JOSEF GODFRED RICO- DE JUAN

4TH ST.LAWA-AN VILLAGE, BALANTNAG, JARO, ILOILO CITY

Iamhappy.2386@gmail.com
09062172386
-------------------------------------------------------------------------------------------------------------------------------------------WORK OBJECTIVE:
To develop my skills in Hospitality and Tourism industry for further enhancement and career improvement.
EDUCATION:
2005-2009

Bachelor of Science in Tourism

Central Philippine University

Jaro, Iloilo City

WORK EXPERIENCE:
August 2015 to Present
April 11, 2016 to Present
April 15, 2015 to January 30, 2016
November 8, 2010 to November 30,
2012/
March 01, 2013 to February24,2015
December 01, 2012 to February 28, 2013
March 30, 2009 to October 13, 2009

Buenas Grande Travel and

Tours
Mediguard Health Systems,
Inc.
SPi Global CRM- Iloilo Site
SPi Global CRM- Iloilo Site
Travel and Marketing Experts
Corporation- Iloilo City

Freelance Events and Wedding

Coordiantor
Sales Representative
Accreditation and Franchising
Officer
Customer Service Representative
Adhoc Team Leader
Account and Marketing Officer

WORK DESCIPTION:

Freelance Event and Wedding Coordinator

Coordinator, Planning and Event styling

Buenas Grande Travel and Tours- Sales Representative

Arranges reservations and routing for passengers as requested thru phone call and online

Plans route and computes ticket cost, using schedules, rate books, and computer

Telephones customer to advise of changes with travel conveyance or to confirm reservation

Answers inquiries made to travel agencies or transportation firms, such as airlines, bus
companies, railroad companies, and steamship lines

Determines whether space is available on travel dates requested by customer.

Markets Educational Tour Packages to schools, Prepare Bidding Documents for bidding.

Attends to customer queries and explains to customer.

Arranges Tour packages for both domestic and international travel

Prepares salary for employees and staff

Prepares report for weekly remittance

Prepares and encodes Monthly remittance to PAG-IBIG, SSS and PHILHEALTH

Monitors sales report for salon and viaje

Prepares Order slip and account payables of Viaje and salon

Mediguard Health Systems, Inc.- Accreditation and Franchising Officer

Process new insurance policies, modifications to existing policies and claims forms.

Obtain information from policyholders to verify the accuracy and completeness of information on
claim forms, applications and related documents, and company records.

Provides feedback to the management regarding corporate accounts status and other related duties
as required.

Preparing product presentations as required and needed by.

Typing and clerical works.

SPi Global CRM- Customer Service Representative and Floor Support

INBOUND AGENT- Handles inquiry, ticketing, concerns, rebooking, special split agent (MabuhayMiles
and 1800 CA)

OUTBOUND AGENT- Handles Flight Advisory, Email Reservations, call out request and reports

FLOOR SUPPORT- assists Team Leads in handling teams and overseeing operations, making reports if
needed by the operations supervisor or operations manager. Taking Supervisory calls (if necessary and with
approval)

SPI Global CRM- Adhoc Team Leader

Monitors Agents Performance, Conduct Coaching, Provide feedbacks to the team and agents.

Preparing and submitting reports assigned.

Performs and conducts training updates to agents (if necessary)

Taking escalated calls (supervisory calls)

Travel and Marketing Experts Corp- Account and Marketing Officer

Handles Corporate Account Receivables

Marketing and sales officer of TMX Corp and other special events

Event Manager and Organizer for Amigo Plaza Mall and special events

Reservation and Ticketing

PRACTICUM:
November 2008 to February 2009

Air Philippines Corporation- Iloilo City

City Ticket Office

Airport Ticket Office

SEMINARS ATTENDED:
May 2006

Fine Rock Hotel

Enhancing Personality Development

May 2006

Amigo Terrace Hotel

Tourism Update

May 2006

Iloilo Business Hotel

Job Opportunities

April 2006

Sarabia Manor Hotel

Role of housekeeping Dept in Hotel

Profitability

April 2006

Four Season Hotel

Customer Service

College of Hospitality Management

Provincial Staff

SY 2008-2009

Institute of HRM and Tourism

Provincial Board Member

SY 2007-2009

Council of Hotel and Restaurant &

Tourism Students (CHARTS)

2nd year Representative- Toursim

SY 2006- 2007

Class Coordinator-BS Tourism

3rd year and 4th year

SY 2007-2009

Class President

1st year

SY 2005-2006

LEADERSHIPS:

Self-Motivated, Team Player and hardworking

Customer service driven
SKILLS:
Language: English and Filipino
Dialect: Cebuano and Hiligaynon (Ilonggo)
Computer Literate: MS Office and Open office
Able to work with different kind of people
Able to work with less supervision and under
pressure.

PERSONAL PROFILE:
Age: 29 y.o
Birhdate: Sept. 23, 1986
Religion: Roman Catholic
Civil Status: Single
Blood Type: AB
Nationality: Filipino

CHARACTER REFERENCE:
AVAILABLE UPON REQUEST