Lourrissa Davis

9 Red Hill Court

Palace road
Tulse Hill
sw2 3np
lourrissadavis@hotmail.co.uk 07726299949

PROFILE: A professional, friendly adaptable person with 7 years experience

in customer service and retail roles, during which l have demonstrated my
excellent communication skills. Reliable and hardworking enjoy working in a
team and independently l have a positive approach to problem solving, and
diffusing difficult situations, also adapting to my environment and diversity of
tasks. I am consistent and productive in my work as an employee. Now
seeking a new opportunity to make use of my experience and developing
existing skills.
SKILLS AND ABILITY:
7 years experience in customer service and retail
Excellent written and verbal communication skills
Experience of handling stock and orders in an organized manner
Good at numeracy and cash handling skills, with experience of using a till.
Ability to multi-task and manage my time even when busy, demanding
environments
Capable of thinking on my feet and working independently with minimal
supervision Patient, punctual and industrious
WORK HISTORY:
CUSTOMER ASSISTANT:
Sales assistant Primark Tottenham Court Road (2013-2015)
Volunteer Counselor
Faces in Focus Counseling Organization (2010 -2013)
Studied at Lambeth College (2010-2013)

2as1 Counselling Organisation (2007-2009)

Volunteer Counsellor / researcher
Lloyds Electrics, London (2004-2005)
Assisted electrician with customer orders, booking and enquiries
Took payments and entered custom information
CUSTOMER SERVICE ASSISTANT: mill wall FC, London (20003-2004)
Assisted customer within stadium; took tickets, showed customers to seats
and dealt with general enquiries
Maintained safety and awareness of crowd control worked closely with team
RETAIL SALES ASSISTANT: Foot Locker (1999-2000)
Served customers, using excellent customer service skills within busy, fast
paced store
Handled stock and merchandised stock took payments and handled cash on
the cashiers desk
Dealt with complaint
( Career gaps are due to family commitments and when l returned to
college .My children are now all in full time education and l am now keen to
return to work and make use of my training and skills}
EDUCATION &TRAINING
LEVEL 4 Diploma in Counseling (2010-2013)
Diploma in Counseling (2006-2007)
NCFE level3 in Counseling skills and theory (2004-2005)
Certificate in Mentoring: Bellingham youth Centre (July 2007)