address. Also, check thereare no problems in ‘transmission between access point and wired clients, and between ac- cess point and wireless clients. Printing does not start. ‘The extended wireless LAN has not started. ‘Confirm the orange LED is lit, and the green LED is lit or blinks during transmission, Printing does not start. | Advanced encryption has been set | Check te settings ofthe Extended Se- using the Extended Security function, | curity function with theadministratos Printing does not start ‘The login user name, password, or driver encryption key is invalid. (Check the login username, password, ‘or driver encryption key i correct, ‘The Data In indicator does not blink or light up, If the Data In indicator is unlit or not flashing even after perform- ‘ng [Print] the machine has not re- ceived the data, ‘+ When the machine is connect- ed to.a computer via a cable, check the computer print port settings are correct, For how to check the print port, see “Confirming the Connection Method”, Printer Reference. ‘+ When itis networked with a com- puter, contact the administrator. "The status indicator of “The cause is displayed on the dis- ‘Check the error message on the themachineis red. | play of the control panel. display panel and take required action. See p.39 “Whena Message Is Displayed” Updating the destina- | The destination list is being up- | Wait until the message disap- tion list. Reselect dest- | dated from the network using | pears. Do not switch off the pow rration(s) orsender’s | SmartDeviceMonitor for Admin | er while this message is name later. ‘or Web Image Monitor. displayed. Depending on the ‘number of destinations to be up- dated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. [ListTest Prin is diss | A mechanical error mighthave | Contact your service representa abled. occurred. tive. See “List/Test Print”, Gener- al Settings Guide, Printing does notstart | Correct communication mode is_| Turn the main power offand back ‘when using extended wireless LAN in Ad- hoc mode. not set con. See "Turning On the Power”, About This Machine. (Or, change the settings in [Net work] uncler [Interface Settings] of [System Settings]. See “Network Settings”, General Settings Guide. If the printing does not start, contact your service representative 43 Troubleshooting When Using he Printer Function 4 When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me © Click the [Start] button, point to [Settings], and then click [Printers]. @ Click the icon of the machine. On the [File] menu, click [Properties]. © Click the [Details] tab. @ In the [Printto the following port:] list, confirm the correct port is selected. For Windows 2000 or Windows NT 4.0 © Click the [Start] button, point to [Settings], and then click [Printers]. @ Click the icon of the machine. On the [File] menu, click [Properties] @ Click the [Ports] tab. @ In the [Printto the following port(s) list, confirm the correct port is selected. For Windows XP Professional or Windows Server 2003, © Click the [Start] button, and then click [Printers and Faxes] @ Click the icon of the machine. On the [File] menu, click [Properties] @ Click the [Ports] tab. @ In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows XP Home Edition © Click the [Start] button, and then click [Control Panel]. @ Click [Printers and Other Hardware] © Click [Printers and Faxes], @ Click the icon of the machine. On the [File] menu, click Properties}. © Click the [Ports] tab. @ In the [Print to the following port(s)] list, confirm the correct port is selected. Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution ‘The print on the | The paperis | Use paper that has been stored in the recommended tem- entire page is | damp. perature and humidity condition. See “Copy Paper”, faded, “About This Machine. ‘The print on the | The paper is un-| Use recommended paper. (Printing on coarse or treated entire pogeis | suitable. paper might result in faint print image.) See “Copy Pa- faded, per”, About This Machine The printon the | On the printer | See the printer driver Help. entire page is | driver, under faded. [Print Quality), [Level Color] is checked Printed images | Settings for | PCL 6/5eand PostScript 3 contain blots or | thick paper Select Thick] in the [Type] ist on the [Paper tab arepatchy.— [havenotbeen |. pcs made when Select Thick] in the [Paper type] ist on the [Prin Sete printing on ‘tings] tab. thick paper. Printed images Printing on | Use supplier recommended paper. See “Copy Paper”, contain blots or | coarse paper or_| About This Machine. arepatchy. | treated paper canresultin faint Print image Trinted images | The papers | Use paper that has been stored inthe recommended tem contain blots or | damp. perature and humidity condition. See "Copy Paper”, fare patchy. ‘About This Machine. Printed images | Check the ma-_ | Check the environment of location to select an appropriate contain blots or | chine is set on a | location. See p.83 "Where to Put Your Machine” are patchy. level surface. ‘The machine must be placed ona stable and Tevel surface. Printed images |The paperis | Smooth out the wrinkles from the paper, or replace it. See contain blots or | creased, curled, | “Copy Paper”, About This Machine. ‘are patchy. or has blemishes, ‘The imageistoo | The correct pa-_| Check the paper loaded on the paper tray or bypass tray darkortoo light. | per type set- | matches the paper type set on the display panel. See tings are not | “Copy Paper”, About This Machine. made. ‘The imageistoo | The paper is __| Before printing on special paper, check its surface careful- dark or too light. | loaded reverse | ly. Printing on non-print surfaces reduces print quality side up. and can damage the machine's internal components. See “Copy Paper”, About This Machine 46 Troubleshooting When Using the Printer Function Problem Solution Image is dirty. ‘er can result in Use manufacturer-genuine toner. Contact your service representative. loss of print quality and oth- er problems, Print result dif [Anon-Win- | Check the application supports the printer driver. fers from the | dows OSis be- display, ing used, Print result dif |The machine is | Use the machine's printer driver and check the machine is fers from the | not selected for | the designated printer. See “Setting Up the Printer Driv- display, printing, er’, Printer Reference. Print result dif | Data transmis- | Check whether thereis failed or cancelled data remaining. fers from the | sion failed or _| See "Checking the Error Log”, Printer Reference. display. was cancelled during printing, ‘Characters differ | The print densi- | Adjust the image density. See the printer driver Help. from the display. | ty is too dark. ‘Characters differ | The loaded pa- | Printing on recommended paper produces better resolu- from the display, | per is unsuitable. | tion. See “Copy Paper”, About This Machine, Ittakes too | Thedataisso | Ifthe Data In indicator isblinking, data isbeing processed, much time to re-| large or com- | Simply wait until printing resumes, ‘sume printing, plex thatittakes time to process. Tt takes too much time to re- sume printing, ‘The machine was in Energy Saver mode. ‘To resume from Energy Saver mode, it has to warm up, and this takes time. See “ENERGY STAR Program”, “About This Machine. ‘Optional com- ponents con- nected to the ‘machine are not recognized when using Windows 95/98 /Me, Win- dows 2000/XP, and Windows NT40, ‘The option set- up in printer propertiesisnot configured when bidirec- tional transmis sion is not enabled. See the printer driver Help. Paper is not fed from the select- ed tray. When you ate using a Win- dows operating system, printer driver settings override those set using the display panel Set the desired input tray using the printer driver. See the printer driver Help. (Other Printing Problems Problem Cause Solution Sometypesof |Thecormct | + Onthe [Deals] tab, for the [Print priority according to 3e- data, suchas | printer driver | lected paper] group, select [Quali], and then print Braphics data or | settings arenot | + On the [Mise.] tab, select [Spool data in EMF format]. data from cer | made *+ Inthe [Change User Setings] dialog box, on the [Mise] tein applica. ta, select [Pint bitmap] print See the printer driver Help. “Some charac- | The correct ‘+ In the [Change User Settings] dialog box, on the [Misc.] tersarenot | printer driver | tab, selact [Change methods to extract TrueType fonts). printed or ap- | settingsarenot | « On the (Mise tab, select [Spoo! data in EMF format] Pearstrange, | made. ‘+ In the [Change User Setings] dialog box, on the [Mise] tab, select [Print a bitmap] See the printer driver Help. Some charac- | Thecorrect | * On the [Print Quali] tab, for the [Print priory according tersarenot | printerdriver | to selected paper] group, select [Qualty], and then print. printed or ap- | settings arenot | Soe the printer driver Help. pear faint. made. Print speed or | Thecorract | * On the [Print Qual] tab, forthe [Print platy according application re- | printer driver | to selected paper] group, select [Fast]. linguishing, Settings are not | » On the [Mise] tab, select [Spool data in EMF format]. speeds slow. | made. See the printer driver Help. (Quit any other applications. Printendsmidjob.| An error might | Check te machine's display panel to see fan eror has occused have occurred. Image position |Thecorrect | Check the page layout settings made using the applica- Aiffers from the | page layout set | tion. See the application's Help, display. tings are not made. Image position |The correct | Check that the size ofthe loaded paper matches that spec- differs from the | page layout set: | ified in the printer driver's [Printout paper siz:] dialog box display. fingsare not | See the printer driver Help. made. “The printed im- | With certain | In the application, change the layout, character size, and age is different from the image functions, such asenlargement character settings. onthecomputer | and reduction, display. image layout might be differ- ent to that on the computer display. ‘The printed im- | You mighthave | To print an image similar to that of the computer display, age isdifferent | selected to re- | make settings to print TrueType fontsas.an image. See the from the image | place TrueType | printer driver Help. onthe computer | fonts with ma- display. ‘chine fonts in the printing process 4B Troubleshooting When Using the Printer Function Problem Cause Solution Print is slanted. ‘The tray's side ‘Check the side fences are locked. See p.71 “Changing the fences might | Paper Size". nat be locked. Printis slanted. |The paperis | Load the paper correctly. See p.65 “Loading Paper”. feeding in at a slant. Printis slanted. |The machine's | Make sure the right and lower right covers are properly coveris open. _| closed. Misfeeds occur | The number of | Load paper only as high as the upper limit markings on frequently. | sheets loaded _| the side fences of the paper tray or bypass tray.See "Copy exceeds the ca- | Paper”, About This Machine, pacity of the machine. Misfeeds occur |The paperis | Use paper that has been stored in the recommended tem- frequently. damp. perature and humidity condition. See “Copy Paper”, “About This Machine. Misfeeds occur | The paper is too | Use recommended paper, See “Copy Paper”, About This frequently. thick oF too thin. | Machine, “Misfeeds occur | The copy paper | Use recommended paper. Use paper that has been stored frequently. is wrinkled or _| in the recommended temperature and humidity condi- hasbeen fold- | tion. See “Copy Paper”, About This Machine. ed creased. “Misfeeds occur | Printed paperis | Use recommended paper. See “Copy Paper”, About This frequently. being used. | Machine, ‘Copy paperbe- |The paperis | Use paper that has been stored in the recommended tem- comes creased. | damp. erature and humidity condition. See “Copy Paper”, “About This Machine. Copy paper be- | The paperis too | Use recommended paper. See “Copy Paper”, About This comes creased. | thin. Machine. Garbied charac- | The correct | Set the correct printer language. ters are printed. | printer lan- guage might have not been selected Images are _| The feed orien- | Set the machine's feed orientation and the printer driver's printed inthe | tation you se- _| feed orientation accordingly. See the printer driver Help, wrong orienta- | lected and the tion, feed orientation selected in the printer driver's option setup mightnotbethe Problem Cause (Other Printing Problems Solution “There is consider- abledelaybetwoen Ube print start in- struction and actu alprinting ‘There is consider- abledelaybetween the print startin struction and acti= alprinting Graphics print out differently to how they ap- [pear on screen “Sleep mode” might be set Processing time depends on data volume. High volume data, such as agraphics-heavy documents, takes longer to process If the printer driver is config- tured to use the graphics com- mand, the ‘graphics com- mand from the machineis used to print. "The machine requires time to warm up if it has been in “Sleep mode”. See “Timer Settings”, General Settings Guide and "ENERGY STAR Program’, About This Ma- chine. If the Data In indicator is blinking, data has been received by the machine, Wait for a while. Making the following setting on the printer driver may re- duce the computer's workload, For how to open the printing preferences dialog box, see “Setting Up the Printer Driver”, Printer Reference. * PCL Gl5e Select the lower value for the [Resolution] list on the [Print Quality] tab in the printing preferences dialog box. + PostScript3 If your operating system is Windows, select [PostSeript (optimize or speed] in the [PostSeript Output Option] ls. [PostScript Output Option) is located as follows: * Windows 95 / 98 / Me [PostScript output format] on the PostScript] tab in the printing preferences dialog box. + Windows 2000 / XP, Windows Server 2003 [PostScript Output Option] in [PostScript Options] on [Advanced..] on the [Layout] tab in the printing pref exences dialog box. + Windows NT40 [PostScript Output Option] in [Postscript Options] on [Document Options] on the [Advanced] tab in the printing preferences (document defaults) dialog box RPCS Select the lower value for [Resolution| on the [Print Qual ity] tab in the printer driver's dialog box. Select [Fast] for the [Document type] list on the [Print Qual- ity] tab in the printer driver's dialog box. ‘To enable [Change User Settings..J, select the [User settings] check box. See the printer driver Help. If you want to print accurately, set the printer driver to print without using the graphics command, See the prints cr driver Help, 50 Troubleshooting When Using the Printer Function Problem Cause Solution Page layout is not as expected. Print reas difer depending on the machine wed In- formationthat its onasingl page on one machine may not it ona single page ofa other machine “Adjust the [Printable area] setting in the [Printer Configura- tion..] dialog box on the [Print Settings] tab in the RPCS, printer driver. See the printer driver Help. Photo images Some applica tions print at ower resolution, ‘Use the application's settings to specify a higher resolution, Solid lines are | Dither patterns | Make the following settings with the printer driver: printed asbro- [donot match. | « Change the [Dithering:] setting on the [Image Adjust ‘ken lines. ‘ments] tab in the [Change User Settings] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help. ‘Optional com- | Bidirectional _ | Set up optional devices on the Properties of the machine. ponentscon- | communication | Soe the printer driver Help. nected tothe | isnot working. machine are not recognized ‘when using Windows 95 / 98 / Me, Win- dows 2000 / XP, Windows Serv- ‘er 2003, oF Wine dows NT 40. ‘When using Win- Make sure the application's paper size and orientation set- ows 98/98/Me, tings match those ofthe printer driver. Windows fa different paper size and orientation ae se, select the 2000/XP, or Win- ‘same size and orientation. dows NT40, ‘Auto Reduce/En- large print does rot come out as expected. The printjobis |- Even when the machine is offine, printing is performed not canceled ‘when [Job Acceptance Priory] is selected for [Signal Control] even when the in [Parallel Interface} in [Interface Setings} uncer [System Set- machine is tings}. Selec [Printer Priory] for [Signal Control]. piel See "Interface Settings”, General Settings Guide. Images are in- complete, or ex ‘cess pages are printed You may be us- ing paper small- er than the size selected in the application. Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduc tion function to reduce the image, and then print. See the printer driver Help. (Other Printing Problems Problem Cause Solution Duplexprintingis | Duplexprinting | When using duplex printing, make settings to use paper malfunctioning. | cannot be done | from a tray other than the bypass tray. with paper set in the bypass tray, Duplexprintingis | You have load- | Specify another paper type. ‘malfunctioning. | ed thick paper, OHP transpar- encies, or labels specified as the paper type. Duplexprintingis | Duplex printing | Change the Paper Type selting for the tray to [On] on the malfunctioning. | cannot be done | System Settings menu. See “System Settings”, General Set- witha tray for | tings Guide. which [Off] has been specified as Paper Type con the System Settings menu. When using Win-| The correct ap- | Make sure the application's paper size and orientation set- dows95 / 98 / | plication or _| tings match those of the printer driver. Ifa different papersize ‘Me // 2000 / xP, | printer driver | and orientation are set, select the same size and orientation, WindowsServer | settings are not 2008,0r Windows | made. NT40, combined printing or book- let printing does not come out as, expected, ‘A print instruc- | User Authenti- | User code management may have been set. Ask the ad- tion was issued | cationmayhave | ministrator about valid user codes. To print, the user code from the com- | been set. ‘must be entered from the printer puter, but print ing did not star. 51 52 Troubleshooting When Using the Printer Function Problem Cause Solution Printing by | ° Thenumber Bluetooth is of jobs ex- slow. seeds the ca- pacity of the machine. © Acommuni- cation error ‘might have occurred + Interference from IEEES02.116 (wireless LAN) devie~ es affects tion speed. + Bluetooth, transmis: sion speeds are not high. [Reduce the number of jobs. Remove the machine from close proximity with TEEFS02.1 1b wireless LAN devices. If there are active IFFE802.11b wireless LAN devices or other Bluetooth devices nearby, relocate the ma- chine or deactivate those devices. If the problem cannot be solved, contact your sales or service representative, This chapter describes likely causes of and possible solutions for scanner func- tion problems When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem ‘Cause Solution ‘The scanned image is_| The exposure glass, scanning | Clean these parts. See p.97 “Main- dirty, glass, exposure glass cover, ADE | taining Your Machine”. or ARDF is dirty. ‘The image is distorted | The original was moved during | Do not move the original during or out of position, seanning. scanning. “The image is distorted | The original was not pressed flat | Make sure that the original is, or out of position inst the exposure glass. pressed flat against the exposure ‘lass. ‘The scanned image is_| The original was placed upside _ | Place the original in the correct upside down. down. orientation. See "Placing Origi- nals”, Copy Reference. No image results from | The original was placed with the | When the original is placed direct- scanning, front and back reversed. ly on the exposure glass, the side tobe scanned must face down, ‘When the original is fed via the ADF or ARDE, the side to be ‘scanned must face up. See “Plac- ing Originals”, Copy Reference. ‘The scanned image | Ifyou scan originals using fune- | Scanning at a higher resolution contains white spaces. | tions other than the network | may reduce the margins. TWAIN scanner function, certain papersizeand resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. 53 54 Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections describe likely causes of and solutions for network deliv- ery and e-mail sending-related problems. When You Cannot Browse the Network to Send a Scanned This section describes likely causes of and possible solutions for the browser net work failing to operate when files are sent. Problem Cause Solution Thenetwork cannotbe | The following machine settings | Check the settings. See “Network browsed when specify-| may not be correct Settings", General Settings ing thedestination — | ypy4 address. Guide. folder. + Subnet Mask When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution ‘The Scanner Properties | Advanced encryption has been | For details about the extended secur dialog box cannot be | specified in the extended security | ty seting, contact the administrator. displayed, setting. The Network Delivery Function Cannot Be Used This section describes likely causes of and possible solutions for the Network Delivery function failing to operate. Problem Cause Solution Thenelwork delivery | The delivery software may bean | Contact the administrator. function cannot be | old version or a security setting, used. may be specified ‘The network delivery | The network delivery function | Specify it correctly. See “Settings function cannot be —_| setting is not correct. Required to Use the Network De- used. livery Scanner”, General Settings Guide When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate. Message Cause | Solution Updaving desci~ | TheGesinaon istisbongup- | Walruntl he message imp sere ae SeSS | ddtom thencteonc sy | pea Do not sniat th pow Betece SmanDenceontorfor Adin | erwhilets memape BeefSectontay _/oriebinage Monitor dplayad Dapeng on he ‘number of destinations to be up- sd, there may be some delay e you can resume operation. Operations are not possible while this message is displayed. ater 55 56 ‘Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel. When a Message Is Displayed on the Display Panel This section describes causes and remedies if an error message appears on the display of the control panel. important 17 For messages that are not listed here, see “When You Have Problems Operat- ing the Machine”. Message Cause Solution Connection with | Anetworkerrorhas occurred and | Try the operation once more. If LDAP server has | connection has failed. the message is still shown, the failed. Check network may be crowded. Check the information of System Set- tings. See “Administrator Tools”, General Settings Guide. the server s: tus. Vth LDAP se: user name and password dif- | Make settings correctly for the th. has fer from those set for LDAP serv- | user name and the password for Check the sec-. | erauthentication. LDAP server authentication. tings. Destination ‘A specified destination or send- | Specify the destination or send- list has been _ | er'sname was cleared when the | er's name again updated. se- _ | destination list in the delivery lected destina- | server was updated, &: s/sender be cleared Updating desti- | Anetworkerrorhas occurred. | Check whether the server isconnected. nation list has failed. Try again? Updating desti- | Thedestinationlistisbeing updated. | Ia destination or sender's name | nation list. Re~ was already selected, re-select it select after this message disappears destination(s) ater ‘When 2 Message Is Displayed Message Cause Solution Cannot detect original size Select scan size. ‘Youhaveloaded paper ofa sizenot shown on the paper size selector. © Place the original correctly. + Spocify the sean size + When placing an original di- rectly on the exposure glass, the lifting/ lowering action of the ADF or ARDF triggers the automatic original size detec- tion process. Lift the ADF of ARDE by more than 30 de- ‘grees. See “Placing Originals”, Copy Reference Exceeded max. number of search results waich can he dis played. Max ann’ (A figure is placed at ny Search results have exceeded the ‘max. displayable number. ‘Search again after changing the ‘search conditions. You do not have privileges to use this func- tion. Privileges to use this function. Contact the administrator. LDAP server search timed out. Check the server status. ‘Anetworkerrorhas occurred and ‘connection has failed. “Try the operation once more. IF the message is still shown, the network may be crowded. Check the information of System Set- tings. See “Administrator Tool General Settings Guide. Specified group contains some invalid dest. Do you want to se- lect only valid dest.? ‘The specified group contains some destinations for sending by ‘email and some destinations for sending by Scan to Folder. To select destinations for sending, by e-mail, press [Select] for the -message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Selec for the message displayed fn the Scan to Folder screen Connection has failed. Check settings and check Scanned File status. “The correct network settings are rot made. © Check the network settings of the client computer. + Check that components such as the LAN cable are connect- ed properly. * Check that the server settings are correct and the server is working properly. 87 58 Troubleshooting When Using the Scanner Function Message Cause Solution Dest. authenti- cation failed. Check settings and check Scanned File status. "The entered user name or pass- word was invalid. © Check that the user name and password are correct. + Check that the ID and pass- word for the destination fold- er are correct ‘+A password of 128 or more char- acters may not be recognized. Sender's name is not selected. Specify send~ ‘The sender's name was not specified A sender's name should be speci- fied before sending e-mail. Send ‘e-mail after specifying the send- Cannot enter manually more than nan desti- nations. (A figure is placed at n) ‘The e-mail has too many (nnn or ‘more) destinations. ‘Split the destinations into two or ‘more groups, Cannot specify more than 100 destinations. ‘The e-mail has too many (100 or more) destinations. ‘Split the destinations into two or ‘more groups, ‘The number of destination folders select- able in one time is limited to 32 ‘The maximum number of desti- nation folders thatcan beselected at one time has been exceeded. Select 32 or fewer destination folders. Exceeded max. B- mail size. Send- ing E-mail has been cancelled ‘The maximum e-mail size has been exceeded. Increase the sizeof Max. Emall Size]. * Set [Divide & Send E-mail] to [On (per page] or [On per max. size)]. See "Send Settings”, General Set tings Guide Sending failed. Check settings and check Scanned File Status. While file was being sent, a net- work error cecurred and the file could not be sent correctly. “Tey the operation once more. If the message is still shown, the network may be crowded. Con- tact the administrator. Press the {Job Information) key to display the transmission results, and then check which job has not been sent. See "Confirmation Dis- plays”, Scanner Reference. Entered protec tion code for dest. is incor- rect. Please re~ enter. “The correct protection code was not entered. “Make sure the protection code is, correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide. ‘When 2 Message Is Displayed Message Cause Solution Exceeded max. number of alpha- numeric charac- ters. ‘The maximum enterable number of alphanumeric characters has been exceeded, Make sure the maximum number of characters which can be en- tered, and then enter it again. See ‘Values of Various Set Items for ‘Transmission /Delivery Func tion”, Scanner Reference. ‘Authentication failed ‘The entered login user name or password is incorrect ‘Check the login username and pass- word, The machine is unable to au- thenticate. Contact the administrator. Exceeded max. data size per File.Cannot scan. The scanned data will be deleted. ‘The number of files exceeded the maximum number possible, Reduce the number of files and send them again. Original is be- ing scanned by another fune- tion. ‘The machine is using another function such as copying, Retry scanning after the opera tion with the other function is completed Exceeded max. menory capa. Scanning will be cancelled. Scanned data will be cleared. ‘The memory is full. ‘Tey one of the following measures: + Wait fora while, and then re- ty the scan operation. + Reduce the scan area or scan ning resolution. * Delete unneeded stored files. Exceeded max. monory capaci- ty. Do you want to send the scanned data? ‘The memory is full, ‘Specify whether to use the data or not No valid dest. lists. Check the settings or the server status ‘The authentic settings for the de- livery server are incorrect. ‘Check that the delivery server is ‘onand the authentic settings for the delivery server are correct, Sending has| failed. Press Job Information key to check the status Sending has filed. Press the (Job Infomation} key to check the status. ‘Try the operation once more. If the message is still shown, the network may be crowded. Con- tact your network administrator. Use the Job Information screen to check for the file where the prob- lem occurted. See "Confirmation Displays”, Scanner Reference. 59 60 Troubleshooting When Using the Scanner Function Message out of paper Set paper on the tray Check the reso- lution and reset nnn origi- (A figure is placed at nnn) Cause No paper is loaded in the speci- fied paper tray. | The scanned original exceeded ‘maximum data capacity. Solution Load paper of a size that is listed in the message. ‘Specify the scan size and resolu- tion again. Note thatit may notbe ppossible to scan very large origi- nals at a high resolution. See "Re- lationship between Resolution and Scan Size", Scanner Refer Exceeded max. data capacity Check resolu- tion and start Exceeded max page capacity. Do you want to send the scanned data? The scanned data exceeded maxi ‘mum data capacity. "the number of scanned pages o ceeded maximum page capacity. Specify the scan size and resol tion again. Note that it may not be ppossible to scan very large origi- nals ata high resolution. See "Re- lationship between Resolution and Scan Size", Scanner Refer- Select whether to send the data so | far, When a Message Is Displayed on the Client Computer This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. @ important 1 If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see “Turning Off the Main Pow- er”, About This Machine. Message Cause Solution Clear Mis- feed(s) in ADF A paper misfeed has occurred in- side the ADE or ARDF. Remove jammed originals, and place them again ‘Check whether the originals aresuit- able to be scanned by the machine. Invalid Winsock version. Please use version 1.1 or higher ‘You are using an invalid version of Winsock. Install the operating system of the computer or copy Winsock from the operating system CD-ROM. The name is al- ready in use. Check the regis- tered names You tried to register a name that is already in use. Use another name, ‘When 2 Message Is Displayed Message Cause Solution Cannot detect the paper size of the original Specify the scanning size. ‘The set original was misaligned, © Place the original correctly. + Spocify the scan size ‘+ When placing an original di- rectly on the exposure glass, the lifting lowering action of the ADF or ARDF triggers the au- tomatic original size detection process. Lift the ADE or ARDF by more than 30 degrees. Cannot ada any more scanning mode. “The maximum number of regis- terable scanning modes has been exceeded. ‘The maximum number of modes ‘that can be stored is 9. Delete un- needed modes, Cannot specify any more scan- ning area. ‘The maximum number of regi terable scanning areas has been exceeded, ‘The maximum number of sean- ring areas thatcan be stored is 99. Delete unneeded scanning area. Scanner is not available on the specified de~ vice. ‘The TWAIN scanner function cannot be used on this machine. ‘Contact your service representative. Scanner is not available. Check the scan- ner connection status + The machine's main power switch is off. ‘+ The machine is not connected to the network correctly. + Set the main power switch to On” ‘+ Check whether the machines con- ected tothe network correctly. ‘+ Deselect the personal firewall function of the client computer. + Use an application such as tel- net to make sure SNMPvI or SNMPv2 is setas the ma- chine's protocol. See “Net- work Settings”, General Settings Guide and “Remote Maintenance by telnet”, Net work Guide No response from the scanner. “The machine is not connected to the network correctly. ‘Check whether the machine is con- nected to the network correctly. No response from the scanner. ‘The network is crowded. Wait for a while, and then try to reconnect. Error has oc- curred in the ‘The application-specified sean conditions have exceeded the s ting range of the machine. ‘Check whether the scanning set- ‘tings made with the application exceed the setting range of the machine. Fatal error has occurred in the ‘An unrecoverable error has 0c- ‘curred on the machine. Call your service representative. 61 62 Troubleshooting When Using the Scanner Function Message Cause Solution Cannot connect to the scanner Check the net- work Access Mask settings in User Tools. “An access mask is set. Contact the administrator. Scanner is not ready. Check the scanner and the options. ‘The ADF of ARDF cover is open. ‘Check whether the ADE or ARDF cover is closed Insufficient memory. Reduce the scanning ar- ea ‘Scanner memory is insufficient, © Reset the sean size, * Lower the resolution + Sot with no compression. See TWAIN Driver help. ‘The problem may be due to the following cause: + "The Relationship between the Resolution and the Sean- ning Area” chart in Help for halftone scanning might not always apply. Scanning can- not be performed iflarge val- ues are set for brightness. when using halftone or high resolution. Insufficient memory. Reduce the scanning ar- ea. ‘When a paper misfeed occurs in the machine during printing, scanning cannot be performed, After the misfed paper has been removed, proceed with scanning. Cannot find °XXX" scanner used for the previous scan. vyyy" will be used instead. (000 and YYY indicate scanner name) +The main power switch of the previously used scanneris not set to "On". ‘+ The machine is not connected to the network correctly. © Check whether the main pow- cer switch of the scanner used. for the previous scanis turned off. + Check the previously used scanner is connected to the network correctly. * Deactivate the personal fire- wall of the client computer. + Use an application such as tel- net to make sure SNMPv1 or SNMPVv2 is set as the ma- chine’s protocol. See “Net- work Settings”, General Settings Guide and "Remote Maintenance by telnet”, Net work Guide + Select the scanner used for the previous scan. ‘When 2 Message Is Displayed Message Cause Solution Ezror has oc- curred in the scanner driver “An error has occurred in the driver. © Chock whether the network cable is connected correctly to the client computer. + Check whether the Ethernet board of the client computer is recog nized correctly by Windows, ‘+ Check whether the client comput- ercan use the TCP/IP protocol. Communication error has oc- curred on the network “A-communication error has 0c ‘curred on the network. ‘Check whether the client comput- cer can use the TCP/IP protocol. Insufficient memory. Close all other appli- cations, then restart scan- ning. “Memory is insufficient. ‘> Close all the unnecessary ap- plications running on the cli ent computer. * Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver. ‘Any of Login User Name, Login Password or Driver Eneryp- tion Key is in- correct ‘The entered login user name, password, or driver encryption key was invalid. + Check the login user name, password, and driver encryp- tion key. * Permission to use this fune- tion has not been granted. Contact the administrator, 63 Troubleshooting When Using the Scanner Function This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. CAUTIOI + When loading paper, take care not to trap or injure your fingers. # Note 71 Be sure to select the paper size with User Tools and the paper size selector. If you do not, misfeeds might occur. OI Straighten curled or warped paper before loading. © For paper types and sizes, see “Recommended Paper Sizes and Types”, ‘About This Machine. 11 To load paper in the bypass tray, see “Copying from the Bypass Tray”, Copy Reference. Loading Paper into the Paper Trays ‘This procedure explains how to load paper into the paper trays. D pan the paper tray out slowly until it stops. Bite pinching the release lever, slide the end fence outward. 65 ‘Adding Paper and Replacing Toner B Press the metal plate down until it clicks. G Make sure the edges of the deck of paper are flush, and load the paper. Check that the top of the stack is not higher than the limit mark inside the tray. Bi Position the end fence flush against the paper. G Push the paper tray in until it stops. # Note 07 Fan the paper before loading. 1 For details about loading paper of a size not selectable with the paper size selectors in Paper Trays, see “Changing the Paper Size”, # Reference p-71 “Changing the Paper Size” 66 Loading Paper Loading Paper into the Optional Paper Tray Unit This procedure explains how to load paper in the optional paper tray unit. Pull the paper tray out slowly until it stops. While pinching the release lever, slide the end fence outward. Make sure the edges of the deck of paper are flush, and load the paper. Check that the top of the stack is not higher than the limit mark inside the Ga tay. Position the end fence flush against the paper. Push the paper tray in until it stops. 67 68 ‘Adding Paper and Replacing Toner Orientation-Fixed Paper or Two-Sided Paper The following describes paper with its orientation and printing surface specified (letterhead paper) Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On] in Letterhead Setting un- der Copier Features, and then place the original and paper as shown below. See “Copier Features”, General Settings Guide. When printing with the printer function, placing orientation is the same. Original Orientation Exposure glass ADF or ARDF ABC When copying in this orientation using the duplex function, select [Always Specify] in [Orentaton] under TGopier Features} (User Tools), Place originals, and then select original orientation. ying in this orientation using the duplex function, and loaded paper ori- Ji place originals as shown below: pp 4 Loaded paper orientation + For machine with copier function only = Fas Tay ™ Pasertray | When Sram 7 When orang Copy eda Spare gas | ADS ADE ABC a 1 Sides rotator 5 ; Loaded | 1 Sided ao paper < erentaon F | 2 sides — | — “pe any “E Shows when poiiitg en the ont page. FAbG] - Shows the paper cs trons facing up Shows he paper backsida facing up Loading Paper 6 a 4 ‘Adding Paper and Replacing Toner * For MEP 9 Bypass ay ™ Papertray [Whe onunals ) Whes ongnale ° are plaseaunste| are paseuin ne Copy erate cxoasire past | ADSTARDE ABC ie loaded | 1 Sida apar % conentatin| ae [, 2 dag — | — Lsaaea | 1 Sided paper nentan| [ABC] eg on te a paper a] shows the paper ‘antega facing up. backsh facing up, # Note 17 In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “Paper ‘Type” of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide. 70 Changing the Paper Size. Changing the Paper Size This section describes how to change paper sizes. Procedures for changing the paper size differ depending on the paper tray (Tray 1 or 2, or the optional paper tray unit). Make sure you are following the appro- priate procedure before you begin. # Note 11 Be sure to select the paper size with User Tools and the paper size selector. If you do not, misfeeds might occur. 1 Fan the paper before loading 1 Straighten curled or warped paper before loading. P Reference For details about paper sizes and types, see “Tray Paper Settings”, General Settings Guide. Changing the Paper Size in the Paper Tray Use the following procedure when changing a paper size in the paper tray. UO Make sure the paper tray is not in use. B put the paper tray out slowly until it stops. B remove any remaining copy paper. Gwnite pinching the release lever, slide the end fence outward. 7 ‘Adding Paper and Replacing Toner Bi rress down the release button. it clicks. 72 B square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. are flush against the paper's edges. Changing the Paper Size @ white pressing the release levers, push in the side and end fences until they 73 74 ‘Adding Paper and Replacing Toner (D Adjust the tray size to the new paper size using the paper size selector. B Push the paper tray in until it stops. # Note 11 When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges. 3 Be sure to set the correct size, otherwise a paper jam might occur. When Using 11"x17" Size Paper This procedure explains how to change the paper size to 11"x17". D set the paper size selector to“ B Press the [User Tools/Counter] key. oer) Oo G16 Qo B sctect [system Settings] using [4] or [¥], and then press the [OK] key. Changing the Paper Size G select [Tray Paper Settings] using [4] or [¥}, and then press the [OK] key. Tysten cethnes 7) SO G select “Paper Size” for the paper tray of which paper size will be changed using (4) or {¥], and then press the [OK] key. Etray/Parer i =m) Paper SizetTray 2 Paper Si zeiTray 3 G select the paper size using the scroll keys, and then press the [OK] key. P.SizetT ravi TATE] eels sen 8&1 asi Beli EDpress the [User Tools/Counter] key. ooue 38 oO AK oO B pul the paper tray out slowly until it stops. B punt the end fence off from the tray. 75 ‘Adding Paper and Replacing Toner D Place it in the corner pocket on the left. > Remove any remaining copy paper. Brress down the release button. 76 Changing the Paper Size push the metal plate down until it clicks. B square the paper and place it in the tray. Be sure to set the paper under the roller Do not stack paper over the limit mark GG white pressing the release lever, push in the side and end fences until they are flush against the paper's edges. D Press down the lock button. push the paper tray in until it stops. D check the paper size on the display panel. 7 78 ‘Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not i per size selector. cated on the pa- D set the paper size selector to ”“%". B Press the [User Tools/Counter] key. one a Ei sclect [System Settings] using [4] or [¥], and then press the [OK] key. Counter GO setect (tray Paper Settings] using [4] or [¥}, and then press the [OK] key. Pieten Settnes VT SE General Features Timer Settings G select “Paper Size” for the paper tray of which paper size will be changed using [4] or (VJ, and then press the [OK] key. EEiray/Paper Ve =e ray 2 ray 2 Paper Size: Paper Size! G sctect the paper size using the scroll keys, and then press the [OK] key. PiSize:Trayl 2TePE) ee ara 1). UI reno Si A Changing the Paper Size BD Press the [User Tools/Counter] key. eo 4 |g 50 6 oo & B Load the paper, and then gently push the paper tray in until it stops. EO check the paper size on the display panel. F Note 1 For details about the type of paper that can be loaded in Paper Tray 1, see “Tray Paper Settings”, General Settings Guide. Changing a Paper Size in the Optional Paper Tray Unit This section describes how to change the size of paper loaded in the optional pa- per tray unit. D Make sure the paper tray is not in use. B put the paper tray out slowly until it stops. B remove any remaining copy paper. Gi white pinching the release lever, slide the end fence outward. 79 ‘Adding Paper and Replacing Toner Bi press down the release button. eZee = B square the paper and place it in the tray. Do not stack paper over the limit mark Gis 80 Changing the Paper Size Gi white pinching the release lever, push in the side and end fences until they are flush against the paper's edges. the paper tray according to the paper size. Push the paper tray in until it stops. DB check the paper size on the display panel. # Note 17 When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges. 3 Be sure to set the correct size, otherwise a paper jam might occur. 81 82 ‘Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not i per size selector. cated on the pa- D set the paper size selector in the paper tray to “%". B Press the [User Tools/Counter] key. one a Ei sclect [System Settings] using [4] or [¥], and then press the [OK] key. Counter GO setect (tray Paper Settings] using [4] or [¥}, and then press the [OK] key. Pieten Settnes VT SE General Features Timer Settings G select “Paper Size” for the paper tray of which paper size will be changed using [4] or (VJ, and then press the [OK] key. EETray/Paper Ve =e) Paper Size:Tray 1 Paper Size! G sctect the paper size using the scroll keys, and then press the [OK] key. Fistzer Tray FAECES} eee eae FeO eno See 3c] Changing the Paper Size BD Press the [User Tools/Counter] key. O B Load the paper, and then gently push the paper tray until it stops. EO check the paper size on the display panel. F Note 1 For details about the type of paper that can be loaded in the paper tray, see “Tray Paper Settings”, General Settings Guide. 83 84 Acting Peper and Repacing Toner Adding Toner This section describes adding and storing toner. WARNING: * Do not incinerate used toner or toner containers. Toner dust might Ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. A caurio! + Keep toner (used or unused) and toner containers out of reach of children. A\ CAUTION: + Iftoner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary. CAUTION: + Iftoner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary. 4 caution: + Iftoner or used toner is swallowed, dilute by drinking a large amount of wa- ter. Consult a doctor if necessary. 4s CAUTION: + Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water. + Iftoner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible. @important 17 Fault may occur if you use toner other than the recommended type. J When adding toner, do not turn off the operation switch. If you do, settings will be lost. OF Always add toner when the machine instructs you. 1 When a message “Add toner.” is shown on the display panel, replace the toner. 1 Store the toner bottles in a cool, dry place free from direct sunlight 7 Store on a flat surface. I Donot repeatedly install and remove toner bottles. This will result in toner lea I Do not shake the removed toner bottle. Remaining toner might scatter. # Note Dv You can make about 50 copies even after the Wy Add Toner indicator begins flashing, but replace toner early to prevent poor copy quality. ‘Adding Toner Replacing Toner This section describes how to replace the toner bottle. Removing Toner ‘Oaea the font cover af Banh the gran aver, ard he ter bette back remacnna fen gare pul our the terita is tp ane Pn + Rada mtr hakier lev hale. gery pul eu he be Inserting Toner @important I Do not shake the removed toner bottle. The remaining toner might scatter. Hold fe ne bale Patt ane bale othe Pua isthe green levee ut fodeareaiy anc ae halon ams hen pul i tap eho ham shite we fe or x frward as Flemeve fhe blackeap, Close memachne's fant # Note 1 Do not remove the black cap before shaking. 0 Do not remove the inner cap. 85 86 ‘Adding Paper and Replacing Toner Sending Fax Messages When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents. Pimportant 1 Communication is not possible if the number of communications executed af- ter the toner has run out plus the number of communications not listed in the journal exceeds 200. W Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation. ‘The error message disappears. Note 5 The communication results report cannot be printed. 7 If the fax screen does not appear in step §], press the [Facsimile) key. Waste Toner Waste toner cannot be re-used. Take the bottle of waste toner to your sales representative or service representa- tive for recycling. If you dispose of it on your own, treat it as general plastic waste. Replacing the Transmission Stamp Cartridge Replacing the Transmission Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. GPimportant I This stamp cartridge is used for facsimile and scanner functions. I Use the cartridge specified for this machine. 1 Do not add ink to the cartridge by yourself. Neglecting this can cause ink leakage. I Be sure not to dirty your fingers with ink from the cartridge. D open the ADF or ARDF unit. 87 88 ‘Adding Paper and Replacing Toner Gi insert the new stamp cartridge. Insert the cartridge until the metal Gi close the stamp cover. Gi Lower the ADF or ARDF unit. parts are no longer visible. Hold down the center part of the cover to make sure that itis closed completely. 7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper \ WARNING: * Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. + Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire. A\ CAUTION: + The fusing section of this machine might be very hot. Caution should be tak- en when removing misfed paper. @important J When clearing misfeeds, do not turn off the operation switch. If you do, your copy settings are cleared. 1D To prevent misfeeds, do not leave any torn scraps of paper inside the ma- chine. If paper misfeeds occur frequently, contact your service representative. # Note J More than one misfeed area may be indicated. If this is the case, check every indicated area. Refer to the following charts: A, B, P, R, Y, and Z. 1 You can find stickers explaining how to remove misfed paper inside the right cover and on the top of the ADF or ARDF cover. J When the machine instructs you to reset originals, reset them in the feeding, position. The display will show you the number of originals to return. 89 rearing Misteeds * When A is displayed ‘par he ema rh ‘Cove nesovee + When Bis display Seas fret cow * When P is displayed (ADF) 90 * When P is displayed (ARDF) Removing Jammed Paper a1 rearing Misteeds * When Z is displayed ‘Sper eZ era froremo fe ‘visfea paper td los sigh cone 92 This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum Environmental Conditions The following describes precautions when locating the machine. CAUTION: + Keep the machine away from humidity and dust. Otherwise a fire or an elec- trig shock might occur. + Donot place the machine on an unstable or tilted surface. If it topples over, an injury might occur. (CAUTION: * After you move the machine, use the caster fixture to fix it in place. Other- wise the machine might move or come down to cause an injury. CAUTION: ‘+ Make sure the room where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily. * Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F) + Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%) + Ventilation: 3 times /hr/person or more + A strong and level base. + The machine must be level within 5 mm, 0.2 inches: both front to rear and left to right. 93 94 Remarks Environments to Avoid * Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). * Locations directly exposed to cool air from an air conditioner or heated air froma heat- er. (Gudden temperature changes can cause condensation to form inside the machine) * Locations close to machines generating ammonia, such as a diazo copy machine + Places where the machine will be subject to frequent strong vibration. * Dusty areas. * Areas with corrosive gases. Moving The following describes precautions when moving the machine. A\ CAUTION: * Before moving the machine, be sure to pull all four handles fully out. If not, an injury might occur. After moving the machine, return the four handles to their original positions. CAUTION: + Before moving the machine, be sure to disconnect all external connections, especially the power cord from the walll outlet. Damaged power cords are a fire and electric shock hazard. A CAUTION: + Ifyou have to move the machine when the optional paper tray unit is at- tached, do not push on the main unit's top section. Doing so can cause the optional paper tray unit to detach, possibly resulting in injury. A CAUTION: + Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine. @important 11 Be careful when moving the machine. Take the following precautions: + Tum off the main power. See p.35 ‘Turning Off the Main Power / In the Event of Power Failure”. ‘© Unplug the power cord from the wall outlet. When you pull out the plug from the socket, grip the plug to avoid damaging the cord, thereby reduc- ing the risk of fire or electric shock. * Close all covers and trays, including the front cover and bypass tray. J Do not take off the holding stand. 11 Protect the machine from strong shocks. Impact can damage the memory. Where to Put Your Machine Power Connection The following describes power supply. 2) WARNING: * Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. * Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire. AX CAUTION: + Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine. CAUTION: + Ifthe power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the ma- chine with a damaged power cord may cause an electric shock or fire. 4s CAUTION: + When you disconnect the power plug from the wail outlet, always pull the plug (not the cable). A\ CAUTION: + To disconnect the power cord, puillit out by plug. Do not drag the cord itself. Doing so may result in damage to the cord, leading to fire or electric shock. When the main power switch is in the stand-by position, the optional anti- condensation heaters are on. In an emergency, unplug the machine's power cord. When you unplug the power cord, the optional anti-condensation heaters tum off. Make sure the plug is inserted firmly in the wall outlet. Voltage must not fluctuate by more than 10%. ‘The wall outlet shall be installed near the machine and shall be easily accessible. os % Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. a 1. Rear: 5 cm (2") or more 3. Front: 75 cm (29.6") or more 2. Right: 25 cm (10") or more 4, Left: 15 em (6") or more # Note 1 For the required space when options are installed, contact your service repre- sentative. When Not Used for a Long Time A\ CAUTION: + For safety reason, unplug the power cord from the wall outlet if the machine will not be used for an extended period of time such as holidays. Note the following: * Ifthe machine has not been used recently, it requires time to initialize so can- not start printing immediately. Leave the machine switched on and wait about ten minutes, Maintring Your Machine Maintaining Your Machine If the exposure glass, exposure glass cover, ADF or ARDF belts dirty, copy clar- ity may be reduced. Clean these parts if they are dirty. A CAUTION: * Fire and breakdown can result from heavy accumulation of dust inside this machine. Consult your service representative for details about and charges for cleaning the machine's interior. @Eimportant I Do not use chemical cleaners or organic solvents, such as thinner or benzene. Ifsuch substances get inside the machine or melt plastic parts, a failure might oceur. 1 Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. # Cleaning the machine Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth to remove the water. Cleaning the Exposure Glass This section describes how to clean the exposure glass and scanning glass. 7 8 Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. Cleaning the ADF/ARDF This section describes how to clean the ADF or ARDF. Clean 1 and 2, INDEX A Add Toner indicator, 3 ADE, 1,98 |ADF/ARDF belt is dirty, 97 Adjusting the screen's contrast, 6 ARDE, 1,98 Authentication failure, 6 Basic, 15 c Changing a Paper Size in the Optional Paper Tray Unit, 79 Changing the Paper Size, 71 Changing the Paper Size in the Paper Tray, 71 Changing to a Size Other Than Indicated on the Paper Size Selector, 78, 82 Cleaning the machine, 97 Combination Chart, 9 Combine, 15 Copies appear dirty, 13, Copies are too light, 13. D Display is off, 6 Duplex, 15 E Edit, 15 End fence, 65, 67,71, 74,79 Environments to Avoid, 94 Error indicator, 3 Error log, 41 Error Mail Notification, 36 Error Report (E-Mail), 36 Exposure glass cover is ditty, 97 Exposure glass is dirty, 97 FE Fax error report, 34 Function status indicator, 5 Image is dirty, 45 Indicators, 3 Inserting Toner, 85 L Letterhead paper, 68 Limit mark, 65,71 Loaded paper orientation, 68 Loading Paper into the Optional Paper Tray Unit, 67 Loading Paper into the Paper Trays, 65 Load Paper indicator, 3 Lock button, 71,79 Main power switch, 35 Meaning of beep patterns, 4 Memory is full, 17,33 Multi-accessing, 9 N Network cannot be browsed, 54 Network Delivery, 54 Network Delivery function cannotbe used, 54 No scan image, 53 ° Operation Switch indicator, 6 Optimum Environmental Conditions, 93 Orientation-Fixed Paper, 68 Original Orientation, 68 9 P Panel'Tone, 4 Paper is not fed from selected tray, 45 Paper orientation, 68 Paper Size Selector, 78 Parts of image not copied, 13 Password not correct, 6 Power Connection, 95 Power Failure Report, 35 Power indicator, 35 Power supply, 95 Precautions when locating the machine, 93 Precautions when moving the machine, 94 Printed image is different from computer display, 45 Printed image is faded, 45 Printed image isin wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start, 42 RDS (Remote Diagnostic System), 35 Reception, 29 Release button, 71 Removing Jammed Paper, 89 Replacing Toner, 85 Reverse side of original is copied, 13 s Scanned image contains white spaces, 53 Scanned image is dirty, 53 Scanned image is distorted, 53 Scanned image is out of position, 53 Scanned image is upside down, 53 Scanner Properties dialog boxnot displayed, 54 Server-Generated Error E-mail, 36 Shadow appears on copies, 13 Side fences, 71,74,79 Stamp cartridge replacement, 87 Status Messages, 39 T Toner, 84, 85,86 Transmission, 29 Transmission /Reception, 29 TWAIN, 60 Two-Sided Paper, 68 u Waste Toner, 86 When A is displayed, 89 When Bis displayed, 89 When Pis displayed (ADF), 89 When P is displayed (ARDF), 89 When Ris displayed, 89 When Using 11°17" Size Paper, 74 When Yis displayed, 89 When Zis displayed, 89 8943-7651 In accordance with IEC 60417, this machine uses the following symbols for the main power switch: | means POWER ON. © means STAND BY. Trademarks Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the United States andlor other counties, TrueType is registered trademarks of Apple Computer, In. PostScript® and Acrobat® are registered trademarks of Adobe Systerns, Incorporated PCL is a registered trademark of Hewlett-Packard Company. Bluetooth js a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. Other product names used herein are for identification purposes only and might be trademarks oftheir respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows: +The product name of Windows® 96 is Microsoft® Windows® 95 + The product name of Windows® 98 is Microsoft® Windows® 98 + The product name of Windows® Me is Micrasoft® Windows® Milenniurn Edition (Windows Me) ‘+ The product names of Windows® 2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional + The product names of Windows® XP aro as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition + The product names of Windows Server™ 2003 are as follows: Microsoft® Windows Server" 2003 Standard Edition Microsoft® Windows Server" 2003 Enterprise Edition Microsott® Windows Server™ 2003 Web Eition + The product names of Windows NT® are as follows: Microsot® Windows NT® Server 4.0 Microsoft® Windows NT® Workstation 4.0 Copyright © 2006 ‘ype fo 916/087 161.DSI6/AKio MP 1600 “ype fr 9021/0872 aL D3200/Aco MP 2000 EN USA) 8840-7651 Buyooyseiqnoi, suoyonasu Buyevedg