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Amadeus Training

Amadeus Group

TURINYS
1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
1.19
1.20
1.21

CREATE AND MODIFY GROUP PNR 1


AMADEUS HELP PAGES ......................................................................................................................... 2
AIRLINES INFORMATION PAGES ............................................................................................................. 3
GROUP NAME ELEMENT ........................................................................................................................ 4
GROUP SELL .......................................................................................................................................... 5
SELL FROM AVAILABILITY/SCHEDULE DISPLAYS .................................................................................... 6
DIRECT SELL .......................................................................................................................................... 7
REBOOK/CANCEL SEGMENT ................................................................................................................... 7
BOOK FROM DUAL DISPLAY ................................................................................................................... 8
GROUP FARE SSR ELEMENT.................................................................................................................. 9
THE COMPLETE PARTY INDICATOR ..................................................................................................... 10
SEGMENTS SOLD OUTSIDE AMADEUS .................................................................................................. 11
PASSIVE SEGMENTS ............................................................................................................................. 11
GHOST SEGMENTS................................................................................................................................ 11
ASSIGN INDIVIDUAL NAMES ................................................................................................................ 12
NAME REPORTING ............................................................................................................................... 14
SEGMENT AND PASSENGER ASSOCIATION............................................................................................ 15
DELETE INDIVIDUAL NAMES WITHOUT REDUCING SPACE.................................................................... 15
NAME UPDATE .................................................................................................................................... 18
PNR HISTORY ..................................................................................................................................... 19
TRANSMISSION OF NAMES ................................................................................................................... 20
MANUAL NAME TRANSMISSIONS ......................................................................................................... 21

SEATING 22

MODIFY GROUP SIZE 25

3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11

CANCEL UNASSIGNED NAMES ............................................................................................................. 25


CANCEL ASSIGNED NAMES .................................................................................................................. 25
CANCEL ASSIGNED AND UNASSIGNED NAMES ..................................................................................... 25
INCREASE GROUP PNR........................................................................................................................ 27
COPY PNR AND CREATE AXR LINK.................................................................................................... 28
CANCEL ALL PNRS IN AXR................................................................................................................. 30
SPLIT.................................................................................................................................................. 31
SPLIT UNASSIGNED NAMES.................................................................................................................. 31
SPLIT INDIVIDUAL NAMES ................................................................................................................... 31
SPLIT UNASSIGNED AND INDIVIDUAL NAMES ...................................................................................... 31
SPLIT & CANCEL PARTIALLY CONFIRMED SEATS ................................................................................ 35

NON-HOMOGENEOUS CONDITIONS 37

TICKETING 41

5.1
5.2
5.3
5.4
5.5

NET TICKETING, TST - PASSENGER ADDITION .................................................................................... 44


MANUAL NET TICKETING .................................................................................................................... 44
AUTOMATIC NET TICKETING ............................................................................................................... 48
CONFIDENTIAL TST............................................................................................................................. 50
TST UPDATE ....................................................................................................................................... 51

CREATE AND MODIFY GROUP PNR


To handle bookings for large parties of between 10 and 99 passengers, a special type of PNR,
a group PNR, has to be created.
The group PNR must contain the following elements at end of transaction:

a special group name element


at least one confirmed group air segment
a group fare SSR element
contact and ticketing elements as for non group PNRs

Individual names can be entered at any time using the individual name element entry NM.

1.1 Amadeus Help Pages


Help in Amadeus is available under:
HE
INTRODUCTION TO HELP EN 13NOV08 0918Z
HERE ARE THE WAYS YOU CAN FIND THE HELP YOU NEED.
TYPE OF HELP
ENTRY
EXAMPLE
---------------------SPECIFIC SUBJECT
HE(SUBJECT NAME)
HE HOTELS
SPECIFIC TRANSACTION
HE(TRANSACTION CODE)
HE HA
TOPICS STARTING WITH H
HE(FIRST LETTER)
HE H
HELP ON YOUR LAST ENTRY
HE/
WHAT'S NEW IN HELP
HE UPDATES
HELP ON HELP
HE HELP
LIST OF KEYWORDS OR QUICKPATHS FOR A SUBJECT
GP QPS
THE NEXT SCREEN GIVES YOU A LIST OF SUBJECTS AVAILABLE IN HELP
>MD

MD
INTRODUCTION TO HELP EN 13JUL08 0918Z
SUBJECTS AVAILABLE IN HELP
-------------------------ACCOUNTING
FERRY
PROFILES
TOUR
AIS
GENERAL
QAP (QUALITY
TRAINING
AVAILABILITY
GROUPS
ASSURANCE PLUS) TRAVEL
CARS
HOTELS
QUEUES
ASSISTANCE
CENTRAL
INVOICE
RAIL
TRAVEL
TICKETING
ITINERARY
SCHEDULES
CHOICE
CONVERT
OFFICE PROFILE
SECURITY
UPDATES
CRUISE
PNR
STEPS
DIRECT ACCESS
PTA (PREPAID
TICKETING
FARES
TICKET ADVICE)
TIMATIC
FAX
PRINTING
TIMETABLE
TO GO TO THE HELP FOR ANY OF THESE SUBJECTS, ENTER
SUBJECT NAME. FOR EXAMPLE: HE AIS
*** END OF DISPLAY ***

HE

AND THE

HE GROUPS

GROUP INDEX
HE GROUPS
FOR INFORMATION ABOUT
--------------------INTRODUCTION
GROUP
GROUP
GROUP
GROUP
GROUP

FARE
NAME
SEATING
SSR ELEMENT
SEGMENT SELL

ENTER
----GP INT

EN

20MAR07 1223Z

FOR INFORMATION ABOUT


--------------------KEYWORDS OR QUICKPATHS

ENTER
----GP QPS

GP FAR
NON-HOMOGENEOUS GROUPS
GP NAM
TRANSMIT NAMES
GP SEA
GROUP SEGMENT SELL
GP SRG
(US MARKET ONLY)
GP SEG
*** END OF DISPLAY ***

GP NON
GP TRA

GP SS2

1.2 Airlines Information Pages


As airlines may have different policies for group bookings check always the information
pages in Amadeus if available or contact the airline directly.
You can display a list of airlines with AIS pages in Amadeus:
GG AIR AIS
GGAIRAIS
AIR STATUS (AIS)
EN 18MAY08 0916Z
FOLLOWING IS A LIST OF AIRLINES WHO HAVE SIGNED THE AIS AGREEMENT
AS PART OF THE PCA.
FOR MORE INFO ABOUT AIS PLEASE TYPE >GGAIM AND THEN >GPAIS
CARRIER
AIS
CODE
NAME
TYPE
ENTRY
===========================================================
AA
AMERICAN AIRLINES
MINI
GGAIRAA
AB
AIR BERLIN
COMPACT
GGAIRAB
AF
AIR FRANCE
STANDARD
GGAIRAF
AM
AEROMEXICO
STANDARD
GGAIRAM
AR
AEROLINEAS ARGENTINAS
MINI
GGAIRAR
AS
AS AIRWAYS
STANDARD
GGAIRAS
AT
ROYAL AIR MAROC
COMPACT
GGAIRAT
AV
AVIANCA
MINI
GGAIRAV
AY
FINNAIR
STANDARD
GGAIRAY
AZ
ALITALIA
STANDARD
GGAIRAZ
A0
L'AVION
MINI
GGAIRA0
A3
AEGEAN AIRLINES
MINI
GGAIRA3
A5
AIRLINAIR
MINI
GGAIRA5
A9
AIRZENA GEORGIAN AIRLINES
MINI
GGAIRA9

Information about group reservations is often found on the following pages:


YY = Airline Code

GG AIR YY GROUP
GG AIR YY RESERVATION
Some other direct addresses:

GG AIR EI, GP RES , GG AIR BD TRAVEL AGENT

1.3 Group Name Element


A group name element can only be entered and changed during PNR creation. The entry is:
NG25 HOLIDAY TRIP
NG
25
HOLIDAY TRIP
RP/VNOLJ2902/
0. 25HOLIDAY TRIP
*TRN*

Name Group transaction code


Number of passengers
Group name, a maximum of 53 characters

NM: 0

Explanation of the highlighted part:


0.

The group name element number followed by period as delimiter.

25

Number of unassigned names, automatically decreased when:


Individual names are added.
Unassigned names are cancelled or split from the PNR.

HOLIDAY TRIP

Group name

NM:

Assigned name counter

Number of individual names, automatically:


increased when individual names are added
decreased when individual names are canceled/split from the PNR.

To change the group name during creation refer to the element number 0:
Group element 0/new group name

0/HOLIDAY TOUR
RP/VNOLJ2902/
0. 25HOLIDAY TOUR
*TRN*

NM: 0

After end of transaction the change of the group name and the increase of the number of
passengers in the group element is only allowed by certain airlines. See HE GROUPS, GP
NAM or directly HE NG.

1.4 Group Sell


A Group sell transaction can be performed in two ways:

Sell from availability/schedule displays


Direct sell

See Amadeus Transaction Guide under Air for a summary and recommendations on the use
of different display types.
Remember to check the booking class to be used either on the airlines AIS pages or by
calling the airline directly.
The only difference between a non-group and a group sell transaction are the mandatory
action codes to be added at the end of the sell entry.
SG
PG

Standard Request Sell Group


Waitlist Priority Request Group

You may discover that the sell transaction is sometimes accepted without the action code.
This happens when the group name already exists in the PNR at the time you make the sell
transaction. The action code is added automatically, which can be seen in the PNR history.
As not all airlines support the automatic addition of the action code, all the sell entries in this
course book are shown with the action code.
Note also that not all airlines support group sell transaction, check with the airline
concerned.

1.5 Sell from availability/schedule displays


Display the following availability with airline SK and class G only:
Availability by Departure Travel Time

AD20JUNCPHSTO/ASK/CG

AD20JUNCPHSTO/ASK/CG
** AMADEUS AVAILABILITY - AE **
1
SK1424 G9
/CPH
2
SK1412 G9
/CPH
3
SK 400 G9
/CPH
4
SK 402 G9
/CPH

3
3
3
3

ARN
ARN
ARN
ARN

332 TH 20JUN 0000


5 0625
0745 E0/M80
5 0700
0820 E0/M90
5 0725
0840 E0/343
5 0820
0935 E0/M80

1:20
1:20
1:15
1:15

See HE AN, MS505 AVAILABILITY DECODING for details of the system response.

Entry to book 25 seats in G class on SK400:

SS25G3/SG
SS
25
G
3
/SG

Transaction code
Number of seats
Class of service
Line number
Sell group entry preceded by slash

RP/VNOLJ2902/
0. 25HOLIDAY TOUR NM: 0
1 SK 400 G 20JUN 4 CPHARN HN25
SEE RTSVC
*TRN*

0725 0840

For decoding of the system response see:

HE SS, GPSS2, SEGMENT DISPLAY IN PNR


HE MEAL
GG CODE (for actions codes)

343 E 0 K

Display the return availability:


ACR28JUN14
ACR28JUN14
** AMADEUS AVAILABILITY - AE **
1
SK 417 G9
/ARN
2
SK 415 G9
/ARN
3
SK 413 G9
/ARN
4
SK1405 G0
/ARN

Availability Change Return

5
5
5
5

CPH
CPH
CPH
CPH

340 FR 28JUN 1400


3 1430
1540 E0/M90
3 1325
1440 E0/M80
3 1305
1420 E0/M80
3 1505
1615 E0/M80

1:10
1:15
1:15
1:10

Entry to request 25 seats on SK407:


SS25G1/SG
RP/VNOLJ2902/
0. 25HOLIDAY TOUR NM: 0
1 SK 400 G 20JUN 4 CPHARN HN25
SEE RTSVC
2 SK 417 G 28JUN 5 ARNCPH HN25
SEE RTSVC
*TRN*
>

0725 0840

343 E 0 K

1430 1540

M90 E 0 R

1.6 Direct sell


A direct sell entry for the return flight would have been as follows:
SS SK419 G 28JUN STOARN SG25
SS...
SG25

The standard long sell entry, where the number of passengers is preceded by:
the group sell transaction code

1.7 Rebook/cancel segment


Transaction code SB (Segment book) cannot be used to rebook group segments. You have to
cancel the existing segments and book new ones, e.g.:
XE 1-2
ITINERARY CANCELLED

1.8 Book from dual display


You can also book from a dual display, e.g.:
AD20JUNCPHSTO/ASK/CG*28JUN14
AD20JUNCPHSTO/ASK/CG*28JUN14
** AMADEUS AVAILABILITY - AE **
1
SK1424 G9
/CPH
2
SK1412 G9
/CPH
3
SK 400 G9
/CPH
SK
SK 402 G9
/CPH
5
SK 404 G9
/CPH
6
SK 406 G9
/CPH
7
SK 408 G9
/CPH
8
SK 410 G9
/CPH
** AMADEUS AVAILABILITY - AE **
11
SK 417 G9
/ARN
12
SK 415 G9
/ARN
13
SK 413 G9
/ARN
14
SK1405 G0
/ARN
15
SK 419 G9
/ARN
16
SK 421 G9
/ARN
17
SK1407 G9
/ARN
18
SK 423 G9
/ARN
*TRN*
>

3
3
3
3
3
3
3
3

ARN
ARN
ARN
ARN
ARN
ARN
ARN
ARN

332 TH 20JUN 0000


5 0625
0745 E0/M80
5 0700
0820 E0/M90
5 0725
0840 E0/343
5 0820
0935 E0/M80
5 0900
1015 E0/M90
5 1025
1140 E0/M80
5 1110
1220 E0/M80
5 1225
1335 E0/737

1:20
1:20
1:10
1:15
1:15
1:15
1:10
1:10

5
5
5
5
5
5
5
5

CPH
CPH
CPH
CPH
CPH
CPH
CPH
CPH

340 FR 28JUN 1400


3 1430
1540 E0/M90
3 1325
1440 E0/M80
3 1305
1420 E0/M80
3 1505
1615 E0/M80
3 1520
1630 E0/M90
3 1620
1735 E0/M80
3 1655
1810 E0/M80
3 1705
1825 E0/343

1:10
1:15
1:15
1:10
1:10
1:15
1:15
1:20

For scrolling entries se HE SCROLL, MS106.


Entry to book SK400 outbound and SK407 inbound:
SS25G3/SG*11/SG
RP/VNOLJ2902/
0. 25HOLIDAY TOUR NM: 0
1 SK 400 G 20JUN 4 CPHARN HN25
SEE RTSVC
2 SK 417 G 28JUN 5 ARNCPH HN25
SEE RTSVC
*TRN*
>

0725 0840

343 E 0 K

1430 1540

M90 E 0 R

1.9 Group Fare SSR Element


All mandatory elements apply to a group PNR.
An additional mandatory group PNR element is the fare SSR fare element. The fare element
cannot exceed 68 characters.
If the same fare applies to the whole PNR enter:
SR GRPF - MBAS1MSKG
SR
GRPF
-MBAS1MSKG

SSR transaction code


Group fare indicator
Fare type code as per agreement with the airline preceded by a dash

RP/VNOLJ2902/
0. 25HOLIDAY TOUR NM: 0
1 SK 400 G 20JUN 4 CPHARN HN25
SEE RTSVC
2 SK 417 G 28JUN 5 ARNCPH HN25
SEE RTSVC
3 SSR GRPF YY MBAS1MSKG
*TRN*
>

0725 0840

343 E 0 K

1430 1540

M90 E 0 R

You can specify an airline in the fare SSR element and segment associate it, e.g.:
SR GRPF SK - MBAS1MSKG /S2
In that case an additional fare SSR element with the YY airline code must be created for the
remaining airlines, as a SSR group fare element is mandatory for every segment in the PNR.
It is possible to get a common SSR GRPF element generated automatically at end of
transaction in group PNRs:
3 SSR GRPF YY SELECTED FARE

This will only occur if SSR GRPF element is missing at ER.

Note that this office set up will also effect the XI transaction. RM elements will not be
moved to history.

1.10 The Complete Party Indicator


Another group related SSR element is The Complete Party (TCP) indicator, advising the
total number of passengers in the group. It is only needed when the entire group is booked in
more than one PNR.
This element is automatically generated by the system when the original group PNR is split.
If you create more that one PNR for the group, you have to enter it manually, e.g.:
SR GRPS YY TCP30
SR
GRPS
YY
TCP30

Transaction code
Group identifier
Airline code or YY if more than one airline is involved.
TCP indicator followed by the total number of passengers in the group.

4 SSR GRPS YY TCP 30 *HOLIDAY TOUR

The group name is automatically appended to the SSR element. The manually entered SR
TCP can be canceled and modified at any time.
Now enter the following three non-group elements and then end the PNR:
TK TL15JUN
AP VNO +370-5-272 68 69- AMADEUS LITHUANIA-A
RP/VNOLJ2902/
0.25HOLIDAY TOUR NM:0
1 SK 400 G 20JUN 4 CPHARN HN25
3
0730 0840
SEE RTSVC
2 SK 415 G 28JUN 5 ARNCPH HN25
5
1330 1440
SEE RTSVC
3 AP VNO +370 5 2726869-AMADEUS LITHUANIA-A
4 TKTL15JUN/VNOLJ2902
5 SSR GRPF YY MBAS1MSKG
6 SSR GRPS YY TCP 30*HOLIDAY TOUR

321 E 0 K
M80 E 0 R

ER
Record Locator: _____________________________________________________________

10

1.11 Segments Sold Outside Amadeus


Segments that have been sold outside Amadeus can be included in Amadeus group PNRs as:

Passive Segments
Ghost Segments

This enables you to maintain the complete itinerary of the group in one PNR.

1.12 Passive segments


The following applies for passive segments:

Action code PK is used for passive segments.

With passive segments included in the PNR you can price and ticket the whole itinerary.

At end of transaction Amadeus will send the passive segment information to the airlines
that want to receive it. This applies to both added and cancelled passive segments.

The only SSR element that can be associated to a passive segment is GRPF.

Passive segments are not permitted for system user airlines.


To find out whether the airline is a system user airline check GGPCA, e.g.

GGPCABU

Participating CArrier BU

PARTICIPATING CARRIER ACCESS AND FUNCTION LEVEL


BU - SAS BRAATHENS
ACCESS INDICATOR :

FUNCTION LEVEL :
ALTEA RESERVATION :

YES

1.13 Ghost segments


The following applies for ghost segments:

Action code GK is used for ghost segments.


Ghost segments can only be used for pricing not for ticketing.
Information is never sent to the relevant airline.
Ghost segments may be used with all carriers.
Ghost segments can be changed to passive segments.

You can enter both passive and ghost segments from availability or schedule displays.

11

AD20JUNBKKSIN/ACX
AD20JUNBKKSIN/ACX
** AMADEUS AVAILABILITY - AE **
332 TH 20JUN 0000
1
CX 713 J9 C9 D9 I9 U9 Y9 B9 /BKK 2 SIN 1 1155
1505
H9 K9 M9 L9 S9 V9 N9 O9 Q9 T9 X5

E0/777

2:10

Enter a passive segment with 15 seats booked on the above flight:


Action Code PK /CX Record Locator ABC123

SS 15 B 1 /PK /ABC123

RP/VNOLJ2902/
1 CX 713 B 20JUN 4 BKKSIN PK15
2 1155 1505
ABC123
SEE RTSVC
TELETYPE WILL BE SENT FOR PASSIVE BOOKING TO:- CX

Amadeus confirms that a message will be sent to the airline. If this text is not displayed, no
message will be sent.
When using direct entry for a passive/ghost segment you do not need to include flight times
because the system reads what is stored in Amadeus automatically.
SS CX712 B 27JUN SINBKK PK15 /ABC123
2

CX 712 B 27JUN 4 SINBKK PK15


1 1335 1455
ABC123
SEE RTSVC
TELETYPE WILL BE SENT FOR PASSIVE BOOKING TO:- CX

You can enter flight times, however, if they are different to those stored in Amadeus. The
flight times you enter are accepted by the system as the correct ones without any check.
Direct entry for a ghost segment including times:
SS CX 712 B 27JUN SINBKK GK15 /1435 1555 /ABC123
3

CX 712 B 27JUN 4 SINBKK GK15


SEE RTSVC

1435 1555

ABC123

We shall not finish the PNR, ignore it:


IG
A ghost segment can be changed to a passive segment in a retrieved PNR:
Segment 3/New action code PK

3/PK

1.14 Assign Individual Names


The standard NM-input is used to enter individual names.

12

Retrieve the group PNR for Holiday Tour:

RP/VNOLJ2902/VNOLJ2902
ID/SU 23JUL09/0759Z
YCYTVW
0. 25HOLIDAY TOUR NM: 0
1 SK 400 G 20JUN 4 CPHARN HN25
3 0730 0840
*1A/E*
2 SK 415 G 28JUN 5 ARNCPH HN25
5 1330 1440
*1A/E*
3 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A
4 TK TL15JUN/VNOLJ2902
5 SSR GRPF YY MBAS1MSKG

Enter the following 10 names. The system automatically continues to the next line when the
end of the previous line is reached. Do not press a carriage return as then a dash (-) is needed
at the beginning of the next line.
NM1NOREIKA/VIRGILIJUS MR 1BARTUSEVICIUTE/LORETA MRS
1KAUSPEDIENE/AUDRA MRS 1GRADAUSKIENE/LIVIJA MRS
1GRADAUSKAS/MARIJUS MR 1KAZLAS/ROLANDAS MR 1RUTKELYTE/RUTA
MRS 1BALANDIS/SAULIUS MR 1STORPIRSTIS/ARUNAS MR
1MILDAZYTE/EDITA MRS
RP/VNOLJ2902/VNOLJ2902
VNOLJ2902/1094LS/23JUL07
0. 15HOLIDAY TOUR NM:10

LS/SU

23JUL09/1008Z

YPD2PD

The group counter is decreased from 25 to 15, the individual name counter shows 10 names.
Individual names are visible in a separate area of the PNR and can be displayed by entering:
RTN
ReTrieve Namelist
RP/VNOLJ2902/VNOLJ2902
0. 15HOLIDAY TOUR NM:10
BKD:25
CNL:
1.BALANDIS/SAULIUS MR
3.GRADAUSKAS/MARIJUS MR
5.KAUSPEDIENE/AUDRA MRS
7.MILDAZYTE/EDITA MRS
9.RUTKELYTE/RUTA MRS

ID/SU

23JUL09/1015Z

YCYTVW

0
SPL: 0
2.BARTUSEVICIUTE/LORETA MRS
4.GRADAUSKIENE/LIVIJA MRS
6.KAZLAS/ROLANDAS MR
8.NOREIKA/VIRGILIJUSMR
10.STORPIRSTIS/ARUNAS MR

The system displays the individual names in alphabetical order.


Notice the additional information highlighted in the above.
BKD: 25
CNL: 0
SPL: 0

Total number of seats booked (25)


Total number of seats canceled (0)
Total number of passengers split from PNR (0)

You can display the names as they were entered in the PNR. That is how they will be sent to
the airlines after end of transaction.

13

RTNR

RP/VNOLJ2902/VNOLJ2902
C/25HOLIDAY TOUR
1NOREIKA/VIRGILIJUSMR
1BARTUSEVICIUTE/LORETA MRS
1KAUSPEDIENE/AUDRA MRS
1GRADAUSKIENE/LIVIJA MRS
1GRADAUSKAS/MARIJUS MR
1KAZLAS/ROLANDAS MR
1RUTKELYTE/RUTA MRS
1BALANDIS/SAULIUS MR
1STORPIRSTIS/ARUNAS MR
1MILDAZYTE/EDITA MRS

ID/SU

23JUL09/1015Z

YCYTVW

To display the individual names with the rest of the PNR enter:
ReTrieve PNR With name list

RTW

RP/VNOLJ2902/VNOLJ2902
ID/SU 23JUL09/1015Z
YCYTVW
0. 15HOLIDAY TOUR NM:10
BKD:25
CNL: 0
SPL: 0
1.BALANDIS/SAULIUS MR
2.BARTUSEVICIUTE/LORETA MRS
3.GRADAUSKAS/MARIJUS MR
4.GRADAUSKIENE/LIVIJA MRS
5.KAUSPEDIENE/AUDRA MRS
6.KAZLAS/ROLANDAS MR
7.MILDAZYTE/EDITA MRS
8.NOREIKA/VIRGILIJUSMR
9.RUTKELYTE/RUTA MRS 10.STORPIRSTIS/ARUNAS MR
11 SK 400 G 20JUN 4 CPHARN HN25
3 0730 0840
*1A/E*
12 SK 415 G 28JUN 5 ARNCPH HN25
5 1330 1440
*1A/E*
13 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A
14 TK TL15JUN/VNOLJ2902
15 SSR GRPF YY MBAS1MSKG
16 SSR GRPS YY TCP 30 *HOLIDAY TOUR

The PNR remains in this format until you make an RT, RTN, RV, ET or ER entry.
ER

You can retrieve the group PNR and display individual names in one entry:

RTW YPD2PD
RTW SK400/20JUN HOLIDAY TOUR

By record locator
By flight number, date and group name

1.15 Name Reporting


Always check the deadline for name reporting. The reservation may be canceled if the
deadline is reached and the individual names are not entered.
To avoid this you can queue the PNR to your own OP queue a few days before deadline, e.g.:
OP 10MAY/REPORT NAMES

14

1.16 Segment and Passenger Association


When additional SSR or OSI elements are required for some of the group members retrieve
the PNR with the name list and do passenger (and if needed even segment) association.
RTW
RP/VNOLJ2902/VNOLJ2902
ID/SU 23JUL09/1035Z
YCYTVW
0. 15HOLIDAY TOUR NM:10
BKD:25
CNL: 0
SPL: 0
1.BALANDIS/SAULIUS MR
2.BARTUSEVICIUTE/LORETA MRS
3.GRADAUSKAS/MARIJUS MR
4.GRADAUSKIENE/LIVIJA MRS
5.KAUSPEDIENE/AUDRA MRS
6.KAZLAS/ROLANDAS MR
7.MILDAZYTE/EDITA MRS
8.NOREIKA/VIRGILIJUSMR
9.RUTKELYTE/RUTA MRS 10.STORPIRSTIS/ARUNAS MR
11 SK 400 G 20JUN 4 CPHARN HN25
3 0730 0840
*1A/E*
12 SK 415 G 28JUN 5 ARNCPH HN25
5 1330 1440
*1A/E*
13 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A
14 TK TL15JUN/VNOLJ2902
15 SSR GRPF YY MBAS1MSKG
16 SSR GRPS YY TCP 30 *HOLIDAY TOUR
17 OP VNOLJ2902/10MAY/REPORT NAMES

Mrs. Edita Mildazyte brings 200 kg excess baggage but only on the outbound flight.
Mr. Rolandas Kazlas prefers vegetarian meal (VGML). See GGAIR SK MEAL for
information on SAS meal services and DO display for flight information:
Display Operational details

DO11,12
DO11,12
* 1A PLANNED FLIGHT INFO *
APT ARR
DY DEP
DY CLASS/MEAL
CPH
0725 TH CDJIYBMHQTV/K
WKGX/K
ARN 0840 TH

SK 400 332 TH 20JUN


EQP GRND EFT
TTL
343
1:15
1:15

SRXBAG-200KGS/S11/P7
SRVGML/P6
15 SSR GRPF YY MBAS1MSKG
16 SSR GRPS YY TCP 30 *HOLIDAY TOUR
17 SSR XBAG SK HN1 200KGS/S11/P7
18 SSR VGML SK HN1/S11/P6
19 SSR VGML SK HN1/S12/P6
20 OP VNOLJ2902/10MAY/REPORT NAMES

ER

1.17 Delete Individual Names without Reducing Space


In a group PNR, you can delete individual passenger names without reducing the number of
seats in the air segment(s). The deleted names are automatically returned to the group name
element as unassigned names. Examples of entries:
1G
1/6/8G

Name element number and transaction code G (name back to Group).


Delete multiple names using slashes.

15

1/3-10G

Delete multiple names using a slash and a dash for a range of names.

Redisplay the PNR with names:


RTW

RP/VNOLJ2902/VNOLJ2902
ID/SU 23JUL09/1041Z
YCYTVW
0. 15HOLIDAY TOUR NM:10
BKD:25
CNL: 0
SPL: 0
1.BALANDIS/SAULIUS MR
2.BARTUSEVICIUTE/LORETA MRS
3.GRADAUSKAS/MARIJUS MR
4.GRADAUSKIENE/LIVIJA MRS
5.KAUSPEDIENE/AUDRA MRS
6.KAZLAS/ROLANDAS MR
7.MILDAZYTE/EDITA MRS
8.NOREIKA/VIRGILIJUSMR
9.RUTKELYTE/RUTA MRS 10.STORPIRSTIS/ARUNAS MR
11 SK 400 G 20JUN 4 CPHARN HN25
3 0730 0840
*1A/E*
12 SK 415 G 28JUN 5 ARNCPH HN25
5 1330 1440
*1A/E*
13 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A
14 TK TL15JUN/VNOLJ2902
15 SSR GRPF YY MBAS1MSKG
16 SSR GRPS YY TCP 30 *HOLIDAY TOUR
17 SSR XBAG SK HN1 200KGS/S11/P7
18 SSR VGML SK HN1/S11/P6
19 SSR VGML SK HN1/S12/P6
20 OP VNOLJ2902/10MAY/REPORT NAMES

Mr. and Mrs. Gradauskai will not be travelling. Delete their names without reducing space:
Passenger names 1 and 2 back to Group name

3/4G

RP/VNOLJ2902/VNOLJ2902
ID/SU 23JUL09/1041Z
YCYTVW
0. 17HOLIDAY TOUR NM: 8
BKD:25
CNL: 0
SPL: 0
1.BALANDIS/SAULIUS MR
2.BARTUSEVICIUTE/LORETA MRS
3.KAUSPEDIENE/AUDRA MRS
4.KAZLAS/ROLANDAS MR
5.MILDAZYTE/EDITA MRS
6.NOREIKA/VIRGILIJUSMR
7.RUTKELYTE/RUTA MRS
8.STORPIRSTIS/ARUNAS MR
9 SK 400 G 20JUN 4 CPHARN HN25
3 0730 0840
*1A/E*
10 SK 415 G 28JUN 5 ARNCPH HN25
5 1330 1440
*1A/E*
11 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A
12 TK TL15JUN/VNOLJ2902
13 SSR GRPF YY MBAS1MSKG
14 SSR GRPS YY TCP 30 *HOLIDAY TOUR
15 SSR XBAG SK HN1 200KGS/S9/P5
16 SSR VGML SK HN1/S9/P4
17 SSR VGML SK HN1/S10/P4
18 OP VNOLJ2902/10MAY/REPORT NAMES

Note the following:


The number of unassigned names has been increased from 15 to 17 and the number of
assigned reduced from 10 to 8 names.
The SR element associated to cancelled passenger will be canceled.
Before making any other transactions you must enter ET or ER.

16

You can make name changes using this transaction, e.g. delete an assigned name and enter a
new name.
Now end the PNR and retrieve it again:
ER

17

1.18 Name Update


When you want to keep elements that are associated to the passenger whose name you want
to change, use the NU (Name Update) entry. First retrieve PNR with the name list:
RTW
RP/VNOLJ2902/VNOLJ2902
ID/SU 23JUL09/1052Z
YCYTVW
0. 17HOLIDAY TOUR NM: 8
BKD:25
CNL: 0
SPL: 0
1.BALANDIS/SAULIUS MR
2.BARTUSEVICIUTE/LORETA MRS
3.KAUSPEDIENE/AUDRA MRS
4.KAZLAS/ROLANDAS MR
5.MILDAZYTE/EDITA MRS
6.NOREIKA/VIRGILIJUSMR
7.RUTKELYTE/RUTA MRS
8.STORPIRSTIS/ARUNAS MR
9 SK 400 G 20JUN 4 CPHARN HN25
3 0730 0840
*1A/E*
10 SK 415 G 28JUN 5 ARNCPH HN25
5 1330 1440
*1A/E*
11 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A
12 TK TL15JUN/VNOLJ2902
13 SSR GRPF YY MBAS1MSKG
14 SSR GRPS YY TCP 30 *HOLIDAY TOUR
15 SSR XBAG SK HN1 200KGS/S9/P5
16 SSR VGML SK HN1/S9/P4
17 SSR VGML SK HN1/S10/P4
18 OP VNOLJ2902/10MAY/REPORT NAMES

Instead of Rolandas Kazlas Egle Visockaite will travelling:


Name Update passenger 4

NU 4/1VISOCKAITE/EGLE MS

RP/VNOLJ2902/VNOLJ2902
ID/SU 23JUL09/1054Z
YCYTVW
0. 17HOLIDAY TOUR NM: 8
BKD:25
CNL: 0
SPL: 0
1.BALANDIS/SAULIUS MR
2.BARTUSEVICIUTE/LORETA MRS
3.KAUSPEDIENE/AUDRA MRS
4.MILDAZYTE/EDITA MRS
5.NOREIKA/VIRGILIJUSMR
6.RUTKELYTE/RUTA MRS
7.STORPIRSTIS/ARUNAS MR
8.VISOCKAITE/EGLE MS
9 SK 400 G 20JUN 4 CPHARN HN25
3 0730 0840
*1A/E*
10 SK 415 G 28JUN 5 ARNCPH HN25
5 1330 1440
*1A/E*
11 AP VNO +370 5 2726869 - AMADEUS LITHUANIA - A
12 TK TL15JUN/VNOLJ2902
13 SSR GRPF YY MBAS1MSKG
14 SSR GRPS YY TCP 30 *HOLIDAY TOUR
15 SSR XBAG SK HN1 200KGS/S9/P4
16 SSR VGML SK HN1/S9/P8
17 SSR VGML SK HN1/S10/P8
18 OP VNOLJ2902/10MAY/REPORT NAMES

SR VGML element associated to Ms Egle Visockaite has been updated with the new
passenger association.
Name changes are often restricted, check airlines pages in Amadeus. E.g. SAS allows name
changes before deadline for name reporting. After the deadline a name change can be made if
space is available on desired date and class. If ticket is already issued you are requested to
contact the airline.
ER

18

1.19 PNR History


All changes made to the PNR as well as all details of its creation are reflected in PNR
history. The system updates PNR history at each end of transaction.
PNR History

RH
RP/VNOLJ2902/VNOLJ2902
ID/SU 23JUL09/1054Z
YCYTVW
000 ON/25HOLIDAY TOUR
000 OS/SK 400 G 20JUN 4 CPHARN NN25 0730 0840/SG *1A/E*
000 OS/SK 415 G 28JUN 5 ARNCPH NN25 1330 1440/SG *1A/E*
000 OR/SSR GRPFYY MBAS1MSKG
000 OR/SSR GRPSYYTCP30*HOLIDAY TOUR
000 RF-ALMA CR-VNOLJ2902 SU 0011ID 23JUL/0759Z
000/001 CN/25HOLIDAY TOUR
000/001 AN/15HOLIDAY TOUR
001 AN/BALANDIS/SAULIUS MR BARTUSEVICIUTE/LORETA MRS
GRADAUSKAS/MARIJUS MR GRADAUSKIENE/LIVIJA MRS
KAUSPEDIENE/AUDRA MRS KAZLAS/ROLANDAS MR MILDAZYTE/
EDITA MRS NOREIKA/VIRGILIJUSMR RUTKELYTE/RUTA MRS
STORPIRSTIS/ARUNAS MR
001 RF-ALMA CR-VNOLJ2902 SU 0011ID 23FEB/1015Z
002 AO/OP VNOLJ2902/10MAY/87C12/REPORT NAMES
002 RF-ALMA CR-VNOLJ2902 SU 0011ID 23JUL/1035Z
003 SA/SSR XBAGSKNN1 200KGS/SK 400 G 20JUN CPHARN/
MILDAZYTE/EDITA MRS
003 SA/SSR VGMLSKNN1/SK 400 G 20JUN CPHARN/KAZLAS/ROLANDAS
MR
003 SA/SSR VGMLSKNN1/SK 415 G 28JUN ARNCPH/KAZLAS/ROLANDAS

Entries made at creation of a PNR are numbered 000, entries made at the first retrieval of the
PNR are numbered 001, entries from the second retrieval 002 and so on.
In addition to that number, each element in history is marked with a two-letter history display
code. See HE RH for the list of these codes.
RF element records the office ID, sign, date and time of retrieval.
When an element is modified, cancelled or deleted, it appears in history with two numbers:

The first number indicates when the item was originally entered in the PNR,
The second number indicates when the modification, cancellation or deletion was made.

IG

19

1.20 Transmission of Names


Transmission of individual names to the airlines of the group PNR is made automatically and
can also be done manually.

1.20.1 Automatic Name transmission


Different procedures apply for automatic transmission:
Amadeus System User Airlines
The individual passenger names, SSR elements etc. entered into a group PNR are
automatically transmitted at end transaction to all Amadeus system user airlines
participating in the itinerary. No further action needs to be taken.
Non-Amadeus System User Airlines
To non-Amadeus system user airlines participating in the itinerary, the individual names,
etc. are automatically transmitted 30 days prior to departure of the first flight segment in
the PNR.
When an SSR element - with passenger association and/or airline code YY - is added
prior to 30 days, the names are automatically transmitted to the participating airlines.
In both cases an NT (Name Transmission) indicator is automatically set. Once the NT
indicator is set, any name added, changed or canceled in the PNR, will automatically
generate a message to the participating airlines.
To check whether the airline is an Amadeus system user or not enter e.g.:
GG PCA SK

Participating CArrier SK

20

1.21 Manual Name Transmissions


The manual name transmission forces the system to generate the individual passenger names
to non-Amadeus airlines at any time prior to the established 30 days. The entries are:
NT
NTUA,CO
NTBRURMSN
NTSN,BRURMSN

Basic entry that transmits names to all other airlines.


Transmits to specific airlines only, if several, separate by comma.
Transmits to specific airline teletype address.
Transmits to specific airline and specific teletype address.

The basic NT entry sets the NT indicator in the PNR that is only needed once during the life
of a PNR. The NT/ indicator must already be set in the PNR before specific NT entries can
be made.
NT entries cannot be combined with other entries and perform end of transaction.

RP/VNOLJ2902/VNOLJ2902
ID/SU
9MAR09/0929Z
0. 10NEW YORK TOUR NM: 0
1 UA8841 G 02FEB 5 FRAJFK HN10
1035 1250
2 UA8840 G 07FEB 3 JFKFRA HN10
1 1555 0530+1
3 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
4 TK TL15JAN/VNOLJ2902
5 SSR GRPF UA QAB1M

2KMHGY
E*
E*

UA is not an Amadeus system user. To transmit names prior to 30 days enter:


NT

Name Transmission

END OF TRANSACTION COMPLETE 2KMHGY

RT 2KMHGY
RH

Retrieve PNR History

002 NT/
002 RFCR-VNOLJ2902 SU 0011ID 09MAR/1112Z

The NT entry added NT indicator and RF element to PNR history.


Ignore the PNR:
IG

21

SEATING
Advanced group seating can be made on confirmed flights. The group seating entries are:
STG
STG/S
STG/5N
STG/5S
STG/5N5S

Non smoking seats (N) for the entire group


Smoking seats (S) for the entire group
5 non smoking seats
5 smoking seats
5 non smoking and 5 smoking seats

These entries:
create SSR GPST elements for the first 5 segments in the PNR
automatically add segment associations
request seats for both assigned and unassigned names.
The standard non-group seating entry ST can be used for group bookings as well. It is,
however, functionally limited to:
9 passengers (Amadeus airlines) or 7 passengers (Other airlines)
a maximum of 5 segments for each airline
names already assigned
The group seating entry may be used in conjunction with the standard non-group input.
If smoking seats are requested for certain passengers and non-smoking seats for the rest of
the group two entries are needed:
ST/S/P1-3
STG

Smoking seats for passengers 1-3


Non smoking seats for the rest of the group

You may view a seat map for the booked cabin class:
Seat map for segment 3
Seat map for the specified flight/class

SM 3
SM SK501 /G /21JJUN /CPHLHR

Specific ranges or blocks of seats can be requested:


STG/R/25A-F/26A-F/27A-F
Note that you cannot split a PNR containing a group seating element.

22

Not all airlines allow STG entry even if it works in Amadeus. The airlines own system may
be unable to take care of the group seating. See the airline pages in Amadeus.

RP/VNOLJ2902/VNOLJ2902
ID/SU
9MAR09/1008Z
2K898S
0. 0LONDON TOUR NM:10
11 SK9674 G 15FEB 4 VNOCPH HN10
1245 1400
*1A/E*
12 SK 505 G 15FEB 4 CPHLHR HN10
3 1500 1555
*1A/E*
13 SK 502 G 22FEB 4 LHRCPH HN10
3 1050 1340
*1A/E*
14 SK9638 G 22FEB 4 CPHVNO HN10
3 1525 1830
*1A/E*
15 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
16 TK TL02FEB/VNOLJ2902
17 SSR GRPF YY HAB1MSK

You can check whether the flights are smoking or non smoking using DO entry:
DO11-14

DO11-14
* 1A PLANNED FLIGHT INFO *
APT ARR
DY DEP
DY CLASS/MEAL
VNO
1245 TH CDJ/H YSBE/N
MHQVWUKLTG/N
CPH 1400 TH
COMMENTS1.VNO CPH
2.VNO CPH
3.TO CPH
4.VNO CPH

SK9674 343 TH 15FEB


EQP GRND EFT
TTL
735
2:15
2:15

- COMMERCIAL DUPLICATE - OPERATED BY


AIR BALTIC
- OPERATIONAL LEG BT 0163
- ARRIVES TERMINAL 3
- 9/NON-SMOKING

To request non smoking seats for all the passengers and all segments:
STG
RP/VNOLJ2902/VNOLJ2902
ID/SU 21AUG09/1025Z
2K898S
0. 0LONDON TOUR NM:10
11 SK 9674 G 15FEB 4 VNOCPH HK10
1245 1400
*1A/E
12 SK 505 G 15FEB 4 CPHLHR HK10
3 1500 1555
*1A/E*
13 SK 502 G 22FEB 4 LHRCPH HK10
3 1050 1340
*1A/E*
14 SK9638 G 22FEB 4 CPHVNO HK10
1525 1830
*1A/
15 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A
16 TK TL01MAR/VNOLJ2902
17 SSR GRPF YY HAB1MSK
18 SSR GPST SK NN10CPHLHR/10N/S11
19 SSR GPST SK NN10LHRCPH/10N/S12
20 SSR GPST SK NN10LHRCPH/10N/S13
21 SSR GPST SK NN10CPHVNO/10N/S14

Ignore the changes and retrieve the PNR again:


IR

23

According to GGAIR SK GROUP, MS251 request can only be made for four seats at a time
when individual names have been reported. End of transaction must be made for each
request.
Request seating for the first 4 passengers:
RTW
ST/P1-4/S11-12
RP/VNOLJ2902/VNOLJ2902
ID/SU 21AUG09/1025Z
2K898S
0. 0LONDON TOUR NM:10
BKD:10
CNL: 0
SPL: 0
1.LABUTIS/VYTAUTAS MR
2.MALUNAVICIUTE/NEDA MRS
3.MIKAILIONYTE/RENATA MS
4.MOLOKOJEDOVAS/OLEGAS MR
5.PAVILIONIS/VIDAS MR
6.SALAMAKINAS/ALGIMANTAS MR
7.SALTENIS/SAULIUS MR
8.SALTENYTE/SAULE MS
9.SAVICKAS/AUGUSTINAS MR 10.SLEZEVICIUS/ADOLFAS MR
11 SK 9674 G 15FEB 4 VNOCPH HK10
1245 1400
*1A/E
12 SK 505 G 15FEB 4 CPHLHR HK10
3 1500 1555
*1A/E*
13 SK 502 G 22FEB 4 LHRCPH HK10
3 1050 1340
*1A/E*
14 SK 9638 G 22FEB 4 CPHVNO HK10
1525 1830
*1A/E
15 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A
16 TK TL01MAR/VNOLJ2902
17 SSR GRPF YY HAB1MSK
17 SSR NSST SK NN4 CPHLHR/S11/P1-4
18 SSR NSST SK NN4 LHRCPH/S12/P1-4
19 SSR GRPF YY HAB1MSK

ER
ST/P5-8
ER
ST/P9-10
ER

24

MODIFY GROUP SIZE


The elements of the group PNR are modified, deleted and canceled in the same way as the
elements in non group PNRs. The transactions special for the group PNR are:
cancellation of assigned and unassigned names
increase of group size

3.1 Cancel Unassigned Names


The entry to cancel unassigned names is:
XE0.10
XE
0.
10

Transaction code
Group name element number, followed by a period
Number of unassigned seats to be canceled

3.2 Cancel Assigned Names


Entry to cancel individual names, reducing space accordingly:
XE2,4-7

Individual names, separated by a slash or by a comma for a range of names

The normal PNR procedures apply. ET entries must be performed, prior to subsequent
updates.

3.3 Cancel Assigned and Unassigned Names


When both assigned and unassigned names are to be canceled, this must be done i two steps:
XE0.2
XE4-6

Cancels 2 unassigned seats.


Cancels individual names 4,5 and 6.

If there is an SSR TCP element in the PNR, the total number in the party is automatically
reduced by the number of name elements canceled. the reduction is transmitted immediately
to all carriers in the itinerary but is only shown when the PNR is next retrieved.

25

Display PNR with individual names:


RTW
RP/VNOLJ2902/VNOLJ2902
ID/SU
9MAR09/1113Z
2MF3PW
0. 1GOVERNMENTAL DELEGATION NM:12
BKD:13
CNL: 0
SPL: 0
1.AUSTREVICIUS/PETRAS MR
2.BETINGIS/KESTUTIS MR
3.ISKAUSKAS/CESLOVAS MR
4.JUKNEVICIENE/RASA MRS
5.KLIMAVICIUS/ANTANAS MR
6.KUBILIUS/ANDRIUS MR
7.PAULAUSKAS/ARTURAS MR
8.PEDNYCIA/KAZIMIERAS MR
9.PRUNSKIENE/KAZIMIERA MRS 10.SAKALAS/ALOYZAS MR
11.SARKINAS/REINOLDIJUS MR 12.TEISERSKYTE/DALIA MRS
13 LH3253 Q 10FEB 6 VNOFRA HN13 1240
1325 1430
*1A/E*
14 LH3252 Q 15FEB 4 FRAVNO HN13 0840 1 0920 1225
*1A/E*
15 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
16 TK TL15JAN/VNOLJ2902
17 SSR GRPF YY GSXW6

Reduce the number of unassigned seats by 1 and cancel Mr Kestutis Betingis.


XE0.1
XE2
RP/VNOLJ2902/VNOLJ2902
ID/SU
9MAR09/1113Z
2MF3PW
0. 0GOVERNMENTAL DELEGATION NM:11
BKD:13
CNL: 2
SPL: 0
1.AUSTREVICIUS/PETRAS MR
2.ISKAUSKAS/CESLOVAS MR
3.JUKNEVICIENE/RASA MRS
4.KLIMAVICIUS/ANTANAS MR
5.KUBILIUS/ANDRIUS MR
6.PAULAUSKAS/ARTURAS MR
7.PEDNYCIA/KAZIMIERAS MR
8.PRUNSKIENE/KAZIMIERA MRS
9.SAKALAS/ALOYZAS MR 10.SARKINAS/REINOLDIJUS MR
11.TEISERSKYTE/DALIA MRS
12 LH3253 Q 10FEB 6 VNOFRA HN11 1240
1325 1430
*1A/E*
13 LH3252 Q 15FEB 4 FRAVNO HN11 0840 1 0920 1225
*1A/E*
14 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
15 TK TL15JAN/VNOLJ2902
16 SSR GRPF YY GSXW6

Finish the PNR:


ER

26

3.4 Increase Group PNR


With a single entry you can change the number in party, and request additional space for all
active flights in the itinerary for carriers that support this function.

RP/VNOLJ2902/VNOLJ2902
ID/SU 10MAR09/0828Z
2WXYQ6
0. 10PARIS VISIT NM: 0
1 AF1251 T 20FEB 2 CPHCDG HN10 0640 2 0710 0910
*1A/E*
2 AF1750 T 28FEB 3 CDGCPH HN10 0700 2D 0730 0925
*1A/E*
3 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
4 TK TL05FEB/VNOLJ2902
5 SSR GRPF YY SETTLED FARE

Entry to increase the group with 5 passengers:

Increase Number in Party with 5

INP 5

RP/VNOLJ2902/VNOLJ2902
ID/SU 10MAR09/0828Z
2WXYQ6
0. 15PARIS VISIT NM: 0
1 AF1251 T 20FEB 2 CPHCDG HN15 0640 2 0710 0910
318 E 0 B
SEE RTSVC
WARNING : THIS SEGMENT IS 347 DAYS IN THE FUTURE
2 AF1750 T 28FEB 3 CDGCPH HN15 0700 2D 0730 0925
320 E 0 B
SEE RTSVC
WARNING : THIS SEGMENT IS 355 DAYS IN THE FUTURE
3 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
4 TK TL05FEB/VNOLJ2902
5 SSR GRPF YY SETTLED FARE

Finish the PNR:


ER
See HE GROUPS, GP NAM or HE INP for more information.

27

3.5 Copy PNR and Create AXR Link


If it is not possible to increase the group size, you can copy the PNR and create an AXR link.

RP/VNOLJ2902/VNOLJ2902
ID/SU 16MAR09/0856Z
0. 0PRAGUE TOUR NM:10
11 OK 871 Q 22FEB 4 VNOPRG HN10
0700 0745
12 OK 870 Q 28FEB 3 PRGVNO HN10
N1 1905 2145
13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
14 TK TL05FEB/VNOLJ2902
15 SSR GRPF YY GV10

YZTZ6I
E*
E*

The entire group consists now of 15 passengers. As it will be booked in more than one PNR,
you have to advise the total number of passengers by entering the Total Complete Party
indicator in both the Parent and Replicated PNRs.
SR GRPS YY TCP15

Total Complete Party 15

18 SSR GRPS YY TCP 15 *PRAG TOUR

The group name is automatically appended to the SSR element.


End and retrieve the PNR again:
ER
To copy the PNR, create an AXR link and change the number of passengers to 5 enter:
RRA/5

-IGNORED YZTZ6IRP/VNOLJ2902/
0. 5PRAGUE TOUR NM: 0
1 OK 871 Q 22FEB 4 VNOPRG NN5
0700
SEE RTSVC
WARNING : THIS SEGMENT IS 345 DAYS IN THE
2 OK 870 Q 28FEB 3 PRGVNO NN5
N1 1905
SEE RTSVC
WARNING : THIS SEGMENT IS 351 DAYS IN THE
3 AP VNO 370 5 2726869 - AMADEUS LITHUANIA 4 SSR GRPF YY GV10
* RR 16MAR/IDSU/VNOLJ2902-YZTZ6I

28

0745

735 E 0 S

FUTURE
2145
735 E 0 S
FUTURE
A

The RR line at the bottom of the PNR:


*RR
16MAR
IDSU
VNOLJ2902
YZTZ6I

The PNR was copied from another PNR.


The date it was copied.
The agent's initials and duty code.
The office ID of the office that copied the PNR.
The record locator of the original PNR.

Neither the SR GRPS TCP element nor the TK element are copied to the replicated PNR.
See HE RRA for the table showing which elements are copied as well as for options that can
be used for RRA transactions.
Include the following names, missing SR and TK elements, end and retrieve the PNR again:
NM1STATKEVICIUS/JUOZAS MR 1BAIKSTYTE/ZIVILE MS; SRGRPS YY
TCP15; TKTL10AUG; ER
--- AXR --RP/VNOLJ2902/VNOLJ2902
ID/SU 16MAR09/0916Z
0. 3PRAGUE TOUR NM: 2
3 OK 871 Q 22FEB 4 VNOPRG HN5
0700 0745
4 OK 870 Q 28FEB 3 PRGVNO HN5
N1 1905 2145
5 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
6 TK TL05FEB/VNOLJ2902
7 SSR GRPF YY GV10
8 SSR GRPS YY TCP 15 *PRAGUE TOUR
*RR 16MAR/IDSU/VNOLJ2902-YZTZ6I

YZ8HDN
E*
E*

Display the Associated Cross Reference record:


RTAXR
AXR FOR PNR:
BKD: 15 CNL: 0 HLD: 15 YZ8HDN
1.PRAGUE TOUR 10/10 YG4Y62
2.PRAGUE TOUR
5/2
3.BAIKSTYTE/ZI- 5/2
*
4.EIDRIGEVICIU-10/10
5.GANDZUMIANAS-10/10 YG4Y62
6.KLISYTE/RUTA-10/10
7.REPCENKAITE/-10/10 YG4Y62
8.REPCENKIENE/-10/10
9.STAROSAITE/I-10/10 YG4Y62
10.STATKEVICIUS- 5/2
11.STRAUKAITE/S-10/10 YG4Y62
12.URBONAITE/NE-10/10
13.ZILENIENE/JU-10/10 YG4Y62
14.ZVAGULIS/ZIL-10/10

16MAR 1245
*
YG3Z9N
YG3Z9N
YG3Z9N
*
YG3Z9N
YG3Z9N

Note the following :

The list shows the group names followed by the assigned individual names.
The Parent PNR is always shown as number 1, the Replicated PNR as number 2.
The group name and passengers from the active PNR are marked with asterisks (2, 3,10).
5/2 indicates totally 5 seats and of these 2 are assigned (passenger 2 and 10).

29

To retrieve the parent PNR from the AXR record enter:


RT1
--- AXR --RP/VNOLJ2902/VNOLJ2902
ID/SU 16MAR09/0916Z
0. 0PRAGUE TOUR NM:10
11 OK 871 Q 22FEB 4 VNOPRG HN10
0700 0745
12 OK 870 Q 28FEB 3 PRGVNO HN10
N1 1905 2145
13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
14 TK TL05FEB/VNOLJ2902
15 SSR GRPF YY GV10
16 SSR GRPS YY TCP 15 *PRAGUE TOUR
* RR 16MAR/IDSU/VNOLJ2902-YZ8HDN

YZTZ6I
E*
E*

Note that a corresponding RR line has been inserted in the parent PNR.

3.6 Cancel all PNRs in AXR


The cancel itinerary entry XI applies even for group PNRs. You can also cancel the itinerary
for all PNRs that are linked through the same AXR record, using the ETX or ERX entries.
Retrieve PNR YZTZ6I again:
--- AXR --RP/VNOLJ2902/VNOLJ2902
ID/SU 16MAR09/0916Z
0. 0PRAGUE TOUR NM:10
11 OK 871 Q 22FEB 4 VNOPRG HN10
0700 0745
12 OK 870 Q 28FEB 3 PRGVNO HN10
N1 1905 2145
13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
14 TK TL05FEB/VNO1A0980
15 SSR GRPF YY GV10
16 SSR GRPS YY TCP 15 *PRAGUE TOUR
*RR16MAR/IDSU/VNOLJ2902-YZ8HDN

YZTZ6I
E*
E*

You must enter a received from element before you attempt to use the ETX or ERX entries,
regardless of the options specified in your office profile.
RF ALMA
Cancel both PNRs:
ETX
>ETX
WARNING: ITINERARY OF ALL PNRS LINKED WILL BE CANCELLED
>

Repeat the entry:


ETX

30

AXR FOR PNR:


BKD: 15 CNL: 0 HLD: 15 XXXXXX
1.PRAGUE TOUR 10/10 ITINCNLD
2.PRAGUE TOUR
5/2
3.BAIKSTYTE/ZI- 5/2 ITINCNLD
4.EIDRIGEVICIU-10/10
5.GANDZUMIANAS-10/10 ITINCNLD
6.KLISYTE/RUTA-10/10
7.REPCENKAITE/-10/10 ITINCNLD
8.REPCENKIENE/-10/10
9.STAROSAITE/I-10/10 ITINCNLD 10.STATKEVICIUS- 5/2
11.STRAUKAITE/S-10/10 ITINCNLD 12.URBONAITE/NE-10/10
13.ZILENIENE/JU-10/10 ITINCNLD 14.ZVAGULIS/ZIL-10/10

16MAR 1256
ITINCNLD
ITINCNLD
ITINCNLD
ITINCNLD
ITINCNLD
ITINCNLD
ITINCNLD

Itineraries of both PNRs have been cancelled.

3.7 SPLIT
The entry to split individual names in a group PNR is exactly the same as the split entry of a
non-group PNR. Additionally, you can split unassigned names combined with individual
names.

3.8 Split Unassigned Names


SP0.2
SP
0.
2

Split transaction code


Group name element number, followed by a period
Number of unassigned names to be split

3.9 Split Individual Names


SP1,4-6
SP
1,4-6

Transaction code
Passenger 1, 4, 5 and 6

3.10 Split Unassigned and Individual Names


SP0.3,1,4-6
SP0.3,
1,4-6

Split 3 unassigned seats followed by a comma


and passenger 1, 4, 5 and 6

To complete the split process you have to continue with "the normal" split procedure:
EF

in the Associate PNR, and

ER

in the Parent PNR

31

To display the PNR and the assigned names enter:


RTW

RP/VNOLJ2902/VNOLJ2902
ID/SU 20FEB09/1158Z
Y3DF7K
0. 9VISIT DENMARK NM:11
BKD:20
CNL: 0
SPL: 0
1.BALSYTE/ILONA MRS
2.BAUKUTE/ASTA MS
3.CHOSNAU/ALANAS MR
4.CIVILYTE/ROSITA MRS
5.GABALIS/CESLOVAS MR
6.MAMONTOVAS/ANDRIUS MR
7.SAPRANAUSKAS/VYTAUTAS MR
8.SILANSKAS/RAIMONDAS MR
9.VALINSKAS/ARUNAS MR
10.VALINSKIENE/INGA MRS 11.VEBERIS/ARAS MR
12 SK 743 G 10JAN 5 VNOCPH HN20
1340 1420
*1A/
13 SK 742 G 16JAN 4 CPHVNO HN20
3 1030 1300
*1A/
14 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A
15 TK TL20DEC/VNOLJ2902
16 SSR GRPF YY MBAS1MSK
17 SSR VGML SK HN3/S12/P1,3,5
18 SSR VGML SK HN3/S13/P1,3,5

Entry to split 1 unassigned name and passengers 1, 3, 4 and 5:


SP0.1,1,3-5

-ASSOCIATE PNRRP/VNOLJ2902/VNOLJ2902
ID/SU 20FEB09/1158Z
XXXXXX
0. 1VISIT DENMARK NM: 4
BKD: 5
CNL: 0
SPL: 0
1.BALSYTE/ILONA MRS
2.CHOSNAU/ALANAS MR
3.CIVILYTE/ROSITA MRS
4.GABALIS/CESLOVAS MR
5 SK 743 G 10JAN 5 VNOCPH HN5
1340 1420
*1A/
6 SK 742 G 16JAN 4 CPHVNO HN5
3 1030 1300
*1A/
7 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A
8 TK TL20DEC/VNOLJ2902
9 SSR GRPF YY MBAS1MSK
10 SSR VGML SK HN3/S5/P1-2,4
11 SSR VGML SK HN3/S6/P1-2,4
12 SSR GRPS YY TCP 20 VISIT DENMARK
* SP 20FEB/IDSU/VNOLJ2902-YHFQZ3

The associate PNR is for the 5 split passengers. The SSR VGML element associated
passengers splited as well.
The split transaction has generated an SSR GRPS YY TCP element that shows the original
size of the group and the group name. This element is also appended in the parent PNR.
The split data has been entered at the bottom of the PNR.

It is recommended to finish the split transaction before making any modifications:


End and File the associate PNR

EF

32

-PARENT PNRRP/VNOLJ2902/VNOLJ2902
AB/SU 20FEB09/1205Z
YHF2VN
0. 8VISIT DENMARK NM: 7
BKD:20
CNL: 0
SPL: 5
1.BAUKUTE/ASTA MS
2.MAMONTOVAS/ANDRIUS MR
3.SAPRANAUSKAS/VYTAUTAS MR
4.SILANSKAS/RAIMONDAS MR
5.VALINSKAS/ARUNAS MR
6.VALINSKIENE/INGA MRS
7.VEBERIS/ARAS MR
8 SK 743 G 10JAN 5 VNOCPH HN15
1340 1420
*1A/
9 SK 742 G 16JAN 4 CPHVNO HN15
3 1030 1300
*1A/
10 AP VNO +370-5-272 68 69 - AMADEUS LIETUVA - A
11 TK TL20DEC/VNOLJ2902
12 SSR GRPF YY MBAS1MSK
13 SSR GRPS YY TCP 20 VISIT DENMARK
* SP 20FEB/ABSU/VNOLJ2902-YHF3YZ

The Parent PNR is displayed. Finish it by ET or ER, and then make your modifications.
ET
END OF TRANSACTION COMPLETE YHFQZ3 SP-YSKX6M
>

Retrieve the Associate PNR, using the record locator displayed at end of transaction.
RTW-XXXXXX
--- AXR --RP/VNOLJ2902/VNOLJ2902
0. 1VISIT DENMARK NM: 4
BKD: 5*
CNL: 0

AB/SU

20FEB09/1209Z

YHF3YZ

SPL: 0

Explanation of the second line of the group counter:


BKD: 5*

Number of seats booked in PNR.


The asterisk following the number of booked seats indicates that these were
originally split from a parent PNR.

CNL: 0

Number of seats canceled in this PNR

SPL: 0
Number of seats split from present PNR
Retrieve the Associated Cross Reference record:
RTAXR

AXR FOR PNR:


BKD: 20 CNL: 0 HLD: 20 YHF3YZ
1.VISIT DENMAR-15/7 YHFQZ3
2.VISIT DENMAR- 5/4
3.BALSYTE/ILON- 5/4
*
4.BAUKUTE/ASTA-15/7
5.CHOSNAU/ALAN- 5/4
*
6.CIVILYTE/ROS- 5/4
7.GABALIS/CESL- 5/4
*
8.MAMONTOVAS/A-15/7
9.SAPRANAUSKAS-15/7 YHFQZ3
10.SILANSKAS/RA-15/7
11.VALINSKAS/AR-15/7 YHFQZ3
12.VALINSKIENE/-15/7
13.VEBERIS/ARAS-15/7 YHFQZ3

33

20FEB 1413
*
YHFQZ3
*
YHFQZ3
YHFQZ3
YHFQZ3

As for RRA transaction:


The list shows the group names followed by the assigned individual names.
The Parent PNR is shown as number 1, the Associate PNR as number 2.
The group name and passengers from the active PNR are marked with asterisks.
5/4 indicates 5 seats and of these 4 are assigned.

Retrieve the Parent PNR:


RT1

--- AXR --RP/VNOLJ2902/VNOLJ2902


0. 8VISIT DENMARK NM: 7
BKD:20
CNL:0

AB/SU

20FEB09/1209Z

YHFQZ3

SPL:5

BKD:20

Total number of seats booked for Parent and Associate PNR.


This figure always remains the same, even if an additional split is made.
No asterisk is shown after the total number of booked seats in the Parent PNR.

CLN:0

Total number of seats canceled

SPL:5

Total number of seats split to separate PNRs.

You can retrieve and visually merge PNRs from the AXR record including individual names:
RV
RVW
Ignore the PNR:
IG

34

3.11 Split & Cancel Partially Confirmed Seats


A group PNR may contain both confirmed and waitlisted segments for the same flight.

RTW
RP/STO1A0980/STO1A0980
LS/SU 25JUL09/1044Z
YVMAH2
0. 13SMARTINGER NM: 2
BKD:15
CNL: 0
SPL: 0
1.ALM/HANS MR
2.ALM/GRETA MRS
3 SK 481 G 20JUN 4 ARNOSL HK15
5 0830 0930
*1A/E*
4 SK 482 G 25JUN 2 OSLARN HK10
0730 0830
*1A/E*
5 SK 482 G 25JUN 2 OSLARN HL5
0730 0830
*1A/E*

In such a group PNR the system automatically splits/cancels:


1.
2.

the waitlisted seats


the confirmed seats
Split 4 unassigned seats and passengers 1 and 2

SP0.4, 1,2

-ASSOCIATE PNRRP/STO1A0980/STO1A0980
LS/SU 25JUL09/1044Z
XXXXXX
0. 4SMARTINGER NM: 2
BKD: 6
CNL: 0
SPL: 0
1.ALM/HANS MR
2.ALM/GRETA MRS
3 SK 481 G 20JUN 4 ARNOSL HK6
5 0830 0930
*1A/E*
4 SK 482 G 25JUN 2 OSLARN HK1
0730 0830
*1A/E*
5 SK 482 G 25JUN 2 OSLARN HL5
0730 0830
*1A/E*

All the 5 waitlisted seats and one confirmed seat have been transferred automatically.
The split transaction allows you to specify how many seats are to be split from the confirmed
segment and how many from the waitlisted.
Ignore the above split, retrieve the PNR again and split 6 seats as bellow:
IR
SP0.4, 1,2, 4.4, 5.2
0.4
,
1,2
,
4.4
,
5.2

Split 4 unassigned seats


Comma as a separator
Split passenger 1-2
Comma as a separator
From segment 4 (HK) transfer 4 seats
Comma as a separator
From segment 5 (HL) transfer 2 seats.

The seats have been split as requested:

35

-ASSOCIATE PNRRP/STO1A0980/STO1A0980
LS/SU 25JUL09/1044Z
XXXXXX
0. 4SMARTINGER NM: 2
3 SK 481 G 20JUN 4 ARNOSL HK6
5 0830 0930
*1A/E*
4 SK 482 G 25JUN 2 OSLARN HK4
0730 0830
*1A/E*
5 SK 482 G 25JUN 2 OSLARN HL2
0730 0830
*1A/E*
6 AP STO 08-443322 HANS-B
7 TK TL15JUN/STO1A0980
8 SSR GRPF YY MBAS1MSKG
9 SSR GRPS YY TCP 15 SMARTINGER
* SP 25JUL/LSSU/STO1A0980-YVMAH2
*TRN*
>

EF
-PARENT PNRRP/STO1A0980/STO1A0980
LS/SU 25JUL09/1044Z
YVMAH2
0. 9SMARTINGER NM: 0
1 SK 481 G 20JUN 4 ARNOSL HK9
5 0830 0930
*1A/E*
2 SK 482 G 25JUN 2 OSLARN HK6
0730 0830
*1A/E*
3 SK 482 G 25JUN 2 OSLARN HL3
0730 0830
*1A/E*
4 AP STO 08-443322 HANS-B
5 TK TL15JUN/STO1A0980
6 SSR GRPF YY MBAS1MSKG
7 SSR GRPS YY TCP 15 SMARTINGER
* SP 25JUL/LSSU/STO1A0980-YVMCYQ
*TRN*

ET

36

NON-HOMOGENEOUS CONDITIONS
A non-homogeneous condition occurs during the creation of a group PNR when not all
passengers share the same itinerary.
The non-homogeneous condition is temporary and only exists until end of transaction when
the system splits the original PNR and creates a separate PNR for each passenger or party
that shares the same itinerary.
To make the split transaction possible, each segment that is not booked for the entire group
must be passenger associated to individual names. Passenger association can be included in
the segment sell entry or added to existing segments.
If there are no individual names in the group PNR or not enough individual names, you have
to create temporary NO NAME element(s) using the NP (Name Process) entry.
Start creating the following PNR with split return. No individual names will be entered yet.
NG30FLORISTER
AD21JANARNAMS/ASK/CG
SS30G1/SG
ACR27JAN
SS20G1/SG
*** NHP
RP/VNOLJ2902/
0. 30FLORISTER NM: 0
1 SK1551 G 21JAN 2 ARNAMS HN30
SEE RTSVC
2

***
5

SK 556 G 27JAN 1 AMSARN HN20


SEE RTSVC

1015 1220

M80 E 0 O

1140 1340

M80 E 0 O

To create NONAME element for the non-homogeneous segment 2 enter:


Name Process 20 NONAMES

NP20
*** NHP
RP/VNOLJ2902/
0. 30FLORISTER NM: 0
1.20NONAME
2 SK1551 G 21JAN 2 ARNAMS HN30
SEE RTSVC
3

***

SK 556 G 27JAN 1 AMSARN HN20


SEE RTSVC

1015 1220

M80 E 0 O

1140 1340

M80 E 0 O

Book the remaining 10 passengers on the same flight one day later:
Availability Change 1 day later

AC1
SS10G1/SG

37

*** NHP
RP/VNOLJ2902/
0. 30FLORISTER NM: 0
1.20NONAME
2 SK1551 G 21JAN 2 ARNAMS HN30
SEE RTSVC

***

1015 1220

M80 E 0 O

SK 556 G 27JAN 1 AMSARN HN20


SEE RTSVC

1140 1340

M80 E 0 O

SK 556 G 28JAN 2 AMSARN HN10


SEE RTSVC

1140 1340

M80 E 0 O

Create NONAME element for non-homogeneous segment 4:


Name Process 10 NONAMES

NP10
*** NHP ***
RP/VNOLJ2902/
0. 30FLORISTER NM: 0
1.20NONAME
2.10NONAME
3 SK1551 G 21JAN 2 ARNAMS HN30
SEE RTSVC

1015 1220

M80 E 0 O

SK 556 G 27JAN 1 AMSARN HN20


SEE RTSVC

1140 1340

M80 E 0 O

SK 556 G 28JAN 2 AMSARN HN10


SEE RTSVC

1140 1340

M80 E 0 O

When you need to change the number in the NONAME element, you have to delete it first
and then enter the correct one.
Name Process 0 (zero)

NP0
***
RP/VNOLJ2902/
0. 30FLORISTER NM:
1 SK1551 G 21JAN
SEE RTSVC
2 SK 556 G 27JAN
SEE RTSVC
3 SK 556 G 28JAN
SEE RTSVC

NHP

0
2 ARNAMS HN30

***
5

1015 1220

M80 E 0 O

1 AMSARN HN20

1140 1340

M80 E 0 O

2 AMSARN HN10

1140 1340

M80 E 0 O

All NONAME elements have been deleted.

NONAME elements can be entered in one single entry:


NP20,10

20 NONAMES (segment 2), 10 NONAMES (segment 3)

38

***
RP/VNOLJ2902/
0. 30FLORISTER NM: 0
1.20NONAME
2.10NONAME
3 SK1551 G 21JAN 2 ARNAMS HN30
SEE RTSVC
4 SK 556 G 27JAN 1 AMSARN HN20
SEE RTSVC
5 SK 556 G 28JAN 2 AMSARN HN10
SEE RTSVC

NHP

***

1015 1220

M80 E 0 O

1140 1340

M80 E 0 O

1140 1340

M80 E 0 O

Before end of transaction the segments that created the non-homogeneous condition must be
passenger associated to the corresponding NONAME elements.
Segment 4/associated to Passenger (NONAME) 1
Segment 5/associated to Passenger (NONAME) 2

4/P1
5/P2

RP/VNOLJ2902/
***NHP***
0. 30FLORISTER NM: 0
1.20NONAME
2.10NONAME
3 SK1551 G 21JAN 2 ARNAMS HN30
5 1015 1220
SEE RTSVC

M80 E 0 O

SK 556 G 27JAN 1 AMSARN HN20


/P1
SEE RTSVC

1140 1340

M80 E 0 O

SK 556 G 28JAN 2 AMSARN HN10


/P2
SEE RTSVC

1140 1340

M80 E 0 O

***

Enter the remaining mandatory elements and finish the PNR:


SR GRPF HAB1MSK
AP (OFFICE CONTACT)
TKTL10JAN
ER
AXR FOR PNR:
1.FLORISTER

BKD: 30 CNL: 0
20/0 YHSFIA

HLD: 30 ***NHP*** 20FEB 1555


2.FLORISTER
10/0 YHSFIB

The AXR record contains two record locators. The header line includes:
BKD: 30
CNL: 0
HLD: 30

Original number of seats booked


Number of seats canceled
Number of seats currently held for the entire group

Retrieve the split PNR from the AXR record:


RT1

39

--- AXR --RP/VNOLJ2902/VNOLJ2902


AB/SU 20FEB09/1355Z
YHSFIA
0. 20FLORISTER NM: 0
1 SK1551 G 21JAN 2 ARNAMS HN20
5 1015 1220
*1A/E*
2 SK 556 G 27JAN 1 AMSARN HN20
1140 1340
*1A/E*
3 AP VNO +370-5-272 68 69 - AMADEUS LITHUANIA - A
4 TK TL10JAN/VNOLJ2902
5 SSR GRPF YY HAB1MSK
6 SSR GRPS SK TCP 30 *FLORISTER/S1
* SP 20FEB/ABSU/VNOLJ2902-NHP PROC

The NONAME element only appears in the PNR until end transaction, not in the split PNR.
Ignore the PNR:
IG

40

TICKETING
Group PNRs are ticketed according to your agreement with the carrier:
As an IT ticket
(Inclusive Tour)

No fare amounts are shown on the ticket except net fare that is
shown on the agent coupon only.

As a net fare ticket

Gross fare is shown on the ticket.


Net fare is only shown on the agent coupon.

The TSTs can be created manually or automatically when negotiated fares are loaded in the
system.

The TSTs can be created, modified and displayed in:

Cryptic mode

All names, taxes and segments are displayed on the same screen.
Fare elements (FE , FM, FP, FV, FT, FO) are displayed at the
bottom of the TST.
Cryptic TST can only be updated using TTI entries.

RP/VNOLJ2902/VNOLJ2902
ID/SU 16MAR09/1257Z
Y5M48H
0. 0LONDON SHOPPING NM:10
11 BT 651 G 10FEB 6 RIXLGW HN10
1135 1225
*1A/
12 BT 652 G 15FEB 4 LGWRIX HN10
N 1310 1750
*1A/
13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
14 TK TL15JAN/VNOLJ2902
15 SSR GRPF YY GV10

Let us create a manual TST for IT tickets based on the below details.
Tour code:
Commission:
Allowance:
Fare basis:
Fare calculation:
Fare:
Taxes:
Form of payment:
Restriction:

*IT9BTRIXLON
0
20kg
GV10
RIX BT LON M/IT BT RIX M/IT END
EUR 66 /E LTL228
LTL118YQ, LTL42LV, LTL41GB, LTL46UB
CASH
VALID AS BOOKED ONLY

Start with entering the following F-elements in the PNR:

41

FVBT
FM0
FPCASH
FT*IT9BTRIXLON
FEVALID AS BOOKED ONLY

16
17
18
19
20

FE
FM
FP
FT
FV

Validating carrier BT
Commission followed by amount
Form of payment
Tour code FT followed by IT number
Endorsement/Restrictions

*M*VALID AS BOOKED ONLY


0
CASH
IT9BTRIXLON
BT

Create manual TST for all passengers:

TTC

TST00001
VNOLJ2902 AA/16MAR M 1
OD VNOVNO SI
T1.KURTINAITIENE/JURATE MRS
2.PIEKAUTAITE/RAMUNE MRS
3.POGREBNOJUS/ALEKSANDRAS MR
4.REPCENKIENE/SABINA MRS
5.SIMANAVICIUTE/VIDA MRS
6.STATKEVICIUS/JUOZAS MR
7.STRAUKAITE/SANDRA MRS
8.URBONAITE/NERILE MRS
9.URBONAVICIUTE/DAIVA MRS 10.ZILENIENE/JULIJA MRS
1
RIX BT 651 G 10FEB 1130 RQ
2 O LGW BT 652 G 15FEB 1310 RQ
RIX
16.FE
17.FM
18.FP
19.FT
20.FV

*M*VALID AS BOOKED ONLY


0
CASH
*IT9BTRIXLON
BT

TST pricing indicator M on the header line confirms that a manual TST has been created.
Fare calculation mode indicator (FCMI, also called failcode) 1 confirms that the fare has
been inserted manually. See HE FCMI.
The assigned names, segments and F-elements have automatically been included in the TST.
The other ticketing details must be entered manually.
A TTI transaction code must be followed by a slash, TST number if needed and a field
identifier with ticketing information, e.g.: TTI/T1/GV10

42

First issue field identifiers are:


B
V
VXX
A
C
F
I
U
E
X
T

Fare basis
Not valid before or Not valid before plus Not valid after dates
Not valid after only
Baggage allowance
Fare calculation
First issue base fare amount
Inclusive tour (IT) base fare
Bulk tour (BT) base fare
Equivalent fare amount
New tax amount
Total amount

The TST elements can be entered one at a time or as a batch.

TTI/BGV10/A20K

BGV10
A20K

Fare basis indicator followed by fare basis code.


Baggage allowance identifier followed by amount.

TTI/L1/V10FEB10FEB/L2/V15FEB15FEB
L1
V10FEB10FEB

Segment on TST line 1.


Not valid before/Not valid after followed by the travel date.

TTI/IEUR66/ELTL228/X118YQ/X42LV/XLTL41GB/XLTL46UB
IEUR..
X118YQ.....

All this in one entry!

Inclusive tour identifier followed by base fare.


New tax identifier followed by amount and type.

TTI/CRIX BT LON M/IT BT RIX M/IT END


CRIX BT ...

Fare calculation identifier followed by fare calculation.


M/IT is shown instead of fare amounts.

The TST is ready:

43

TST00001
VNOLJ2902 AA/16MAR M 9
OD VNOVNO SI
T1.KURTINAITIENE/JURATE MRS
2.PIEKAUTAITE/RAMUNE MRS
3.POGREBNOJUS/ALEKSANDRAS MR
4.REPCENKIENE/SABINA MRS
5.SIMANAVICIUTE/VIDA MRS
6.STATKEVICIUS/JUOZAS MR
7.STRAUKAITE/SANDRA MRS
8.URBONAITE/NERILE MRS
9.URBONAVICIUTE/DAIVA MRS 10.ZILENIENE/JULIJA MRS
1
RIX BT 651 G 10FEB 1135 RQ GV10
10FEB10FEB 20K
2 O LGW BT 652 G 15FEB 1310 RQ GV10
15FEB15FEB 20K
RIX
FARE I EUR 66.00 LTL
600.00
TX001 X LTL 118.00 YQ TX002 42.00LV TX003 X LTL 41.00GB TX004 X LTL
TOTAL
LTL
475.00
RIX BT LON M/IT BT RIX M/IT END
16.FE
17.FM
18.FP
19.FT
20.FV

46.00UB

*M*VALID AS BOOKED ONLY


0
CASH
*IT9BTVNOLON
BT

Note that the FCMI indicator has been changed to 9 confirming that the fare used is for an
inclusive tour, se Fare-field.
You can validate the ticketing information without actually issuing the tickets:
TTP/TKT
O.K. TO TICKET

5.1 Net Ticketing, TST - Passenger Addition


A TST can only be created for assigned names. If you create TST prior to assigning all seats
you will have to add the remaining names once they are assigned.

5.2 Manual Net Ticketing

RP/VNOLJ2902/VNOLJ2902
ID/SU 16MAR09/1452Z
Y7KN8R
0. 3PARIS TOUR NM: 7
8 SK 565 G 22FEB 4 CPHCDG HN10
3 0820 1015
*1A/E*
9 SK1568 G 28FEB 3 CDGCPH HN10
1 0705 0855
*1A/E*
10 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
11 TK TL02FEB/VNOLJ2902
12 SSR GRPF YY HAB1MSK

Only 7 names are assigned.


Let us create a manual TST for net tickets based on the following details:
Tour code:
Commission:
Allowance:

MAR381JB
0
20kg

44

Fare basis:
Fare calculation:
Fare to be shown:
Taxes:
Net fare:
Selling fare:
Form of payment:
Restriction:

HAB1MSKG
CPH SK PAR154.75SK CPH154.75NUC309.50END ROE8.739312
DKK2700 EQUIV LTL1256
LTL47ZO, LTL17XQ, LTL14FR, LTL13FR, LTL32YR, LTL35DK
DKK2000
DKK2300
CASH
VALID AS BOOKED ONLY

Start with entering the following F-elements in the PNR:


FVSK
FM0
FPCASH
FEVALID AS BOOKED ONLY
FSN-2000,S-2300,T-MAR381JB

Validating carrier SK
Commission
Form of payment
Endorsement/Restrictions
Net fare, selling fare and tour code

You can create a manual TST and fill in one of the TST fields at the same time using a TTI
entry, e.g.:
Creates manual TST and fare calculation

TTI/CBUILD

TST00001
VNOLJ2902 AA/16MAR M 1
OD CPHCPH SI
T1.BALANDIS/SAULIUS MR
2.GABRENAITE/EGLE MRS
3.KAZLAUSKAITE/KRISTINA MRS
4.MARCINKEVICIUS/JUSTINAS MR
5.NEKROSIUS/EIMUNTAS MR
6.RAMANAUSKAS/ROKAS MR
7.VILKAITIS/REMIGIJUS MR
1
CPH SK 565 G 22FEB 0820 RQ
2 O CDG SK 1568 G 28FEB 0705 RQ
CPH
CPH SK PAR SK CPH 000.00NUC 000.00 END ROE1.000000
13.FE
14.FM
15.FP
16.FV

*M*VALID AS BOOKED ONLY


0
CASH
SK

The net and selling fares are not shown in the TST, they only appear on the agent coupons.
Complete the fare calculation as follows:
TTI/CCPH SK PAR154.75SK CPH154.75NUC309.50END ROE8.739312
Enter the remaining ticketing details, preferably in three steps:
TTI/BHAB1MSKG/A20K

45

TTI/L1/V22FEB22FEB/L2/V28FEB28FEB
TTI/FDKK2700/ELTL1256/XLTL22QX/XLTL57ZO/XLTL14FR/XLTL30FR/XLTL18
DK

TST00001
VNOLJ2902 AA/16MAR M 1
OD CPHCPH SI
T1.BALANDIS/SAULIUS MR
2.GABRENAITE/EGLE MRS
3.KAZLAUSKAITE/KRISTINA MRS
4.MARCINKEVICIUS/JUSTINAS MR
5.NEKROSIUS/EIMUNTAS MR
6.RAMANAUSKAS/ROKAS MR
7.VILKAITIS/REMIGIJUS MR
1
CPH SK 565 G 22FEB 0820 RQ HAB1MSKG
22FEB22FEB 20K
2 O CDG SK 1568 G 28FEB 0705 RQ HAB1MSKG
28FEB28FEB 20K
CPH
FARE F DKK
2700
EQUIV
LTL
1256.00
TX001 X LTL
22.00QX
TX002 X LTL
57.00ZO
TX003 X LTL
18.00DK
TX004 X LTL
14.00FE
TX005 X LTL
30.00FR
TOTAL
LTL
1397.00
CPH SK PAR154.75SK CPH154.75NUC309.50END ROE8.739312
13.FE
14.FM
15.FP
16.FV

*M*VALID AS BOOKED ONLY


0
CASH
SK

Add the following three names to complete the assigned number of seats:
NM1LANDSBERGIS/VYTAUTAS MR1LANDSBERGIENE/GRAZINA
MRS1NIEDVARAS/JULIUS MR
RP/VNOLJ2902/VNOLJ2902
0. 0PARIS TOUR NM:10

ID/SU

20FEB091514Z

Y7KN8R

TQT

TST00001
VNOLJ2902 ID/20FEB M 1
OD CPHCPH SI
1.BALANDIS/SAULIUS MR
2.GABRENAITE/EGLE MRS
3.KAZLAUSKAITE/KRISTINA MRS
6.MARCINKEVICIUS/JUSTINAS MR
7.NEKROSIUS/EIMUNTAS MR
9.RAMANAUSKAS/ROKAS MR
10.VILKAITIS/REMIGIJUS MR

The added names have not automatically been included in the TST. Retrieve the name list:
RTN
RP/VNOLJ2902/VNOLJ2902
ID/SU 20FEB09 1514Z
Y7KN8R
0. 0PARIS TOUR NM:10
BKD:10
CNL: 0
SPL: 0
1.BALANDIS/SAULIUS MR
2.GABRENAITE/EGLE MRS
3.KAZLAUSKAITE/KRISTINA MRS
4.LANDSBERGIENE/GRAZINA MRS
5.LANDSBERGIS/VYTAUTAS MR
6.MARCINKEVICIUS/JUSTINAS MR
7.NEKROSIUS/EIMUNTAS MR
8.NIEDVARAS/JULIUS MR
9.RAMANAUSKAS/ROKAS MR 10.VILKAITIS/REMIGIJUS MR

To update the TST with passengers 6-8, enter:


TTA/P4-5,8

TST Add Passengers 6-8

46

TST00001
VNOLJ2902 AA/20FEB M 1
OD CPHCPH SI
T1.BALANDIS/SAULIUS MR
2.GABRENAITE/EGLE MRS
3.KAZLAUSKAITE/KRISTINA MRS
4.LANDSBERGIENE/GRAZINA MRS
5.LANDSBERGIS/VYTAUTAS MR
6.MARCINKEVICIUS/JUSTINAS MR
7.NEKROSIUS/EIMUNTAS MR
8.NIEDVARAS/JULIUS MR
9.RAMANAUSKAS/ROKAS MR 10.VILKAITIS/REMIGIJUS MR
1
CPH SK 565 G 22FEB 0820 RQ HAB1MSKG
22FEB22FEB 20K
2 O CDG SK 1568 G 28FEB 0705 RQ HAB1MSKG
28FEB28FEB 20K
CPH
FARE F DKK
2700
EQUIV
LTL
1256.00
TX001 X LTL
22.00QX
TX002 X LTL
57.00ZO
TX003 X LTL
18.00DK
TX004 X LTL
14.00FE
TX005 X LTL
30.00FR
TOTAL
LTL
1397.00
CPH SK PAR154.75SK CPH154.75NUC309.50END ROE8.739312
16.FE
17.FM
18.FP
19.FV

*M*VALID AS BOOKED ONLY


0
CASH
SK

Ignore the changes and retrieve PNR again to test how the automatic net-pricing works:

47

5.3 Automatic Net Ticketing


When the negotiated fare is loaded in the system you can price the group PNR automatically.

RP/CPH1A0980/CPH1A0980
PT/TR 19JUL09/1432Z
YI2LJ9
CPH1A0980/1806LK/19JUL01
0. 19SMART TOUR NM: 6
7 BA 811 K 16MAY 4 CPHLHR HK25
2 0820 0930
*1A/E*
8 BA 814 K 23MAY 4 LHRCPH HK25
1 1050 1345
*1A/E*
9 AP CPH 45-43327500 - SMART DANMARK AS - A
10 TK TL10MAY/CPH1A0980
11 SSR GRPF BA YGV10
*TRN*

For automatic pricing with negotiated fare add option /R,N to the FXP entry:

FXP/R,N

FXP/R,N

01
02
03
04
05
06

PASSENGER
FABER/KARIN*
HAMMER/SOERE*
LINDSBY/PETER*
METZDORFF/NICOL*
PUNTERVOLD/HELLE*
SKOVLUND/LINE*

PTC
ADT
ADT
ADT
ADT
ADT
ADT

NP
1
1
1
1
1
1

FARE<DKK>
2450
2450
2450
2450
2450
2450

TAX
334
334
334
334
334
334

PER PSGR
2784
2784
2784
2784
2784
2784

TOTALS

14700

2004

16704

1-6 LAST TKT DTE 09MAY10 - SEE ADV PURCHASE


1-6 TICKETS ARE NON-REFUNDABLE
>
*TRN*

PAGE

2/ 2

As only 6 names are assigned the system returns a list of passengers. Same fare has been used
for all of them. When all names are assigned the following ticket image will be displayed
directly.

48

FQQ1
FQQ1
01 FABER/KARIN*
LAST TKT DTE 09MAY10 - SEE ADV PURCHASE
------------------------<NEGO>-----------------------------AL FLGT BK T DATE TIME FARE BASIS
NVB NVA
BG
CPH
LON BA 0811 K K 16MAY 0820 KAB1M
16AUG 23
CPH BA 0814 K K 23MAY 1050 KAB1M
19MAY16AUG 23
DKK

2450

16MAY02CPH BA LON140.17BA CPH140.17NUC


280.34END ROE8.739312SITI
XT DKK 59GB DKK 99UB

DKK
101ZO
DKK
75DK
DKK
158XT
DKK
2784
TOUR/CAR-VC:
AIRLINE NEGOTIATED FARES
TICKETS ARE NON-REFUNDABLE
ENDOS VALID ONLY ON BA
>

PAGE

3/ 3

TQT
TST00001
CPH1A0980 PT/27AUG F N LD 09MAY09 OD CPHCPH SI SITI
FXP/R,N
1.FABER/KARIN MS
2.HAMMER/SOEREN MR
3.LINDSBY/PETER MR
4.METZDORFF/NICOLAI MR
5.PUNTERVOLD/HELLE MS
6.SKOVLUND/LINE MS
1
CPH BA 811 K 16MAY 0820 OK KAB1M
16AUG 23K
2 O LHR BA 814 K 23MAY 1050 OK KAB1M
19MAY16AUG 23K
CPH
FARE F DKK
2450
TAX
X DKK
101ZOAE X DKK
75DKTR X DKK
59GBAD
TAX
X DKK
99UBAS
TOTAL
DKK
2784
CPH BA LON225.99BA CPH225.99NUC451.98END ROE8.739312
12.FE VALID ONLY ON BA
13.FM *G*49.36
14.FV *F*BA
*TRN*

The TST pricing indicator F as well as FCMI indicator N confirm that the negotiated
autopriced fare (updated by an airline) has been used.
The pricing entry used is shown on the second line of the cryptic TST (not in the panel TST).
Although the selling fare is shown in the Fare-field of the TST, the published fare will be
shown on the ticket. The net and selling fares will only appear on the agent coupons.
The F-elements on lines 13-16 are automatically inserted from the loaded negotiated fare.
Enter form of payment, then validate the TST for the assigned names:
FPCASH
TTP/TKT/P1-6

49

5.4 Confidential TST


You can make a TST confidential so that it can be displayed and modified by your office
only, even if EOS (= Extended Ownership Security) agreements exist with other offices.
Note the following:
Any type of TST, regardless of status can be made confidential.
Both confidential and non-confidential TSTs can exist in the same PNR.
If a PNR contains a confidential TST, the ownership of the PNR cannot be changed.
Confidential TST can be deleted by any office in the same way as non-confidential TST.
When ticket is issued, no amount is appended to the FA and FB elements in the PNR.

The entry to make a TST confidential:


TTD
ALL TST(S) CONFIDENTIAL

RT
--- TST*--RP/VNOLJ2902/VNOLJ2902

ID/SU

25JUL09/1157Z

YVRDEJ

The asterix after the TST flag indicates that the PNR contains confidential TSTs. The asterix
is shown after TST numbers as well.
To remove the confidential flag from all TSTs:
TTD/X
CONFIDENTIAL FLAG REMOVED

To make a specific TST confidential:


TTD/T1
Remove the confidential flag from a specific TST:
TTD/X/T1
Finish the PNR:
ET

50

5.5 TST Update


Canceled segments in a PNR will affect the relevant TST. When all segments are canceled
the corresponding TST is canceled automatically.
Itinerary modifications are not automatically reflected on an existing TST. Segments that are
added to the PNR, will not automatically be added to the TST. When the existing TST is to
be used for ticket issuance it must be updated to reflect the amended itinerary.

--- TST --RP/VNOLJ2902/VNOLJ2902


AA/SU 16MAR09/1408Z
Y5M48H
0. 0LONDON SHOPPING NM:10
11 BT 651 G 10FEB 6 RIXLGW HN10
1135 1225
*1A/
12 BT 652 G 15FEB 4 LGWRIX HN10
N 1310 1750
*1A/
13 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
14 TK TL15JAN/VNOLJ2902
15 SSR GRPF YY GV10
16 FE *M*VALID AS BOOKED ONLY
17 FM 0
18 FP CASH
19 FT *IT9BTRIXLON
20 FV BT

Rebook the return to one day later:


SS BT652 G 16FEB LGWRIX SG10
XE12
Retrieve the TST:
TQT
TST00001 PC VNOLJ2902 AA/16MAR M 9
OD VNOLON SI
T1.KURTINAITIENE/JURATE MRS
2.PIEKAUTAITE/RAMUNE MRS
3.POGREBNOJUS/ALEKSANDRAS MR
4.REPCENKIENE/SABINA MRS
5.SIMANAVICIUTE/VIDA MRS
6.STATKEVICIUS/JUOZAS MR
7.STRAUKAITE/SANDRA MRS
8.URBONAITE/NERILE MRS
9.URBONAVICIUTE/DAIVA MRS 10.ZILENIENE/JULIJA MRS
1
RIX BT 651 G 10FEB 1135 RQ GV10
10FEB10FEB 20K
LGW
FARE I EUR 66.00 E LTL
228.00
TX001 X LTL 118.00YQ TX002 42.00LV TX003 X LTL 41.00GB TX004 X LTL 46.00UB
TOTAL
LTL
475.00
RIX BT LON M/IT BT RIX M/IT END
16.FE
17.FM
18.FP
19.FT
20.FV

*M*VALID AS BOOKED ONLY


0
CASH
*IT9BTRIXLON
BT

The canceled flight has been deleted, however the new one has not been included.
As the itinerary has been changed after TST creation, PC (PNR Change) flag has been added
which makes the TST invalid although the fare is still applicable. The same applies if name
has been changed.

51

Entry to update the TST with segments 11 and 12:


TST Update/Segments 11 and 12

TTU /S11-12
UPDATE - OK

TQT
1
RIX BT
2 O LHR BT

651 G 10FEB 1135


652 G 16DEC 1310

RQ GV10
RQ

10FEB10FEB 20K

Fare basis, not valid before/after and baggage allowance details have to be entered for the
new return segment on line 2:
TTI/L2/BGV10/V16FEB16FEB/A20K
1
RIX BT
2 O LHR BT
RIX

651 G 10FEB 1135


652 G 16FEB 1310

RQ GV10
RQ GV10

10FEB10FEB 20K
16FEB16FEB 20K

The PC flag must be removed from the TST to enable the ticket issue. You can do it before
ticketing:
TTF

TST Flag

TST FLAG REMOVED

You can also print the ticket and remove the PC flag at the same time:
TTP/F

52