QUESTIONNAIRE

(FOR BANKERS)
Name:
Age:
Gender:
Qualification:

1)
Do you provide financial services to
customers?

Financial services
Financial services are the economic services provided by the finance industry, which encompasses a
broad
range
of
businesses that
manage
money,
including credit
unions, banks, creditcard companies, insurance companies, accountancycompanies, consumer-finance companies, stock
brokerages, investment funds and some government-sponsored enterprises

Banks[edit]
Main article: Bank

Commercial banking services

A "commercial bank" is what is commonly referred to as simply a bank. The term "commercial" is used to
distinguish it from an "investment bank," a type of financial services entity which, instead of lending money
directly to a business, helps businesses raise money from other firms in the form of bonds (debt)
or stock (equity).
The primary operations of banks include:

Keeping money safe while also allowing withdrawals when needed

Issuance of chequebooks so that bills can be paid and other kinds of payments can be delivered
by post

Provide personal loans, commercial loans, and mortgage loans (typically loans to purchase a
home, property or business)

Issuance of credit cards and processing of credit card transactions and billing

Issuance of debit cards for use as a substitute for cheques

Allow financial transactions at branches or by using Automatic Teller Machines (ATMs)

Provide wire transfers of funds and Electronic fund transfers between banks

Facilitation of standing orders and direct debits, so payments for bills can be made automatically

Provide overdraft agreements for the temporary advancement of the bank's own money to meet
monthly spending commitments of a customer in their current account.

Provide internet banking system to facilitate the customers to view and operate their respective
accounts through internet.

Provide charge card advances of the bank's own money for customers wishing to settle credit
advances monthly.

Provide a check guaranteed by the bank itself and prepaid by the customer, such as a cashier's
check or certified check.

Notary service for financial and other documents

Accepting the deposits from customer and provide the credit facilities to them.

Sell investment products like mutual funds etc.

Other financial services

Bank cards - include both credit cards and debit cards. According to the Nilson Report, JP Morgan
Chase is the largest issuer of bank cards.[7]

Credit card machine services and networks - Companies which provide credit card machine and
payment networks call themselves "merchant card providers".

Intermediation or advisory services - These services involve stock brokers (private client services)
and discount brokers. Stock brokers assist investors in buying or selling shares. Primarily internetbased companies are often referred to as discount brokerages, although many now have branch
offices to assist clients. These brokerages primarily target individual investors. Full service and private
client firms primarily assist and execute trades for clients with large amounts of capital to invest, such
as large companies, wealthy individuals, and investment management funds.

Private equity - Private equity funds are typically closed-end funds, which usually take controlling
equity stakes in businesses that are either private, or taken private once acquired. Private equity funds
often use leveraged buyouts (LBOs) to acquire the firms in which they invest. The most successful
private equity funds can generate returns significantly higher than provided by the equity markets

Venture capital is a type of private equity capital typically provided by professional, outside
investors to new, high-growth-potential companies in the interest of taking the company to an IPO or
trade sale of the business.

Angel investment - An angel investor or angel (known as a business angel or informal investor in
Europe), is an affluent individual who provides capital for a business start-up, usually in exchange for
convertible debt or ownership equity. A small but increasing number of angel investors organize
themselves into angel groups or angel networks to share resources and pool their investment capital.

Conglomerates - A financial services company, such as a universal bank, that is active in more
than one sector of the financial services market e.g. life insurance, general insurance, health
insurance, asset management, retail banking, wholesale banking, investment banking, etc. A key
rationale for the existence of such businesses is the existence of diversification benefits that are
present when different types of businesses are aggregated i.e. bad things don't always happen at the
same time. As a consequence, economic capital for a conglomerate is usually substantially less
thaneconomic capital is for the sum of its parts.

Financial market utilities - Organisations that are part of the infrastructure of financial services,
such as stock exchanges, clearing houses, derivative and commodity exchanges and payment
systems such as real-time gross settlement systems or interbank networks.

Debt resolution is a consumer service that assists individuals that have too much debt to pay off as
requested, but do not want to file bankruptcy and wish to pay off their debts owed. This debt can be
accrued in various ways including but not limited to personal loans, credit cards or in some cases
merchant accounts.

Factoring

Investment banking services[edit]

Capital markets services - underwriting debt and equity, assist company deals (advisory services,
underwriting, mergers and acquisitions and advisory fees), and restructure debt into structured
finance products.

Private banking - Private banks provide banking services exclusively to high-net-worth individuals.
Many financial services firms require a person or family to have a certain minimum net worth to qualify
for private banking service.[3]Private banks often provide more personal services, such as wealth
management and tax planning, than normal retail banks. [4]

Brokerage services - facilitating the buying and selling of financial securities between a buyer and
a seller. In today's (2014) stock brokers, brokerages services are offered online to self trading investors
throughout the world who have the option of trading with 'tied' online trading platforms offered by a
banking institution or with online trading platformssometimes offered in a group by so-called online
trading portals.

Types of Financial Services provided by Financial

Institutions:
Current Accounts: Current accounts are also called as business bank accounts which
are one of the frequently used accounts mainly used for settlement of short-term
financial needs. It enables services like handling pay-in and pay-out on day-to-day basis.
For example: payout funds for salaries, paying daily / monthly electricity bills, water bills,
telephone bills, daily pay-in and pay-out of business transactions, loan for business,
invoice financing, Transferring funds to other accounts, payroll services, drafting day-today business cheques, debit card for using cash in most restaurants and stores,
business finance, checking accounts, withdrawal of cash using ATM, etc. Apart from this
bank also provide online transfers, cash transactions, business credit cards, business
overdraft, to smoothen your business financial needs. Now a days, bank also provide
facility for opening a current account online and switch bank accounts online as well.
Online banking is one of the important types of financial services provided by banks in
recent

days.

Savings accounts: A savings accounts are one of the type of the bank account suitable
for building society, unions or an individual used for accumulating funds for both short-

term financial needs like holidays, weddings, parties, etc and long-term financial needs
like saving for buying house, children retirement plans, etc. Banks offer various options
on saving account types. Saving account can be opened with the tiny amount of fund
and can be used for saving regular deposits on which bank provides savings accounts
with high interest on regular basis. Account holder also get facilities like: Cash transfers,
online transactions, small business loans, cheques, debit cards, credit cards withdrawals
and drafts to smoothly manage your daily cash needs. For all the accounts, online
banking provides online savings account statements to keep frequently check on your
funds.
Overdraft Facilities: bank overdraft means bank provide short term credit fund to
smoothen out cash flow for business needs. An individual or a business can get in touch
with bank representative to know the overdraft ceiling limit permitted for your account.
You can borrow up to the permitted amount for which bank charges interest on the
overdraft

fund.

Financial Services: Bank provides best high yield savings options with the intension to
get appreciated in specified time frame. In other words, investment means allocating
funds with intend to multiple funds over a period of time. Investment schemes provided
by the bank offer comparatively better returns then the high yield savings accounts like
fixed deposits and certain investment options can offer high returns with increasing level
of risk, bank also provides brokerage services to buy and sell financial securities, banks
also provide online trading platform for trading securities and many more services.
Investment Services: Banks provide asset management services to the clients who are
registered with the Securities and Exchange Board as a Registered Investment Advisors
and focusing on building capital for customers through their investments. Banks also
provide custody services for safe keeping and dealing in worlds securities linked with
customers portfolio and various other investment facilities to assist clients investment

needs.
Foreign Exchange Facilities: Many large banks also provide foreign exchange broking
and services to the customer around the world. These Foreign exchange services
consist of currency exchange where customer can exchange different currency notes,
wire transfer where customers can pay or transfer funds to the customer located outside
countries, remittance services where migrant employees can transfer money to their
home country. This is one of largest types of financial services provided by banks as it
involves daily billions of foreign exchange transactions.
Insurance Facilities: Bank facilitates insurance for their customers to cover their risk by
merely paying small amount as a part of premium. Insurance covers risk for your assets,
health, etc. Break up of insurance options provided by bank includes: Car Insurance
which covers the cost of repair, damages or replacement for theft, Home Insurance
cover loss due to damage by natural calamities, fire or burglary, Travel Insurance
includes damage of luggage, delayed or cancelled fights, loss or theft of money or
passport and illness or injury during travelling, Health Insurance provide medical or
hospital expenses coverage in case of sick or accident, Payment Protection insurance
covers your repayments on a personal loan or mortgage loan in occurrence of accident,
illness, death or redundancy.
Mortgage Facilities: There are different types of services provided by banks to
customers like loans for purchasing assets against of security. It is also termed as
secured loans where customers can repay the loan amount in monthly instalments over
years like: purchasing car, buying property, etc
Pensions Schemes: Banks offer pension plans as an option towards retirement
investments where you can contribute small amount monthly and upon retirement you
will get chunk of large money post retirement as a retirement funds. A pension schemes
are long-term savings plans offered by banks. Usually retirement planners go for these
schemes once they start earning good salary and banks encourage people to
commence pension scheme so that they can enjoy same standard of living post
retirement.
Online Banking Facilities: One of the important types of financial services provided by
banks in modern days is online banking services to the customers so that they have
easy access to their products and services. Online banking is very convenient medium
of banking which saves lot of time and money of the customer. Mostly all banks have

online banking facilities. Customer can do number of things online like: check balances,
statements, bills, savings interest calculators, transfer money, recharge phones, pay bills,
view credit card summary, loan summary, overdraft settlements, buy shares, mutual
funds, derivatives, checking account promotions, apply for services like fixed deposit
schemes,

retirement

schemes,

pension

schemes

and

many

more.

Different Types of Services | Bank

Accounts
Individual BankingBanks typically offer a variety of services to assist individuals in
managing their finances, including:

Checking accounts
Savings accounts
Debit & credit cards
Insurance*
Wealth management

Business BankingMost banks offer financial services for business owners who need to
differentiate professional and personal finances. Different types of business banking
services include:

Business loans
Checking accounts
Savings accounts
Debit and credit cards
Merchant services (credit card processing, reconciliation and reporting, check
collection)
Cash management (payroll services, deposit services, etc.)

Digital BankingThe ability to manage your finances online from your computer,
tablet, or smartphone is becoming more and more important to consumers. Banks will
typically offer digital banking services that include:

Online, mobile, and tablet banking

Mobile check deposit
Text alerts
eStatements
Online bill pay

LoansLoans are a common banking service offered, and they come in all shapes and
sizes. Some common types of loans that banks provide include:

Personal loans
Home equity loans
Home equity lines of credit
Home loans
Business loans

Financial Services Provided by Different Types of Banks

Most financial consumers think of "the bank" as a place to keep liquid financial resources, such
as money in checking accounts or savings accounts. But there are multiple different types of
banks, and depending on type, they offer different financial services.
Here's a rundown of the different types of banks, and the many different services they offer.

Commercial Banks Host Many Personal Accounts

Many consumers will have personal checking and/or savings accounts at a commercial bank.
The commercial bank's primary business involves taking in financial assets such as deposits, and
then lending these assets to other customers at a rate of interest. These banks make money by
lending the money at a higher interest rate than the interest rate they pay to deposit account
holders. They also make money through fees charged on individual accounts.
The interest rate the bank charges on loans and revolving lines of credit (or other types of credit
facilities) will depend on the current interest rate environment.

Consumer Banks Include Credit Unions

A consumer bank, such as a credit union or savings bank, may focus on the personal banking
needs of a specific group or industry. The idea behind these banks is that by doing business with
them, you're supporting that specific group or industry.
Credit unions offer many of the same services that commercial banks offer, including checking
accounts, savings accounts, mortgages and other loans, and credit cards.
Private banks, meanwhile, cater to the needs of high net worth individuals and their businesses,
which differ from the needs of most consumers. Private bank clients must usually prove a certain
minimum net worth to obtain private banking services. Private bank services include tax
and estate planning, tax planning, and philanthropic gift planning.

Investment Banks Raise Capital for Business

Investment banks can work with businesses to sell bonds, which are basically loans to a business
from investors at a specific rate of interest. The investment bank is the "middle man," distributing
the bond issue to customers and otherwise facilitating the transaction.
The investment bank may choose to distribute publicly traded bonds to clients, or to arrange a
private placement of the client company's debt directly with another company.
The bank prices the debt according to the current interest rate yield curve and the company's
credit rating. When a company has a higher credit rating, it needs to pay less to sell bonds in the
public or private markets.
Investment banks also raise capital for client companies by arranging equity issues, which are
commonly known as stock. Investment banks receive fees from clients to raise capital, and many
investment banks employ professional sales and marketing teams to distribute clients' debt and
equity issues.
Finally, investment banks help clients to restructure debt loans. In some instances, the bank
creates new investment strategies, or uses a client's other financial assets as collateral for debts.
Investment banks also may use what are called derivative instruments which include options,
futures, and swaps to help clients achieve their financial goals.

How Consumers Use Banks

Consumers use banks to keep their financial resources safe and readily available for use. Deposits
made by customers of the bank are insured by the Federal Deposit Insurance Corporation (FDIC).
Customers of the bank rely upon its ability to pay them their own financial resources that are held
on account at the bank when they request the bank to do so.
Banks allow customers to pay their financial obligation by writing a check on the bank account.
The banks involved then handle the transaction, facilitating the transfer of funds to the payee.
Banks also provide debit cards to customers, which allow you to access your funds without
having to write a check or make a cash withdrawal. Debit cards also enable you to withdraw cash
at the bank's automatic teller machine.

Types of Loans from Banks

There are various types of loans available to individual consumers from banks.
For example, customers can obtain overdraft protection with the bank. In most cases, if a
customer withdraws more money than is in the account, the bank charges that customer a fee. But
overdraft protection, which usually comes in the form of a loan that's accessed when the customer
overdraws the account, can protect against those fees.
Banks also lend money to private and business customers. These loans take the form of personal
loans, commercial/business loans, and home/property loans (mortgages).

And, banks issue credit cards to customers. A credit card is another form of loan available to the
consumer. The bank also supports its credit card business by charging fees for processing
payments to settle customer credit card bills. To support merchants accepting customers credit
cards, banks may offer a merchant network service. Merchant network services include card
terminals or credit card machines.

More Financial Services from Banks

Banks facilitate fund transfers for customers via wire transfer and electronic transfer of funds.
Banks utilize an interbank network to transfer funds for clients. Banks also provide certified or
cashiers checks for customers. The bank guarantees the check so that the customer may offer it
as certified available funds to a payee. In order to create a certified check, the bank usually
withdraws client funds.
Finally, banks offer the services of a notary public to validate clients important documents.