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PUBLIC SPEAKING AS A
COMMUNICATION PROCESS
Whenever you speak, you are an information source.
Your voice is the transmitter that sends out your words
or messages. Since words travel through air, the air
becomes the channel of communication. Someone, a
receiver, hears your voice and communication may then
take place. If your message is transmitted to your
listener and you receive some kind of response, you
receive feedback and you know you are communicating
effectively, but if there is no response or reaction
whatsoever on the part of your listener, then you know
that your attempt at communication has fouled up.
Interference has prevented successful communication.
Effective communication depends upon how well or how
clearly meanings are shared. Ineffective communication
occurs when meanings are only partially shared or
missed altogether. Your communication is effective when
your receiver interprets the message as you intended it
to be interpreted.
Elements of Communication
SPEAKING EFFECTIVELY
Telephone
Immediate;
Informal;
Private
One-to-one meeting
Confidential;
More formal than a phone call.
Departmental or inter-departmental meeting
Allows for group interaction;
To inform (with the chance to ask questions0,
discuss or decide
Presentation
persuasive;
one-sided (you control interruptions)
Company meeting
For very important news;
Everyone hears the news at the same time
You have chosen your medium, and now you need to put
your message across as effectively as possible. This
Tone
Adopt a tone which suits the occasion;
If people dont respond to what you are saying,
consider whether your tone is sending out a
conflicting
message.
Body language
Your body language should give the same impression
as your words or tone;
Aim for a relaxed posture, with regular eye contact
and open gestures, to appear easy and confident;
Make a mental check on your body language every
so often, especially if you dont feel as relaxed as
youd
like to appear.